⏱️ 5 minutes
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Download accShopifyVoice.json file - if you're not cloning the repo then right-click the file link and select Save link as...
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Within Zoom Contact Center Management, select Flows in the left menu
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First we need to create the voice flow. To do this, click Import, and then within the dialog:
- Enter the name:
accShopifyVoice - Enter the description:
Calls Shopify Admin API to retrieve customer/order data and populate Zoom custom variables. Accelerator provided by Acceleraate Ltd - acceleraate.com - Click Import and then locate the file accShopifyVoice.json you downloaded
- Click Add
- Enter the name:
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After importing, the flow will be in a draft state and will need to be published. To do this, click on accShopifyVoice in the list of flows to edit it and the flow will open in a new browser tab. Within the flow editing screen:
- Click the Publish button located in the top-right of the screen - this can take up to 30 seconds to publish.
⏱️ 2 minutes
Next, you’ll need to attach an entry point to the accShopifyVoice flow you created:
- In the Contact Centre Management section, click on Flows
- Locate the accShopifyVoice flow in the list, click on the three dots icon on the right of the row and select Manage Entry Point
- Click Add Entry Point
- Tick the box next the the phone number you want to use - if you need a new phone number then click the Get Number button.
- Then click Save
- On the Manage Entry Point for Voice dialog, optionally set a language, then click Save.
Step 4 - Web Chat Channel Configuration
Step 5 - Testing the Shopify Accelerator
Zoom Contact Center & Shopify Accelerator
Step 1 - Shopify App Installation
Step 2 - Zoom Contact Center Configuration
Step 3 - Voice Channel Configuration
Step 4 - Web Chat Channel Configuration