hai
Hello! Good Evening, Fast net cable services. How may I assist you today?
device is not working
That's bad, may I please know if the green light on the device still blinking?
yes
Alright! No worries, I'll just send you a replacement device. May I please know your name and account number?
thil 456710759124
Thanks Thil! May I please know the last 4 digit of the SSN?
4521
Please allow me a moment to check the details.
ok thanks
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
no thanks
Alright! It was great assisting you, have a great day. Thanks for choosing our services, goodbye.