How do I do a thing?

When users ask this question to government, the answer now is...it depends.

Our team's hypothesis is these patterns and guidance can change that:

Naming your service (published)

Help users find and understand your service.

Published guidance:

• Naming your service

Check eligibility, cost and time

Help users understand whether they can and should use a service.

Example:

• Check eligibility, cost and time

Prototypes:

• Check if you can become a childminder
• Check before you learn to drive

Task list

Show users all the tasks involved to do something.

Example:

• task list

Prototypes:

• Become a childminder
• Learn to drive
• Transport goods
• Move bats

Past versions

Prototypes for each round of research with users.

Prototypes:

• Round 0 tested with 12 users (versioned on 12 7 2016)
• Round 1 tested with 9 users (versioned on 14 11 2016)
• Round 2 tested with 6 users (versioned on 21 11 2016)
• Round 3 tested with 6 users (versioned on 2 12 2016)