hi,good morning
Hello! How may I assist you today?
my phone is damaged
Oh I'm sorry about that. Would you like to claim your insurance?
yes
Okay! May I know your name?
sofia
Lovely! Sofia could you also help me out with your phone number and the email address associated with the account?
sofia@gmail.com
Could you also help me out with your phone number?
452 963 7485
Thank you for sharing the required information, please stay connected while I go ahead and check with the department.
OK
Thanks you for staying connected I'd like to inform you that we are sending you a brand new phone as a replacement and I kindly request you to return the damaged phone with the delivery agent.
THANK YOU
You're welcome! Would there be anything else I may assist you with?