hi
Hey there, you're connected to Star cable customer service! How may I help you today? Are we connected?
yes
How may I help you today?
My cable device is not working
Oh! Sorry for that! I'll right away check that! May I know your name please?
prathi
May I know your account number?
964587953658
Could you also help me with the last 4 digits of your SSN?
4857
Is the green light on the device blinking?
yes
Please restart the router once.
ok
Is it working now?
no
Not a problem! Would that be okay if I send you a replacement device?
ok thanks
Alright! I've made a request for a new device. It will be sent to you within 24 hours. Would there be anything else I may assist you with?
no thanks
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.