Hello good  morning! How may I help you?
I have recently purchased iPhone, now the screen was broken, can you help me on that ?
So Sorry to hear that, I won't be able to help you in fixing it but I'll be able to help you get you replacement, Would you like me to do that?
Great, Please make a replacement
Amazing! Please let me know your full name?
Thirupathi
Thanks you! May I please know your phone number and email address?
615-847-3838, thirupathi@gmail.com
Great! Please allow me a moment to check in the details.
Sure are we connected ? Hello
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
Great, I will keep ready, Thank you so much for your help bye bye
Alright! Have a great day, goodbye.