Hai.
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
My device was not working could you please help me?
I'll surely help you with that, may I know your name and the 16 digit account number?
Johnson.R Account number: 6328756500236585
Thank you Johnson, may I know the last 4 digits of SSN?
SSN 1972
Thank you for the details, may I know if the green light on the device is still blinking?
Yes.It's still blinking.
Not a problem, please allow me a minute while I get this done for you.
Okay.
Thank you for staying connected, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
Okay. Thank you.
You're welcome, is there anything else I may help you with?
No. Thank you.
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!