My credit card bill shows an error
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I know your name?
Monserrat Stokes
Thank you,Stokes. Please could you help me with the credit card number and also your SSN number?
86978687674543789 5554
Thank you. Please could you provide me with the amount charged and also the date on which it was charged?
05/09/2018 900
Thank you so much for bringing this to our notice. I understand you're worried. Please allow me a minute to personally look into the issue.
Okay
I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
Nothing else Thank you very much
You’re welcome. Always a pleasure to assist customers like you. Have a great day!