Hi there! Welcome to universal cable customer service. How may I help you?
i need change my cable services account
Great! I'll definitely help you with that. To move further, may I know your name and account number please?
my name is kumar my account number is 51207860301401200
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
8612
Thank you for all the details! may I know which service you are currently subscribed for?
yes platinum
Okay! just to be clear, would you like to change your account information or would you like to change service?
no
Sir could you please be more specific? which service would you like to switch to?
i need premium service
Superb! I've forwarded your request. Your premium service will be activated within 24-48 hours. We hope you enjoy our service. Will there be anything else i could do for you?
no sir thank you
You are always welcome! Thanks for staying connected with us. For any query, feel free to communicate to us. We are always here to help you.
Userbye Have a great day ahead! Bye :)