HI
Hello! how may I help you?
I LOST MY CREDIT CARD LAST WEEK
oh! I'm so sorry to hear that, I'll surely help you with that. May I please know your first and last name?
MANJU
Well manju would you please help me with your last name?
MONNA
Perfect! would you please help me with the last four digits of your SSN?
6987
Great! would you please share the 16 digit credit card number?
5689752014563201
okay! thanks for sharing this information, would you please let me know the date when you used your card for the last time?
08/06/2018
okay! did you file a police report about the lost card?
NO
Okay! unfortunately Manju, I won't be able to process further because, according to the banks policy I'll require police report to block your card, however after you file a report please feel free to contacts us at anytime, I've also raised a follow up in this regards, our customer associate will contact you shortly.
OK THANK YOU
Would there be anything else I may help you with?