[IMPROVE] Differ Voip calls from Incoming and Outgoing (#25643)

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Updated this column and its respective endpoints to support inbound/outfound call definitions
![image](https://user-images.githubusercontent.com/34130764/170512008-34202ed8-3ed4-4c28-baa5-25efc17543d5.png)


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## Issue(s)
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## Steps to test or reproduce
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Clickup: https://app.clickup.com/t/22bmc0f

Co-authored-by: Kevin Aleman <11577696+KevLehman@users.noreply.github.com>

apps/meteor/app/api/server/v1/voip/rooms.ts

@@ -1,8 +1,7 @@
-import { Match, check } from 'meteor/check';
 import { Random } from 'meteor/random';
-import type { ILivechatAgent } from '@rocket.chat/core-typings';
+import type { ILivechatAgent, IVoipRoom } from '@rocket.chat/core-typings';
+import { isVoipRoomProps, isVoipRoomsProps, isVoipRoomCloseProps } from '@rocket.chat/rest-typings/dist/v1/voip';
 import { VoipRoom, LivechatVisitors, Users } from '@rocket.chat/models';
-import { isVoipRoomCloseProps } from '@rocket.chat/rest-typings/dist/v1/voip';
 
 import { API } from '../../api';
 import { LivechatVoip } from '../../../../../server/sdk';
@@ -25,6 +24,7 @@ const validateDateParams = (property: string, date: DateParam = {}): DateParam =
 const parseAndValidate = (property: string, date?: string): DateParam => {
 	return validateDateParams(property, parseDateParams(date));
 };
+
 /**
  * @openapi
  *  /voip/server/api/v1/voip/room
@@ -81,23 +81,38 @@ const parseAndValidate = (property: string, date?: string): DateParam => {
  *                $ref: '#/components/schemas/ApiFailureV1'
  */
 
+const isRoomSearchProps = (props: any): props is { rid: string; token: string } => {
+	return 'rid' in props && 'token' in props;
+};
+
+const isRoomCreationProps = (props: any): props is { agentId: string; direction: IVoipRoom['direction'] } => {
+	return 'agentId' in props && 'direction' in props;
+};
+
 API.v1.addRoute(
 	'voip/room',
 	{
 		authRequired: true,
 		rateLimiterOptions: { numRequestsAllowed: 5, intervalTimeInMS: 60000 },
 		permissionsRequired: ['inbound-voip-calls'],
+		validateParams: isVoipRoomProps,
 	},
 	{
 		async get() {
-			const defaultCheckParams = {
-				token: String,
-				agentId: Match.Maybe(String),
-				rid: Match.Maybe(String),
-			};
-			check(this.queryParams, defaultCheckParams);
-
-			const { token, rid, agentId } = this.queryParams;
+			const { token } = this.queryParams;
+			let agentId: string | undefined = undefined;
+			let direction: IVoipRoom['direction'] = 'inbound';
+			let rid: string | undefined = undefined;
+
+			if (isRoomCreationProps(this.queryParams)) {
+				agentId = this.queryParams.agentId;
+				direction = this.queryParams.direction;
+			}
+
+			if (isRoomSearchProps(this.queryParams)) {
+				rid = this.queryParams.rid;
+			}
+
 			const guest = await LivechatVisitors.getVisitorByToken(token, {});
 			if (!guest) {
 				return API.v1.failure('invalid-token');
@@ -123,7 +138,11 @@ API.v1.addRoute(
 				const agent = { agentId: _id, username };
 				const rid = Random.id();
 
-				return API.v1.success(await LivechatVoip.getNewRoom(guest, agent, rid, { projection: API.v1.defaultFieldsToExclude }));
+				return API.v1.success(
+					await LivechatVoip.getNewRoom(guest, agent, rid, direction, {
+						projection: API.v1.defaultFieldsToExclude,
+					}),
+				);
 			}
 
 			const room = await VoipRoom.findOneByIdAndVisitorToken(rid, token, { projection: API.v1.defaultFieldsToExclude });
@@ -137,20 +156,15 @@ API.v1.addRoute(
 
