Parse crash reporting doesn't work #191

Ishimilated · 2015-10-14T19:23:46Z

I use Parse 1.10.3 and ParseCrashReporting 1.10.3 and no crash gets displayed in the dashboard (testing on android devices 5.0.2 and 4.4.4). I get a NullPointerException right after it starts sending the report to Parse. I don't know it that's relevant, though.

This is my stacktrace:

10-14 21:03:50.811 31417-31417/com.my.app E/CrashReporting: ParseCrashReporting caught a RuntimeException exception for com.my.app. Building report.
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting: Handling exception for crash
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting: java.lang.RuntimeException: Unable to start activity ComponentInfo{com.my.app/com.my.app.MainActivity}: java.lang.RuntimeException: Test
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2790)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2855)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.access$900(ActivityThread.java:181)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1474)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.os.Handler.dispatchMessage(Handler.java:102)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.os.Looper.loop(Looper.java:145)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.main(ActivityThread.java:6117)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at java.lang.reflect.Method.invoke(Native Method)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at java.lang.reflect.Method.invoke(Method.java:372)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1399)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1194)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:  Caused by: java.lang.RuntimeException: Test
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at com.my.app.MainActivity.onCreate(MainActivity.java:194)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.Activity.performCreate(Activity.java:6374)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1119)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2743)
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2855) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.access$900(ActivityThread.java:181) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1474) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.os.Handler.dispatchMessage(Handler.java:102) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.os.Looper.loop(Looper.java:145) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at android.app.ActivityThread.main(ActivityThread.java:6117) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at java.lang.reflect.Method.invoke(Native Method) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at java.lang.reflect.Method.invoke(Method.java:372) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1399) 
10-14 21:03:50.816 31417-31417/com.my.app E/CrashReporting:     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1194) 
10-14 21:03:50.816 31417-31417/com.my.app D/CrashReporting: Generating report file for crash
10-14 21:03:50.901 31417-31417/com.my.app D/CrashReporting: Retrieving logcat output...
10-14 21:03:50.971 31417-31417/com.my.app D/CrashReporting: Retrieving logcat output...
10-14 21:03:51.021 31417-31417/com.my.app D/CrashReporting: Retrieving logcat output...
10-14 21:03:51.261 2763-2942/? W/ActivityManager: Activity pause timeout for ActivityRecord{2e9ccc00 u0 com.my.app/.MainActivity t1543}
10-14 21:03:51.491 31417-31417/com.my.app W/Settings: Setting font_size has moved from android.provider.Settings.System to android.provider.Settings.Global, returning read-only value.
10-14 21:03:52.086 31417-31417/com.my.app W/Settings: Setting wifi_saved_state has moved from android.provider.Settings.Secure to android.provider.Settings.Global.
10-14 21:03:52.101 31417-31417/com.my.app V/CrashReporting: About to start ReportSenderWorker from #handleException
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: #checkAndSendReports - start
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: Looking for error files in /data/data/com.my.app/files/com.parse/cr/reports
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: Loading file 1444849430821-RuntimeException-1.stacktrace
10-14 21:03:52.136 31417-31478/com.my.app I/CrashReporting: Sending file 1444849430821-RuntimeException-1.stacktrace
10-14 21:03:52.136 31417-31478/com.my.app D/CrashReporting: Sending crash report to Parse...
10-14 21:03:52.146 31417-31478/com.my.app D/CrashReporting: #checkAndSendReports - finish
10-14 21:03:52.171 31417-31479/com.my.app I/System.out: (HTTPLog)-Static: (This is just Trace Log)java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.Class java.lang.Object.getClass()' on a null object reference
