HAI
Hey there! How may I help you today?
HEY CHARLIE.. I NEED TO REPORT ON ERROR IN MY CREDIT CARD BILL.. AND I WANT YOU TO REMOVE THE CHARGES FROM MY CREDIT CARD BILL..
I’m sorry this has happened. I understand you're upset, and I will do my best to help you.  Please may I know your name?
SURE.. MY NAME IS LALIT DESAI
Thank you, Lalit! Please could you help me with your account number and also your SSN?
OF COURSE.. ACCOUNT NUMBER - 71496325 SSN NUMBER - 5098
That's perfect, thank you. Please could you provide me the amount charged and also the date on which it was charged?
IT WAS ON 26TH JUNE 2018 OF 300 DOLLARS..
Thanks again. Please allow me a minute to look into the issue.
SURE.. TAKE YOUR TIME..
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
GREAT..  THANKS.. THAT'S IT CHARLIE..
You're welcome! Always a pleasure to assist customers like you. Good day!