hi
Hey there, you're connected to Star cable customer service! How may I help you today?
My cable device is not working
I'm sorry, but I can help you with the change in your services.
Ok
Do you want to change any services?
Yes I want to change my cable service
May I know your name?
My name is James
May I also know your account number?
My account no is 5986587458945684
Awesome! Could you also help me with the last 4 digits of your SSN?
8945
Great! May I know which service are you currently using? Is it the home phone service?
No it is Internet Service
Alright! And what is the service you want your home phone service to be switched to?
I want to upgrade from 2 MBPS to 4 MBPS for my Internet Service
Alright! Please allow me a moment while I request the same for you.
Ok
I appreciate your patience! I've made a request and it will be activated within 4-5 hours, would there be anything else I may assist you with?
Nothing else
Have a great day ahead and please do reach out to us in case of any further queries.