Hi good morning
Hello there, How may I assist you today?
MY PHONE WAS BROKEN
No problem! I'll surely help you in this regards. May I know your name please?
THOMAS HAWKIN
Thank you! May I also know the email associated with your phone.
HAWKIN12@GMAIL.COM
Perfect! I've done the needful. A replacement phone is on its way however please return the broken phone in the envelope provided.
OK THANK YOU
Is there anything else I may help you out with today?
NOTHING ELSE
I hope you have a great day ahead. Goodbye!