Document Size error in Docker version of document server

[joelchittum]

Do you want to request a feature or report a bug? Bug

What is the current behavior? The document server will not open any file over 50MB

If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem. I setup a new copy of the document server in a docker container enabled the example in the container and tried to upload a 150MB xlsx file as well as a 100MB docx file but the error I received is Upload error

What is the expected behavior? should open the document for editing

Did this work in previous versions of DocumentServer? No I was unable to get this to work in Docker Container versions, onlyoffice/documentserver:latest, onlyoffice/documentserver:6.2.1, onlyoffice/documentserver:6.2.0, onlyoffice/documentserver:6.1

DocumentServer Docker tag: onlyoffice/documentserver:latest

Host Operating System: Manjaro 20, Centos 7

I updated the values in default.json:

"FileConverter": {
          "converter": {
                  "maxDownloadBytes": 10485760000000000,
                  "downloadTimeout": {
                          "connectionAndInactivity": "10s",
                          "wholeCycle": "2m"
                  },
                  "downloadAttemptMaxCount": 3,
                  "downloadAttemptDelay": 1000,
                  "maxprocesscount": 1,
                  "fontDir": "null",
                  "presentationThemesDir": "null",
                  "x2tPath": "null",
                  "docbuilderPath": "null",
                  "docbuilderAllFontsPath": "null",
                  "args": "",
                  "spawnOptions": {},
                  "errorfiles": "",
                  "streamWriterBufferSize": 8388608,
                  "maxRedeliveredCount": 2,
                  "inputLimits": [
                          {
                          "type": "docx;dotx;docm;dotm",
                          "zip": {
                                  "uncompressed": "500000MB",
                                  "template": "*.xml"
                          }
                          },
                          {
                          "type": "xlsx;xltx;xlsm;xltm",
                          "zip": {
                                  "uncompressed": "300000MB",
                                 "template": "*.xml"
                          }
                          },
                          {
                          "type": "pptx;ppsx;potx;pptm;ppsm;potm",
                          "zip": {
                                  "uncompressed": "500000MB",
                                  "template": "*.xml"
                          }
                          }
                  ]
          }
  }

[ShockwaveNN]

Hi again

If you tried to upload big file via /example page of DocumentServer you should also change value of server:maxFileSize key in file /etc/onlyoffice/documentserver-example/default.json

[joelchittum]

Thank you for the quick response. I updated that value and got the same result.

[ShockwaveNN]

Could you attach your file and screenshot of error?

[joelchittum]

This is a cat of the err.log:

This is a screenshot of the error message:
The file I am using is too large to upload it is over 200MB

[joelchittum]

Here is a download link for the excel file.
https://drive.google.com/file/d/1cczTkLnomcQax1gypDudkYg-edLb598H/view?usp=sharing

[ShockwaveNN]

Aha, agree with you

Seems there is also limitation on nginx side

You should add client_max_body_size 1000M; in
/etc/onlyoffice/documentserver-example/nginx/includes/ds-example.conf

and I think same for all other nginx configs

Please do not forget restart it afterwards

[ShockwaveNN]

Also I was wrong - /etc/onlyoffice/documentserver-example/production-linux.json need to be changed, not /etc/onlyoffice/documentserver-example/default.json

[ShockwaveNN]

Aaand finally I see your file is password protected

[joelchittum]

I seem to get the same error after updating the production-linux.json and nginx client_max_body_size.

[ShockwaveNN]

Did you restarted nginx?
I was able to get to password screen with those steps

1. Increase server:maxFileSize in /etc/onlyoffice/documentserver-example/production-linux.json
2. Add client_max_body_size 1000M; to /etc/onlyoffice/documentserver-example/nginx/includes/ds-example.conf like this:
   
3. Change FileConverter:converter:maxDownloadBytes and 3 input in inputLimits
4. Restart nginx and all supervisorctl restart all

[joelchittum]

I followed the exact steps you have outlined in your previous post I have continued to get the same error. Is there a specific version of document server you are using.

[ShockwaveNN]

I've using 6.2.2, but I don't think it's related Are you got any errors in nginx logs or browser cobsole?

…

On Wed, 21 Apr 2021, 19:22 Joel Chittum, ***@***.***> wrote: I followed the exact steps you have outlined in your previous post I have continued to get the same error. Is there a specific version of document server you are using. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#354 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAFDG3CQTKSNR4434GTJMOTTJ33VBANCNFSM43KKKC2A> .

[joelchittum]

Browser console error is: Failed to load resource: the server responded with a status of 413 (Request Entity Too Large)
Nginx logs: 2021/04/21 16:12:42 [error] 5974#5974: *144 client intended to send too large body: 221587234 bytes, client: 172.17.0.1, server: , request: "POST /example/upload? HTTP/1.1", host: "localhost", referrer: "http://localhost/example/"

[ShockwaveNN]

This is decently nginx side problem, are you applied step 2 correctly?

/etc/onlyoffice/documentserver-example/nginx/includes/ds-example.conf

Show this file

[joelchittum]

[ShockwaveNN]

Hm, seems I've added also to default nginx config in /etc/nginx/nginx.conf

Maybe this is the reason

[joelchittum]

I have now added the client max to nginx.conf and still same issue.

[ShockwaveNN]

Ok, to be clear, I've started new container of onlyoffice/documentserver:6.2.2

And run those:

#!/usr/bin/env bash

sed -i -e 's/104857600/10485760000/g' /etc/onlyoffice/documentserver-example/production-linux.json

sed -i '9iclient_max_body_size 1000M;' /etc/onlyoffice/documentserver-example/nginx/includes/ds-example.conf
sed -i '16iclient_max_body_size 1000M;' /etc/nginx/nginx.conf

sed -i -e 's/104857600/10485760000/g' /etc/onlyoffice/documentserver/default.json
sed -i -e 's/50MB/5000MB/g' /etc/onlyoffice/documentserver/default.json
sed -i -e 's/300MB/3000MB/g' /etc/onlyoffice/documentserver/default.json

service nginx restart
supervisorctl restart all

And after that I cannot see password prompt for your file

[joelchittum]

Thank you very much this worked as expected and I will close the issue now.

[ShockwaveNN]

Didn't you find reason why previos variants are not working?

[joelchittum]

I was missing some of the edits when updating the files is why it was not working for me.

[urnash]

I had a similar problem and I solved it very simply by editing
/etc/onlyoffice/documentserver/default.json

But recently I changed one ONLYOFFICE container to the same one and changed the parameters in the same way, and the solution with default.json did not help
I spent almost 2 days looking for a solution, downloaded and compared all the container files, I thought that last time I edited not only default.json, but something else
But the container configuration files were the same.
Finally a solution!!!

1. download from our computer the file that I did not open in nextcloud
2. delete the file in nextcloud
3. upload back
4. and that's it, the file starts to open