hi
Hello good  morning! How may I help you?
my [hone is cracking phone is cracking
Sure! May I please know if your phone screen has been damaged or broken?
damaged
I'm so sorry to here that, I'll be able to help you get a replacement to your phone. May I please know your full name?
hiolo jio
Thanks Hiolo! Could you please share your phone number?
258 899 8596
Perfect! Could you please let me know your email address?
email address: hiolo24@gmail.com
Great! Please allow me a moment to check with the team in this regard.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. Anything else I may Help you in?
ok nothing else
Alright! Have a great day, goodbye.