Hello and welcome to star cable customer service. How may I help you today?
i want cancel cable service
I'm sorry but I can't help you with that. I can only help you with queries like changing the service, bill increase and changing the account information.
yes
Perfect! Will there be anything that I could do for you?
bill increase ccount number 9876543212345678
Great! I'll definitely help with that. May I know your name please?
andrew
Awesome! Just for verification, may I know the last 4 digits of your SSN please?
6543
Nice! Thank you for all the details. May I know how much extra were you charged?
ok
I'm sorry but could you please be more specific? How much extra were you charged?
yes
Sir, how much extra were you charged on your monthly bill?
yes
Sorry sir but I can't get you. How much extra were you charged?
its ok
Sorry sir but could you please read the above message and reply properly?
oh sorry
Its alright sir! How much extra were you charged?
no ,no thanks
I apologize, however I see your confused. I request you to share the amount you have been charged extra, so that I could help you better with it.
ok
Could you tell me the amount charged?
yes
REMINDER - As you are not able to answer, I'll have to end this chat. If you don't want that please read my question and reply properly
sorry yes amount charged hello
Yes we are connected. Could you please tell me how much extra were you charged, ex- 10$, 20$ or anything else?
ok, no thanks $10
Oh! I'm so sorry for that. Just give me a minute, I'll contact my team and will let you know?
ok
Thanks for waiting! I contacted my team and it seems you have subscribed for cricket score alerts and that's why you are being charged an extra amount.
oh ok
I hope I helped you. Will there be anything else I could help you out with? Thanks for staying connected with us. For further queries, feel free to ask us. Have a nice day ahead and take care. Goodbye :)