HAI
Hello! How may I assist you?
HEY DREW, I WANT TO FIX MY DEVICE, AS I T IS NOT WORKING
I'm here to help you out with that. But, could you please help me out with your name and the account number?
NAME - PRATIK ARORA MNUMBER - 526845024789
Pratik could you also help me out with the last 4 digits of your SSN?
SSN - 8479
Perfect! Could you tell me whether the green light on the device is working or not?
NO.. IT IS NOT WORKING DREW..
Okay then I'd like to inform you that your device is not working anymore, but no worries, I'll send you a new device as a replacement right away.
OH GREAT.. ALSO I HAVE TROUBLE CONNECTING THE INTERNET DREW..
No problem I'd like to inform you that the new device will solve all the issues and you'll be able to connect to the internet.
PERFECT. THANKS A LOT DREW FOR HELPING..
You're welcome! Is there anything else I may assist you with?
NO THANKS. THAT'S IT
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.