Hello there! How may I help you today?
Hello, I want some help to fix my iPhone screen.
Could you please confirm, if your phone screen is damaged or broken?
Yes, it's completely broken
Sorry to hear that! I'd be glad to help you in this regard. Could you please help me with your first and last name?
I am Beatriz, and my mobile number is 852.243.5263
May I also know your email address please?
Sure, beatriz.porter@mail.com
Awesome! May I go ahead and confirm your details?
Yes, please.
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
Okay!
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Okay, definitely!
You're welcome! Let  me know if there is anything more that I may help you with?
That's all I need. Thanks for the help.  ,k" Have a nice day!
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!