Hello
hey there, Good morning!
I saw your commercial on ABC and I was wondering if current lower rates are avaliable on my account
Yes! wonderful, I'm glad that your interested in our bank, However you'll have to visit our official website i.e www.bankers.com, kindly visit our website and there you'll be able to find a option called 'interest rates and loans' please click on this. then you'll be directed to a page where you'll be able to find entire information about interest rates and loan.
Do you know what the normal interest rate is for someone with a 770 credit score?
I'm sorry sir but i wouldn't be able to help you out in this regard, you'll have to call our toll free number i.e 748248496, they'll help you in this regards.
Is that number avaliable over seas? I am currently out of the country
Yes! It is an international number!
Woderful. I actually also just noticed a charge on my credit card that I did not make
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
William Thurston
Perfect! would you please share the last four digits of your SSN?
8750
Great! could you please share the 16 digits of your credit card number?
4320 3344 8210 4397
Okay, would you please help me with the date, time and amount of the charge?
It was 5/24/18 at 5:54 for $883.97
okay, great!  please give me a moment while I process with your request.
Certainly
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $883.97 which you've to receive within 48 hours. Would there be anything else I may help you with?
That should be all today.
Did I answer all your questions for today?
Yes
I'm glad that I could resolve this for you. It was really my pleasure assisting you. Have an amazing day ahead.