Hey there, how may I help you today?
Hello, Need to check my account balance
I'll be glad to assist you with that.  May I know your name please?
Alan Wayne
Thank you Alan, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SSN 9274 & Account no 4694
Thank you for the details. Kindly give me a minute.
ok
Thank you for holding on. Your account ending with 4694 holds a balance of $500.
great
Perfect! Is there anything I could assist you with?
No
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.