hi
Hello there, how may I help you today?
yes remove extra charge on my credit card
No worries, I'll help you out with that! Could you please help me out with your full name?
marry smith
Could you also please help me out with the last 4 digits of your SSN?
6754
Could you also help me out with your credit card number?
3465789034231456
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
16/06/2018 75$
Okay! Thank you. Please allow me a moment while I check with the account. I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $75 from your account.
i want know new lower rates
I would love to help you with that. However, for more insight into the lower rates one of our members from the specialty team will get in touch with you to let you know more about the details.
yes
I'm sorry, I'm afraid I didn't get that.
ok bye
Okay great! Thank you so much for your cooperation. Have a great day!