Hey there, how may I help you today?
hi
Hello there!
please debit extra charge on my credit card bill
I'll help you with that. May I know your name please? I hope we are still connected.
yes stella joseph
Thank you Stella. Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
4587 9870
Perfect! May I know the date and amount of the charge?
15th june 125$
Thank you so much for the details Stella. Kindly give me a minute.
sorry  date is 17/06/2018
Sure. I'll update the changes and proceed.
ok sure
I appreciate for holding on. Your request has been successful and the amount will be debited within 24 hours.
thank you bye
You're most welcome. Have a great day.