Hello, how may I help you with today?
Hi! I need to report an error on my bill and would like to have the charge removed.
Oh! I'm really sorry for that. May I know your name,last four digits of your SSN and credit card number?
Brittany Jefferson. SSN is 6565, credit card number is 5555 4444 6666 3256
May I know the date of the charge and amount of the charge?
It happened on 6/10/2018 at 5:45 AM The amount was listed at 455.67
Bear with me for a moment while our system finishes processing your information.
Thanks
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
Thank you so much! Also, I saw a commercial the other day for new lower rates. Am I eligible for that?
I'd really love to help you on that one however one of our bank employee would be getting back to you personally on this one
Oh okay. No problem. Thanks anyways.
Your welcome, would there be anything else I may help you with today?
No that's it. Thank you. Bye
It was wonderful talking to you. Have a great day