Hai.
Hello there! Welcome to Act fiber net services, how may I help you today?
My device is not working.
I'll surely help you with that, may I know your name and the account number? '
Austin.A Account number 4284335718293456
Thank you Austin, may I know the last 4 digits of SSN?
SSN 1945
Perfect! Could you please let me know if the green light on the device is still blinking?
Yes. It's still blinking.
Thank you for staying connected, I've initiated your replacement. As the device is not working we've sent a replacement to the device.
Okay.
Perfetc! Is there anything else I may help you with?
No.Thank you so much.
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
Thank you.
My pleasure! Good bye!