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Interview and Interview Analysis
This page shows all the interview questions, interview transcripts and analysis documents for the corresponding participant's answer.
A: Sometimes.
Q2. If there is an accident in an elderly person's home nearby, would you like to go to the elderly person's home to help?
A: I would like to, but I have no medical training, and I may be caught off guard in the absence of corresponding operational skills for emergencies such as sudden illnesses, and I may even worry that I may be of help.
Q3. If there was an organization dedicated to helping elderly people who live alone in accidents, would you choose to volunteer for the organization? why？
A: Of course. The elderly living alone are a group that needs specific care and I am very glad to contribute.
A: I think so. For the elderly, they may be suffering from a range of diseases, and the implementation of improper operations may cause fatal injuries. Thus, it is necessary for the volunteer to receive professional training in advance.
A: Provide assistance to the elderly in case of accidents, such as falls, sprains, fainting and other emergencies. Ensure that the elderly do not suffer from secondary injuries with professional knowledge.
A: First of all, I have elderly people in my family, so learning these skills can play a preventive role, so that I will not be overwhelmed in case of an accident. Secondly, becoming a volunteer can sharpen my mind and ensure that I will not panic when facing other difficulties.
A: Definitely not, the help provided by volunteers is immeasurable, and helping others should be a pure thing without any profit factor.
A: Not much attention.
Q2. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. If there is an accident in an elderly person's home nearby, would you like to go to the elderly person's home to help?
A: Yes, I would definitely give a hand if it happened around me. I'm sure everyone would not turn a blind eye in this situation.
Q3. If there was an organization dedicated to helping elderly people who live alone in accidents, would you choose to volunteer for the organization? why？
A: Maybe, I think people who are happy to participate in pro bono activities are in the minority. Most people have a tendency to do so, but few actually participate. I don't think there's much of a drive for it.
A: It is necessary, for example, in case of cardiac arrest, it is difficult to save lives in time without the golden three minutes of resuscitation. This critical moment to call the emergency phone will not help, so you can be trained for the first aid methods applicable in emergency situations, and other cases go to the hospital or emergency centre to deal with.
A: Anything from accompanying the elderly, helping them with inconveniences, to emergency measures in case of an emergency.
A: I think seeing a smile from the recipient and getting a thank you from them are warm rewards that make doing these things worthwhile.
A: It can be part of our social service rewards, not only in terms of personal upliftment but also in terms of material advancement.
A: No attention.
Q2. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. If there is an accident in an elderly person's home nearby, would you like to go to the elderly person's home to help?
A: I would like to because I would love to help others with my own capabilities.
Q3. If there was an organization dedicated to helping elderly people who live alone in accidents, would you choose to volunteer for the organization? why？
A: With pleasure, the elderly are already a vulnerable group, plus living alone, it is inevitable that unexpected situations will occur, so it is necessary for society to give a little more attention to this group.
A: I think it is necessary. If I do not save a person's life because of my resuscitation measures, I may blame myself so much that I'm not sure my heart is strong enough to face the end of life, but I'm willing to participate in this because of fear of life presupposes solid professional training and mental fitness.
A: For example, help dressing wounds. And they need to know how to handle emergencies such as fainting, convulsions and vomiting caused by high blood pressure.
A: Public welfare is a meaningful thing, and public welfare is also a kind of cultivation and wisdom, a way to make oneself grow.
A: I would suggest that they donate the money to our charity, for the continuation of the charity.
A: I usually don't watch the news.
Q2. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. If there is an accident in an elderly person's home nearby, would you like to go to the elderly person's home to help?
A: I think this depends on the situation. If it's within my ability, like a fall, etc., I'll pick them up immediately. But if it involves a situation that requires professional knowledge to solve, I would choose to call a rescuer, after all, unprofessional handling may bring secondary harm to the elderly.
Q3. If there was an organization dedicated to helping elderly people who live alone in accidents, would you choose to volunteer for the organization? why？
A: I am very pleased because it is a very meaningful thing, not only can I learn a lot of rescue knowledge, but also can use my power to help others.
A: Yes I think it is necessary because the elderly are different from the young. A little carelessness in the rescue process may cause them secondary injuries.
