Hello good  morning! How may I help you?
hi,good morning my phone is damaged and so please replace the phone
Sure! I'll be able to help you in this, may I please know your full name?
name: sai sri
Thanks Sai! Could you please share your contact number?
contact no: 627 183 9273
Perfect! Could you please let me know your email address?
email address: sai23@gmail.com
Great! Please allow me a moment to check with the team in this regard.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. Will that be okay?
ok
Is there anything else I may help you in?