Hello there.
Hey! How may I assist you today?
There is a mistake on my credit card bill.
Hello. Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
John Doe.
Perfect! May I also know the last four digits of your SSN?
1234
I'd also require the complete 16 digit credit card number.
1234 5678 1234 5678
Thank you. Could you help me with the date and amount of the charge?
It was on June the 12th. It was for $100
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you
You're welcome. May I confirm if all your questions have been answered for today?
I have a question about some credit card rates that I saw in a commercial. Are the lower rates available to me?
Sure! It is available to all our customers.