Hello I recently got married and want to change the address on my account to 123 North Main Street
Sure. Could you please help me with your full name, the last four digits of your SSN and your complete credit card number?
Jan Marsh 5465 6546469895
Amazing! Could you help me with the new address so that I can update it right away for you?
The new address is  123 North Main Street
Thank you for the information. I've updated the new address to your account.
Thanks so much! I have one more question though. There is a commercial about 10% rate and I have a 15% rate, I was wondering if that rate is available to me.
Someone from our bank will get back to you on this shortly after checking your account details.
Ok, awesome! That's all then
Is there anything else I could help you with?