hai
Hello! How may I assist you?
device is not working
No worries, I'll solve your problem right away. May I know your name and your account number?
ram 698547325698
Ram could you also help me out with the last 4 digits of your SSN?
6598
Perfect! May I know if the green light on the device is visible or not?
yes
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
ok
Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.