hi,good morning
Hello! How may I assist you?
My device is not work
No worries, I'm here to help you out with that. May I know your name and the account number?
Hills Santos, 5271 8329 0133
Hills could you also help me out with the last 4 digits of your SSN?
6994
Perfect! May I know if the green light on the device is wotking?
yes
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
ok
Would there be anything else I may assist you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.