hi
Hello! Good morning. Welcome to media cable services. How may I help you today?
My internet bills are increasing month by month. Why?
Oh that's bad! Could you please help me out with your name and 16 digit account number as well?
Suraj and 2643157942153641
Thank you Suraj! Could I also have the last four digits of your SSN for verification purpose?
6601
Suraj, I see that there has been over downloading from your side and your limit has exceeded also I would like to add that your contract has expired suddenly and you no longer have the promotional rate. The sudden hike in the government taxes also have reflected in this month's bill.
oh god Any promotional offer is available.
I'm sorry Suraj, You will have to contact another department in media cable services to know about the discounts and promotional offers available for you. However if you could let me know the extra amount charged on your bill. I would take a minute and let you know if I could give you any offers.
$35 extra in my bill
Suraj! I have checked with my head and like I already told you will have to contact the customer service department and report your concern there and they would defiantly help you out in this regards. Is there anything else I could help you out with for today?
Okay cancel my account I'm not interested to continue this connection.
I apologise Suraj you will have to  contact the customer service department and report your concern there and they would defiantly help you out in this regards. We only deal with changing cable services and account information and letting customers know why there was a hike in their bill.
Okay Bye
Alright! Have a good day! Hope to assist you in the future again. Goodbye!