Hello and welcome to universal cable customer service. How may I help you today?
my bill keeps going up
Oh! I'm so sorry to hear that. To proceed further, may I know your name and email address please?
david david@gmil.com
Great! Just for verification, may I know the last 4 digits of your SSN please?
7894
Perfect! Just give me a minute. I'll contact my team regarding your matter and will let you know?
ok
Thanks for waiting. I contacted my team and it seems your contract has expired and so you no longer have the promotional rate and that's why your bill is increasing.
ko thanks ok thanks
I hope I helped you with your query. Will there be anything else I could do for you? Your always welcome!
no thanks
Your always welcome! Thank you for connecting with us. For further queries feel free to ask us anytime. Have a nice day and take care. Goodbye :)