hi
Hello! Good evening, Fast net cable services. How may I assist you today?
my device is not working and i am having trouble connecting to the internet
Please be specific with your query, is your device not working or you facing trouble with connecting to internet?
i am unable to connect to the internet
Alright! I'll be able to hep you in this, have you tried restarting the device?
yes it did not work
Alright! I'll be applying to get you a replacement, please help me with your name?
jason belch
Thanks Jason! Please let me know your complete account number and the last 4 digit of the SSN?
65787986897 7890
Perfect! Please allow me a moment to proceed further.
sure
Thanks for waiting, I've processed your details and have applied for a replacement of the device, you'll soon receive the new device. Anything else I may help you in?