FAQ

Frequently asked questions

Why is plugin not working ?

• Wrong database connection or not working database
  • In error log search for this error: [SM] Exception reported: Invalid database Handle 0 (error: 4)
  • You can be 100% sure that you have something wrong with your database or you with your connection to your database
  • Solution:
    1. Check database.cfg if you have right connection
    2. Check your MySQL database, because maybe is problem with whole database
    3. Contact your provider to help you
• Missing file or plugin
  • Sometimes you can forget to upload some important file like (translation, smx, config etc..)
  • When you forget to upload config file, you can expect this error:
  • [SM] Exception reported: Invalid key value handle 0 (error 4)
  • When translation file missing you can expect this:
  • [SM] Exception reported: Language phrase "%missing-translation" not found (arg 5)
  • When smx file missing you can find it by typing in console command sm plugins list, where you can find errors about plugins
  • Solution:
    1. Upload missing files
    2. Check gitlab for new updates of files and update the files in your server
    3. Reupload the files again
• Server is not supported
  • If you find this error: [SM] Exception reported: Error: Your server is not supported!
  • Follow the instruction in solution
  • Solution:
    1. Check your special code, if it's correct (csgo/cfg/sourcemod/VIP-Premium_MainConfig.cfg)
    2. Check if is your server verified (command /vipsystem)
    3. Last option is to contact me on the steam or on discord Sniperoo7#0258 and I will help you

Why files not downloading ?

• Not working fastdownload or not synchronized fastdownload
  • When you uploading new materials/models etc.. you have to always after that synchronize your fast download with new files
  • Solution:
    1. Synchronize your fast download
    2. Check your fast download if the new files was uploaded
• Forgot to upload files
  • When you uploading whole package of plugin, you need to always check if all files was uploaded (don't forget about Particles_Files & Pets_Files)
  • Solution:
    1. Check the console about the files that are not able to download and upload them again to your server
    2. Check the gitlab about new files and upload it to your server