Hello
Hey there, you're connected to Star cable customer service! How may I help you today?
Yes, Iwant to find out why my bill is constantly going up? thx
Oh! Sorry for that! I'll right away check that! May I know your name please?
Mr, Anderson
Could you also help me with your email address please?
John Anderson It’s JA@gmail.com
And lastly, could you help me with the last 4 digits of your SSN?
7777
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
You know what, can you just cancel the whole cable service, thx
Sure, I've made a cancellation request and it will be cancelled within 24-48 hours.
Great, thx
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.