HI
Hello there, How may I help you today?
I NEED TO REMOVE THE EXTRA CHARGE FROM MY CREDIT CARD BILL
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name.
MARY KOM
Perfect! would you please share the last four digits of your SSN?
3028
Great! could you please share the 16 digits of your credit card number?
302102305647896 *9
Okay, would you please help me with the date, time and amount of the charge?
16/06/2018 TIME - 4.30 EXTRA CHARGE OF $300
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OKAY
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $300, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
THANK YOU
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!