Hello Drew.
Hello there, how may I help you today?
i have an error on my credit card. so please resolve this and remove extra charges.
No worries,  I'm here to help you out, could you please help me out with your full name and last 4 digits of your SSN?
Myself Ana Gros and last 4 digits of SSN 5846
Great! Could you also please help me out with your credit card number?
yeah sure, 2014 8562 4784 6950
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
20th May, 2018. 25 $
Okay great! Please allow me a moment while I do the needful.
okay sure!
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $25 from your account.
Thanking you very much.
You're welcome! Is there anything else I may assist you with?