hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'll be glad to help you with that, may I know your name and the 16 digit account number?
Kris Sam & 6786 5667 0980 8989
Thank you, Kris. May I also know the last 4 digits of SSN?
0318
Perfect! May I know if the green light on the device is still blinking?
green light
I apologize, is there green light on the device is still working?
working
Thank you, please give me a minute to proceed further.
ok
Thank you for staying connected, as there's a problem in the device we've sent a replacement for the device. Our executives will get back to you for the fixation of the device. Will that be fine with you?
ok
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're most welcome. Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!