hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
I regret for the inconvenience.  I'll surely help you fix that. May I know your full name and your account number
robin and 7658 8966 6576
Awesome! Could you also please help me with the last 4 digits of your SSN number and if the green light on the router is working?
6754 yes
Perfect! Not a problem. To avoid certain issues again, I'll get a replacement done for you. Our executives will reach you within 2-3 business days. Is that fine?
ok
Great! Would there be anything else that I may help  you with?
nothing else
Thank you for choosing us, we are always here to help you with any issue related to media/cable. Goodbye!