hello
Hello! How may I assist you?
Why my bills keeps going up every month?
That's a very rare incident. However, please don't worry I'll check with your account and let you know the cause. May I know your name and the 12 digit account number?
Sunil and no-642301597215
Could you also help me out with the last 4 digits of your SSN?
6425
Thank you for providing all the required information. Please allow me a moment while I go ahead and check with your account.
sure
Thank you for being patient. I'd like to inform you that the increase in bill is due to the increase in the tax rate which increased from 2.5% to 5%.
I'm disappointed so cancel my connection.
I'm sorry for not reaching out to your expectations. However, I'll personally look into your account and make sure that you don't receive high bill from the next month, would you like to continue with our service?
Okay
That's awesome! Thanks for understanding us, would there be anything else I may assist you with?
Nothing
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.