Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
Hi. My bill keeps going up and up and up and I need to find out why.
For sure! Could you please help me with your name and the email address?
It's Arianna Smith and great0@outlook.com
Thank you,Arianna. May I know the last 4 digits of SSN?
It's 3846
Thank you for the details, please allow me a moment while I check the reasons behind the increase in the bill. Thank you for your patience, due to the increase in the tax rates simultaneously there's an increase in the bill. However, as per government rules there must be a decrease by next month. The prices gradually decrease with the decrease in the taxes.
Ok, well it's over an amount that I'd like to pay. So I'd like to just cancel my account.
I really apologize, we can provide you the one time promotional rate of 10% for the next monthly bill.
Ok that would actually bring it down to a reasonable price. I'd like that please.
Awesome! we are happy to serve the discount for you, that'll effect on the next month bill. Is there anything else I may help you with?
Nope that covers it. Thanks.
My pleasure'! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!