i ask for   fixing the phone screen
Hello there! I'm sorry, I can't help you in fixing your phone screen, but I can help you get a replacement, would you like me to do that?
damaged my phone fixing the screen
I can't help you in fixing the screen, but I'll be able to help you getting a replacement would you want that?
ok
Great! Could you please let me know your full name?
rajan
Thank you! May I please know your contact number and email address?
5469365245 rajan@gmail.com
Great! Please allow me a moment to see what could be done.
ok hello there
Thanks for staying connected,  good news I'll be able to replace your damaged phone with a new one. I request you to please return the damaged phone in an envelope, the new phone will be delivered as soon as we get the damaged piece.  Will there be anything else I may help you in?
no thanks
You're welcome! I’m glad to be able to help. Have a wonderful day! Goodbye.