hai
Hello! How may I assist you?
my internet is not working
Are you trying to say that there is a connectivity issue?
yes
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
kani 489016943075
Kani could you also help me out with the last 4 digits of your SSN?
4823
Perfect! I request you to try restarting your router once to solve the connectivity issue.
my internet mode is not working no.green light
Okay as the green light is not blinking on the device I'd like to inform you that the device isn't working. However, no worries I'll send the technician and a new device right away to your place so that he'll replace your old device and install a new one.
ok thanks
You're welcome! Would there be anything else I may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.