Hello there! How may I help you?
hi  ask for fixing the screen
I'm sorry sir I won't be able to fix the screen to your phone, but I'll be able to help you apply for a replacement if it was insured?
yes
Alright! May I please know your full name?
raj
Thanks Raj! May I please know the phone number and email address?
7639539789
I'll also need your email address please share.
mani@458.com
Please allow me a moment to check in the details.
proceed
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
ok
Anything else I may help you in?