hi
Hello there! Welcome to Act Fiber net services, how may I help you today?
device is not working
I'll be glad to help you with that, may I know your name and the account number?
ram 542351854265
Thank you Ram, may I also know the last 4 digits of SSN?
4524
Awesome! May I know if the green light on the device is blinking?
yes
Not a problem, please allow me a moment while I get this done for you?
ok thanks
You're welcome. Thank you for staying connected, as the device is not working even if the green light on the device is blinking. We're sending you the new device with the replacement with the old one. Will that be fine with you?
ok thanks
My pleasure! Is there anything else I may help you with?
no thanks
You're welcome, thank you for reaching out to us. Have an awesome day ahead!
ok bye
Good bye!