Hello there! How may I assist you today?
Good morning SPencer, I found my device is not working can you help me to fix it?
I'll surely help you with that, may I know your name and the 16 digit account number?
Name is Rose Joselin and account number is 1457234987349145
Thank you Rose, may I also know the last 4 digits of SSN please?
SSN is 4590
Awesome! May I know if the green light on the device is blinking?
No its not blinking .
Not a problem, please give me a minute to proceed further.
Sure
Thank you for staying connected. As the device is not working, we've sent you the new device as the replacement with the old one. Our executives will reach out to you for further concerns. Will that be fine with you?
Thank you so much.I am happy now. No more help needed. Have a fantastic day.. Good bye
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!