HI GOOD MORNING
Hello! How may I assist you?
MY INTERNET BILL IS TOO HIGH
I'm sorry about that. However, no worries I'll help you out with that. May I know your name and the 12 digit account number?
LUCIA AND 647978614348
Could you also help me out with the last 4 digits of your SSN?
8276
Thanks for providing the required information. Please allow me a moment while I go ahead and check with your account.
OK
Thanks for being patient. I'd like to inform you that the increase in your bill is due to the over usage of data on your account which exceeded the set limit.
OK
is there anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for choosing us, hope you'll have a wonderful day ahead.