hello
Hello there! My name is Casey. How may I assist you today?
Last month cable service bill very high.  I need to know the reason?
Oh! that's sad however I'll help you in knowing the reason behind that. May I know name please?
Thomas, Davis
Thank You and Id also need the email address to process your request please?
davisthomas6767@gmail.com
Thank you so much. For verification purpose Id also need your last 4 digits of the SSN.
7412
Thank you for providing all important info. I see that due to sudden increase in government taxes and expiration of the contract your bill is reflecting high amount.
Oh. But i feel your cable service is very high. I need to cancel the cable service?
Okay! Not a problem however if you continue using our service I'll provide a special one time 10% dicount offer especially for you.
No thanks. Please cancel this cable service.
Oh! That's okay. I'll stop the cable service for now however we will be glad to assist you anytime in future whenever needed.
thank you. good bye.
It was great talking to you. Hope for a great day ahead. Bye!