Hello! how may I help you?
Good morning. I need some help with my credit card bill
Good morning!
I noticed a charge that is not mine.
Sure, I will help you. May I please know your first and last name?
Um sure, it is Stone Smith
Awesome! Also, may I please know the last four digits of your account number?
1234
Perfect! May I also know the last four digits of your SSN?
7890
Thank you for your valuable information. Give me a moment so that I can process your request. Could you please share your date and time of charge?
sure, it was on Wednesday June 6th at 3:15 PM
Okay great, kindly share the amount of charge?
It was a $40 charge and it is not mine.   I would like to have it removed please.
Yes sure, I'm sorry for the inconvenience, I've made a request for a request of $40 for account 1234 and also raised a complaint for the same, so that you won't face any further issues or errors.
Wonderful, thank you. Also, if I may, I would like to change the address on my account.  I recently moved.
Is there anything else I may help you with? Okay great, I'll help you with that too. could you please share your new address?
Sure, I moved to 123 Main Street, New York NY 10019
Awesome! I've changed your address, you'll receive a conformation message on your registered mobile number after this.  Would there be anything else I may help you with?
Perfect, thank you Yes, I saw a commercial with low interest rates.  Do i qualify for any of those rates ?
Amazing, we value our customers and to provide them the best facilities we have offered attractive rate of interest, for any information regarding the same please visit our official website i.e www.bankers.com.
ok, I will do that
To check your eligibility please visit the website and you will be able to see a option like this "check my eligibility", once you click on it, you will be directed to a page and sub,it the required credentials then you will be able to check your eligibility. Would there be anything else I may help you with?
Thats it for today, thank you.
delighted to assist a customer like you, Have a amazing day ahead !