hai
Hey there, Good morning!
good mornig
How may I help you today?
yes i ask credit card bill and charge remove
Oh no! I'm sorry that is currently an issue on which we are working and we will resolve it shortly. Kindly bare with us. I'll try my best to help you out, May I know first and last name please?
raj
Well, raj I'll also require your last name?
kumar
Just to confirm, so your full name is raj kumar, correct?
name is raj kumar
Perfect! would you please share the last four digits of your SSN?
1214
Great! could you please share the 16 digits of your credit card number?
1576345758114356
And also would you please share the date and amount of the charge?
the date is 06/10/2018 and amount was $120
Okay! Thanks for being so patient and sharing that information, please allow me a moment while I look into your issue.
ok
I regret for the inconvenience caused, due to some technical error from our side you were charged incorrectly, I'll personally look into it and ensure that this doesn't happen again. however, I've made a request for a refund of $120 which you'll probably receive within 48 hours.
ok thanks
I hope I've answered all your questions for today?
yes.
I'm glad that I could resolve this for you. hope to see you again. Have a great day ahead!