Hey there, you're connected to Star cable customer service! How may I help you today?
I have moved to a new location and need to set up my service
I'm sorry, but you can contact the installation department for a new connection. I can only help you with the replacement of devices which are not working. Are we connected?
yes device is not working
Oh! So sorry to hear about that! Not an issue! I'll help you out. May I know your name?
james martin
Could you also help me with your account number please?
789456123789
Perfect! I'd also require the last 4 digits of your SSN for verification purposes.
7894
Alright! May I know if the green lights on the device blinking?
yes
Okay! As the device is not working, would that be okay if I send you a new device as a replacement, which will be absolutely free?.
ok thanks
Great! I'd made a request to our team for a new device and it will be sent to you within 24 hours. Also, the installation will be done by our own technicians. I hope this will be a great help for you?
ok thanks
You're welcome! Have a great day ahead and please do reach out to us in case of any further queries.