hai
Hello! How may I assist you?
bill keeps going up
No worries, I'll help you out with that. May I know your name and your email address?
senthil senthil@mail.com
Could you also help me out with the last 4 digits of your SSN?
4105
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that the tax rates have gone up from 2.5% to 4%.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!
bye
Goodbye!