Hello
Hello! Good morning, Fast net cable services. How may I assist you today?
These bills, why are they so high lately?
May I please know your name and email address so that I could check the details?
My name is Jonas Bronson and my email bronson@user.com
Thanks Jonas! May I please know the last 4 digit of the SSN?
it's 5679
Great! Please allow me a moment to check the details.
Sure
Thank you for your patience, I've checked and your details and found the reason for the hike in your bill. The promotional rate pack that you've been using has expired last week due to which you have been charged on normal rates and you see the hike in your bill.
I understand. Sadly, I can keep up with the payments so I think it's best to cancel the service
I'll be able to do that for you, but if you like to continue the service with us I'll be giving you a one time promotional offer of 10% discount of your next month bill payment, would you like to continue the service?
No, I want to cancel, please
Sure! Will cancel your service if you like me to do that, anything else I may help you in?
That's all, thank you
You're welcome! It was great assisting you, have a great day. Goodbye.