Hello!
hello
How may I help you?
My credit card bill has been over charged My credit card bill is over charged I think that's error
okay, I'm extremely sorry for the inconvenience, I'll look into this issue.
ok
could you please share the last four digit of your SSN? May I know your first and last name please?
John Smith
could you please share the last four digit of your SSN?
2664
Would you please help me the 16 digits of your credit card number?
8907734102177134
Okay great John, would you elaborate more about the query?
When I check my credit card bill I found some items have been added that I have never purchased
Okay, I’m sorry about this. I’ll do my best to resolve your issue.
ok when will it be fixed ?
Great, would you please share the date, amount and time of the charge?
6/10/2018
would you please share the amount and time of the charge?
117$ 11:10 am
Perfect! Thanking you for sharing that information, please allow me a moment while I process with your request.
ok
Awesome! I've made a request for a refund of $117 which you'll receive within 48 hours and also raised a complaint about the same so that you don't face any issue in future.
ok
Is there anything else John I may help you with?
thank you no
Your most welcome, Have a nice day. Goodbye.