hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I'll surely help you in this regards, could you please help me with your name and the email address?
hema email:hema67@gmail.com
Thank you Hema, may I know the last 4 digits of SSN?
9089
Perfect! May I also know the extra amount that has been charged on the bill?
$80
Oh!! That's not fair at all, please give me a minute while I proceed further.
ok
Thank you for your patience. I see that you’ve been using the premium plan contract for the past 3 months, I’m sorry because the contract has been expired you’re charged an extra amount. Please renew the contract every 3 month to avoid the inconvenience. Just for your reminder, we’ll be happy to send you the renewal emails.
ok
Perfect! Is there anything else I could help you with?
nothing else
Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!