HI
Hey there! How may I assist you today?
U ARE THERE MY I PHONE IS CRACKED
Sorry to hear that! I'd be glad to help you with that. Could you please help me with your full name?
ANGEL JAMES
Lovely! Could you also help me with your contact number and email address?
7850164754 AND ANGEL024@GMAIL.COM
Awesome! May I go ahead and confirm your details?
YES
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
OK SURE
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OK SURELY
Would there be anything else that I may help you with?
NO THANKS
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!