Hello
Hello and welcome to universal cable customer service. How may I help you today?
Hi, My Device is not working, So Could you please check it..
Oh! I'm so sorry to hear that. I'll definitely help you with that. To proceed further, may I know your name and account number please?
My name is Maria Simson. and my account number is 2597648010
Awesome! just for verification, may I know the last 4 digits of your SSN please?
SSN is 8864
Great! Thank you for all the details. Is the green light on your device blinking?
Wait a minute i will check. No is not blinking
Oh! I'm really sorry for your inconvenience. We will be sending you a replacement device. May I know your address please?
45, Rahman Street, Peach Road, Tx, US
Thank you for all the details. I've forwarded your matter. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
No Jamie, Please fix this issue as soon as possible, & Thanks for your valuable conversation.
You are always welcome. We are always there for our valuable customers. please be assured. Thank you for staying connected with us. For further queries, feel free to reach out to us. Have a nice day and take care. Goodbye :)