HI
Hey there, you're connected to Star cable customer service! How may I help you today?
my device is not working
Oh! So sorry to hear about that! Not an issue! I'll help you out. May I know your name?
jesse
Could you also help me with your account number please?
584578963254
Perfect! I'd also require the last 4 digits of your SSN for verification purposes.
5486
Alright! May I know if the green lights on the device blinking?
no
Okay! As the device is not working, would that be okay if I send you a new device as a replacement, which will be absolutely free?
ok
Great! I'd made a request to our team for a new device and it will be sent to you within 24 hours. Also, the installation will be done by our own technicians. I hope this will be a great help for you?
ok thanks
You're welcome! Have a great day ahead and please do reach out to us in case of any further queries.