hi,good morning
Hello there! Welcome to Act fiber net services, how may I help you today?
My device is not work
I'll help you with that, may I know your name and the last 4 digits of SSN>
7915
Thank you, could you please be more specific with your name as well?
anderson
Thank you Anderson, may I also know the 16 digit account number?
5793 9013 3691 7329
Perfect! May I know if the green light on the device is still blinking?
yes
Not a problem, please give me a minute to proceed further.
ok
Thank you for staying connected, I've initiated your replacement. New device will be sent to the updated address shortly.
ok
Awesome! Is there anything else I may help you with?
nothing else
Thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!