Hey there, how may I help you today?
hello I would like to check my account balance. Please help me with that?
I'll be glad to assist you with that.  May I know your name please?
My name is Rubin France
Thank you Rubin, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
The last 4 digits of SSN is 4841 and the last 4 digits of account number is 5490
Awesome! Kindly give me a minute.
Okay!
Thank you for holding on. Your account ending with 5490 holds a balance of $500.
Superb. Thank you for your help
You’re most welcome. Is there anything else I could help you with?
No. Thanks
Always a pleasure. Have a great day.