hello sir.good afternoon.
Alright! yes of course I'll definitely help you with that. May I know your first and last name please?
ok sir.myself PATRICK AUGUSTIN.
I'll require few other details as well. Could you please share the policy number?
Sure.It is   ASD789456125 sir. what is the status of my claim? could you please update? sir?
And also could you please share the claim number? Yes of course, I'm sorry for the delay. due to some technical error I couldn't able to you Yes of course, I'm sorry for the delay. due to some technical error I couldn't reply you*
oh yes.claim number is GHJ120321456 Oh that is okeyy sir.it is just normal sometimes.
Thanks for holding on, I've checked the status, Your payment is initiated you'll receive the payment within 3 business days. However, If you don't receive the payment please feel to reach us anytime. Would that be okay?
ok ok .but sorry my claim number is wrong
Thanks for being so patient and cooperative Patrick. I'm glad to assist a customer like you.
may i correct it?
Okay! that's not at all a problem. Could you please help me with the correct number> ?*
ok it is GHJ120563120
Alright! I've change that here. Is there anything else I may help you with for today?