hi
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my internet bill is too high
I completely understand your situation. I'll be happy to help you with that. May I know your full name and your email address?
rubi & rubi67@gmail.com
Lovely! Could you please help me with the last 4 digits of your SSN number and the extra amount on the bill?
8379 & 53$
Thank you! Could you please allow me a moment, while I get this done for you?
Ok, I wait for your information.
I appreciate your patience in staying up.  Well, Ms.Rubi I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
ok
Great! Is there anything else that I may help you with?