hai
Hello! How may I help you today?
my devices not working
I'll surely help you out in this regards. Firstly I would need your name and 16 digit account number please?
my name is rosy and  account number 0125 9845 3547 6954
Thank you Rosy! Now can I also have the last four digits of your SSN for verification?
SSN 9635
Awesome! Rosy, can you now please check on your device and let me know if the green light on the device is blinking or not and then we can proceed further.
okey
I apologize! Do I take it as a conformation that the green light on the device is blinking?
yes
Rosy! I see that there has been a device malfunction and your device cannot be used any further. As a compensation I would be sending you a new device as a replacement which would be reaching your in 1-2 days.
okey
Perfect! Now is there anything else I could assist you with for today?
no thanks that's for your wonderful help
You're Welcome Rosy! It was great talking to you. Hope to assist you again in the future as well. Goodbye!