HELLO
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I NEED TO KNOW WHY BILL GETS INCREASING EVERY MONTH
I completely understand how that feels. I'll surely help you in this regard. Before that, could you please help me with your full name and your email address?
NAME - ANKIT TIWARI
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
EMAIL ID - ankit67tiwari@gmail.com ssn - 6027 IT WAS ABOUT 1500 INR EXTRA
Alright! Thank you for the details Mr.Ankit. Please allow me a minute or two, while I quickly look for the reason.
OK
I appreciate your patience in staying up.  Well, Mr.Ankit I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
BUT HOW IS THAT EVEN POSSIBLE.. YOU SHOULD ATLEAST INFORM THAT BEFORE RIGHT?
My sincere apologies for that sir. However, I'll be able to help you renew your account help you get a special promotional offer with 10% off on your next month bill. Would that be fine?
NO.. I DON'T WANT TO CONTINUE THIS SERVICE I WOULD LIKE TO CANCEL THIS SERVICE NOW
Not a problem, I'll help you with that. You will be notified about the cancellation on your email address. May I confirm if all your questions have been answered for the day?
YEAH OKAY THANKS
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a wonderful day!