hi
Hello! Good morning!
good morning
How may I help you today?
some mistake arose in my credit card. so re correct it.
Oh.No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
rajii g
Perfect! Could you please share the last four digits of your SSN?
2343
Great! Could you please share the 16 digits of your credit card number?
5454542356765355
Okay, Could you please help me with the date, time and amount of the charge?
19/06/18 6am. $10
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
ya sure
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $10 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our support team.  Would there be anything else I may help you with?
thanks. nothing else.
Did I answer all your questions today?
yes
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!