Hey there, I hope your having a good day!
Hello! Good Morning Hello Sam, Are you there?
Hey we are connected! How may I help you today?
My credit card bill have some error, I need to correct it?
Oh no! did that really happened to you, Trust me sir we don't aim to provide this kind of service. I'm so sorry to hear that, Please share your details I'll get in touch with the respective team and get it sorted for you as soon as possible!
This is Peter
May I know your first and last name please? Okay, also share your last name?
Sorry! John, Peter
Perfect! would you please share the last four digits of your SSN?
9985
Great! would you please share the 16 digits of your credit card number?
3366 1478 2200 3520
Okay, would you please help me with the date, time and amount of the charge?
05/22/2018, for charge $29
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $29 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Fine with this Sam!
Did I answer all of your questions for today?