Hello there! Welcome to universal cable customer service. How may I help you today?
hai
Hello there! Welcome to universal cable customer service. How may I help you today?
my device is no working
Oh! I'm so sorry to hear that. To help you with your issue, may I know your name and account number please?
name is kavin d magg and the account number is 4120 4432 9890
Awesome! just for verification, may I know the last 4 digits of your SSN please?
SSN number is 1207
Thank you for the details! Is the green light on your device blinking?
yes
Superb! we will be sending you a replacement device. Is that fine with you kavin?
yes okay alright
Great! may I know your residential address please?
amazing thet address is 102 st 7th road blvd chicago us
Perfect! I've put forward your issue. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything I could do for you?
no thanks for your help
You're always welcome. Thanks for staying connected with us. For further queries feel free to reach out to us.
okay good bye have a nice day
Have a nice day ahead. Bye :)