Hello there, How may I help you today?
Hi, I have a problem with my credit card statement
Oh I apologize for the error. I would be glad to help you out in this regards. May I know your name please?
There was a charge on there for $28 and I'm not sure what it's for.
Sure. May I know your name please?
Kelly Holdstein
Thanks Kelly. To pull up the information I will require your last 4 digits of the SSN.
1485
Perfect. Could you please provide me your complete credit card number.
5474368512124515
Thanks. To process the request I'll now require the date of charge.
May 24th
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
Thank you, also while I have you. I saw a commericial with 3.99% interest rate which is lower. Can I get that?
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
that will be great, thanks
My pleasure. Anything else I may help you out with?