Hi
Good morning! You've reached Syspro Tech support. How may I help you today?
i use outlook i need software updates
Of course! I'll get that done for you. May I know your name and the last 4 digits of your account number?
mithra and 9761
Awesome! Could you please help me with your company name?
Mphasis Limited.
Perfect! Thank you for the information. Could you please allow me a moment, while I get this done for you?
Ok I wait for your information
Well, I've looked into the issue and it seemed  to be that, the version of the application you were using was the old one and hence, the application wasn't getting accessed. However, I've upgraded it to the latest version. And, could you please check and let me know if the application is getting the access?
yes
Great! Is there anything else that I may help you with?
yes
Wonderful! Thank you for reaching out to us, we are always here to help you. Have a nice day!