Hi there! Welcome to universal cable customer service. How may I help you today?
hi
Hi there! Welcome to universal cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear that. Be assured! I'll definitely help you. To proceed further, may I know your name and 16 digit account number please?
kavi and 7458 4527 5847 5286
Awesome! just for verification, may I know your name and 16 digit account number please?
kavi and 7458 4527 5847 5286
Sorry for that! may I know the last 4 digits of your SSN please?
8065
Thanks for all the details. Is the green light on your device blinking?
yes
That's a relief! We will be sending you a replacement device. May I know your home address please?
19 boston street, ma 2301
Perfect! I've forwarded your matter to my team. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
nothing else
Thank you for giving us opportunity to serve you. For further assistance, feel free to contact us on our toll free number. Have a nice day and take care. Goodbye :)