hi
Hello! How may I assist you?
hi drew
Hello! May I know your query?
i want to fight a bill increase i got this month bill 100 more
I'm sorry about that. But no worries, I'll help you out. May I know your name and the 12 digit account number?
4535789424679 michael pimentel
Michael could you also help me out with the last 4 digits of your SSN?
7865
Could you also help me out with the amount of the charge on the bill?
188
Thank you for providing all the information. Please allow me a moment while I go and check with your account.
ok
Thank you for being patient, I'd like to inform you that the charge on your bill was due to the over usage of the data on your account.
ohh so ?
So that is the reason you've been charged more, as you've used extra data.
ok well thank you for the info
You're welcome! Would there be anything else I may assist you with?