my last credit card bill was extra charged
I apologize for that. Could you please help me with your full name, the last four digits of your SSN and your complete credit card number?
Rajee, 5458 5454256985471526
Thank you for the information. Could you also help me with the date and time of the charge and also the amount of the charge?
27-06-18 around 10.45AM and $24
Could you please give me a moment here while I check that for you?
Ya sure...
Thank you for your patience. I'm sorry for the error in your bill Rajee. I'll go ahead and have it removed right away. Thank you for bringing this to our notice.
hmmm ok... and can you tell me about " the company's new lower rates I saw in a commercial are available to me "
Someone from our bank will get back to you on this shortly after checking your account details.
hmmm ok, thanks for your effort...
You're welcome. Is there anything else I could help you with?
nothing else...
Pleasure assisting you. Please do contact us, if you face any issues. We will be glad to assist you.
Thank you for your time and patience. You have a great day.