Hello, how may I help you with today?
Dear Alex,i lost my card yesterday
I appreciate you bringing this to our attention, so that we can deal with this immediately. Could you please let me know your name, last 4 digits of SSN and credit card number?
mahath ramasamy ssn:8965 credit card number:6542
Could you also let me know when was the last time you've used the credit card?
15 june 2018
May I ask if you have filed a police report?
No have not filled any police case till now
No problem at all! That's totally alright. At this point of time, I request you to please visit the police station and file a complaint so that we can process the request as soon as possible. Trust me we'll ensure that this is being sorted at the earliest as we don't want you to face any sort of inconvenience.
seriously i have not enough time to complain today, i try to complain tomorrow, could you please block the card and reissue the card Alex
Sure! I'll be blocking the card now however you would have to file a report for me to issue a new card.
sure alex will complain as soon as possible
Thank you, is there anything I may help you with?
i need one more favor, my another card got expired, please issue new one
Sure! Could you please let me know the card number that got expired?
4125
Thank you, I've just issued a new one which will be reaching you in 2 days.
Thank you
Your welcome, would there be anything else I may help you with today?