Hello, I'd like to report my credit card missing.
Hey there! I'm sorry about that. I'll do my best to help you. Please may I know your name?
Yes my name is Roscoe P. Coltrane (please call me RoRo) and my card number is 1111 2222 4444 9999.
Hey, RoRo! Thanks for connecting with us. Please could you help me with the card number and also your SSN?
Sure, I'll type my card # again. It's 1111 2222 4444 9999 and my social is 999 99 9999.
I'm sorry, but I wanted to confirm with your card number. May I know when was the card last used?
Monday night at a restaurant, MC Fresh's Deli.
Okay, sure. Please could you tell me if a report was filed with the police?
No, I don't know if it was stolen, I just can't find it. It might just be lost. But I wanted to be safe.
Sure, I advice you to file a report if you do not find the card for a few days. It's always better to file a report. However, I'll get the card blocked for you right away. Please allow me a minute.
sure
Thanks for staying connected, RoRo! Upon your request, I've blocked the card. You'll be receiving a confirmation e-mail shortly. Is there anything I could help you with today?
Yes, will I be issued a new card with a new number?
Yes, sure. Would you want me to initiate a request for a new card on your behalf?
Yes please
Absolutely, please stay connected. Thank you for your patience. I’ve initiated a request for a new card, you’ll be receiving it within the next 48 hours. You’ll also be receiving a confirmation e-mail shortly. Would you need anything else?