hi..good mrng
Hello! Good morning, How may I help you today?
yes..my device is not working..could you help me? and having trouble in connecting the net..
Yes definitely I will surely help you out with that! but firstly I will need your name and account number please?
sure..rohith..9876-9876-3456-1234
Thanks Rohit! Now can you also provide the last four digits of your SSN?
ssn num-8763
Now, May I know if you restarted the router and checked if the device is working or not?
yes.. now linking blink light
Alright! Since there is a device malfunction and device cannot be used any further! we would be sending you a replacement in 2-3 working days
sure..thanks alot
You're welcome! Is there anything else I could help you out with for today?
thats it..bye..
Alright! Have a good day, bye!