every monthly bill was going up can you please check
Hello! I'll help you out with that. May I know your name and the email address associated with the account?
my name is mani   email address mani564@gmail.com  accountno 879654123698
Mani could you also help me out with the last 4 digits of your SSN?
5558
Perfect! Please stay connected while I go and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the rise in your bill amount is that the contract of the promotional offer has been expired on your account.
ok thanks
Is there anything else I may assist you with?
no need
Okay! Thanks for reaching out to us, hope you'll have a wonderful day ahead.