hai
Hi! Welcome to Star cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear that. To solve your matter, I'll require your name and 16 digit account number. Could you please share those with me?
nallu 4512369874124563
Awesome! just for verification purpose, may I know the last 4 digits of your SSN please?
8563
Great! Thank you for all the details. Is the green light on your device blinking?
device blinking
That's good to hear!  We will be sending you a replacement device, may I know your home address please?
1/153 natham paralipudur dindugal
Perfect!  I've placed your matter forward. You'll be receiving our replacement device within 2-3 days. We are really sorry for any inconvenience. Will there be anything else I could help you out with?
no thanks
You are always welcome Nallu. Thanks for being connected with me. For further queries, feel free to ask me. Have a nice day and take care. Goodbye :)
bye
Bye and take care.