Happy Morning!!!!
Hello! Happy morning to you too. Welcome to universal cable customer service. How may I help you?
Can I know the reason for my bill increase?
Sure! I will definitely solve your query. To proceed further, may I know your name and email address please?
My name is Linda George and my email is lindanaughty001@gmail.com
Awesome! just for verification, may I know the last 4 digits of your SSN please?
My SSN number is 3489
Superb! Thank you for all the details. Just give me a minute, I will contact my team regarding your query and let you know?
Please gohead
Thank you for waiting. I contacted my team and it seems you have subscribed to daily fitness tips and that's the reason for the increase in your bill.
I have not subscribed for any subscription. I am very much worried about your service. Please disconnect my service.
I'm so sorry for your inconvenience. It will be a great loss for us to lose a valuable customer like you. To cope with your loss, we would like to offer one-time special promotion of 10% off their next monthly bill.
Okay I am convinced for this time. But please ensure not making any mistakes in future. Thanks for your information and assistance. Have a good day. Bye.
Yes we will ensure this doesn't happen again. Will there be anything else I could do for you?