Hey there, how may I help you today?
Hi, I have an error on my bill that needs corrected.
I'll help you with that. May I know your name please?
Jessica Smith
Hey Jessica, was the error in debit account or credit account?
Credit
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
5438 and 7645
May I know the date and amount of the charge?
may 26th and 12.87
Thank you for the details. Kindly give me a minute to proceed further. Good news Jessica! Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
Thank you so much I also need to change my address on my account
I'll be glad to assist you with that.
My new address is 45 race st, bakersfield ca 90654
Perfect! Give me a minute.
I also saw a commercial about lower rates, would I qualify for that?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates Are we still connected?
yes
Is there anything else I could assist you with?