Hi
Hey there! How may I help you today?
I want to get some help to fix my phone screen
I'm sorry about your phone. I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
yes, i need replacement
Sure! i'll do my best to help you. Please may I know your name?
Yes, I am John
Sure, John! Please could you share your contact number?
4547683489
Thank you! Please could you also help me with the email address?
johnmaththew@mail.com sorry my mobile number was wrong, please update it as 575-248-6639
Okay, no problem about that. I'll change it right now!
thanks
Sure, please stay connected for a minute!
ok, sure
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.