hi jesse
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
i dont have wifi internet right now can you help me?
Of course! I'll help you. May I confirm if you  are facing a connectivity issue?
yes are you there?
Not to worry! I'd be glad to help you with that. Could you please help me with your name and your account number?
colin ferrel 874638
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
6787
And, also may I know if the green light is visible on the device?
yes
Perfect! Thank you for that Mr. Veeravel. Could you please allow me a minute or two, while I get this done for you?
ok hey
Great! To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
thank you
You're welcome! Would there be anything else that I may help you with?
thats all thank you
Wonderful! Thank you for bringing this to us, we are always here to help you in any issues relating to media. Goodbye!