hai
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my cable device is not working
That's upsetting. I'll surely help you get that fixed. Could you please help me with your full name and your account number?
my name is rosy mary and the account number is 5879 6310 8856
Lovely! May I also know the last 4 digits of your SSN number?
yes sure SSN  is 8892
And, Could you please restart your router and let me know if your facing the same issue?
yes
Alright! Thank you for the information. Could you please allow me a moment, while I get this done for you?
okay alright
Perfect! I have located the problem with your device. I'll get your old device get replaced with a new one. Our executives will reach you within 2-3 days. Is that fine?
yes okaythat's fine
Great! Is there anything else that I may help you with?
no ath]] no thanks
Wonderful! Thank you for bringing this up to us, we are always here to help you in any issue regarding cable/media. Goodbye!