Hello! How may I help you today?
Yes I have some confusion in my credit card
Yes sure, I'll surely assist you with that. Would you please elaborate more on the query?
I haven't used my card but the bill without fail reaches me every month... its annoying My card number is 98456-45687-12563 please help me...
I certainly understand the inconvenience you've experienced, I’ll do my best to solve this issue.  May I please know your first and last name?
joe mathew
Perfect! May I also know the last four digits of your SSN?
2347
Would you please share the 16 digits credit card number? I hope we are still connected?
yes
Would you please share the 16 digits credit card number?
98456-45687-123589
well Joe, Those may be monthly charges.
no when i am not using it how can i pay for nothing
Yes I totally understand, however, those charges might of monthly maintenance charges.
anyway thanks for your time and findings
Would you please share the date, amount and time of the charges. I'll try my best resolve your query.
its 2nd June 2018 around 1.30pm the amount is $5
Awesome! joe, I'll look into, please allow me a moment while I process with your request.
fine
Great, I've raised a complaint about the issue, You'll be notified shortly about the details of the charges, however, if the issue doesn't resolve please feel to reach to us. Is there anything else I may help you with today?
ok nothing else
Thanks for your time and patience. Glad to assist a customer like you, Have a great day ahead.