hi
Hello! Alex here how may I help you today?
my internet bill is too high
Oh that's bad! Can you please help me out with your name and 16 digit account number?
Price Austin, 9685 5210 3201 8475
Thank you! Can I also have the last four digits of your SSN please?
5041
Austin, May I know how much extra (amount) was charged on the bill?
ok
I apologize! Could you please let me the know the amount (extra) charged on your bill?
$65
Austin, I see that due to over downloading and the sudden expiration of your contract, you no longer have the promotional rate and this was the reason for the hike in the bill
ok
Alright! Is there anything else I could assist you with for today Austin?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome! Have a good day too, hope to assist you in the future as well. Goodbye!