hello spencer My device doesn't seem to work
Hello there! Welcome to Brad Ford Web services, how may I help you today? I'll surely check on that, may I know your name and the account number?
John west 543457898465778
Thank you John, may I also know the last 4 digits of SSN?
5434
Perfect! Could you please let me know if the green light on the device is still blinking?
yes it is
Not a problem, please give  me a minute to proceed further.
yes
I really apologize for the delay, we've sent you the device for the replacement. Our executives will reach out to you for further concerns.
oh thank you so much
You're most welcome, is there anything else I may help you with?
nopes.. bye
Thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!