hi
Hello! How may I help you today?
need  fixing the screen
I'm sorry. I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
replacement please
Sure! I'll do my best to help you with a replacement. Please may I know your name?
Jaeden Barber
Sure, Jaeden. I'll need your contact number, please?
990878767765
Sure, may I also get the email address associated with your account?
szymansk@icloud.com
Sure! Please stay connected for a minute!
ok
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok
My pleasure. Thank you for reaching out to us. Have a great day!