Hi,good morning
Hello! Good morning. Welcome to media cable services. How may I help you today?
My device is not working
I will surely help you out in this regards, Could you please help me out with your name and 16 digit account number?
jacob and 8193 0283 7813 0338
Thank you Jacob, Could I also have the last four digits of your SSN for verification please?
8931
Alright! Jacob, I would like you check the router again and let me know if the green light on the router is blinking or not and then we can take the procedure further.
yes
Okay! Do I take this as a conformation that the green light on the device is blinking?
ok
Jacob! I see that there is a device malfunction and the device cannot be used any further, so I would be sending you a replacement for the device shortly. I would like to apologize for the inconvenience.
ok
Perfect! Is there anything else I could help you with for today?
nothing else
Alright! Have a good day! Hope to assist you in the future again. Goodbye!