Hello! Good morning. How may I help you?
Good morning. My iPhone's screen is cracked and would like it fixed please. I have warranty.
I'll surely help you with that. May I know your name please?
Jon Quartermaster Sorry about that. My first name is spelled John with an h. John Quartermaster
Not at all a problem. Thank you for the confirmation. Could you please help me with your phone number?
Sure, that phone number is 590-449-8032
Awesome! Could you please share the email address that's on the account as well?
throwawayemail4040@gmail.com
Great! Would you like to have a replacement for your damaged iPhone?
Yes please.
Perfect! Please allow me a moment to process your request. Thank you staying on hold. I've a good news for you. Your request has been processed and you'll be receiving the replacement device within a couple of business days. You need to send the current device in the return envelope. Is there anything else that I may help you with?
Thank you for the replacement phone and I appreciate you sending a whole new phone instead of just fixing the screen.
I'm happy that I was a help to you. I hope that all your queries are cleared?
Yes that solved my issue. Thank you
Superb! Have a nice day. Bye.