hello
Hello. How may I help you today?
i got a charge on my cc bill and i wanted remove
Sure. Could you please help me with your full name, the last four digits of your SSN and your credit card number?
richard lopez 5478 oh sorry my cc number is: 2134 7329 4563 8745
Thank you for the information Richard. Could you also help me with the date and time of the charge and also the amount of the charge?
the date: 03/15/2018 the time was: 1:05pm and the charge was 99.99
Could you give me a moment here while I check the details for you Richard?
ok
Thank you for your patience. I'm sorry for the error in your bill Richard. I'll go ahead and have it removed right away. Thank you for bringing this to our notice. Your error will be removed from your bill shortly. We will make sure this won't repeat again.
the charge was 99.99 at 1:05pm the charge was from amazon prime but i did not buy this ok
I have initiated a request to remove the error Richard. It will be removed shortly.
ok are you there?
Is there anything else I could help you with?
thats all thank you! bye
You're welcome. Please do contact us anytime, if you face any issues with the bill. We will be glad to assist you. Thank you for your time and patience. You have a great day.