Hi Jesse
Good morning! You've reached Net link Media/Cable Services. How may I help you?
My cable bill was going up on every month May I know reason please
I completely understand your situation. I'll surely help you find the reason behind that. Before that, may I know your full name and your email address?
My Name Ganesh Kumar and my Email address is ganesh123@gmail.com
Lovely! Could you also please help me with the last 4 digits of your SSN number and the extra amount on the bill?
My SSN is 765 Billing it is showing 50$
Perfect! Thank you for the details. Could you please allow me a moment, while I get this done for you?
Ok pls check and confirm
Well, Mr.Ganesh your contract has expired and you no longer have the promotional rates because the service you've been using a basic cable services.
Ok I want to close my cable cable services I want to close my cable services
Before I go ahead and cancel your services,  May I tell your that we are providing a one-time special promotion of 10% off on your next month bill. Would you like to avail that?
Ok please proceed
Wonderful! Thank you for continuing with Net Link services. I'll put you account under that promo offer and this will reflect on your bill from next month.
Ok
Great! May I confirm if all your questions have been answered for the day?
Yes thanks for your support
You're welcome! Thank you for bringing this up to us, we are always here to help you in any issue regarding cable/media. Goodbye!