Hey there, how may I help you today?
yes
Could you please let me know your concerns?
my concern about to my credit card
I'll be glad to assist you with that. May I know your name please?
Sunil
Thank you Sunil, Could you let me know the last 4 digits of SSN and the last 4 digits of credit card account number please?
4235 6718
Perfect Sunil! May I know the date and amount of the charge?
on 5 june 2018
Could you please be more specific about sum of money charged?
there is 5 doller charge from my credit card, but there is no any detail in my bill summary
Kindly give me a minute to proceed further. Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
thank  you
You’re most welcome. Is there anything else I could help you with?
No, thanks
Always a pleasure. Have a great day.