Hello there! How may I assist you today?
hi
Hey! How may I help you today?
my cable device is not working
I'll help you with that, may I know your name and the 16 digit account number?
prathi 4568789512354897
Thank you Prathi, could you please let me know the last 4 digits of SSN?
4587
Perfect! May I know if the green light on the device is blinking?
no
Not a problem, please give me a minute to proceed further.
ok
Thank you for staying connected. As the device is not working, we've sent you the new device as the replacement with the old one. Our executives will reach out to you for further concerns. Will that be fine with you?
ok thanks
You're welcome, is there anything else I may help you with?