hi
Hey there, you're connected to Star cable customer service! How may I help you today?
Hi last month my Bill was up. may i know the reason please
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
My name is Kumar
Awesome! Kumar, I'd also require your account number?
My account no is 9845678932154769
Perfect! Could you help me with the last 4 digits of your SSN?
My SSN is 5487
Sure! Thanks for the information. Please allow me a moment while I check this for you.
Ok
As I see, the reason for the high bill is that you've crossed the usage limit. Are we connected?
Ok when was my last billing date
The billing date was 31st of August. Would there be anything else I may assist you with?
Ok I want to cancel my cable service
May I know the reason?
my bill was always going up. so that I want to close the cable service
I request you to please give us a chance, there was a change in the amount of bill only because of the taxes, else the usage and the cost for the cables is the same.
any other lowest plan available for me
Right now, there are no such plans, but i assure you by the end of this month, the rates will be changed and will be affordable.
Ok please share the lowest plan for this month end
The plans will be sent to you on your registered email address. Would that be okay?
Ok please share the plan details after I will desired to close the service or not
Sure! Give us time till the new plans are released and you can cancel the service if we are not able to serve you as per your desire.
ok
Would there be anything else I may assist you with?
nothing else thanks for your support
You're welcome! Have a great day ahead and please do reach out to us in case of any further queries.