hey there, I'd be glad to assist you today!
Yes
How may I help you today?
Some amount debited my credit card so please remove that amount
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Leah Greene
Perfect! would you please share the last four digits of your SSN?
8485
Great! would you please share the 16 digits of your credit card number?
4422321558489965
Okay, would you please help me with the date, time and amount of the charge
18th jun 18 and 8pm
Hey! could you please share the amount of the charge?
250$
Okay! just to confirm, You've been charged erroneously on 18th june amount is $250, correct?
yes sure.
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
ok
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $250 which you've to receive within 48 hours. Would there be anything else I may help you with?
nothing
Hey, just to confirm, Did I answer all of your questions for today?