Hello
Hello! How may I assist you today?
Recently I have purchased iPhone, Actually the screen was broken now can you help me on that ?
Sure I'll help you out with that! Would you like to claim your insurance which you have on your phone?
615-883-3636
I'm sorry I couldn't understand you. I'm asking would you like to claim  the insurance?
Yes, I need to Fix the screen basically
Oh okay! May I know your name?
Sami Durai
Sami may I know your phone number and the email address?
615-883-3636 and sami@gmail.com sorry my email id is samidurai@gmail.com please make a correction
No worries please don't say sorry! Also, thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
sure
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
Oh, Great, Thank you so much for your help
You're welcome! Would there be anything else I may assist you with?
Nothing more, bye
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!