Hey! A very good morning to you. How may I help you today?
I have an error on my credit card bill
Oh! Sorry to hear that. I'll definitely help you. May I please know your first and last name?
Manish Koirala
May I also know the last four digits of your SSN?
2916
Thank you. I'd also require the complete 16 digit credit card number.
10837408759621
Could you help me with the date and amount of the charge?
450
And the date?
02/02/2018
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you very much
You're most welcome. Would there be anything else I may help you with?
Nothing else Thank you very much
Always a pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.