Hello
Hello! Welcome to ACS Software Solutions. How may I help you today?
Hey Charlie.  I'm having issues with Skype.  I think an update failed.
I'm sorry you had to face this. However, I'll do my best to help. Could you share your name and the account number?
Sure. I'm Dave Jenkins and my account is 499753B
Sure, Dave! I would also require you to share the name of the company you're working for.
Sure, it's Mazda
Thanks for the information. As you're missing updates, I suggest you to upgrade the application manually as for this time and I'll have a ticket raised for you.
That's some real solid advice, Charlie.   You're the real MVP, Charlie.   You're the home run hitter here, Charlie.  You brought the heat today, Charlie.   You're the wind beneath my wings here, Charlie.
Thank you for your kind words. Have I helped you?
You totally did, Charlie.  Let's wrap this up so I can update Skype.
Sure, I've raised the ticket for you. The team will contact you soon and will have the issue resolved within 3 hours. Would there be anything else that I could help you with?