Hello there! how may I help you today?
HAI I need some amount remove from my card
I'll help you with that. May I know your name please?
Brayden Bartlett
Thank you Brayden, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
5869
Could you be more specific about account number?
4585
May I know the date and amount of the charge?
18th june and 150$
Thank you for the details. Kindly give me a minute.
ok
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
OK sir
May I know if there's any other concern?