Hey there, How may I help you today?
HI mY NAME IS POLO
Okay, hey Mr.polo. I'd be glad to assist you today!
MY CREDIT CARD BILL HAVING ERROR. PLEASE REMOVE IT
Oh no! I'm so sorry that you were charged incorrectly, It is issue with our system lately. I'll raise a complaint to the concerned department to resolve it soon. May I know your last name polo?
LOO ARE YOU THERE SAM
yes we are connected! Could you please share the last four digits of your SSN?
5588
could you please share the 16 digits of your credit card number?
5588559955665522
And lastly, I'll require the date and amount of the charge? hey are we connected?
DATE IS 06.27.2018 AMOUNT 56$
I regret the inconvenience caused, it is some technical glitch with our systems that's why you were charged incorrectly. However our team currently working on it to resolve this error as soon as possible. However, for now I've made a request for a refund of $56 which will be credited to your account shortly.
THANKS
I hope that was useful and did I answer all your questions for today?
YES, THANKS AND BYE
I'm glad that I could resolve this for you. Hope to see you again. have a great day ahead!