hi
Hi! Welcome to universal cable customer service. How may I help you today?
my device is not working
Oh! I'm really sorry for your inconvenience. To proceed further, may I know your full name and account number please?
jimmy 985478968574
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
6985
Awesome! Is the green light on your device blinking?
no
Oh That's really unfortunate to hear this from our valuable customer. We'll be sending a replacement device to you, may I know your residential address please?
madurai nethai nagar
Perfect! We'll be contacting you before reaching to your place. Inconvenience caused is deeply regretted! Is there anything else I can help you out with?
ok no thanks
Thank you for connecting with us. For any further query, feel free to contact us.
ok
Have a nice day ahead. Bye :)