HI DREW
Hello there, how may I help you today?
I HAVE ERROR ON MY CREDIT CARD BILL
Apologies for the inconvenience caused to you. Could you please help me out with your full name?
MARRY THERESA
Great! Could you please help me out with the last 4 digits of your SSN and credit card number?
SSN-0012 , CREDIT CARD NUMBER- 5536
Amazing! Thank you for the info could you also please help me out with the amount of the charge?
I HAD A PURCHASE ON $125 BUT IT SHOWS ME A $175
Oh okay! Could you also help me out with the date and time of the charge?
10/05/2018 , 02:30 PM
Okay great! Please allow me a moment while I check with the account.
OK
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $50 from your account.
FINE THANK YOU
You're welcome! Is there anything else I may assist you with?
NO THANK YOU
Awesome! Thank you so much for your cooperation, have a great day!