hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
That's upsetting! I'd be glad to help you find the reason. May I know your full name and your account number?
nila and 4568 1584 5524
Lovely! Could you also please help me with the last 4 digits of your SSN number?
8547
And, also the extra amount on the bill identified will be?
$55
Perfect! Thank you for that. Could you please allow me a minute or two, while I get this done for you?
ok
I appreciate your patience in staying up.  Well, Ms.Nila I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
ok
Great! Is there anything else that I may help you with?
nothing else
Great! Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!