HI SIR
Good morning! You've reached Syspro Tech support. How may I help you today?
SURELY SIR,I WANT TO UPDATE MY OUTLOOK IN LATEST VERSION, PLEASE HELP ME
Definitely! I'd be glad to help you in this regards. Could you please help me with your name and the last 4 digits of your account number?
MY NAME IS ANU AND MY ACCOUNT NUMBER IS 1234
Awesome! May I know your company name please?
MY COMPANY NAME IS MIS SOFTWARE COMPANY
Perfect! Thank you for the response. Please allow me a moment, while I get this done for you.
YES SIR
Good news! Your Outlook has been successfully updated to it's latest version i.e 10.25.13. And, also I have enabled the notification center in your outlook and here on the Microsoft outlook will get updates automatically.  Is that okay?
OK SIR
Great! Let me know if there would be anything more I could do for you.
NOTHING ELSE SIR
Wonderful! Thank you for reaching out to us, we are always here to help you in any technical  issues. Have a nice day!