hi
Hey there! How may I assist you today?
my phone is damaged
Oh sorry to hear that! I'd be glad to help you with that. May I know your full name please?
my name jeni
Could you please help me with your contact number and email address?
contact number: 852 456 2936 email address: jeni@gmail,com email address: jeni@gmail.com
Awesome! May I go ahead and confirm your details?
ok
Perfect! Thank you for sharing the information, Please allow me a minute or two, while I get this done for you? I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok
Is there anything more that I may help you with?
nothing else
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a wonderful day!