hi my device is not working
Oh! I'm sorry to hear that. To resolve your issue, may I know your name and account number please?
Rath Samantha, 6689 0900 3213
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
1484
Superb! Is the green light on your device blinking?
blinking
Awesome! We will be sending you a replacement device. May I know your address please?
23 boston street, ma 5678
Perfect! I've made your request. You'll be receiving the replacement device within 2-3 days. We are really sorry for your inconvenience. Is there anything else I can do for you?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You are always welcome! Thank you connecting with us. For any further queries, feel free to let us know. We're always here to help you. Have a great day ahead. Goodbye!