HII
hello How may I help you with today?
I HAVE  CREDIT CARD BILL CHARGE REMOVED
Oh! I'm really sorry for that. May I know your name,last four digits of your SSN and credit card number?
SSN NO: 2563 AND  CREDIT CARD NO : 4589365478952568
Thank you. Could you please let me know the date of charge, time of charge and amount of the charge?
25/05/2018 200$
Thank you. Bear with me for a moment while our system finishes processing your information.
OK
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
OK. THANK YOU SO MUCH
Your welcome, would there be anything else I may help you with today?