hai
Hey there, you're connected to Star cable customer service! How may I help you today?
my bill keeps going up
Oh! Sorry for that! I'll right away check that! May I know your name please?
okay name is james
Could you also help me with your email address please?
email address is nnm002@e-mail.com
And lastly, could you help me with the last 4 digits of your SSN?
yes sure SSN number is 4587
Perfect! Thanks for the information. Please allow me a moment while I check it for you.
ye sure
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
yes sure that's my pleasure
would there be anything else I may assist you with?
no thanks for your help
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.