Good Morning.
Hi there, how may I help you today?
Today My cell phone screen was cracked.
I'll help you with that, may I know your name and the phone number?
i need to fix the new one?
I'll glad be help you with that, could you please let me know your name and phone number?
This is Peterson, Rose. Phone: 7859631245
Thank you Peterson, may I know your email address associated with the account?
Peterose2345@gmail.com
Thank you for the details, please give me a minute to proceed further.
sure.
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope. Will that be fine with you?
Fine.  I will send soon for old one. Thank you. Have a great day.
Awesome! Good to hear from you, thank you for reaching out to us. Have a great day ahead!