Hi Riley
Hey! A very good morning to you. How may I help you today?
My credit card bill shows an error
Oh! Sorry to hear that. I'll definitely help you. May I please know your first and last name?
Surya Kumar
May I also know the last four digits of your SSN?
3213
Thank you. I'd also require the complete 16 digit credit card number.
21947192847912741
Could you help me with the date and amount of the charge?
03/22/2018
And the amount?
300
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Okay thank you
You're most welcome. We are obliged to serve customers like you. Would there be anything else I may help you with?
Nothing else Thank you very much
Always a pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.
have a great day
Thank you.