Hi, I just found out I am missing my card!
Hello! good morning! How may I assist you today?
I need to report my card, I can't find it.
oh, I'm so sorry to hear that, May I please know your first and last name?
Juana Fernandez
Perfect! May I also know the last four digits of your SSN?
2374
Great! would you please share the 16 digit credit card number?
4345 2763 3321 7240 Oh, Wait, I made a mistake
okay! thanks for sharing this information, would you please let me know the date when you used your card for the last time?
Yesterday
okay that's not a problem, let me know what is the error that you made?
The last four digits on my card are 7249 Can you cancel my card and sen me a new one?
okay would you please clarify if 7249 is for credit card number or SSN?
My credit card number
Okay, so did you file a police report about the lost card?
No
I'm so sorry Juana, I won't be able to proceed further with your request, first you'll have to file a police report.
That sounds silly. The police have better things to do than worry about my misplacement!
I'd like to inform you that according to the banks policy, we would require a police report in order for us to investigate regarding this and block the card for your account security. hence I kindly request you to file a police report and reach to us so that we can help you in the best possible way.
OK, I'll call the police
Thanks for reaching us out, have a great day ahead.