HAI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
change MY home phone service
Sure thing! I'll be happy to help you in this regard. May I know your full name and your account number?
jaws 4585 8596 8569
Lovely! Could you also please help me with the last 4 digits of your SSN number and the current service your using?
7589
And, also may I know the current service your using and the new service you'd like to change to?
no
I apologize, I haven't got your last response. Could you please help me with the current service your using and the new service you'd like to change to?
premium service
Fantastic! I appreciate your patience in staying connected with us, I'd like to inform you that I've updated your service to premium and this will reflect on your bill from next month.
ok
Great! Is there anything else that I may help you with?
no thanks
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!