Hello there! How may I help you today?
I need my phone screen repaired! I've dropped it and it cracked
Sad to hear that! I'll definitely help you with that. Could you please help me with your first and last name?
Jane Smith
And, could you also share your contact number and email address please?
Yes it's 555-555-1234 and jsmith15@smith.com
Perfect! Thank you for sharing the information. Could you please allow me a moment, while I get this done for you?
Sure
Thank you for staying connected. I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone and you'll be receiving it within three days. I request you to send the current broken device in the return envelope.
I will definitely do that! Thanks so much!
You're welcome. I'll be happy if I could be of any more help for you today.
No, I think that's it!
Lovely! Thank you for reaching out to us, I'm glad that I could resolve this for you.