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cpx.erl
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cpx.erl
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%% The contents of this file are subject to the Common Public Attribution
%% License Version 1.0 (the “License”); you may not use this file except
%% in compliance with the License. You may obtain a copy of the License at
%% http://opensource.org/licenses/cpal_1.0. The License is based on the
%% Mozilla Public License Version 1.1 but Sections 14 and 15 have been
%% added to cover use of software over a computer network and provide for
%% limited attribution for the Original Developer. In addition, Exhibit A
%% has been modified to be consistent with Exhibit B.
%%
%% Software distributed under the License is distributed on an “AS IS”
%% basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
%% License for the specific language governing rights and limitations
%% under the License.
%%
%% The Original Code is OpenACD.
%%
%% The Initial Developers of the Original Code is
%% Andrew Thompson and Micah Warren.
%%
%% All portions of the code written by the Initial Developers are Copyright
%% (c) 2008-2009 SpiceCSM.
%% All Rights Reserved.
%%
%% Contributor(s):
%%
%% Andrew Thompson <andrew at hijacked dot us>
%% Micah Warren <micahw at lordnull dot com>
%%
%% @doc The application module, as well as primary shell interface module.
-module(cpx).
-author("Micah").
-behaviour(application).
-include("log.hrl").
-include("call.hrl").
-include("agent.hrl").
-include("queue.hrl").
-include("cpx.hrl").
-include("commit_ver.hrl").
-ifdef(TEST).
-include_lib("eunit/include/eunit.hrl").
-endif.
-include_lib("stdlib/include/qlc.hrl").
-ifdef(CPXHELP).
-cpxhelp(["head data",
{chapter1, "chapter1"},
{chapter2, "chapter2"}
]).
-endif.
-ifndef(OPENACD_COMMIT).
-define(OPENACD_COMMIT, undefined).
-endif.
% behavior cbs.
-export([start/2, prep_stop/1, stop/1]).
% some get_env and get_key nicities
-export([
get_env/1,
get_env/2,
get_key/1,
get_key/2
]).
% helper funcs
-export([
agent_state/1,
agent_states/0,
agent_states/1,
backup_config/0,
backup_config/1,
restore_config/1,
restore_config/2,
reload_plugins/0,
reload_plugin/1,
unload_plugin/1,
load_plugin/1,
plugins_running/0,
call_state/1,
get_queue/1,
get_agent/1,
get_agents/0,
get_agents/1,
get_queues/0,
get_queues/1,
get_queue_status/0,
get_agent_status/0,
status/0,
get_media/1,
get_commit/0,
kick_agent/1,
kick_call/1,
kick_media/1,
is_running/0,
is_running/1,
help/0,
help/1,
help/2,
media_state/1,
uptime/0,
uptime/1,
reload_recipe/1,
in_progress/0,
print_raws/1,
find_cdr/1,
print_cdr/1
]).
-spec(start/2 :: (Type :: 'normal' | {'takeover', atom()} | {'failover', atom()}, StartArgs :: [any()]) -> {'ok', pid(), any()} | {'ok', pid()} | {'error', any()}).
start(_Type, StartArgs) ->
io:format("Start args ~p~n", [StartArgs]),
io:format("All env: ~p~n", [application:get_all_env('OpenACD')]),
crypto:start(),
%Nodes = lists:append([nodes(), [node()]]),
%mnesia:create_schema(Nodes),
%mnesia:start(),
case application:get_env('OpenACD', nodes) of
{ok, Nodes} ->
lists:foreach(fun(Node) -> net_adm:ping(Node) end, Nodes),
case nodes() of
[] ->
ok;
AliveNodes ->
io:format("Alive nodes: ~p~n", [AliveNodes]),
mnesia:change_config(extra_db_nodes, AliveNodes)
end,
ok;
_Else ->
Nodes = [node()],
application:set_env('OpenACD', nodes, Nodes)
end,
mnesia:change_table_copy_type(schema, node(), disc_copies),
mnesia:set_master_nodes(lists:umerge(Nodes, [node()])),
merge_env(),
try cpx_supervisor:start_link(Nodes) of
{ok, Pid} ->
application:set_env('OpenACD', uptime, util:now()),
?NOTICE("Application OpenACD started sucessfully!", []),
% to not block the shell.
spawn(fun() ->
case cpx:get_env(plugin_dir) of
undefined ->
?INFO("No plugins to load, no plugin dir", []);
{ok, PluginDir} ->
start_plugins(PluginDir)
end
end),
{ok, Pid}
catch
What:Why ->
?ERROR("Application OpenACD failed to start successfully! ~p:~p", [What, Why]),
{What, Why}
end.
