Hey there, I hope your having a good day!
hi, i received my credit card bill recently and i noticed that some error on my bill, you have been charged me excess amount, could you check and tell me
Oh no! did that really happened to you, Trust me sir we don't aim to provide this kind of service. I'm so sorry to hear that, Please share your details I'll get in touch with the respective team and get it sorted for you as soon as possible!
this is second time happening like this, i don't know why is it so ?
I can completely understand how it is to be charged incorrectly, I'm looking into your issue and will try my level best to help you out!
any how, kindly remove that excess amount and make account clear
May I know your first and last name please?
kumara mangalam
Yes of course, I'll do that right now sir. Perfect! would you please share the last four digits of your SSN?
9938
Great! could you please share the 16 digits of your credit card number?
4223-8833-8873-9233
Great! would you please share the 16 digits of your credit card number? Okay, would you please help me with the date, time and amount of the charge?**
06-11-2018 amount of $330
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $330 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
nothing, in future please to avoid this kind of mistakes
Yes! Definitely sir we are already working on it, we will resolve it very soon. I'm so sorry for the inconvenience.