Hi,good morning
Hello! Good Morning, Welcome to media cable services, How may I help you today?
Please cancel my cable connection
I will help you out with that but firstly could you please help me with your name and 16 digit account number?
name: rithvika and 8003 7382 6724 5783
Thank you Rithvika, before we go ahead and cancel the service for you as a part of our company's policy we would like to know what went wrong from our side that made you cancel our service. I would be more than glad if you let me know the reason.
i like to move new location so please cancel my cable connection your side is not wrong
Thank you! That wouldn't be a problem we would shift to your cable service to the new location you are moving to, If you are okay with that we could go ahead with the procedure of setting up the cable service at your new location.
yes
Rithvika, Could you please provide the details of your new location please? (city name and zip code)
city name sorry city name : ca and zip code : 97282
Awsome! Thank you Rithvika! Here I can see that you've been using the platinum cable service so I have gone ahead and updated the same along with your new house location, our associate would visit your house and help you in setting up the cable connection. However you would be getting a conformation message in an hour or two saying that your service has been activated at your new location.
ok thank you
Awesome! Is there anything else I could help you out with for today?
nothing else
Alright! Have a good day, hope to assist you in the future as well. Goodbye!