HI SAM
Hey there, I hope your having a good day!
YES TOO YOU, I HAVE ERROR IN MY CREDIT CARD BILL.
Oh! I'm so sorry for that, we have been working on this issue, I can understand that it is wrong to be charged incorrectly. our technical team is working on this they will resolve this issue as soon as possible.
OK THANK YOU.
For now I'll try my best to help you in this regard, May I know your first and last name please?
MY NAME IS CALARA THENMOZHI.
Perfect! would you please share the last four digits of your SSN?
MY SSN NO.5260
Great! could you please share the 16 digits of your credit card number?
1235685000005628
Okay, would you please help me with the date, time and amount of the charge?
06.24.18 AND AMOUNT IS $200.
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK I AM WAITING FOR YOU
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $200 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
NO THANKS BYE HAVE A GREAT DAY. THANK YOU SO MUCH FOR YOUR EFFORT.
did I help you in resolving all your queries for today?
YES PERFECT.
I'm glad that I could resolve this for you. It was really my pleasure assisting you. Have an amazing day ahead.