HI
Hello! How may I assist you?
MY PHONE WAS DAMAGED
Oh so sorry to here that, May I please know your full name?
SANIA MIRSHA
Thanks Sania! Could you please share your full name/
SANIA MIRSHA
Sorry about that Sania, May I please know your contact number?
7894561230
Great! Could you please share your email address?
SANIAUNIQUE2107@GMAIL.COM
Perfect! Please allow me a moment to check with the details.
OK
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
OK PERFECT
Amazing! Is there anything else I may assist you in?