hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
change my internet service
For sure! I'd be glad to assist you with that, may I know your name and the last 4 digits of SSN?
nirmal kumar 1454
Thank you Nirmal, may I also know the 16 digit account number?
5874589654789658
Thank you for the details, may I know what service you currently have?
home phone
Perfect! What do you want me to change to?
homephone
I apologize, may I know if you'd like to add a new cable?
premium cable
Awesome! I'll do that for you, please allow me a moment while I do that for you.
ok
Thank you for staying connected, as you're serving the basic plan. You're now upgraded to the premium plan, this change in the service takes place from the 1st of next month. Will that be fine with you?
ok fine
Fantastic! Will there be anything else I may help you with?
ok no thanks
My pleasure'! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
ok
Good bye! Good day!