HI
Hello! Good morning. How may I help you today?
MY I PHONE SCREEN IS CRACKED
I'm so sorry for what has happened.
PHONE CRACKED
So sad to hear that. Would you like to have a replacement device for your damaged phone?
REPLACEMENT
Great! I'd be glad to help you with that. May I know your name please?
PETER
Awesome! Could you please provide your phone number?
9850690245
Superb! May I have the email address linked with the account?
PETER157@GMAIL.COM
Great! Could you please allow me a minute to process your request?
OK SURE
Thank you for staying on hold. I've a good news. Your request for the replacement device has been initiated and it will be delivered in 2 days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with?