HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Not a problem! I'll make sure, I fix that for you. Could you please help me with your name and your account number?
senthil 986532895627
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the device is working?
8794
And, may I know if the green light on the router is visible?
yes
Perfect! Thank you for the details. Could you just give a moment, I'll be right back with the solution?
ok
Not a problem. To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
ok thanks
You're welcome! Would there be anything else that I may help you with?
no thanks
Wonderful! Thank you for choosing us, wish to serve you again. Have a nice time!