Hi My device is not working
Hey there, You're connected to Star cable customer service! How may I help you today? Oh! I'm so sorry to hear that! Not a problem! I'll help you out, may I know your name?
Dalia
Could you also help me with your account number?
127892345677
Thank you. Could you also share your SSN for verification?
2345
Could you tell me if the green light on the device blinking?
yes
Okay, then the device is working and I assume you're facing a connectivity issue. Could you please try restarting the router?
yeah Ok
Sure, I'm positive once you restart the device, it will work.
No it is not working now green light is not blinking
Alright! If the device is still not working, then I'll make a replacement for the same. The technician will bring a new device and install it. Would that be okay?
Yes
Awesome! I have made a request and your problem will be solved within 24 hours. Would there be anything else I may assist you with?
No thanks
Alright! Thank you for contacting us and please do reach out to us in case of any further queries.