Hello
Hello there, How may I help you today?
I woiuld like to report an error on my credit card bill and have the charge removed
I would be glad to help you out in this regards. May I know your name please?
Mark
Thanks Mark. To pull up the information I will require your last 4 digits of the SSN.
4567
Perfect. Could you please provide me the last four digits of your credit card number.
8757
Great. Now I'll require the date of charge and the amount of charge.
05/03/2018
Thank you and what was the sum of amount charged?
8.00
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
It's fine
Anything else I may help you out with?
I would like to change the address on my account
All right. May I know the new address to update.
2342 Bedford ave, ny, ny, 11276
Great. I have gone ahead and updated the new address for your convenience.
Thank you
My pleasure. Anything else I may help you out with?
No
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