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Unable to play audio from web interface #3130

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derekjax opened this issue Jul 3, 2022 · 15 comments
Closed

Unable to play audio from web interface #3130

derekjax opened this issue Jul 3, 2022 · 15 comments

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@derekjax
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derekjax commented Jul 3, 2022

I had installed UMS on my last computer, and it worked perfectly. That computer died, I got a new one and have been trying to get UMS set up but am having an issue. The program is installed, I added my iTunes, music, and video folders, and the program went through scanning the folders. When I go to the web interface now, I can see all my music and videos there, but either one of two things happen:

  1. most of the audio files open up with album artwork, and a big white X in the middle, and there's an error message across the top of the artwork that says: "The media could not be loaded, either because the server or network failed or because the format is not supported." These are itunes files, so the file format should be either mpg or m4a, which I thought were both supported by UMS. (And worked perfectly on my last computer, though that was the last version of UMS 10.something. I'm on the new 11.1.0 version now.)
  2. some of the audio files will open up with album artwork, and show the play button, progress bar and volume slider, but the file will not play. No error messages appear, just nothing happens at all.

When UMS was first going through scanning all of my folders, I noticed it kept putting an error message into the logs. I didn't know exactly what it meant, and of course the messages are long gone, but I thought it was something about the artwork, and it had a website and 503. I had assumed it was just not able to find the albums, and thus wasn't able to get the artwork. I didn't think it would cause an issue in being able to play the files.
Also, in the current logs, it keeps saying that it can't find the itunes file. I am assuming this is the itunes library.xml file? I don't see anywhere to point UMS to that file location, though I don't know why it can't find it - it's in the itunes directory.
Any help is appreciated. Thanks
@SubJunk
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SubJunk commented Jul 3, 2022

@derekjax I think this is fixed in the upcoming update which should be released within the next few days

@derekjax
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derekjax commented Jul 3, 2022

Oh okay, good to know - thanks! I did try uninstalling 11.1.0 and reinstalled the old version which I still had the install file for (10.8.2) hoping that it would work, but I couldn't get it to scan for my media in the files I designated. I tried restarting the server a few times hoping to prompt it into scanning the files but it didn't. So I'll just uninstall everything and wait for the new version to drop.
thanks again

@derekjax derekjax closed this as completed Jul 3, 2022
@SubJunk
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SubJunk commented Jul 3, 2022

I'll attach a link to a preview version if you let me know your OS?

@derekjax
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derekjax commented Jul 3, 2022 via email

@SubJunk
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SubJunk commented Jul 3, 2022

https://www.universalmediaserver.com/uploads/UMS-derekjax.exe
Please let me know when you have downloaded it and if it fixed your problem

@derekjax
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derekjax commented Jul 3, 2022 via email

@derekjax derekjax reopened this Jul 20, 2022
@derekjax
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https://www.universalmediaserver.com/uploads/UMS-derekjax.exe Please let me know when you have downloaded it and if it fixed your problem

Any idea what the issue could be @SubJunk or what to try to fix it?
Thanks

@DiegoBM
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DiegoBM commented Dec 24, 2022

I can confirm that audio won't play on web interface for UMS windows neither on v12 nor v13. When you navigate to the song no player will be displayed neither on Chrome nor Edge browsers. Video and pictures work fine though. Logs don't seem to display any errores besides the invalid value 30 for parameter parameterIndex already reported

@SubJunk
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SubJunk commented Dec 30, 2022

This should be fixed in the next release. If you let me know which operating system you're on @DiegoBM I can upload a fixed build

@SubJunk SubJunk closed this as completed Dec 30, 2022
@DiegoBM
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DiegoBM commented Dec 30, 2022

Thanks @SubJunk, I use Windows 11, but I was considering setting up a server on a raspberry pi 3

@SubJunk
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SubJunk commented Jan 7, 2023

@DiegoBM sorry I forgot to upload that fix, I think it's in the latest release now

@DiegoBM
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DiegoBM commented Jan 7, 2023 •
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Hi @SubJunk, I've tried the 13.0.1 version which is the latest one I can see in github, and the problem still remains there. I can play songs from the "Recently Added" section, but not from the music folder directly

@SubJunk
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SubJunk commented Jan 8, 2023

Can you let me know if this one works? https://www.universalmediaserver.com/uploads/UMS-3130.exe

@DiegoBM
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DiegoBM commented Jan 8, 2023

This one seems to work fine :)

@SubJunk
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SubJunk commented Jan 8, 2023

Thanks for confirming :D

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@SubJunk @DiegoBM @derekjax