Hello there, How may I help you today?
Hello Casey...
How may I assist you today?
I received bill for credit card. I feel some error in this bill
I would be glad to help you out in this regards. May I know your name please?
This is kim
Thank you. To pull up the information I will require your last 4 digits of the SSN.
my ssn# 9632
Perfect. Could you please provide me the last four digits of your credit card number.
last 4 digit card number. 0098
Thank you so much. To process the request now I'll require date of charge, time of charge and the amount of the charge.
i purchased 05/12/2018 for $45 but incorrectly updated in bill $54 Please help me to this charge removal...
Not a problem. Ill help you right away. Just let me know the time of charge.
i think morning 10.45
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
It's Ok Casey.. I requested to you, please avoid this type of mistake for future bills
Sure we will take care of that and make sure that it doesn't happen again. Anything else I may help you out with?
No.  Thank you Casey.. Goodbye.. have a great day.
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