hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
I completely understand. I'll surely help you get the issue resolved. Could you please help me with your full name and your account number?
Feeney Sarah, 6675 0989 3453
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
4304 45$
Thank you for that Ms.Sarah. Allow me a minute or two, I'll get back to you with the reason.
ok
I appreciate your patience in holding up. Well, I se that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
ok
Great! Is there anything else that I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome! Thank you for choosing us, we are always here to help you in any issue regarding to media and cable. Goodbye!