HI
Hello! How may I assist you?
MY DEVICE IS NOT WORKING
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
SUJA & 985685697854
Could you also help me out with the last 4 digits of your SSN?
8563
Perfect! Suja may I know if the green light on the device is working?
WORKING
Great! As the green light is working I'd like to inform you that the device is working but as you're saying that it is not working I'll send you a new device as a replacement. I hope that is fine with you?
OK THANKYOU
You're welcome! Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Should I confirm all you queries have been answered for today? Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.