HI
Hello there, How may I assist you today?
I need fixing screen on my phone
Sure! I'll surely help you in this regards. May I know your name please?
john smith
Thank you! May I also know the phone number?
654321907
Thank you! May I also know the email associated with your phone.
johns678@mail.com
Perfect! I've done the needful. A replacement phone is on its way however please return the broken phone in the envelope provided. Is there anything else I may help you out with today?