hi
Hello there! Welcome to Act fiber net services, how may I help you today?
my device is not working
For sure! I'll help you with that, may I know your name and the account number?
Hauck Carole,  5655 1458 7456
Thank you Hauck, may I also know the last 4 digits of SSN?
3229
Perfect! May I know the green light on the device is blinking?
blinking
Not a problem, please give me a minute while I get this done for you.
ok
Thank you for staying connected, I've initiated your replacement. As the device is not working we've sent a replacement to the device.
ok
Perfect! Is there anything else I could help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!