hello
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working since this morning
I apologize for the inconvenience, could you please let me know your name and the 16 digit account number?
Alvin , 45879632154698754
Thank you Alvin, could you please help me with the last 4 digits of SSN?
7463
Thank you, may I also know if the green light on the device is still working?
no light
Not a probelm, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
ok
Is there anything else I may help you with?
no, thank you
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!