hai
Hey there, you're connected to Star cable customer service! How may I help you today?
my bill keeps going up
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
anusiya
I'd also require your account number?
856472369542
Perfect! Could you help me with the last 4 digits of your SSN?
2184
Alright! May I know the amount that has been charged extra?
$50
As I see, the bill was charged extra, as the contract has been expired and you no longer have the promotional rate applied on your bill.
ok thanks
Have a great day ahead and please do reach out to us in case of any further queries.