Hello and welcome to universal cable customer service. How may I help you today?
HI
Hello and welcome to universal cable customer service. How may I help you today?
MY INTERNET BILL IS TOO HIGH
Oh! I'm so sorry to hear that. To proceed with your issue, may I know your name and account number please?
NIVI & 7657 8799 9800
Great! just for verification, may I know the last 4 digits of your SSN please?
5435
Thank you for all the details. Just give me a minute, I'll contact my team regarding your query and let you know reason for the same? Nivi, may I know how much extra were you charged?
OK 54$
Oh! I'm really sorry for that. I contacted my team and it seems you've subscribed for daily english learning and that's why you're being charged an extra amount of 54$.
OK
I hope I helped you with your query. Will there be anything else I can do for you?
NOTHING ELSE
Thank you for staying connected with us. For any query, feel free to reach out to us. Have a nice day. Goodbye :)