hi
Hey there, You're connected to Star cable customer service! How may I help you today?
my device is not working
Oh no! Alright! Did you try restarting your router?
ok
May I know if you restarted your router?
i have to restart my device but not working
Okay, May I know if the green light on the device is blinking?
green light
Alright, I mean the green light on the device is that blinking?
yes
Great, For a now, if that the green light is blinking then the router is working. however, I'll escalate this issue to our technical team and they'll change your router. for now*
ok change router
Alright, May I know your full name please?
divyan
Awesome! Could you please share your account number and the last four digits of your SSN?
1890 665485692563
I'm assuming that 1890 is the SSN and 665485692563 is the account number, Am I correct?
yes correct
Perfect! I've made a request to my team, they'll shortly change your router. Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
Superb! Have a great day ahead and please feel free to contact us in case of any further queries.