HAI SPENCER
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
MY cable bill keeps going up every month and you decide that you want to cancel MY account
I really apologize for the issue that has caused to you. I'll surely look upon that, could you please help me with your name and the email address?
SHAN VSAHN35@YMAIL.COM
Thank you Shan, may I also know the last 4 digits of SSN?
8458
Perfect! Could you please let me know the amount that has been charged extra?
YEAH...  $20
Sure, thing! Please give me a minute while I look upon the reason behind the raise in the bill. Thank you for your patience, due to the raise in the taxes of the country you've been charged an extra amount of $20. However, as per the Government's decision it is said that you the tax price may go down. We'll ensure you from the next month will provide you the right billing price.
OKEY
Will that be fine with you?
THANK YOU SPENCER
You're most welcome, is there anything else I may help you with?
ITS ENOUGH THANK YOU VERY MUCH
My pleasure'! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!