HI
Hey there ! How may I help you?
I LOST MY CARD
Oh no! I'm so sorry to hear that, I'll certainly help you with that. May I know your first and last name please?
RICHARD COB
Perfect! would you please share the last four digits of your SSN?
8304
Great! could you please share the 16 digits of your credit card number?
6452103265478963
Okay, Could you also help me with the date when the card was last used?
26/06/2018
Okay! So, did you file a police report about the lost credit card?
YES
Awesome! Thanks for being so patient and sharing all that information, I'll go ahead and block your card quickly and also make  a request for a new one. Please allow me a moment!
OK CARRY ON
Thanks for holding on! I've blocked your card and also requested for a new one, which you'll probably receive within 2 business days via post. Is there anything else I may help you with today?
THANK YOU BYE
I hope I've answered all your queries for today?
YES THANK YOU
It was really pleasure assisting you, Hope to see you again. Have a great day ahead!