Hello
Hello, how may I help you with today?
I'm looking at my statement and I see a charge here that I did not authorize
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
6655 and 8578-2220-3030-6568
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
Oh and my name is Mike Mazzara Yes the charge ocurred on June 17th at 7:50pm in the amount of 3.25. It was at Big Y Supermarket in Darien Connecticut.
Thank you. Give me just a moment while I update that for you!
thanks
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
Fantasic. Thanks. Havea  great day
Your welcome, would there be anything else I may help you with today?
that was all I needed for now. Thanks take care
It was wonderful talking to you. Have a great day