Hi
Hello there, How may I help you today?
I want to inquire if new lower rates are available to me
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
OK no problem
Anything else I may help you with?
No Yes indeed sorry are you there ?
Yes.
I want to change the address as well
Since there are no questions related to the task, then I'll be forced to disconnect the chat. Thank you for reaching out to us. Have a great day! All right. I would be glad to help you out in this regards. May I know your name please?
Martha Sengar
Thanks.  To get your bank details I would need your last 4 digits of SSN
9687
Perfect. Could you please provide me your complete credit card number.
45698547584696584
Awesome. May I know the new address , so that I can update the same for you.
But why is this needed for changing address. Are you trying to hack my account. My new address is New Kotwali road, Bombay
I apologize. However new address is obviously required to change in pace of the old one.
I told new address in previous message. Do I need to write twice. Are you slow ?
I apologize. As per our previous conversation there is no address mentioned. I apologize. I got it now
OK
Sorry for the inconvenience. Great. I have gone ahead and updated the new address for your convenience.
Can you repeat what have you updated the address to ?
New Kotwali road, Bombay - This is the new address that I have update for you.