hi'
Hi there! How may I assist you today?
want replace phone
May I please know if your phone is damaged or broken?
damaged
Alright! Could you please let me know your full name?
Kaylah Norton
Thank You! Could you please share your phone number and email address?
pgottsch@live.com
I'll also need your contact number could you please share?
9965000447
Amazing! Please allow me a moment to check the details and proceed with your request. Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?