My last credit card bill was extra charged
I apologize for that. Could you please help me with your full name, the last four digits of your SSN and your complete credit card number?
Ram,  9876 and 467r Sorry 4676
Thank you for the information. Could you also help me with the date and time of the charge and also the amount of the charge?
$23 Around 11.25 am. 25-06-18
Could you give me a moment here while I check the details for you?
Ya sure
Thank you for your patience. I'm sorry for the error in your bill. I'll go ahead and have it removed right away. Thank you for bringing this to our notice.
Hmmm ok...
Is there anything else I could help you with?