🐛 Source Intercom: handle conversations stream HttpError: 404 - User Not Found

airbyte-integrations/connectors/source-intercom/metadata.yaml

@@ -10,7 +10,7 @@ data:
   connectorSubtype: api
   connectorType: source
   definitionId: d8313939-3782-41b0-be29-b3ca20d8dd3a
-  dockerImageTag: 0.6.1
+  dockerImageTag: 0.6.2
   dockerRepository: airbyte/source-intercom
   documentationUrl: https://docs.airbyte.com/integrations/sources/intercom
   githubIssueLabel: source-intercom

airbyte-integrations/connectors/source-intercom/pyproject.toml

@@ -3,7 +3,7 @@ requires = [ "poetry-core>=1.0.0",]
 build-backend = "poetry.core.masonry.api"
 
 [tool.poetry]
-version = "0.6.1"
+version = "0.6.2"
 name = "source-intercom"
 description = "Source implementation for Intercom Yaml."
 authors = [ "Airbyte <contact@airbyte.io>",]

airbyte-integrations/connectors/source-intercom/source_intercom/components.py

@@ -33,6 +33,7 @@ class IncrementalSingleSliceCursor(Cursor):
 
     def __post_init__(self, parameters: Mapping[str, Any]):
         self._state = {}
+        self._cursor = None
         self.cursor_field = InterpolatedString.create(self.cursor_field, parameters=parameters)
 
     def get_request_params(
@@ -87,12 +88,26 @@ def set_initial_state(self, stream_state: StreamState):
         if cursor_value:
             self._state[cursor_field] = cursor_value
             self._state["prior_state"] = self._state.copy()
+            self._cursor = cursor_value
 
-    def close_slice(self, stream_slice: StreamSlice, most_recent_record: Optional[Record]) -> None:
-        latest_record = self._state if self.is_greater_than_or_equal(self._state, most_recent_record) else most_recent_record
-        if latest_record:
-            cursor_field = self.cursor_field.eval(self.config)
-            self._state[cursor_field] = latest_record[cursor_field]
+    def observe(self, stream_slice: StreamSlice, record: Record) -> None:
+        """
+        Register a record with the cursor; the cursor instance can then use it to manage the state of the in-progress stream read.
+
+        :param stream_slice: The current slice, which may or may not contain the most recently observed record
+        :param record: the most recently-read record, which the cursor can use to update the stream state. Outwardly-visible changes to the
+          stream state may need to be deferred depending on whether the source reliably orders records by the cursor field.
+        """
+        record_cursor_value = record.get(self.cursor_field.eval(self.config))
+        if not record_cursor_value:
+            return
+
+        if self.is_greater_than_or_equal(record, self._state):
+            self._cursor = record_cursor_value
+
+    def close_slice(self, stream_slice: StreamSlice) -> None:
+        cursor_field = self.cursor_field.eval(self.config)
+        self._state[cursor_field] = self._cursor
 
     def stream_slices(self) -> Iterable[Mapping[str, Any]]:
         yield StreamSlice(partition={}, cursor_slice={})
@@ -138,51 +153,86 @@ def __post_init__(self, parameters: Mapping[str, Any]):
         self.parent_sync_mode: SyncMode = SyncMode.incremental if self.parent_stream.supports_incremental is True else SyncMode.full_refresh
         self.substream_slice_field: str = self.parent_stream_configs[0].partition_field.eval(self.config)
         self.parent_field: str = self.parent_stream_configs[0].parent_key.eval(self.config)
+        self._parent_cursor: Optional[str] = None
 
     def set_initial_state(self, stream_state: StreamState):
         super().set_initial_state(stream_state=stream_state)
         if self.parent_stream_name in stream_state and stream_state.get(self.parent_stream_name, {}).get(self.parent_cursor_field):
-            parent_stream_state = {self.parent_cursor_field: stream_state[self.parent_stream_name][self.parent_cursor_field]}
+            parent_stream_state = {
+                self.parent_cursor_field: stream_state[self.parent_stream_name][self.parent_cursor_field],
+            }
             self._state[self.parent_stream_name] = parent_stream_state
             if "prior_state" in self._state:
                 self._state["prior_state"][self.parent_stream_name] = parent_stream_state
 
-    def close_slice(self, stream_slice: StreamSlice, most_recent_record: Optional[Record]) -> None:
-        super().close_slice(stream_slice=stream_slice, most_recent_record=most_recent_record)
-        if self.parent_stream:
-            self._state[self.parent_stream_name] = self.parent_stream.state
+    def observe(self, stream_slice: StreamSlice, record: Record) -> None:
+        """
+        Extended the default method to be able to track the parent STATE.
+        """
+
+        # save parent cursor value (STATE) from slice
+        parent_cursor = stream_slice.get(self.parent_stream_name)
+        if parent_cursor:
+            self._parent_cursor = parent_cursor.get(self.parent_cursor_field)
+
+        # observe the substream
+        super().observe(stream_slice, record)
+
+    def close_slice(self, stream_slice: StreamSlice) -> None:
+        super().close_slice(stream_slice=stream_slice)
 
     def stream_slices(self) -> Iterable[Mapping[str, Any]]:
         parent_state = (self._state or {}).get(self.parent_stream_name, {})
         slices_generator: Iterable[StreamSlice] = self.read_parent_stream(self.parent_sync_mode, self.parent_cursor_field, parent_state)
         yield from [slice for slice in slices_generator] if self.parent_complete_fetch else slices_generator
 
