Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
hi
Hope we are still connected?
cancel my cable service
May I please know why would you want to cancle the services?
over billing
May I please know your name and account number so that I could check the reason behind that?
robert john 5264879562154
Thanks Robert! Could you please help me with the last 4 digit of the SSN?
4567
Perfect! Please allow me a moment to check the details and get back to you.
nothing
Thanks for being so cooperative, the reason for the increase in your bill is because there has been more than limit usage of the internet data. If you like to continue the service with us I'll be giving you a one time promotional offer of 10% discount of your next month bill payment, would you like to continue the service?
okay sir no thanks plase cancell the cable service
If you like to continue the service with us I'll be giving you a one time promotional offer of 10% discount of your next month bill payment and If you like I can activate the previous pack for you and you will be charged accordingly, would you like to continue the service?
nothing thanks
Would you like to continue the services or would you like to cancel it?
yes cancel it
Alright! I'll cancel the services for you, anything else I may help you with?
nothing
Alright! Thanks for choosing our services, have a wonderful day. Goodbye.