Hello there, How may I help you today?
hi, actually my credit card bill has an fatal error, so please check it and refund the amount
Oh! I apologize for the error. However I would be glad to help you out in this regards. May I know your name please?
rohit
Thanks. To pull up the information I will require your last 4 digits of the SSN.
5919
Perfect. Could you please provide me your complete credit card number.
5105105105105199
Thanks. To process the request I'll now require the date of charge and the amount of charge.
16th june 2018 and 599
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
ok, then i also want to change my account address
Sure. May I know the new address , so that I can update the same for you.
only change the floor number to 5
I apologize, I will require the entire address to update.
NO. 12345-67, Beverly Hills city, CA
Great. I have gone ahead and updated the new address for your convenience.
ok, then i saw a new commercial about your company offering low rates, so is it applied to my account?
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
ok thank u
My pleasure. Anything else I may help you out with?