HAI
Hello! Good Morning, Welcome to media cable services, How may I help you today?
I WANTED TO CANCEL MY CABLE SERVICE NOW ALEX..
I will surely help you out with that, before go ahead with the procedure I would like you to help me out with your name 16 digit account number please?
NAME - MOHIT ARORA ACCOUNT ID - 6201475061874410
Thank you Mohit! Before we go ahead and cancel your account with us, could I please know the reason why you would like to cancel your account with us. We would like to get a feedback from you which would help us improve our service and keep our customers happy. Will you please go ahead and mention the reason now?
MY BILLS ARE GETTING INCREASED EVERY SINGLE MONTH.. SO I WOULD LIKE TO CANCEL MY SERVICE NOW
Mohit, that is really bad. I would like to offer you a $5 discount on your bill for the coming three months to compensate the loss you had from our end. We would not like to loose a customer like you. So would you please be considerate and take this offer and continue with our service please?
NO SORRY.. I WANT TO CANCEL THIS SERVICE FOR NOW ALEX
Not a problem. I have now canceled your account with us and you would receive the cancellation message in about an hour or two from now. Please reach out to us anytime you would like to opt for our services again. We would be really happy to have you back as our customer.
YEAH SURE.. THANKS ALEX I WILL SURELY CONSIDER YOU SERVICE IF I NEED IT AGAIN..
You're Welcome! Is there anything else I could help you out with for today?
NO. THAT'S IT ALEX
Alright! Have a good day, hope to assist you in the future as well. Goodbye!