Hey! How may I help you today?
Hi riley
Hi..
Two days before I've lost my credit card.
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Sam Smith
May I also know the last four digits of your SSN?
Sure 6347
I'd also require the complete 16 digit credit card number.
1973486275931539
Could you help me with the date when the card was last used?
17/6/18
was a police report filed?
The above date is maybe wrong. I'm sure about the date I was used. Yes
No problem! I had made a request to our department to issue a new card for you. Our associate will soon contact you for confirming a few credentials. And soon, you'll receive a new card on your registered address. I've blocked the card for now.
Thank you
I’m glad. We aim to make your Banking experience a pleasant one.
Yes
Looking forward to seeing you soon.