hi drew
Hello! I'll be glad to help you out. May I know your query?
my device is not working
No worries, I'll help you out with that. May I know your name and your account number?
my name is mani  account number 478978664589487
Could you also help me out with the last 4 digits of your SSN?
2569
Perfect! Now, could you let me know if the green light on the device is visible or not?
yes
Wonderful! As the green light on the device is working, I'd like to inform you that there is no problem with the device. However, as you are informing that the device is not working, I'll go ahead and issue a replacement request and make sure that your device is replaced at the earliest.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no need
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!
ok good bye
Goodbye!