hai
Hello! How may I assist you?
my iPhone screen just cracked
I'm sorry about that. Would you like to claim your insurance?
no my Phone screen just cracked
I'd like to inform you that if you claim your insurance we'll replace your phone with a brand new phone.
yes
Okay to claim your insurance I'd require few details, may I know your name?
Ajianu
Ajianu could you also help me out with your phone number and the email address associated with the account?
9864257835 kannan@gmail.com
Thank you for sharing the information, please allow me a moment while I check with the department.
ok
I highly appreciate your patience, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.