hi,good morning My device is not work
Hello! Good morning I'll surely help you out in this regards but firstly can you please help me with your name and account number?
Hand Ronald,and 7479 9283 0133
Thank you Ronald, Could I also have the last four digits of your SSN as well?
4829
Now can you please let me know if the green light on the device is blinking or not?
not blinking
Okay! Since there is a device malfunction and the device cannot be used any further I would be requesting for a replacement and the new device would reach you in about two to three working days.
ok thank you
You're Welcome! Is there anything else I could help you out with for today?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Alright! have a good day too! Hope to assist you again in the future.