-spec(prep_stop/1 :: (State :: any()) -> any()).
prep_stop(State) ->
?NOTICE("Application OpenACD stopping...", []),
State.
-spec(stop/1 :: (State :: any()) -> 'ok').
stop(_State) ->
application:unset_env('OpenACD', uptime),
ok.
%% ====
%% better getter/setters
%% ====
%% @doc The erlang application:get_env and get_key functions don't allow for
%% a default value. These do.
-spec(get_env/1 :: (Key :: any()) -> {'ok', any()} | 'undefined').
get_env(Key) ->
application:get_env('OpenACD', Key).
%% @doc @see gen_env/1
-spec(get_env/2 :: (Key :: any(), Default :: any()) -> {'ok', any()}).
get_env(Key, Default) ->
case application:get_env('OpenACD', Key) of
undefined ->
{ok, Default};
Out ->
Out
end.
-spec(get_key/1 :: (Key :: any()) -> {'ok', any()} | 'undefined').
get_key(Key) ->
application:get_key('OpenACD', Key).
-spec(get_key/2 :: (Key :: any(), Default :: any()) -> {'ok', any()}).
get_key(Key, Default) ->
case application:get_key('OpenACD', Key) of
undefined ->
{ok, Default};
Out ->
Out
end.
%% =====
%% helper funcs
%% =====
%% @doc Takes the env gotten from the config file and merges it with
%% the vars found int he database. The env file wins in case of both being
%% defined.
-spec(merge_env/0 :: () -> 'ok').
merge_env() ->
Fun = fun() ->
qlc:e(qlc:q([{Key, Value} || #cpx_value{key = Key, value = Value} = _X <- mnesia:table(cpx_value)]))
end,
case mnesia:transaction(Fun) of
{aborted, {no_exists, {cpx_value, index}}} ->
application:set_env('OpenACD', locked_env, [uptime]),
ok;
{aborted, {no_exists, cpx_value}} ->
application:set_env('OpenACD', locked_env, [uptime]),
ok;
{atomic, Cpxdb} ->
Locked = [uptime | [Key || {Key, _} <- application:get_all_env('OpenACD')]],
application:set_env('OpenACD', locked_env, Locked),
merge_env(Cpxdb, Locked)
end.
merge_env([], _LockedKeys) ->
ok;
merge_env([{Key, Val} | T], Locked) ->
case application:get_env('OpenACD', Key) of
undefined ->
application:set_env('OpenACD', Key, Val),
merge_env(T, Locked);
_ ->
merge_env(T, Locked)
end.
%% @doc Backups the mnesia database for use with the restore functions. Does a
%% full backup, so the mnesia restore funtions could be used directly to restore
%% even the cdr and agent state tables.
-spec(backup_config/0 :: () -> 'ok').
backup_config() ->
backup_config(lists:flatten(io_lib:format("cpx-~B", [util:now()]))).
%% @doc Same as above, but you give the file to store the backup in.
-spec(backup_config/1 :: (Filename :: string()) -> {'ok', string()} | {'error', any()}).
backup_config(Filename) ->
case mnesia:backup(Filename) of
ok ->
{ok, Filename};
Else ->
{error, Else}
end.
%% @doc Restore all the config files from the given back up file.
-spec(restore_config/1 :: (Filename :: string()) -> {'atomic', [atom()]} | {'aborted', any()}).
restore_config(Filename) ->
mnesia:restore(Filename, [{skip_tables, [agent_state, cdr_raw, cdr_rec]}]).
%% @doc Restore only the passed in table names from the given back up file.
-spec(restore_config/2 :: (Filename :: string(), Tables :: [atom()] | atom()) -> {'atomic', [atom()]} | {'aborted', any()}).
restore_config(Filename, Table) when is_atom(Table) ->
restore_config(Filename, [Table]);
restore_config(Filename, Tables) ->
mnesia:restore(Filename, [
{clear_tables, Tables},
{default_op, skip_tables}
]).
