hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
That's upsetting! I'll be happy to help you in this regard. May I know your full name and your email address?
kenneth.kohler@gmail.com name:kenneth
Awesome! Could you also please help me with the last 4 digits of your SSN number and the extra amount on the bill?
9264 $80
Perfect! Thank you for that. Please allow me a minute or two, while I get this done for you.
ok
I appreciate your patience in holding up. Well, I see Mr.Kenneth that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome! Thank you for choosing us, we are always here to help you if you have any queries in future. Goodbye!