faq

docs/business/faq.md

@@ -27,6 +27,30 @@ slug: /business/faq
 
 镜像是服务器的组件之一，一旦镜像被安装到服务器之后，镜像的计费（续费）可开始包含在服务器整体计费模型中的。
 
+#### 镜像是一成不变的吗？
+
+不是，我们会根据应用、系统和 Bug 等情况不断的更新镜像，并发布到云市场。  
+
+#### 谁拥有镜像的管理权限？
+
+用户。安装镜像到服务器后，镜像已经 100% 由用户自己控制。
+
+#### 镜像更新周期是？
+
+1-3个月更新一次镜像，如果应用、系统和 Bug 有特殊变化和要求，我们也会更加频繁的更新。
+
+#### 如何部署新镜像，并迁移数据？
+
+部署新镜像即更换服务器操作系统，它是一个严肃的操作。故，在更新前您需要将数据被到系统盘之外的位置，然后待更换新镜像后再迁移回来。
+
+#### 镜像可以通过集群使用吗?
+
+可以。不过需要您更加应用、HTTP Server 的情况自主配置。
+
+#### 镜像有没有特殊的日志归集？
+
+没有。我们保持系统、应用以及其他组件自身的日志，但不会做额外的归集或处理。
+
 #### 镜像为什么收费？
 
 镜像收费不是针对其中开源软件收费，而是针对于我们与镜像配套的：知识库、人工服务、长期的更新迭代、用户体验改进等软件使用过程中的必要因素付费。  

i18n/en/docusaurus-plugin-content-docs/current/business/faq.md

@@ -34,4 +34,40 @@ Yes, we provide free support for our Enterprise subscription customer
 
 #### Can I resell your product?
 
-Yes, We very much welcome you to resell our product which we can 40% rebate for you.  
+Yes, We very much welcome you to resell our product which we can 40% rebate for you.  
+
+#### Inquiry about AMI Images - Features, Maintenance, and Scalabilit
+
+```
+- Immutability and Ownership: Is the AMI image immutable, and who owns the admin user?  
+
+Owner is customer, it have installed to you Server
+
+- Maintenance: How is the image maintained? If there arises a need for a patch (due to vulnerabilities), is there a process in place to ship a new image?  
+
+If bug or new features, we will publish it to Marketplace offer
+
+- Release Schedule: Are there scheduled releases for the image? Do they cover both system and application updates?  
+
+1-3 months to pulish, also system and apps updates
+
+- Data Migration: Do you have smooth data migration procedures in place when images are updated, such as when installing a new image of a particular application? How might this be achieved during deployments? 
+
+No,migration is difficult and serious
+
+- Scalability Model: What's the scalability model for the AMI images? If needed, can I instantiate multiple instances for higher availability or load balancing? 
+
+Yes, you can configure it by you self if you don't want to use local HTTP server or Database
+
+- Logging and Metrics: What type of logging and metric solutions are integrated or can be used with the AMI? 
+
+Apps/ http server/database logs and system logs, we don't add any other logs system
+
+- Support and Responsibility: In the event of issues, could you please share details about your support model and responsibility matrix?  
+
+refer to: Support Docs
+
+-  Hardening: How is the image hardened to ensure security? 
+
+All images passed the Marketplace's baseline check 
+```