hi good morning
Hello there! How may I assist you today?
my phone is broken
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
name: farhana khan
Thanks Farhana! May I please know your contact number or email address?
contact: 859 745 1452 email: farhana456@gmail.com
Great! Please allow me a moment to check it with the team.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
ok thank you
My pleasure! Is there anything else I may help you in?