hello
Hello! You are now connected to media cable services, How may I help you?
Cable service device not working in my house?
I'll surely help you out in this regards. May I please have your name and 16 digit account number?
This is Johnson, Kennedy. account number: 2589147823659874
Thank you Johnson! May I also have the last four digits of your SSN as well?
8521
Johnson, can you please check the device and let me know if the green light on the device is blinking or not so that I can help you further.
some times working.  but most of the time not blinking....
I see that there is a device malfunction and the device cannot be used any further so I would be sending you a replacement shortly.
thank you.  internet also not working.  Please check this is also?
Johnson, you'll have to contact another department for the internet related concerns but I would be sending you a replacement for the router shortly.
fine. thank you once again. good day & good bye to you!
You're welcome! Have a good day too. Goodbye!