Hello Mr. Drew.
Hello there, how may I help you today?
i have an error on my credit card bill, could you help and resolve these extra charges
Sure! I'm here to help you out. Could you please help me out with your full name?
Myself Mathew
Great! Could you please help me out with the last 4 digits of your SSN and credit card number?
SSN 1873 and my credit number is 1463 4967  5434 6176
Amazing! Thank you for the info could you also please help me out with the amount of the charge?
15$
Could you also help me out with the date and time of the charge?
yeah sure, 06/19/2018 time is 12:20 pm
Okay great! Please allow me a moment while I check with the account. I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $15 from your account.
thanking you very much Drew.
You're welcome! Is there anything else I may assist you with?