Hi This is Karthick Here
Hey there, Good morning!
Good Morning i have error on my credit card transaction
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Karthick Subramani
Perfect! would you please share the last four digits of your SSN?
4233
Awesome! Also, may I please know the last four digits of your account number??
5751
Great! would you please share the 16 digits of your credit card number?
4386380019335751
Okay, would you please help me with the date, time and amount of the charge?
20th June 2018 15:00 $40.00
okay, great!  please give me a moment while I process with your request.
ok
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $40 which you've to receive within 48 hours. Would there be anything else I may help you with?
ok thank you nothing else
I hope I have answered all your questions?
yes
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!