hi drew
Hello! How may I assist you?
my device is not working
No worries, I'll help you out with that. May I know your name and your account number?
my name is mani account number 6525489465156489
Mani could you also help me out with the last 4 digits of your SSN?
6489
Perfect! Could you let me know if the green light on the device is visible or not?
device is visible
Should I confirm that the green light is visible?
yes
Okay! As the green light on your device is blinking I'd like to inform you that there is no problem with your device, however as you're informing that your device is not working I'll send you a replacement device at the earliest. I hope you're fine with that?
replacement device at the earliest
Yes, your device will be replaced at the earliest.
yes
Would there be anything else I may assist you with?
no need
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!