Hey! You're connected to Moon Cable Customer Service, how may I assist you today?
Hello, I'd like to cancel my service and was wondering if I can do that here
Let me check your account, may I know your name?
Jason Smith
Could you also help me with your account ID?
7754567456
May I know the reason for the cancellation?
Price is getting a bit too high so I'm switching to a different company
As I see, your bill was high only this month and that too the reason was usage limit was been crossed. We're ranked number one in cable service corporations, We provide super fast service and our customer associates are always available 24*7 to assist you. I'm sure any other company won't be as competent as we are. We don't want you to leave us. We'll provide you $5 Off on your next month's bill but please give us a chance to give you the best service.
I've already made the switch, I want to try it out for a bit and I'm not ruling out coming back if the other company doesn't provide quality service
Sure, do you want me to put your account on hold? So that, you don't have to go through all the formalities when you switch back to our service?
That would be great Thanks
Sure, thank you. Would there be anything else I may assist you with?
No that's it, thank you
Thank you for contacting our customer service, please feel free to contact us anytime for further queries. We are available 24 * 7 for our valuable customers. Have a great week ahead! Good bye!