HI
Hello there! How may I assist you today?
MY I PHONE SCREEN IS CRACKED
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
RAJESHWARI
Thanks Rajeshwari! May I please know your contact number?
8701245140
Perfect! May I please know your email address on the account?
RAJESHWARI0822@GMAIL.COM
Great! Please allow me a moment to check with the team in this regard.
OK SURE
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
OK THANK YOU
You're welcome! Will there be anything else I may assist you in?