Hello there, Good evening!  How may I help you today?
my iPhone screen just cracked
Sad to hear that! I'll definitely help you in this regard. May I know your full name please?
my name is suresh
Could you please help me with your contact number and email address?
my condact no is 6547123698 my email address is suresh@gmail.com
May I confirm the shared information to be correct
yes
I'm sorry sir, may I know if your phone screen is broken or damaged?
no
Perfect! Thank you for sharing the information, Allow me a moment, I'll be right back with the resolution.
ok
Thank you for staying connected. I've initiated a request for a replacement of your broken device with a brand new phone. You'll be receiving it within three days. I request you to send the current broken device in an envelope.
i request for replacement of my broken device with a brand new phone
Sure sir, Your request is processed and you will have a replacement for your broken phone with a brand new phone.
yes
Is there anything else that I may help you with?
no need thank you for support
You're welcome! I'm glad I could resolve this for you.  Have an awesome day!