Hello, how may I help you with today?
my last credit card bill was charged extra
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Sorry for delay.., Raju and 2541 and 5454258965412587
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
19-06-18,  $65
Thank you. Bear with me for a moment while our system finishes processing your information.
thank you..
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
thank you. so much for your effort.
Your welcome, would there be anything else I may help you with today?