Hello there!
Hi I want to change address on my account
I'll be glad to assist you with that.  May I know your name please?
Farida Jalal
Thank you, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
9658 and 1234
Perfect! May I know your new address as well?
Race course road, Dlehi
Awesome! Kindly give me a minute.
Ok
I appreciate for holding on, your request has been successful. You'll receive all the bank alerts to the updated address.
OK I also wanted to inquire whether new lower rates as shown in ads are available to me
For sure. I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
OK
May I know if there's any other concern?
No thanks bye
Always a pleasure. Have a great day.