Hi Sam
Hello! Good morning! How may I help you today?
My credit card bill shows an error
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.
Okay
May I know your first and last name please?
Prabu Deva
Perfect! Could you please share the last four digits of your SSN?
3492
Great! Could you please share the 16 digits of your credit card number?
392479837240174034
Okay, Could you please help me with the date, time and amount of the charge?
04/25/2018 600
Could you also help me with the time of the charge please?
12:30 PM
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
Okay
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $600 which you've to receive within 48 hours. Would there be anything else I may help you with?
Nothing else Thank you very much
Hey! just to confirm, Did I resolve all your queries for today?