hai
Hello and welcome to Star cable customer service. How may I help you?
i change my cable service plan
Great! you want to change your service. Am I right?
yes that's right\
Awesome! You are in right place. To proceed further with your request, may I know your name and account number please?
yes sure my name is kavin and account number is 5468 0320 8980
Superb! just for verification, may I know the last 4 digits of your SSN please?
7987
Superb! Thank you for all the details. May I know which service you are currently signed up for?
platinum service
Nice! may I know which service would you like to switch to from the current platinum service?
premium service plan is okay
Okay! I've forwarded your request. You will be switched to premium service within 2-3 hours. We hope you enjoy our service. Will there be anything else I could do for you?
no thanks for your help hello ther e
Great! I've forwarded your request. Within 2-3 hours you will be switched to premium plan. Will there be anything else I could do for you?
no thanks
Yes I'm here. Thanks for connecting with us. For further queries feel free to reach out to us.
okay good bye are you still connected
Have a great day ahead. Bye :)