hi
Hello! Good morning, Fast net cable services. How may I assist you today?
my device is not working
That'a a bad news, I'll be able to help you in this. May I please know if the green light on the device still working?
yes but blinking
c Alright! I'll just apply for a replacement device for you, may I please know your name and account number?
Henry, account no:7654 1234 4567
Thanks Henry! Could you please let me know the last 4 digit of the SSN?
8766
Perfect! Please allow me a moment to check the details.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
nothing else
Alright! It was pleasure assisting you, have a nice day. Goodbye.