HI JESSE
Hello there! How may I help you today?
MY PHONE SCREEN WAS CRACKED.
Sorry sir, may I know if your phone screen is damaged or broken?
MY PHONE SCREEN WAS BROKEN.
Oh sad to hear that! I'd be glad to help you with this regard. Could you please help me with your full name?
MY NAME IS JOHN MOTU.
Lovely! May I also know your contact number and email address please?
MY NUMBER IS 967234892 AND MY EMAIL ID IS JOHN562@GMAIL.COM
Awesome! May I confirm your information to be correct?
OH,SORRY MY EMAIL ID IS MOTJOH562@GMAIL.COM.
No problem, I've done the changes.
OKAY,THANK YOU.
Perfect! Thank you for being patient in sharing the information, Could you please allow me a minute or two, while I get this done for you?
OKAY.
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OKAY,THANKS FOR BEING PATIENT.
You're welcome! Would there be anything else that I may help you with?
NO, THANKS BYE.
Great! Thank you for bringing this up to us, hope that was helpful. Have a nice day!