hi
Hello there! Welcome to universal cable customer service. How may I help you today?
device is not working
Oh! I'm so sorry to hear that. To help you with your issue, may I know your name and account number please?
raj 458569125456
Awesome! just for verification, may I know the last 4 digits of your SSN please?
4823
Thank you for the details! Is the green light on your device blinking?
yes
Superb! we will be sending you a replacement device. Is that good with you Raj?
ok
Great! may I know your residential address please?
124 annanagar,madurai
Perfect! I've placed your issue forward, you will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything I could do for you?
ok thanks
You are always welcome Raj!  Will there be anything I could do for you?
no thanks
You are always welcome! Thanks for staying connected with us. For further queries feel free to reach out to us. Have a nice day ahead. Bye :)