%% @doc Return which plugins are running and which are stopped.
plugins_running() ->
{ok, ConfigedPlugins} = cpx:get_env(plugins, []),
Running = [N ||
{N, _, _} <- application:which_applications(),
lists:member(N, ConfigedPlugins)
],
[case lists:member(P, Running) of
true -> {P, running};
false -> {P, stopped}
end || P <- ConfigedPlugins].
%% @doc Reload the code for all plugins using {@link util:reload/0}.
reload_plugins() ->
{ok, Plugins} = cpx:get_env(plugins, []),
[reload_plugin(P) || P <- Plugins].
%% @doc Reload the code the plugin and applications plugin depends on using
%% {@link util:reload/0}.
reload_plugin(Plugin) ->
{ok, Keys} = application:get_all_key(Plugin),
Apps = proplists:get_value(applications, Keys),
[reload_plugin(P) || P <- Apps],
Modules = proplists:get_value(modules, Keys),
[util:reload(M) || M <- Modules].
%% @doc Stop the plugin (but not always what the plugin depends on).
unload_plugin(Plugin) ->
{ok, Plugins} = cpx:get_env(plugins, []),
{ok, PluginDir} = cpx:get_env(plugin_dir, "plugins.d"),
case lists:member(Plugin, Plugins) of
false -> ok;
true ->
application:stop(Plugin),
NewPlugins = lists:delete(Plugin, Plugins),
Appfile = atom_to_list(Plugin) ++ ".app",
file:delete(filename:join(PluginDir, Appfile)),
application:set_env('OpenACD', plugins, NewPlugins),
ok
end.
%% @doc Add the plugin to the path and start it.
load_plugin(Plugin) ->
{ok, PluginDir} = cpx:get_env(plugin_dir, "plugins.d"),
case add_plugin_paths(PluginDir) of
{error, badarg} ->
{error, badarg};
ok ->
case code:where_is_file(atom_to_list(Plugin) ++ ".app") of
non_existing ->
{error, appfile_noexist};
Appfile ->
case file:make_link(Appfile, filename:join(PluginDir, atom_to_list(Plugin) ++ ".app")) of
ok ->
{ok, Plugins} = cpx:get_env(plugins, []),
application:set_env('OpenACD', plugins, lists:usort([Plugin | Plugins])),
start_plugin_app(Plugin);
Else ->
?INFO("Could not make link: ~p", [Else]),
{error, Else}
end
end
end.
-spec(get_queue/1 :: (Queue :: string()) -> pid() | 'none').
get_queue(Queue) ->
queue_manager:get_queue(Queue).
-spec(get_agent/1 :: (Agent :: string()) -> pid() | 'none').
get_agent(Agent) when is_list(Agent) ->
case agent_manager:query_agent(Agent) of
{true, Pid} ->
Pid;
false ->
none
end;
get_agent(_) ->
io:format("Give a name~n"),
none.
-spec(get_agents/0 :: () -> [{string(), pid()}]).
get_agents() ->
agent_manager:list().
-spec(get_agents/1 :: (Profile :: string()) -> [{string(), pid()}]).
get_agents(Profile) ->
Agents = agent_manager:list(),
Fun = fun({_Login, Pid}) ->
case agent:dump_state(Pid) of
#agent{profile = Profile} ->
true;
_ ->
false
end
end,
lists:filter(Fun, Agents).
-spec(get_queues/0 :: () -> [{string(), pid()}]).
get_queues() ->
queue_manager:queues().
-spec(get_queue_status/0 :: () -> 'ok').
get_queue_status() ->
[io:format("Queue: ~s; ~B calls~n", [Name, call_queue:call_count(Pid)]) || {Name, Pid} <- queue_manager:queues()],
ok.
