Hello! Good Evening, Fast net cable services. How may I assist you today?
I would like to know why my bill keeps going up every month.
Could you please help me with your name and email address so that I could check the reason behind this?
Sure. Cathy Smith. cathy.smith@gmail.com
Thanks Cathy! May I please know the last 4 digit of your SSN?
1234
Perfect! Please allow me a moment to check the details. Thanks for waiting, the reason for the hike in your bill is because your promotional rate pack has been expired. As the pack has been expired you have been charged normal rates.
Thank you for that information. I would like to cancel my cable service please.
You're welcome! If you like I'll be able to give you a one time promotional offer of 10% discount if you like to continue with us?
No thank you. I really would like to cancel my service. I just cannot afford it right now.
Alright! I'll cancel your service, anything else I may help you in?
No, thanks. That is all for today. I appreciate your help.
You're welcome! Feel free to reach us when needed, it was great assisting you. Have a nice day. Goodbye.