hi
Hello! Good Evening, Fast net cable services. How may I assist you today?
my internet bill is too high
Could you please let me know your name and email address so that I could check the details in this regard.
nila & nila567@gmail.com
Thanks you Nila ! Could you please share the last 4 digit of your SSN?
2563
Perfect! May I please know how much extra amount has been charged to you?
36$
Alright! Please allow me a moment to check the details and get back to you,.
ok
Thanks for waiting, the reason for the hike in your bill is because your promotional rate pack has been expired. As the pack has been expired you have been charged normal rates.
ok
Will there be anything else I may help you with? Hope we are connected?
nothing else
Alright! Thanks for choosing our service, have a great day. Goodbye.