hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I really apologize for the inconvenience,  Could you please let me know your name and the 16 digits of account number?
Haley Manuel, 6656 7896 5467 3445
Thank you Haley, may I also know the last 4 digits of SSN?
3028
Thank you, may I know how much extra has been charged on the bill?
34$
I'll surely look upon the reasons for the increase in the bill. Please give me a minute while I get this done for you.
ok
Thank you for staying connected. As you've not paid the previous month bill, you've been charged an extra amount of $34. Please ensure to pay the bill on the right time to avoid the inconvenience.
ok
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!