-spec(get_agent_status/0 :: () -> 'ok').
get_agent_status() ->
Agents = qlc:e(qlc:q([X || {{agent, _}, _, _, _, _, _} = X <- ets:table(cpx_monitor)])),
{I, O, W, R} = lists:foldl(fun({_, Info, _, _, _, _}, {Idle, Oncall, Wrapup, Released}) ->
case proplists:get_value(state, Info) of
X when X == ringing; X == idle ->
{Idle + 1, Oncall, Wrapup, Released};
X when X == oncall; X == precall; X == warmtransfer; X == outgoing ->
{Idle, Oncall + 1, Wrapup, Released};
wrapup ->
{Idle, Oncall, Wrapup + 1, Released};
released ->
{Idle, Oncall, Wrapup, Released + 1};
_ ->
{Idle, Oncall, Wrapup, Released}
end
end,
{0, 0, 0, 0}, Agents),
io:format("~B Agents; ~B Idle, ~B Oncall, ~B Wrapup, ~B Released~n", [length(Agents), I, O, W, R]).
-spec(status/0 :: () -> 'ok').
status() ->
io:format("uptime: "),
uptime(),
io:format("\nCore Modules running:\n"),
is_running(),
io:format("\nPlugins Enabled and running:\n"),
Plugins = plugins_running(),
pretty_print(Plugins),
io:format("\nAgents: "),
get_agent_status(),
io:format("\nQueues:\n"),
get_queue_status().
-spec(get_queues/1 :: (Group :: string()) -> [{string(), pid()}]).
get_queues(Group) ->
Queues = get_queues(),
StashedQueues = call_queue_config:get_queues(Group),
Compare = lists:map(fun(#call_queue{name = Nom}) -> Nom end, StashedQueues),
Fun = fun({Name, _Pid}) ->
lists:member(Name, Compare)
end,
lists:filter(Fun, Queues).
-spec(get_media/1 :: (IsPid :: string() | pid()) -> pid() | 'none').
get_media(Pid) when is_pid(Pid) ->
%% There's prolly something else I was supposed to do...
Pid;
get_media(LPid) ->
try list_to_pid(LPid) of
Pid ->
get_media(Pid)
catch
error:badarg ->
%% okay, let's ask the media managers.
Confs = cpx_supervisor:get_conf(),
get_medias_managers(Confs, LPid)
end.
get_medias_managers([], _Needle) ->
none;
get_medias_managers([#cpx_conf{supervisor = mediamanager_sup, module_name = Mod} | Tail], Needle) ->
case Mod:get_media(Needle) of
none ->
get_medias_managers(Tail, Needle);
{Needle, Pid} ->
Pid
end;
get_medias_managers([_Head | Tail], Needle) ->
get_medias_managers(Tail, Needle).
%get_media_queues([], _Callref) ->
% none;
%get_media_queues([{Qnom, Queue} | Tail], Callref) ->
% Calls = call_queue:to_list(Queue),
% case get_media_queues_medias(Calls, Callref) of
% none ->
% get_media_queues(Tail, Callref);
% Pid ->
% Pid
% end.
%
%get_media_queues_medias([], _Callref) ->
% none;
%get_media_queues_medias([QueuedCall | Tail], Callref) ->
% case QueuedCall#queued_call.id of
% Callref ->
% QueuedCall#queued_call.media;
% _ ->
% get_media_queues_medias(Tail, Callref)
% end.
%
%get_media_agents([], _Callref) ->
% none;
%get_media_agents([{_Login, Pid} | Tail], Callref) ->
% #agent{statedata = State} = agent:dump_state(Pid),
% case State of
% #call{id = Callref} ->
% State#call.source;
% _ ->
% get_media_agents(Tail, Callref)
% end.
-spec(get_commit/0 :: () -> 'undefined' | string()).
get_commit() ->
?OPENACD_COMMIT.
-spec(kick_agent/1 :: (AgentRef :: string() | pid()) -> 'ok' | 'none').
kick_agent(Pid) when is_pid(Pid) ->
exit(Pid, kill),
ok;
kick_agent(List) ->
try list_to_pid(List) of
Pid ->
kick_agent(Pid)
catch
error:badarg ->
case get_agent(List) of
none ->
none;
Pid ->
kick_agent(Pid)
end
end.
-spec(kick_call/1 :: (Callref :: string() | pid()) -> 'ok' | 'none').
kick_call(Pid) when is_pid(Pid) ->
exit(Pid, kill),
ok;
kick_call(Callref) ->
try list_to_pid(Callref) of
Pid ->
kick_call(Pid)
catch
error:badarg ->
case get_media(Callref) of
none ->
none;
Pid ->
kick_call(Pid)
end
end.
