hai
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my device is not working
Not to worry! I'll surely help you in this regard. Could you please help me with your full name and your account number?
james 457869325689
Lovely! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
4578
And, may I know if the green light on the router is working?
no
That's alright! I have located a problem, in your current router. I'll be sending you a new router to your address at the earliest. Will that be okay?
ok
Great! Is there anything else that I may help you with?