Hai.
Hello and Good Morning! How may I help you today?
I am using skype and the application not working properly. I can't send the message.
No problem! I will help you right away. May I know your name please?
Name : 	Christopher.
Thank you! May I also know the last 4 digits of your account number.
Account number : 9537.
Perfect! May I also know the company name to process the request.
Company name : Estes Industries.
I'm sorry it seems you are using the old version of skype and that is the reason you are unable to open application. I'd request you to please update the same by reinstalling.
Okay. I will try it now.
Perfect! Is there anything else that I may help you with today?
No. Thank you so much for your help.
Thank you for reaching us today. I hope you you have a great day ahead. Bye!