HII
Hey! How may I help you today?
YES I HAVE THE PROBLEM IN MY CREDIT CARD BIL
Surely I will help you. May I please know your first and last name?
MANULA
May I also know the last four digits of your SSN?
4562
I'd also require the complete 16 digit credit card number.
4503450678526571
Thank you. Could you help me with the date and amount of the charge?
25/05/2018 250$
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
OK THANK YOU
Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.