HAI
Hi there! You're talking to the customer executive. How may I help you today?
I WANT TO UPDATE MY OUTLOOK
I'll surely help you with this. May I know your name and last four digits of account number please?
PUMA 8912
Thanks! May I know the name of the company?
PREMIUM
Appreciate your patience! Please check 3.7 version of the same, in case you don't find it, kindly let me know.
OK I WILL CHECK
Is there anything else I may help you with?
KNOWN IT'S A UPDATE
Have you updated it?
YES
Awesome! Anything else?