hi sir
Hi there! You're talking to the customer executive. How may I help you today?
i want to update my outlook to the latest version
That's really upsetting.  May I know your name and last four digits of account number please?
rosy  4587
Thanks! May I know the name of the company?
rj solution
All right! Please note that you'll be receiving a notification stating to grant me the remote access to check the issue in system.
ok sir
Great! Is there anything else I may help you with? I've resolved this issue for you through the access. There was a upgrade issue and I've upgraded your Outlook to 53.4 version.
ok sir
Great! Thanks for having a live chat. Have a nice day!