Hi Charlie
Hello! How may I help you?
I lost my credit card
I’m sorry this has happened. I understand you're upset, and I will do my best to help you.Please help me with your name.
Aurora Becker
Thank you, Aurora. Please could you also help me with the credit card number and also your SSN number?
9385 0009348092840284884
Thanks again. Please could you provide me with the date on which the card was last used?
06/10/2018
Sure. Have you filed a report with the police regarding this issue?
Yes
I really appreciate that. Please allow me a minute to look into the matter.
Okay
Thank you for your patience. I've blocked the card to prevent misuse and I’ve also initiated a request for a replacement, you’ll be receiving it within the next 48 hours.You'll be receiving a confirmation e-mail shortly. Is there anything I could help you with today?