Hi Jamie
Hi! Welcome to universal cable customer service. How may I help you today?
My cable device is not working
Oh! I'm so sorry to hear! To proceed with your issue, may I know your name and account number please?
My name is Murali and my account no is 568941236987458
Superb! just for verification, may I know the last 4 digits of your SSN please?
SSN is 2358
Great! Thank you for all the details. Is the green light on your device blinking now?
No there is no green light blinking
We are really sorry for your inconvenience. We will be sending you a replacement device, may I know your address please?
My address is Fishkill NY 12524. 10401 Bennett Road, Fredonia NY 14063.
Superb! I have placed your issue forward. You will be receiving a replacement device within 2-3 days. We are really for your inconvenience. Will there be anything else I could do for you?
Nothing else
Thanks for staying connected with us. For any query, feel free to reach out to us. Have a nice day ahead. Bye :)