HI
Hello! How may I assist you?
MY INTERNET BILL IS TOO HIGH
No worries, I'll let you know the reason right away. May I know your name and the account number?
FARINA ACCOUNT NO: 6789  0985 4543
Farina could you also help me out with your email address and the last 4 digits of your SSN?
FARINA34@GMAIL,COM & 3456
Perfect! I'd like to inform you that you've been charged extra on your bill because of the increased tax rates which increased from 2.5% to 5%.
OK\
Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.