Hi
Hello there, how may I help you today?
My credit card bill has unexpected charges. Could you please help me with that?
No worries, I'll help you with the removal of charges. Could you please help me out with your full name?
My name is Smith Jackson
Could you also please help me out with the last 4 digits of your SSN?
SSN is 6874
Could you also help me out with your credit card number?
My credit card number is 5845 9841 1015 0057
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
It was charge on 13 June 2018 at 10 am and the amount is $35
Okay! Thank you. Please allow me a moment while I check with the account.
Ok Drew
I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $35 from your account.
You are awesome drew. Thank you for your help
thank you so much! You're welcome. Is there anything else I may assist you with?