Hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
My device is not working
Definitely! I'd be glad to help you get that fixed. May I know your full name and your account number?
Sathish Kumar 423074298084
Lovely! Could you also please help me with the last 4 digits of your SSN number? I hope we are connected?
Yes 8320
Awesome! Thank you for that Mr.Sathish.  Please allow me a minute or two, while I get this done for you.
Okay
Wonderful! In order to avoid such situation in future, I'll get your old router replaced  with the new one. Our executives will reach you within 2-3 days. Would that be okay?
OKAY Thank you very much
You're welcome! May I confirm if all your questions have been answered for the day?
Nothing else
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!