Hi there! Welcome to universal cable customer service. How may I help you today?
hai
Hi there! Welcome to universal cable customer service. How may I help you today?
they have discounts available
Sure! I'll definitely help you with your query. To proceed further, may I know your name and account number please?
ramkumar 567895247865
Awesome! just for verification, may I know the last 4 digits of your SSN please?
5241
Great! Thank you for all the details. We have discounts available only for students, active military members and senior citizens. May I know if you are a student, an active military member or a senior citizen, please?
only for students
Sorry sir but could you please be more specific? May I know if you are a student, an active military member or a senior senior citizen * ?
military member
Superb Sir! may I know if you are in army, air force, navy or the national guard?
national guard
Perfect! may I know your ID number please?
12
Nice! Thank you for sharing all the details. Just give me a moment, I will check your documents and then get back to you?
ok
Thank you for waiting sir. Good news! You are eligible for our offers. We'd like to offer you a 10$ off your monthly bill. Also we have two additional offers : 10% off premium cable if you sign a 3 month contract or 15% off platinum cable if you sign a 3 month contract. which one would you like to sign up for?
premium cable
Sir, I would personally suggest you to go for platinum cable. As you can see  there are three service plans: basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels). In platinum plan you will have access to all the channels for just 100$ per month and also the service quality is much better.
premium
Okay sir! I've placed your request. We hope you enjoy our offers. Is there anything else I can help you with?
no thanks
Thanks for staying connected with us. For further queries feel free to reach out to us. Have a nice day ahead. Bye :)