hello, any one avail ?
Hello there, How may I help you today?
i hope casey connected with me
Yes! How may I assist you today?
yes, can you check out my credit card bill it seems something wrong on my bill, you have been charged me excess
I apologize however I would be glad to help you out in this regards. May I know your name please?
sasi tharun
Thank you. To get your bank details I would need your last 4 digits of SSN.
3342
Perfect. Could you please provide me your complete credit card number.
4420-2345-8873-9939
Thanks. To process the request I'll now require the date of charge and the amount of charge.
05-28-2018 amount of $220
Thank you for the information. Lastly I'll require the time of charge. Are we still connected?
yesyes
Great! Lastly I'll require the time of charge.
4.30 pm
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.  Anything else I may help you out with?