NetLogo 6.0.4 won't start on Windows 10 Pro

[ebadgley]

We're running into an issue on two separate machines where NetLogo 6.0.4 fails to start on Windows 10 Pro. The splash image appears and almost immediately disappears - and there is no running process or further log output. I'm trying to figure out what is going on or at least find some more usable log output to pin this down further, but I'm not sure where to look.

Note: Both of these systems are configuration controlled and require an IT specialist to push software via the Symantec Management Agent.

Details: Windows 10 Pro, 64-bit
Version: 1607
OS Build: 14393.2248
Java: 1.8.0_111-b14 (x64)
By default I don't have JAVA_HOME set. PATH contains c:\ProgramData\Oracle\Java\javapath, which contains symlinks to my x64 JRE (above).

Happy to provide additional info as needed - if we can identify what is causing the non-start, we can coordinate with IT to change any permissions, etc. as needed.

[charlesres]

Hi @ebadgley. Thanks for submitting a report on this issue. My initial thoughts are it might be related to #1603 (comment), which had a similar issue on Windows 10. This could be due to the Java version used for deploying Java 1.8.0_111-b14. A possible workaround is updating/using the latest JDK ( > 8u172).

[LaCuneta]

Hey @ebadgley, to be clear, a standard install of NetLogo comes with a bundled version of Java, so the system Java would only matter in special circumstances, like trying to run NetLogo from the command line. If you are trying to run NetLogo in some non-typical way, then upgrading Java on your system might help.

If you are just trying to run NetLogo as a normal app, then the next thing I would check would be the Windows event logs viewer to see if they recorded any errors when NetLogo attempted to start. If you do see something in there, let us know and we'll see if we can help resolve it.

[ebadgley]

Thanks for the clarification on Java – much appreciated. I am not seeing anything in the Windows event log viewer, BUT I don’t have direct access to the Security logs – so that is a place to start when contacting the help desk, at least. I’ll reply back with resolution or further questions.