Hey there, you're connected to Star cable customer service! How may I help you today?
Hello I received cable bill today, i feel it was very high comparing previous bill. i need to know the correct reason?
Oh! Sorry for that! I'll right away check that! May I know your name please?
This is Thomas, Mary
Could you also help me with your email address please?
marytomlove@gmail.com
And lastly, could you help me with the last 4 digits of your SSN?
SSN# 8521
Perfect! Thanks for the information. Please allow me a moment while I check it for you.
Okay.
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
my side not request any special subscription.  Anyway, I would like to cancel the cable service also.
Sure, I've cancelled the subscription and your bill will not be charged more from next month. Do you still want to cancel the cable service too?
Yes.
Sure, I've made a cancellation request and it will be cancelled within 24-48 hours.
thank you. good bye..
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.