A: The purpose of the training is to make them master the professional knowledge so that they can respond calmly even when they encounter unexpected situations when giving rescue.
A: I think it will give me a good reputation. Also, I believe that if you help others, when you are in trouble one day, others will help you too.
A: I don't think I will, because I willingly rescued them, and if it is linked to profit will make things spoiled.
A: Yes, I often watch related news with my grandparents.
Q2. If there is an accident in an elderly person's home nearby, would you like to go to the elderly person's home to help?
A: Yes I think I would, no one wants an accident to happen to their relative.
Q3. If there was an organization dedicated to helping elderly people who live alone in accidents, would you choose to volunteer for the organization? why？
A: I will because I love my grandparents very much and I don't want to be unable to do anything when they are in danger.
A: Yes it is necessary, the elderly are more vulnerable than we think, and the wrong rescue will make them suffer more.
A: At the very least, it should be done to make the right judgment on the rescue work, not take the initiative, which can easily cause rescue accidents.
A: I think the biggest gain should be the knowledge of rescue, which will give me the ability and confidence to deal with similar things when I encounter them.
A: I think I would accept non-beneficial rewards, like hugs etc.
A: Not following.
Q2. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. If there is an accident in an elderly person's home nearby, would you like to go to the elderly person's home to help?
A: Probably by instinct, I will go to help them, because it is a living human life.
Q3. If there was an organization dedicated to helping elderly people who live alone in accidents, would you choose to volunteer for the organization? why？
A: I think it depends on my current workload. Only after I finish all my work do I have free time to participate in charity organizations.
A: Yes, I think it relates to a sense of responsibility. It is said that there are specialties in the field, and only when the professionals handle these things can give peace of mind to both sides of the rescue.
A: They should have excellent observation skills and judgment in rescue.
A: I think it will let me value my life more because life is short and precious. So I will value my time more now and spend it on meaningful things.
A: I don't think I will, because if I join the organization, then it's my job to give rescue work to them, and I don't think I need any reward.
A: Yes I follow similar news often.
Q2.If there is an accident in an elderly person's home nearby, would you like to go to the elderly person's home to help?
A: That's for sure, and I'm sure it's a person who wouldn't stand idly by in this situation.
Q3. If there was an organization dedicated to helping elderly people who live alone in accidents, would you choose to volunteer for the organization? why？
A: Of course, I'd love to, if I can do what I love with like-minded people I think it would be a pleasure.
A: Yes, I think it is basic. No one wants to do a bad thing with good intentions.
A: As a volunteer in rescue, you should first observe the patient's current condition and surroundings at the time of rescue. Then make your own judgment quickly, and then observe the patient's reaction after you take action and make the next judgment in time.
A: Because I'm passionate about doing this kind of thing, joining the organization also means I can gain a lot of like-minded friends. It helps a lot to broaden my social circle.
A: I'll accept if it's a compliment, I'll accept if it's money or valuables. Because the essence of what we do is to make the elderly feel the warmth of society, not to profit from it.
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This interview was set to get feedback from potential volunteers to gain some key opinions for the further setting of the prototype.
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According to the results and the analysis, most participants don't follow the news topic of aged care, but they are still happy to volunteer to help older people. Calling attention to aged assistance is urgent. However, since helping more senior people in an emergency is a complicated and possibly risky job as older people are sometimes more vulnerable, enough training should be offered prior to the volunteering job. When asked what skills should be taught and trained to those future volunteers, observation, calm, and basic medical knowledge are necessary because the first aid volunteer often has to deal with unexpected situations alone. Participants believe they will learn to rescue people, build up personal reputations, practice altruism, and make new friends by joining the volunteer group. None of the participants will receive monetary rewards for volunteering to help older people since they volunteer for public services instead of making money. However, non-monetary prizes and public donations would be welcomed.
a. Drink tea b. Play chess c. Tidy up the yard d. Clean the house e. Play with pets f. Listen to the radio/watch TV g. Doing sports h. Other
A: c, d, g. In addition, they like to chat with their friends.
A: No
A: They are less able to use electronic devices and they are less able to absorb and teach complex functions that they do not understand.
