hi,
Hey there! How may I help you today?
My last credit card was extra charged.
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please help me with your name.
hamlet
Thank you, Hamlet! Please could you also help me with the credit card number and also your SSN number?
8547 and 9854
Thank you,please could you provide me with the amount charged and also the date on which it was charged?
$25 and 17-06-18
Sure, sir! Please give me a minute.
ya
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
yes, one more thing, can you tell me about the company's new lower rates i saw in a commercial are available to me.
Sure, but at the moment I'm afraid I am unable to help you in this regard. However I've contacted the concerned authorities. They’ll be connecting with you in the next 24 hours and help you with the low interest rate accounts. Would you need anything else?