Hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I would like to cancel my cable services.
Definitely! Could you please help me with your full name and your account number?
I would also like to know why I am charged with extra bill?
That's upsetting! I'll be happy to help you in this regard. Could you please help me with your full name and your account number?
Ethan hunt, 246856
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
7852, 20$
Thank you Mr.Ethan. Please allow me a minute or two, I'll get back to you with the reason. I appreciate your patience in holding up. Well, I see Mr.Ethan that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill. I hope we are connected?
yes You could have notified me through a call or sms right. I didn't got any call or information from your service regarding the usage.
Apologies, for that.However, I could help you get your account renewed. Would you like to do that?
Okay. Change my email address.
Sure, Could you please help me with your new email address?
mailtoeh@live.com
Thank you! I have updated the new email address in our system records and you'll be receiving all the updates on the new email itself. May I confirm if all your questions have been answered for the day?
Yes. Thats all for today
Thank you for reaching out to us, we are always here to help you. Have a wonderful day!