Step 2 - Zoom Contact Center Configuration

2.1 Create Custom Variables in Zoom Contact Center

⏱️ 15 minutes

Custom variables are used within Zoom Contact Center to enable the Shopify Accelerator to function and to store the data retrieved from your Shopify account, for each engagement.

Login to the Zoom Admin Console
In the left menu, under Admin, navigate to Contact Center Management, then select Preferences
Select the Variables tab (this is where you define the variables which collect and pass data in Zoom Contact Center)
Click the + Add Custom Group option
- Within the dialog box, enter the name accShopify
- Add the description - Shopify connector for Zoom Contact Center - by acceleraate.com
- Click Add
Select the newly created accShopify group on the left and then click + Add Variable
Create the variables listed below within the accShopify group and confirm that they’ve been added correctly and are listed in the table of variables.
Please ensure that the Variable Name is copied exactly as shown in the table below, paying close attention to case and format:

Variable Name	Description	Variable Type	Conditions	Data Type	Value
`apiKey`	Shopify API key for providing permission to call APIs	Global Variable	None	String	Linked Value Value: [Enter your Shopify API key as detailed in a previous step] 🔒 Value can only be changed by editing this variable
`storeName`	Value which uniquely identifies the Shopify store in the URL	Global Variable	None	String	Linked Value Value: [Enter your Shopify Store Name value as detailed in a previous step] 🔒 Value can only be changed by editing this variable
`errorCode`	ACC Shopify Error Code returned	Global Variable	None	String	Undefined
`errorMessage`	ACC Shopify Error Message returned	Global Variable	None	String	Undefined
`searchMethod`	The method of searching for a customer or order	Global Variable	None	String	Undefined
`customerId`	A unique identifier for the customer	Global Variable	None	Number	Undefined
`customerEmail`	The unique email address of the customer	Global Variable	None	Email	Undefined
`customerFirstName`	The customer's first name	Global Variable	None	String	Undefined
`customerLastName`	The customer's last name	Global Variable	None	String	Undefined
`customerPhone`	The unique phone number (E.164 format) for this customer	Global Variable	None	String	Undefined
`customerOrdersCount`	The number of orders associated with this customer	Global Variable	None	Number	Undefined
`customerLastOrderId`	The ID of the customer's last order	Global Variable	None	String	Undefined
`customerNote`	A note about the customer	Global Variable	None	String	Undefined
`customerState`	The state of the customer's account with a shop	Global Variable	None	String	Undefined
`customerTags`	Tags that the shop owner has attached to the customer, formatted as a string of comma-separated values. A customer can have up to 250 tags. Each tag can have up to 255 characters.	Global Variable	None	String	Undefined
`customerTotalSpent`	The total amount of money that the customer has spent across their order history	Global Variable	None	Number	Undefined
`orderId`	A unique identifier for the order	Global Variable	None	Number
`orderNumber`	Supports either the order number or order name	Global Variable	None	String	Undefined
`orderStatus`	Fulfilment status of the order. Possible values: `Confirmed` , `On its way` , `Out for delivery` , `Delivered` , `Attempted delivery`	Global Variable	None	String	Undefined
`orderPaymentStatus`	Financial status of the order. Possible values: `pending` , `authorized` , `partially_paid` , `paid` , `partially_refunded` , `refunded` , `voided`	Global Variable	None	String	Undefined
`orderShippingAddress`	Order shipping address stored as a JSON object	Global Variable	None	String	Undefined
`orderCancelReason`	The reason why the order was canceled	Global Variable	None	String	Undefined
`orderCancelledAt`	The date and time when the order was canceled. Returns null if the order isn't canceled	Global Variable	None	String	Undefined
`orderLineItems`	Order line items stored as a JSON object	Global Variable	None	String	Undefined
`orderNote`	An optional note that a shop owner can attach to the order	Global Variable	None	String	Undefined
`orderPhone`	The phone number associated with the order in E164 format	Global Variable	None	String	Undefined
`orderTotalPrice`	The total amount for the order including all line items, shipping and any promotions	Global Variable	None	Number	Undefined