Hello! Good Evening, Fast net cable services. How may I assist you today?
change my service
Absolutely! I'll be able to help you in this, may I please know your name and account number?
jessly 8765 5645 8907
Thanks Jessly! Could you please let me know the last 4 digits of the SSN?
7656
Perfect! May I please know what service are you currently using?
premium cable
Alright! And to what service would you like to change to?
premium cable
Yes! Currently you are using the premium service, please do let me know to what service you'd like to change to?
cox cable
I apologize I could not understand your previous response could you please repeat?
cox cable
Alright! Please allow me a moment to check the details.
ok
Thanks for being so cooperative, I've changed your services  with effective from now and this will reflect in your bill from next month. Anything else I may help you with?
no thanks
Alright! Feel free to reach us when needed, have a great day. Goodbye.