hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'll surely help you with that, could you please let me know your name and the 16 digit account number
robin and 5643 7865 9876 5475
Thank you Robin, may I also know the last 4 digits of SSN?
5201
Perfect! Could you please let me know if the green light on the device is still blinking?
working
Perfect! Not a problem, please allow me a minute while I get this done for you.
ok
Thank you for staying connected, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
ok
Perfect! Is there anything else I may help you with?
nothing else
I hope all the concerns of you for today has been cleared?
yes
Awesome! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!