HAI
Hello! How may I assist you?
change MY service
Sure thing! May I know your name and the account number?
JESSE 456897641256
Jesse could you also help me out with the last 4 digits of your SSN?
5487
Jesse may I know which service are you using currently?
YES
May I know which service are you using right now?
PLATINUM SERVICE
Okay may I know to which service would you like to change to?
PLATINUM SERVICE
But you are already using platinum service right?
YES
Then may I know to which service would you like to change to?
change my platinum service
To which service I should change basic or premium?
premium
Nice! I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
ok
Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.