How to contact KLab?

deby edited this page May 14, 2016 · 4 revisions

school idol tomodachi

List of features

School Idol Tomodachi Cards

School Idol Tomodachi Profile

School Idol Tomodachi Activities

School Idol Tomodachi Events

School Idol Festival, the game

Contact us

Help us!

Developers

Clone this wiki locally

See also How to recover my lost account?

Note
  • If you contact the support about the Japanese version, your message must be in Japanese.
  • If you contact the support about the English version, your message must be in English.
  • Automatically translated messages that don't make sense will be ignored.

In Game

  • Go to Other

  • Then Support

  • Read everything and scroll down

  • Go to Customer Support Inquiry

  • You'll get an email template like that:

  • Fill the missing information and write your own message

  • Klabs usually replies within a week


By email

  • Send an email to:

  • Include as much information as you can in your email:

    • your friend ID
    • your username
    • the model of your device (nexus 5, iphone6, ...)
    • your os version
    • your internet connection (3g, wi-fi, lte, ...)