Hello
A very good morning. How may I help you today?
My mobile screen got cracked. Can you help me to replace it?
I'd be glad to help you with that. May I know your name please?
My name is Lonzo Walsh
Thank you, Lonzo. Could you please help me with your phone number?
My number is 515-845-3057
Perfect! Could you please provide the email address that's linked with the account?
my email address is lonzo544@gmail.com
Awesome! Please give me a moment to initiate your request.
Okay, Robin.
Thank you for staying on hold. Your request for the replacement has been processed and it will take a couple of business days to reach you. You need to send the broken piece in the return envelope. Is there anything else I might help you with?
Thank you. Nothing else
Great! Have an amazing day. Bye.