hi my device is not working
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today? For sure! Could you please let me know your name and the 16 digit account number?
valentina and 6879 9642 6929 7393
Thank you Valentina, may I know the last 4 digits of SSN?
7930
Perfect May I know if the green light on the device is still blinking?
yes
Perfect! Not a problem, please allow me a minute while I get this done for you.
ok
Thank you for staying connected, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible. Will that be fine with you?
ok
Awesome! Is there anything else I may help you with?
nothing else
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!