user name not recognized

[emilyyork]

Hi All,
I have two participants in the STS as a Critical Pedagogy workshop who are having an issue in which they try to log in and get a username not recognized. It is not clear to me how they can definitively look it up to ensure they have the correct one, but I have run into this issue before so wanted to fill out a ticket. They are Malte Ziewitz and Sean M. Ferguson.

Thanks for your help!
Emily

[ibara]

Hello Emily --

Which PECE instance is this on? So that their user names can be looked up.

Thanks.

~Brian

[emilyyork]

STSInfrastructures. Thanks! From: Brian Callahan ***@***.***> Reply-To: PECE-project/pece-distro ***@***.***> Date: Wednesday, July 14, 2021 at 10:35 AM To: PECE-project/pece-distro ***@***.***> Cc: "York, Emily - yorker" ***@***.***>, Author ***@***.***> Subject: Re: [PECE-project/pece-distro] user name not recognized (#138) CAUTION: This email originated from outside of JMU. Do not click links or open attachments unless you recognize the sender and know the content is safe.

…

________________________________ Hello Emily -- Which PECE instance is this on? So that their user names can be looked up. Thanks. ~Brian — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_PECE-2Dproject_pece-2Ddistro_issues_138-23issuecomment-2D879947161&d=DwMCaQ&c=eLbWYnpnzycBCgmb7vCI4uqNEB9RSjOdn_5nBEmmeq0&r=JAMUZhBFD3VoLyvi581Tgw&m=qTxPbVHwN0GApSVlV0VfYEQ3FnVpzibiVqkWORdCqqg&s=IUHmKC3Asv4Gf94v3bf3bkmXG8XLnVDfOl6Ulj5kX_0&e=>, or unsubscribe<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_notifications_unsubscribe-2Dauth_ANFPQAEHR7TIPWPOVVFTG4DTXWODJANCNFSM5ALS3ELQ&d=DwMCaQ&c=eLbWYnpnzycBCgmb7vCI4uqNEB9RSjOdn_5nBEmmeq0&r=JAMUZhBFD3VoLyvi581Tgw&m=qTxPbVHwN0GApSVlV0VfYEQ3FnVpzibiVqkWORdCqqg&s=sOqozaKnjdQ65aAqIX_kJpjF0dkw7LDLiQEg2kZJU0M&e=>.

[revagomes]

Hi Emily,

I did a password reset request for both user accounts so they will receive an e-mail with an one-time login link.

It's possible to do that by submitting the account's username via Password Reset form at https://stsinfrastructures.org/user/password

Please let me know if they were able to access their account that way.

Best,