hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
i want to fight a bill increase for no reason
I really apologize for the inconvenience, I'll look upon the reason behind the increase in the bill. Could you please help me with your name and the last 4 digits of SSN?
4563
Thank you, may I know your name as well?
carlos mith
Thank you Carlos, may I also know the 16 digit account number?
467934578487639
Thank you for the details, could you please let me know the amount of increase in the bill?
99 dollars
I'm so sorry for that, please give me a minute while I look for the reason for the extra charge.
ok mate
I really appreciate for your patience, I see that as you failed to pay the previous month bill you're charged an extra amount of $99. Please ensure to pay the bill on the right time to avoid the inconvenience.
ok i will do that
Thank you for that, Carlos. Will there be anything else I may help you with?
thats all
Awesome! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
bye
Good bye!