hi
Hello! How may I assist you?
my device is not working
No worries, I'll solve your problem right away. May I know your name and your account number?
nila & nila89@gmail.com
Nila could you also help me out with the last 4 digits of your SSN?
6675
Perfect! Nila could you let me know whether the green light on the device is working or not?
not
Should I confirm that the green light is not working?
yes
Okay then I'd like to inform you that your device is not working. But please don't worry we'll send you a new device as a replacement for free as soon as possible. I hope you're happy with it?
ok
Would there be anything else I may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.