Hello there! how may I help you today?
My credit card bill shows an error
I'll help you with that. May I know your name please?
Dhanraj Pillai
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
3492 0324
May I know the date and amount of the charge?
3000
Could you please be more specific about the date?
03/12/2018
Thank you for the details. Kindly give me a minute.
Okay
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
Thank you very much
You’re most welcome. Is there anything else I could help you with?