Hi
Hey there! How may I help you?
There is an error on my credit card bill and can I get it removed?
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I know your name?
Joe Inoue
Thank you, Joe. Please could you help me with the credit card number and also your SSN number?
1111-2222-3333-4444 1334
Thank you again. Please could you provide me with the amount charged and also the date on which it was charged?
33.45 5/15/18 Also I don't mean to rush you but I would like to change the address on my account too
Sure, sir. No problem. please give a minute. Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
Yes, I would like to update the address associated with my account
Sure, please share with me the new address.
3453 Flowers Inn Rd. Atlanta, GA 13421
Perfect! Please give me a minute! Thank you for your patience. I've processed the request for the change of address. You'll shortly receive a confirmation message shortly. Would you need anything else?