Hello
Hey there, I'd be elated to assist you today! I hope we are connected?
I was wondering my credit card financial charge of $5 is wrongly billed Could you please help me to remove the charge?
Yes sure, I'll be glad to help you, I'm really sorry that you were charged Incorrectly. Please help me out with your details, so that I can resolve this for you.
Sure
May I know your first and last name please?
My name is Jacob Martin
Perfect! would you please share the last four digits of your SSN?
The last four digits of SSN is 4784
Great! Would you please the 16 digits of your credit card number?
My credit card number is 4576 3241 8795 9074
Okay, would you please help me with the date, time and amount of the charge?
Amount of charge is $5. It has been charged on 06/15/2018 at 10.15 am
Okay! thanks for being patient and sharing all that information, Please allow me a moment while I look into this issue.
Ok
Okay! I'm really sorry that you were charged erroneously, It's because of some technical glitch, I've requested for a refund of $5 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Thank you No
Your most welcome, I'm glad I could resolve this for you. We want to provide a service that customers will remember. Have an awesome day ahead!