HI GOOD MORNING
Hello! How may I assist you today?
MY PHONE IS BROKEN
Sorry about that! Would you like to claim insurance for your phone?
YES
Okay! May I know your name?
NAME: CASEY
Casey could you also help me out with your phone number and the email address associated with it?
478  777 8895 EMAIL : CASEY78@GMAIL.COM
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
ok
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
ok thank you
You're welcome! Would there be anything else I may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!