Good morning! You've reached Net Link cable/media services. How may I help you today?
Good morning I am in need to change my cable service can you help me out?
Of course! I'll be happy to help you in this regard. May I know your full name and your account number?
I am Lara Jackson and my account number is Q2S3F4
Lovely! Could you please help me with your SSN number and also the current service  your using?
SSN is 2817 and service provider is Spectrum
Alright! Would you like to change to internet service or a faster internet service?
I wish to change it to faster internet service
Definitely! I'll do that for you. Would you like the premium or platinum service?
I will go for premium service
That's a fantastic choice. I have upgraded your service to a premium faster internet service and this will be applicable from next month. Will that be okay?
Yes that would be perfect I think.
Wonderful! Let me know if there would be anything more I could be of help to you.