Hello.
HI there. I saw a commercial on TV for a new, lower rate. Am I qualified for that? Hello, are you there?
Sure. Could you please help me with your full name and your credit card number and the last four digits of your SSN?
George Glass. 1234 5678 9101 3321. SSN = 1234
Thank you for the information George. Yes, I'm happy to inform you that you are qualified for the lower rates available with our bank.
Great. Can you go ahead and change that rate then? And is this just a temporary change or is it locked in for now?
It's permanent for all the valuable customers, who are qualified for these lower rates.
Great. If you could change that, I would appreciate it.
I'll go ahead and change the rate for you right away. It will reflect in your account shortly and you'll receive a message regarding the same.
Thanks.
You're welcome. Is there anything else I could help you with?