Hey there! How may I help you today?
Hi Charlie, I lost my card again it seems. Can you cancel it for me and get me a new one?
Sure, I'm sorry to hear that. However, that'll not be a problem as I'll get it block and issue a new one. Please may I know your name?
Susan DeSimone
Thanks, Susan! Please could you help me with your credit card number and also your SSN?
The card number is 0020-2548-5632-2542 and the social ends in 0214
That's really helpful, thank you. Could you tell me when was the card last used?
I used it on June 21st No actually, I used it yesterday June 28th
Sure, thank you. That was really helpful. Have you filed a report with the police?
I did not yet
I request you to file a report as soon as possible, as it is mandatory to do so in this case. However, I'll block the card to prevent misuse.  Is there anything else that I might help you with?
Not today, thanks for all the help
You're most welcome! Always a pleasure to assist lovely customers like you. Great day!