Good morning.
Hello! Thank you for connecting to AIM Financial services department. How may I assist you with?
Hi, I'm from Brown firm. I was told to call here to get my travel expenses reimbursed.
Hello Brown, I must say you're at the right place for the reimbursement of your amount. I'll record your expenses and process the amount but to go ahead with the process could you please help me out with your account password?
Sure, it's brown2471.
Perfect! Could you also please help me out with the amount of your expenses spent on your travel?
Yeah, I spent $1750. $750 for the plane ticket, $750 for 3 days at NoMad, and $250 in client dinners.
I sincerely thank you for providing me a detailed list of your expenses. Also, as the amount of expense is above $1000 could you please let me know if you have the approval of your manager for this transaction?
Yes, she's signed off on it.
That's amazing! Could you please let me know the name of your manager?
Carol Williams.
Perfect! Brown, please allow me a moment while I go ahead and verify the transaction and process your reimbursement amount as quickly as possible.
Oh you know what? One of those items is incorrect.
Oh okay, could you please let me know what is wrong so that I'll go ahead and make the correction quickly?
Yeah the last item, the dinners. That was only $150. I counted an item twice somehow.
No worries, I'll make the necessary changes. Please allow me a moment while I go ahead process the amount.
Okay, thank you. Sorry about that.
Please don't be sorry, I'm sure all of us make mistakes at times. Also, I'd like to inform you that I've successfully processed your amount which will be reflected in your account in the next 2 business days.
Great! Thanks so much for your help today.
It'a always a pleasure assisting valuable customers like you. Would there be anything else I may assist you with?
No, that was all I needed to day. Thanks again, you've been terrific.
Awesome! Pleasure is all mine! Thank you for reaching out to us, hope you'll have a great day ahead!