-spec(kick_media/1 :: (Mediaref :: string() | pid()) -> 'ok' | 'none').
kick_media(Mediaref) ->
kick_call(Mediaref).
-spec(is_running/0 :: () -> 'ok').
is_running() ->
case cpx_supervisor:get_conf() of
undefined ->
io:format("No modules configured.~n");
List ->
Outmap = lists:map(fun(#cpx_conf{id = Modid}) -> Status = is_running(Modid), {Modid, Status} end, List),
pretty_print(Outmap)
end,
ok.
-spec(is_running/1 :: (Specid :: atom) -> pid() | 'stopped' | 'noexists').
is_running(Specid) ->
case cpx_supervisor:get_conf(Specid) of
undefined ->
noexists;
#cpx_conf{supervisor = Super} ->
case supervisor:which_children(Super) of
[] ->
stopped;
Kids ->
is_running(Kids, Specid)
end
end.
is_running([], _Specid) ->
stopped;
is_running([Head | _Tail], Specid) when element(1, Head) == Specid ->
case element(2, Head) of
undefined ->
stopped;
Pid ->
Pid
end;
is_running([_ | Tail], Specid) ->
is_running(Tail, Specid).
-spec(help/0 :: () -> 'ok').
help() ->
{ok, Bin} = file:read_file("include/cpxhelp.txt"),
io:format("~s", [Bin]),
ok.
-spec(help/1 :: (Module :: atom()) -> 'ok').
help(Module) ->
case check_module(Module) of
false ->
ok;
true ->
Attribs = Module:module_info(attributes),
case proplists:get_value(cpxhelp, Attribs) of
undefined ->
io:format("There is no help information available for ~p~n~n", [Module]),
ok;
[Head | _Tail] ->
io:format("~p", [Head]),
ok
end,
Exports = Module:module_info(exports),
pretty_print(Exports),
ok
end.
-spec(help/2 :: (Module :: atom(), Chapter :: any()) -> 'ok').
help(Module, exports) ->
case check_module(Module) of
false ->
ok;
true ->
pretty_print(lists:sort(Module:module_info(exports))),
ok
end;
help(Module, Chapter) ->
case check_module(Module) of
false ->
ok;
true ->
Attribs = Module:module_info(attributes),
case proplists:get_value(cpxhelp, Attribs) of
undefined ->
io:format("There is no help information available for ~p", [Module]),
ok;
[_Head | Chapters] ->
case proplists:get_value(Chapter, Chapters) of
undefined ->
io:format("There is no help information available for ~p:~p", [Module, Chapter]);
Data ->
io:format("~p", [Data]),
ok
end
end
end.
check_module(Module) ->
case erlang:function_exported(Module, module_info, 1) of
false ->
io:format("There's no such module ~p", [Module]),
false;
true ->
true
end.
-spec(agent_states/0 :: () -> [{string(), string(), atom()}]).
agent_states() ->
agent_states(any).
-spec(agent_states/1 :: (Profiles :: 'any' | string() | [string()]) -> [{string(), string(), atom()}]).
agent_states(RawProfiles) ->
Agentlist = agent_manager:list(),
Profiles = case RawProfiles of
any ->
any;
[H | _] when is_list(H) ->
RawProfiles;
_ ->
[RawProfiles]
end,
Fold = fun({Login, {Pid, Id}}, Acc) ->
Astate = agent:dump_state(Pid),
case in_list(Astate#agent.profile, Profiles) of
true ->
[{Login, Id, Astate#agent.state} | Acc];
false ->
Acc
end
end,
lists:foldl(Fold, [], Agentlist).
in_list(_Value, any) ->
true;
in_list(Value, List) when is_list(List) ->
lists:member(Value, List).
