Hello there, I'd glad to assist you today!
Hi sam My credit card bill shows an error Are you connected?
We are connected! I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.
Oka
May I please know your first and last name?
My credit card bill shows an error
Yes, I'll try my best to help you out in this regard.
My name is Susila Varadharajan
Perfect! would you please share the last four digits of your SSN?
5743
Great! would you please share the 16 digits of your credit card number?
4095902798374298734
Okay, would you please help me with the date, time and amount of the charge? I hope we are connected!
Yes 04/12/2018 12:20 PM 550
Thanks Ms.susila for sharing all that information, Please allow me a moment While I proceed with further procedure.
Okay
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $550, which you've to receive within 48 hours. Would there be anything else I may help you with?
Thank you very much
May I confirm if all your questions have been answered for today?
Yes Thank you for your effort
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!
Have a great day Hello there
Yes we are connected! Would there be anything else I may help you with?