hii
Hello there! Welcome to Act fiber net services, how may I help you today?
discounts available
I'll check that for you, may I know your name and the last 4 digits of SSN?
mama 8957
Thank you Mama, could you please let me know the 16 digit account number?
9876541239875987
Awesome! May I know if you're a student or an active military member or over the age of 65?
studend
Perfect! For further details, could you please let me know the year you'll be graduated and the ID number?
58436
Perfect! May I also know the year you'll be graduated?
2020
Perfect! Could you please let me know the name of the university you attend?
anna   university
Thank you so much for all the details, as you know we serve the best plans and the available plans for you are basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels) and the promotional offers for the plans are 10% off premium cable if you sign a 3 month contract or 15% off platinum cable if you sign a 3 month contract. May I know which plan you'd like to choose?
$50 per month - 50 channels
That's perfect! However, you can choose the best platinum plan as it has the highest rate of discount.
ok
Do you want me to switch from basic plan to the platinum plan?
yes
For sure! Thank you for choosing the best plan for you, you're now upgraded to the best plan. Thank you for choosing us, is there anything else I may help you with?