hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
change my home phone servie
Sure thing! I'd be glad to help you in this regard. May I know your full name and your account number, please?
james 548769853245
Lovely! Could you also please help me with the last 4 digits of your SSN number and the new service you'd like to change to?
5463
And, also may I know  new service you'd like to change to?
no
I apologize, I haven't got your last response may I know the service you'd like to change to?
premium service
Perfect! Thank you for that. Please allow me a moment, I'll be right back with the changes.
ok
Fantastic! I appreciate your patience in staying connected with us, I'd like to inform you that I've updated your service to premium and this will reflect on your bill from next month.
ok thanks
You're welcome! May I confirm if all your questions have been answered for the day?
ok thanks
Great! Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!