hello
Hello there! Welcome to CalTech Support. How may I help you today?
I have a question about my outlook 360 When I connect thru the VPN my outlook will not update my emails, can you tell me why?
I'm really sorry you had to face this. However, I'll help you with it. Please may I know your name?
Nate my name is Nage Nate
Sure, Nate! Glad to hear from you. I would also require your account number and the company you're working for.
Account number is 12345 my company is Ulta
Sure, thanks. Could you check and tell me if you're using the latest version of the application?
No I am not
I'm sorry. I suggest you update the application to the latest version which is 10.9.0. Could you please try and let me know?
ok that worked, thank you for your help
Sure, my pleasure. Would you need anything else?
No that is all No Thank you
Sure, thank you for reaching out to us. It was great assisting you. Have a great day!