hai
Hello! How may I assist you today?
hey drew, i would like to know why my bill gets increasing everytime?
I'm sorry about that. However, I'll let you know the reason, could you help me out with your name and the 12 digit ac count number?
name - SUNIL ARORA NUMBER - 526470820149
Mr. Sunil could you also help me out with the last 4 digits of your SSN?
SSN - 5478
Thanks for proving all the details. Please allow me a moment while I go ahead and check with your account.
SURE
I highly appreciate your patience, I'd like to inform you that the increase in your bill this month is due to the over usage of your data which exceeded your set limit.
BUT I DIDN'T OVER USED MY DATA DREW..
I'm sorry but the limit for your account was 50Gb and the data used by this month is 85Gb, I'd like to request you to check if you've downloaded any data or streamed any online videos.
OH OKAY. I WOULD LIKE TO CANCEL THIS SERVICE THEN..
Are you sure you want to cancel your service because we have the best service in the whole city and we are coming up with new offers too very soon.
NO THANKS.. I WOULD CANCEL THIS NOW
How about I'll give you a 10% discount on your next bill which will cover the expense of this month and you can also change your pack by which they'll be no extra amount charged?
NO DREW.. THANKS.. I A, SURE ABOUT CANCELLING THIS CABLE SERVICE NOW
Okay I'll go ahead and cancel the service on your request. However, you can activate your account whenever you would want to.
OKAY SURE
Would there be anything else I may assist you with?
NO. THAT'S IT DREW.. THANK YOU
You're welcome! Thanks for choosing us, hope you'll have a wonderful day ahead.