Hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
My device is not working
I'll help you with that, may I know your name and the 16 digit account number?
Tiffany Hinton 9854392867476985
Thank you Tiffany, could you please help me with the last 4 digits of SSN?
8765
Thank you, may I know if the green light is blinking?
no
Not a problem, please allow me a minute while I get this done for you.
okay
Not a problem, we'll replace the device with the new one. Please allow us 2-3 business days to do that. Will that be fine with you?
okay Thank you very much
You're welcome, is there anything else I may help you with?
Nothing else Thank you very much
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
Have a great day Good bye
You too1