Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
I want to cancel my internet connection.
I apologize, could you please let me know the reason behind the cancellation of the service?
Bills are going increasingly month by month.
I really apologize for the inconvenience cause to you, I'll surely look upon the reasons behind the increase in the bill. Could you please help me with your name and the account number?
Sukesh Khan and no-315236487215
Thank you Sukesh, may I also know the last 4 digits of SSN?
6410
Thank you, could you please let me know how much extra amount has been charged on the bill?
$60
Oh! I'm so sorry for that, please give me a minute while I get this done for you.
sure
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill on the right time so that the next months bill may not be charged extra.
No, I'm paying bills on the right time.
I'm sorry there's a month pending in paying the bill.
Okay kindly cancel my current service.
Sure! I'll do that for you, please give me a minute to proceed further.
okay Only cancel my internet service. Are we connected? Spencer? Spencer are you there?
Sure! As per your request the account has been cancelled. Sorry for the delay, there was a connectivity issue.
Kindly keep my home phone connection and update my phone no.
I'll do that for you, may I know already existing phone number on the account?
8012364570
May I also know your new updated phone number?
9423651028
Perfect! Thank you for all the details, the phone number has been updated from 8012364570 to 9423651028. Will there be anything else I may help you with?
Nothing, Thank you
You're most welcome, Should I confirm that all your queries have been answered for today?
bye Yes
Sure! Thank you for reaching out to us, have a great day ahead!