hi
Hello good evening! You have reached the helpdesk of IT department, how may I help you?
I contacting regarding my software .
I'll be able to help you, could you please help me with your name and last 4 digit of the account for the verification?
fiza khan , 5569
Thanks Fiza! May I please know your company's name?
IOS company
Perfect! Could you please elaborate the issue that you are facing with the software?
It has stopped working and application is asking me to update.
Not to worry it is just a minor issue, Please allow me a moment to  update the software for you.
ok
Awesome! I've looked into your account, I see that the software you're using has not been updated to the latest version however, I've updated to the latest version of version i.e.,  8.33.0.53. So as to know if the Software is updated or not, could you please check in the setting > tools > version?
ok thank u
Great! Glad that I was helpful, will there be anything else I may help you in?
nothing thats all.. thnk u for the help.
My pleasure! Feel free to reach out to us when needed, it was great assisting you. Have a nice day, goodbye.