Q4. What do you think is the current assistance provided by society to the elderly living alone? Do you think the help is sufficient? What other kinds of support do you think the community can provide for the elderly?
A: Basic health care and community infrastructure are available for seniors to move around and socialize. Far from sufficient. I think there should be additional benefits for the elderly in terms of entertainment. For example, offering exclusive interest courses for seniors, similar to a university for seniors. In addition, the community should pay more attention to the physical and mental health of the elderly and conduct regular surveys on their physical and mental health.
A: I think they should be able to take care of themselves and should have their own way of life.
A: No
Q7. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. What do you think society should do to shorten the rescue time for this phenomenon?
A: I think the community should pay regular attention to the physical condition of the elderly living alone (the frequency of visitation is determined by the physical condition of the elderly). Furthermore, they can arrange volunteers to take care of them if they are willing to do so.
A: Yes, I will. First, I would get someone to take care of them specifically. In addition to that, I would put monitors in specific locations in the home.
A: I am willing to do so if these people are well behaved.
Q10. When your parents are in a crisis situation and the following people will take the same time to arrive to help your parents, who would you seek help from first? Why?
A. Relatives B. Neighbor C. Friend D. Strangers
A: A. Because I trust my relatives more in the options here. I think they would know my parents better and would be more efficient in administering help.
Q11. Suppose your parents are in a critical situation, friends and relatives can not reach in time to help them, will you choose to seek the help of nearby strangers or neighbours? Why?
A: I think I will because, in an emergency situation, time is of the essence. It is enough that whoever can reach out to my parents in this situation. However, I trust my neighbours more than strangers, I don't see them often but I've met them, strangers are hard to identify.
a. Drink tea b. Play chess c. Tidy up the yard d. Clean the house e. Play with pets f. Listen to the radio/watch TV g. Doing sports h. Other
A: a, f, g.
A: Yes.
A: Some electronic products have many bugs, which sometimes wastes a lot of time and affects my experience of electronic products.
Q4. What do you think is the current assistance provided by society to the elderly living alone? Do you think the help is sufficient? What other kinds of support do you think the community can provide for the elderly?
A: Society has a series of measures to help the elderly like we can take buses for free, but I think it is not enough. Different types of elderly need different degrees of care. I think the community can provide free food for the elderly who cannot make food themselves.
A: They need to solve their eating and entertainment problems, which directly affects their quality of life.
A: No
Q7. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. What do you think society should do to shorten the rescue time for this phenomenon?
A: Provide the elderly with portable and convenient equipment so that they can call for help in case of danger, and set up special institutions to deal with these calls for help.
A: No, I think it violates their privacy and makes them uncomfortable.
A: Yes, when others live in my parents' house, I am more worried about their safety, because there are many cases of nannies abusing the elderly.
Q10. When you are in a crisis situation and the following people will take the same time to arrive to help you, who would you seek help from first? Why?
A. Relatives B. Neighbor C. Friend D. Strangers
A: B. Because I have a good relationship with my neighbours, I feel more comfortable asking them for help when I'm in danger.
Q11. Suppose you are in a critical situation, friends and relatives can not reach you in time to help you, will you choose to seek the help of nearby strangers or neighbours? Why?
A: I will seek the help of my neighbours for the simple reason that we all know each other very well and they will certainly know my situation and how to save me better than strangers.
a. Drink tea b. Play chess c. Tidy up the yard d. Clean the house e. Play with pets f. Listen to the radio/watch TV g. Doing sports h. Other
A: h. In addition, they sometimes play electronic chess with others online.
A: Yes. They usually use mobile phones to contact or do something else.
A: Electronic products are too expensive, and in pursuit of a higher-end brand and a more comfortable experience, suppliers often charge unreasonable prices. They always say it wastes money.
Q4. What do you think is the current assistance provided by society to the elderly living alone? Do you think the help is sufficient? What other kinds of support do you think the community can provide for the elderly?
A: In some countries and regions, elderly people who live alone can get pensions and better benefits, but as they get older, they still need someone to take care of them, and intimate care should be arranged for those who cannot be independent.
