hi, good morning
Hello! I'll be glad to help you out. May I know your query?
my internet bill is to high
No worries, I'll let you know the reason right away. May I know your name and your account number?
lucia and lucia@gmail.com sorry 8336 9044 0384
No problem, please don't be sorry. Lucia could you also help me out with the last 4 digits of your SSN?
7609
Okay, please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 5%.
ok
Would there be anything else I may assist you with? Would there be anything else I may assist you with?
nothing else
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!