Hello. Can you help me? I am having trouble updating my app.
Hello! Welcome to CalTech Support. I'll do my best to help. May I please know your name?
Sara I think I missed the most recent update.
Sure, Sara. Don't worry, this is unusual but a very minor one. Could you tell me which application are you facing this issue with?
I am trying to update my Outlook app.
Sure, I'll help you resolve the issue. I would also require the last four digits of your account number and the name of your company.
1515 Harvest Falls is the company name.
Sure, thanks. As you're missing updates, I suggest you to upgrade the application manually for time being and I'll get a trouble ticket raised for you so that the team will resolve the issue as soon as possible. Would you like that?
Yes please.
Great! I've raised the ticket the team will contact you and resolve the issue within 24 hours. We assure.
I am also having trouble with retrieving my emails.
Okay. Could you tell me if you're facing the issue on a single system or multiple?
Just on my app on my phone.
Well, in that case, could you try uninstalling and reinstalling the application? Sometimes there will be a problem with the OS which can be resolved by doing that. Could you try and let me know? I'll stay on line for you.
That worked.
That's amazing. How else can I help you?
That is it.
Sure. It was great assisting you. Have a wonderful day!
You too.
Take care, Sara!