hi
Hello there! Welcome to Brad Ford Web services, how may I help you today?
my device is not working
I'll surely help you with that, may I know your name and the last 4 digits of SSN?
2564
Perfect! May I also know your name as well?
lilly
Thank you Lilly, may I also know the last 4 digits of SSN?
2541
Perfect! May I know if the green light on the device is still working?
no
Not a problem, we've sent a new device for the replacement. Our executives will reach out to you for further concerns.
ok
Perfect! Is there anything else I could help you with?
ok no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!
ok
Good bye!