hi
Hello there! Welcome to Brad Ford Web services, how may I help you today?
bill keeps going up
I apologize for the inconvenience, could you please let me know your name and the email address?
lily lily@gmail.com
Thank you Lily, may I also know the last 4 digits of SSN?
8474
Perfect! May I know how much extra has been charged on the bill?
200
I'm so sorry for that, please give me a minute while I get this done for you.
ok
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of 200. Please ensure to pay the bill on the right time.
ok
Perfect! Is there anything else I may help you with?
ok no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!