Hello there! Welcome to Act fiber net services, how may I help you today?
Hi spencer My internet is not working hello?  are you there spencer?
For sure! I'll help you with that, may I know your name and the account number?
William Smith; Acct No 5011934543
Thank you William, may I know the last 4 digits of SSN?
0101
Thank you for the details, may I know if the green light on the device is blinking? I apologize, could you please let me know if you restarted the router/
only 1 steady blinking yellow light I did not restart the router
Please take your time and restart the router and let us know if the internet is working or not.
Ok i will do that now When I unplugged the power cord I noticed a wire that looks like the tv cable wire was not connected.  Does that need to be connected as well? How long should I wait to plug it back in?
Please take around 2-3 minutes to plug it in back. Make sure there's no other cable wire other than the internet wire connected to the router.
oh ok Its only been one and a half minutes so I will need another minute or two to let you know if its working again
Sure! Not a problem. I'll wait for your response.
I just plugged it in....how long before I can connect?  I see a bunch of lights flashing on and off
That's perfect! Could you re check the internet server to confirm if the internet is working or not?
Yes it is working...everything seems to be ok now.  thank you
You're welcome. I hope all your queries has been answered for today.
They have.  You have been a tremendous help today.
It's been a pleasure assisting you. Will there be anything else I may assist you with?
No thank you. That is all for today.
You're most welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
You too.  Goodbye.
Good bye and good day!