Hi Sam
hey there, I'd be glad to assist you today!
My credit card bill shows an error
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Silambu Arasan
Perfect! would you please share the last four digits of your SSN?
8764
Great! would you please share the 16 digits of your credit card number?
13454609878865764
Okay, would you please help me with the date, time and amount of the charge?
05/16/2018 11:00 AM 1700
Okay, thanks for being patient and sharing all the information.  please allow me a minute.
Okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $1700 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Nothing else Thank you very much
I hope we are connected? Hey, did I resolve all your queries for today?
Yes Good effort Thank you very much
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!