Hello and welcome to universal cable customer service. How may I help you today?
i need my cable
Sorry Sir but I couldn't get you. Do you want to install a new cable or change service?
cable change service
Awesome! I'll definitely do that for you. To proceed further, may I know your name and account number please?
ajith kumar 1589645678956324
Awesome! Just for verification purpose, may I know the last 4 digits of your SSN please?
4562
Perfect! Thanks for providing with all the details. May I know which service you are currently subscribed for?
okay
Which service you are currently using sir?
premium
Great! which service would like to switch to?
platinum
Superb! I've forwarded your request. You will be switched to platinum from your current premium service within 2-3 hours. Enjoy our best ever platinum service. Will there be anything else I can do for you?