Hello there! Welcome to universal cable customer service. How may I help you today?
device is not working
Oh! I'm so sorry to hear that. Be assured! I'll definitely help you. To proceed further, may I know your name and 16 digit account number please?
james martin 7894561237899874
Awesome! just for verification, may I know the last 4 digits of your SSN please?
4561
Thanks for all the details. Is the green light on your device blinking?
ok
Is the green light on your device blinking?
yes
Perfect! I've forwarded your matter to my team. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
no thanks
You are always welcome. Thank you for giving us opportunity to serve you. For further assistance, feel free to contact us on our toll free number. Have a nice day and take care. Goodbye :)