HI
Hello! How may I assist you?
I WANT A NW CABLE CONNECTION WITH ANY DISOCUNT
I'll help you out with that. May I know your name and the account number?
KINLEY 4152 4857 5412
Kinley could you also help me out with the last 4 digits of your SSN?
1245
Perfect! Kinley I'd like to inform you that we have special discounts going on for students, military members and senior citizens. Could you let me know if you're any one of them?
STUDENT
Nice! May I know the name of your university?
MK
May I know when are you graduating from the college and the student ID number?
2017 & 415245
May I know in which year did you join the college?
2015
That means you're not a student anymore as you've finished your college, am I right?
YES
But you've told me that you're a student right?
I AM STYDING POST GRADUATE DEGREE NOW
Okay may I know when will you graduate from post graduate college?
2019
Perfect! Please allow me a moment while I go ahead and check with your details.
OK
Thanks for being patient. I'd like to inform you that I've checked with your details and good news you're eligible for $10 off from your next monthly bill.
OK
Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.