Hey! A very good morning to you. How may I help you today?
my credit card bill was charged extra amount
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
suresh john
May I also know the last four digits of your SSN?
8547
I'd also require the complete 16 digit credit card number.
5454259869855496
Thank you. Could you help me with the date and amount of the charge?
$45, 25-06-18
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
hmm ok...
Would there be anything else I may help you with?
Can you tell me about " the company's new lower rates i saw in a commercial are available to me "
We are glad that you are interested in our bank. However, for any information about the interest rates and loans, please feel free to visit our official website www.bankers.com.
oh thanks..
Thank you so much for your time. You have an amazing day!