Hi
Hello there, how may I help you today?
I want to report an error in my cd. card bill and can the charge be removed ?
No worries, I'll help you with the removal of charges. Could you please help me out with your full name?
Paul Walker
Could you also please help me out with the last 4 digits of your SSN?
8574
Could you also help me out with your credit card number?
8745879685215246
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
The date of charge was 1 june and amount was  780 dollars and time was 2 pm and transaction descriptor was TSN12
Oh okay! Please allow me a moment while I check with the account. I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $780 from your account.
Thanks
You're welcome. Is there anything else I may assist you with?
No
Okay great! Thank you so much for your cooperation. Have a great day!