hi
Hello there! Welcome to Act fiber net services, how may I help you today?
my device is not working
I'll surely help you with that, could you please help me with your name and the last 4 digits of SSN?
Wiza Benjamin, SSN : 8329
Thank you Wiza, could you please let me know the 16 digit account number?
5272 7826 5632 4327
Perfect! May I know if the green light on the device is still working?
yes
Not a problem, please give me a minute to proceed further.
ok
Awesome! Thank you for staying connected, I've initiated your replacement. New device will be sent to the updated address shortly.
ok
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!