HI
Welcome to PilotAirlines! You're talking to the Customer Executive! How may I help you today?
I NEED TO CHECK MY SEAT
Sure thing. Could you please help me with your Last name and booking confirmation number?
DAVID AND FKI875
Fantastic! Please give me a moment to check.
OK SURE I AM WAITING
Appreciate your patience! Your seat is 15 A, aisle seat. Anything else I may help you with?
YES, I NEED TO CHANGE MY SEAT
No problem. Kindly tell me your preference.
WINDOW SEAT
Fantastic! Here's your new seat no. 18 D, window seat. Anything else I may help you with?