first version of create reservation

website/content/en/docs/Event Management/Reservations/_index.md

@@ -0,0 +1,7 @@
+---
+title: "Reservations"
+linkTitle: "Reservations"
+weight: 1
+description: >
+  How to manage Reservations
+---

website/content/en/docs/Event Management/Reservations/create-custom.md

@@ -0,0 +1,164 @@
+---
+title: "Create Reservation from Backoffice"
+linkTitle: "Create from Backoffice"
+weight: 1
+description: >
+  How to create Reservations from Backoffice
+---
+
+## Why and when?
+
+Alf.io limits the number of tickets (default 5, configurable) that can be purchased in a single Reservation from the public. 
+
+This is for minimizing tickets contention, especially on small events, because when a Reservation is initialized its tickets are locked until the Reservation expires.
+
+But what happens if you need to register a group of more than 5 people? Let's simulate this with an example
+
+### Sample use case
+
+let's say that you're organizing "My Awesome Event", and you have:
+
+- 185 seats available for attendees, 100 CHF each
+- 10 seats for Speakers
+- 5 for the organizing team
+
+for a total of 200 people.
+
+So you can create an event with the following categories:
+
+Category | Visibility | Price | Max Seats
+------------- | ------------- | ------------- | -------------
+General Admission | Public | 100 | Dynamic
+Speakers | Hidden | 0 | 10
+Team | Hidden | 0 | 5
+
+Then:
+
+1. Ms. Jane Doe, member of _Example Org._, reaches out because she wants to attend your event along with 9 colleagues, but by company policy they must buy all the tickets  with a single transaction (you know, Purchase Orders)
+1. You want to register the organizing team, so that you all have a pass for the event
+
+
+## Example 1: create a pending Reservation
+
+_Create Reservation_ is one of the most advanced and powerful tools in Alf.io. It gives full flexibility to the organizer as it's not subjected to the constraints imposed for the public. 
+
+Here's how to initialize the Reservation for Ms. Jane Doe and her colleagues.
+
+### Access the "Create Reservation" page
+
+from the event detail page, click on _Actions_ -> _create Reservation_
+
+![create Reservation menu](/img/event-management/custom-Reservation/001.png)
+
+### Insert contact data
+
+The contact person for this Reservation is Jane Doe, as she will take care of the payment. So let's insert her name in the relevant section
+
+![insert contact data](/img/event-management/custom-Reservation/002.png)
+
+### Fill Reservation details
+
+Since you're very happy that _Example Org._ will send 10 people to your event, you decide to give them one ticket for free, that is, 10% discount.
+
+#### Reserve 9 "General Admission" Tickets
+
+In the "Reservation Details" section, fill up the form as shown in the picture:
+
+![reserve 9 general admission tickets](/img/event-management/custom-Reservation/003.png)
+
+**Insert Attendees**
+
+It is possible to pre-fill First name, last name and email address of the attendees, either by entering them directly or by uploading a CSV file. In this example you don't know how their names in advance, so you can reserve **9 empty seats**.
+
+**Assign attendees to a Ticket Category**
+
+It is possible to reserve tickets from an existing category, or to create in-place a new one. In this case you can select the existing _General Admission_ category.
+
+Now it's time to add the free ticket. Click on the _add Attendees for another Category_ button
+
+#### Add 1 free Ticket
+
+![add 1 free ticket to the Reservation](/img/event-management/custom-Reservation/004.png)
+
+**Insert Attendees**
+
+Same as before: you don't know the name in advance, so you reserve **1 empty seat**
+
+**Assign attendees to a Ticket Category**
+
+Since you don't have (yet) a "Group discount" category, this time you need to select _Create new_ and enter the name and price of the category. 
+
+Please note that:
+
+- the "Group discount" category will be created as "hidden"
+- you can reuse the "Group discount" the next time you create a Reservation, if needed
+
+### Save the Reservation
+
+now you can click on _Save and continue_. 
+
+If everything's OK, you should land on the Reservation Detail page, where you can copy the link to share with Ms. Doe.
+
+![copy Reservation link](/img/event-management/custom-Reservation/005.png)
+
+{{% pageinfo %}}
+**Expiration date**
+
+By default, custom Reservations are set to expire at the end of the following day. If you want to modify that, just select another deadline and click on _Update_
+
+{{%/pageinfo%}}
+
+#### The Reservation link
+
+Once you share the Reservation Link with Ms. Doe, she will be able to complete the Reservation and pay
+
+![add 1 free ticket to the Reservation](/img/event-management/custom-Reservation/006.png)
+
+## Example 2: create and confirm a Reservation
+
+### Insert contact data
+
+This time you can set yourself as contact person
+
+![insert contact data](/img/event-management/custom-Reservation/007.png)
+
+### Fill Reservation details
+
+On the Reservation details section, you can fill all the Team's data and select the existing _Team_ category
+
+![insert team](/img/event-management/custom-Reservation/008.png)
+
+### Save Reservation
+
+now you can click on _Save and continue_. 
+
+If everything's OK, you should land on the Reservation Detail page
+
+![copy Reservation link](/img/event-management/custom-Reservation/009.png)
+
+### Confirm Reservation
+
+This time you can confirm the Reservation directly. To do so, click on _Mark as Completed_. The page will reload and the status will be _COMPLETE_
+
+![Reservation complete](/img/event-management/custom-Reservation/010.png)
+
+{{% pageinfo %}}
+**GDPR & Privacy Policy**
+
+If you create and confirm a Reservation from the Backoffice, you must send the Terms and Conditions and Privacy Policy to the attendees outside of Alf.io, as they won't be asked to accept them. 
+
+Please make sure that they're aware of your privacy policy.
+
+{{%/pageinfo%}}
+
+### Send Tickets
+
+when a Reservation is confirmed from the Backoffice, Alf.io won't send the tickets automatically. 
+
+You have to send them manually by clicking on _Send tickets via email_
+
+![send tickets button](/img/event-management/custom-Reservation/011.png)
+
+once clicked on the _Send tickets via email_ button, you can choose which tickets you want to (re)send. In this case, select all
+
+![select tickets to send](/img/event-management/custom-Reservation/012.png)

website/content/en/docs/Event Management/groups.md

@@ -1,7 +1,7 @@
 ---
 title: "How to limit access to a public ticket Category"
 linkTitle: "Limit access to a public Category"
-weight: 8
+weight: 4
 description: >
   How to limit access to a public Category to a group of members
 ---

website/content/en/docs/Event Management/import-attendees.md

@@ -1,7 +1,7 @@
 ---
 title: "Import existing attendees"
 linkTitle: "Import existing attendees"
-weight: 2
+weight: 5
 description: >
   How to import a list of existing attendees into Alf.io
 ---

website/content/en/docs/Getting started/_index.md

@@ -10,8 +10,7 @@ description: >
 
 In order to run Alf.io you must have at least:
 
-- 1vCPU, 512MB of RAM
-
 - A Java(tm) Virtual Machine, version 11
-
 - [PostgreSQL](https://postgresql.org) 9.6 or above
+- 1vCPU, 512MB of RAM, if you use an external database
+- 1vCPU, 1GB of RAM, if you run both alf.io and the database on the same machine