HI
Hello, how may I help you today?
I WANT TO CHECK MY ACCOUNT BALANCE..
Sure. I'll help you with that. Could you please help me with your name and the four digits of SSN? Are we still connected?
PUSHPA SSN NO-6545
Thanks Pushpa. Please provide me your last 4 digits of the account number.
ARE YOU THERE
yes.  Please provide me your last 4 digits of the account number.