hi
Hello! How may I assist you?
my internet bill is too high
No worries, I'll let you know the reason. May I know your name and the account number?
Heller Gayle, 6667 6543 2345
Heller could you also help me out with the last 4 digits of your SSN?
8622
Perfect! Could you also help me out with the extra charge being charged on your bill?
65$
Okay! Please allow me a moment while I go ahead and check with your account.
Ok
Thanks for being patient. I'd like to inform you that you've been charged extra on your bill because of the increased tax rates which increased from 2.5% to 5%.
ok
Would there be anything else I may assist you with?