Hello there! A very good evening to you. How may I help you today?
I accidentally cracked the screen on my iPhone
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. Do you have the insurance for your phone?
I do I'm hoping you can help me fix the screen
Awesome! May I know your full name please?
Ella Golden
Could you please help me with your phone number and the email address?
989-610-2012 my email is egolden@icloud.com
Thank you for the information. Please allow me a moment while I check the best possible solution for you.
thank you
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
ok
You're always welcome! Have a great day ahead. Hope to serve you soon again.