Hi Drew
Hello there, how may I help you today?
I need your help to check my balance
Sure thing! Could you please help me out with your full name?
My name is Ajay Ravi
Great! Could you also please help me out with last 4 digits of your SSN?
It is 9854
Could you also please help me out with the last 4 digits of your account number?
it is 8547
Great! Please allow me a moment while I check with the account.
ok
I highly appreciate your patience, I'd like to inform you that the account ending with 8547 states a balance of $200.
ok. Thanks for your help
You're welcome! Is there anything else I may assist you with?