Hi.. I have an enquiry regarding my bill...
Hello! I'll help you out with that. May I know your name and the 12 digit account number?
My name is margaret smith. My number is 812396656188
Could you also help me out with the last 4 digits of your SSN?
6425 My bill is going up every month. I would like to know a valid reason for that.
No worries, I'll let you know the reason right away. Please allow me a moment while I go ahead and check with the reason.
It has been a trouble for me.. The bill just goes up every time...
I apologize for the inconvenience caused to you. I'd like to inform you that the bill has been increased due to increase in government taxes which increased from 2.5% to 5%.
I would like to cancel my cable service... Please take the necessary steps..
I'll help you out with that, but may I know the reason behind the cancellation?
The bill is very high. I think i might change to another service.
I understand your concern but I can help you out with that too. How about I'll provide you a 10% discount on your next month which will cover your expenses of this month?
discount on every month??
I'm sorry but the discount would be provided only on your next bill.
Then please cancel my service. I have to look for other options...
Are you sure you want to cancel the service because we are the best service provider in the whole city and the rates are also very reasonable for the service provided. Also I'll make sure that the bill won't be high from next month.
Ok.. Then let me think about it.. As of now i will maintain the account..
That's awesome! I'll make sure to resolve the issue as soon as possible, will there be anything else I may help you with?
No.. Thanks for helping me.. That will be it..
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns, have an awesome day ahead!