Hey there, how may I help you today?
hi,
Hello there!
My last credit card bill was extra charged
Oh my god! Did that happen to you?
yes my own card
I'll help you with that. May I know your name please?
Vetri
Hey Vetri,  Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
1547 9256
Thank you Vetri. May I know the date and amount of the charge?
18-06-18
Could you please be more specific about the amount of charge?
$26
Kindly give me a minute.
sure
Thank you for holding on, your error has been detected and removed.
thank you. And I want to change my address
Fur sure. May I know your new address as well?
2/25, vetri street, IN
Thank you so much for staying connected, Your address has been updated to 2/25, vetri street, IN.
can you tell me about the company's new lower rates I saw in a commercial are available to me
I'll be glad to help you out with that however, you could find them in www.bank.com.
oh, ok thank you for your co-operation
Always a pleasure. Is there anything else I could assist you with?
nothing else
Thank you for reaching out to us. It's a pleasure assisting you.