Hello and welcome to universal cable customer service. How may I help you today?
HI my device is not working
Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
john doe 789977776666
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
8890
Superb! Thank you for all the details. May I know if the green light on your device blinking or not? Hope we are connected? Hope we are connected?
yes the light is not on
Oh! I'm so sorry for your inconvenience. We will be sending a replacement device to you. May I know your residential address, please?
676 jkhjk road
Thank you all the details. I've booked your order. You will be receiving the replacement device within 2-3 days. Will there be anything else I can help you out with?
thank you thats all
You are always welcome John. Thanks for connecting with us. For further assistance, feel free to contact us. We are always here to help you Have a nice day. Goodbye