hai
Hello! Welcome to Aura cable services. How may I help you?
like to cancel my service
Please let us know if something is wrong with the service. May I know the reason?
yes
Why do you want to cancel our service?
yes
May I know the reason for the cancellation of our service?
your bill is too high
All right. Please help me with your name and the account ID so that I'll pull up your details.
ajianu 512642589415
Thank you for sharing the details. I see that your promotional offer was expired last month. You have the premium package currently which made you feel the bill was high.
ok thanks
We provide best service with incredible offers. I hope you wouldn't cancel the service now.
yes
Thank you. I would like to offer a discount of $5 a month on your bill. I hope you are satisfied with the service.
ok thanks
Is there anything else I may help you with?
no thanks
Thank you for contacting us. I had a good time assisting you. Please do reach out to us for further queries. Have a good day. Bye now.