hi
Hello! How may I assist you today?
i need fixing screen on my phone
Would you want to fix your screen or would you like to claim your insurance and get a new phone?
yes
Okay! May I know your name?
Molly Potter
Molly could you also help me out with your phone number and the email address for me to check with your account?
yumpy@yahoo.ca
Could you also help me out with your phone number?
69547801236
Thank you for sharing the required information, please stay connected while I go ahead and check with the department.
okay
Thanks you for staying connected I'd like to inform you that we are sending you a brand new phone as a replacement and I kindly request you to return the damaged phone with the delivery agent.
thank you
You're welcome! Would there be anything else I may assist you with?
no
Awesome! Thanks for connecting with us, hope you have a wonderful day ahead!