Hello there! How may I help you today?
Hi. My ihone's screen just cracked. I have insurance for it.
Sad that happen to your phone! I'll surely help you in this regard. Could you please help me with your full name?
It's Charlotte Wilson.
Lovely! Could you please share your contact number and email address?
it's 901-596-9622 and the email is wrangler@gmail.com
Perfect! Thank you for sharing the information. Could you please allow me a moment, while I get this done?
Oops im sorry the email is wrangler506@gmail.com
Not a problem, I'll change that for you. Allow me a moment, I'll be back with the details. Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in an envelope.
Ok great! thanks so much!
You're welcome! Is there anything else that I may help you with?
That will be it
Thank you for reaching out to us, we are always grateful serve customers like you. Have a wonderful day!