Hello! how may i help you?
Hi. I've got two things I need help with today - I need to dispute a transaction on my credit card, and I need to update my address
Awesome I'll help you out. May I please know your first and last name?
Yep - Sam Jenkins
Perfect! Also, may I please know the last four digits of your account number??
5595
could you please elaborate more on the credit card transaction? error
Sure. I have seen a purchase for $24.98 at Wingstop on 06/01/2018. I didn't make this transaction
so your saying that you didn't make the transaction?
That's correct
I'm sorry for the inconvenience, please give a moment.
No worries
Prefect! I've made a request for a refund of $24.98 into your account and also, I'll raise a complaint on this, so that there is no inconvenience caused to you.
Fantastic thanks for that! Am I able to quickly update my address as well?
Yes sure, please share  your new address?
It's 2 Bank Street, North Dunedin, Florida
Okay, Perfect! I'll go head and make the changes, you will receive a conformation message after this.