Hello there! How may I help you today?
Hi i need to fix my screen
Sure thing! I'd be glad to help you with that. Could you please help me with your full name?
I'm stephen
Lovely! May I also know your contact number and email address please?
822-043-2245
And, your email address would be?
stephengr@mail.com
Awesome! May I go ahead and confirm your details?
Ya sure
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
Okay
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Okay
You're welcome! Would there be anything else that I may help you with
Okay thankyou
You're welcome! Thank you for bringing this up to us, hope that was helpful. Have a nice day!