Hello and welcome to universal cable customer service. How may I help you today?
hai morning jamie i need for cancel my cable service
I'm sorry but I can't help you with your query. I can only help with queries like internet connectivity issues and device malfunction.
i need change my cable service
I'm so sorry but I can't help you with your query.
i need cable service
I'm really sorry but I can only help with issues like internet connectivity and device malfunction.
my device is not working please help me
Oh! I'm so sorry to hear that. I'll definitely help you. To proceed further, may I know your name and account number please?
jackson and 8578598574
Awesome! just for verification purpose, may I know the last 4 digits of your SSN please?
5487
Great! May I know if the green light on your device is blinking or not?
blinking
Superb! We will be sending a replacement device to you. May I know your residential address, please? Hope we are connected?
CHRIS NISWANDEE SMALLSYS795 E DRAGRAM
  TUCSON AZ 85705
   USA yes connected
Thank you all the details. I've booked your order. You will be receiving the replacement device within 2-3 days. Will there be anything else I can help you out with?