Hello there, how may I help you today?
I want to remove the charge incorrectly billed on my credit card. Can you help me with that?
Sure thing, could you please help me out with your full name and last 4 digits of your SSN?
My name is Elmer Clark and SSN is 5329
Great! Could you also please help me out with your credit card number?
My credit card number is 4532 9197 5131 3719
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
It was charged on 06/18/2018 and the amount of charge is $35
Okay great! Please allow me a moment while I do the needful.
Okay
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $35 from your account.
Thank you for your help Drew.
You're welcome! Is there anything else I may assist you with?
No else. Thank you.
Okay great! Thank you so much for your cooperation! Have a great day!