Hello there, how may I assist you today?
Hi, there is an error in my credit card bill. I didn't purchase an item that it says I did. Can I get the charge removed?
Hello, I can understand your concern I'll surely help you out with the issue. Could you please help me out with your full name, last 4 digits of your SSN and the credit card number?
Bob Jones, 6776, 5665744589974323
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
5/4/18 28.61
Just to confirm, it is $28.61 is that right?
yes, that's correct
Perfect! Please allow me a moment while I proceed with the removal of the charges. I highly appreciate your patience, I would like to inform you that I've removed the extra charges of $28.61, you'll also receive an email regarding the same.
Thank you. I appreciate it.
You're welcome. is there anything else I may assist you with today?