HAI
Hi there, how may I help you today?
i ask for   fixing the phone screen
I'll help you with that. However, I'd require the following details. May I know your name and phone number?
MUTHURAJA 142 21322659874
Thank you Muthuraja, may I know the email address associated with the account?
MUTHURAJA143 @GMAIL.COM
Thank you for all the details. As we provide the insurance to your phone, kindly give me a minute to proceed further for the replacement.
OK
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope.
OK BYE
My pleasure! Thank you for reaching out to us. Have a wonderful day ahead.