Hey! A very good morning to you. How may I help you today?
My credit card bill shows an error
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Karly Gaines
May I also know the last four digits of your SSN?
3049
I'd also require the complete 16 digit credit card number.
04928598495809348
Thank you. Could you help me with the date and amount of the charge?
04/14/2018 2000
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you very much
You're most welcome. Would there be anything else I may help you with?
Nothing else
Thank you so much for your time. You have an amazing day!