Hey there! Good morning. How may I help you tday?
My phone screen was cracked kindly fix it. Are you there?
I'm sorry sir but I'll be unable to fix the screen for you. However, could you please clear me with the doubt, if the screen is damaged or broken?
Broken
Oh sorry to hear that happened to your phone. I'll be glad to help you with that. Could you please help me with your full name?
Reena Josh
Perfect! May I also know your phone number and the email address linked with the account?
5586698888   holi@ggt.com
Thank you for being patient in sharing the information. Could you please allow me a moment, while I do the needful?
ok
-Thank you for staying connected, Good news, you'll be getting a replacement for the broken device with a brand new phone, and I request you to send the broken phone in an envelope. I'd like to inform that we won't be able to do the replacement unless we get the broken device.
ok Thanks Bye
Great! Thank you for reaching out to us. It was wonderful assisting you, hope that was helpful. Good day!