hi my device is not working
Hi! Welcome to universal cable customer service. I'm so sorry to hear that. To resolve your issue, may I know your name and account number please?
jimmy 875496857412
Awesome Jimmy! just for verification purpose, may I know the last 4 digits of your SSN please?
5874
Thanks for the details! Is the green light on your device blinking?
no
Oh! We are so sorry for your inconvenience. We'll be sending you a replacement device, may I know you residential address please?
nethai nagar madurai
Great! We'll be sending a replacement device and it will reach your place within 2-3 days. We apologize for the inconvenience. Will there be anything else I can help you out with?
ok no thanks
Thank you for connecting with us. For queries feel free to connect with us. Have a great day ahead. Goodbye :)