Heyyyy!!!
A very good morning! How may I assist you today?
Actually it's 8 p.m here, so it is supposed to be good evening.
I'm so sorry. I didn't know about that. How may I help you?
No problem. Actually my car met with an accident and the police are asking for insurance papers, could you people please send me the proof of insurance?
So sad to hear that. I'll help you with it. May I know your name and the last 4 digits of the SSN please?
Yeah, it was my favorite car. My name is Scooby and the last four digits of SSN are 2564.
Alright Scooby. Could you please help me with the make and the mode of the car?
Sure! Volkswagen Polo.
Awesome! Could you please provide the year in which the car was manufactured?
I don't remember exactly, is it okay if I give a wrong date? I think it is 2014.
Could you please give a moment? I'll check with that.
Oh no problem, take your time. I just need the documents.
Thank you for staying on hold. From the information you've provided, I've checked with the system and I see that the car was made in 2013. I've processed your request. You'll be receiving it to your registered address. Is there anything else that I may help you with?
Awesome! Thank you so much for all your help, you were great! No more queries.
Perfect! Have a nice day. Bye.