hello
Hi! How may I help you?
my iphone screen cracked fortunately it is insured with you . please help me to claim it
Sorry to here that, I'll be glad to help you in this. May I please know your full name?
I am Simon Pegg my number is  (212) 509-6997
Great! Could you please share your email address Mr Simon.
simonpeg34@hotmail.com
Perfect! Please allow me a moment to check with the team.
ok
Thanks for been patient, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken phone in an envelope. would that be okay?
ok i will do that
Great! Is there anything else I may Help you in?
No thank you
You're welcome! Have a good day.