hello
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
i want to know why my cable service keep rasing month to month
I completely understand how that feels. I'll make sure I find the reason for that. May I know your name and your account number?
markel smith 767865
I apologize, Could you please help me with the complete 12 digit account number?
767865389764
Awesome! Could you also please help me with your email address and the last 4 digits of your SSN number?
6742
And, your email address would be? Are we connected?
yes grandes@gmail.com
Perfect! Thank you for that Mr.Smith. Please allow me a moment, while I get this done for you.
ok
I appreciate your patience in holding up. Well, I see that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
i want to cancel yhe service please are you there
Definitely! But, we'll not want to loose our valuable customers. However, I'd like to offer you a one-time special promo offer of 10% off on your next months bill. Would that be fine?
no mate ant to cancel it
That's alright! As per your will, I'll go ahead and cancel your cable services. And here on you'll no longer recieve any updates from our company.
ok thank you
You're welcome! May I confirm if all your questions have been answered for the day?
thats all bye
Thank you for reaching out to us, we are always here to help you with any issue in future. Goodbye!