VHA Innovation ID # 734
Enable Schedulers to Preview, Edit and Send Appointment Letters Electronically
Purpose: To develop a VistA software package that enables Medical Support Assistants to send appointment letters and other documents.
Approach: To develop and utilize a software package within MHV prototype sandbox environment to validate processes by developing a way to automate appointment letters/documents to be sent from VistA via MHV Secure Messaging. Improve marketing of MHV to increase the number of Veterans registered for Secure Messaging.
Goal(s):
- To reduce cost per notification by 20%
- To reduce “No Show” rate of C&P clinics from 10% to 7%
- To increase appointment scheduling efficiency by 25% per day
- To achieve and maintain Veteran satisfaction of > 95% through the improved notification process
End State: Reduce cost per notification by 20%. Reduce “No Show” rate of C&P clinics from 10% to 7%. Increase appointment scheduling efficiency by 25% per day. Achieve and maintain Veteran satisfaction of > 95% through the improved notification process.
Recommended Next Steps: With the pilot program completed, a brainstorming session with other medical departments would be helpful. Develop plan/training to spread the program to other specialty areas and facilities.