HI
Hello there, How may I help you today?
I NEED TO REMOVE THE EXTRA CHARGE FROM MY A/C
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.  May I know your first and last name please?
PONUM BAJVA
Perfect! would you please share the last four digits of your SSN?
6393
Great! could you please share the 16 digits of your credit card number?
6352014789632014
Okay, would you please help me with the date, time and amount of the charge?
15/06/2018 TIME - 05.45 EXTRA CHARGE OF $150
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OKAY
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $150, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
THANK YOU SO MUCH
I hope I have answered all your questions for today?
YES THANK YOU BYE
I hope that was useful, It was really pleasure assisting you. Have a great day ahead, Hope to see you again.