HI
Hello, there! How may I assist you today?
SOME ERROR IN CREDIT CARD BILL
No worries, I'm here to help you out. Could you please help me out with your full name?
KERUBA KIRAI
Perfect! Could you please help me out with the last 4 digits of your SSN?
2389 SSN-2389
Awesome! Could you please help me out with your credit card number?
7894
Could you please help me out with the full card number?
1523689465645656
Thank you! Could you please help me out with the date of the charge and the amount of the charge?
06/28/2018 EXTRA CHARGED AMOUNT IS $20
Thank you for all the information, please allow me a moment while I check with the account.
YES
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $20 from your account.
NICE THANKS FOR YOUR HELP
You're welcome! Is there anything else I may assist you with?