This project is not currently functioning or deployed. It was built for Launch Hackathon, February, 2016.

Inspiration

• 44% of Online customers say live Q&A is one of the most important features.
• 62% Say live-chat makes them more likely to purchase again.
• 38% Say they made their purchase BECAUSE of the chat session.

Live chat on eCommerce sites drives sales. But...SMBs don't have dedicated support teams to handle 24/7 customer service.

EasyChat.Online gives Entrepreneurs the best of both worlds--Online chat to drive more sales, flexibility to be on-the-go.

What it does

3 components:

• Chat widget that is embedded on client website (1 line of Javascript) and shows the picture of the employee on duty
• Website where Employees can schedule shifts, view analytics, and change configuration options
• Mobile app that allows employees to field live chat when it is their shift

The application as a whole facilitates (up to) 24/7 live chat support for SMBs and allows them to distribute the responsibility to as many employees as they would like.

How I built it

• Ruby on Rails Backend
• React Native app
• Javascript embeddable widget

Challenges I ran into

Sinch NPM SDK is not compatible with current build of Mac OS...

What's next for EasyChat.Online

Additional functionality to build in:

• firm up chat functionality and save carbon copies to server
• Add option to 'propose an audio call' with the client
• Adopt codebase to support multi-tenancy