Hi I'm having a software issue.  Can you help me? Hello?
Hello! Welcome to ACS Software Solutions! Sure, I'll do my best to help. Could you share with me your name and the account number?
I'm Cynthia Gilbert Account #234763
Thank you, Cynthia! Could you also tell me which company you're working for?
I'm at Phoenix Security Systems
Sure, thank you! Could you please elaborate on the issue you're facing?
We use your video conferencing system but every time we try to get more than 4 or 5 people on, it freezes log off, start up...It's fine... put on 5 people...it slows down and freezes
I understand that would be upsetting while having conferences. I'll do my best to resolve the issue as soon as possible. Could you please check and tell me if you're using the latest version of the application?
which is the latest version? I think we're up to date
The latest version is 10.0.0. Are you working on this application?
Yes. We have 10.0.0
Okay. Could you try uninstalling and installing the application?
will do. Tried it. seems to be working now just added 6 people and it's still going Thank you!
Great! I hope I helped you. If you have any further issue, please contact us. Would you need anything else?
No. That was all. Should have tried that first LOL
No problem about that. It is always better to reach out to us even for the minute of issues. We'll be more than happy to help. Would there be anything else that I might help you with?