hi
Hey! How may I help you today?
My last credit card bill was extra charged.
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
fillander
May I also know the last four digits of your SSN?
2547
I'd also require the complete 16 digit credit card number.
5454545426536235
Thank you. Could you help me with the date and amount of the charge?
ya sure.. 18-06-18 $45
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
around 2.35pm thank you so much...
You're most welcome. Would there be anything else I may help you with?
nothing else..
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.