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.SBServiceAPI.getService(SBServiceAPI.java:641)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpEngine.<init>(HttpEngine.java:211)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.newHttpEngine(HttpURLConnectionImpl.java:332)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.initHttpEngine(HttpURLConnectionImpl.java:283)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.connect(HttpURLConnectionImpl.java:107)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.getOutputStream(HttpURLConnectionImpl.java:221)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.DelegatingHttpsURLConnection.getOutputStream(DelegatingHttpsURLConnection.java:218)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:25)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.parse.ParseURLConnectionHttpClient.executeInternal(ParseURLConnectionHttpClient.java:51)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.parse.ParseHttpClient$ParseNetworkInterceptorChain.proceed(ParseHttpClient.java:158)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.parse.ParsePlugins$1.intercept(ParsePlugins.java:115)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.parse.ParseHttpClient$ParseNetworkInterceptorChain.proceed(ParseHttpClient.java:147)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.parse.ParseHttpClient.execute(ParseHttpClient.java:122)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.parse.ParseRequest$3.then(ParseRequest.java:150)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at com.parse.ParseRequest$3.then(ParseRequest.java:147)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.Task$15.run(Task.java:825)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.BoltsExecutors$ImmediateExecutor.execute(BoltsExecutors.java:105)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.Task.completeAfterTask(Task.java:816)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.Task.continueWithTask(Task.java:628)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.Task.continueWithTask(Task.java:639)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.Task$13.then(Task.java:731)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.Task$13.then(Task.java:719)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at bolts.Task$15.run(Task.java:825)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
10-14 21:03:52.171 31417-31479/com.my.app I/System.out:     at java.lang.Thread.run(Thread.java:818)
10-14 21:03:52.176 31417-31479/com.my.app I/System.out: (HTTPLog)-Static: isSBSettingEnabled false
10-14 21:03:52.176 31417-31479/com.my.app I/System.out: (HTTPLog)-Static: isShipBuild true
10-14 21:03:52.176 31417-31479/com.my.app I/System.out: (HTTPLog)-Thread-40027-363996589: SmartBonding Enabling is false, SHIP_BUILD is true, log to file is false, DBG is false
10-14 21:03:52.176 31417-31479/com.my.app I/System.out: (HTTPLog)-Static: isSBSettingEnabled false
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime: FATAL EXCEPTION: main
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime: Process: com.my.app, PID: 31417
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime: java.lang.RuntimeException: Unable to start activity ComponentInfo{com.my.app/com.my.app.MainActivity}: java.lang.RuntimeException: Test
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2790)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2855)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.access$900(ActivityThread.java:181)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1474)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.os.Handler.dispatchMessage(Handler.java:102)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.os.Looper.loop(Looper.java:145)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.main(ActivityThread.java:6117)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at java.lang.reflect.Method.invoke(Native Method)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at java.lang.reflect.Method.invoke(Method.java:372)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1399)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1194)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:  Caused by: java.lang.RuntimeException: Test
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at com.my.app.MainActivity.onCreate(MainActivity.java:194)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.Activity.performCreate(Activity.java:6374)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1119)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2743)
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2855) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.access$900(ActivityThread.java:181) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1474) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.os.Handler.dispatchMessage(Handler.java:102) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.os.Looper.loop(Looper.java:145) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at android.app.ActivityThread.main(ActivityThread.java:6117) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at java.lang.reflect.Method.invoke(Native Method) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at java.lang.reflect.Method.invoke(Method.java:372) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1399) 
