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Common Issues

Admin9705 edited this page Mar 5, 2019 · 17 revisions
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Common Issues

Biggest Tip: Restart your server. Run PGUpdate, redeploy mounts/apps. Check for system status and logs!

How to report an issue?

Please make sure you're running the latest PlexGuide version (pgupdate), then redeploy the app that is having issues. If you have a problem with uploading or /mnt/unionfs, please redeploy your mounts first.

Please include your guideline version, the output of rclone --version, and logs!

Can't install app, app broken?

Deploy the app again and copy the output from the deployment, make a pastebin and share it with us. Please include your plexguide version, your plexguide edition (Move or blitz), and the last time you deployed the app.

Files are not moving from downloads!

  • Arr couldn't properly detect the movie
  • Arr says the filesize does not match the minimum filesize needed for the quality that you setup
  • The filepath is too long for Arr (happens with The Adventures of Rocky And BullWinkle)
  • You downloaded fakes and it obviously can't import that.
  • You don't have download client mapping setup in Arr (see radarr/sonarr/lidarr wikis),
  • You don't have Arr configured to handle completed downloads, see wiki.
  • You downloaded the same thing twice and it's not going to import a duplicate or download with a smaller filesize than existing.
  • You do not specify the full quality in the file, so it lacks Proper/Repack, and thus keeps downloading Propers/Repacks.

Things you should check if you think sonarr/radarr/lidarr isn't importing files (files not uploading)

  • Arr settings: use hardlinks instead of copy, download mappings, download client category in client settings.
  • Download settings: download completed path matches the remove mappings local path, category settings do not specify a category path (by default it appends a category folder to the completed folder path).
  • Are you using ext4? Are you using a 2nd processing location (if so, you need to adjust the local path in the remote download mappings in sonarr/radarr/lidarr to be /mnt/{mydrive}/downloads instead.
  • Think about what's different or unexpected from a bare bones 'stock' configuration? Any networked drives, using RAID?
  • The answer will almost always be solved by looking at the activity tab, both the queue and history. Hover over the red or yellow icons to find out why it failed to import (click on the "manual import" icon first). Also look at the txt logs provided in arr. Try a manual import and use a path inside the /mnt/unionfs folder: /mnt/unionfs/[downloader]/[...], and look for the red icons and read the tooltips.
  • One thing to try is going to the Wanted page in sonarr/radarr/lidarr and doing a manual interactive import from /mnt/unionfs/mydownloader/mycategory Then hover over the red exclamation icons for a reason why it didn't initially import it.

Empty folders get cleared about 5m old, folders less than 100mb AND at least 360m old will be removed, otherwise it won't touch them.

Files are not moving/uploading from /mnt/move

This is your OCD. They will upload. Blitz/Move runs in batches. It grabs what's ready, moves it, and uploads it. Once it's down uploading, it sleeps for 30s and does it again. Nothing will "move" when other uploads are active, but they will when the next batch is ran.

You also might have a duplicate directory on g/tdrive. This will cause all sorts of problems as sonarr/radarr/lidarr will see the empty dupe folder and keep redownloading the same thing over and over. You will need to check the blitz or the move logs for dupe directory warnings. If any appear, you have to manually fix it yourself on the google drive website by finding the duplicate and deleting it.

Plex scanning issues?

Your plex library is likely pointing to /unionfs/category and not /mnt/unionfs/category You need to change your library location to /mnt/unionfs/category, this will cause a recan but it shouldn't be too bad (not as slow as in prior versions!). This is because sonarr/radarr/lidarr is telling plex to look for your files in /mnt/unionfs/category but plex is like "that isn't where my library is" and does nothing.

My mounts crash when scanning!

The #1 cause of this is your system ran out of ram. We require 8gb of ram or more. If you have less than 8gb, you use PG at your own peril! Running your OS, and all the mini docker OS's takes ram, plus if you use encryption you need double the ram than if you didn't. We optimized rclone configuration for the majority of our users. If you have less than 8gb of ram, you can manually edit the rclone configurations for each mount either by forking pgclone or by running sudo ntdrive, sudo ngdrive, sudo npgunion, sudo ntcrpt, sudo ngrypt. Lower the --buffer-size parameter, do not touch anything else! We will be making this configurable in the near future.

My mounts crash when scanning still!

Check the google developer console, Google Drive API page. You most likely are getting API errors because you are hitting the limits. Google has several different types of API limits, such as per second, per minute limits. It's NOT recommended to run more than 1 Plex instance, nor is it recommended to run Plex + Emby and/or Jellyfin. You will easily hit API bans if you do this.

Can't deploy mounts, nothing in /mnt/unionfs?

Please read further as this can be many things.

Deploy the mounts again and copy the output from the deployment, make a pastebin and share it with us. Please include your plexguide version, your plexguide edition (Move or blitz), and the last time you deployed the mounts. Check the following:

du -h /mnt/move
ls -la /mnt/unionfs
ls -la /mnt/gdrive
ls -la /mnt/gcrypt (if using move encryption)
ls -la /mnt/tdrive (if using blitz)
ls -la /mnt/tcrpt (if using blitz encryption)

Below are custom commands that display the status of a service

sgcrypt (if using move encryption)
stdrive (if using blitz)
stcrypt (if using blitz encryption)```

mergerfs --version

Nothing in /mnt/unionfs or /mnt/gdrive?

