Good morning
Hey there! Welcome to Act Fiber Cable services, how may I help you today?
I need some information about my account today
I'll help you with that, may I know what you'd like to know today?
The amount of my most recent bill, I can't find it.
Sure! Would you like to know the current month's bill or previous month's bill?
The most recent please.
For sure! I'd like to see the current month's bill however, may I know your name and the last 4 digits of SSN?
George Johnson 5312 Actually, please also tell me last months total too.
For sure! Thank you George for the details, please give me a minute to proceed further. Before checking the account details, may I know which service bill you'd like to know?
ok
Before checking the account details, may I know which service bill you'd like to know?
cable and internet please
For sure! Please give me a minute while I get this done for you.
okay thanks
Thank you for staying connected, as per the information you've given I see that the previous month's bill for both the cable and the internet service from August 1, 2018 to August 31, 2018 is $75. The current month bill from September 1, 2018 to September 25, 2018 is $68. This is for both the cable and the internet services.
Thanks! Can you tell me what billing adress you have in file? I haven't been receicing my bills
For sure! The billing address on your account as per our information is 198 Boston ma.
Oh can you add unit #2 to that - maybe it's been going to my neighbor.
Oh! I've updated that for you. So, the updated address is #2 198 Boston ma.
Great! Thanks for your help today!
You're most welcome, is there anything else I could help you with?
I think thats it for today
That's awesome! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
You too!
Good day!