Hey there, how may I help you today?
hi sir
Hello there!
i have got an error in my credit card bill.it is chardged extra.please remove this extra charge
I'll help you with that. May I know your name please?
sure,myself pinto alex
Hey Pinto, how are you doing todya?
i am good,what about you?
I'm good, thank you for asking. Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
oh yes,it is 4563 and 5623 respectively.and it was overcharged on 6/19/2018 and i got message at 9 am .the extra amount is 20usd.
Thank you so much for the details. Kindly give me a minute to proceed further.
i was always getting correct bills,but this time it is some error. sure.
I apologize for the error Pinto, the error will be fixed very soon and the amount $20 will be refunded shortly.
oh thank you so much for your kind help.
Always a pleasure. Is there anything I could assist you with?