hai
Hello! Welcome to universal cable customer service. How may I help you today?
i want to need a cable  service is not working in having trouble
Oh! I'm so sorry to hear that. Be assured! I'll definitely help you. To proceed further, may I know your name and 16 digit account number please?
okay sir john 4578695514527844
Awesome! just for verification, may I know the last 4 digits of your SSN please?
ssn number 4785
Thanks for all the details. Is the green light on your device blinking?
okay
Sorry sir I couldn't get you. Is the green light on your device blinking?
no sir
Oh! That's really unfortunate to hear that.  We will be sending you a replacement device. May I know your home address please?
nothing
Thank you for giving us opportunity to serve you. For further assistance, feel free to contact us on our toll free number. Have a nice day and take care. Goodbye :)
thank you
Sorry sir! I couldn't get you. May I know your address please?
P.O. Box 942873 Sacramento, CA 94273-0001
Perfect! I've forwarded your matter to my team. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
okay sir
Perfect! Will there be anything else I could do for you?
nothing
Great! I've forwarded your matter to my team. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?  Thank you for giving us opportunity to serve you. For further assistance, feel free to contact us on our toll free number. Have a nice day and take care. Goodbye :)