hello
Hey there! Good morning. Welcome to LMT software services. How may I assist you?
I am having trouble with outlook this morning, I am unable to retrieve my email.  can you assist me?
I apologize for the inconvenience. I'd be glad to help you with that. May I know your name and the last 4 digits of your account number please?
Marcus / 38djsdr387jd@*473fh
Awesome! Could you help me with the name of your company as well?
SA-Sales
Superb! Could you please try to install the latest version of Outlook and open that?
Ok let me try it Ok it has finished installing and it opened automaticaly
Perfect! Is there anything else I might help you with?
nope that is all! thanks for your help
Fantastic! It was good to assist you. Have a nice day. Bye.