HI
Hey there! How may I help you?
I WANT CHANGE A/C ADDRESS
Sure, I'll be happy to do that for you. Please may I know your name?
PUNTO
Thank you, please could you share with me the account number and also your SSN number?
A/C NO - 8563 SSN - 4521
Perfect! Please could you help me with the new address?
NO - 85/62 HOLA ROAD CA- 75
Sure, please allow me a minute to update your address.
OK
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation message. Would you need anything else?
OK THANKS
You're welcome! Thank you for reaching out to us. I’m glad I could help. Good day!
I MADE A PURCHASE OF $100 BUT IT SHOWS ME A $150
I'm sorry about that. I'll do my best to help you
OK
Please could you provide me with the date on which it was charged?
20/06/2018
Thank you, please allow me a minute.
OK
Thank you so much for bringing this to our notice. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
THANK YOU SO MUCH
Would you need anything else?
NO THANKS BYE
Thank you for reaching out to us. I’m glad I could help. Good day!