My phone just got cracked, can you please help me
Hi there, I'll be glad to assist you with that, may I know your name and phone number?
Eden Smith, 202-555-0191
Thank you Eden, could you please let me know the email address associated with the account?
Eden657@gmail.com
That's perfect! Thank you for the details, please give me a minute to proceed further. I really appreciate for your patience, as you've already insured your device with our company. We'd be glad to provide the replacement, the replacement only takes places once we receive the broken device in an envelope. I hope we are still connected?
Yes
Is there anything else I may assist you with?
Not really
I'm glad that was helpful, thank you for reaching out to us. Have a great day ahead!