hi
Hello there, how may I help you today?
I want to report an error that occured in my credit card bill yesterday and I want it to be removed
No worries, I'll help you with the removal of charges. Could you please help me out with your full name?
Rafael Nadal
Could you also please help me out with the last 4 digits of your SSN?
8578
Could you also help me out with your credit card number?
8578458596784584
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
the date of charge is 7th june and amount is 25 dollars and time is 5:30 pm and transaction description is BOOKS*245
Okay! Thank you. Please allow me a moment while I check with the account. I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $25 from your account.
Thanks
You're welcome. Is there anything else I may assist you with?
Nope, thanky :)
Okay great! Thank you so much for your cooperation. Have a great day!