 API.v1.addRoute(
 	'voip/rooms',
-	{ authRequired: true },
+	{ authRequired: true, validateParams: isVoipRoomsProps },
 	{
 		async get() {
 			const { offset, count } = this.getPaginationItems();
+
 			const { sort, fields } = this.parseJsonQuery();
-			const { agents, open, tags, queue, visitorId } = this.requestParams();
+			const { agents, open, tags, queue, visitorId, direction, roomName } = this.requestParams();
 			const { createdAt: createdAtParam, closedAt: closedAtParam } = this.requestParams();
 
-			check(agents, Match.Maybe([String]));
-			check(open, Match.Maybe(String));
-			check(tags, Match.Maybe([String]));
-			check(queue, Match.Maybe(String));
-			check(visitorId, Match.Maybe(String));
-
 			// Reusing same L room permissions for simplicity
 			const hasAdminAccess = hasPermission(this.userId, 'view-livechat-rooms');
 			const hasAgentAccess = hasPermission(this.userId, 'view-l-room') && agents?.includes(this.userId) && agents?.length === 1;
@@ -170,6 +184,8 @@ API.v1.addRoute(
 					visitorId,
 					createdAt,
 					closedAt,
+					direction,
+					roomName,
 					options: { sort, offset, count, fields },
 				}),
 			);

apps/meteor/client/providers/CallProvider/CallProvider.tsx

@@ -338,7 +338,7 @@ export const CallProvider: FC = ({ children }) => {
 							name: caller.callerName || caller.callerId,
 						},
 					});
-					const voipRoom = visitor && (await voipEndpoint({ token: visitor.token, agentId: user._id }));
+					const voipRoom = visitor && (await voipEndpoint({ token: visitor.token, agentId: user._id, direction: 'inbound' }));
 					openRoom(voipRoom.room._id);
 					voipRoom.room && setRoomInfo({ v: { token: voipRoom.room.v.token }, rid: voipRoom.room._id });
 					const queueAggregator = voipClient.getAggregator();

apps/meteor/client/views/omnichannel/directory/calls/CallTable.tsx

@@ -1,3 +1,4 @@
+import { IVoipRoom } from '@rocket.chat/core-typings';
 import { Table } from '@rocket.chat/fuselage';
 import { useDebouncedValue, useMutableCallback } from '@rocket.chat/fuselage-hooks';
 import { useRoute, useTranslation } from '@rocket.chat/ui-contexts';
@@ -54,6 +55,17 @@ const CallTable: FC = () => {
 	const query = useQuery(debouncedParams, debouncedSort, userIdLoggedIn);
 	const directoryRoute = useRoute('omnichannel-directory');
 
+	const resolveDirectionLabel = useCallback(
+		(direction: IVoipRoom['direction']) => {
+			const labels = {
+				inbound: 'Incoming',
+				outbound: 'Outgoing',
+			} as const;
+			return t(labels[direction] || 'Not_Available');
+		},
+		[t],
+	);
+
 	const onHeaderClick = useMutableCallback((id) => {
 		const [sortBy, sortDirection] = sort;
 
@@ -117,21 +129,21 @@ const CallTable: FC = () => {
 					{t('Talk_Time')}
 				</GenericTable.HeaderCell>,
 				<GenericTable.HeaderCell
-					key={'source'}
+					key='direction'
 					direction={sort[1]}
-					active={sort[0] === 'source'}
+					active={sort[0] === 'direction'}
 					onClick={onHeaderClick}
-					sort='source'
+					sort='direction'
 					w='x200'
 				>
-					{t('Source')}
+					{t('Direction')}
 				</GenericTable.HeaderCell>,
 			].filter(Boolean),
 		[sort, onHeaderClick, t],
 	);
 
 	const renderRow = useCallback(
-		({ _id, fname, callStarted, queue, callDuration, v }) => {
+		({ _id, fname, callStarted, queue, callDuration, v, direction }) => {
 			const duration = moment.duration(callDuration / 1000, 'seconds');
 			return (
 				<Table.Row key={_id} tabIndex={0} role='link' onClick={(): void => onRowClick(_id, v?.token)} action qa-user-id={_id}>
@@ -140,11 +152,11 @@ const CallTable: FC = () => {
 					<Table.Cell withTruncatedText>{queue}</Table.Cell>
 					<Table.Cell withTruncatedText>{moment(callStarted).format('L LTS')}</Table.Cell>
 					<Table.Cell withTruncatedText>{duration.isValid() && duration.humanize()}</Table.Cell>
-					<Table.Cell withTruncatedText>{t('Incoming')}</Table.Cell>
+					<Table.Cell withTruncatedText>{resolveDirectionLabel(direction)}</Table.Cell>
 				</Table.Row>
 			);
 		},
-		[onRowClick, t],
+		[onRowClick, resolveDirectionLabel],
 	);
 
