HAI
Hello and welcome to star cable customer service. How may I help you today?
I WANTED TO TELL YOU THAT MY BILLS IS INCREASING EVERY MONTH.. WHY  IS THAT SO?
Oh! I'm so sorry to hear that. To help you with your query, may I know your name and email address please?
NAME - KAMAL PRABHU AND EMAIL ID  - prabhukamal24@yahoo.com
Awesome! Just for verification, may I know the last 4 digits of your SSN please?
ssn - 5471
Great! Thank you for all the details. Just give me a minute, I'll contact my team regarding your matter and let you know why you are being charged high?
HMM OKAY..
Thanks a lot for waiting. I contacted my team and it seems your contract has expired, so you no longer have the promotional rate and so your bill is higher than the normal.
BUT I WASN'T AWARE OF THAT.. THIS IS NOT FAIR.. I WOULD LIKE TO CANCEL THIS SERVICE RIGHT NOW JAMIE..
We're really sorry for that. We will make sure that we keep updating you from next time. Also to cope with your high bill, We'd like to offer you a one-time special promotion of 10% off your next monthly bill. Hope you understand us.
HMM OKAY BUT I DON'T WANT MY BILLS INCREASED AGAIN..
Perfect! We will ensure you don't have this inconvenience again. Thanks for understanding us. Will there be anything else I could do for you
NOTHING ELSE.. THANK YOU THAT'S IT JAMIE.
You are always welcome. Thanks for staying connected with us. For further queries, feel free to ask us.