Hey there! How may I help you?
I wanted to report error in my credit card bill
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I know your name?
My name is Mahima Thakkar and my account number is 4569
Thank you, Mahima. Please could you help me with the credit card number and also your SSN number?
My credit card number is 12365745845 and SSN is 2563 and charge was 20 dollars on 10th june
Okay. Thank you so much for bringing this to our notice. I understand you're worried. Please allow me a minute to personally look into the issue.
OK
Thank you for staying connected. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?