HAI
Hello! How may I assist you today?
I NEED TO FIX THE SCREEN
Sure, I'll be of help to you. Please may I know your name?
JOHN
Hello, John! Please could you tell me as to do you have an insurance?
LIFE INSURANCE
I'm sorry, please could you tell me as to whether you've an insurance for your phone?
YES
Sure, I'll be able to help you in this regards. Please could you share your contact number?
7845598039
Thank you, John. Please could you also provide the e-mail address?
JOHNSTIVE039@GMAIL.COM
That's great! Please allow me a minute.
OK
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OKAY.I WILL SENT IT
Sure, I'm glad I could help. Would there be anything else that you want help with today?
NOTHING THANKS
You’re welcome. Always a pleasure to assist customers like you. Have a great day!