hi good morning
Hello! A very good evening to you. How may I help you today?
my phone was broken
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
ok
May I know if you have an insurance for your phone?
yes
Awesome! That will be useful. May I know your full name please?
name: shiyana
Could you please help me with your registered phone number and the email address Ms.Shiyana?
526 389 4142 shiyana@gmail.com
May I confirm if all the details are correctly provided?
ok thank you
Can you read the text and then answer?
yes, correctly provided
I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
ok thank you
You're always welcome! Have a great day ahead. Hope to serve you soon again.