Good morning
Hello there! How may I assist you today?
Hi Cameron. I just wanted to know whether my iphone could be replaced as it got crashed. I have insured for it.
That's so bad news, but no worries I'll be able to help you in getting a replacement would you like me to do it?
yes I would be very happy to have a replacement .
Sure! Please let me know your full name? Are we still connected?
yes I am Jessica
Thanks Jessica! May I please know your phone number?
202-555-0173
Perfect! May I please know you email address?
jessica157@outlook.com
Great! Please allow me a moment to check what I'll be able to do.
Sure..
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
Yes that's okay and I am very happy to hear it. I will send the crashed phone through envelop. Thanks for your valuable service. Have a great day ahead. Good bye
My pleasure! Will there be anything else I may help you in?
No Thank you Cameron!!!!!.
It was great assisting you, have a great day. Goodbye.