Hello there! Good morning. How may I help you today?
hello This is Robert
Hey Robert! Could you please help me with your query?
My cell phone display screen cracked. I need to fix the new one? Please help on this?
I'd love to help fix the screen for you. However, I hope you understand that you've reached the customer service and hence I'm afraid I'll be unable to fix it. Please don't worry I'll do my best to help you in this situation and ensure your phone's screen is fixed. Could you please elaborate if the screen is damaged or broken?
Broken Jesse
Oh sorry that happened to your phone. I'll be glad to help you with this. Could you please help me with your full name?
John, Robert
Perfect! May I also know your phone number and the email address linked with the account?
robertjohn5577@gmail.com
Great! And your contact number would be?
My contact number is: 7412589632
Thank you being patient in sharing the information. Could you please allow me a minute or two, while I get this done for you?
Sure
Thanks waiting, Good news! I've a better solution for you. what I have done for you is, I've made a request to our team for a replacement of your damage phone with a brand new phone! Isn't that amazing? Provided that you'll first have to send us your damaged phone in return envelope and then only we'll send you your new phone!
Fine.  Thank you Jesse Have a great day to you!
It was really nice talking to you and a pleasure assisting you. Would there be anything else I may help you with?
Thank you once again. Have a great day.  Goodbye now
That's great! We want to provide a service that customers will remember. Have an awesome day ahead!