hi.
Hey there! How may I help you?
my last credit card bill was charged extra. so kindly refund it.
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please help me with your name.
Danial
Thanks, Danial! Please could you also help me with the credit card number and also your SSN number?
54545454259865423541 and  8546
Sure sir. Please could you provide me with the amount charged and also the date on which it was charged?
$41 and 17-06-18
That should do,sir. Please allow me a minute.
ya sure...
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
ya, I need to change my address on my account.
Sure, I'll be happy to assist you. Please provide me your new address.
1/98, Merina beach, Chennai, IN
That's great, sir! Please give me a minute.
ya sure.
Good news! I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?
the company's new lower rates I saw in a commercial are available to me.
Sure, but at the moment I'm afraid I am unable to help you in this regard. However I've contacted the concerned authorities. They’ll be connecting with you in the next 24 hours and help you with the low interest rate accounts. Would you need anything else?
nothing else.
You're most welcome! Thank you for reaching out to us. Good day!