hi my device is not working
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my device is not working
Definitely! I'd be glad to help you with that. Could you please help me with your full name and your account number?
wiza and 6854 7687 9897
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
8647 yes
Alright! Thank you for that. Please allow me a moment, while I get this done for you.
ok
Not a problem. To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
ok
Great! Is there anything else that I may help you with?
nothing else
Wonderful! Thank you for bringing this up to us, we are always here to help you in any issue regarding cable/media. Goodbye!