hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
i want to upgrade my indernet speed
For sure! Could you please help me with your name and the last 4 digits of SSN? I hope we are still connected?
ssn numbr 5465
Thank you, may I know your name as well?
my name is mani
Thank you Mani, may I also know the 16 digit account number?
account number 7845125478451245
Perfect! May I know what service you currently have?
no
I apologize, could you please let me know which service you currently have?
ok
May I know what service you currently have?
yes
Is it the cable or the internet service?
ok
Dear user, please reply according to the messages.
ok
May I know what service you currently have? Is it cable service or the internet service?
internet service
Thank you! Please give me a minute while I get this done for you.
ok
Thank you for staying connected. I see that you've already opt to basic plan, you're now upgraded to the best premium plan. Will that be fine with you?
ok thanks
You're welcome, is there anything else I could help you with?
no need
Should I confirm that all your queries have been answered for today?
yes
Awesome! Thank you for reaching out to us, please feel free to reach out to us for further queries. Good day!