Hey there, how may I help you today?
HI
Hello there!
YES
How may I help you today?
I MADE A PURCHASE ON $400 BUT IT SHOWS ME A $500
I'll help you with that. May I know your name please?
KANNA
Hey Kanna, Is it debit account or credit account you are referring to?
CREDIT ACCOUNT
That made me easier. Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN - 9874 CREDIT CARD NO - 6352
Perfect! May I know the date of the charge?
12/06/2018
Thank you so much for the details Kanna, Kindly give me a minute to proceed further.
OK
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
THANK YOU SO MUCH SPENCER
You're most welcome Kanna, Is there anything else I could assist you with?