[NEW] Ability for RC server to check the business hour for a specific department #25436
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murtaza98
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KevLehman
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KevLehman
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May 19, 2022
tiagoevanp
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Proposed changes (including videos or screenshots)
Issue(s)
Steps to test or reproduce
Expected Behavior:
As long as the business hour assigned to department X is closed, the offline form should always be displayed for the visitor.
Actual Behavior:
Sometimes, when the business hour is closed, the LiveChat widget is online instead of offline form. Then, when a visitor initiates a chat, an alert is displayed on the widget saying that there is no agent available for chatting.
Further comments
Related ClickUp task: https://app.clickup.com/t/2fdmbc1