hi
Hello! How may I help you today?
my iPhone screen just cracked.have insurance with the carrier.
I'm sorry to hear about your phone. Surely, I'll help you get a replacement. Please may I know your name?
sunny lione
Thanks, Sunny! Please could you help me with your contact number?
8521425635
Perfect! I'll also be needing the email address associated with the account to help you further.
sunnylion123@gmail.com
That's great, Sunny! Highly appreciate your patience in providing the details. Please stay connected while I get this done for you real quick.
ok
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within the next three days. I request you to send the current broken device in the return envelope.
no thanks
I'm glad I could help. Is there anything else that I might help you with?
no thanks
You're most welcome! Always a pleasure to assist you. Have a great day!