Hello! good morning!
GOOD MORNING, I HAVE ERROR IN MY CREDIT CARD BILL.
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
MY NAME IS MITHUN VARSHAN
Perfect! would you please share the last four digits of your SSN?
MY SSN NO 9613
Great! could you please share the 16 digits of your credit card number?
8643259700008972
Okay, would you please help me with the date, time and amount of the charge?
06/21/18 AND AMOUNT IS $400
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK SURE, I AM WAITING FOR YOU.
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $400 which you've to receive within 48 hours. Would there be anything else I may help you with?
YES, I NEED TO CHANGE MY ADDRESS.
Okay, could also share your new address please?
MY NEW ADDRESS IS 65,MUSUEM STREET, NJ 56872
Hey! I've updated your address, you'll receive a notification on your banking application about the same shortly. Kindly, acknowledge it.  Would there be anything else I may help you with?
NO,THANK YOU FOR YOUR EFFORT,
I hope I have answered all your questions for today?