Hello there, Good morning!
Hi
I'd be delighted to assist you today!
My credit card bill shows an error
okay! I'll surely help you with that, May I know your first and last name please?
Devon Callahan
Perfect! would you please share the last four digits of your SSN?
4328
Awesome! Also, may I please know the last four digits of your account number??
4839
Great! could you please share the 16 digits of your credit card number?
543789579834758837
Okay, would you please help me with the date, time and amount of the charge?
02/15/2018 22:00 750
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
Okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $750 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Nothing else Thank you very much
I'm glad that I could resolve this for you. It was really my pleasure assisting you. Have an amazing day ahead.