Hello.
Good morning! You've reached Alliance Indian Airlines Customer service, how may I help you?
Yes I need to change my seat.  I don't like sitting in the aisle.
I'd be glad to help you with that, could you please help me with your last name and the booking confirmation number?
Last name is Jones and my booking # is 12345.
Thank you Jones, I see there's an error in the booking confirmation however, could you please re check the booking confirmation number because the booking confirmation number consists of 6 letter with numbers and letters.
OOPs.. 654321 is the number.
I apologize the booking confirmation you just gave seems to be incorrect. It should be a mix of number and letters.
Again, my bad.  654B21
That's alright! Not a problem, please give me a minute to proceed further. I really appreciate for staying connected, I see there's A5 window seat assigned to you.
Ok all set then yes?
Awesome! Is there anything else I could help you with?
Yes.  Please email me my boarding pass.  Email is JJames@gmailc.om.
Fantastic! The boarding pass will be sent to the email address shortly.
Thank you.
You're welcome, will there be anything else I could help you with?
No.
I'm glad that was helpful, thank you for reaching out to us. Have a great day ahead and happy traveling!