Hi, I have a flight booked and would like to review it please
Good morning! You've reached Alliance Airways Customer service. Awesome! To check the seat assigned to you, I need to know your last name and the booking confirmation number?
OK, my last name is Roberts The booking confirmation number is JR789A
Thank you Roberts, please give me a minute to check the seats assigned to you.
OK
Thank you for staying connected, Roberts! According to the booking confirmation number, I've seen that you've been assigned to seat number M67 which is middle seat. Is that fine for you or you'd like to change according to your convenience and availability?
I think I would prefer a window seat. What do you have that is in the forward of the cabin?
Sure! I'll look upon the available window seats for you. Kindly give me a minute.
ok
Mr. Roberts, I see that there's K6 and M90 middle seats available for you. Please let me know what seat you'd prefer the most.
But I asked for a window seat.
I apologize, those are window seats.
ok, good, I will take K6 as long as it is not over a wing.
Awesome! Should I go ahead and confirm the seat for you?
Yes, that would be great.
That's perfect! Is there anything else I could help you with?
Yes, I would like to have you send me my boarding pass please
For the boarding pass I'd require the email address or phone number. Could you please help me with the details?
jroberts@gmail.com
Fantastic! The boarding pass will be sent to the email address shortly.
sounds good
Perfect! Will there be anything else I may assist you with?