Hey! How may I help you today?
Hello, Im seeing a char in my credit card that I didn made
Oh! I'm so sorry to hear that! I'll definitely help you with this and ensure this is not repeated. May I please know your first and last name?
Carla Sanders The charge was made on May 28 for $120
Perfect! May I also know the last four digits of your SSN?
3141
I'd also require the complete 16 digit credit card number.
1111222233334444
Thank you. Could you help me with the date and amount of the charge?
yes it was made on May 28 at 10:20am for $120
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
ok, thank you
You're welcome. May I confirm if all your questions have been answered for today?