HI
Good morning! You've been connected to Shin Software Company. How may I help you?
I WANT TO UPDATE OUTLOOK
Oh! I'll help you out please don't worry. May I know your name and the last four digits account number?
ALEX 4512
Thank you! Could you please share your company name?
ROBIN LTD
I appreciate your patience! I've updated your software and also enabled automatic updates for you.
OK
Would there be anything else I may help you with?
NO THANKS
It was a pleasure assisting you, have a great day ahead!