A very good morning, How may i assist you today?
Good morning, I noticed there is an unauthorized charge on my bill. Can you help me reverse that?
Sure thing, i can help you with that error. May I please know your name and the card number?
Samantha Greene, the number is 2000-5567-9859-2300
Perfect! May I also know the last four digits of your SSN?
1254
Thank you so much for the information. May i know the date and the amount of the error that was charged?
It happened on June 28th, 2018 it was for $45.00
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
Great thank you. I also had another question, I heard about new lower rates your company is offering, how can I get more information about that?
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
Ok that is fine
May i be of any more assistance to you for today?