Hello! Good morning! How may I help you today?
GM I noticed an error on my latest statement. There is a charge of 105.25 that is not mine.
I hope we are connected?
so do i
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
Jill Johns
Perfect! May I also know the last four digits of your SSN?
1234
Great! Would you please the 16 digits of your credit card number?
1234567812341234
Okay Jill, would you please help me with the date and time of the charge?
6/1/18 8:30 pm
Okay Thanks! Please allow me a moment while I look into this issue. Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $105.25, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
no ty
I’m glad I could resolve this for you. We aim to make your Banking experience a pleasant one. Have a wonderful day!