hi
Hello there, how may I help you today?
an error in my credit card bill statementthat excess charge have been included
No worries,  I'm here to help you out, could you please help me out with your full name and last 4 digits of your SSN?
need to change my address too warun,ssn number-3737
Great! Could you also please help me out with your credit card number?
number-6526 1679 1556 1767
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
is there any interest rate is lower? 23th the date is,300 is charged
Okay great! Please allow me a moment while I do the needful.
ok..sure
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $300 from your account.
o..thank you
You're welcome! Is there anything else I may assist you with?
nothing..thank you for your time
Okay great! Thank you so much for your cooperation! Have a great day!