hi
Hi! Welcome to universal cable customer service. How can I help you today?
every monthily bill as going up can you pleacs check
Sure! I'll get it done for you. To proceed further, may I know your name and account number please?
my name is arun and account no is 147859632254
Awesome Arun! just for verification purpose, may I know the last 4 digits of your SSN please?
my ssn no is 4589
Awesome! Just give me a minute, I will contact my team and let you know the reason behind your issue?
Ok
Thank you for waiting. I contacted my team regarding your issue and it seems you've subscribed for daily fitness tips and that's why your bill is elevating.
Ok I want to close my service
I'm really sorry for your inconvenience. We'd never want to lose our valuable customers like you.
Ok can you provide any discount for me
I can help you with that. I can only help you with issues like changing cable service, fighting a bill increase or changing account information. I'm sorry but I can't help with issues other than those
Ok please proceed to change my cable service
Sure! I'll definitely do that for you. To proceed with your request, may I know which service you are currently availing and which service would you like to switch to?
I want to switched to premium service
Superb! may I know which service you are currently subscribed for?
Platinum service
Nice! I've forwarded your request. You'll be switched over to premium service within 2 hours. We hope you enjoy our premium service. Will there be anything else I can do for you?
nothing else bye
Thank you for connecting with us. For queries feel free to connect with us.
Have a nice day. Goodbye!