Hey! How may I help you today?
Hello Riley
Hello.. How may I help you today?
I need to reverse the extra charges applied my credit card bill
Surely I will help you. May I please know your first and last name?
This is kim
May I also know the last four digits of your SSN?
8563
I'd also require the complete 16 digit credit card number.
1200 7456 1254 7896
Thank you. Could you help me with the date and amount of the charge?
05/25/2018 $150
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you Riley
You're welcome. May I confirm if all your questions have been answered for today?
My side over.  Have a good day
Good day! Bye!