hello
Hey! How may I help you today?
Hi, I have a charge on my card that I did not make.
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
John Doe
Perfect! May I also know the last four digits of your SSN?
1234
I'd also require the complete 16 digit credit card number.
4565 9090 6565 1212
Thank you. Could you help me with the date and amount of the charge?
yes, it was 6/12/18 at Walmart at 11:45 AM for $86.76
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
thank you, my birthday is 5/5/1985 if you need that
You're welcome. May I confirm if all your questions have been answered for today?
my email is gfrg@gmail.com for that email too the Walmart store # is 4543 other than that, i think that is it thank you! hello?
Thank you. Looking forward to seeing you soon.