MY PHONE IS DAMAGED
Hello! I'll help you out with that, may I know your name?
SOFIA
Sofia could you also help me out with your phone number and the email address associated with the account?
9874537896 SOFIA1@GMAIL.COM
Thank you for sharing the required information, please stay connected while I go ahead and check with the department.
OK
Thanks you for staying connected I'd like to inform you that we are sending you a brand new phone as a replacement and I kindly request you to return the damaged phone with the delivery agent.
THANK YOU
You're welcome! Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for connecting with us, hope you have a wonderful day ahead!
HAVE A NICE DAY
Thank you! Goodbye!