Hello there, how may I help you today?
I MADE PURCHASE ONLY $50 BUT THEY SHOWS ME $65
No worries, I'll help you with the removal of those extra charges. Could you please help me out with your full name?
PANITHA VALLI
Could you also please help me out with the last 4 digits of your SSN?
9821
Could you also help me out with your credit card number?
821045632564551
Amazing! Thank you for the info could you also please help me out with the date of the extra charge?
02/06/2018
Okay! Thank you. Please allow me a moment while I check with the account.
CHARGES $15 YES
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $15 from your account.