hi,good morning
Hello! How may I assist you?
My device is not work
No worries, I'll help you out with that. May I know your name and the account number?
wiza and 6754 9767 5546
Wiza could you also help me out with the last 4 digits of your SSN?
6537
Perfect! May I know if the green light on the router is working?
yes
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
ok yes I am very happy
Great! Would there be anything else I may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.
thank you have a nice day goodbye
Thank you! Goodbye!