Hey! How may I help you today?
hi
Hi..
i want remove extra charge on my credit card
Surely I will help you. May I please know your first and last name?
naina naina joseph
Cool! May I also know the last four digits of your SSN?
4578
I'd also require the complete 16 digit credit card number.
5647896231457896
Thank you. Could you help me with the date and amount of the charge?
18/06 25$
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
thank u
You're most welcome. Would there be anything else I may help you with?
no bye
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.