hi
Good morning! You've reached Net Link cable/media services. How may I help you today?
i want to upgrade my internet service
Sure thing! I'll be happy to help you with that. May I know your full name and your account number?
my name is prabhu account number is 258769556245
And, also could you please help me with the last 4 digits of your SSN number and the current service your on?
ssn number 1254
And, the current service your using would be?
now i am using 2mbps and i want to upgrade to 8mbps
Definitely! Would you like the 8mbps to be a premium or platinum?
premium
That's actually a good choice on. Allow me a moment, I'll be right back with the changes.
ok
Good news! Well, Mr.Prabhu I have upgraded your service to  premium 8mpbs fastest internet service and this leave will be applicable from the next month. Will that be okay?\
ok
Great! Would there be anything else that I may help you with?
nothing else
Wonderful! Thank you for reaching out to us, we are always here to help with any media/cable issues in future. Goodbye!