HI
Hey there, how may I help you today?
I NEED TO CHANGE MY ADDRESS ON MY A/C
I'll be glad to help you out with that, May I know your name please?
NAME : OVIYA
Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SSN NO : 1550 AND A/C NO : 7844
Awesome! Kindly give me a minute.
OK
Thank you so much for staying connected Oviya. Your address has been updated and further, you'll receive the bank alerts to the updated address.
OK THANK YOU SO MUCH
You're most welcome. Is there anything else I could assist you with?
YES, I NEED TO REPORT MY CREDIT CARD CHARGE REMOVE
I'll help you with that. Is it the same account ending with 7844 you are referring to?
YES
May I know the date and amount of the charge?
12/06/2018
Could you please be more specific about sum of money charged?
$16
Thank you for the details Oviya, kindly give me a minute.
OK
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
OK THANK YOU SO MUCH BYE
Always a pleasure. Have a great day.