HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I'll help you with that, may I know your name and the last 4 digits of SSN?
3465
Perfect! Could you please be more specific with your name as well?
RUFIKA
Thank you Rufika, could you please let me know the 16 digit account number as well?
6754 2345 234 5674 SORRY 6754 2345 2341 5646
Not a problem, may I know how much extra has been charged on the bill?
$70
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $70. Please ensure to pay the bill on the right time to avoid the inconvenience.
OK THANK YOU
You're welcome, is there anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!