Hello I would like to check the account balance of mine. Could you please help me with that?
I'll be glad to assist you with that.  May I know your name please?
My name is William Brown
Thank you William, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
The last 4 digits of SSN is 5412 and the account number is 5796
Awesome! Kindly give me a minute.
Okay. Sure.
Thank you for holding on. Your account ending with 5796 holds a balance of $500.
Thank you for your help. You are very helpful.
You’re most welcome. Is there anything else I could help you with?
Nothing else. Thanks a lot Spencer
Always a pleasure. Have a great day.