10-14 21:03:52.201 31417-31417/com.my.app E/AndroidRuntime:     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1194) 
10-14 21:03:52.201 2763-3698/? V/ApplicationPolicy: isApplicationStateBlocked userId 0 pkgname com.my.app
10-14 21:03:52.206 2763-3698/? W/ActivityManager:   Force finishing activity com.my.app/.MainActivity
10-14 21:03:52.206 2763-3698/? V/ApplicationPolicy: isApplicationStateBlocked userId 0 pkgname com.my.app
10-14 21:03:52.211 31417-31479/com.my.app I/System.out: KnoxVpnUidStorageknoxVpnSupported API value returned is false
10-14 21:03:52.221 31417-31417/com.my.app I/Process: Sending signal. PID: 31417 SIG: 9
10-14 21:03:52.246 2763-2807/? I/ActivityManager: Process com.my.app (pid 31417)(adj 11) has died(49,428)
10-14 21:04:21.996 2763-2804/? W/ActivityManager: NORMAL SET : srcAppInfo.processName = com.android.systemui, destAppInfo.processName = com.my.app
10-14 21:04:22.021 2763-2804/? I/ActivityManager: Start proc com.my.app for broadcast com.my.app/com.parse.ParseBroadcastReceiver: pid=31758 uid=10261 gids={50261, 9997, 3003, 1028, 1015} abi=armeabi-v7a
10-14 21:04:22.106 31758-31758/com.my.app D/ActivityThread: Added TimaKeyStore provider
10-14 21:04:22.386 31758-31799/com.my.app I/System.out: (HTTPLog)-Static: (This is just Trace Log)java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.Class java.lang.Object.getClass()' on a null object reference
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.SBServiceAPI.getService(SBServiceAPI.java:641)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpEngine.<init>(HttpEngine.java:211)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.newHttpEngine(HttpURLConnectionImpl.java:332)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.initHttpEngine(HttpURLConnectionImpl.java:283)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.connect(HttpURLConnectionImpl.java:107)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpURLConnectionImpl.getOutputStream(HttpURLConnectionImpl.java:221)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.DelegatingHttpsURLConnection.getOutputStream(DelegatingHttpsURLConnection.java:218)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.android.okhttp.internal.http.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:25)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.parse.ParseURLConnectionHttpClient.executeInternal(ParseURLConnectionHttpClient.java:51)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.parse.ParseHttpClient$ParseNetworkInterceptorChain.proceed(ParseHttpClient.java:158)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.parse.ParsePlugins$1.intercept(ParsePlugins.java:115)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.parse.ParseHttpClient$ParseNetworkInterceptorChain.proceed(ParseHttpClient.java:147)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.parse.ParseHttpClient.execute(ParseHttpClient.java:122)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.parse.ParseRequest$3.then(ParseRequest.java:150)
10-14 21:04:22.386 31758-31799/com.my.app I/System.out:     at com.parse.ParseRequest$3.then(ParseRequest.java:147)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.Task$15.run(Task.java:825)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.BoltsExecutors$ImmediateExecutor.execute(BoltsExecutors.java:105)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.Task.completeAfterTask(Task.java:816)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.Task.continueWithTask(Task.java:628)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.Task.continueWithTask(Task.java:639)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.Task$13.then(Task.java:731)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.Task$13.then(Task.java:719)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at bolts.Task$15.run(Task.java:825)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out:     at java.lang.Thread.run(Thread.java:818)
10-14 21:04:22.391 31758-31799/com.my.app I/System.out: (HTTPLog)-Static: isSBSettingEnabled false
10-14 21:04:22.391 31758-31799/com.my.app I/System.out: (HTTPLog)-Static: isShipBuild true
10-14 21:04:22.391 31758-31799/com.my.app I/System.out: (HTTPLog)-Thread-40034-283479452: SmartBonding Enabling is false, SHIP_BUILD is true, log to file is false, DBG is false
10-14 21:04:22.396 31758-31799/com.my.app I/System.out: (HTTPLog)-Static: isSBSettingEnabled false
10-14 21:04:22.406 31758-31758/com.my.app D/CrashReporting: Crash reporting is enabled for com.my.app, initializing...
10-14 21:04:22.416 31758-31758/com.my.app D/CrashReporting: Looking for error files in /data/data/com.my.app/files/com.parse/cr/reports
10-14 21:04:22.416 31758-31758/com.my.app D/CrashReporting: Looking for error files in /data/data/com.my.app/files/com.parse/cr/minidumps
10-14 21:04:22.426 31758-31799/com.my.app I/System.out: KnoxVpnUidStorageknoxVpnSupported API value returned is false

