Hey there, how may I help you today?
Hello
Hello there!
I got excess of $10 on my last month credit card bill. It is really frustrated
I apologize for the error, may I know your name please?
My Name is David Vicky
Hey David, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
Last digits of SSN is 4587 and Credit card number is 6942
Perfect! May I know the date and amount of the charge?
Date of charged 05/16/2018 and amount is 10 Dollars
Thank you very much for the details. Your error of $10.00 as on 05/16/2018 has been successfully reported. The amount will be refunded in few days, please let us know if there's any other errors.
No Thank you You are awesome Spencer!
Always a pleasure David. Is there anything else I could assist you with?
No Thank a lot
You're most welcome. Have a great day.