Hello
Hello! How may I help you today?
Recently I have purchased iPhone, Actually the screen was broken now can you help me on that ?
I'm sorry to hear about your phone. Do you have your phone insured?
yes are we connected ? hello any one avail ?
Great! I can get you a replacement phone. Would you like that?
yes, of course
Great! Please may I know your name?
ssam kumar sorry, samkumar
Sure! Please could you help me with contact number?
615-383-3332
Sure! Please could you also share the email address?
sam@gmail.com
Sure! Could you please confirm the details?
yes,  please
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Great, Sure I will make it Ready, Thank you for your help
Thank you for reaching out to us. Good day!