HI, GOOD MORNING
Hello! I'll be glad to help you out today. May I know your query?
MY INTERNET BILL IS TOO HIGH
No worries, I'll check with your query. May I know your name and your account number?
MILAGROS AND 6481 2488 6734
Milagros could you also help me out with the last 4 digits of your SSN?
2576
Perfect! Could you also let me know the amount of charge being charged extra on your bill?
$55
Okay, please allow me a moment while I go ahead and check with your account.
OK
Thank you for being patient. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
OK
Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!