HI
Hello there! Welcome to Brad Ford Web services, how may I help you today?
i JUST WANTED TO KNOW WHY IS THE BILL KEEPS GOING UP?
I really apologize for that, could you please let me know your name and the last 4 digits of SSN?
2566 naiza hayath
Thank you Naiza, may I also know the email address?
naiza@yahoo.com
Perfect! May I know how much extra has been charged on the bill?
$150
Oh, no! That's not fair, please give me a minute while I get this done for you.
ok
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of 150$. Please ensure to pay the bill on the right time.
And i want to cancel my cable services
I really apologize, we could provide you an offer of 10% discount on the next monthly bill. Will that be fine with you?
no thnks
You're welcome, are you sure you want me to cancel the account?
yes
Okay fine! As per your request, your account has been successfully cancelled.