hi
Hi! How may I assist you today?
iPhone screen just cracked. i have insurance with the carrier.
I'm so sorry to hear that, I'll be bale to help you get replacement for it, Would you like me to do that?
yes
Alright! May I please know your full name?
sureshkumar
Thanks Suresh! Could you please share your phone number and contact number?
8965471236
I'll also require your email address could you please share?
myh@mail.com
Great! Please allow me a moment to process your request.
yes
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
thanks
You're welcome! Anything else I may Help you in?