HAI
Hi there, how may I help you today?
my iPhone screen just cracked
I'll help you with that. However, I'd require the following details. May I know your name and phone number?
arun 7094901242
Thank you Arun, may I know your email address associated with the account as well?
arun45@gmail.com
Thank you for the details, please give me a minute to proceed further for the replacement.
ok
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope. Will that be fine with you?
ok thanks
Always a pleasure! Will there be anything else I could help you with?
no thanks
Thank you for reaching out to us. Have a wonderful day ahead.