hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I really apologize for that, could you please let me know your name and the email address?
royohara royohara66@yahoo.com
Thank you Royohara, may I know the last 4 digits of SSN?
2861
Perfect! Could you please let me know how much extra amount has been charged on the bill?
$90
Thank you for all the details, please give me a minute to proceed further.
ok bye
Thank you for your patience. I see that you’ve been using the premium plan contract for the past 3 months, I’m sorry because the contract has been expired you’re charged an extra amount. Please renew the contract every 3 month to avoid the inconvenience. Just for your reminder, we’ll be happy to send you the renewal emails.
ok
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're most welcome. Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!