HI
Hello! How may I assist you?
MY DEVICE IS NOT WORKING
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
KAVIN  & 985678562563
Kavin could you also help me out with the last 4 digits of your SSN?
5236
Perfect! May I know if the green light on the device is blinking?
GREEN LIGHT
Yes green light, is it blinking?
YES
Should I confirm that the green light is blinking on the device?
YES
Okay then I'd like to inform you that the device is working. However, as you are saying that it is not working I'll send you a new device as a replacement right away which you can install and return us back the non working device.
YES DEVICE IS WORKING
That's great! However, I'll send you the replacement device as there shouldn't be any issue in the future. I hope that is okay with you?
OK THANKYOU
You're welcome! Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.