Hi
Hello there, How may I help you today?
My screen was broken so could you please fix that?
I'd be glad to help you out in this regards. May I know your name please?
Maverick Richard
Thank you. May I know your phone number?
(656) 555-0857
Thank you, Could now help me with the email address associated with the account.
Perumalsamy@gmail.com
Great! I have processed your request. A replacement phone is on its way, and please send the current (broken) device in the return envelope.
Thank you very much
You're welcome! Is there anything else I may help you with today?
Nothing else Have a great day
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