Hello there! A very good evening to you. How may I help you today?
Hi, I want to fix the screen, can you help me?
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know your full name?
Beatriz here!
Could you please help me with your phone number and the email address?
Sure! 852-623-8541 beatriz.porter@camcast.net
Thank you for the information. Please allow me a moment while I check the best possible solution for you.
Okay!
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
Sure, I will!! Thanks
I'm glad, I could resolve this for you. Would there be anything else I could help you with?
That's all i my needs. bye
You're always welcome! Have a great day ahead. Hope to serve you soon again.