Hello
Hey there, you're connected to Star cable customer service! How may I help you today?
I noticed there was a increase in the price this last month I would like to know the reasons for this
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
Jack Russell
Awesome! I'd also require your account number?
the number is 887534
Perfect! Could you help me with the last 4 digits of your SSN?
Yes, 9865
Alright! Allow me a moment while I check the same for you.
Sure
As I've checked, the reason for the high bill is that the service has been expired and you've been using that service after the expiry date.
I wasn't informed of that, it would be nice if you had sent me a warning
We have already sent you an email on your registered email address.
I didn't receive this email, I think it's unfair to charge me
I'm really very sorry for that, but I request you to check the email once.
There's nothing in my inbox
I request you to check the spam folder once.
Okay, I see it now Can't we do something about that, though. The bill is too high
Great! I can give you a 10% off on your next bill. Would that be okay?
I think it's fair
I'm glad I was able to help. Would there be anything else I may assist you with?