Hi Drew,
Hello! How may I assist you today?
My i phone screen just cracked , please help me to arrange new one
No worries I'm here to help you out. May I know your name?
My name is Viki
Viki may I know your phone number and the email address associated with the account?
My phone no. is 85654589545 and the address is No.8 , MNB street ,chennai
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
Sure!
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
Ok noted  and i will send the same
Thank you! Would there be anything else I may assist you with?
No, thanks
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!