The text was updated successfully, but these errors were encountered:

wkoszek · 2015-10-15T08:52:40Z

@Ishimilated Same here for iOS (ping @nlutsenko) and Android.

Just did integration for both Android with Parse-1.10.3 and iOS with parse-library-1.9.0 and parse-library-1.8.0.

Enabled logging:

    [Parse setLogLevel:PFLogLevelDebug];

and I'm getting:

Oct 15 01:45:22 wkoszek-macbook Sensorama[45065]: [Info][Crash Reporting]: Did Send Crash Report for Date: 2015-10-15 08:45:12 +0000
Oct 15 01:45:22 wkoszek-macbook Sensorama[45065]: [Info][Crash Reporting]: Processed All Pending Crash Reports

But nothing on a Dashboard. The "Core" service worked OK, so did Analytics (but very slow).

CrashReporting isn't working for me.

grantland · 2015-10-16T00:14:33Z

Judging by the logcat statements here:

10-14 21:03:50.816 31417-31417/com.my.app D/CrashReporting: Generating report file for crash
10-14 21:03:50.901 31417-31417/com.my.app D/CrashReporting: Retrieving logcat output...
10-14 21:03:50.971 31417-31417/com.my.app D/CrashReporting: Retrieving logcat output...
10-14 21:03:51.021 31417-31417/com.my.app D/CrashReporting: Retrieving logcat output...
10-14 21:03:51.261 2763-2942/? W/ActivityManager: Activity pause timeout for ActivityRecord{2e9ccc00 u0 com.my.app/.MainActivity t1543}
10-14 21:03:51.491 31417-31417/com.my.app W/Settings: Setting font_size has moved from android.provider.Settings.System to android.provider.Settings.Global, returning read-only value.
10-14 21:03:52.086 31417-31417/com.my.app W/Settings: Setting wifi_saved_state has moved from android.provider.Settings.Secure to android.provider.Settings.Global.
10-14 21:03:52.101 31417-31417/com.my.app V/CrashReporting: About to start ReportSenderWorker from #handleException
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: #checkAndSendReports - start
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: Looking for error files in /data/data/com.my.app/files/com.parse/cr/reports
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: Loading file 1444849430821-RuntimeException-1.stacktrace
10-14 21:03:52.136 31417-31478/com.my.app I/CrashReporting: Sending file 1444849430821-RuntimeException-1.stacktrace
10-14 21:03:52.136 31417-31478/com.my.app D/CrashReporting: Sending crash report to Parse...
10-14 21:03:52.146 31417-31478/com.my.app D/CrashReporting: #checkAndSendReports - finish

and @wkoszek's report, it seems like this is a backend issue.

To verify, could you both follow instructions here enable networking logging (iOS instructions here) and verify that the Crash Reporting requests succeed or fail?

wkoszek · 2015-10-16T16:20:56Z

Grantland,

You can't reproduce the issue? Clearly something is wrong, since many
people report slowness of Parse webpage, Analytics and Crash reporting
not working.

W.

On 10/15/15 5:14 PM, Grantland Chew wrote:

Judging by the logcat statements here:

|10-14 21:03:50.816 31417-31417/com.my.app D/CrashReporting: Generating
report file for crash 10-14 21:03:50.901 31417-31417/com.my.app
D/CrashReporting: Retrieving logcat output... 10-14 21:03:50.971
31417-31417/com.my.app D/CrashReporting: Retrieving logcat output...
10-14 21:03:51.021 31417-31417/com.my.app D/CrashReporting: Retrieving
logcat output... 10-14 21:03:51.261 2763-2942/? W/ActivityManager:
Activity pause timeout for ActivityRecord{2e9ccc00 u0
com.my.app/.MainActivity t1543} 10-14 21:03:51.491
31417-31417/com.my.app W/Settings: Setting font_size has moved from
android.provider.Settings.System to android.provider.Settings.Global,
returning read-only value. 10-14 21:03:52.086 31417-31417/com.my.app
W/Settings: Setting wifi_saved_state has moved from
android.provider.Settings.Secure to android.provider.Settings.Global.
10-14 21:03:52.101 31417-31417/com.my.app V/CrashReporting: About to
start ReportSenderWorker from #handleException 10-14 21:03:52.106
31417-31478/com.my.app D/CrashReporting: #checkAndSendReports - start
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: Looking
for error files in /data/data/com.my.app/files/com.parse/cr/reports
10-14 21:03:52.106 31417-31478/com.my.app D/CrashReporting: Loading
file 1444849430821-RuntimeException-1.stacktrace 10-14 21:03:52.136
31417-31478/com.my.app I/CrashReporting: Sending file
1444849430821-RuntimeException-1.stacktrace 10-14 21:03:52.136
31417-31478/com.my.app D/CrashReporting: Sending crash report to
Parse... 10-14 21:03:52.146 31417-31478/com.my.app D/CrashReporting:
#checkAndSendReports - finish |

and @wkoszek https://github.com/wkoszek's report, it seems like this
is a backend issue.

To verify, could you both follow instructions here
https://github.com/ParsePlatform/ParseInterceptors-Android/wiki/ParseLogInterceptor
enable networking logging (iOS instructions here
https://github.com/ParsePlatform/Parse-SDK-iOS-OSX/wiki/Network-Debug-Tool)
and verify that the Crash Reporting requests succeed?

—
Reply to this email directly or view it on GitHub
#191 (comment).

vedhavyas · 2015-10-16T17:37:57Z

even i have the same issue. it used to work but not anymore. crashes are not showed on dashboard

parse-github-bot · 2015-10-16T18:44:35Z

Thank you for your feedback. We prioritize issues that have clear and concise repro steps. Please see our Bug Reporting Guidelines about what information should be added to this issue.