+    def track_parent_cursor(self, parent_record: dict) -> None:
+        """
+        Tracks the Parent Stream Cursor, using `parent_cursor_field`.
+        """
+        self._parent_cursor = parent_record.get(self.parent_cursor_field)
+        if self._parent_cursor:
+            self._state[self.parent_stream_name] = {self.parent_cursor_field: self._parent_cursor}
+
     def read_parent_stream(
-        self, sync_mode: SyncMode, cursor_field: Optional[str], stream_state: Mapping[str, Any]
+        self,
+        sync_mode: SyncMode,
+        cursor_field: Optional[str],
+        stream_state: Mapping[str, Any],
     ) -> Iterable[Mapping[str, Any]]:
+
         self.parent_stream.state = stream_state
 
         parent_stream_slices_gen = self.parent_stream.stream_slices(
-            sync_mode=sync_mode, cursor_field=cursor_field, stream_state=stream_state
+            sync_mode=sync_mode,
+            cursor_field=cursor_field,
+            stream_state=stream_state,
         )
 
         for parent_slice in parent_stream_slices_gen:
             parent_records_gen = self.parent_stream.read_records(
-                sync_mode=sync_mode, cursor_field=cursor_field, stream_slice=parent_slice, stream_state=stream_state
+                sync_mode=sync_mode,
+                cursor_field=cursor_field,
+                stream_slice=parent_slice,
+                stream_state=stream_state,
             )
 
             for parent_record in parent_records_gen:
+                # update parent cursor
+                self.track_parent_cursor(parent_record)
                 substream_slice_value = parent_record.get(self.parent_field)
                 if substream_slice_value:
                     cursor_field = self.cursor_field.eval(self.config)
+                    substream_cursor_value = self._state.get(cursor_field)
+                    parent_cursor_value = self._state.get(self.parent_stream_name, {}).get(self.parent_cursor_field)
                     yield StreamSlice(
                         partition={
                             self.substream_slice_field: substream_slice_value,
                         },
                         cursor_slice={
-                            cursor_field: self._state.get(cursor_field),
+                            cursor_field: substream_cursor_value,
                             self.parent_stream_name: {
-                                self.parent_cursor_field: self._state.get(self.parent_stream_name, {}).get(self.parent_cursor_field)
+                                self.parent_cursor_field: parent_cursor_value,
                             },
                         },
                     )

airbyte-integrations/connectors/source-intercom/source_intercom/manifest.yaml

@@ -1,4 +1,4 @@
-version: "0.50.2"
+version: 0.72.1
 
 definitions:
   ## bases
@@ -20,7 +20,8 @@ definitions:
       type: BearerAuthenticator
       api_token: "{{ config['access_token'] }}"
     request_headers:
-      # API version header
+      # There is a bug in interpolation, causing the `2.10` string to be evaluated to `2.1`, cutting off the `0`.
+      # the workaround is to put the `string` inside the `string`, then it's evaluated properly to `2.10`
       Intercom-Version: "'2.10'"
       Accept: "application/json"
     error_handler:
@@ -292,6 +293,16 @@ definitions:
       page_size: 150
   conversations:
     $ref: "#/definitions/stream_incremental_search"
+    retriever:
+      $ref: "#/definitions/stream_full_refresh/retriever"
+      requester:
+        $ref: "#/definitions/requester_incremental_search"
+        request_headers:
+          # API version header
+          # There are 404 - User Not Found issue, when `2.10` is used, for certain users:
+          # https://github.com/airbytehq/oncall/issues/4514
+          Intercom-Version: "2.9"
+          Accept: "application/json"
     $parameters:
       name: "conversations"
       path: "conversations/search"

airbyte-integrations/connectors/source-intercom/unit_tests/test_components.py

@@ -53,7 +53,8 @@ def get_requester():
 def test_slicer():
     date_time_dict = {"updated_at": 1662459010}
     slicer = IncrementalSingleSliceCursor(config={}, parameters={}, cursor_field="updated_at")
-    slicer.close_slice(date_time_dict, date_time_dict)
+    slicer.observe(date_time_dict, date_time_dict)
+    slicer.close_slice(date_time_dict)
     assert slicer.get_stream_state() == date_time_dict
     assert slicer.get_request_headers() == {}
     assert slicer.get_request_body_data() == {}
@@ -95,7 +96,8 @@ def test_sub_slicer(last_record, expected, records):
     )
     slicer.set_initial_state(expected)
     stream_slice = next(slicer.stream_slices()) if records else {}
-    slicer.close_slice(stream_slice, last_record)
+    slicer.observe(stream_slice, last_record)
+    slicer.close_slice(stream_slice)
     assert slicer.get_stream_state() == expected
 
 

docs/integrations/sources/intercom.md

@@ -74,6 +74,7 @@ The Intercom connector should not run into Intercom API limitations under normal
 
 | Version | Date       | Pull Request                                             | Subject                                                                                                  |
 |:--------|:-----------|:---------------------------------------------------------|:---------------------------------------------------------------------------------------------------------|
+| 0.6.2 | 2024-03-22 | [36277](https://github.com/airbytehq/airbyte/pull/36277) | Fixed the bug for `conversations` stream failed due to `404 - User Not Found`, when the `2.10` API version is used |
 | 0.6.1 | 2024-03-18 | [36232](https://github.com/airbytehq/airbyte/pull/36232) | Fixed the bug caused the regression when setting the `Intercom-Version` header, updated the source to use the latest CDK version |
 | 0.6.0 | 2024-02-12 | [35176](https://github.com/airbytehq/airbyte/pull/35176) | Update the connector to use `2.10` API version |
 | 0.5.1 | 2024-02-12 | [35148](https://github.com/airbytehq/airbyte/pull/35148) | Manage dependencies with Poetry. |