Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
Hello my divice is not working device
Oh that's bad, may I please know if the green light on the device still working?
No Are you Connected
Sorry for the delay! No worries, I'll be applying for a replacement device for you, could you please let me know your name?
James Frank
Thanks James! May I please know your account number and the last 4 digit of the SSN?
9575 5475 9857 4254 - SSN - 8745
Great! Please allow me a moment to check the details.
Sure
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?