Hey there! Welcome to XYZ cable customer service. How may I help you? I hope we're connected?
Yeah My bill keeps going up ..I want to cancel the cable connection.
Oh no! That's so sad, I'll definitely help you and let you know the reason why you've been charged extra. May I know your full name please?
Nivash
Perfect! To further help you with your isssue may I know your email address and the last 4 digits of your SSN? issue*
nivashdelsa@gmail.com...SSN is 7854
Awesome! Thank you for sharing your details. just give a moment, I'll contact my team about your issue and let you know.
Already many problem in your cable connection.Please cancel the cable service.
Great! As per your request I contacted my team, It seems you have subscribed to kids plan and that's the reason you've been charged extra.
Okay.
Alright! As I told you above because you've signed up for a kids plan you were charged more. If you want I can unsubscribe you and you will not be charged for that service from next month?
Unsubscribe the kids plan
Sure! Done! I've unsubscribed that plan Nivash, Is there anything else I may help you with?
No..Thanks
My pleasure! Thank you for reaching out to us. In case of any query feel free to ask us. Have a great day ahead. Bubbye!