hai
Hello there, how may I assist you today?
the agent to ask for fixing the screen
I’m sorry, I’m afraid I was unable to follow that. Could you please elaborate the query so that I can assist you in the best possible way
ok
Could you please let me know if you would want the phone to be replaced?
hi no can you fix the screen
I'd love to do that however, I've a better solution for you that is I can send you a brand new phone and you can return us the damaged phone. Is that okay for you?
okay
To proceed with the process, could you please help me out with your full name?
rinku  khalia
Lovely! Could you also please help me out with your phone number?
6786786876876
Perfect! Could you please help me out with your email address on the account?
lhghghl@ughuihi.com sorry the correct email is abchkjhk@uh.com
No worries at all, email address noted as abchkjhk@uh.com. I'd like to inform you that the replacement phone will be sent to you at the earliest and I kindly request you to return us the damaged product.
ok ill do that
Thank you! Is there anything else I may help you with?