hi
Hello! How may I assist you?
my device is not working
No worries, I'll solve your problem right away. May I know your name and your account number?
killy 658754875487
Killy could you also help me out with the last 4 digits of your SSN?
2541
Perfect! May I know if the green light on the device is visible or not?
not
As the green light is not visible, I'd like to inform you that your device is not working. But, please don't worry as we'll send you a new device as a replacement at the earliest.
ok
Would there be anything else I may assist you with?