hi
Hello! Good Morning, Welcome to media cable services, How may I help you today?
i want to cancel my cable service
I will surely help you out with that, before go ahead with the procedure I would like you to help me out with your name 16 digit account number please?
74537485937354857 joey diaz
Thank you Joey! Before we go ahead and cancel your account with us, could I please know the reason why you would like to cancel your account with us. We would like to get a feedback from you which would help us improve our service and keep our customers happy. Will you please go ahead and mention the reason now?
the service is terrible i am moving to a new company
Joey, that is really bad. I would like to offer you a $5 discount on your bill for the coming three months to compensate the loss you had from our end. We would not like to loose a customer like you. So would you please be considerate and take this offer and continue with our service please?
no thanks i want to cancel
I would also like to add that we have the best service in the locality so far and most of our customers have appreciated us for the same. But I would like to apologize for the inconvenience caused.
ok
Alright! Do I take this as a conformation that you would want to stay with our service?
no i want to cancel it
Not a problem. I have now canceled your account with us and you would receive the cancellation message in about an hour or two from now. Please reach out to us anytime you would like to opt for our services again. We would be really happy to have you back as our customer.
ok thank you mate bye
You're Welcome! Is there anything else I could help you out with for today?
taths all bye
Alright! Have a good day, hope to assist you in the future as well. Goodbye!