hai
Hello! I'll be glad to help you out. May I know your query?
my device is not working
Please don't worry, I'll help you out with that. May I know your name, account number and the last 4 digits of your SSN?
jaws 7523 1543 1237 8526
Perfect! Now, could you let me know whether the green light on the device is visible or not?
no
As the green light on the device is not working, I'd like to inform you that your device is not working. But no worries, I'll send you a replacement device as soon as possible to solve your issue.
ok
Would there be anything else I may assist you with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!