Hello
Hello and Welcome to universal cable customer service. How may I help you today?
I like to check Did I have any discount or any new promotion against my connection ? can you check and tell me ?
Sure! I'll definitely help you with your query. Be assured! To proceed further, may I know your name and account number please?
Robert Williams and account no: 8234-2873-0034-8364
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
7736
Awesome! Thank you for the details. We have discounts available for students, active military members and senior citizens. May I know if you are a student, an active military member or a senior citizen, please?
I am student
Perfect! may I know the name of university in which you are attending and your student ID number please?
Oxford university and my id OX992-93
Superb! may I know in which year you will be graduating, please?
2nd year by next year 2019 i will complete
Fantastic! Just give me a minute, I will check with your details and will let you know?
ok
Thanks for waiting. Good news! You can avail our $10 off your monthly payment. We also have new promotions :   there are three service plans: basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels)
    -    the current promotions are 10% off premium cable if you sign a 3 month contract or 15% off platinum cable if you sign a 3 month contract. Which one would you like to sign up for?
Great offers, I like it, please change my current plan to this new platinum plan
That's a great choice. may I know which plan you are currently signed up for
I will go with Platinum plan please to confirm
Sure! I've updated your plan to platinum plan. Hope you enjoy our service. Will there be anything else I can do for you?
nothing more dear, thank you so much bye bye
You are always welcome. For further queries, feel free to communicate to us. We are always here to help you. Thanks for connecting with us. Have a great day ahead and take care. Bye :)