Hi
Hi there, how may I help you today?
I need to fix my mobile screen it was cracked
Sure! I'll help you with it, may I know your name and phone number?
487-965-3201
May I know your name as well?
I'm Rivera
Thank you Rivera, could you please let me know the email address associated with the account?
river45@gmail.com
Awesome! Thank you for the details, as you've already have an insurance. We're glad to provide you the replacement, please give me a minute to proceed further.
Ya sure
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
For further details about the replacement, please feel free to contact us at any point of time.
Okay thank you
Will there be anything else I may assist you with?