Hey! A very good morning to you. How may I help you today?
Hello, Very good morning I got an extra charge of $25 on my credit card bill. Please help me with that
Sorry to hear that. Surely I will help you. May I please know your first and last name?
My name is Johny Kristen
May I also know the last four digits of your SSN?
The last four digits of SSN is 5395
I'd also require the complete 16 digit credit card number.
My credit card number is 5292 3666 4792 6683
Thank you. Could you help me with the date and amount of the charge?
It was charged on 14th June 2018 and the amount of charge is $25
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you for your help Riley.
Always a pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.