hi
Hello there! How may I assist you today?
i ask for fixing the screen
That's bad, I won't be able to help you fix it but I can help you apply for a replacement would you like me to that?
yes
Great! May I please know your full name?
karuppu
Thank you! May I please know your phone number and email address?
8489212856 bvg@256.com
Amazing! Please allow me a moment to check the details.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
yes ok
Anything else I may assist you in?
no thanks
Alright! Have a great day, goodbye.