hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I really apologize for the inconvenience, could you please let me know your name and the account number?
Weissnat Jessie, 6676 0980 4355
Thank you Jessie, may I also know the last 4 digits of SSN>
2281
Thank you very much, may I know how much extra amount has been charged on the bill?
56$
I'm sorry for that, please give me a minute while I get this done for you.
ok
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $56. Please ensure to pay the bill on the right time to avoid the inconvenience.
ok thankyou
You're welcome, will there be anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Always a pleasure! Thank you for reaching out to us, have a great day!