Hello, I need help in relation to the service you provide in my home hello?
Hello! I'll help you out with that. May I know what is your query?
i would like a better internet service i want it to be faster
Okayn no worries! I'll help you out with that. May I know your name and your account number?
My name is Alejandro and my account number is 12345
Alejandro could you also help me out with the last 4 digits of your SSN?
sure, 5678
Perfect! Please allow me a moment while I check with your account.
ok thanks
Thank you for staying connected. I'd like to inform you that according to my sources you're currently using 10 MBPs speed internet service which you can upgrade to faster speed of 25 MBPs or 50 MBPs. Would you like to upgrade your service for a better experience?
i would like it to be 50 MBPs what additional cost will i have to pay in comparison to my current plan?
That's an awesome decision! I'd like to inform you that according to our plans there'll be a 5% increase compared to your current plan. I hope that is fine with you?
that is fine by me. When can i start enjoying the new plan?
Awesome! I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
Perfect! Thank you very much.
You're welcome! Would there be anything else I may assist you with?