Good Morning!
Hey there, You're connected to Star cable customer service! How may I help you today?
I would like to inform that my device is not working, kindly change the device.
Oh! I'm so sorry to hear  that! Not a problem! I'll help you out, may I know your name?
Name: Nallathusei.P
Could you also help me with your account number?
Account number: 9152378569715
Perfect! I'd also require the last 4 digits of your SSN.
SSN:1952
Great! Did you restart your router?
I tried everything but no use i lost my confidence.
Oh! Alright! In that case, I'll request for a new device and send you a new one. Would that be okay?
Thanks for the information..Defenetely i like new one.
Great! I have made a request and it will be installed within 24 hours.
Thank you very much. Now i feel very positively.
Superb! Have a great day ahead and please feel free to contact us in case of any further queries.