Hi Alex,  I need to cancel my current cable services today.
Hello! I apologize! We only work on three domains i.e changing the service or fighting the bill increase or changing the account information! Could I help you out with any of these three for today?
Maybe I wouldn't cancel if the bill didn't increase.  Can you help me with lowering my bill?
I'm sorry again! Our company policies do not agree for that! We only assist in the previously mentioned domains where we would only let you know the reason for the bill increase but cannot help in lowering it
Okay please tell me why my bill has increased.
Yes! Please give me a moment, in the mean time can you please help me with your name and account number please?
45674334
I apologize! Can you please help me out with your name and 16 digit account number please?
My name is Jane Doe and my acct # is 1234567890987654
Thank you Jane! Now may I know the last four digits of your SSN please?
3456
Jane! I see that due to the increase in government taxes and also the expiration of your contract you no longer have the promotional rate and also there has been over downloading from your side.
Okay thank you for the information.
You're Welcome! Is there anything else I could help you out with for today?
No thank you
Alright! Have a good day! Hope to assist you in the future as well! Goodbye!