hai
Hello good evening! You have reached the helpdesk of IT department, how may I help you?
i have an issue in my company's software..
Sure! I'll be glad to help you, may I please know your name and last 4 digit of the account number ?
name - harprit bhatia number - 4287
Thanks Harprit! May I please know your company's name?
it is HMT COMPANY
Perfect! Could you please elaborate the issue that you are facing with the software?
to check the global status of server.. the software is salesforce..
Sure! Please allow me a moment to check the status and get back to you.
sure.. take your time
Thanks for being so cooperative, The server are down at the moment and will be up in about 30 mins. And you can again use the network. Sorry for the inconvenience you faced. Anything else I may help you in?
hmm okay.. and also it is not working as expected..
May I please know which application is it that you are facing the issue with?
''quick memo'' software
Sure! May I please know if the software version you are using the latest version?
yes cameron
No problem! I'll be raising a trouble ticket for you, we have a special team dealing with this they'll solve you issue in a snap. You'll be able to use the application in about 30 mins. Anything else I may help you in?
oh okay cameron.. thank you for helping me.. that's it.. nothing else..
My pleasure! Feel free to reach out to us when needed, it was great assisting you. Have a nice day, goodbye