hi
Hello! Fitnet Cable services, how may I help you?
i want to change my cable service
Sure! I'll be bale to help you in that, could you please let me know your name?
Danial Timothy
Thanks Danial! May I please know your account number and last 4 digit of SSN?
6974
Is that the last 4 digit of the SSN?
yes
Alright! May I please know your account number too?
01566321
I need the complete 12 digit account number could you please share?
685120036256
Perfect! May I please know what service are you currently using?
normal service, i want premium services. could you please change?
What service would you like to change the home cable service or the internet service?
home cable service
Alright! Please allow me a moment to proceed with your request.
ok
Thanks for bring so cooperative, I've processed your request I have changed your current home cable plan of basic service to the premium services. From now on you'll enjoy the benefits of premium pack and will be charged accordingly, anything else I may help you with?