HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY DEVICE IS NOT WORKING
I'll help you with that, may I know your name and the last 4 digits of SSN?
7656
Thank you, could you please be more specific with your name as well?
ROBIN
Thank you Robin, may I know the 16 digit account number as well?
7655 6754 7865
Perfect! Could you please let me know if the green light on the device is blinking?
YES
Not a problem, please give me a minute to proceed further.
OK
Thank you for staying connected,  as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
ok
Perfect! Is there anything else I may help you with?
nothing else
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!