hi
Hello! You are now connected to media cable services, How may I help you?
my device  is not working
I'll surely help you out in this regards. May I please have your name and 16 digit account number?
richard , 4151 4521 7485 4151 4521 7485 4569
Thank you Richard! Could you please help me out with the last four digits of your SSN as well?
2563
Richard, can you please check the device and let me know if the green light on the device is blinking or not so that I can help you further.
yes blinking
I see that there is a device malfunction and the device cannot be used any further so I would be sending you a replacement shortly.
ok
Awesome is there anything else I could you with for today?
nothing  else
Alright! Have a good day Richard. Hope to assist you again in the future. Bye!