Check your Move/Blitz configuration. Make sure you enable the google drive api in the google admin settings. If using blitz, make sure you set the correct permissions on the service accounts, they should be contributors, not content-managers!

Files not uploading?

Check your Move/Blitz configuration. Make sure you enable the google drive api in the google admin settings. If using blitz, make sure you set the correct permissions on the service accounts, they should be contributors, not content-managers!

Check your downloaders (nzbget,sabnzbd,rutorrent,etc), you can safely reinstall them to enforce the correct paths (please don't change these). Check your category folder paths in nzbget/sabnzbd, they should be blank!

Check your sonarr/radarr configuration, make sure your library is /mnt/unionfs/tv or /mnt/unionfs/movies. Make sure your remote mappings are correct on the download clients screen (see radarr/sonarr wiki).

If using blitz, run blitz in the cli and check it's log. Duplicate directory warnings need to be addressed. If you see those, go to gdrive website and delete the duplicate empty one.

Sonarr/Radarr is moving my downloads to /movies or /tv and not /mnt/unionfs/tv or /mnt/unionfs/movies

You either misconfigured the Remote Download Mappings or you failed to add them. Please consult sonarr/radarr wikis and make sure you did everything.

Plex sees the newly downloaded files, then they disappear!

It sounds like you didn't setup sonarr/radarr to connect to plex so sonarr/radarr can tell plex to rescan when downloads are completed/moved/renamed. Make sure all 3 options are set.

Rclone not operational status on

Are you running two servers? Yes: do both servers Rclone services use the same API keys (Client ID/Secret ID)? Yes: 1 API KEY per Rclone instance! Change the API keys!

I get some other error HELP ME!

If you're having an issue with an app, redeploy it first. Make sure you scroll up and copy the entire output from the deployment and put in on pastebin and share it with us. We need this to help. Also don't forget to tell us if you're using move or blitz, what version of PG you're on and when's the last time you deployed mounts/apps.


  1. Introduction
  2. PG YouTube Channel
  3. Recommended Pre-Reading

Starter Info

  1. Server - Storage Planning
  2. Usenet or BitTorrent
  3. G-Suite Signup
  4. Recommended NewsHosts
  5. PG Editions
  6. PGBlitz Repos
  7. Common Issues

Deploy & Config

  1. SSH Server Access
  2. Create a SUDO User
  3. Install PlexGuide
  4. WatchTower
  5. Download Path

RClone Basics [Expand]
  1. Google OAuth Keys
  2. GDrive
  3. TDrive
  4. RClone Manual Deploy

Data Transport
  1. PG Clone
    1. PG Move
    2. PG Blitz
    3. 2nd HD Option

Key Components

  1. Traefik
  2. Port Guard
  3. PG Shield
  4. PG Press

PG Apps

  1. Official Apps
  2. Community Apps
  3. Custom Containers
  4. Accessing PG Apps
  5. App Port Scheme
  6. Plex to AutoScan
  7. Remote Path Mappings
Core Apps
  1. Emby
  2. Jackett
  3. Jellyfin
  4. LazyLibrarian
  5. Lidarr
  6. Netdata
  7. NZBGet
  8. Ombi
  9. Plex
  10. Portainer
  11. qBittorrent
  12. Radarr
  13. RuTorrent
  15. Sonarr
  16. Tautulli
Community Apps [Expand]
  1. AirSonic
  2. AllTube
  3. Beets
  4. Bitwarden
  5. BookSonic
  6. CaAdvisor
  7. Cloud Commander
  8. DDClient
  9. Deezloaderremix
  10. Deluge
  11. DelugeVPN
  12. Duplicati
  13. EmbyStats
  14. Gazee
  15. Handbrake
  16. Headphones
  17. Heimdall
  18. HTPCManager
  19. JDownloader2
  20. jd2-openvpn
  21. Kitana
  22. Logarr
  23. MariaDB
  24. McMyadmin
  25. MEDUSA
  26. Mellow
  27. Monitorr
  28. Muximux
  29. Mylar
  30. NextCloud
  31. NowShowing
  32. NZBThrottle
  33. Organizr
  34. pyLoad
  35. Radarr4k
  36. Resilio
  37. rflood-openvpn
  38. ShareSite
  39. Shoko Anime Server
  40. SpeedTest
  41. SyncLounge
  42. Syncthing
  43. The Lounge
  44. Transmission
  45. Trakt.or
  46. Ubooquity
  47. MakeMKV

Cloud Instances

  1. Google Cloud - GCE
    1. Automated setup
    2. Multiple NVMe Drives in raid0
  2. Hetzner Cloud

Tools & Services


UseFul Reading

  1. Scripting Area
    1. Auto Upload for Sonarr and Lidarr
    2. Auto Delete Log
    3. Plex Plugin DB Backup
    4. Plex fast BACKUP


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