HI
Hello! Good morning, Fast net cable services. How may I assist you today?
MY INTERNET BILL IS TOO HIGH
Please let me know your name and account number so that I could check the reasons?
REJI 7654 8764 8765
Thanks Reji! Could you please let me know the last 4 digit of the SSN?
6445
Perfect! May I please know how much extra amount have you been charged?
$55
Please allow me a moment to check in the details.
OK
Thanks for being so cooperative, I'm sorry to inform you that your promotional rate pack contact has been expired that is the reason your bill has gone high. Would you like me to activate the pack again so that charges be the same as before?
YES
That's amazing! I'll activate the pack effective from next month, anything else I may help you with?
NOTHING ELSE
Alright! It was great assisting you, have a great day. Goodbye.