Hello there, How may I help you today?
There is an error in my credit card bill, and I'd like to have it removed.
I apologize for the error that happened however I would be glad to help you out in this regards. May I know your name please?
Joe Walter
Thank Joe. To pull up the information I will require your last 4 digits of the SSN.
1234
Perfect. Could you please provide me the last four digits of your credit card number.
4321
Thanks. To process the request I'll now require the date of charge,  and the amount of charge.
June 10th, 2018 at 2:37 PM for $75.36.
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
Thank you for your help.
My pleasure. Anything else I may help you out with?
That is all.
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