hi, good morning
Hello! Good morning. Welcome to media cable services. How may I help you today?
my device is not working
I will surely help you out in this regards, Could you please help me out with your name and 16 digit account number?
Goodwin Brandy,and 9103 7813 5623 4130
Thank you Brandy, Could I also have the last four digits of your SSN for verification please?
2111
Alright! Brandy, I would like you check the router again and let me know if the green light on the router is blinking or not and then we can take the procedure further.
yes blinking
Brandy! I see that there is a device malfunction and the device cannot be used any further, so I would be sending you a replacement for the device shortly. I would like to apologize for the inconvenience.
ok
Perfect! Is there anything else I could help you with for today?