Hi I am very dissapointed with the bill increase every month. Can you explain what is the reason behind it ?
Hey there, you're connected to Star cable customer service! How may I help you today? Oh! That's very rare to hear! We never had this complain in our cable service. Not a problem! I'll right away check with it. Could you please help me with your name and email address?
My name is kunal ludhani and email address is ludhu@ert.com
I'd also require the last 4 digits of your SSN?
1234
Please allow me a moment while I check the same.
OK
As I see, the plan you had subscribed for, has been expired and that's the reason you were been charged $50 more on your total bill.
Always this is the case and I told you to notify me before my plan is about to expire but I didn't received any notification. I want full refund of $50
yI'm so sorry about that sir, but we have sent you an email 5 days before the expiry date of the plan. We have sent you 5 mails regarding the same.
I didn't received any of those and I told you to text on mobile instead of email then why didn't you texted me I want full $50 refund
Sorry, but we don't have a facility to send it to you by SMS. We have sent you emails on your registered email address.
OK but according to US policies it is required for service providers to send sms for notifications and I am going to file against this company now, also cancel my cable service file case*
I really apologize for that! please give us a chance this time. I can provide you a 10% discount on your next bill.
no just cancel my cable service
Alright! I had made a request to cancel your account. You'll be receiving a confirmation email within 2-3 hours.
ok bye
Have a great day ahead and please do reach out to us in case of any further queries.