hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device  not working internet
I apologize, could you please confirm the query?
yes
May I know your query please?
my internet mode is not  working
Sure! May I know your name and the account number?
senthil 451862149210
Thank you Senthil, could you please let me know the last 4 digits of SSN?
1586
Perfect! May I know if you restart your router?
yes
Awesome! Isn't the internet still working?
no green light is not  working
Not a problem. To resolve the issue, we've sent you a new router. Will there be anything else I may help you with?
ok thanks
You're most welcome, will there be anything else I may help you with?
no thanks
You're most welcome. Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!