hi
Hi there! Welcome to universal cable customer service. How may I help you today?
i have a problem my bill keeps raising every month can you tell me what is happening
Sure! I'll definitely help you with your query. To proceed further, may I know your full name and email address please? Hope we are connected?
yes cesar medina cesar05@gmail.com
Great Cesar! just for verification purpose, may I know the last 4 digits of your SSN please?
6543
Thank you for providing with all the details! could you please give me moment while I contact my team regarding your query?
ok
Thank you for staying connected with us! I contacted with my team and it seems you have subscribed for daily fitness tips and that's why you are being charged extra for that Hope we are connected?
yes what  i wanto to cancel everything the cable and the daily fitness
We are really sorry to hear that from our valuable customer. We'd never want to lose our one of the best customers. To cope with the extra charges, We'd like to offer a one-time special promotion of 10% off your next monthly bill. Is that fine with you cesar?
no thanks just cancel the service
Okay! I have processed your request. Thanks for staying connected with us Have a good day. Goodbye :)