hi my device is not working
Hello there! Welcome to Act Fiber net services, how may I help you today? I'll help you with that, may I know your name and the 16 digit account number?
741852963741 7418 and aman
Thank you Aman, could you please be more specific with 16 digit account number?
7418529637417418
Perfect! May I also know the last 4 digits of SSN?
8879
Awesome! Could you please let me know if the green light on the device is blinking?
No
Not a problem, please give me a minute while I get this done for you.
ok
Thank you for staying connected, we've sent you a new device with the replacement of the old one. Will that be fine with you?
yup yeah
That's awesome! Our executibes will reach out to you for further concerns. Is there anything else I may help you with?
no
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!