Hey! A very good morning to you. How may I help you today?
Hi, I lost my credit card Would like to freeze it and get a replacement
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Andy Mcneil
Cool! May I also know the last four digits of your SSN?
2215
I'd also require the complete 16 digit credit card number.
Sure it's 2213 4215 4157 7845
Could you help me with the date when the card was last used?
June 20, 2018
And was a police report filed?
No
Not a problem! I had made a request to our department to issue a new card for you. Our associate will soon contact you for confirming a few credentials. And soon, you'll receive a new card on your registered address. I've blocked the card for now.
Thank you so much for your help I appreciate it
You're most welcome. Would there be anything else I may help you with?