hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
I completely understand how that feels. However, I'd be glad to help you find the reason behind that. Could you please help me with your full name and your account number?
McKenzie Eduardo, 8569 2410 7416
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the  bill?
7354 and $65
Thank you for that Mr.Eduardo. Could you please allow me a moment, while I get this done for you?
Ok
Well, I'd like you to be informed that the reason behind the increase in your bill is your contract for the basic cable services has expired and you no longer have the promotional rates.
ok
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome! Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!