-spec(agent_state/1 :: (Agent :: any()) -> 'ok').
agent_state(Agent) ->
case get_agent(Agent) of
none ->
io:format("No such agent"),
ok;
Pid ->
State = agent:dump_state(Pid),
Print = [
{"Id", State#agent.id},
{"Pid", Pid},
{"Profile", State#agent.profile},
{"State", State#agent.state},
{"Previous", State#agent.oldstate},
{"Changed", State#agent.lastchange},
{"Queued Release", case State#agent.queuedrelease of
default ->
"default";
{Name, _, _} ->
Name;
_ ->
false
end}
],
pretty_print(Print),
ok
end.
pretty_print(List) ->
FindLongest = fun({K, _}, Length) ->
ListK = if
is_atom(K) ->
atom_to_list(K);
is_binary(K) ->
binary_to_list(K);
true ->
K
end,
case length(ListK) > Length of
true ->
length(ListK);
false ->
Length
end
end,
Longest = lists:foldl(FindLongest, 0, List) + 1,
{Io, Params} = build_io_and_params(List, Longest, "", []),
io:format(Io, Params).
build_io_and_params([], _, Io, Params) ->
{Io, lists:reverse(Params)};
build_io_and_params([{K, Value} | Tail], Length, Io, Params) ->
ListK = if
is_atom(K) ->
atom_to_list(K);
is_binary(K) ->
binary_to_list(K);
true ->
K
end,
Newio = lists:append([Io, string:right(ListK, Length), ": ~p~n"]),
Newparams = [Value | Params],
build_io_and_params(Tail, Length, Newio, Newparams).
-spec(call_state/1 :: (Media :: any()) -> 'ok').
call_state(Media) ->
media_state(Media).
-spec(media_state/1 :: (Media :: any()) -> 'ok').
media_state(Media) ->
case get_media(Media) of
none ->
io:format("No such media"),
ok;
Pid ->
Call = gen_media:get_call(Pid),
io:format("State of call ~p~n", [Media]),
Print = [
{"Id", Call#call.id},
{"Source", Call#call.source},
{"Type", Call#call.type},
{"Callerid", Call#call.callerid},
{"Client", case Call#call.client of
undefined ->
"Not yet set";
Client ->
Client#client.label
end},
{"Cook", Call#call.cook},
{"Bound Dispatchers", Call#call.bound},
{"Direction", Call#call.direction},
{"Priority", Call#call.priority},
{"Ring Path", Call#call.ring_path},
{"Media Path", Call#call.media_path}
],
pretty_print(Print),
ok
end.
-spec(uptime/0 :: () -> non_neg_integer() | 'stopped').
uptime() ->
uptime(false).
-spec(uptime/1 :: (Fallback :: boolean()) -> non_neg_integer() | 'stopped').
uptime(Fallback) ->
Apps = application:which_applications(),
Fun = fun({'OpenACD', _, _}) -> true; (_) -> false end,
Running = lists:any(Fun, Apps),
case Running of
false ->
stopped;
true ->
case {application:get_env('OpenACD', uptime), Fallback} of
{undefined, false} ->
io:format("The uptime is not available for this node.~nYou can call cpx:uptime(true) to set the uptime to now~n"),
0;
{undefined, true} ->
io:format("The uptime was not available, so resetting it as requested~n"),
Now = util:now(),
application:set_env('OpenACD', uptime, Now),
0;
{{ok, Time}, _} ->
Out = util:now() - Time,
io:format("~s~n", [pretty_print_time(Out)]),
Out
end
end.
pretty_print_time(Time) ->
Times = [
{"Seconds", 60},
{"Minutes", 60},
{"Hours", 24},
{"Days", 7},
{"Weeks", 52},
"Years"
],
pretty_print_time(Times, Time, "").
pretty_print_time(_, 0, Acc) ->
Acc;
pretty_print_time([Label], Time, Acc) ->
lists:append([integer_to_list(Time), " ", Label, " ", Acc]);
pretty_print_time([{Label, Interval} | Tail], Time, Acc) ->
Rem = Time rem Interval,
Newtime = util:floor(Time / Interval),
Newacc = lists:append([integer_to_list(Rem), " ", Label, " ", Acc]),
pretty_print_time(Tail, Newtime, Newacc).
-spec(reload_recipe/1 :: (Queue :: string()) -> 'ok').
reload_recipe(Queue) ->
#call_queue{group = Group, recipe = Recipe} = call_queue_config:get_queue(Queue),
{atomic, [#queue_group{recipe = Grep}]} = call_queue_config:get_queue_group(Group),
Newrec = lists:append(Grep, Recipe),
Q = queue_manager:get_queue(Queue),
call_queue:set_recipe(Q, Newrec).
