hi
Hello there! Welcome to Act fiber net services, how may I help you today?
my internet bill is too high
I really apologize, could you please let me know your name and the 16 digit account number?
nila and 7458 6520 4058 6210
Thank you Nila, may I also know the last 4 digits of SSN?
8569
Perfect! May I know how much extra has been charged on the bill?
$75
That's not fair on your part, please give me a minute while I get this done for you.
ok
Thank you for your patience, as you've failed to pay the previous months bill you're now charged an extra amount of $75.
ok
Is there anything else I may help you with?
nothing else
Thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!