Hello there! How may I assist you today?
hi my phone is damaged
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
name:jack
Thanks Jack! May I please know your contact number and email address on the account?
contact number : 678 987 6543 email address: jack@gmail.com
Great! Please allow me a moment to check in the details stay connected.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
ok
Will there be anything else I may assist you in?
nothing else
Alright! It was great assisting you, have a wonderful day. Goodbye.