Hey there, Good evening! How may I assist you today?
Hi I need to fix my phone screen it was broken
Sorry to hear that! I'll definitely get that for you. Could you please help me with your full name?
I'm christian
Lovely!  Could you please share you contact number and email address linked with us?
christian456@gmail.com
And, you contact number would be?
455-785-3322
Perfect! I appreciate your patience in sharing the information.Could you please allow me a minute or two, while I do the needful?
Take your own time
Thank you for staying connected.I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Okay thank you
You're welcome. I'll be happy if I could be of any more help for you today.
No thank you
Thank you for bringing this up to us, I'm glad I could resolve this for you. Have an awesome day ahead!