Hi i need your help to fix the screen
Hello! Good morning! I'd be glad to assist you today! I'm sorry, I can't help you in fixing your phone screen.
Why? My phone is under warranty.
That's great, but I can't help you in fixing your screen. However, if your phone is damaged or broken I'll be able to help you out.
Yes, the screen got cracked. How can you help me in this issue?
Dear user, I'd request you to please be clear and help us with the correct query.
The phone fell down and there is a crack on the screen. I have insurance with the carrier.
Alas! I'm so sorry to hear that. I'll definitely help you with this concern. before that I'll require your details to pull up your profile. May I know your full name please?
its Ethan, my number is 987-456-3210. My email id is mailtoethan12@live.com
Amazing! Thanks for sharing your details. Just give me a minute I go ahead and do the best possible for you.
ok. Sure.
Note: I'd request to not to share entire details at once. try to be conversational.
oh ok
Awesome! I just spoke to the concerned team, you can visit our nearest store they'll help you in this regard. you'll have to show them your insurance copy proof give them the required details. they'll do the best possible for you. I hope that would be okay?
Thank you for your help.
I'm glad that I could resolve this for you. Thanks for reaching out to us. I hope you have a great day ahead! We are always here to help you out in any regards. :)