Hello there!
Hello
Hey there, how may I help you today?
I was reaching out to report an error on my credit card'is that something you can help me with my credit card bill
I'm sorry for the inconvenience, may I know your name please?
my name is Tasha smith
Thank you Tasha, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
the last 4 digits of my ssn is 5232 and the last 4 of my acct number is 8970 and i live at 123 county road in baltimore md
Perfect! May I know the date and amount of the charge?
sure the date was 5/27/2016 at 8:00pm and the amount was 100.12 dollars
Thank you for the details. Kindly give me a minute.
and I would like this charge removed from my bill please thank you Spencer
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
A few hours thank you so much. You have a great day
Always a pleasure. Have a great day.