Hello! Good Evening, Fast net cable services. How may I assist you today?
hi i have been charged extra on my bill
May I please know your name and account number so that I could check the details?
john baige 222233334444\
Thanks John! May I please know the last 4 digit of the SSN?
7890
Perfect! May I please know what amount of extra money has been charged to you?
3980 rs
Alright! Please allow me a moment to check the details and get back to you.
okay
Thanks for being so cooperative, I'm sorry to inform you that your promotional rate pack contact has been expired that is the reason your bill has gone high. Would you like me to activate the pack again so that charges be the same as before?
but i  was not informed of this i should not be charged without my knowledge ill not pay this extra charge
I see that, we have a send you messaged regarding the expiry of the plan before hand so that to avoid inconvenience.
i dint get any message i should have been called
I apologize, as there was no response to the text we could not make the call. Anyhow as you are a valuable customer I'll offer you a one time promotional offer of 10% off from your next month payment, would that be fine for you?
okay thanks
You're welcome! I'll make sure of that next time on, will there be anything else I may help you in?
thanks thats all
My pleasure! It was great assisting you, have a great day. Goodbye.