Hi.
Hello! Good morning! I'm glad to assist you today. How may I help you?
My phone fell down and broken. want to fix the screen. You there?
Alas! That's so upsetting! I'll definitely help you out. I'll require your details to pull up your profile. May I know your full name please? Yes! we are connected. Don't worry.
Ethan Hunt, Mobile number - 945 345 4455, E-mail - mailtoek@live.com
Hey Ethan, Could you please share your phone number and email address on your account? I'm sorry Ethan, I won't be able to accept that as we've been informing you to please be conversational and do not share all the information at once, we know that you're familiar with the questions.
Oh okay. my emai - mailtoek@live.com - Mobile number - 945 345 4455
Awesome! Thank you so much for sharing those details. I'll quickly go ahead and provide you the best resolution. Perfect! I've contacted our team and requested them for a replacement, your getting a brand new phone as you've insured your phone with us. Isn't that amazing? but you'll have to send your current device(damaged device) in an return envelope.  I hope that would be okay?
Okay Oh so cool.
Perfect! Thanks a ton for being patient and cooperating with us! It was pleasure assisting you. I hope you've an amazing day ahead! Goodbye.