hai
Hello! Fast net cable services. How may I assist you today?
my internet device is not working
Sure! I'll be able to help you in this, may I please know if the green device is still working?
no
Alright! I'll just apply for a replacement for you, may I please know your name?
senthil
Thanks Senthil! Could you please let me know the account number and last 4 digit of the SSN?
45200 sorry 4520
Could you please let me know the complete 12 digit account number?
18862495552730001 sorry 188623789201
May I please know the last 4 digit of the SSN?
4520
Perfect! Please allow me a moment while I proceed further.
ok
Thanks for being so cooperative, I've processed your request and applied for replacement for you, please make sure you return the damaged device. Anything else I may help you in?
no thanks
Alright! It was great assisting you, have a wonderful day. Goodbye.