Hello there, How may I help you today?
hi, my credit card bill is wrongly charged, i want the refund now
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.  May I know your first and last name please?
goahngalez
Well, Could you also share your last name please?
john
Perfect! would you please share the last four digits of your SSN?
3299
Great! could you please share the 16 digits of your credit card number?
5112 1521 0068 7779
Okay, would you please help me with the date, time and amount of the charge?
21 june 2018, 12.02pm, and 3900
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
ok
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $3900, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
no, thank you very much
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!