Hi Drew My device is not working
Hello! I'm here to help you out with that. May I know your name and your account number?
Name is Namanita and acc is 147852963258
Namanitha could you also help me out with the last 4 digits of your SSN?
4588
Perfect! Namanita could you let me know whether the green light on the device is working or not?
Not working
Okay then I'd like to inform you that your device is not working. But please don't worry we'll send you a new device as a replacement for free as soon as possible. I hope you're happy with it?
Yes thanks
You're welcome! Would there be anything else I may assist you with?
No
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.