Hello, how may I help you today?
Hello Rory,  I would like to know my current balance in my account also need information to close another account of mine which is still active in your bank
Sure. I'll help you with that. Could you please help me with your name and the last four digits of SSN?
My name is Carl King Jr and the last four digits are 0011
Thanks Carl. Please provide me the last 4 digits of the account number.
3692
Thank you for the information. I see that you have $5000 in your account.
Great, Thanks... Hello... Are you there?
Sorry for delay. Please help me with the account number to close it.
ok it's 1234567890
Thank you for the information. I've initiated your request for closing the account ending with 7890. You’ll be receiving a confirmation message shortly. Let me know if you have any other queries.