Hello, how may I help you today?
Hi Rory My credit card bill shows an error
I’m sorry about it.  I'll help you with that. Could you please help me with your name and the four digits of SSN?
My name is Naveen Prasanth
Naveen, Could you please share the last four digits of SSN and complete credit card number?
3425 98678567456345
Thanks, Could you please tell me when did the error occur?
05/21/2018
Please help me with the time of the error.
09:40 PM
All right. What was the amount charged?
2200
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries.
Thank you very much
You're welcome. Is there anything else I can help you with?