hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device not working
I I'll help you with that, may I know your name and the last 4 digits of SSN?
marish 5526
Thank you Marish, could you please let me know the 16 digits of account number?
55658568544865
Thank you very much, could you please let me know if the green light on the device is blinking?
no
Not a problem, please give me a minute to proceed further. Not a problem, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
ok.thanks
You're welcome, is there anything else I may help you with?
no
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!
bye
Good bye!