13.0 mig helpdesk mgmt #104

emagdalenaC2i · 2019-10-17T14:41:42Z

No description provided.

* Add ticket model and its fields * Adding readme with different tasks

[FIX] description field

* models category and team related with users * many2many field team to categories * description in team and category

* [ADD] Readme * Generate readme with OCA Maintainer Tools [FIX] 'heldesk' in __manifest__.py * [ADD] Stage model and data (OCA#16) * [FIX] Flake8 and naming conventions [FIX] Remove ACSONE [FIX] Build error with portal.mixing. This will be added in a second module * [FIX] Fix travis errors * Category in manifest

* Added group category in data * Added groups * Added rules * Added model access

[ADD] Create structure menu

- Active field - Automatic number with sequence

* Fix menu security * Channel data * Add 4 channels (web, email. phone and other) * Add some help for channel in ticket field * Active fields in required models * Fold value in stage data * Demo data * Add views

* [ADD] functionality of datetime fields * [ADD] test for datetime fields [FIX] error in demo data * [FIX] flake8

* Fix tickets and naming conventions (OCA#46) * Save sequence number in in 'number' field instead of in helpdesk_sequence. * Also fixed tests and added a small test to check if a number is added in a ticket when we create one. * Add many views and fix others (OCA#49)

* [ADD] Helpdesk: Añadida plantilla y función de envío de mail. * [FIX] Fix the sending user email

* Add date to list view of tickets (OCA#50) * Tag views (OCA#51) * Add mail template automatic sending when changing stages (OCA#52) * [FIX] Fix visibility on stage field * [FIX] Add admin to helpdesk manager group by default

…dd contributors (OCA#56)

* new: added a smartbutton to the res_partner form view in order for a given partner to access its tickets * fix: migration to py3.5 - removal of f-strings * chg: partner smartbutton - linked with active records by default !minor * [ADD] Dashboard view * travis fix * fix: beautified the example data xml !minor * fix: flake8'd the helpdesk_ticket_team file to be standaridized as per oca guidelines !minor * fix: removed duplicated helpdesk_ticket_action record id !minor * fix: beautified the helpdesk.ticket.tag views !minor

* [FIX] Minor changes. * fix minor changes * fix 'cancelled' string * fix team_id and user_id behavior * fix travis

* Development status * Put some XML-ID references in XML files not fully qualified for avoiding problems. * Change XML-ID reference new module in code. * Invalid fields in demo data * README * Contributor

Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt/

Currently translated at 98.8% (163 of 165 strings) Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt/pt_BR/

Currently translated at 97.6% (161 of 165 strings) Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt/es/

DarioLodeiros · 2019-10-21T07:36:35Z

helpdesk_mgmt/models/helpdesk_ticket.py

@@ -139,7 +139,7 @@ def copy(self, default=None):
        return res

    def write(self, vals):
-        for ticket in self:
+        for _ticket in self:


Why use a recordset loop if we are working only with vals parameter?

I do not know. It doesn't make sense, but it's like that for Odoo 11 and 12

13.0 mig helpdesk mgmt

cubells · 2020-03-23T19:18:35Z

@emagdalenaC2i @DarioLodeiros
Are you going to continue with this or do you want I finish this migration?

angelmoya · 2020-03-25T15:31:04Z

helpdesk_mgmt/data/helpdesk_data.xml

+      <field name="name">Other</field>
+    </record>
+    <!--default alias for leads-->
+    <record id="mail_alias_lead_info" model="mail.alias">


You can not use this id "mail{alias_lead_info" because it is used on crm module, and this do that module crm will be uninstallable.

cubells · 2020-04-01T06:23:43Z

Supersede in #117

cubells · 2020-04-01T06:24:21Z

@angelmoya
can you test this new pr (#117)?

emagdalenaC2i · 2020-04-01T08:52:07Z

@cubells I close this PR and will try to test #117 soon

aitorbouzas and others added 30 commits October 17, 2019 15:51

[ADD] Initial commit

97ec9d1

* Add ticket model and its fields * Adding readme with different tasks

[ADD]base model ticket_tag

b48a75c

[FIX] description field

chg: removed readme !minor

83ec6f3

[IMP] helpdesk: Several things:

b6bab47

* models category and team related with users * many2many field team to categories * description in team and category

[ADD] helpdesk.ticket.channel model (OCA#13)

5283e93

[ADD] Stage model and data (OCA#16)

e9813cc

[ADD] Security and multicompany

d2423a5

* Added group category in data * Added groups * Added rules * Added model access

[IMP] helpdesk: Icon + application

6a39027

[FIX] Edit manifest authors

3821fdc

[ADD] Create structure menu

Ticket#19

5c03fa8

- Active field - Automatic number with sequence

[FIX+IMP] helpdesk: 6 things

be38430

* Fix menu security * Channel data * Add 4 channels (web, email. phone and other) * Add some help for channel in ticket field * Active fields in required models * Fold value in stage data * Demo data * Add views

