HI SAM I HAVE A ERROR IN MY CREDIT CARD BILL
hey there, How may I help you today? Okay, I'll surely help you with that. would you please elaborate more about the query?
I MADE A PURCHASE ON 13/05/2018 $75 BUT IT SHOWS ME BILL $175
Oh no! I'm so sorry that you were charged incorrectly, It is issue with our system lately. I'll raise a complaint to the concerned department to resolve it soon. May I know your first and last name please?
JENNIFER LOPEZ
Perfect! would you please share the last four digits of your SSN?
2936
could you please share the 16 digits of your credit card number?
0147025803699874
And also would please help me with the date and amount of the charge?
I MADE A PURCHASE ON 13/05/2018 $75 BUT IT SHOWS ME BILL $175
Okay, I'll quickly look into your issue and try to help you. please allow me a moment.
OK STILL WE CONNECTED ?
I regret for the inconvenience caused, Due to some technical error with our systems you were charged incorrectly. I'll personally look into this and make sure that this gets resolved as soon as possible. However, for now I have a made a request for a refund of $100. I hope that was helpful to you?
YES THANK YOU SO MUCH FOR YOUR CONCERN
I'm glad that I could help you resolving all this. did I answer all your questions for today?
YES PERFECT BYE SEE YOU SOON
Thanks for reaching out to us. Hope to see you again. Have a great day ahead!