hi
Hello! Alex here how may I help you out today?
Past 3 months my bills goes up. Kindly check it.
Oh that's bad! Could you please help me out with your name and email id?
Pradhap and pradhap23@email.com
Thank you Pradhap! Now may I please have the last four digits of your SSN for verification?
3648
Pradhap! I see that due to the sudden increase in government taxes and also the sudden expiration of your contract you no longer have the promotional rate. There was also a bit of over downloading of videos and pictures from your side as well. All these factors were taken into consideration and your bill was sent accordingly.
I'm not satisfied with your answer. Because I'm using as usually. Okay cancel my account.
I apologize! But since all these things happened all of a sudden and even you couldn't do much about it. I would like to offer you a 10% off on your next month's bill hoping that you would please continue to take our services and to compensate for the bill increase and also to retain you as our customer.
After that this things happen in future sure I will cancel my account. I'm stay with this service.
Awesome! so, do I take this as conformation that you would like to continue with our service.
Yes
Awesome! So is there anything else I could help you out with for today?
Nothing, Bye
Alright! Have a good day. Goodbye!