HI GOOD MORNINGF
Good morning! You've reached Net link Media/Cable Services. How may I help you?
MY DEVICE IS NOT WORK
Sorry for the inconvenience. I'll surely help you in this regard. Could you please help me with your full name and email address?
SOFIA AND SOFIA@GMAIL.COM
Awesome! May I know the last 4 digits of your SSN number, please?
7687
Perfect! To proceed further with your query, May I know if the green light on the router is blinking?
OK
I apologize, I haven't got your last response, could you please check if the green light on the router is blinking?
GREEN LIGHT
Sorry, but may I know if the green light on the router is working?
WORKING
Not a problem, In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
OK
Great! Would there be anything else that I may help you with?