hello jesse
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
tere is some problem with my deivce connecting to internet
I regret your inconvenience your facing. I'll definitely help you in this regard. Could you please help me with your full name and account number?
jessica anderson 534555436655
Awesome! Could you please help me with the last 4 digits of your SSN?
5434
Perfect! To proceed further with your query, may I know if the green light on the router is working?
yes
Alright! Not a problem, to avoid such issues further, I'll get a replacement done for the router, and our executives will  reach you out within 2-3 days. Would that be okay?
oh thank you so much sure
You're welcome! Would there be anything else that I may help you with?
no bye
Great! Thank you for choosing Net link services, we are always here to help you. Goodbye!