hai
Hello! How may I assist you today?
need  fixing the screen
Sure thing! May I know your name?
Nicholas Branch
Branch may I know your phone number and the email address associated with the account?
9909877766 jguyer@verizon.net
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
ok
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
ok
Thank you! Would there be anything else I may assist you with?