Hello.
Hi, I need to change the address associated with my account.
Sure. Could you please help me with your full name and the last four digits of your SSN?
My name is Ginny Maria Lewis, and my last 4 SSN #s are 9876.
Could you also help me with your credit card number?
It's 1234-1234-1234-5678.
Amazing! Could you help me with the new address so that I can update it right away for you?
Yes, the new address is 123 Street Lane in Smith City, California. The zip is 12345.
Thank you for the information Ginny. I've updated the new address to your account.
Great! I have one other issue. My credit card somehow got an extra charge on it for $15.99 when I was shopping online and got an error, and I need to have that charge removed because the transaction didn't actually happen.
I apologize for the error Ginny . Could you also help me with the date and amount of the charge?
It was on June 12, and it was $15.99 on my card.
I'm so sorry for the error in your bill Ginny. I'll go ahead and remove it right away. Thank you for bringing this to our notice.
Thank you so much! Is there anything I need to do to confirm it?
You're welcome Ginny.
That's all I needed.
Is there anything else I could help you with?