Hey there, how may I help you today?
HI
Hello there!
I MADE A PURCHASE OF $100 BUT IT SHOWS ME A $200
I’ll help you with that. May I know your name please?
LINA
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN - 1644 CARD NO  - 4746
May I know the date and amount of the charge?
23/06/2018 EXTRA CHARGE OF $100
Thank you for the details. Kindly give me a minute.
OK
Thank you very much for staying connected. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
THANK YOU
You’re most welcome. Is there anything else I could help you with?