hi jesse
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
Not to worry about that. I'll surely help you find that. Could you please help me with your name and your account number?
my name is ganesh 4657897454659654
Lovely! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
yes 8856
Perfect! Thank you for being patient and sharing the information. Please allow me a minute or two, I'll get back to you with the resolution.
ok
Not a problem. To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
ok thanks
You're welcome! Is there anything else that I may help you with?