A: The first thing is to have a healthy body, can do the daily diet, independent rest, no other diseases, but also maintain exercise, have the ability and space for independent activities.
A: No
Q7. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. What do you think society should do to shorten the rescue time for this phenomenon?
A: I think it is the best choice to arrange for a person to take care of the elderly living alone. If the elderly do not like to be disturbed, a one-button alarm device can be set up in the place where the elderly often move.
A: If the elderly have difficulty taking care of themselves, I would set up monitoring, but if the elderly do not like to be watched, I will set up an alarm device to avoid accidents.
A: Never mind. It depends on the preferences and choices of the elderly, their health and safety come first.
Q10. When you are in a crisis situation and the following people will take the same time to arrive to help you, who would you seek help from first? Why?
A. Relatives B. Neighbor C. Friend D. Strangers
A: A. Because I think when people are in danger, they will always put their hope in the people they trust the most.
Q11. Suppose you are in a critical situation, friends and relatives can not reach you in time to help you, will you choose to seek the help of nearby strangers or neighbours? Why?
A: I would choose a neighbour because it is difficult for me to distinguish the intentions of strangers coming to my house in that situation. I would be afraid that someone with intentions would come to my house and not only not give me help, but also take away my family's property.
a. Drink tea b. Play chess c. Tidy up the yard d. Clean the house e. Play with pets f. Listen to the radio/watch TV g. Doing sports h. Other
A: a, c.
A: No.
A: Dependence on electronic products will make the body weaker, cell phones are said to have radiation, electronic products and automation are developing faster and faster, but people's health is worse than one generation.
Q4. What do you think is the current assistance provided by society to the elderly living alone? Do you think the help is sufficient? What other kinds of support do you think the community can provide for the elderly?
A: Nowadays, the state pension has increased slightly, which can basically cover my daily life. I am still satisfied with the government assistance. If my health fails, I may go to a nursing home. I don't need so much additional assistance. However, for an old man living alone like me, the best assistance is someone to take care of him.
A: Most importantly, we can exercise more and have a healthy body.
A: No
Q7. Currently, there are still many elderly people living alone at home who fall down at home due to the lack of timely rescue leading to a series of sequelae or even death. What do you think society should do to shorten the rescue time for this phenomenon?
A: The community can arrange elderly people who cannot take care of themselves to nursing homes. For those elderly who can take care of themselves, a monitoring device can be installed because an accidental fall of the elderly person is a matter worthy of concern.
A: I would. I think a monitor is much more humane than arranging for a stranger to guard them all the time.
A: I would mind if it is a stranger for no one can ensure that the stranger's behaviour, the purpose will not affect the elderly. There are often nannies bullying the elderly or taking money from the elderly things happen, it is better to have acquaintance care.
Q10. When you are in a crisis situation and the following people will take the same time to arrive to help you, who would you seek help from first? Why?
A. Relatives B. Neighbor C. Friend D. Strangers
A: I would pick B, the neighbour. Because my neighbours are people who I know, and more importantly, I can find them at any time if I want.
Q11. Suppose you are in a critical situation, friends and relatives can not reach you in time to help you, will you choose to seek the help of nearby strangers or neighbours? Why?
A: Yes, I would accept help from nearby people since I would realise that this is probably the only chance that I can keep alive. A close friend or family member may not know more about medical aid than those helpful people. So, I would choose to seek help from them.
a. Drink tea b. Play chess c. Tidy up the yard d. Clean the house e. Play with pets f. Listen to the radio/watch TV g. Doing sports h. Other
A: a, e. My father also likes to play golf in his spare time.
A: Yes
A: With my guidance, my parents can use a projector to watch movies. But nowadays, electronic devices are developing so fast. I could only teach them to use some basic functions because I couldn't quite figure out the complicated ones.
Q4. What do you think is the current assistance provided by society to the elderly living alone? Do you think the help is sufficient? What other kinds of support do you think the community can provide for the elderly?
A: At present, special care for the elderly living alone is rarely seen in the community, which is clearly an important aspect of social construction that needs to be strengthened. The most important concern for the elderly living alone is their physical ability. Due to brain atrophy, many elderly people living alone have difficulty walking normally so that it is impossible for them to maintain a normal life. Therefore, I hope that this piece of social construction can be increased.
