HAVE TO BE REPORT MY CREDIT CARD
Hello! Good morning! Okay! Could you please elaborate more about the query?
I MADE A PURCHASE $50 THEY SHOW ME $60
okay! I'll surely help you with that, May I know your first and last name please?
LITHIKA
well, Lithika would you please share your last name?
LITHIKA SREE
Perfect! Could you please share the last four digits of your SSN?
4556
Great! Could you please share the 16 digits of your credit card number?
7845956231565895
Would you please help me with the date, when you used your credit card for the last time?
2.30 PM
Okay! so, did you file a police report about the lost credit card?
YES EXCUSE ME IT IS NOT A CARD LOST COMPLAIN SOME ERROR IN MY CREDIT CARD BILL PLEASE UNDERSTAND THAT FIRST SAM ARE YOU THERE
Yes we are connected!
PLEASE HELP ME FOR THAT ERROR
Hey, due to some technical error that message was sent to you. I'm sorry for the delay lithika Okay, Could you please help me with the date, time and amount of the charge?
SURE 20/06/2018 1.30 PM $10
okay, please allow me a moment, while I check that for you.
SURE
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $10 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
NO THANKS
did I answer all of your question?
WELL DONE SAM
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!