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Unable to setup new UD - Android release #8

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Travgiala opened this issue Nov 30, 2020 · 9 comments
Closed

Unable to setup new UD - Android release #8

Travgiala opened this issue Nov 30, 2020 · 9 comments

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@Travgiala
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First error was URL Null
Now the error states invalid credentials 401

@JavierRefuerzo
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Hi @Travgiala ,
Thanks for reporting. Is this on the Remote Connection or Local Connection?
Please do post a screenshot or error message shown when "Test System" is pressed.

@Travgiala
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Travgiala commented Nov 30, 2020 via email

@Travgiala
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Travgiala commented Nov 30, 2020 via email

@JavierRefuerzo
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Hi,
Is this for Remote Connection, ISY Portal, or local connection?
What is the UD Mobile Version Number (Settings>About)?
Please provide error listed when pressing "Test System on Remote URL.
Thanks

@Travgiala
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Travgiala commented Nov 30, 2020 via email

@Travgiala
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Travgiala commented Nov 30, 2020 via email

@JavierRefuerzo
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Invalid Credentials 401 is username or password are incorrect.

I could not find a reference to "URL null". There are a few references to "URL is null".
I was able to reproduce the "URL is null" when only "http://" or "https:// " are entered as the address. Is the full address entered correctly? Was the search function used?

Please note that I have encountered issues there the local search could not find the ISY, this is usually resolved if the android device is restarted.

@Travgiala
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Believe I have the issue resolved!

@JavierRefuerzo
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Great!

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