Hello, how may I help you with today?
hi I've a problem with my credit card bill I was wrongly charged $170 towards a purchase
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
My name is john. ssn 5555 and credit card no: 1111111111111111. That was a failed transaction and so I shouldn't have been charged that amount. It happened on 17/11/2017 5 pm
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
17/11/2017 at 5 pm $170
Sure! I've actually got all the details. Please allow me a moment while I update them Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
sure tyt oh thank you so much
Your welcome, would there be anything else I may help you with today?