hai
Hello! I'll be glad to help you out today. May I know your query?
i want cancel cable service
That's sad, may I know the reason for the cancellation request?
bill incease
I can understand your concern, but I kindly request you to give us a chance to explain the reason behind the increase in the bill.
ok
Thank you for understanding. May I know your name and your email address?
Joshua email Joshua76@gmail.com
Joshua could you also help me out with the last 4 digits of your SSN?
1598
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that the tax rates have gone up from 2.5% to 4%.
ok
Would you still want to cancel your cable service?
yes
But I would like to inform you that the reason behind the increase is because of the taxes, anyways I assure you to give you a 10% off on your next bill and I hope you'll continue with our services?
ok
Amazing! Thank you for understanding the situation, would there be anything else I may assist you with?