hai my phone is cracking
Hello there! How may I help you today? Could you please confirm, if your phone screen is broken or damaged?
damaged
Sorry to hear that! I'd be glad to help you with that. May I know your full name please?
tino pol
Lovely! May I also know your contact number and email address please?
456 789 0999 tino@gmail.com
Awesome! May I go ahead and confirm your details?
yes su\re
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
ok
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok thank you
You're welcome! Let me know, if there would be anything more that I may help you with?
nothing else,have a nice day
Great! Thank you for bringing this up to us, hope that was helpful. Have a nice day!