Hello
Hey there! How may I help you today?
I'd like to check the status of my recent claim please
Sure! Absolutely, I'll help you with. Firstly, may I know your name?
Mario Smith
Its good to hear from you, Mario! Please could you provide me with the complete policy number?
Policy number is jpl928312345 and the claim number is j9d3b9.
Thank you so much for sharing the details. Please allow me a minute to check the status.
Ok
I'm sorry to inform but the claim number you have shared is incorrect. Please confirm the correct claim number.
My apologies! The correct claim number is jd9b39
I see that the claim number has three letters followed by three numbers. Please could you check again?
Sorry about the trouble and misunderstanding. It is jdb939.
No problem about that, Mario! Please allow me a minute to work on it. Thanks for staying connected. The payment has already been initiated and you'll be receiving the check within three days. Would you need anything else?
Perfect. Thank you for updating me on the status of the claim. That is everything I need help with.
I'm glad I could help. Have a great day!