HI CHARLIE
Hello! How may I help you today?
MY PHONE SCREEN WAS BROKEN.
I'm sorry to hear about that. I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
OKAY.
Sure! Please may I know your name?
MY NAME IS WILLIAM NEWTON.
Sure, please could you help me with the contact number?
MY NUMBER IS 9532014634.
Okay. I'll also need the email address.
MY EMAIL ADDRESS IS WILLIAM239@HOTMAIL.COM.
Great! Thank you. Please stay connected.
OKAY.
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.