HI
Hello! How may I assist you today?
MY PHONE WAS BROKEN
Sorry to hear about that! I'll help you in solving your problem. May I know your name?
HAROLI NIO
Haroli may I know your phone number and the email address associated with the account?
148 555 9875 HAROLI98@GMAIL.COM
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
OK
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
OK THANK YOU
You're welcome! Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!