hello there, How may I help you today?
Hi Sam
how may I help you today?
I want close my account
okay! I'll surely help you with that, May I know your first and last name please?
Sugu Thavanya
Perfect! Could you please share the last four digits of your SSN?
4932
Awesome! Also, may I please know the last four digits of your account number?? okay, great!  please give me a moment while I process with your request.
Okay
hey there, I'm sorry the last message was sent due to technical error.  may I please know the last four digits of your account number??
4939
okay, please give me a moment while I process with your request.
Okay
Hey, your account has been closed, you won't be able to access it further. however, in case you want to reactivate your account please feel free to contact us. Would there be anything else I may help you with?
Nothing else Thank you so much
I hope that was useful, did I answer all your questions?
Yes you answered well Thank you very much
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!