Hey! How may I help you today?
hi i want to change something in my credit card
Surely I will help you. May I please know your first and last name?
kamal raj
Awesome! May I know the query? What would you like to change in your credit card?
my bill amount is 500$ , but wrongly mentioned as 700$, so pls change correct one hi
I'm sorry to hear that you've been charged $200 more than what you were ideally had to be charged. I'll definitely help you. Could you help me with the last four digits of the SSN and also the complete 16 digit credit card number?
16 digit no.45564556568990 4 digit 8990 waiting
Thank you. Could you help me with the date and the time of the charge? I don’t mean to rush you. However, I just want to check if we’re still connected?
date.15.06.2018 time.6.00pm
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
ok , thank you
You're welcome. May I confirm if all your questions have been answered for today?
yes
I’m glad. We aim to make your Banking experience a pleasant one. Looking forward to seeing you soon.