hi,good morning
Hello there! How may I help you today?
my phone is damaged so please replace the phone
I'll help you with that, could you please let me know your name and the phone number?
name: valentina and phone no: 735 389 0256
Thank you Valentina, may I know the email address associated with the account?
valentina@gmail.com
That's perfect! Thank you for the details, please give me a minute to proceed further.
ok
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope. Will that be fine with you?
thank you
My pleasure! Is there anything else I may assist you with?
nothing else
Awesome! Good to hear from you, thank you for reaching out to us. Have a great day ahead!