HI
Hello! Good morning! I'd be glad to assist you today!
I NEED TO CHECK MY CREDIT CARD BILL
Yes I'll help you with that, However, could you please elaborate more on the query?
I MADE A PURCHASE ON 19/06/2018 $220 BUT IT SHOWS ME A $275
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
OK SHANE WARNE
Perfect! would you please share the last four digits of your SSN?
4759
Awesome! Also, may I please know the last four digits of your account number??
5289
Great! would you please share the 16 digits of your credit card number?
7894561230789456
Okay, would you please help me with the date, time and amount of the charge?
19/06/2018 12PM CHARGE $50 DOLLAR
kay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request. Okay*
OK THANKS
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $50 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
OK THANK  YOU SO MUCH . BYE SEE YOU
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!
HAVE A NICE DAY
Thanks for being so patient and cooperative, your the most calm and patient customer I've ever assisted, Have a amazing day ahead!