Hi
Hello there, Good evening!  How may I help you today?
I want fix my screen
Sorry sir, I'll be unable to fix your phone screen. However, if you have an insurance for the phone and if the phone is broken or damaged, I'd be glad to help you with a replacement.
Okay
May I know, what exactly happened to your phone?
My mobile screen was broken
Sorry to hear that! I'll definitely help you with that. May I know your full name please?
Dulce Cooley
And, could you please help me with your contact number and email address linked with us?
Vijaydevakondara@gmail.com
And you contact number would be?
(876) 774-8928
Perfect! Thank you for the information, Please allow me a moment, I'll be back with the solutions.
Okay
I appreciate your patience in in staying connected. I'd like to inform you that, I've initiated for a replacement of your broken phone with a  brand new phone, you'll have to send back the broken device in an envelope and only then you'll get the replacement done.
Thank you very much Have a great day
You're welcome! May I confirm if all your questions have been answered for the day?
Yes you did well
Thank you for reaching out to us, hope that was helpful. Have an awesome day!