Hi,good morning
Hello! Good morning. Welcome to media cable services. How may I help you today?
My device is not working
I will surely help you out with it but firstly could you please help me with your name and 16 digit account number?
Emard Betty,and 8192 0183 3271 7534
Thank you Emard! Could I also have the last four digits of your SSN for verification purpose please?
6918
Alright! Emard, I would like you check the router again and let me know if the green light on the router is blinking or not and then we can take the procedure further.
yes
Okay! Do I take this as a conformation that the green light on the device is blinking?
yes blinking
Emard! I see that there is a device malfunction and the device cannot be used any further, so I would be sending you a replacement for the device shortly. I would like to apologize for the inconvenience.
ok
Perfect! Is there anything else I could help you with for today?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Alright! Have a good day! Hope to assist you in the future again. Goodbye!