Good morning,the screen on my phone is broken
Good Morning! Oh! What's the problem with the phone?
The screen is cracked and so I cannot use the phon phone
Don't worry! I'd be glad to help you out in this regards. May I know your name please?
Sure I am Jonathan Hansen
Thank you. May I know your phone number?
516-202-5689
Thank you, Could now help me with the email address associated with the account.
phonegirl456@yahoo.com
Great! I have processed your request. A replacement phone is on its way, and please send the current (broken) device in the return envelope.
I will send it back right away, thank  you so much'
Is there anything else I may help you with today?
No thankyou take care
I hope you have a great day ahead. Goodbye!