hello there, Good morning! I hope we are connected?
HELLO, YES GOOD MORNING
how may I help you today?
I LOST MY CREDIT CARD
Alas! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
YES O0F COURSE AME IS NAJMA PARVEEN
Perfect! would you please share the last four digits of your SSN?
7789
Great! could you please share the 16 digits of your credit card number?
6547525394681233
would you please help me with the date, when you used your credit card for the last time?
I LOST IT ON 20 JUNE 2018 SOORY SORRY I USED IT ON LASTLY ON 19 JUNE 2018
Okay! thanks for sharing all that information, did I you file a police report about the lost card?
EXCUSE ME, I GAVE WRONG INFROMATION I USED THE CARD ON 18 JUNE 2018 FOR THE LAST TIME
Yes, I have changed that, please be patient sir, I understood that.
NO I DID NOT FILE ANY REPORT IN  POLICE STATION
Hey! I'd like to inform you that according to our banks policy you'll have to file a police complaint about it, then we will be able to proceed further with the procedure. However, after filing the report, please feel free to contact us at anytime, We'll block your card right away.
THANK YOU
Would there be anything else I may help you with?
NO, I WILL FILE THE REPORT AND THEN I WILL CONTACT YOU
Yes sure, we will block your card right away. please contact us immediately.  Would there be anything else I may help you with?
THANK YOU , THAT ALL
It was really nice talking to you and a pleasure assisting you.  We want to provide a service that customers will remember. Have an awesome day ahead!
I also feel very happy by chatting with you. AND YOU RESPONDED VERY GENTLY
I'm glad sir, hope to see you again. I'm elated that I was able to serve you. Thank you so much sir!