Hi
Hello. How may I help you today?
I have error in my credit card bill. Kindly remove the charge.
I'm sorry for that. Could you please help me with your full name, the last four digits of your SSN and your credit card number so that I can check that for you and correct it?
My name is John and SSN no is 7100 and Credit card no is 9874152441479674
Thank you for the information John. Could you also help me with the date and time of the charge and also the amount of the charge?
Date - 06/12/2018 at 10 Sorry Date - 06/12/2018 at 10:15 and amount charged is 350 10:15 AM
Could you give me a moment here while I check the details for you John?
ok
Thank you for your patience. I'm sorry for the error in your bill John. I'll go ahead and have it removed right away. Thank you for bringing this to our notice.
ok Thank you
You're welcome. Is there anything I could assist you with?