Hello there!
Hello hello spencer, could you help me
I’ll help you with that. May I know your concern please?
I want to remove the extra charge of my credit card
I'm sorry for the inconvenience, may I know your name please?
Thank you.. I am Martin
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN 5848, and my credit card account number 9072
Perfect! May I know the date and amount of the charge?
The date was 19th May 2018 and amount of charge is $15
Thank you for the details. Kindly give me a minute.
yeah sure!
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
Thank you so much for your help Spencer.
You’re most welcome. Is there anything else I could help you with?