hai
Hello! Welcome to Star cable customer service. How may I help you today?
my devices not working
Oh! I'm so sorry to hear that. To solve your issue, I'd require the details like your name and 16 digit account number. Would you mind sharing these details with me?
my name is john and  account number 4597 8697 9777 9898
Awesome! just for verification, may I have the last 4 digits of your SSN please?
SSN 4979
Thank you for all the details! Is the green light on your device blinking?
yes
That's great! We will be sending you a replacement device, may I know your home address please?
307 broadview ave wanrewtion VA
Superb! I've placed your matter forward. You'll be receiving our replacement device within 2-3 days. We are really sorry for any inconvenience. Will there be anything else I could help you out with?
no thanks
You are always welcome! Thanks for being connected with me. For further queries, feel free to ask me.
okey good bye have a nice day
Have a nice day and take care. Goodbye :)