Hi Mr.Casey!
Sure! I'll surely help you in this regards. May I know your name please? I apologize. Hello there, How may I assist you today?
I am Peter here.
Thank you! May I also know the phone number?
My new iphone was cracked, i insured it. can you help me? +121321313
Thank you! May I also know the email associated with your phone.
Hello there?
Yes I'm here!  May I also know the email associated with your phone.
peterlovenature@gmail.com
Perfect! I've done the needful. A replacement phone is on its way however please return the broken phone in the envelope provided. Are we still connected?
Hello!
I'm here!
Okay, i will return the broken phone.
I hope you have a great day ahead. Goodbye!