hi
Hello! How may I assist you?
my device is not working
No worries, I'll help you out with that. May I know your name and your account number?
Wehner Donnie, 6676 8799 0900
Could you also help me out with the last 4 digits of your SSN?
3794
Perfect! Could you let me know if the green light on the device is visible or not?
blinking
Okay! As the green light on your device is blinking I'd like to inform you that there is no problem with your device, however as you're informing that your device is not working I'll send you a replacement device at the earliest. I hope you're fine with that?
ok
Would there be anything else I may assist you with?