Hey there! How may I help you?
Hi Charlie My credit card bill shows an error
I'm sorry about that. I'll do my best to help you. Please may I know your name?
Kenzie Kane
Thank you, please could you share with me the credit card number and also your SSN number?
4389 9203482084093842843
Thanks again. Please could you provide me with the amount charged and also the date on which it was charged?
06/17/2018
Thank you, please could you help me with the amount of charge?
360
Thank you so much for bringing this to our notice. Please allow me a minute to look into the issue.
Okay
I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?