Hi
hey there, Good morning!
My credit card bill shows an error
Oh no! I'm sorry that is currently an issue on which we are working and we will resolve it shortly. Kindly bare with us. I'll try my best to help you out, May I know first and last name please?
Elle Jacobs
Perfect! would you please share the last four digits of your SSN?
9873
Great! could you please share the 16 digits of your credit card number?
839402804983848893
And also would you please share the date and amount of the charge?
04/13/2018
could you also help me with amount of the charge?
850
alright! thanks for being so patient and cooperating. I'll go ahead and look into your issue quickly.
Thank you very much
I regret the inconvenience caused, I can understand that how frustrating it might be to be charged incorrectly. I'll personally look into this issue and ensure that it gets resolved as soon as possible. However, for now I've made a request for a refund of $850. which will be directly credited into your account.
Thank you very much Are you connected?
yes we are still connected! I hope that I have answered all your questions for today?
Nothing else Have a great day
I'm glad that could resolve this for you. hope to see you again. have an amazing day ahead!