Hey there, how may i help you today?
I need help. I got an error in my credit card bill
I'm sorry for the inconvenience, Kindly elaborate more on the query?
Please I would like you to remove that crazy charge of $150.00
Okay sure, May I please know your first and last name?
Lola Crazy
may I please know the last four digits of your account number??
0987
Perfect! May I also know the last four digits of your SSN?
7890
Okay sure, I'll remove that charge for you, please allow me a moment.
okay thanks
could you please share the date and amount of charge?
06/01/2018 and it was for $150.00
Great, thanks for sharing that information. please give me a moment.
okay
Awesome, I have made a request for a refund of $150 which you will receive within 48 hours and also raised a complaint so that it doesn't happen again and again.
thank you so much
Is there anything else I can do for you?