Hello
Hello! Good Evening, Fast net cable services. How may I assist you today?
Hi, my cable bill keeps going on previous month compare than regular bill. so please check it..
Do you mean your bill is going up?
Yes Going up... So please check it..
Sure! I'll be able to help you, may I please know your name and email address?
My name is Anne Peterson...and my mail address is annepeterson228@ymail.com...& finally my SSN is 4461
Thanks I appreciate your effort, please allow me a moment to check the detail and get back to you.
Ok
Thanks for waiting, the reason for the hike in your bill is because your promotional rate pack has been expired. As the pack has been expired you have been charged normal rates.
Ok, so if possible please activate promotional rate pack or else please cancel your cable service..
Sure! I'll activate the promotional pack for you, and would also like to offer you 10% discount for the next month payment if you continue with us. Would you like to continue?
Wow, Ok i will continue. so please activate pack as soon as possible..Thank you
You're welcome! Will activate that pack, anything else I may help you in?
No.. Thanks
You're welcome! Feel free to reach us when needed, it was great assisting you. Have a nice day. Goodbye.