HI
Hello there! Welcome to Act fiber net services, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I'm so sorry, could you please let me know your name and the 16 digit account number?
SUJI & 6776 8799 9000
Perfect! Thank you Suji, may I also know the last 4 digits of SSN?
7865
Perfect! Could you please let me know the amount that has been charged extra on the bill?
45$
Oh, no! That's not fair, please allow me a moment while I get this done for you.
OK SURE
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $45.
OK
Is there anything else I may help you with?
NOTHING ELSE
That's awesome! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day!