hi
Hello and welcome to universal cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
Turcotte Olive,8354 6443 6554 8967
Great! just for verification, may I know the last 4 digits of your SSN please?
9090
Awesome! Thank you for all the details. May I know if the green light on your device blinking or not?
yes
Superb! We will be sending a replacement device to you. May I know your residential address, please?
836 washington street,avenue 8354
Perfect! I've booked your order. You will be receiving the replacement device within 2-3 days. Will there be anything else I can help you out with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You are most welcome. Thanks for giving us an opportunity to serve. For further assistance, feel free to contact us. We are always here to help you Have a nice day. Goodbye