-spec(in_progress/0 :: () -> [#cdr_rec{}]).
in_progress() ->
{atomic, List} = mnesia:transaction(fun() -> qlc:e(qlc:q([begin M = R#cdr_rec.media, M#call.id end || #cdr_rec{summary = inprogress} = R <- mnesia:table(cdr_rec)])) end),
List.
-spec(print_raws/1 :: (Cdr :: string() | #cdr_rec{}) -> 'ok').
print_raws(#cdr_rec{transactions = inprogress, media = Media}) ->
Id = Media#call.id,
print_raws(Id);
print_raws(#cdr_rec{media = Call, transactions = Trans}) ->
io:format("Id: ~s~n", [Call#call.id]),
pretty_print_raws(Trans);
print_raws(Id) ->
Recres = mnesia:transaction(fun() ->
qlc:e(qlc:q([X ||
#cdr_rec{media = Call, transactions = Trans} = X <- mnesia:table(cdr_rec),
Trans =/= inprogress,
Call#call.id =:= Id
]))
end),
case Recres of
{atomic, []} ->
{atomic, List} = mnesia:transaction(fun() -> qlc:e(qlc:q([X || #cdr_raw{id = Testid} = X <- mnesia:table(cdr_raw), Testid =:= Id])) end),
io:format("Id: ~s~n", [Id]),
pretty_print_raws(List);
{atomic, [Rec]} ->
print_raws(Rec)
end.
pretty_print_raws(UnsortedList) ->
Sort = fun
(#cdr_raw{transaction = cdrinit}, #cdr_raw{transaction = _Btran}) ->
true;
(#cdr_raw{transaction = _Tran}, #cdr_raw{transaction = cdrinit}) ->
false;
(#cdr_raw{start = Astart}, #cdr_raw{start = Bstart}) ->
Astart =< Bstart
end,
List = lists:sort(Sort, UnsortedList),
F = fun(#cdr_raw{transaction = Trans, eventdata = Edata, start = Start, ended = End}) ->
Fixedend = case Edata of
#call{client = Client} ->
Client#client.label;
_ ->
Edata
end,
Duration = case End of
undefined ->
undefined;
_ ->
End - Start
end,
io:format("~s\t~p - ~p\t~p\t~p~n", [Trans, Start, End, Duration, Fixedend])
end,
[F(X) || X <- List],
ok.
pretty_print_summary(Summary) ->
pretty_print_summary_sections(Summary).
pretty_print_summary_sections([]) ->
ok;
pretty_print_summary_sections([{Name, {Total, Details}} | Tail]) ->
io:format("\t~s: ~p~n", [Name, Total]),
pretty_print_summary_details(Details),
pretty_print_summary_sections(Tail).
pretty_print_summary_details([]) ->
ok;
pretty_print_summary_details([{Key, Total} | Tail]) ->
io:format("\t\t~s: ~p~n", [Key, Total]),
pretty_print_summary_details(Tail).
-spec(print_cdr/1 :: (Cdr :: #cdr_rec{}) -> 'ok').
print_cdr(#cdr_rec{media = M, summary = inprogress, transactions = inprogress}) ->
Id = M#call.id,
io:format("Id: ~s~n", [Id]),
io:format("No Summary~n", []),
{atomic, List} = mnesia:transaction(fun() -> qlc:e(qlc:q([X || #cdr_raw{id = Testid} = X <- mnesia:table(cdr_raw), Testid =:= Id])) end),
pretty_print_raws(List),
io:format("~n"),
ok;
print_cdr(#cdr_rec{media = M, summary = S, transactions = T}) when is_list(S), is_list(T) ->
Id = M#call.id,
io:format("Id: ~s~n", [Id]),
io:format("Summary:~n"),
pretty_print_summary(S),
io:format("~nRaws:~n"),
pretty_print_raws(T),
io:format("~n"),
ok;
print_cdr(Id) ->
Res = mnesia:transaction(fun() -> qlc:e(qlc:q([X || #cdr_rec{media = M} = X <- mnesia:table(cdr_rec), M#call.id =:= Id])) end),
case Res of
{atomic, []} ->
io:format("~s has no cdr_rec~n", [Id]),
ok;
{atomic, [Rec]} ->
print_cdr(Rec)
end.
