A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
Hi
Hi.
My bill was keep going up
Oh! That's sad to hear! I'll check with it right away!
Okay
Sure, please help me with your name and email address?
beatriz@mail.com
name? Are we connected?
Yes Beatriz
I'd also require the last 4 digits of your SSN?
8854
Please allow me a moment while I check the same. Thanks for being patient. I'd like to inform you that the increase in the bill is due to the increase in the taxes which is 5% now and it was 2.5% before.
Okay thank you
You're welcome! Would there be anything else I may assist you with?
That's all thank you
Great! Have a great day ahead and please feel free to contact us in case of any further queries.