Hey there, how may I help you today?
I want to change my address for saving account
For sure, may I know your name please?
Ronald Kevin
Hey Ronald,  Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SSN no 9849 & Account No 2464
Thank you Ronald, May I know your new address as well?
100 MAIN ST
PO BOX 1022
SEATTLE WA
Perfect! Kindly give me aminute to proceed further.
ok
Thank you for holding on, your account has been updated with a new address i.e., 100 MAIN ST PO BOX 1022 SEATTLE WA.
OK Thanks New One more help about my last month credit card bill was got error
You're welcome. I'll help you with that. Is it the same account ending with 2464 you are referring to?
YEs
Perfect! May I know the date and amount of the charge?
charged amount is $255. Date : 05/27/2018 Time : 1:30 PM
Thank you for the details Ronald. Please give me a minute.
ok
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
Good
Thank you Ronald! Is there anything else I could assist you with?
No
Thank you for reaching out to us. Have a wonderful day ahead.