Agent names that participates in a chat conversation are...
Moderate severity
Unreviewed
Published
May 24, 2022
to the GitHub Advisory Database
•
Updated Jan 29, 2023
Description
Published by the National Vulnerability Database
Oct 15, 2020
Published to the GitHub Advisory Database
May 24, 2022
Last updated
Jan 29, 2023
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
References