Hello there, How may I help you today?
I would like to change my address
I would be glad to help you out in this regards. May I know your name please?
Steve Jacobson
Thanks Steve. To pull up the information I will require your last 4 digits of the SSN.
1111
Perfect. Could you please provide me the last four digits of your credit card number.
2222
Awesome. May I know the new address to update.
345 NewAddress Ct, Scranton OH 46237
Great. I have gone ahead and updated the new address for your convenience.
Great thanks
My pleasure. Anything else I may help you out with?
Um yeah I saw a commercial for a pretty low rate and I was wondering if I apply for that.
All right. I apologize but I'll be not able to answer at this point of time. However someone from our bank will reach you and inform all the details in a few days.
Ok
Anything else I may help you out with?
One more thing.
Yes of course.
There is an error on my credit card bill. There is a 25 dollar charge I didn't make.
Not a problem. I will help you out in removing that error. However I will also require the date of charge.
the date of the charge is 6/12/18
Perfect. I have gone ahead and removed that error for you. I do apologize for this inconvenience.
Thank you very much.
My pleasure. Anything else I may help you out with?