 	return (

apps/meteor/packages/rocketchat-i18n/i18n/en.i18n.json

@@ -1459,6 +1459,7 @@
   "Details": "Details",
   "Different_Style_For_User_Mentions": "Different style for user mentions",
   "Direct": "Direct",
+  "Direction": "Direction",
   "Direct_Message": "Direct Message",
   "Direct_message_creation_description": "You are about to create a chat with multiple users. Add the ones you would like to talk, everyone in the same place, using direct messages.",
   "Direct_message_someone": "Direct message someone",

apps/meteor/server/models/raw/VoipRoom.ts

@@ -1,3 +1,4 @@
+import { escapeRegExp } from '@rocket.chat/string-helpers';
 import type { IRoomClosingInfo, IVoipRoom, RocketChatRecordDeleted } from '@rocket.chat/core-typings';
 import type { IVoipRoomModel } from '@rocket.chat/model-typings';
 import type { Collection, Cursor, Db, FilterQuery, FindOneOptions, WithoutProjection, WriteOpResult } from 'mongodb';
@@ -114,6 +115,8 @@ export class VoipRoomRaw extends BaseRaw<IVoipRoom> implements IVoipRoomModel {
 		tags,
 		queue,
 		visitorId,
+		direction,
+		roomName,
 		options = {},
 	}: {
 		agents?: string[];
@@ -123,6 +126,8 @@ export class VoipRoomRaw extends BaseRaw<IVoipRoom> implements IVoipRoomModel {
 		tags?: string[];
 		queue?: string;
 		visitorId?: string;
+		direction?: IVoipRoom['direction'];
+		roomName?: string;
 		options?: {
 			sort?: Record<string, unknown>;
 			count?: number;
@@ -167,6 +172,12 @@ export class VoipRoomRaw extends BaseRaw<IVoipRoom> implements IVoipRoomModel {
 		if (queue) {
 			query.queue = queue;
 		}
+		if (direction) {
+			query.direction = direction;
+		}
+		if (roomName) {
+			query.name = new RegExp(escapeRegExp(roomName), 'i');
+		}
 
 		return this.find(query, {
 			sort: options.sort || { name: 1 },

apps/meteor/server/sdk/types/IOmnichannelVoipService.ts

@@ -21,6 +21,7 @@ export interface IOmnichannelVoipService {
 		guest: ILivechatVisitor,
 		agent: { agentId: string; username: string },
 		rid: string,
+		direction: IVoipRoom['direction'],
 		options: FindOneOptions<IVoipRoom>,
 	): Promise<IRoomCreationResponse>;
 	findRoom(token: string, rid: string): Promise<IVoipRoom | null>;

apps/meteor/server/services/omnichannel-voip/internalTypes.ts

@@ -1,4 +1,4 @@
-import { IMessage } from '@rocket.chat/core-typings';
+import { IVoipRoom, IMessage } from '@rocket.chat/core-typings';
 
 export type FindVoipRoomsParams = {
 	agents?: string[];
@@ -14,6 +14,8 @@ export type FindVoipRoomsParams = {
 		fields?: Record<string, unknown>;
 		offset?: number;
 	};
+	direction?: IVoipRoom['direction'];
+	roomName?: string;
 };
 
 export type IOmniRoomClosingMessage = Pick<IMessage, 't' | 'groupable'> & Partial<Pick<IMessage, 'msg'>>;

apps/meteor/server/services/omnichannel-voip/service.ts

@@ -97,6 +97,7 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 		name: string,
 		agent: { agentId: string; username: string },
 		guest: ILivechatVisitor,
+		direction: IVoipRoom['direction'],
 	): Promise<string> {
 		const status = 'online';
 		const { _id, department: departmentId } = guest;
@@ -161,6 +162,7 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 				_id: agent.agentId,
 				username: agent.username,
 			},
+			direction,
 			_updatedAt: newRoomAt,
 		};
 
