Hello! Good evening, Fast net cable services. How may I assist you today?
hi   tell the agent that  my having trouble connecting to the internet
Dear user! Please don't copy paste the guidelines given to you, try to be naturally conversational and let me know your query?
0k
May I please know your query?
no internet connection
Do you mean you are facing a connectivity issues with internet?
ya
Alright! I'll be able to help you in this, may I please know your name and account number?
hani 7895614256
Thanks Hani! But I'll need the complete 12 digit account number?
154856894785
Perfect! Please share the last 4 digit of the SSN?
1245
Great! Have you tried restarting  the router?
ok
May I please know if the problem is still exists?
ok
Are you still facing the problem after restarting the router?
ok i restart my router
Do you still face the connectivity issue?
ya
Alright! I'll be sending you a new device, you'll soon receive the new replacement device please do return the damaged devices. Anything else I may help you with?
no thanks
Alright! It was great assisting you, have a great day. Goodbye.