hi
Hey! How may I assist you today?
how are you this morning? I want to fix my broken phone.
Am doing good. Hope the same that side.
yes thank you.
Oh sorry to hear that. I'd be glad to help you with that. Could you please help me with your first and last name?
sure! I hope you'll help me. My name is savitri bai.
Definitely! I'll give you the aasurance.
great!
Prefect! May I also know your phone number and the email address linked with the account?
My number is 7890989090. the email address is bai_10@gmail.com. There was a typing error. The number is 8890989090.
Not a problem, I'll correct the contact number. Before I proceed, is there anymore changed you would like to make?
no that's all
I appreciate your patience in sharing the information. Could you please allow me a minute or two, while I do the needful?
sure! ake your own time. take*
Thank you for holding. I'd like to inform you that, you will be getting an replacement for the broken device. And I request you to return the broken device in an envelope. We won't be able to do a  replacement, unless we get the envelope. Hope you understand?
ok that will be all for today!
The replacement phone will be a current model you've been using.
thanks for letting me know that! you were helpful. thank you so much.
Your welcome! Thank you for reaching out to us, hope that was useful. Good day !