Hello, how may I help you with today?
hello There is an error in my credit card bill
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
name Mark ssn 8877 credit card no 9099345770121
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
50$ billed on 6/21/2018 09:00 am I haven't used it
Thank you. Give me just a moment while I update that for you!
ok
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
thank you
Your welcome, would there be anything else I may help you with today?
I saw a tv commercial about lower rates is that applicable for me too ?
I'd love to help you on this one however one of our employee will get back to you personally about this one
ok
Would there be anything else I may help you with today?
nothing else thank you for your help
It was wonderful talking to you. Have a great day