Hey there! Good morning. How may I help you today?
Hi jesse, i would like to inform that my insured iphone screen got broken
Sad to hear that! I'd be glad to help you with that. May I know your full name?
manjula srinath
Perfect! May I know your phone number and email address on the account?
manjus2002rediffmail.com +1253698520
I appreciate your patience in sharing the details. Please allow me a minute or two, while I quickly get this done for you?
thank you jesse
Thank you for holding on. I'd like to inform you that, I'll be able to replace the broken phone with a brand new phone. And, I request you to return the broken device in an envelope. I'd like to inform you that unless we get the broken one, we'll be unable to do the replacement. Hope you understand?
little correction on mail.manjus2002@rediffmail.com
No problem sir. I
yes understood
No problem sir. I'll change the email address for you. Please give me a moment. Thank you for staying connected. I've changed your email address. Is there anything more that I may help you with?