Hello there, I'd be glad to assist you today!
HI. My card was missing so please block the card
Oh.No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Mareli Jefferson
Perfect! Could you please share the last four digits of your SSN?
5482
Great! would you please share the 16 digits of your credit card number?
4486533225566854
Would you please help me with the date, when you used your credit card for the last time?
18th june 10.50am
okay, Could you also help me with the amount of the charge?
256$
I'm so sorry that was a wrong message sent to you, did you file a police report about the lost credit card?
Yes i did
Okay! Fabulous, I'll block your card right away. Please allow me a moment.
SUre
kay! I've blocked your card, you'll receive a email on your registered email Id. Kindly, acknowledge it. Would you like to order a new card?
Yes i like new card
Okay! Awesome, I've ordered a new card for you which you'll probably receive within 2 business days via post However, In case you don't receive. Kindly, contact us immediately.
OK .Sure
May I confirm if all your questions have been answered for today?
Yes
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!