Hello
Hey there! How may I help you?
I got excess amount of $20 on my credit card bill. Can you please remove the charge?
I'm sorry to hear that. However, I'll do my best to help you out. Please may I know your name?
Thank you. My name is Jack Daniel
Thank you, Mr Daniel. Please could you help me with the credit card number and also your SSN number?
My credit card number is 9540 8710 3574 6124 SSN number is 849504762
Thanks!Please could you provide me with  the date on which it was charged?
It has charged on 06/18/2018 Amount of $20
Sure sir. Please give me a minute to work on it.
Ok
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?