hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'll help you with that, may I know your name and the 16 digit account number?
Ziemann Bernard, 6789 5433 7809
Thank you Ziemann, may I also know the last 4 digits of SSN?
6508
Perfect! Could you please let me know if the green light on the device is still blinking?
green light
I apologize, may I know if the green light on the device is still working?
working
Perfect! Please give me a minute to proceed further.
ok
I really appreciate for your patience, as there's a problem with the device we've sent a replacement to the device. Our executives will reach out to you for further concerns. Will that be fine with you?
ok
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!