Hai.
Hello and welcome to star cable customer service. How may I help you today?
I Want to know the reason than why my bill keeps going up?
Oh! I'm so sorry to hear that. I will definitely help you with your query. To proceed further, may I know your full name and email address please?
Aaron.D email address : aaron_jake95@gmail.com
Awesome! Just for verification, may I know the last 4 digits of your SSN please?
SSN number 1984
Great! Thanks for the details. Just give me a minute, I will contact my team regarding your matter and will let you know the reason?
okay.
Thanks for waiting. I contacted my team regarding your matter and it seems your contract with us has expired and so yo no longer have the promotional rate and so your bill is higher than the normal.
okay. I Want to cancel my cable service.
Oh! I'm sorry sir but we would never want to lose our valuable customers like you. To cope with the increase in bill, we would like to offer you a one-time special promotion of 10% off your next monthly bill. Is that fine with you?
No.I am so sorry i want to cancel my cable service.
Okay sir! No problem. I've forwarded your request and within 2-3 hours you will be unsubscribed from our cable service. Will there be anything else i could help you with?
No.Thank you so much.
You are always welcome. Thanks for staying connected with us. For further queries, feel free to reach out to us. Have a great day ahead. Bubbye :)