Hey there, how may I help you today?
Hello, I would like to report a stolen credit card
I'll help you with that. May I know your name please?
Erandi
Hey Erandi, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN: 5215 Credit card: 2084
May I know the date when was the card last used?
I think it was on may 29 this year
May I know if there's a complaint about the credit card to the police?
No, there isn't
I'll help you block the card however, you're required to file a complaint about the lost.
why?
Due to the security issues we request you to file a report about the lost card.
Understood, I'll do that today
Awesome! Kindly give me a minute.
Ok
Thank you for staying connected. Your credit card has been blocked. The new credit card will be sent to the updated address in the bank.