hai
Hello there! Welcome to AT&T Customer Service! How may I help you today?
I need to change my cable connection
I'm sorry, you've reached the wrong department and I'll not be able to help you with it!
okay sorry I need to new cable services
I'm sorry, I'll only be able to help you to view your bill.
okay
As you do not have a query, I'm forced to disconnect.
need to previous month's bill
Absolutely! I'll be able to help you with you with that! could you please help me with your name?
my name is arun
Surely, Arun! I'll also require the last four digits of your SSN for verification of your account.
my  last four digits of SSN 2103
Thank you for sharing the details, Arun. Please give me a minute while I get this checked for you.
Okay
Thank you for your patience! The phone bill for the month of September is $375. Is there anything else that I could help you with? I'm sorry, that is the month of august. I'm sorry for the mistake.'
It's okay Thanks for your information
Thank you. I hope I have answered all your queries.