hi
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my internet bill is too high
I understand your situation. I'd be glad to assist you in this regard. May I know your full name and  your account number?
Christiansen Kristie account no:6788 6554 8900
Awesome! Could you also please help me with the last 4 digits of your SSN number and the extra amount on the bill?
3958 & 23$
Thank you Ms. Kristie. Allow me a minute or two, I'll get back to you with the reasons.
ok
I appreciate your patience in holding up. Well, I see Ms.Kristie that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome! Thank you for choosing us, wish to serve you again. Have a nice day!