Hello there, Good evening!  How may I help you today?
my iPhone screen just cracked
Sorry to hear that! I'll definitely help you with that. May I know your full name please?
arun
And, could you please help me with your contact number and email address linked with us?
8220659874 arun@gmail.com
Perfect! Thank you for the information, Please allow me a moment, I'll be back with the solutions.
ok
I appreciate your patience in in staying connected. I'd like to inform you that, I've initiated for a replacement of your broken phone with a  brand new phone, you'll have to send back the broken device in an envelope and only then you'll get the replacement done.
ok thanks
You're welcome! May I confirm if all your questions have been answered for the day?
ok thank you
Thank you for bringing this up to us, hope that was helpful. Have an awesome day!