hi
Hey there, you're connected to Star cable customer service! How may I help you today?
my internet bill is too high
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
kavi
Awesome! Kavi, I'd also require your account number? Are we connected?
7686  5667 7979
Perfect! Could you help me with the last 4 digits of your SSN?
8964
Alright! May I know the amount that has been charged extra?
$65
As I've checked, the reason for the high bill is that the service has been expired and you've been using that service after the expiry date.
ok
Have a great day ahead and please do reach out to us in case of any further queries.