hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
Not to worry about that. I'll make sure I get that fixed for you. May I know your full name and your account number?
Nolan Andrea, 6754 1234 0987
Awesome! May I also know if the last 4 digits of your SSN number and if the green light on the router is working?
6466 yes blinking
Alright! Thank you for that. Please allow me a moment, while I get this done for you.
Ok, I wait for your information.
Not a problem. To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
ok thank you
You're welcome! Would there be anything else that I may help you with?
nothing else
Wonderful! Thank you for choosing us, we are always here to help you. Have a nice time!