HAI SIR
Hello! Welcome to CalTech Support. How may I help you, today?
sure sir i want update my outlook software
Sure, I'll help you with it. Could you share your name?
mary
Glad to meet you, Mary. Could you also tell me the name of the company you're from?
john infotech  from texas
Sure, thanks Mary!  Could you tell me with your account number too?\
2345
Sure, Mary. I appreciate your help. As you're unable to upgrade the application by default. I suggest you to upgrade the application manually by going to the settings, then to updates and by clicking manual update button. Could you do that and let me know if the application has been updated?
ok sir
Surely, could you tell em if you're able to upgrade the application?
yes sir i am updated
Great! I've had a ticket raised for your issue and the technical team will reach out to you soon and get the issue resolved. Would that be okay?
ok sir
Great! Have I resolved your issue?
ok thank you sir
You're welcome. Would you need anything else?
nothing thank you for your service
You're welcome. Please feel free to reach out to us again for any queries or assistance. Have a great day!