HI
Hello! How may I assist you?
MY DEVICE IS NOT WORKING
No worries, I'll help you out with that. May I know your name and the account number?
Schaden Kurt,5874 5214 9587
Kurt could you also help me out with the last 4 digits of your SSN?
7483
Perfect! Can you tell me whether the green light on the router is working or not?
YES
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
YES
Nice! Is there anything else I may assist you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.