Hello, how may I help you with today?
how to check my balance
I would be glad to assist you on checking the balance. Could you help me with your name and last four digits of the SSN?
4568
Could you help me with the last four digits of your account number?
hi account number 1478
Could you also let me know the name?
jilly
Thank you for waiting patiently your account balance is $10.
oh ok how to close account
Not to worry jilly, I'll close the account and you'll be getting and email shortly as well.
ok
Would there be anything else I may help you with today?