Hey there! How may I help you?
Hi, I'd like to order a new card.
Sure, I'll be happy to do that for you. May I know your name please?
Frank Watts
Hello, Frank! Please could you help me with your card number and also your SSN?
Sure, my ssn is 998 56 8878 and the card number is 3213 5568 1235 2141.  That card is expired.
Sure, please give me a minute while I work on your request.
Okay thank you
I’ve initiated a request for a new card, you’ll be receiving it within the next 48 hours. You’ll also be receiving a confirmation e-mail shortly. Would you need anything else?