Hey there, Good morning! I hope that we are connected?
hi
How may I help you today?
I have an error in my credit card bill
Oh no! I'm so sorry that you were charged incorrectly, we've been receiving many complaints about it, we are currently working on this issue and we'll resolve this soon, I'll help you out with this.
ok
May I know your first and last name please?
first name :oliver last name : jake
Great! could you please share the 16 digits of your credit card number?
4568 4587 1258 2577
Could you please share the last four digits of SSN number?
SSN No:8964
Okay, would you please help me with the date, time and amount of the charge?
06/22/2018 time 06.00 amount: $45.00
Okay, firstly I'm so sorry that you were charged erroneously, It is because of some technical issue from our side, currently we are working on it and we'll resolve it very shortly. for now I've made a request for a refund of $45. which you'll receive within 48 hours.
ok Thank you
would there be anything else I may help you with for today?
Nothing else
I hope that was useful, have a great day ahead! hope to see you again.