Hello alex
Hello, how may I help you with today?
I need to removed yearly fee in my credit card
Sure! I'd be glad to assist you on this. Could you please let me know your name, last 4 digits of SSN and credit card number?
this is tom my ssn# 4564 card# 7410 8521 7896 2314
Thank you. Could you please let me know the date of the charge,time of the charge and amount of the charge?
05/31/2018 $120
Thank you. Bear with me for a moment while our system finishes processing your information Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
thank you very much alex
Your welcome, would there be anything else I may help you with today?
nothing thank you. goodbye.
It was wonderful talking to you. Have a great day