Hey! How may I assist you today?
Hey, this is Amara Dolittle here. My phone is broken and I need a replacement.
Hey Amara! I'll be glad to help you with that. Could you please help me with your first and last name?
Amara Dolittle.
May I also know your phone number and the email address that is linked with us?
Sure, its 234-334-424. My email is ghsd.@sjdn.com
I appreciate your patience in sharing the information. Could you please allow me a minute or two, while I do the needful?
Sure, I'll hold.
Thank you for holding on. I've like to inform you that you'll get a replacement, and you'll have to return the broken device in an envelope. I won't be able to do the replacement unless I get the envelope. Hope you understand?
Sure, I'll send it ASAP. Thanks.
Your welcome! Is there anything more that I may help you with?