hi
Hey there, Good morning!
I want to report an error in your credit card bill are you there Is anyone there
Yes we are connected!
I want to report an error in your credit card bill
I'm sorry for the delay, I couldn't receive your messages due to some technical error.
Its ok
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.  May I know your first and last name please?
winky pink
Oh, nice name, Perfect! May I also know the last four digits of your SSN?
8526
Great! Would you please the 16 digits of your credit card number?
4589745623614589
Okay, would you please help me with the date, time and amount of the charge?
15th may 2018 12:30, $500
okay, thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request. Okay, I'm so sorry for that inconvenience caused, I've made a request for the refund of $500 which will be credited to your account within 48 hours, and also raised a complaint about this error so that you don't face any trouble from our side. Is there anything else I can help you with today?
UserI want to change my address Okay, I'm so sorry for that inconvenience caused, I've made a request for the refund of $500 which will be credited to your account within 48 hours, and also raised a complaint about this error so that you don't face any trouble from our side. Is there anything else I can help you with today?*
nothing thanks
It was really nice talking to you and a pleasure assisting you.  We want to provide a service that customers will remember. Have an awesome day ahead!