hi
Hey there! How may I help you today?
neec  fixing the screen
I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
yes
Great! Please may I know your name?
Lyla Myers
Sure, Lyla! Please could you share your conatct number?
65432211907
Thank you! I'll also require the email address associated with the account to help you further.
lamky@optonline.net
Surely, thank you so much. Please allow me a minute to get this done for you.
ok
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
bye
My pleasure! thank you for reaching out to us. Good day!