Hi there! How may I help you today?
Good afternoon, can you help me I cracked the screen on my phone and I cannot use the phone, I need a replacement
Oh So sorry to here that, I'll be glad to help you, may I please know your full name
Jennifer White, my number is 631-813-5488
Thanks Jennifer! May I please know you email address on the account to be able to help you in the best possible way?
JennyWhite86@gmail.com, thank you
Perfect! Please allow me moment to check with the request.
thank you
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
That sounds good
Great! Is there anything else I may help you in?