hi
Hello and welcome to universal cable customer service. How may I help you today?
any discount available in your company
Sure! You are in the appropriate place. To move further, may I know your name and account number please?
lily 874569857412
Awesome! just for verification, may I know the last 4 digits of your SSN please?
6523
Great! Thank you for all the details. We have discounts available for students, an active military members and senior citizens. May I know if you are a student, an active military member or a senior citizen?
student
Superb! may i know the name of your university and student ID please?
anna pollo96587
Fantastic! just to be clear the name of your university is Anna university. Am I right?
right
Nice! may I know your graduation year please?
2017
I'm so sorry but it looks like you already graduated last year, so we won't be able to offer you any discount. May i know if you are still studying or already graduated?
studying 2019
Perfect! just give me a moment while i check your details?
ok
Thanks for waiting. Congratulation! You can avail our discounts. We would like to offer you a 10$ off your monthly payment. Will there be anything else I could do for you, lily?
ok no thanks
You are always welcome. Thank you for staying connected with us. For further queries, feel free to reach out to us. Have a nice day and take care. Goodbye :)