Hi Alex
Hello, how may I help you with today?
I would like know my account balance
Sure! Could you please let me know the name and last 4 digits of SSN?
3513
Could you please let me know the name?
Perumal Samy
Could you help me with the last four digits of your account number?
2351
Thank you for waiting patiently your account balance is $30.
Thank you very much
Your welcome, would there be anything else I may help you with today?