Hello! Good morning!
hi
I'd be delighted to assist you today!
i want remove extra error amount in my credit card
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
anna hunter
Perfect! would you please share the last four digits of your SSN?
1025
Great! would you please share the 16 digits of your credit card number?
4578960321486954
Would you please help me with the date, when you used your credit card for the last time?
18th june
Would you please share your amount and time of the charge?
50$ 10.30AM sir can you help me
es of course, I'll check and let you know in a while please hold on.
okay sure
Yes* Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $50 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
thank you bye
did I answer all of your questions for today?
see you soon yes bye
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!