Hi my name is Mike, I have a problem about my bill. I am paying more every month I am not sure why
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I need an explanation
Alright! I'll surely help you get the explanation. Could you please help me with your full name and your account number?
Mike Miller, account number 6194353
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
7895
Perfect! Thank you for that. Please allow me a moment, while I get this done for you. I appreciate your patience in holding up. Well, I see Mr.Mike that there is an increase in the tax rates which is why there your bill has gone up I would say.
But I couldn`t hear any update about the tax rise. I want to cancel my account. there are other providers and they have different options
My sincere apologies. ! Before I go ahead and cancel your account, I'd like to inform you that I have a one-time special promo offer of 10% off on your next month bill. Would you like to avail that?
sorry but I called about this problem. If you offered this before, I would accept it. But now, I want to cancel.
That's alright! I'll go ahead and cancel the services. Here on you'll no more receive any notification from our services. May I confirm if all your questions have been answered for the day?
yes, thank you very much for your help
You're welcome! Thank you for choosing us, we are always here to help you in future. Goodbye!