HI
Hello! A very good evening to you. How may I help you today?
MY I PHONE IS CRACKED
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
YES
Awesome! That will be useful. May I know your full name please?
DAVID JOHN
Could you please help me with your registered phone number and the email address Mr.John?
985470278069 AND DAVIDJOHN054@GMAIL.COM
May I confirm if all the details are correct?
YES
Sure! Give me a moment while I pull out the information for you.
OK SURE I AM WAITING
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful. Are we connected?
YES YES, ITS VERY USEFUL TO ME
You're always welcome! Have a great day ahead. Hope to serve you soon again.