HI
Hello! Good morning! I'm glad to assist you today. How may I help you?
I WANT TO FIX MY BROKEN IPHONE SCREEN.
Alas! That's so upsetting! I'll definitely help you out. I'll require your details to pull up your profile. May I know your full name please?
MARTIN JACK
Hey Martin, Could you please share your phone number and email address on your account?
MJACK@GMAIL.COM
I hope we are connected?
YES 5623398560
Awesome! Thank you so much for sharing those details. I'll quickly go ahead and provide you the best resolution.
EMAIL IS WRONG MRJACK@GMAIL.COM
Alright! I'll change that here. No worries!
THNKS
You're welcome, Would there be anything I may help you with?
NONE
Perfect! I've contacted our team and requested them for a replacement, your getting a brand new phone as you've insured your phone with us. Isn't that amazing? but you'll have to send your current device(damaged device) in an return envelope.  I hope that would be okay?
PERFECT
Perfect! Thanks a ton for being patient and cooperating with us! It was pleasure assisting you. I hope you've an amazing day ahead! Goodbye.