hai
Hello! How may I assist you?
my cable service
I'm sorry I didn't understand your query, could you please be a little clear?
I found my bill keeps on increasing every month. I am very much worried about it. So please change my service
I understand your concern but I kindly request you to give us a chance to explain you the reason behind the increase in your bill. May I know your name and your email address?
Sure my name is William Robertson and my email address is william123@gmail.com
William could you also help me out with the last 4 digits of your SSN?
Definitely its 3567
Perfect! Please allow me a moment while I go ahead and check with your account information.
Please have your time .
Thanks for staying connected. I'd like to inform you that the increase in your bill is due to the expiration of the promotional rate which was active for the past 3 months.
Oh my God. But according to my knowledge they have not intimated about the expiry of service. I am very much disappointed about this. I am not satisfied with the service. So please change it to some other service.
I'm sorry, but the expiration date was stated when you first activated your service which was 3 months back, we have also sent you a reminder to your registered email address regarding the expiration of the contract. However, no worries please give us one more chance so that there won't be any complaint about the bill from next month. Also, we'll give you a 10% off on your next month bill.
Okay I believe in your words. Let me see the service in coming week. Thanks for the information and support. Have a nice day. Bye
Thank you so much for believing in me and I assure you that you won't be having complaint in the future, would there be anything else I may assist you with?
No more queries..Thanks and bye
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.