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Hi, I am Sivakumar
Hey! Greetings of the day! How may I help you today?
I wants to fix the screen
Sorry sir. I'll be unable to fix the screen. However, may I ask you is your phone screen damaged or broken?
its broken
Oh sad to hear that. I'm glad to be for help. Could you please help me with your full name?
Sivakumar Rajan
Awesome! Could also share your contact number and your email address linked with the account?
Number : 9556322569 & Email : sivarajan56@gmail.com
I appreciate your patience in sharing the information. Would you please allow me a minute or two, while I do the needful?
ok
Thank you for staying connected. I'd like to inform you that, your broken device will be replaced with a brand new phone, and I request you to send the broken device in an envelope. We'll be unable to do the replacement, unless we get the envelope. Would that be okay?