HI MY DEVICE IS NOT WORKING
Good morning! You've reached Net link Media/Cable Services. How may I help you?
MY DEVICE IS NOT WORKING
Not to worry! I'll definitely help you in that. May I also know your full name and account number?
WIZA AND 5864 2048 6052
Lovely! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
6608 YES
Not a problem.  In order to avoid such issue again, I'll help you get a replacement done for you. And our executives will reach you within 2-3 days.
OK
Great! Is there anything else that I may help you with?
NOTHING ELSE
Wonderful! Thank you for bringing this up to us, we are always here to help you in any issue regarding cable/media. Goodbye!