HI
Hey there, you're connected to Star cable customer service! How may I help you today?
MY INTERNET BILL IS TOO HIGH
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
Johnson Lance
Could you help me with your email address?
lance31@gmail.com
Awesome! And the last 4 digits of your SSN would be?
3079
Perfect! Please allow me a moment while I check the same for you.
Ok
As I see, the plan you had subscribed for, has been expired and that's the reason you were been charged $50 more on your total bill.
OK
Would there be anything else I may assist you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
Have a great day ahead and please do reach out to us in case of any further queries.