hi
Hello! A very good evening to you. How may I help you today?
my phone is damaged
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
ok
May I know if you have an insurance for your phone?
yes
Great! That'll be helpful. May I know your full name please?
ruby
Could you please help me with your registered phone number and the email address?
526 789 4521 ruby@gmail.com
May I confirm if all the details are correctly provided?
yes  sure
Thank you for the valuable information. Please allow me a moment while I get the best possible solution for you.
ok
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
ok thank you have a nice day
You're always welcome! Have a great day ahead. Hope to serve you soon again.