Hey, my phone screen just got cracked, can you please help me fix it?
Hello! I'll surely help you out with that. May I know your name?
Sure, i'm Dexter Owen
Dexter could you also help me out with your phone number and the email address associated with the account?
Absolutely, 202-555-0191 dex.owen43@hotmail.com
Thank you for sharing the information, please allow me a moment while I check with the department.
Sure
I highly appreciate your patience, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
Thank you so much for your great help
You're welcome! Would there be anything else I may assist you with?