hi
Hello! How may I assist you today?
hai i need fixing the phone screen.because broken.
Sorry to hear that! Would you want to claim your insurance?
yes
Okay! May I know your name?
Armani Nguyen
Armani may I know your phone number and email address associated with the account?
adamk@hotmail.com 9908767997
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
ok
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
ok sure
Would there be anything else I may assist you with?
no
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!