Hello, how may I help you today?
hello rory
Hello, how may I help you today?
last month i purchased one television on 16th, which month bill included this item?
Is there any issue with the billing?
yes, last month bill charged extra interest on due date, can you possible change to modify bills?
I’m sorry about it.  I'll help you with that. Could you please help me with your name and the four digits of SSN?
yeah, my name is sumo, my SSN no is 345678234
Thanks Sumo, Could you please share your complete credit card number?
2345 7890 3452 5690
Thanks, Could you please tell me when did the error occur?
last month i paid bills through cheque on or before due date, but bills shown the payment only paid after due date
Please help me with the date and time of the error.
16th may 2018 & 11.30 AM
All right. What was the amount charged?
1500
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries.
no, everything perfect
Perfect. I had a great time assisting you. Please do feel free to reach out to us for further queries. Have a good day. Bye now.