Hi
Hello! Good morning. Welcome to media cable services. How may I help you today?
I want change my cable service Are we connected
I will definitely help you out with that but firstly could you please help me with your name and email id? I apologize for the delay
James Glenn JamesGlenn@gmail.com
Thank you James! Could I also have your complete house address please?
839 Airport St. 
Longwood, FL 32779
James, I see that you are using the basic cable service and I would suggest you to upgrade to the premium cable service. So should I go ahead and confirm that for you?
okay
Alright! I have now upgraded you to the premium cable service and you would be able to access it shortly i.e within 1-2 hours. Now is there anything else I could help you with for today?
Nothing else Thank you very much
Alright! Have a good day! Hope to assist you in the future again. Goodbye!