Hai.
Hello and welcome to star cable customer service. How may I help you today?
My device is not working.
Oh! I'm so sorry for that. To help with your query, may I know your full name and account number please?
Jayden.k Account number : 2185421825425124
Awesome! Just for verification, may I know the last 4 digits of your SSN please?
SSN Number 1744
Great! Thanks for all the details. Is the green light on your device blinking?
Yes,the green light is blinking.
Perfect! We will be sending you a replacement device. May I know your address please?
jayden.k, Fleming 196 Woodside Circle Mobile, FL 36602,USA, Phone:240-256-1942
Fantastic! I've forwarded your request. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could for you?