Hey there! Good morning. How may I assist you today?
Hello can you help me the screen on my phone cracked
I'll be glad to help you sir. Could you please elaborate your query?
Sure the phone cracked on my Iphone so I need a replacement because I cant use the phone
May I ask you is your phone broken or damaged?
It is broken, I cannot use it
Sad to hear that! I'd be glad to help you with that. May I know your full name?
I am Ana Gonzalez and my phone number is 658-999-6587, email is AnaGirl88@gmail.com
Thank you for sharing the information. Could you please allow me a minute or two, while I do the needful?
thank you of course
Thank you for holding on. I'd like to inform you that, I'll be able to replace the broken phone with a brand new phone. And i request you to return the broken device in an envelope. I'd like to inform you that unless we get the broken one, we'll be unable to do the replacement. Hope you understand?
Of course I will send it back right away
Thank you so much. Kindly let me know if there is anything more that I may help you with?
No thank you
Great! It was wonderful serving you, hope that was useful. We are always grateful to have customers like you. Good day!