hi, good morning
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
I regret your inconvenience. I'll surely help you in this regard. May I know your full name and your account number?
Wuckert Freda,and 9023 8132 9263
Awesome! Could you also please help me with the last 4 digits of your SSN number?
6585
And, may I also know the extra amount on the bill you have identified?
$65
Fantastic! Thank you for being in sharing the information. Please allow me a minute or two, while I get this done for you.
ok
I appreciate your patience in holding up. Well, I see Mr.Freda that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
ok
Great! Let me know if there would be anything more I could do for you.
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome! Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!