Hello, I need some help please
Hello there! Welcome to Act fiber net services, how may I help you today?
I am having trouble with my internet not connecting
For sure! May I know your name and the 16 digit account number?
My name is Bill Jones My account number is 1547896124578436
Thank you Bill, may I also know the last 4 digits of SSN?
5257
Perfect! May I know if you've restarted the router?
Yes, I did that twice already
Not a problem, please give 'me a minute to proceed further.
OK
Thank you for staying connected, we've initiated a new device. A new router will be sent to you shortly.
OK great, thanks
You're welcome, is there anything else I may help you with?
No that will be all. Thanks again.
You're most welcome. Thank you for choosing and cooperating with us. Have an awesome day ahead~