hi
Hello there! How may I help you today?
please debit error bill on my account
I'll help you with that. May I know your name please?
Asher Lopez
Thank you Asher, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
5432 6785
Perfect! May I know the date and amount of the charge?
19th june 120$
Thank you for the details Asher, Please give me a minute.
okay
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
thank u i want change address on my account
For sure, May I know if you're referring to same account ending with 6785?
yes
May I know your new address as well?
97 Creek St. 
Harrisonburg, VA 22801
Perfect! Please give me a minute. Thank you so much for staying connected. Your address has been updated and further, you'll receive the bank alerts to the updated address.
thank u bye
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.