Hey there! Good evening. How may I help you today?
Hello! Good morning! I need your help!
Of course! I'm here to help you out. Could you please help me with your query?
I want to get a proof of insurance for one of my cars?
Sure thing! I'd be glad to help you with that. May I know your first and last name, and the last 4 digits of the SSN?
Okay, My name is Emilia sconne. And the last four digits of my SSN is 0022.
Sorry Ma'am but your name shows here as Emilea Sconne. Could you please help me with your correct spelling?
It is Emilia! I would request you to correct that.
Sure Ma'am. I'll take it as Emilia, and I'll correct it in our systems.
Yeah, okay!
I'd like to inform you that to proceed further, I'll require few details about your car, would you mind sharing them?
If I mind sharing them, would you still send me my insurance proof?
I'll always be glad to help you Ma'am. However, to provide you the insurance for the car I'll require the details, without which I'll be unable to provide you the insurance proof.
Okay, What details you want from me?
Thank you Ma'am for understanding. Could you please help me with the make and the model of the car?
Yes! The brand is Honda and the model is amaze.
And, may I also know the manufacturing year of the car?
Okay, it is 2016. what else me to share with you? you*
I highly appreciate your patience in sharing the information. Please allow me a moment, while I do the needful.
what else you want me to share with you?* Yeah, Go ahead! I hope we are connected?
Thank you Ma'am , but the details you have shared with us, will do the needful for us to provide you the insurance proof.
I don't have much time could you please be quick?
Apologies for the delay! I'd like to inform you that, the asked documents are ready and will soon be mailed to your address.
Would you please share the address which you have, because I have recently shifted ?
Sorry Ma'am afraid i wont be able to do that. But, I'll request you to help me with your new address, and I'll update it in my system and send the documents to the new address again. Would that be fine?
Okay, But I need my copy within 48 hours. Update my address immediately so that I will receive it soon. My new address is greenlane, House no-1322 street la la land, USA.
Sure Ma'am! I'll update the address in my system, and the documents will be in handy within 2 or 3 days at your address.
No, I have an urgency. I want it within 48 hours.
And about the copy, I'll share it to you email address. Could you please share them?
No I want it to be mailed to my address within 48 hours!
I understand your emergency. I'll do my best to get the documents reached to you within 48hours. However, I request you to wait for 2 days, and you'll receive the documents. Because, the maximum time it takes to reach out customers will not exceed 2 days.
Alright! I hope you send it within 48 hours otherwise I don't want it. you can also cancel my insurance. If this you provide such a slow service. You will have to understand customers urgency right?
Sure Ma'am. I'll give you the assurance, that the documents will reach your address within 48 hours.
good! Thanks for helping me out.
Your welcome! Is there anything more that I may help you with?
No, I don't have any other query.
Thank you for reaching out to us, hope that was useful. Good day Emilia!