hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
device is not working
I'll be glad to help you with that, may I know your name and the 16 digit account number?
raj 5842563524158565
Thank you Raj, may I know the last 4 digits of SSN?
5284
Perfect! Could you please let me know if the green light on the device is still blinking?
yes hello
Not a problem, as the device is not working. We've sent a replacement to the device. Will that be fine with you? I hope we are still connected?
yes ok thanks
Is there anything else I may help you with?
no thanks
You're most welcome. Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!