Hello, I need to check the balance on my account.
Sure. Could you please help me with your full name and the last four digits of your account number?
Jane Doe and the last four are 8567
Hi Jane. Just give me a moment here for me get the details for you.
No problem.
Thank you Jane. I see the total amount in your account is $556.
Ok thank you for that. I need to also close out this account while I have you here.
Sure Jane. Just to confirm it again you want to close the account ending with 8567. Am I right?
Yes ma'am.
Okay. As you requested we will go ahead and close the account. Is there anything else I could assist you with?
No, that is everything. Thank you for all your help today,
Thank you for your time and patience. You have an amazing day ahead Jane.