hai
Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
my device is not working
Oh that's bad, may I please know if the green light on the device still blinking?
device still blinking
Alright! No worries, I'll be applying a replacement device for you, may I please know your name?
nallu
Thanks Nallu! May I please know your account number and last 4 digit of the SSN?
1236 15424236981 1254789632154
May I please know which one is the correct account number?
521236987412
Alright! Are 1236 are the last 4 digit of the SSN?
8562
Could you please confirm 521236987412 this is your account number and 8562 the last 4 digit of the SSN?
ok confirm
Great! Please allow me a moment to check the details and process your request.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in? Hope we are connected?
ok good bye
Alright! Feel free to reach us when needed, have a wonderful day. Goodbye.