Good morning
Hey! A very good morning to you. How may I help you today?
I have got a wrong charge in my creditcard bill for last month and i would like some help identifying and removing this mistake please.
Sorry to hear that. Surely I will help you. May I please know your first and last name?
Sarah Hong.
May I also know the last four digits of your SSN?
4787
I'd also require the complete 16 digit credit card number.
9889 4248 4288 4742
Thank you. Could you help me with the date and amount of the charge?
Sure, it was 24th of may at 5:25 pm Pacific time, the amount is $29 and it was for a purchase of a weird item i never bought.
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you very much! i'll be waiting for the update.
Sure! Always a pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.