@@ -213,6 +215,7 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 		guest: ILivechatVisitor,
 		agent: { agentId: string; username: string },
 		rid: string,
+		direction: IVoipRoom['direction'],
 		options: FindOneOptions<IVoipRoom> = {},
 	): Promise<IRoomCreationResponse> {
 		this.logger.debug(`Attempting to find or create a room for visitor ${guest._id}`);
@@ -224,7 +227,7 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 		}
 		if (room == null) {
 			const name = guest.name || guest.username;
-			const roomId = await this.createVoipRoom(rid, name, agent, guest);
+			const roomId = await this.createVoipRoom(rid, name, agent, guest, direction);
 			room = await VoipRoom.findOneVoipRoomById(roomId);
 			newRoom = true;
 			this.logger.debug(`Room obtained for visitor ${guest._id} -> ${room?._id}`);
@@ -371,6 +374,8 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 		visitorId,
 		tags,
 		queue,
+		direction,
+		roomName,
 		options: { offset = 0, count, fields, sort } = {},
 	}: FindVoipRoomsParams): Promise<PaginatedResult<{ rooms: IVoipRoom[] }>> {
 		const cursor = VoipRoom.findRoomsWithCriteria({
@@ -381,6 +386,8 @@ export class OmnichannelVoipService extends ServiceClassInternal implements IOmn
 			tags,
 			queue,
 			visitorId,
+			direction,
+			roomName,
 			options: {
 				sort: sort || { ts: -1 },
 				offset,

apps/meteor/server/startup/migrations/index.ts

@@ -93,5 +93,6 @@ import './v266';
 import './v267';
 import './v268';
 import './v269';
+import './v270';
 import './v271';
 import './xrun';

apps/meteor/server/startup/migrations/v270.ts

@@ -0,0 +1,21 @@
+import { VoipRoom } from '@rocket.chat/models';
+
+import { addMigration } from '../../lib/migrations';
+
+addMigration({
+	version: 270,
+	async up() {
+		// mark all voip rooms as inbound which doesn't have any direction property set or has an invalid value
+		await VoipRoom.updateMany(
+			{
+				t: 'v',
+				$or: [{ direction: { $exists: false } }, { direction: { $nin: ['inbound', 'outbound'] } }],
+			},
+			{
+				$set: {
+					direction: 'inbound',
+				},
+			},
+		);
+	},
+});

apps/meteor/tests/data/rooms.helper.js

@@ -1,6 +1,6 @@
 import { api, credentials, request } from './api-data';
 
-export const createRoom = ({ name, type, username, token, agentId, members, credentials: customCredentials }) => {
+export const createRoom = ({ name, type, username, token, agentId, members, credentials: customCredentials, voipCallDirection = 'inbound' }) => {
 	if (!type) {
 		throw new Error('"type" is required in "createRoom.ts" test helper');
 	}
@@ -11,7 +11,7 @@ export const createRoom = ({ name, type, username, token, agentId, members, cred
 		 * is handled separately here.
 		 */
 		return request
-			.get(api(`voip/room?token=${token}&agentId=${agentId}`))
+			.get(api(`voip/room?token=${token}&agentId=${agentId}&direction=${voipCallDirection}`))
 			.set(customCredentials || credentials)
 			.send();
 	}

packages/core-typings/src/IRoom.ts

@@ -204,6 +204,8 @@ export interface IVoipRoom extends IOmnichannelGenericRoom {
 		status: 'online' | 'busy' | 'away' | 'offline';
 		phone?: string | null;
 	};
+	// Outbound means the call was initiated from Rocket.Chat and vise versa
+	direction: 'inbound' | 'outbound';
 }
 
 export interface IOmnichannelRoomFromAppSource extends IOmnichannelRoom {

packages/model-typings/src/models/IVoipRoomModel.ts

@@ -23,6 +23,8 @@ export interface IVoipRoomModel extends IBaseModel<IVoipRoom> {
 		tags,
 		queue,
 		visitorId,
+		direction,
+		roomName,
 		options,
 	}: {
 		agents?: string[];
@@ -32,6 +34,8 @@ export interface IVoipRoomModel extends IBaseModel<IVoipRoom> {
 		tags?: string[];
 		queue?: string;
 		visitorId?: string;
+		direction?: IVoipRoom['direction'];
+		roomName?: string;
 		options?: {
 			sort?: Record<string, unknown>;
 			count?: number;