Good morning!!!!
Hello there! Welcome to Act Fiber net services, how may I help you today?
I am very much concerned about my bill which is getting increased every month. Please let me know the reason for it
I really apologize for the inconvenience caused to you, may I know your name and the email address? I hope we are still connected?
I am Jane watson and my email is jane001@gmail.com
Thank you Jane, may I also know the last 4 digits of SSN?
SSN is 5690
Perfect! Thank you for all the details, please give me a minute to proceed further.
Take your time
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill on the right time to avoid inconvenience.
Okay thank you for your information. I am not interested in this service. Please disconnect my service. Let me look up for some other service. I payed late .So you have charges extra this is really wired to hear. I don't need this kind of service ever. Please close my service. I will pay the due amount immediately.
I really apologize, we can provide you an offer or 10% discount for your next monthly bill. Will that be fine? I hope we are still connected?
yES Okay I would take this as a last chance for your service. Still I am not satisfied I would disconnect it. Thanks for your inforamtion. Bye!!!
Thank you for cooperating with us, we regret this inconvenience. Is there anything else I may help you with?
No more assistance needed. Bye
You're most welcome. Thank you for reaching out to us, have a great day ahead!