HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
That's upsetting! I'll make sure I solve this for you. May I know your full name and your email address?
SUJI & SUJI78@GMAIL.COM
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
7689 & 54$
Perfect! Thank you for that.  Allow me a moment, I'll get back to you with the reason.
OK
I appreciate your patience in staying up. Well, Ms.Suji I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
OK
Great! Is there anything else that I may help you with?
NOTHING ELSE
Thank you for choosing us, we are always here to help you with any issue relation to media/cable. Goodbye!