HI
Hello there! Welcome to CalTech Support. How may I help you today?
I WANT TO  UPDATE MY OUT LOOK
Sure, I'll assist you in the best possible manner. Please may I know your name?
LUCY
Glad to hear from you, Lucy! I would also require you to share the last four digits of your account and the name of your company.
7854 PO.C LTD
Sure, thank you for sharing the details. Could you please upgrade the application manually? I'll also have a ticket raised for you as you're missing the updates.
OK
Sure, are your able to upgrade the application manually?
YES
Great! I've raised a ticket for the missing updates and the team will reach out to you shortly. Would there be anything else that I can do for you?
NO THANKS
Sure, thank you for reaching out to us. It was great assisting you. Have a great day!