hi,good morning My device is not work
Hello there! Welcome to Act fiber net services, how may I help you today? Sure! Not a problem, could you please let me know your name and the last 4 digits of SSN?
Spencer Gustavo, SSN : 1090
Thank you Spencer, may I also know the 16 digit account number?
7292 3003 6281 6528
Perfect! May I know if the green light on the device is still blinking?
yes
Not a problem, please give me a minute while I get this done for you.
ok
Thank you for your patience. As the device is not working, we've sent a replacement with the device. Our executives will reach out to you for further concerns. Will that be fine with you?
yes
Awesome! Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!