hi
Hello! Good evening, Fast net cable services. How may I assist you today?
i  having trouble connecting to the internet
Alright! I'll be able to help you in this, may I please know your name and account number?
kuyil  account number is 568436587845
Thanks Kuyil! Could you please share the last 4 digit of SSN?
4576
Great! May I please know have your tried restarting the device?
no thanks
Have you restarted the device and still facing the issue?
no
Do you mean the issue has been rectified/ ?* Hope we are connected?
yes
Are you still facing the issue with connecting to the internet?
yes
Alright! No problem, I'll be sending you a replacement device, soon it will be delivered to you and please make sure you return the damaged device. Will there be anything else I may help yo with?
no thanks bye
Alright! It was great assisting you, have a great day. Goodbye.