[ADD] Portal (OCA#42)

b9a6db9

[ADD] functionality of datetime fields (OCA#40)

ebdc352

* [ADD] functionality of datetime fields * [ADD] test for datetime fields [FIX] error in demo data * [FIX] flake8

[ADD] Helpdesk: Añadida plantilla y función de envío de mail. (OCA#48)

3804cd1

* [ADD] Helpdesk: Añadida plantilla y función de envío de mail. * [FIX] Fix the sending user email

[IMP+FIX] helpdesk: 3 imps + 2 fixes

c135817

* Add date to list view of tickets (OCA#50) * Tag views (OCA#51) * Add mail template automatic sending when changing stages (OCA#52) * [FIX] Fix visibility on stage field * [FIX] Add admin to helpdesk manager group by default

[ADD] Ticket Search View (OCA#55)

591dd9d

[IMP] helpdesk: Automatic partner_name and partner_email (OCA#54) + A…

a1630f3

…dd contributors (OCA#56)

Add images (OCA#3)

89a1edf

[ADD] Mail integration methods (OCA#5)

7b7b637

Added early translation (OCA#8)

9235e1d

[FIX] Minor changes. (OCA#6)

b3d63e9

* [FIX] Minor changes. * fix minor changes * fix 'cancelled' string * fix team_id and user_id behavior * fix travis

[IMP] helpdesk_mgmt: Fine-tuning for merging

866ac53

* Development status * Put some XML-ID references in XML files not fully qualified for avoiding problems. * Change XML-ID reference new module in code. * Invalid fields in demo data * README * Contributor

[ADD] Ticket Copy Method

137b028

[UPD] README.rst

d1c45c5

helpdesk_mgmt 11.0.1.0.1

96265a5

[UPD] Attachment domain update

5b89d74

helpdesk_mgmt 11.0.1.0.2

06fdd8a

samuel-domatix and others added 11 commits October 17, 2019 15:52

Kanban view error fixed

9483c38

Requested changes

249f04b

[UPD] Update helpdesk_mgmt.pot

a76d3d5

helpdesk_mgmt 12.0.1.9.0

1b19e16

Update translation files

d51eb44

Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt/

Translated using Weblate (Portuguese (Brazil))

2f4d488

Currently translated at 98.8% (163 of 165 strings) Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt/pt_BR/

[FIX] message_subscribe_user > message_subscribe

4c8c7ac

helpdesk_mgmt 12.0.1.9.1

c420d13

Translated using Weblate (Spanish)

7302bdf

Currently translated at 97.6% (161 of 165 strings) Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt/es/

[IMP] helpdesk_mgmt: black, isort

0ced02e

[MIG] helpdesk_mgmt: Migration to 13.0

e13b20b

pedrobaeza added this to the 13.0 milestone Oct 17, 2019

pedrobaeza mentioned this pull request Oct 17, 2019

[13.0][MIG] helpdesk_mgmt #99

Closed

OCA-git-bot mentioned this pull request Oct 17, 2019

Migration to version 13.0 #96

Closed

2 tasks

emagdalenaC2i added 2 commits October 18, 2019 15:25

[FIX] pre-commit

09634b9

Update helpdesk_ticket.py

4a82a6c

DarioLodeiros reviewed Oct 21, 2019

View reviewed changes

DarioLodeiros added 4 commits October 21, 2019 11:16

[MIG] Attachment Widget and _track_template refact

de750e5

[MIG] _company_default_get deprecated and track_template

ea23ac5

[IMP] Form Team View and Add Team Leader Field

dc837e7

[ADD] alias mixin model to team

0b78e78

DarioLodeiros mentioned this pull request Oct 22, 2019

[12.0][ADD] alias mixin model to team #105

Merged

Merge pull request #1 from DarioLodeiros/13.0-mig-helpdesk_mgmt

f5835f7

13.0 mig helpdesk mgmt

angelmoya reviewed Mar 25, 2020

View reviewed changes

cubells mentioned this pull request Apr 1, 2020

[MIG] helpdesk_mgmt: Migration to 13.0 #117

Merged

emagdalenaC2i closed this Apr 1, 2020

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13.0 mig helpdesk mgmt #104

13.0 mig helpdesk mgmt #104

emagdalenaC2i commented Oct 17, 2019

DarioLodeiros Oct 21, 2019

emagdalenaC2i Oct 21, 2019

cubells commented Mar 23, 2020 •

edited

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angelmoya Mar 25, 2020

cubells commented Apr 1, 2020

cubells commented Apr 1, 2020

emagdalenaC2i commented Apr 1, 2020

13.0 mig helpdesk mgmt #104

13.0 mig helpdesk mgmt #104

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emagdalenaC2i commented Oct 17, 2019

DarioLodeiros Oct 21, 2019

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cubells commented Mar 23, 2020 • edited Loading

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emagdalenaC2i commented Apr 1, 2020

cubells commented Mar 23, 2020 •

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