A: I think it's important to keep an optimistic mindset. Besides that, they should have a healthy diet and lifestyle routine. The next thing is to find their own hobbies to pass the time, it would be great if they can learn a few more skills in their age, such as playing golf.
A: Yes
Q7. What do you think about the efficiency of the current social assistance? What do you think can be done to shorten the assistance time?
A: The news is often full of unfortunate stories of elderly people living alone who die in accidents at home without timely help, and it is clear that we pay little attention to such a special group of people living alone. Without the help of social infrastructure, I think we can encourage the elderly living alone to live together in a community or consider living together under the same place so that they can take care of each other through their peers, thus reducing the number of cases where there is no one to help in case of an accident. If social help can be provided, regular physical check-up services can be provided to the elderly living alone as appropriate, or punching channels or call for help channels to focus on the life condition of the elderly living alone.
A: I will hire a nanny for them to take care of their food and living.
A: Never mind, if they can provide help to my parents, why not? But only if they do not cause secondary harm to my parents.
Q10. When you are in a crisis situation and the following people will take the same time to arrive to help you, who would you seek help from first? Why?
A. Relatives B. Neighbor C. Friend D. Strangers
A: I will seek help from my friends, and the reason is quite simple, I know them very much so I trust them.
Q11. Suppose you are in a critical situation, friends and relatives can not reach you in time to help you, will you choose to seek the help of nearby strangers or neighbours? Why?
A: Yes, I will. There is no big reason needed to explain that, as you have mentioned that my friends and relatives are not able to arrive very soon, so I have to seek help from nearby people.
a. Drink tea b. Play chess c. Tidy up the yard d. Clean the house e. Play with pets f. Listen to the radio/watch TV g. Doing sports h. Other
A: c, d, f. Do you know about the sister tea party? I often invite my bestie to my home to drink tea, eat snacks, and chat!
A: Yes, of course.
A: The words on my phone are so small that I have to wear my presbyopia glasses every time in order to read and respond to my besties' messages.
Q4. What do you think is the current assistance provided by society to the elderly living alone? Do you think the help is sufficient? What other kinds of support do you think the community can provide for the elderly?
A: For example, there are now many advanced nursing homes with professional staff to take care of elderly people living alone. But I think this is far from enough, I think the community should provide some special equipment for the elderly. For example, escalators should be installed in places with a high proportion of elderly people to facilitate they are going up and down the stairs.
A: I think the basic thing is to have the ability to live on their own. For example, when they are hungry, they can make food themselves, and when they are sick, they can go to the hospital and seek medical treatment in time. Another thing is to learn to organize their own lives. Although living alone sometimes makes them feel lonely, it also means that they can do anything they want to do.
A: Yes, I often pay attention to this aspect of the news, because I think it is related to me.
Q7. What do you think about the efficiency of the current social assistance? What do you think can be done to shorten the assistance time?
A: The first point is that society can arrange specific accommodation for elderly people living alone, where they can still live alone. Only the rescue facilities are better in this area. Or, society can install an alarm in the homes of elderly people who live alone, so that when they are in a bad situation, if they sound the alarm, rescue workers will come to their aid first.
A: I think I would. But I don't want to interfere too much with their lives. I will install a small monitor in the kitchen to watch if they eat on time every day.
A: I think it depends on the problem they meet. If it's a general problem, I think they can handle it on their own. If they are experiencing health problems, I hope there are professionals to help them.
Q10. When you are in a crisis situation and the following people will take the same time to arrive to help you, who would you seek help from first? Why?
A. Relatives B. Neighbor C. Friend D. Strangers
A: I will probably choose to seek help from my relatives. They’re pretty handy for me because they live not too far away and I often talk to them on the phone.
Q11. Suppose you are in a critical situation, friends and relatives can not reach in time to help you, will you choose to seek the help of nearby strangers or neighbours? Why?
A: I hope I will. It really depends on how critical the situation would be. If my life is endangered, I would probably say yes.
a. Drink tea b. Play chess c. Tidy up the yard d. Clean the house e. Play with pets f. Listen to the radio/watch TV g. Doing sports h. Other
A: d, g. Other than that, I like to read books, especially books that are about food. It's really a pleasure to investigate the food.
