hai
Hello there! Welcome to Act fiber net services, how may I help you today?
my device is not working
I'll help you with that, may I know your name and the account number?
suresh GUJ254146DS
Thank you Suresh, could you please be more specific with 16 digit account numbre?
GUJ254146DS15FH1
I apologize, could you please be more specific with your account number The account number consists of only 16 digit numbers only.
122454613421 1224546134210124
Perfect! May I also know the last 4 digits of SSN>
1246
Awesome! May I know if the green light on the device is still working?
YES
Not a problem, please give me a minute while I get this done for you.
ok sure
Thank you for staying connected, we've sent you a new device in regards to the replacement with the old one. Will that be fine with you?
ok thanks
You're most welcome, is there anything else I may help you with?
enough thank you so much
Sure! Thank you for reaching out to us, have an awesome day ahead!