Good morning
Good morning! You've reached Net link Media/Cable Services. How may I help you?
I found my cable bill goes on increasing every month. I am not satisfied with the service. Please change it
I completely understand your situation. I'll definitely resolve this for you. May I know your full name and your account number?
I am James Martin and account number is 2571849501937567
Awesome! Could you also please help me with the last 4 digits of your SSN number and the extra amount on the bill?
Amount additionally charged is $200. Please have my SSN number is 3689
Thank for that Mr.Martin. Please allow me a minute or two, I'll get back to you with the reasons.
Please go head
Well, I'd like you to be informed that the reason behind the increase in your bill is your contract for the basic cable services has expired and you no longer have the promotional rates.
Oh I see. Please change my service to platinum
Sure, I'll do that. Could you please hold on for a minute?
Yes please have your time
Good news! I have upgraded your basic cable services to platinum services and you will no face the issue of the amount being increased.
Thank you  so much for your assistance. Have a great day. Bye
You're welcome! May I confirm if all your questions have been answered for the day?
Yes you have answered all my queries. Good day.Bye
Wonderful! Thank you for choosing us, It was great assist you. Have an amazing day!