HI
Hello, how may I help you with today?
Last month i purchased some product, but purchase amount wrongly added extra money! I need to reverse it?
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
This is Kathy! SSN# 7410
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
06/15/2018 $120
I've now removed the charges on your bill and you'd be getting a new bill within 2 days