Hello! Good Evening, Fast net cable services. How may I assist you today?
hi, my name joe richard, actually my cable bill keeps going up every month why?
Sure Joe! May I please know your account number so that I could check the reason behind that?
23456
I apologize, I'll need your email address and the last 4 digit of the SSN, could you please share?
joei23s@hotmail.com and 2399
Amazing! Please allow me a moment to check the details.
and i would like to cancel the cable service
Thanks for being so cooperative, I'm sorry to inform you that your promotional rate pack contract has been expired that is the reason your bill has gone high. Would you like me to activate the pack again so that charges be the same as before?
no and i would like to cancel the cable service
Joe! If you like to continue with our services I'll be offering you a one time promotional discount of 10% in your next month payment, would you like to continue?
ok i hope better service yes
Sure! I'll activate that for you and we won't disappoint you, will there be anything else I may help you in?
no thats it, thank u, bye bye
You're welcome! It was great assisting you, have a great day. Goodbye.