hi
Hi there, how may I help you today?
ask for fixing the screen
I'll help you with that, may I know your name and phone number?
my name is arun  phone number   9685741235
Thank you Arun, could you please let me know the email address associated with the account?
arun@gmail.com
That's perfect! Thank you for the details, please give me a minute to proceed further.
ok
I really appreciate for your patience, as you've already insured your device with our company. We'd be glad to provide the replacement, the replacement only takes places once we receive the broken device in an envelope.
ni thanks
My pleasure! Will there be anything else I could assist you with?
no
It's a pleasure assisting you, have a great day ahead!