Hello there!
My credit card bill shows an error
I'm sorry for the inconvenience, may I know your name please?
Fatima Owens
Thank you Fatima, Could you let me know the last 4 digits of SSN and the last 4 digits of credit card number please?
5437 8534808403088534
May I know the date and amount of the charge?
04/13/2018 1700
Thank you for the details. Kindly give me a minute.
Okay
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
Thank you very much Let me know company's new lower rates
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
Thank you very much
You're welcome. May I know if there's any other concerns?
Nothing else Have a great day
Thank you for reaching out to us. Have a wonderful day ahead.