Hello! Good morning. How may I assist you?
Hi robin  i have iPhone broke down accidentally, mobile screen fully cracked, iphone was under insurance coverage, please help to fix the problem
So sad to hear that. I'd be glad to help you with that? Are we still connected?
ok robin
Awesome! May I know your name please?
MICHAEL SAM
Alright Michael! Would you mind sharing the phone number please?
1258923695
Great! Could you please share the email address that's on the account as well?
mic.sam90@rmail.com
Perfect! I'd be able to get you a replacement. Do you want me to do that for you?
yes
Awesome! Could you please give me a minute to initiate your request?
sure robin
Thank you staying on hold. I appreciate your patience. I've processed your request for the replacement and you'll be receiving it within a couple of business days. You need to send the current device in the return envelope. Is there anything else that I may help you with?
no
Fantastic! Had  a great time assisting you. Have an amazing day. Bye.