hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
cancel my cable service
Definitely! I'll help you with that. Could you please help me with your full name and your email address?
raj raj@gmail.com
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
4528
And, the extra amount on the bill is?
$50
Thank you for that. Please allow me a minute or two, while I get this done for you.
ok thanks
I appreciate your patience in staying up.  Well, Mr.Raj I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
ok thanks
You're welcome! Let me know if there would be anything else that I may help you with.
no thanks
Thank you for choosing us, we are always here to help you if you have any queries in future. Goodbye!