HII
Hey there, How may I help you today?
I NEED  CREDIT CARD BILL CHARGE TO REMOVED
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
NIRMALA DEVI
Perfect! would you please share the last four digits of your SSN?
2564
Great! would you please share the 16 digits of your credit card number?
4582658741250356
Okay, would you please help me with the date, time and amount of the charge?
25/05/2018 250$
okay! thanks for sharing that information, Please allow me a moment while I look into this issue.
OK
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $250 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our support team.  Would there be anything else I may help you with?
OK THANK YOU
May I confirm if all your questions have been answered for today?
YES
It was really nice talking to you and a pleasure assisting you. I’m glad I could resolve this for you. Have a great day!