hi,good morning My device is not work
Hello there! Welcome to Act fiber net services, how may I help you today? I'll help you with that, may I know your name and the last 4 digits of SSN?
Pfeffer Damon,  SSN : 3821
Thank you Pfeffer, may I also know the 16 digit account number?
6823 8923 7927 9023
Perfect! Could you please let me know if the green light on the device is blinking?
yes
Not a problem, please give me a minute to proceed further.
ok
Thank you for staying connected, we've sent you a new device in regards to the replacement with the old one. Will that be fine with you?
ok
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!