Hello there!
change my address on my account
I’ll help you with that. May I know your name please?
Roger Walker
Thank you Roger, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
8899 0099
Perfect! May I know the new address as well?
9143 Grove Road 
Auburn, NY 13021
Awesome! Kindly give me a minute.
ok
I greatly appreciate for staying connected. Your address has updated to 9143 Grove Road Auburn, NY 13021.
ok.the company's new lower rates?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
ok'
Perfect! May I know if there's any other concern?
no
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.