hai
Hey there, You're connected to Star cable customer service! How may I help you today?
my internet mode is not working
Oh! I'm so sorry to hear that! Not a problem! I'll help you out, may I know your name?
mani
Could you also help me with your account number?
781620196347
Perfect! I'd also require the last 4 digits of your SSN.
7230
Did you restart the router?
yes
Even though you've restarted the device, is it not working?
no.green light is not working
No worries as you are saying you're facing issues continuously I'll do one thing, I'll send a technician with a new router as the replacement and he will install the router. I assure you that the problem will be resolved and you'll be able to play online games without interruption. I hope that'll help you?
ok
Great! I have made a request and it will be installed within 24 hours.
ok thanks
Superb! Have a great day ahead and please feel free to contact us in case of any further queries.