Hey there, how may I help you today?
Hi
Hello there1
My credit card bill shows an error Could you please remove the charge
I'll be glad to assist you with that. May I know your name please? I hope we are still connected.
Yes
May I know your name please?
My name is Sachin
Hey Sachin, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
5872 0927384798365364
Thank you Sachin, May I know the date and amount of the charge?
2000
Could you please be more specific about the date?
05/22/2018
Thank you for the details Sachin, Kindly give me a minute.
Okay
Thank you for staying connected, your error has been fixed and you'll receive your $2000 in few days.
Okay thank you I want to change my address
For sure, Is it related to the same account ending with 5364?
No another account
Could you please let me know the last 4 digits of account number?
9874
Perfect! May I know your new address as well?
82, Kondalampatti
Thank you for the details Sachin, Kindly give me a minute
Okay
I appreciate for holding on, your request has been successful.
Thank you then i want to know company's new lower rates
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates
Thank you very much
Always a pleasure. Is there anything else I could assist you with?
Nothing else Thanks for your help
Always a pleasure. Have a great day.