hi, good morning
Hello! How may I assist you?
My internet bill is too high
No worries, I'll help you out with that. May I know your name and your account number?
VonRueden Kathleen, 4356 6785 0988
Kathleena could you also help me out with the last 4 digits of your SSN?
5608
Perfect! May I know the amount of charge being charged extra on your bill?
$ 50
Okay, please allow me a moment while I go ahead and c heck with your account.
Ok, I wait for your information.
Thank you for being patient. I'd like to inform you that the reason behind the increase in your bill i due to the increase in the tax rates which increased from 2.5% to 4%.
ok
Would there be anything else I may assist you with?
nothing else
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!