hi, go morning
Hello! I'll be glad to help you out today. May I know your query?
My internet bill is too high
No worries, I'll let you know the reason behind the rise in the bill May I know your name and your email address?
cathy and cathy21@yahoo.com
Could you also help me out with the last 4 digits of your SSN?
8976
Perfect! Please allow me a moment while I go ahead and check with your account.
Ok, I wait for your information.
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that the tax rates have gone up from 2.5% to 4%. I hope we are still connected? I don't mean to rush you, but this is just to confirm whether we are still connected?
yes connected.
Great! Would there be anything else I may assist you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!