hi
Hi! Welcome to universal cable customer service. How may I help you?
my device is not working
Oh! I'm so sorry to hear that. To resolve your issue may I know your name and account number please?
McDermott Al, 7452 5698 2634
Great!  just for verification purpose, may I know the last 4 digits of your SSN please?
4510
Awesome! Thanks for the details. Is the green light on the device blinking?
yes
That's a relief! In any case we will be sending you a replacement device so don't worry sir. May I know your home address please?
521 lynnway,lynn 4024
Perfect! I've forwarded your issue. You'll receive the replacement device within 2-3 days. We hope this inconvenience doesn't happen again. Is there anything else I can do for you?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You are always welcome sir. Thanks for connecting with us. For any queries, feel free to reach out to us.
ok
Have a nice day. Bye!