Hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
My bill has come very high, higher than expected and I want it to be slashed off now , please
Definitely! I'll help you in this regard. May I know your full name and your account number?
My full name is robert wadra acc no. is 258963741258
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on your bill?
8856 and 72 dollars
Thank you for that. Please allow me a minute or two, I'll get back to you with the reason.
OK
I appreciate your patience in holding up. Well, I see Mr.Robert that there is an increase in the tax rates which is why there your bill has gone up I would say.
oh ok no problem cancel the service for which tax rates have increased
Alright! Before we cancel your services. I'd like to provide to a one-time special promo offer of 10% off on your next months bill. Would you like to avail that offer?
Yes how many months ?
This particular offer will be valid for 3 months. Would there be anything else that I may help you with?
Thanks and no more help needed
You're welcome! Thank you for choosing us, we are always here to help you in any issue regarding to media and cable. Goodbye!