hai
Hello! How may I assist you?
my  iPhone screen just cracked
I'm sorry about that. May I know your name?
anu
Anu could you also help me out with your phone number and the email address associated with the account?
9873456725 kannan@gmail.com 8/24 madurai
Thank you for sharing the information, please allow me a moment while I check with the department.
ok
I highly appreciate your patience, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
ok thanks
You're welcome! Is there anything else I may assist you with?
no thanks
Awesome! Thanks for connecting to us, hope you have a wonderful day ahead!