HI
Hello! Alex here how may I help you out today? Are we still connected?
YES every monthly bill was going up can you plase
I'll surely help you out with that but first I will need your details. Can you please help me with your name and 16 digit account number?
my name is James Andarson  And my account number  is 7896541236985214
Thank you James! Can I also have the last four digits of your SSN for verification please?
last four digitsof my SSN 7458
Now may I know the how much extra (amount) was charged on your bill?
yes $ 20
James! I see that there has been over downloading from your side and also your contract has expired so you are no longer eligible to have the promotional rate. The government taxes have also been high this month and has reflected in your bill.
ok
Awesome! Is there anything else you would like me to help you out with for today?
nothing else bye
Alright! Have a good day, Bye.