Why my bills are going ups month by month. What's happening.
Good morning! You've reached Net link Media/Cable Services. How may I help you today? That sounds really sad. However, I'll make sure I resolve this query for you and find the reason behind that. Could you please help me with your name and your account number?
Ricki and 631542054812
Awesome! May I also know the last 4 digits of your SSN number?
9947
Perfect! Thank you for the details. Could you just give a moment, while I get this done for you?
sure
I appreciate your patience in staying connected. I've found the reason behind having your bill amount increasing, according to our records it seems that, the tax rate have increased therefore your bill also has increased.
I'm not satisfied this service, cancel it.
I completely understand your situation. However, we would never want to loose our customers. To compensate for the lose your have faced, we'd like to provide you a one- time special offer of 10% off. Would that be okay?
okay
That's an amazing news for me for having you continuing with our services. Talking about the offer, that will be applicable from next month. Is that fine?
Okay
Great! May I confirm if all your questions have been answered for the day?
yes thank you
You're welcome! Thank you for choosing us, we are always here to help you. Have a nice time!