Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
my device is not working
Oh that's bad, may I please know if the green light on the device still working?
yes
Alright! No worries, I'll be applying for a replacement device for you, could you please let me know your name?
my name is mani
Thanks Mani! May I please know the account number and last 4 digit of the SSN?
account number 2878948477885254 5454
Perfect! Please allow me a moment to check the details.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device, you'll soon receive the device. Anything else I may help you in?
no need thanks for your help
You're welcome! It was great assisting you, have a nice day. Goodbye,