Hello! Good morning. How may I assist you today?
Accidentally my phone screen was broken. Kindly fix the screen.
Oh sorry to hear that! I'll be glad to help you with that. Could you please help me with your full name?
My name is Rose Alex
Perfect! May I know your phone number and email address on the account?
76205364157 and email - arose57@gmail.com Sorry phone no is wrong wait a min 7620534157 Kindly update
No problem Alex. I'll update it for you. I appreciate your patience in sharing the details. Please allow me a minute or two, while I quickly get this done for you?
okay
Thank you for holding on. I'd like to inform you that, I'll be able to replace the broken phone with a brand new phone. And, I request you to return the broken device in an envelope. I'd like to inform you that unless we get the broken one, we'll be unable to do the replacement. Hope you understand?
yeah sure
Awesome! Kindly let me know if there is anything more that I may help you with?
I will return the broken phone. Nothing Thank you
Great! Thank you so much for bringing this up to us, hope that was useful. We are always grateful to have customers like you. Good day!