Hello there, I'd be glad to assist you today!
Hello Need your help to resolve Report an error in My credit card bill
okay! I'll surely help you with that, May I know your first and last name please?
Timothy Jason
Perfect! Could you please share the last four digits of your SSN?
6377
Great! Could you please share the 16 digits of your credit card number?
My credit card number is 6572876497276465
Okay, Could you please help me with the date, time and amount of the charge?
charged amount is $265. Date : 05/12/2018 Time : 11:30 PM
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $265, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
No Thanks for your great support
Did I answer all of your questions for today?
yes
May I confirm if all your questions have been answered for today?
yes
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!