hai
Hello! How may I assist you?
i change my internet cable
I'll help you out with that. May I know your name and your account number?
my name viji and  874521369521
Viji could you also help me out with the last 4 digits of your SSN?
5643
Perfect! May I know to which service would you like to change to?
internet cable service
Okay may I know which service are you using currently?
mobile service
Just to confirm are you using home phone service right now and would like to update it to internet service?
yes
Perfect! Please allow me a moment while I go ahead and update your service.
ok
Thank you for staying connected. I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
ok
Would there be anything else I may assist you with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!