Hello! How are you today?
Hello, my screen has cracked and I need a replacement. Please could you help me with it?
Sure! May I know your first and the last name?
Sure, its Charlie Mcartney.
Thank you Charlie. May I know your phone number?
Yeah, my number is 243-234-234.
Thank you, Could now help me with the email address associated with the account.
Sure, charlie@hemail.com.
Great! I have processed your request. A replacement phone is on its way, and please send the current (cracked) device in the return envelope.
Sure, I'll do that. When will I be receiving the replacement device please?
It should take about 7-8 business days to reach at your mailing address.
Okay, thanks!
My pleasure. Anything else I may help you out with?
Nah, that's all for today. Bye!
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