Hi Charlie
Hello! How may I help you today?
i was doing my daily rutine of exercise and i dropped my iphone the screen cracked can we solve this?
Oh! I'm sorry to hear that! Sure! I'll do my to help. May I first know your name?
Steve Richards
Sure, Steve. Is your device insured?
yes
Great! I guess, I could get you a replacement. Would you like that?
of course same model?
Yeah! Of course. Would you like a replacement device?
yes
Great! I'll be needing a couple of details to go ahead. Please could you share your contact number and email address?
813-546-3465, steverulez@gmail.com and the phone is iphone x a excellent phone
Oh! That's a wonderful phone, you could complain! Please give me a moment to get this done for you.
ok
who* Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.