hi
A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
my internet bill is too high
Oh! That's sad to hear! How may I help you?
tell me the reason for my bill
Sure, please help me with your name and email address?
muja & muja67@gmail.com
I'd also require the last 4 digits of your SSN?
8568
Please allow me a moment while I check the same.
ok
Thanks for being patient. I'd like to inform you that the increase in the bill is due to the increase in the taxes which is 5% now and it was 2.5% before.
ok
Would there be anything else I may assist you with?
nothing else
Great! Have a great day ahead and please feel free to contact us in case of any further queries.