A: Yes, I often use my iPad to read e-books, it is really convenient.
A: I think electronics have brought me a lot of conveniences, they have largely enriched my solitary life, I can see the changes in the world without leaving my home, and I can use it to share the joys of life with others, but it does make me more of a nerd, for example, my kids are always calling to urge me to be outside.
Q4. What do you think is the current assistance provided by society to the elderly living alone? Do you think the help is sufficient? What other kinds of support do you think the community can provide for the elderly?
A: Since the past two years, some public service stations have been set up downstairs in the community sometimes, mainly to help old people to measure blood pressure and check their teeth. Last time, they also checked my arthritis and reminded me to eat less seafood and do regular exercise. I am seventy-two years old this year, and over the years, I feel very gratified and satisfied to see that the state is gradually paying more and more attention to the elderly, especially those who live alone like us. Secondly, there is certainly a lot of room for progress, because living alone is sometimes a forced-choice rather than just one's own. If possible, I think social services should be extended first to elderly people living alone with serious illnesses, so that they can at least spend their old age peacefully.
A: As an elderly person living alone, I think "living alone" gives me a lot of freedom and space to live, but it also takes a lot of courage to choose to live alone, for example, you have to accept the loneliness, and secondly, when you are sick and cannot move, you not only need to overcome the physical difficulties, you also require overcoming inner fears. In short, seniors who choose to live alone must have strong willpower.
A: Yes, I am often concerned about pensions for seniors.
Q7. What do you think about the efficiency of the current social assistance? What do you think can be done to shorten the assistance time?
A: There is no better than calling the emergency number in time, but the speed of the rescue truck should be combined with the local resource reserves, traffic conditions, etc., which is easily missed the best rescue time. So I think it is necessary to increase the number of rescue points and open a specific channel for rescue.
A: I don't think it's necessary to monitor, because monitoring can't guarantee that they are always concerned about their physical condition, so I'd like to give them some personal space.
A: Never mind, if one day they really meet with an accident, I hope someone can give them a hand in time because lives and health are priceless.
Q10. When you are in a crisis situation and the following people will take the same time to arrive to help you, who would you seek help from first? Why?
A. Relatives B. Neighbor C. Friend D. Strangers
A: I don’t really mind, but I would pick relatives if I have to choose one.
Q11. Suppose you are in a critical situation, friends and relatives can not reach you in time to help you, will you choose to seek the help of nearby strangers or neighbours? Why?
A: Yes, definitely I would receive help from nearby people. I always help others because I know I will need help someday.
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According to the entire interview program, a lot of opinions and ideas have been found and collected. Older people tend to live without too many interactions with people. Only a few seniors know how to use electronic devices, not to mention their habits, as they may not be interested in doing so.
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Only a few elderly people have realised the convenience of using electronic devices and having a family member who would be willing to teach them how to use them is better. If an older person is going to live alone, cooking and exercising skills should be acquired. Commonly, they may have to deal with loneliness. Most people are not interested in aged care news so there should be more promotions and explanations. Installing alarming systems for elderly people in case of an accident is a helpful solution but building up more emergency response teams is always important. Using facilities to monitor older people is quite controversial. Many participants agree to install it only when the disturbing can be minimised, while people holding contrasting opinions think a monitor can lead to privacy leaking concerns. Relatives are the most popular choice when asked who will be called first when something goes wrong, then friends and neighbours. A strange helper will be accepted only in an emergency situation with no relative or friend who can arrive in time.
Prototype Form & Technology Stack
- Part 1 Domain Research
- Part 2 Volunteer Motivation Survey
- Part 3 Survey on the willingness of the elderly
- Part 4 Existing solutions
- Addition reference
Interview and Interview Analysis
- Interview and Results for potential volunteers
- Analysis and Conclusion (for potential volunteers)
- Interview and Results for elderly
- Analysis and Conclusion (for elderly)
- Low Fidelity Prototype
- Low Fidelity Prototype Evaluation
- Low Fidelity Prototype Protocol
- Analysis
- Problems that found from the evaluation