hi
Hello! How may I assist you today?
i want change my service
I'll help you out with that. May I know your name and the 12 digit account number?
joseph john 876548904321
Joseph could you also help me out with the last 4 digits of your SSN?
9876
Thank you for proving the required details. Could you also help me out with which service are you using right now?
landline
Nice! May I know which service you want to change to?
internet
Okay! Your request has been taken and I'd like to inform you that your service will be updated in the next 24 hours.
o ok
Would there be anything else I may assist you with?
no
Awesome! Thanks for choosing us, hope you'll have a wonderful day ahead.