Hi my name is Mike, I have a problem about my bill. I am paying more every month
Good morning! You've reached Net link Media/Cable Services. How may I help you today? Not to worry, I'll surely help you with that. May I know your full name and your email number?
Mike Miller, mike.miller@gmail.com
Lovely! Could you also please help me with the last 4 digits of your SSN number and the extra amount on the bill?
7895 but this is not the only one I have price is higher every month from the previous one
Alright! Please allow me a moment, I'll get back to you with the reason. appreciate your patience in staying up.  Well, Mr.Mike I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
But I haven`t got any notification about this. Please cancel my account. I should have informed before my payment increase
Alright! Before I do that. We have a one-time special promo offer with 10% off on your next months bill. Would you like to avail that?
too late. Please cancel
Sure, Not a problem. I'll go ahead and cancel your cable services. Here after you won't receive any notification from our service. May I confirm if all your questions have been answered?