Hello! Good morning. How may I help you today?
My phone screen just cracked, can you please help me with this?
I'm so sorry for what has happened. Do you like to have a replacement mobile delivered to you?
Yeah, that would be great
Sure! I'll help you with that. May I know your name please?
Sure  i'm Dexter Lorris
Alright Lorris! Could you please share your phone number?
Sure +1-604-555-0110 and email is : Dexterlor76@gmail.com
Awesome! Please give me a moment to initiate the process.
Sure
Thank you for waiting. I appreciate your patience. I've processed the request for a replacement device and you'll be receiving it in a couple of days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with?