HI
Hello! Welcome to "Prodesk software solutions". How may I assist you today?
I WANT TO UPDATE MY SKYPE
Sure! I'll help you with that. Could you please help me with your name and the last 4 digits of account number along with the company name?
CLARA 5486
Thank you for sharing the details. Please help me with the company name.
TCS
All right! I'll raise a trouble ticket and  will update to its latest version manually. Please allow me a minute while I look into the issue.
OK
Thank you for staying on hold. I've updated the outlook to its latest version. Is there anything else I may help you with?