Please try the latest SDK. Our release notes have details about what issues were fixed in each release.

In addition, you might find the following resources helpful:

Documentation: https://www.parse.com/docs
Google Groups: https://groups.google.com/forum/#!forum/parse-developers
Stack Overflow: http://stackoverflow.com/tags/parse.com

grantland · 2015-10-16T18:45:28Z

In order to properly triage this, we need to determine if this is actually a bug in the SDK or backend which requires the information in my previous post:

To verify, could you both follow instructions here enable networking logging (iOS instructions here) and verify that the Crash Reporting requests succeed or fail?

wkoszek · 2015-10-16T23:52:16Z

@grantland Can you confirm you can or can't reproduce it?

Ishimilated · 2015-10-19T16:53:23Z

@grantland Thank you for your response. I followed the instructions and enabled network logging. I get an OK response every time the app crashes, so I think it gets sent to Parse. My crash dashboard is still empty though.

The log interceptor shows this (I just replaced the sent data with ... for privacy):

I/ParseLogInterceptor(32468): Type : Request
I/ParseLogInterceptor(32468): Request-Id : 0
I/ParseLogInterceptor(32468): Url : https://api.parse.com/1/events/_CrashReport
I/ParseLogInterceptor(32468): Method : POST
I/ParseLogInterceptor(32468): Headers : ...
I/ParseLogInterceptor(32468): Body : {
I/ParseLogInterceptor(32468):     "acraDump": { ...
I/ParseLogInterceptor(32468):     },
I/ParseLogInterceptor(32468):     "at": {
I/ParseLogInterceptor(32468):         "__type": "Date",
I/ParseLogInterceptor(32468):         "iso": "2015-10-19T13:03:38.023Z"
I/ParseLogInterceptor(32468):     }
I/ParseLogInterceptor(32468): }
I/ParseLogInterceptor(32468): --------------
I/ParseLogInterceptor(32468): Type : Response
I/ParseLogInterceptor(32468): Request-Id : 0
I/ParseLogInterceptor(32468): Status-Code : 200
I/ParseLogInterceptor(32468): Reason-Phrase : OK
I/ParseLogInterceptor(32468): Headers : {X-Runtime=0.114807, Content-Length=3, Access-Control-Allow-Methods=*, Connection=keep-alive, X-Android-Response-Source=NETWORK 200, Server=nginx/1.6.0, X-Android-Selected-Transport=http/
1.1, Date=Mon, 19 Oct 2015 13:03:39 GMT, Access-Control-Allow-Origin=*, X-Android-Received-Millis=1445259818792, X-Parse-Platform=G1, Content-Type=application/json; charset=utf-8, X-Android-Sent-Millis=1445259818438}
I/ParseLogInterceptor(32468): Body : {}
I/ParseLogInterceptor(32468): --------------

grantland · 2015-10-19T18:14:56Z

@Ishimilated thanks for the information. This seems to be a backend issue, which we won't process through the SDK repository, so I'll be closing this.

It actually looks like there's already a backend issue opened for a similar issue here: https://developers.facebook.com/bugs/821450024639735/

If this is not relevant, please open a backend issue by going to http://parse.com/help

grantland added the needs more info label Oct 16, 2015

grantland closed this as completed Oct 19, 2015

mtrezza added needs investigation and removed needs more info labels Oct 7, 2021

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Parse crash reporting doesn't work #191

Parse crash reporting doesn't work #191

Ishimilated commented Oct 14, 2015

wkoszek commented Oct 15, 2015

grantland commented Oct 16, 2015

wkoszek commented Oct 16, 2015

vedhavyas commented Oct 16, 2015

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Ishimilated commented Oct 19, 2015

grantland commented Oct 19, 2015

Parse crash reporting doesn't work #191

Parse crash reporting doesn't work #191

Comments

Ishimilated commented Oct 14, 2015

wkoszek commented Oct 15, 2015

grantland commented Oct 16, 2015

wkoszek commented Oct 16, 2015

vedhavyas commented Oct 16, 2015

parse-github-bot commented Oct 16, 2015

grantland commented Oct 16, 2015

wkoszek commented Oct 16, 2015

Ishimilated commented Oct 19, 2015

grantland commented Oct 19, 2015