HI GOOD MORNING
Hello! How may I assist you?
MY PHONE WAS BROKEN
I'm sorry about that. Would you like to claim your insurance?
YES
Okay! May I know your name?
GEORGE
Georger to find your documents I'll be needing more details. May I know your phone number and the email address associated with the account?
456 123 7485 EMAIL: GEORGE456@GMAIL.COM
Thank you for sharing the information, please allow me a moment while I check with the department.
OK SURE
I highly appreciate your patience, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
OK THANK YOU
You're welcome! Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for connecting to us, hope you have a wonderful day ahead!
HAVE A GREAT DAY
Thank you! Goodbye!