HELLO
Hey there! How may I help you?
SOME ERROR IN MY CREDIT BILL
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I knbow your name? know*
DIYA
Hello, Diya! Please could you help me with the credit card number and also your SSN number?
CARD-9635 SSN-8956
Thank you, ma'am. Please could you provide me with the amount charged and also the date on which it was charged?
$20
Thank you, when was the amount charged?
20/06/2018
Thank you fr sharing the information. Please allow me a minute to look into the issue.
SURE
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
OK YES YES
Sure, what else can I do for you?
HAVE TO CHANGE ADDRESS
Sure, please help me with the new address, ma'am.
NO-63 LIVA ROAD PO-54
Perfect! Please give me a minute!
YES
Thank you for staying connected. I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?