Hello there, how may I help you today?
Hi I wanted to report an error in my credit card bill
Apologies for the inconvenience caused to you. I'll help you out to remove the extra charges, could you please help me out with your full name?
Janvi Bajaj
Great! Could you also please help me out with last 4 digits of your SSN?
1236
Perfect! Could you also please help me out with your credit card number?
4569874512151236
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
date 2 june and amount 20 dollars at 2 pm and description TOOTOFRE
Perfect! Please allow me a moment while I check with the account. I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $20 from your account.
OK bye
Is there anything else I may assist you with?
No
Awesome! Thank you so much for your cooperation, have a great day!