hi
Hey there! Welcome to star cable customer service. How may I help you today?
my device is not working
That's sad! To proceed with your request, may I know your name and 16 digit account number please?
nisha & 6657 9900 7680 2341
Awesome! May I also know the last 4 digits of your SSN please?
6544
Great! Did you restart the router, that may resolve your issue i guess?
yes
Fine! Is the green light on the router blinking?
yes blinking
Superb! We'll be sending you a replacement device. Is that good?
ok
Fantastic! we'll send you the replacement device soon. Thank you for reaching out to us. Is there anything I can help you with?
nothing else
Fine! For any further query feel free to reach out to us. We're always there to help out our valuable customers. Have a nice day. Goodbye!