Hi
Hey, Good morning! How may I assist you today?
I need to fix my mobile screen it was broken
Sorry to hear that. I'll surely help you with that. Could you please help me with your full name?
I'm fernandez my contact number is 456-789-1023
May I know your email address also please?
fernandezdj@gmail.com
Awesome! Thank you for sharing the information. Allow me a moment, I'll get back to you with the solution.
Okay
Good news! I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Okay thank you
You're welcome! Would there be anything else that I may help you with?
No thank you
I'm glad I could resolve this for you, Have a wonderful day!