HELLO
Hey there! How may I help you today?
SOME ERROR IN CERDIT BILL
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please could you help me with your name?
NELA SRITHANI
Thank you, Nela. Please could you help me with the credit card number and also your SSN number?
CARD-5621 SSN-5638
Thanks again. Please could you provide me with the amount charged and also the date on which it was charged?
20/06/2018 $250
Thank you so much for bringing this to our notice. Please stay connected while I look into this matter.
OK
Thank you for your patience. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
CHANGE THE ADDRESS PLEASE
Sure, ma'am. Please could you help me with your new address?
NO-45 NATHU,PL-63
That's great! Please stay connected while I update the address.
OK
Thanks for staying connected. I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?