hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
every mondhly bill was going up can please check
I really apologize for the inconvenience caused for you, could you please help me with your name and the email address?
my name is mathi mathi758@gmail.com
Thank you Mathi, may I also know the last 4 digits of SSN?
6878
Perfect! Could you please let me know the extra amount that has been charged?
5365
I'm so sorry for that, please give me a minute while I get this done for you.
ok
Thank you for staying connected. As you've failed to pay the previous month bill, you're charged and extra amount of 4500. Please ensure to pay the bill on the right time to avoid the inconvenience.
ok thanks
You're welcome, is there anything else I may help you with?
no nothing
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!