hi,good morning
Hello there! Welcome to Act fiber net services, how may I help you today?
my device is not working
I'll surely help you with that, may I know your name and the last 4 digits of SSN?
Konopelski Shelly, SSN : 8116
Thank you Shelly,  could you please let me know the 16 digit account number as well?
5874 7458 4521 9658
Perfect! May I know if the green light on the device is still working?
yes
Perfect! Not a problem, please give me a minute to proceed further.
ok
Awesome! Thank you for staying connected, I've initiated your replacement. New device will be sent to the updated address shortly.
ok
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!
good bye
Good bye!