hi
Hello! Fast net cable services. How may I assist you today?
my device is not working
Sure! I'll be able to help you in this, may I please know if the green device is still working?
yes
Alright! I'll just apply for a replacement for you, may I please know your name?
nila
Thanks Nila! May I please know your account number and last 4 digit of the SSN?
5434 6587 9746 and 8955
Thanks for being so cooperative, I've processed your request and applied for replacement for you, please make sure you return the damaged device. Anything else I may help you in?
nothing else
Alright! It was great assisting you, have a wonderful day. Goodbye.