Hello! Good morning!
HII
How may I help you today? I hope we are connected?
I HAVE CREDIT CARD BILL CHARGE REMOVED
okay! I'll surely help you with that, May I know your first and last name please? I hope we are connected?
ARUN
Okay, Well Arun, could you please share your last name?
KUMAR
okay, Awesome! Also, may I please know the last four digits of your account number??
2564
Perfect! May I also know the last four digits of your SSN?
2535
okay, great!  please give me a moment while I process with your request.
`OK
Okay. Could you please share the date, time and amount of the charge?
25/05/2018 300$
okay, I'm really sorry for the inconvenience caused, I've made a request for a refund of $300 which will be credited to your account within 24 hours and also raised a complaint against this error so that it doesn't happen with you again. Is there anything else I may help you with today?
OK. THANK YOU SO MUCH
You're welcome. I'll be happy if I could be of any more help for you today.