Hey there, Good evening! How may I assist you today?
HI,GOOD MORNING MY PHONE IS DAMAGED
Sorry to hear that! I'll definitely get that for you. Could you please help me with your full name?
NAME: VALENTINA
Lovely!  Could you please share you contact number and email address linked with us?
CONTACT NO: 739 028 5467 AND EMAIL ADDRESS: VALENTINA@GMAIL.COM
Perfect! I appreciate your patience in sharing the information.Could you please allow me a minute or two, while I do the needful?
OK
Thank you for staying connected.I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OK THANK YOU
You're welcome. I'll be happy if I could be of any more help for you today.
NO
Thank you for bringing this up to us, I'm glad I could resolve this for you. Have an awesome day ahead!