HII
Hello there, how may I help you today?
YES  check your account balance(s)
    -    close an account
    -    transfer money from one account to another
I’m sorry, I’m afraid I was unable to follow that. Could you please elaborate the query so that I can assist you in the best possible way?
check your account balance(s)
Sure thing, could you please help me out with your full name?
MARY ELLAN PERTRICH
Great! Could you also please provide me the last 4 digits of your SSN and account number?
8542
Could you also please help me out with your account number?
6542178951268902
Great! Please allow me a moment while I check with the account.
OK
I highly appreciate your patience, I'd like to inform you that your account states a balance of $100.
OK ANOTHER HELP FOR ME
Sure, please tell me Mary.
close an account
You would want me to close the ACCOUNT ENDING WITH 8902, IS THAT RIGHT?
YES
Okay great, please allow me a moment while I do the needful.
YES
Thank you for being patient, I'd like to inform you that I've successfully closed the account ending with 8902.
THANK YOU,DREW
You're welcome Mary! Is there anything else I may assist you with?
GOOD I NEED ONE MORE HELP FOR YOU
Sure, I'm here to help you out.
transfer money from one account to another
I'm sorry, but I'd like to inform you that as I've already closed the account I wouldn't be able to transfer the money.
OK THANK YOU
You're welcome! Is there anything else I may assist you with?
IS GOOD
Is there anything else I may assist you with?
NO, IS GOOD
Awesome! Thank you so much for your cooperation, have a great day!