Hello there, how may I help you today?
Hi. Need your help .My card was lost few hours back
Oh okay! I'm here to help you out. Could you please let me know your full name?
Vincy Prince
Okay! Could you please let me know your last 4 digits of SSN number and credit card number?
SSN no 6897 Card no 4537
Great! Thank you for the details. Could you also let me know when was the card used last time and was there any police report filed? I hope we are still connected?
yes i was filed poilce complaint...card used 6th jun'18
Okay great! Please allow me a moment while I go ahead and block your card.
ok
I highly appreciate your patience, I would like to inform you that I've successfully blocked the present card and issued a new card which will be delivered to you within 2-3 business days.
Thanks for your support
You're welcome. May I confirm if all your issues have been resolved for today?