Hi! How may I help you?
Hey! I need help with my phone.
Sure! I'll be glad to help, could you please elaborate your query?
Sure, my phone's display is damaged and I want a replacement. Am I eligible for a replacement? Are you connected?
Sure! May I please know your name?
Sure, its Andre Russell.
Thanks Andre! Could you please share your phone number?
It's 233-212-232.
Great! May I pease know you email address? Please* Hope we are still connected?
I'm sorry, I had a connection glitch Really sorry to keep you waiting Cameron. My email is dsdh@sgai.com
No problem, please allow me a moment to check in the details.
Sure, cool.
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?