Hey there! How may I help you today?
SOME ERROR IN CREDIT BILL
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please could you help me with your name?
GAYATHRI R
Thank you, Gayathri! Please could you help me with the credit card number and also your SSN number?
CARD-5443 SSN-6321
Thanks again. Please could you provide me with the amount charged and also the date on which it was charged?
20/06/2018 $100 $100
Thank you so much for bringing this to our notice. Please stay connected while I look into this matter.
OK
Thank you for staying connected. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
YES HAVE TO CHANGE ADDRESS
Sure, please provide me your new address.
NO-36 PG ROAD ET-564
Awesome! Please stay connected while I update your address.
OK
Good news! I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?