HELLO
Hey there! How may I help you today?
1.    Ask the agent about the status of your claim.
I'll be glad to assist you with that. May I know your name please?
JOHN
Thank you John, may I know the policy number and the claim number?
BCD984319842
Could you please be more specific with the claim number as well?
BCD984319842
I apologize, please provide the claim number.
9C5B2A
The claim number should contain 3 letters and 3 numbers. Please make sure to provide the correct information.
BCD984
Thank you for the details. Please give me a minute to proceed further. Awesome! That's great. Good news John! The payment has been already sent and the check will arrive in 2-3 business days.
THANK U
You're welcome. Is there anything else I could assist you with?
GOOD
May I know if there's any other concern?
NO
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.