hai
Hello! How may I assist you?
My internet modem is not working since yesterday. Could you please help me to resolve this issue ?
I'm here to help you out with that. May I know your name and the 12 digit account number?
My name is Rajiv Kumar. My account number is 542631987516
Could you also help me out with the last 4 digits of your SSN?
1856
Perfect! May I know if the green light on the device is working?
No. Green light is not working
Okay as the green light is not blinking on the device I'd like to inform you that the device isn't working. However, no worries I'll send the technician and a new device right away to your place so that he'll replace your old device and install a new one.
Thank you
You're welcome! Would there be anything else I may assist you with?
no thanks
Okay! Thanks for reaching out to us, hope you'll have a wonderful day ahead.
ok bye
Goodbye!