Good afternoon, I have a problem, I cracked the screen on my phone
Good afternoon! No worries I'm here to help you out with that! May I know your name?
Jennifer Bale
Jennifer could you also help me out with your phone number and the email address associated with the account?
631-496-0701 jbale@yahoo.com im sorry its 631-495-0701
I've made the change. Thank you for sharing the required information, please allow me a moment while I go ahead and do the needful.
ok great thanks
Thank you for being patient, I'd like to inform you that the replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
ok great
Is there anything else I may assist you with?
No thankyou
Awesome! Thanks for reaching out to us, I hope you have a wonderful day ahead!