hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
I regret for the inconvenience.  I'll definitely help you fix that. May I know your full name and your account number?
hari 548632178564
Awesome! Could you also please help me with the last 4 digits of your SSN number and if the green light on the router is working?
2546 green light
I apologize, I haven't got you last response. May I know if the green light on the router is working?
yes
Perfect! Not a problem. To avoid certain issues again, I'll get a replacement done for you. Our executives will reach you within 2-3 business days. Maybe that would solve the problem.
ok thanks
You're welcome! Would there be anything else that I may help you with?
no thanks
Thank you for choosing us, we are always here to help you with any issue related to media/cable. Goodbye!