Hey there! How may I help you today?
Hey how are you doing? I have found an error on my credit card bill and would like to have the charge removed.
I'm doing fine, thank you. Surely, I'll be happy to help you with that. Please could you help me with your name?
My name is John
Thank you, John! Please could you help me with your card number and also your SSN?
My card number is 4564789008133456 and my SSN is 475-98-2013
Thanks again. Please could you share the amount charged and also the date on which it was charged?
I recently found a charge for $150 in groceries at a Publix in Florida on May 27th. I was not in Florida during this time and did not make the charge.
Is it? That's awful, I understand you're upset. However, allow me a minute to personally look into the issue.
Thank You
I'm sorry that you have been charged wrongly. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
No, this is all that I needed. Thank you for all of your help.
You're welcome. I'm glad I could help. Have a great day!