-type(find_cdr_test() :: any()). % TODO flesh this out. there's a lot of em
-type(find_cdr_tests() :: [find_cdr_test()]).
-spec(find_cdr/1 :: (Tests :: find_cdr_tests()) -> [#cdr_rec{}]).
find_cdr(Tests) when is_list(Tests) ->
QH = qlc:q([Cdr || Cdr <- mnesia:table(cdr_rec), lists:all(fun(Test) -> find_cdr_test(Test, Cdr) end, Tests)]),
find_cdr(QH);
find_cdr(QH) ->
{atomic, List} = mnesia:transaction(fun() -> qlc:e(QH) end),
List.
find_cdr_test({type, Type}, Cdr) ->
find_cdr_test({mediatype, Type}, Cdr);
find_cdr_test({mediatype, Type}, #cdr_rec{media = Call}) ->
Call#call.type =:= Type;
find_cdr_test({older, Time}, #cdr_rec{timestamp = Tstamp}) when Time < Tstamp ->
true;
find_cdr_test({younger, Time}, #cdr_rec{timestamp = Tstamp}) when Time > Tstamp ->
true;
find_cdr_test({duration, Time}, Cdr) ->
find_cdr_test({length, Time}, Cdr);
find_cdr_test({length, Time}, #cdr_rec{timestamp = Tstamp, transactions = inprogress}) ->
Now = util:now(),
Now - Tstamp >= Time;
find_cdr_test({length, Time}, #cdr_rec{transactions = Trans}) ->
[#cdr_raw{start = S, ended = E}] = [X || #cdr_raw{transaction = cdrinit} = X <- Trans],
E - S >= Time;
find_cdr_test({brand, Data}, Cdr) ->
find_cdr_test({client, Data}, Cdr);
find_cdr_test({client, Data}, #cdr_rec{media = Media}) ->
Client = Media#call.client,
case Data of
_ when Client#client.label == Data; Client#client.id == Data ->
true;
_ ->
false
end;
find_cdr_test({agent, Agent}, #cdr_rec{media = Media, transactions = inprogress}) ->
Id = Media#call.id,
case mnesia:transaction(fun() -> qlc:e(qlc:q([X || #cdr_raw{id = Testid, eventdata = Edata} = X <- mnesia:table(cdr_raw), Edata =:= Agent, Testid =:= Id])) end) of
{atomic, []} ->
false;
{atomic, _} ->
true
end;
find_cdr_test({agent, Agent}, #cdr_rec{media = _Media, transactions = Trans}) ->
case [X || #cdr_raw{eventdata = Edata} = X <- Trans, Edata =:= Agent] of
[] ->
false;
_ ->
true
end;
find_cdr_test({callerid, Idbit}, #cdr_rec{media = Media}) ->
Callerid = Media#call.callerid,
case string:str(Idbit, Callerid) of
0 ->
false;
_ ->
true
end;
find_cdr_test({callid, Id}, Cdr) ->
find_cdr_test({mediaid, Id}, Cdr);
find_cdr_test({mediaid, Id}, #cdr_rec{media = Media}) ->
Media#call.id =:= Id;
find_cdr_test(_, _) ->
false.
% to be added soon TODO
%
%can_answer/2 (Media, Agent) -> true | missing skills
% queue_state -> pretty print the queue state
% media_states/0, /1 -> print a summary of medias (limited by type)
% queue_states/0, /1 -> print a summary of queue states (limited by type).
% migrate_queue/1 -> for the future.
% cdr:orphan_search
% cdr:pending_states (agent/cdr), global/node
% start_spec pretty print.
% cpx:start_spec
verify_apps(Appfiles, Dir) ->
verify_apps(Appfiles, Dir, []).
verify_apps([], _Dir, Acc) ->
Acc;
verify_apps([Appfile | Tail], Dir, Acc) ->
case file:consult(filename:join(Dir, Appfile)) of
{ok, AppList} when is_list(AppList) ->
FilteredApplist = [Appname || {application, Appname, _} <- AppList, atom_to_list(Appname) ++ ".app" =:= Appfile],