hi,good morning
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
My device is not work
I'll be glad to help you with that, may I know your name and the 16 digit account number?
O'Kon Ana,8754 6857 9865 4334
Thank you O'Kon Ana, may I also know the last 4 digits of SSN?
6280
Perfect! Could you please let me know if the green light on the device is still blinking?
ok
May I know if the green light is still working?
yes working
Awesome! That's not a problem, I've initiated your replacement for the device. The device will be replaced with a new one, our executives will reach out to you for further concerns. Will there be fine with you?
yes
Awesome! Will there be anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!