HI
Hello! Thank you for connecting to AIM Technical services department. How may I assist you with?
I WANT TO UPDATE MY OUTLOOK.
I'll update the application for you right away. May I know your name and the last 4 digits of your account number?
JOHN 4574
Perfect! Could you also please let me know the name of your company?
JK LDT,.
Thank you for providing all the required information. Please allow me a moment while I go ahead and do the needful.
OK
Thank you for being patient. I'd like to inform you that I've successfully updated your Outlook application to the latest version.
OK
Would there be anything else I may assist you with?
NO THANKS
Awesome! Thank you for reaching out to us, hope you'll have a great day ahead!