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Hey there! How may I help you?
My credit card bill shows an error
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I know your name?
Lilah Mayer
Thank you, Lilah. Please could you help me with the credit card number and also your SSN number?
4837297498247387802 4832
Thank you. Please could you provide me with the amount charged and also the date on which it was charged?
06/20/2018 400
Thank you so much for bringing this to our notice. Please allow me a minute to look into the issue.
Okay
Thank you for waiting it out. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
Nothing else Thank you very much
You’re welcome. Always a pleasure to assist customers like you. Have a great day!