hi drew
Hello! How may I assist you?
Any discount available or my cable service Any discount available for my cable service
I'll help you out with that. May I know your name and the account number?
My name is  Raj kumar and my account no is - 9856231478569854
Raj could you also help me out with the last 4 digits of your SSN?
6589
Perfect! May I know if you're student or a an active military member or above the age of 65 right now?
military member
Nice! May I know if you serve the Air Force, the army, the navy or the national guard?
army
Amazing! May I know the Military ID number?
jj8974
Thanks! Please allow me a moment while I go ahead and check with your details.
ok
I highly appreciate your patience, I'd like to inform you that we have 3 plans available, basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels). The current promotions are 10% off premium cable if you sign a 3 month contract or 15% off platinum cable if you sign a 3 month contract. May I know which one would you prefer?
premium
That's a great choice! But I'd like to suggest you to go with the platinum service as you'll be having access to all the channels and there is a 15% off going on.
ok thanks
Would you like to take the platinum plan?
no
Should I confirm the premium plan for you?
yes conform
Okay! I'd like to inform you that I've successfully requested for a new service for you which will be activated in the next 24 hours.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no nothing
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.