HI
Hello! How may I assist you?
bill keeps going up
No worries, I'll check with your account and let you know immediately. May I know your name and your email address?
ajianu ajianu@mail.com
Ajianu could you also help me out with the last 4 digits of your SSN?
5412
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!
ok thanks
My pleasure! Goodbye!