hi
Hello there, I hope you are having a good day!
something went wrong in my credit card over charged
Oh no! I'm really sorry, we have many complaints regarding. we are currently working on it. we'll fix this as soon as possible. I regret for the inconvenience caused.
ok
However, I'll try my best to solve this for you. May I know your first and last name?
suby
Well, suby I'll also require your last name?
nair
Just to confirm, your full name is suby nair, correct?
yes
Perfect! would you please share the last four digits of your SSN?
4578
Awesome! Also, may I please know the last four digits of your account number??
7896
Okay! could you also share the 16 digits credit card number?
ad2584563215
Thanks for sharing that information, would you also share the date, time and amount of the charge?
yesterday
could you also share the amount and time of the charge?
yesterday morning 10 "o" clock, 5000 rupees
Okay, thanks for being so patient and giving all that information to me, please allow me a minute while I check that for you.
oh yeah
Thanks for holding on, I apologize that because of technical glitch from our side you were charged incorrectly, I'll personally look into it and contact the concerned team and make sure that this doesn't happen with you again. I'm sorry for this inconvenience, What I've done for you for now is that I have made a request from my side for a refund of $5000, which you'll receive within 2 business days.
oh thank you very much
I hope that was useful and did I answer all your questions for today?
thanks, if i want anything i call you.
Yes! we are always here to help you out, please feel free to contact us at anytime.
ok
did I answer all your queries for today> ?*
yes
It was really nice talking to you and a pleasure assisting you. I'm glad that I could resolve this for you. Hope to see you again. Have a great day ahead!