Hey! A very good morning to you. How may I help you today?
Good morning! I have 2 issues I need resolved. First there was an error on my last credit card statement, there was a charge I did not make. I would like that removed?
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Jennifer White
May I also know the last four digits of your SSN?
1563
I'd also require the complete 16 digit credit card number.
ok it is 6235-2000-1824-4951
Thank you. Could you help me with the date and amount of the charge?
The charge was yesterday, June 25th, and it was for $23.46 at Mobil gas station in Ronkonkoma, NY
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Great, my other question was can you help me change the address on my account so my statements come to my new address?
Sure! May I know the new address?
84 Neighborhood Road, Mastic, NY 11950
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
Thank you so much you've been a great help
You're always welcome. Thank you so much for your time. You have an amazing day!