hi
Hello! How may I assist you?
i having trouble connecting to the internet
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
tharma  account number 357914682579
Tharma could you also help me out with the last 4 digits of your SSN?
3548
Perfect! May I know whether you tried to restart your router?
ok
Did you try restarting your router?
no
Okay I kindly request you to restart your router and check once.
ok thanks
You're welcome! Please let me know whether the connectivity issue is resolved otherwise I'll send you a new router.
no thanks
Okay I hope your issue is resolved?
ok
Should I confirm all you queries have been answered for today?