hi good morning
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'd be glad to help you with that, may I know your name and the 16 digit account number?
Jast Rolando account no: 4152 4785 4115
Thank you Jast, could you please let me know the last 4 digits of SSN?
1884
Perfect! Could you please let me know if the green light on the device is still blinking?
yes
Not a problem, we'll replace the device with the new one. Please allow us 2-3 business days to do that.
ok
Awesome! Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome, thank you for reaching out us. Please feel free to reach out to us, have an awesome day!