Hello! Good morning!
Hello Sam good morning!
How may I help you today?
I need to reverse the some error amount received in last month credit card bill? Please help me on this?
okay! I'll surely help you with that, May I know your first and last name please?
This is Kim, Jock
Awesome! Also, may I please know the last four digits of your account number and SSN?
7410
Okay, Kim could you please share the last four digits of your SSN?
7453
okay, Kim could you please share your date, time and account of the charge?
06/10/2018 reverse amount for $62.50
okay, great!  please give me a moment while I process with your request. okay, I'm really sorry for the inconvenience caused, I've made a request for a refund of $62.50 which will be credited to your account within 24 hours and also raised a complaint against this error so that it doesn't happen with you again. Is there anything else I may help you with today?
Good work Sam.  Thank you for your help.  Have a happy day to you.
I’m glad I could resolve this for you.