yo
Hello! How may I assist you?
my phone screen cracked
I'm sorry about that. Would you like to claim your insurance?
yes please
Okay to claim your insurance I'd be requiring few details. Could you please help me out with your name?
Juan
Juan could you also help me out with your phone number and the email address associated with the account?
999-999-9999   juan@hotmail.com
Thank you for sharing the information, please allow me a moment while I check with the department.
ok
I highly appreciate your patience, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
ok
Thank you! Would there be anything else I may assist you with? I hope we are still connected?
that is all i appreciate your help please have a nice day
Awesome! Thanks for connecting to us, hope you have a wonderful day ahead!