hai
Hello! I'll be glad to help you out. May I know your query?
my device is not working
No worries, I'll help you out with that. May I know your name, account number and the last 4 digits of your SSN?
jaws 4585 2631 7895 8927
Perfect! Could you let me know if the green light on the device is visible or not?
no
Okay, as the green light on the device is not visible, I'd like to inform you that your device is not working. But, no worries, I'll send you a replacement device at the earliest.
ok
Would there be anything else I may assist you with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!