Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
Hello, my device is not working.
I'll help you with that, may I know your name and the last 4 digits of SSN?
3322
Thank you, could you please be more specific with your name?
Thomas Jones
Thank you Thomas, could you please let me know the 16 digit account number?
8736483847376432
Perfect! Could you please let me know if the green light on the device is working?
No it is not, also I cannot connect to the internet.
I'll surely look upon both the issues. Did you restart the router?
Yes I did.
Good news! Need not to be worries, a new router will be sent to your address and the executives will reach out to you for the fixation. Will that be fine with you? Not a problem, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
Okay that sounds good, thank you!
You're welcome, will there be anything else I may help you with?
No that will be all.
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!
You too! Thank you again.
You're welcome, good bye!