Hello
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I'm very annoyed by the fact that my bills keep going up every month I would like to know what is happening
Oh! that sounds sad however I'll help you right away in knowing the reason behind that. May i know name please?
My name is Clark Kent
Lovely! Could you also please help me with the last 4 digits of your SSN number and your account number?
Yes, the 4 digits are 5647 and the account number 546234
Thank you for that Mr.Kent. Please allow me a moment, while I get this done for you.
Ok
Great! I have contacted my team regarding the increase in the bill. They have replied me by saying that your contract for the month has expired and you no longer have any promotional rates.
I see. As I can't pay these bills anymore, I'd like to cancel the service Jesse? Are you there?
I completely understand how that feels. However, we would never want to loose our customers like you. I'd like to offer you a one-time special promo offer of 10% off on your next months bill. Would that be okay?
I'm sorry, but I'd really like to cancel
Not a problem. You will be notified about the cancellation on your email address. May I confirm if all your questions have been answered for the day?
Yes, they were
Wonderful! Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!