HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I apologize for the inconvenience, could you please help me with your name and the account number?
SUJI & 6656 2323 1452
Thank you Suji, may I also know the last 4 digits of SSN?
2563
Thank you, may I know how much extra has been charged on the bill?
56$
I'm sorry for that, please give me a minute while I get this done for you.
OK
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $56. Please ensure to pay the bill on the right time to avoid the inconvenience.
OK THANKYOU
You're welcome, will there be anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!
OK BYE
Good bye!