hi spencer
Hello there! Welcome to Act fiber net services, how may I help you today?
my device is not working
For sure! I'll help you with that, may I know your name and the account number?
my name is ganesh 7456476546748456
Thank you Ganesh, may I know the last 4 digits of SSN?
4589
Perfect! May I know if the green light on the device is working?
yes
Not a problem, please give me a minute while I get this done for you.
ok
Thank you for staying connected, I've initiated your replacement. As the device is not working we've sent a replacement to the device.
ok thanks
You're welcome, is there anything else I could help you with?
no need
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
ok good bye
Bye!