Hi Sam
Hey there, I'd be glad to assist you today!
My credit card bill shows an error
Oh..No! I'm so sorry to hear that, I'll surely help you out with this.
Okay
May I know your first and last name please?
Kajal Agarwal
Perfect! would you please share the last four digits of your SSN?
3242
Great! would you please share the 16 digits of your credit card number?
3402804803280542
Okay, would you please help me with the date, time and amount of the charge?
06/01/2018 1500
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
Okay
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $1500 which you've to receive within 48 hours. Would there be anything else I may help you with?
Let me know company's new lower rates
Yes wonderful! we are glad that you are interested in our bank, However for any information about the interest rates please feel free to visit our official website www.bankers.com, In case if you want to know anything in detail please contact us, we are always here to help you out. Would there be anything else I may help you with?
Nothing else Thank you for your co-operation
May I confirm if all your questions have been answered for today?
Yes You answered all my questions Are you connected?
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!