Hello
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
Yes, My cable bill going up than my estimated bill,..Could you please check what the problem?
I'll surely check that for you, could you please help me with the name and the email address?
My name is Anne Simmson. and my email address annesimmson888@ymail.com
Thank you Anne, could you please help me with the last 4 digits of SSN?
SSN is 4796.
Perfect! May I know how much extra amount has been charged?
30% varied compare than original amount.
I'll surely look upon that, please give me a minute to get the reasons for the increase in the bill.
Ok
Thank you for staying connected. As you've opted a premium plan and the contract has expired, that is the reason you're now getting the bill than the previous one.
Ok, if anyone pack is available for maintain my cable amount,. please provide, otherwise please cancel your cable service...
For sure! Not a problem, as per your request you're now enrolled to the contract back again.
Ok, please activate that plan as soon as possible..
Sure! The plan will be activated as soon as possible.
Thank you,..
Thank you for cooperating. Is there anything else I may help you with?
No, and thanks for your valuable conversation.
You're most welcome, thank you for reaching out to us. Have an awesome day ahead!