Good morning.
Hello! Thank you for connecting to AIM Technical services department. How may I assist you with?
Do i have the latest software?
I'm sorry, I couldn't understand you, could you please be a little clear?
Okay.  Do I have the latest version of Outlook?
Thank you for being clear. I'll help you out to know whether your application is up to date or not. May I know your name and the last 4 digits of your account number for me to check?
yes my name is Albert and my numbers are; 1234
Perfect! Could you also please let me know the name of your company?
This is the ABC company located at 123 main st anytown, usa
Thank you for providing all the required information. Please allow me a moment while I go ahead and check with your Outlook application. I highly appreciate your patience. I'd like to inform you that I've checked with your application which was not updated to the latest version, but no worries I've updated the application myself.
Thank you.
You're welcome! Would there be anything else I may assist you with?
No I am all set.
Awesome! Thank you for reaching out to us, hope you'll have a great day ahead!