Hello there! Welcome to Act fiber net services, how may I help you today? I hope we are still connected?
Hi I currently have internet service and am interested in setting up cable service
For sure! Could you please let me know your name and the 16 digit account number?
Rosie Metcalf. 1604253659876321
Thank you Rosie, could you please let me know the last 4 digits of SSN?
7230
Perfect! Please allow me a moment while I get this done for you.
okay
Thank you for staying connected, I've added another cableservice to the account. Will that be fine with you?
what does it entail
I'm so sorry I'm afraid that I couldn't understand the response. Could you please be more specific with your reply?
what does the package include
Sure! The cable service package includes the premium cable plan for 3 months.
why only 3 months
The plan only includes 3 months contract. Please renew the plan every 3 months to avoid the inconvenience.
is there anything else with a longer contract. Having to renew every 3 months is a inconvenience.
Yes! We have another contract for every 6 months, additionally you can get another month free. Should I confirm the 6 months plan for you?
how many channels are included and what is the price
The premium cable serve 75 channels and $75 for every 6 months.
what do you have with more channels
We have the platinum cable that serve all the channels for $100.
100 every 6 months?
I apologize, the platinum cable only serves for 3 months and it's 100$ for every 3 months.
Just to make sure that I have it correct that is 100 every 3 months not 100 every month for 3 months
Yep! That's right.
So for less than 34 dollars a month I can get every channel that you have?
I apologize, as of now we don't have any plans less than 34$. Our basic plan starts at $50 , and the premium cable services at $75 and the platinum for $100 for every month.
but you just told me that the plan is for 100 every 3 months
I'm sorry I was a bit confused over the response. It's for every month but not for every 3 months.
that is what I asked you straight out and you said that it was correct
Yeah! Sincere apologizes. I got your point, please confirm that it's for every month but not for every 3 months.
I do not want to sign up for the cable and I want to cancel my internet service
Are you sure you want to cancel your internet services because I assure you that you won't be getting these amazing offers from anywhere else.
cancel
Sure! As per your request I'll go ahead and cancel your internet services. It;ll get deactivated in the next 30 minutes.
thank you
You're welcome, is there anything else I may help you with? As there's no response I'd be forced to end the conversation. Have a great day!