The ticketing integration lets {page-component-title} create trouble tickets in external systems. Create and update tickets in response to new and/or resolved alarms.
To activate the ticketing integration, configure the following settings in a .properties file in the ${OPENNMS_HOME}/etc/opennms.properties.d directory.
| Property | Description | Default |
|---|---|---|
opennms.ticketer.plugin |
The plugin implementation to use. Each ticketer integration should define which value to set. The NullTicketerPlugin does nothing when attempting to create/update/delete tickets. |
NullTicketerPlugin |
opennms.alarmTroubleTicketEnabled |
Defines if the integration is enabled. If enabled, various links to control the issue state appear on the alarm details page. |
false |
opennms.alarmTroubleTicketLinkTemplate |
A template to generate a link to the issue; for example, |
${id} |