hi, good morning
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
My internet bill is too high
I understand your situation. I'll surely help you in finding the reason for that. May  I know your name and your account number?
Kautzer Erma, 8100 6283 4291
Awesome! Could you also please help me with the last 4 digits of your SSN number?
4445
And, may I also know the extra amount on the bill you have identified?
$70
Fantastic! Thank you for being in sharing the information. Please allow me a minute or two, while I get this done for you.
ok
Alright! According to our system records, I see that your contract has expired and your no longer have  the promotional rates. Hence, There is an increase in your bill.
ok
Great! Is there anything else that I may help you with?