I have a problem with my account.
Hello, good morning! You're connected to Riley! How may I assist you today?
My bill keep going up every month. Can you explain why?
Oh! Sorry for that! I'll check with it right away! May I please know your name and email address?
Jack Ryan. Jack_Ryan@outlook.com
Could you please help me with the last 4 digits of your SSN for verification purposes.
1234
Perfect! Please allow me a moment while I check this for you.
This is taking quite a long time. I think I just would like to cancel my cable service.
As I see, the usage limit was been crossed, and that's the reason your bill was high this month. You've crossed the usage limit.
I am not happy with having a usage limit, as I have a big family. I would like to cancel my service and move to a service that doesn't have a usage limit.
You've subscribed for a usage limit pack. I can help you with a different plan which costs you less and your family can use it as per their wish.
What is the cost of the other service? Is it unlimited?
Yes, it is unlimited and pocket friendly. I'm positive you'll love our new data plans.
Do I need to sign a new contract? I am willing to give it a try as long as I don't need to commit to a new contract.
No, that won't be required. What I'll do is send you an email in which you can see all our existing and new plans which are been introduced, and you can select which you wish to. We'll then go ahead and make the necessary changes for you. Are we connected?
Ok. Sounds good.
Great! Would there be anything else I may assist you with?
No, thank you.
Sure, it was a pleasure assisting you, please do reach out to us in case of any further queries.