hello
Hello! How may I help you?
My I  iPhone screen just cracked. please help me in fixing
Oh sorry to here that, I won't be able to fix your scree but I can apply for the replacement for the broken phone would you like me to do that?
yes actually I mean that
Sure! I'll be glad to help, may I please know your full name?
simon pegg
Thanks Simon! May I please know your contact number?
(212) 509-7869
Pefect! I'll also require your email address?
it's simonp12@hotmail.com
Great! Please allow me a moment to process the request.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
Ok thanks
You're welcome! Is there anything else I may help you in?
Nothing more. Thanks
I’m glad I could resolve this for you. Have a great day!