Hey there! How may I help you?
HI I HAVE A ERROR ON MY CREDIT CARD BILL
I'm sorry about that. I'll do my best to help you. Please may I know your name?
FRANKLIN MATTHEW
Thank you, Franklin. Please could you help me with the credit card number and also your SSN number?
CREDIT CARD NUM-78945 SSN-7523
Thanks again, could you also provide the amount charged?
I MADE PURCHASE ON $225 BUT IT SHOWS ME A $375
I'm sorry this has happened, however please provide me a minute to look into this issue. I'll surely remove the charge for you.
OK
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
TAHNK YOU PLEASE REMOVE THE CHARGES ALSO
Sure, the charged will be removed in 24 hours. Would you need anything else?