Hello there, Good morning!  How may I help you today?
my iPhone screen just cracked
Sad to hear that! I'm glad that I could be a help for you. Could you please help me with your full name?
kutty
Could you please share you contact number and email address linked with us?
9786552971 kutty@gmail.com
Perfect! Thank you for sharing the information. Could you please allow me a minute or two, while I do the needful?
ok thanks
Good news! I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok thanks
You're welcome! Would there be anything else that I may help you with?
no thanks
Thank you for bringing this up to us, I'm glad I could resolve this for you. Have an awesome day ahead!