Hi, good morning
Hello! Welcome to ACS Software Solutions! How may I help you today?
I am using skype
Sure, what is the issue you're facing today?
message did not send properly
I'm sorry you had to face this. I'll surely help you with it. Could you please share with me your name and the last four digits of your account number?
jack and 9271
Sure, thank you. could you also tell me which company you're working for?
yes
Could you please share with me the name of the company you're working for?
hoj
Sure, thank you. Could you tell me if you're using the latest version of the application?
7.0
Okay. I request you to upgrade to the latest version which is 8.0. And tell me if the application is working properly.
ok
Sure, I'll be on line. Could you please upgrade and tell me if the app is working?
solved
That's great! How else can I help you today?
nothing else
I'm glad I could help. Thank you for reaching out to us. Great day!