Hello Sam.
Hello there, How may I help you today?
i have an error on my credit card bill, so could you please resolve this and also help me to get back my amount
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name.
john kennady
Perfect! would you please share the last four digits of your SSN?
SSN 8729
Great! could you please share the 16 digits of your credit card number?
7084 6154 2541 2949
Okay, would you please help me with the date, time and amount of the charge?
the date was 06/06/2018, time 06:25 pm and the amount of the charge 45$
okay, great!  please give me a moment while I process with your request.
yeah sure ,
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $45, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
No, thanking you  very much.
your most welcome, did I answer all of your questions for today? I hope that was useful, It was really pleasure assisting you. Have a great day ahead, Hope to see you again.