HI
Hello! How may I assist you?
MY DEVICE IS NOT WORKING
No worries, I'll solve your problem right away. May I know your name and your account number?
THIYA ND 8569 4527 5864
Thiya could you also help me out with the last 4 digits of your SSN?
5874
Perfect! Thia could you let me know whether the green light light on the device is working?
YES
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
OK
Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.