HAI JESSE
Hello there! How may I assist you today?
ACCIDENTALLY MY IPHONE WAS BROKEN
Oh sorry to hear that. I'm glad to be for help. Could you please help me with your full name?
WILL FRED
Perfect! Could also share your contact number and your email address linked with the account?
+14-2587-632-857 WIL65@GMAIL.COM
Thank you for being patient in sharing the information. Could you please allow me a moment, while I get this done for you?
OK YES
Thank you for staying connected. I'd like to inform you that, your broken device will be replaced with a brand new phone, and I request you to send the broken device in an envelope. We'll be unable to do the replacement, unless we get the envelope.  Would that be okay?
YES OK
Awesome! Is there anything else that I may help you with?
thank you
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