HAI
Hello there! Welcome to cable customer sevice. How may I help you?
change my cable service
Okay! I'll definitely help you with that. For that, I will need details like your name and account number. Could you please share those details with me?
okey my name is rosy account number 4568 1258 6547
Awesome! Now, I'd only require the last 4 digits of your SSN?
SSN 7534
Thank you! May I please know which service you're currently subscribed for and what service you want to switch to?
yes
I'm sorry? May I please know which service you're currently subscribed for and what service you want to switch to? I hope we're connected?
basic service plan
Is this the service you currently have?
premium service
Okay, I'm assuming that you want to change to basic service plan, Is that right?
yes
Fabulous! I'll change your service. You'll get a confirmation message on your registered mobile number.
mobile number 994 365 5489
That's great! Thanks for sharing your phone number. Anything else I may help you with?