HI
Hello! Welcome to "Prodesk software solutions". How may I assist you today?
I WANT TO  UPDATE MY OUTLOOK
Sure! I'll help you with that. Could you please help me with your name and the last 4 digits of account number along with the company name?
JAMS 4785
Thank you for sharing the details. Please help me with the company name.
PST LTD
All right! I'll raise a trouble ticket and  will update to its latest version manually. Please allow me a minute while I look into the issue.
OK
Thank you for staying on hold. I've updated the outlook. Please restart the device and check if the application is working for you. Are we still connected?
OK
Is the issue resolved?
YES
That's fantastic! Is there anything else I may help you with?
NOTHING, THANKS
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