Hello, how may I help you with today?
MY CARD WAS MISSED SO CLOSE THE CARD
I appreciate you bringing this to our attention, so that we can deal with this immediately. Could you please let me know your name, last 4 digits of SSN and credit card number?
Osvaldo Butler
 AND 5464 AND 7743
Could you also let me know the date the card was last used?
24TH JUNE
May I ask if you have filed a police report?
YES
I've just blocked the card and issued a new one which will be reaching you in 2 days.
OK
Would there be anything else I may help you with today?
NO
It was wonderful talking to you. Have a great day