Hey there, how may I help you today?
hi, actually theres an fatal negative error in my credit card bill, which should be removed now
I'll help you with that. May I know your name please?
john
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
ssn is 5199 and ac no is 6999
May I know the date and amount of the charge?
20 june 2018 and 2300
Kindly give me a minute.
ok
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
ok thank U, and then i saw a new commercial of ur company ie, with low interest rates, is that avilable for me
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
ok thank u
You’re most welcome. Is there anything else I could help you with?