Hi! How may I assist you today?
my phone is damaged
So sorry to hear that, But I won't be able to help you in fixing it, but I'll be able to help you apply for replacement for the phone if it is insured.
yes
Alright! May I please know your full name?
name:akila
Thanks Akila! May I please know your phone number?
9584527485
Perfect! May I please know you email address?
akila@gmail.com
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. Anything else I may help you in?
ok thank you nothing else
Alright! Have a great day, goodbye.