hi
Hello and Good Morning! How may I help you today?
yes i want your help i want latest  updated software
No problem! May I know your name please.
newyork
Thank you! May I know the last 4 digits of the account number please?
2365
Perfect! May I also know the company name to process the request.
david company co
I'm sorry it seems you are using the old version of software and that is the reason you are unable to open application. I'd request you to please update the same by reinstalling.
ok
Perfect! is there anything else that I may help you with today?