hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
Could you please update me if you have any promotions on internet plans ?
I'll surely do that for you, may I know your name and the account number?
My name is Kannan. My account number is 786543098746
Thank you Kannan, may I know the last 4 digits of SSN?
it is 8536
Perfect! Could you please let me know if you're a student or active military member or a person over the age of 65 years?
I am a student
Awesome! To proceed further I'd require further details, could you please help me with the university you attend and the year of graduation?
I am still studying in New York Univercity
Perfect! May I know the year when you'll be graduated?
It will be next year
Perfect! That means 2019. Could you please help me with your ID number as well?
Which ID you are asking?
I'm asking for the college ID card number Sir.
It is 62453
Perfect! Thank you for all the details, as of now currently we are serving 3 plans those are : basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels). The promotions on the plans are 10% off premium cable if you sign for a 3 month contract or 15% off platinum cable if you sign for a 3 month contract. Please choose the plans accordingly.
I will choose first plan with 3 months
Is it the premium cable or the platinum cable?
Premium cable
For sure! However, you'll get 15% of discount for the platinum cable, would you like to choose that over the 10% discount?
no
As you can see you can only get 75 channels but in the platinum cable you'll get all the channels with a discount of 15%, isn't that great?!
ok then go with Platinum cable
that's awesome! From now on to the next 3 months you've been upgraded to the platinum promotional contract with 15% discount. Thank you for opting the cable for us.
Thanks for your help
You're most welcome, is there anything else I may help you with?
Nothing else
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
Thanks. same to you
You're welcome. Good bye!