Hello sir.
Hi! Welcome to universal cable customer service. How may I help you today?
Sir, my device is not working. Please help me. hello sir, are you there?
Yes we are connected. Oh! I'm so sorry to hear that. Be assured! I'll definitely help you. To proceed further, may I know your name and 16 digit account number please?
4312859674231263 I am Tamilarasi K hello sir, are you there?
Yes we are connected. Sorry to keep you waiting sir. Just for verification purpose, may I know the last 4 digits of your SSN please?
5623
Thank you for all the details. Is the green light on your device blinking?
Yes sir.
Perfect! I've forwarded your matter to my team. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
No sir. Thank you very much.
You are always welcome. Thank you for giving us opportunity to serve you. For further assistance, feel free to contact us on our toll free number. Have a nice day and take care. Goodbye :)