Hello
Hello there, How may I help you today?
Good morning
Hello there, How may I help you today?
I got an excess charge in my credit card bill. Could you please remove the charge?
I would be glad to help you out in this regards. May I know your name please?
My name is william smith
Thank you. To get your bank details I would need your last 4 digits of SSN.
Social security number last 4 digits are 5954
Perfect. Could you please provide me your complete credit card number.
My credit card numbers are 5421 0578 6471 0954
Thanks. To process the request I'll now require the date of charge and the amount of charge.
It was charged amount of $15 on June 25th 2018.
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
Thank you for your help, Casey.
My pleasure. Anything else I may help you out with?
No. That's enough for today. Thank you.
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