Problem for importing a channel from Slack

[aleciane]

Dear all

I have just registered to Rocket.chat, and I am trying to transfer a project from Slack. I am following the procedure you describe here:

https://docs.rocket.chat/guides/administration/admin-panel/import/slack

However when I finally click on "Start importing", I have a message saying "Failed to start import operation".

Could you please help me to solve this problem as soon as possible ?

Many thanks in advance.
Evelyne

PS: attached are screenshot of several different steps of the procedure.

[dotty37]

Hi, this issue was reported starting from 5.0.1, and still happening on 5.0.3
The previously reported issue was #26479
Thanks for adding to this, hopefully, the devs will have some time to solve this.

[dudanogueira]

Hi! It should be fixed in 5.1.0.

[aleciane]

Still not working. I am on a Mac, and the only version I can install is 3.8.4 Evelyne

…

Le 15 août 2022 à 16:04, Duda Nogueira ***@***.***> a écrit : Hi! It should be fixed in 5.1.0. — Reply to this email directly, view it on GitHub <#26553 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AJQPZTTGQHDYTAMZODVMXYTVZJE5FANCNFSM56LDGHOA>. You are receiving this because you authored the thread.

[dudanogueira]

@aleciane version 5.1.0 is the server version, and it was not released yet.

[vinogradovia]

@alecian, do you have users without email in your Slack export file?

I haved similar problem, and i added field user["profile"]["email"] in user.json for every user without email in my slack.zip. Fixed for me.

version 5.1.0

[DarinDev1000]

I also fixed the issue by adding an email field to all the slack bots that didn't have an email

[wishx]

Would someone be kind enough to show us how to do this? I have the user.json open in VS Codium, but I don't see anywhere to add user["profile"]["email"] or even any actual email addresses from Slack users (no @something anywhere).
Thanks in advance!

Edit: I added it on profile like so:

{
        "id": "U040AFSF5QF",
        "team_id": "THJ1RHKPV",
        "name": "slashgif",
        "deleted": true,
        "profile": {
            "title": "",
            "phone": "",
            "skype": "",
            "email": "",
. . .  etc.

I did this at first for bots, then for all users, and it still fails even with bots unselected.

I'm still on 5.0.3 because I'm using a Cloud instance at rocket.chat.

[wishx]

I also fixed the issue by adding an email field to all the slack bots that didn't have an email

How did you do it exactly? I can't get it to work in 5.0.3.

[DarinDev1000]

I added email like you have but filled in the value with a dummy email:

{
        "id": "U040AFSF5QF",
        "team_id": "THJ1RHKPV",
        "name": "slashgif",
        "deleted": true,
        "profile": {
            "title": "",
            "phone": "",
            "skype": "",
            "email": "botname@example.com",
. . .  etc.

[wishx]

I added email like you have but filled in the value with a dummy email:

Thanks. I replaced the actual user email addresses with their real email addresses (exported from the Slack user CSV) and the bots with their bot emails, but no luck. It still craps out. I might just have to wait for 5.10.0 on the Cloud server.
If you have any other tips, I'm all ears.

[shaymdev]

I think there were several other changes to the slack importing code in 5.1.0. @DarinDev1000 You performed your workaround against 5.1.0, right? I performed that workaround against 5.1.0 and the import succeeded.

Perhaps @wishx is right and he'll need to wait for 5.1.0 (or even 5.1.x where this issue has been fixed).

I think this is officially a duplicate of #26479 so should probably be closed. Anyone disagree?

[DarinDev1000]

Looks like you're need to wait for the 5.1.0 update. I used 5.1.2
As long as the PR that closed #26479 works, this should be fine to close