Hello
Hello there, how may I help you today?
I got an error in my credit card bill. It has billed excess of $5
Apologies for the inconvenience caused to you. Could you please help me out with your full name?
My name is Arthur Johnson
Perfect! Could you please help me out with the last 4 digits of your SSN and credit card number?
The last 4 digits of SSN is 5423 Credit card number is 7463
Amazing! Thank you for the info could you also please help me out with the amount of the charge?
The amount of charge is $5
Could you also help me out with the date of the charge and the time of the charge?
It has charged on 06/18/2018 at 10 am
Okay great! Please allow me a moment while I check with the account.
Okay. Sure
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $5 from your account.
Oh great! Thank you for your help
You're welcome! Is there anything else I may assist you with?
Nothing else. Thank you for your help
Awesome! Thank you so much for your cooperation, have a great day!