hi
Hello! Good morning, Fast net cable services. How may I assist you today?
my internet bill is too high
May I please know your name and email address so that I could check the details?
nellie.grant@hotmail.com & nellie
Thanks Nellie! May I please know the last 4 digit of the SSN?
9784
Great! Please allow me a moment to check the details.
Ok, I wait for your information.
Thank you for your patience, I've checked and your details and found the reason for the hike in your bill. The promotional rate pack that you've been using has expired last week due to which you have been charged on normal rates and you see the hike in your bill.
ok
Alright! It was a pleasure assisting you, have an amazing day. Goodbye.