Hello there, I’ll be glad to help you today.
Hi I'd like to report an error on my credit card bill and have it removed please
For sure, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN : 6600 Credit card last 4 digits : 2243
Perfect! May I know the date and amount of the charge?
I think this occured on 6/2/18 and the amount charged was 35.65
May I know your name please?
Sure. My name is Dana Black
Perfect Dana! Thank you so much for the details, kindly give me a minute. Thank you for holding on, your error has been detected and removed.
Awesome! Is is possible to also change my address associated with my account?
Yeah sure, I'll help you with that. May I know your new address as well?
Sure, the new address is 1443 Snow White Blvd. Oklahoma City, OK 37445
Awesome! Kindly give me a minute.
Ok
Thank you so much for staying connected, Your address has been updated to 1443 Snow White Blvd. Oklahoma City, OK 37445. You'll receive any kind of bank alerts to updated address only.
Perfect
Awesome! Is there anything else you'd like me to assist you with?
No, that is all. Thank you for all the help
Always a pleasure Dana. Have a great day.