hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
i want to upgrade my internet service
For sure! I'll be glad to help you with that, could you please let me know your name and the account number?
Baumbach Danielle a/c no:6546 7648 2345
Thank you Baumbach, may I know the last 4 digit of SSN?
3220
Perfect! May I know what service you're currently have?
at&t
Awesome! May I know to which service you'd like to change to?
change to century link
For sure! In the century link, would you like to change to home phone service or to the fastest internet service?
ok
May I know if you like to change to home phone service or to the fastest internet service?
home phone service
Perfect! I'll sure add another cable service for you, please give me a minute to proceed further.
ok
Thank you for staying connected, as you're already using the basic cable plan. You're now upgraded to the premium plan. Will that be fine with you?
ok
Awesome! Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!