Hello! how may I assist you?
Hi, I'd like to report an error in my credit bill and want to have the mistaken charge removed.
Sure, I will help you. May I please know your first and last name?
Janice Hersh
Awesome! Also, may I please know the last four digits of your account number??
9135
Perfect! May I also know the last four digits of your SSN?
9898
Could you please share the date and amount of charge?
6/1/18 93.56
Awesome, please give me a moment.
Sure.
Perfect! I've requested for the refund of $93.56 and also raised a complaint so that this doesn't happen again.
Okay thank you so much
You're most welcome. Would there be anything else I may help you with?
No, that's it, thank you
Thanks for connecting to us, have a great day. goodbye.