HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I NEED A NEW CABLE CONNECTION
Definitely! I'll be happy to help you with that. May I know your full name and your account number?
Muller Leticia,6754 8687 9877
Lovely! Could you also please help me with the last 4 digits of your SSN number?
8017
And, may I know the current service your using and the new cable connection you'd like to have?
OK
I apologize, I haven't got your last response. May I know the current service your using and if you'd like to change to home phone services?
YES\
Alright! Could you please allow me a moment, while I get this done for you?
Ok, I wait for your information.
Thank you for staying connected. I have upgraded your connection to home phone services and our executives will reach you with the new connection within 2-3 days. Would that be okay?
OK
Great! Would there be anything else that  I may help you with? I hope we are connected?
NOTHING ELSE
Thank you for reaching out to us, we are always here to help you. Have a wonderful day!