Hello sam. A very good morning. How are you today.
Hey there, Good morning! I hope your having the best day! Hey I'm good, Thanks! How are you?
Actually , i have an error on my credit card bill, so kindly resolve me to this and remove the extra charges.
Oh.No! I'm so sorry. I can completely understand how irritating it is to be charged incorrectly, I'll surely help you out with this. May I know your first and last name please?
yeah sure, Myname is David Gonzalez
Great! could you please share the 16 digits of your credit card number?
my credit number is 6546 9878 5198 8987
Perfect! would you please share the last four digits of your SSN?
SSN 3547
Okay, would you please help me with the date, time and amount of the charge?
yeah sure, the date was 18th May, 2018 and the time was 12:15 pm, and the charged amount 15$
Hey! Thanks for being so patient and sharing that valuable information, Please allow me a moment while I process with your request.
okay Sam!
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $15, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
No, thanking you. i really appreciated it.
I hope that was helpful, Did i answer all of your questions?
i'm glad to talk with you. have a great day ahead. yeah definitely.
Oh wonderful! I'm glad that your happy with my service, Thanks for your appreciation. Hope to see you again! Have a great day ahead!