HAI
Hello! Good Morning, Welcome to media cable services, How may I help you today?
cancel your service.
I will surely help you out with that, before go ahead with the procedure I would like you to help me out with your name 16 digit account number please?
JESSLY 7675 5645 9089 6787
Thank you Jessly! Before we go ahead and cancel your account with us, could I please know the reason why you would like to cancel your account with us. We would like to get a feedback from you which would help us improve our service and keep our customers happy. Will you please go ahead and mention the reason now?
OK
I apologize! I haven't got your last response, could you please mention the reason of canceling the service with us?
MY bill is too high
Jessly, that is really bad. I would like to offer you a $5 discount on your bill for the coming three months to compensate the loss you had from our end. We would not like to loose a customer like you. So would you please be considerate and take this offer and continue with our service please?
OK
Awesome! Do I take this as a conformation that you would like to continue with our service?
YES
Great! Is there anything else I could help you out with for today?
NO THANKS
Alright! Have a good day, hope to assist you in the future as well. Goodbye!