Hey there! How may I help you today?
Hi, I'd like to close an account.
Sure, I'll be happy to help. May I know your name please?
James Carter
Thank you,James. I see you want to close your account. I'll be needing your account number and also your SSN to help you futher.
My SSN is 655 28 1254 and the account number is 884621115
That's great! Please give me a minute while I work on it.
Okay
Upon you're request, your account has been closed. You'll be receiving a conformation e-mail shortly. Is there anything that I might help you with?
No that's it.  Thank you for your help.
your* You're welcome! Always a pleasure to assist you. Good day!