Hello, how may I help you with today?
REPORT SOME ERROR IN CREDIT BILL
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
MADHAVNA SSN-5612
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
21/06/2018 1.30 PM CHARGED EXTRA-$20
Thank you. Give me just a moment while I update that for you!
YES
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
OK THANKS
Your welcome, would there be anything else I may help you with today?
YES CHANGE MY ADDRESS
Could you please help me out with the new address?
NO-56/42 LK NAGER ,KL-46
The address will be changed shorty and it'll take up to 2 hours for the changes to be effective and you'll get a confirmation email as well.
OK
Would there be anything else I may help you with today?