heelo1 hello!
Hello! Alex here, How may I help you today?
hai!my device was not working. help me to fixing the problem
Yes I will surely help you out in this regards, but firstly can you please help me out with your name and 16 digit account number?
my name is inba and account number is 8246793850010031.
Thank you Inba! could you also help me out with the last four digits of your SSN please?
sure! its, 4663
Now can you please check if the green light on the device is blinking or not so that we could do the further proceedings.
yes its blinking.
Okay! I believe that there is a device malfunction and the device cannot be used any further. So we would be sending you a replacement for the device in 2-3 working days.
okay thank you.
You're Welcome! Is there anything else I could assist you with for today?
yes, also i have trouble while connecting internet
Okay! May I know if you restarted the router and checked with the connection again?
no
Please restart the router and check the router again for connectivity issues and please let me know the update.
its working thank you for your assist.
You're Welcome! Is there anything else I could help you with for today?
that's all.
Alright! Have a good day! Hope to assist you again! Goodbye!