Hi and welcome to universal cable customer service. How may I help you today?
hai device is not working
Oh! I'm really sorry to hear that. To help with your issue, may I know your name and account number please?
senthil 210745135907
Perfect! Just for verification, may I know the last 4 digits of your SSN please?
7850
Great! Thank you for all the details. Is the green light on your device blinking?
yes
That's nice! We will be sending you a replacement device. For that matter, may I know your address please?
678 new york
Awesome! I've forwarded your matter. You will be receiving a replacement device within 48 hours. We are really sorry for your inconvenience. Will there be anything else I could for you?
no thanks bye
You are always welcome. For further queries, feel free to communicate to us. We are always here to help you. Thanks for connecting with us. Have a great day ahead and take care. Bye :)