hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my devices not working
Definitely! I'll help you fix that. May I know your full name and your account number
my name is victoria and  a/c number 4568 1258 6547
Awesome! Could you also please help me with the last 4 digits of your SSN number and if the green light on the router is working?
ssn 7535
And, may I about the green light on the router. Is that working?
yes
Perfect! Not a problem. To avoid certain issues again, I'll get a replacement done for you. Our executives will reach you within 2-3 business days. Maybe that would solve the problem.
okay
Great! Is there anything else that I may help you with?
no thanks
Wonderful! Thank you for choosing us, we are always here to help you with any issue related to media/cable. Goodbye!