Hello there, how may I help you today?
hi
Hello there, I’ll be glad to help you today.
My credit card was charged some extra amount. I don't know why did it happened?
I apologize for the inconvenience caused to you. For me to help you out in this regard, could you please help me out with your full name and last 4 digits of your SSN?
Rajee, SSN : 2598
Okay! Could you please help me out with your credit card number?
16 digit or last 4 digit of credit card number
I'd require the complete 16 digit credit card number.
oh ok.. 5454545421589634
Thank you! Could you also please help me out with the date of charge and the amount of charge?
$36
May I know the date of charge?
13-06-2018
Okay! Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. Also, I would like to inform you that you'll receive an email once the issue is resolved.
thank you so much.
You're welcome. Is there anything else I may assist you with?