Hello there, how may I help you today?
my last credit card  bill was extra charged hello
Apologies for the inconvenience caused to you. I'll help you to remove the extra charge. Could you please help me out with your full name?
Sam billing
Great! Could you also please help me out with last 4 digits of your credit card and SSN?
1478 and 8965
Perfect! Could you please help me out with the date of the charge and the amount of the charge?
19-06-18,   $45
Thank you for the information. Please allow me a moment while I do the needful.
ya,  sure
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $45 from your account. You'll also receive an email with the confirmation within 24 hours.
thanks., I need to  change my address on my account
Sure! Could you please help me out with your new address for me to update in the portal?
1/25, ram street, tholasampatty
I highly appreciate your patience, I would like to inform you that I've successfully updated your address to 1/25, ram street, tholasampatty.
yes
Is there anything else I may assist you with?