HI
Hello! Welcome to CalTech Support. How may I help you today?
I WANT TO UPDATE MY OUTLOOK
Sure, I'll be glad to help. May I please know your name?
LUCY
Glad to hear from you, Lucy! Could you tell me which company you're from and also share the last four digits of your account number?
ROBIN 7854
Sure, Robin. Could you tell me which company you're working for?
PST LTD
Sure, thanks. As you're unable to get auto-updates, I suggest you to update the application manually. And I'll raise a ticket for you. would that be fibne?
OK
Sure, are you bale to update the application manually?
OK
Great! Would you need anything else?'