Hello, how may I help you today?
Hi I have a question about a charge for a streaming service on my credit card
Sure. I'll help you with that. Could you please help me with your name and the four digits of SSN?
there seems to be an error Yes Sam Stevens 556-74-8439
Thank you. Could you please share the complete credit card number?
4267889477526388
All right. Please tell me the date and the time of the error.
13 May 2018 13:54
All right. What was the amount charged?
$11,99
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries.