hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
Definitely! I'd be glad to help you fix that. May I know your full name and your account number?
jimmy 785478547874
Awesome! Could you please help me with the last 4 digits of your SSN number and if the green light on the router is working?
5412 no
That's alright! I have located a problem, in your current router. I'll be sending you a new router to your address at the earliest. Will that be okay?
ok
Great! Is there anything else that I may help you with?
ok no thanks
Wonderful! Thank you for choosing us, we are always here to help you with any issue related to media/cable. Goodbye!