Hello there! how may I help you today?
Hi Spencer, I have a problem. I can't seem to locate my card. It is possible I lost it or it was stolen
I'll help you with that. May I know your name pleasE?
Mariana Manha
Thank you Mariana, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
Social ends in 9009 and card number ends in 0001
Perfect! When was the card last used Mariana?
June 18th at McDonalds for $12.89 I think the time was 4:50pm I ordered 2 meals
Thank you for the details Mariana. Was the police informed about the lost?
Yes they were today
Good job! Please give me a minute to proceed further.
Ok great
I highly appreciate for staying connected. The credit card was blocked and a new credit card will be sent to the updated address in 2-3 business days.
awesome, thank you
My pleasure. Is there anything else I could assist you with? I hope we are still connected.
Yes we are, that was all for today thank you so much
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.