hai
Hello! How may I help you today?
change my account number
I apologize! I would like to let you know that we only deal with connectivity issues of the router and device malfunctions that take place. Can I assist you in any of these domains for today?
contacting my cable service
I'm sorry I couldn't understand your concern. Can you please be a little more specific so that I can help you in the best way possible.
i want new cable service
I apologize! We do not provide a new cable service. However you could reach to our customer service department and report your concern over there and they would help you in the best possible way.
sorry
I apologize! I haven't got your last response could you please confirm your reply again?
i wante trouble connecting
I apologize! Could you please confirm that you have connectivity issues with your router?
yes
I can surely help you out in this regards. Can you please help me with your name and 16 digit account number please?
my name john  account number 4589632175698456
Thank you John! Can I also have the last four digits of your SSN for verification please?
5896
Awesome! Now to address the connectivity issues I would firstly like to know if you have restarted the router and checked with the connection?
ok
Could you please confirm that have you faced the same issue even when you have restarted the router?
ok
As you say that you have faced the same issue even when you have restarted the router we would be sending you a replacement within 2-3 working days.
sorry
I apologize could you please let me know that your router is working or not?
no thanks
Alright! In that case I believe that the router is in a good condition and a replacement is not reqyuired. Is there anything else I may help you with today?
ok no thanks
Alright! Have a good day, Bye.