Hi
Hello there, how may I help you today?
yes .. my card is lost help me to recover
Thank you very much for alerting us about this. We will help you get this issue resolved Could you please help me out with your full name?
my name is rover smith
Great! Could you also please help me out with last 4 digits of your credit card and SSN?
5050
Could you also help me with last 4 digits of your SSN?
6060
Awesome! Could you please tell me when the card was last used and was any police report was filed?
29th may 2018 & i have complained regarding this issue to police
That sounds good. Please allow me a moment while I do the needful.
ok
I would like to inform you that I've successfully blocked that card and issued a new one which will be delivered to you within 2-3 business days.
thank u so much
You're welcome! Is there anything else I may assist you with?
one more question  my company's new lower rates you saw in a commercial are available for me ?
Yes, please tell me. I would love to help you with that. However, for more insight into the lower rates one of our members from the specialty team will get in touch with you to let you know more about the details.
ok thanks for you info..
You're welcome! Is there anything else I may assist you with?