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Chatbots are an easy way to provide answers to frequently asked questions by users. However, most chatbots fail to engage with users in meaningful way because there is no human in the loop when the chatbot fails. FAQ bot is a friendly Q&A bot that brings a human in the loop when it is unable to help. One can ask the bot a question and the bot responds with an answer if it is contained in the knowledge base. If not, the bot allows the user to submit a query which then gets posted in a pre-configured team of experts who are help to provide support by acting upon the notifications from within their team itself.
Applicable scenarios: FAQ Plus works really well for light weight QnA and helpdesk scenarios. It also works well to provide quick support when launching new projects/initiatives in the organization.
An end-user interacting with FAQ Plus:
Experts team using FAQ Plus:
- Solution overview
- Deploying the app