HI
Hey! Good morning!
I LOST MY CREDIT CARD LAST WEEK
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
PONNAMA
Well, ponnama would you share your last name please?
RAMER
Perfect! would you please share the last four digits of your SSN?
7531
Great! would you please share the 16 digits of your credit card number?
120230120365478
Would you please help me with the date, when you used your credit card for the last time?
11/06/2018
Okay! so, did you file a police report about the lost credit card?
YES
Okay! Fabulous, I'll block your card right away. Please allow me a moment.
OK
Okay! I've blocked your card, you'll receive a email on your registered email Id. Kindly, acknowledge it. Would you like to order a new card?
THANK YOU SO MUCH
Would you like to order a new card?
YES
Okay! Awesome, I've ordered a new card for you on the same account address, which you should receive probably within 2 business days via post. However, In case if you fail to receive please contact us and notify us immediately. I'll be happy if I could be of any more help for you today?
OK THANK YOU SAM
You're welcome. May I confirm if all your questions have been answered for today?
YES THANK YOU BYE
I’m glad. We aim to make your Banking experience a pleasant one. Have a wonderful day!