Good morning! How may I help you?
I want to report an error in credit card bill
I'm sorry about that. I'll do my best to help you. Please may I know your name?
Navneet
Thanks, Navneet! Please could you elaborate on the issue you are facing?
Amm I was going through the road and someone mobbed me
I'm sorry to hear that. Was your card stolen or lost?
It was stolen but now I want to report about error in credit card bill
Of course, I'll help you with that regards. I'll also help you block the card. Please could you help me with the credit card number and also your SSN number?
11236547896451236
Thanks, could you also provide your SSN number?
ssn is 1236 and my name is navneet and address is 54 foluga road
Thank you. Please give me a minute to look into the matter.
OK
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
No bye
With regards to your card being stolen, have you filed a report with the police?
Yes
I really appreciate that, I’ve initiated a request for a new card, you’ll be receiving it within the next 48 hours. You’ll also be receiving a confirmation e-mail shortly. Would you need anything else?
No thank bye
I’m glad I could resolve this for you. Have a great weekend!