Omnichannel can´t close from Agent

[charlyrock]

Description:

With an open omnichannel, it was previously possible to end the chat as an agent in the bar where the name is.
This is now no longer possible in the new version and you get the error message "undefined".
This is of course a serious problem. If the requester closes the browser window without closing the omnichannel chat, the chat remains permanently open for the agent. The agent has no way to end the chat.

Steps to reproduce:

1. Open Omnichannel, write a message
2. Agent try to close the omnichannel
3. Problem: undefined

Expected behavior:

The Omnichannel will be closed, if the agent close the chat session.

Actual behavior:

Agent can´t close the omnichannel chat to customer.

Server Setup Information:

• Version of Rocket.Chat Server: 4.8.1
• Operating System: Ubuntu
• Deployment Method:
• Number of Running Instances: 1
• DB Replicaset Oplog:
• NodeJS Version: 14.18.3
• MongoDB Version: 4.2.17

Client Setup Information

• Desktop App or Browser Version: Desktop App, Chrome Browser
• Operating System: Windows 11

Additional context

Relevant logs:

[didacroyo]

Hi, same problem. Downgraded from 4.8.1. to 4.8.0 and the problem is still there
In our previous version 4.4.2 there was no problem closing omnichannel sessions

[SolidairesFinancesPubliques]

Hi, same problem here since 4.8.1.

[saschafoerster]

Same here, we are on 4.8.1, docker installation.

[didacroyo]

Good to know that with comments enabled I can close the conversations again!! thanks for fixing this!

[didacroyo]

After enabling the comments, the close feature works fine, but it seems that the feature to "Forward chat" still not working. Can you please check? thanks

[saschafoerster]

@didacroyo Where do I need to change the settings? Thanks for finding out!

[didacroyo]

@saschafoerster

Admin > Settings > Omnichannel

[saschafoerster]

@didacroyo The workaround worked. 😅