Hi.. My iPhone screen has cracked. I have insurance for my phone with you.. Please help..
Hello!  I'll do my best to help you with a replacement. May I know your name?
Alex Baldwin
Thank you, Alex! Please could you share your conatct number?
Sure.. 9145397624
That's great! Could you also provide your email address associated with your account?
alex9845bald@abc.com
Thank you so much for your patience in providing the details, Alex! Please allow me a minute to get this done for you.
Sure...
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.