Good morning
Hello! Welcome to CalTech Support. How may I help you today?
I'm wondering if the servers are down, I am having issues accessing the software
Okay. I'll be able to check the server status for you. Could you first share your name and the account number?
John Stamos, account is 4206996
Thank you, John. Could you also tell me which company you're from?
CVS
Sure, please give me a minute to check the global status of servers.
ok
Thanks for staying connected. I've checked the servers and I'm sorry that they are down for a few minutes. I assure the servers will be back in ten minutes.
darn can you check something else for me?
Sure, I'll be glad. What is it please?
I didn't get the last software update, do you know why?
Okay. Maybe, you've got an error with the auto-update. Don't worry. I suggest you update the application manually as of now and I'll raise a trouble ticket for you. The team will resolve it shortly. Would that be okay?
sure
Sure. You can update the application manually by going to the settings > updates > manual update. Could you try that and let me know?
that worked, thank you
You're welcome. I've also raised the ticket and I assure your problem will be resolved within 5 hours. Would there be anything else that I might help you with?
no that will be all
It was great assisting you. Thank you for reaching out to us. Good day!