A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
every monthly bill was going up can you please check
Sure, please help me with your name and email address?
my name is mani email address mani78745@gmail.com
I'd also require the last 4 digits of your SSN?
4 digits of  SSN 4655
Please allow me a moment while I check the same.
ok
Thanks for being patient. I'd like to inform you that the increase in the bill is due to the increase in the taxes which is 5% now and it was 2.5% before.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no need
Great! Have a great day ahead and please feel free to contact us in case of any further queries.