hi
Good morning! You've reached Net link Media Services. How may I help you?
my internet bill is too high
Sure, I'll help you get the reason. Could you please help me with your full name and your account number?
agustina and 281769437168
And, also may I know the last 4 digits of your SSN number and the extra amount on the bill, please?
2483 and 50$
Thank you for that. Allow me a moment, while I get this done for you.
ok
Well, Ms.Agustina your contract has expired and you no longer have the promotional rates because the service you've been using a basic cable services.
ok
Great! Is there anything else that I may help you with?
I want to cancel my cable service
Sure, sir. Before that may I know the reason behind cancelling your cable services?
due to high of my bill
I regret your inconvenience. May I tell your that we are providing a one-time special promotion of 10% off on your next month bill. Would you like to avail that?
yes
Wonderful! I have put your account in that particular offer and that will reflect on your bill by the next month. May I confirm if all your questions have been answered for the day?
yes
Great! Thank you for reaching out to us, wish to serve you again. Have a nice time!