hi
Hello! Welcome to Star cable customer service. How may I help you today?
why my bill keeps going up
Oh! I'm sorry to hear that. To proceed with your query, may I know your name and email address please?
manjoi manjoi5588@gmail.com
Perfect! just for verification purpose, may I know the last four digits of your SSN please?
2056
Great! Just give me a minute, I will connect with my team regarding your issue and will let you know why your bill is increasing?
k
Thanks for waiting! I contacted my team and it seems your contract has expired and so you no longer have the promotional rate.
cancel my cable service
Oh! We'd never want to lose our valuable customers. To cope with your increased bill, we would like to offer you a one time special promotion of 10% off your next monthly bill.
no..i want close
Okay! I've proceeded your request. Is there anything else I can do for you?
no
Thank you connecting with us. For any further queries, feel free to let us know. We're always here to help you. Have a nice day. Goodbye!