Good morning! How may I help you today?
Hi. There is an error on my bill that I need to have removed.
Sure, I'll be glad to help you through. Please could you provide me your full name?
Jane Doe. The charge is for Shoe Palace on 6/1/18.
Thank you for getting this  to our notice,Jane. Please help me with your credit card number and your SSN number?
1234-5678-9012-3456 and 123-45-6789
That's great, ma'am. Could you please tell me the amount you have been charged and also the time it was charged?
It was for 345.78 at 12:34PM
Thank you again, ma'am. I am sorry you had to face this.I'll personally look into the matter. Please give me a minute.
Thanks! Take your time.
I've raised a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Would you need anything else?