Hey! How may I help you today?
hi
Hello.
i need a help from you
Sure! I'll try my best to help you.
i have lost my credit card in a accident
Sorry to hear that. Surely I will help you. May I please know your first and last name?
latha
May I also know the last four digits of your SSN?
as i lost my credit card in a accident i forgot my SSN NO
No problem. I'd also require the complete 16 digit credit card number.
I WAS UNABLE TO REMEMBER MY NO WOULD YOU PLEASE HELP ME
You would be able to do it by yourself if you visit a closest branch. Is that okay?
CAN YOU GIVE THE CLOSET BANK INFORMATION
You can check it on www.bhnk.com. Could you help me with the date when the card was last used?
YES IT WAS USED LAST YEAR
No problem! You can visit the branch and they'll help you with a new card.
CAN I GET THE SAME CREDIT CARD NUMBER WHICH I LOST
I'd suggest you also carry the SSN, credit card and also an address proof along with you.
THE SAME ADDRESS PROOF WHICH I GAVE BEFORE
Yes sure.
WITHIN HOW MANY DAYS CAN I GET THE NEW CREDIT CARD
Once the request is processed by the bank, it will take 2-3 business days for you to get the new card.
THE NEW CARD WILL CONTAIN THE AMOUNT WHICH I HAD IN MY OLD CREDIT CARD
Yes! You can link your same account with the new card.
YES WITH THE SAME PROOF
Yes definitely!
CAN I FILE A COMPLAINT REGARDING THE OLD CREDIT CARD WHICH I LOST
Yes you can file the report.
CAN I PRODUCE A FILE COPY IN THE BANK
That will be great help to the bank.
OK THANK YOU VERY MUCH FOR YOUR INFORMATION
You're welcome. May I confirm if all your questions have been answered for today?
YES OFF COURSE I ANSWERED ALL THE QUESTIONS
I’m glad I could resolve this for you. Have a great day.
HAVE A WONDERFUL DAY THANK YOU RILEY
You're always welcome. Goodbye!