A very good morning! You've reached the Moon Airways customer service. How may I help you today?
Hello, where am i going to be sitting for my flight? ? Hello?
Sure, we are here to assist you in the best possible way. May I know your last name?
Smith
Awesome! And the booking confirmation number would be? Are we connected?
2345
I'm sorry but still the confirmation number you've provided is wrong. It goes just like C4RT56 or something like that!
Ok, it's C5RB57
Alright! The seat number allotted to you is B3 which is the window seat.
I would like to change my seat assignment to an aisle seat
Sure! I'll just check if there is any aisle seat available on the flight! Please allow me a moment. I've a good news for you. There is just 1 aisle seat available on your flight which is the L2. Do you want me to confirm that seat for you?
Yes, thank you.
Alright! I've confirmed the seat L2 for you. Would there be anything else I may help you with?
Actually I've changed my mind, sorry. I would like to change it back to a window seat.
No, I'm sorry, but we cannot change the seat frequently. I've already confirmed it and then made the changes.
Well that's not good
That's against our company policies sir. I hope you understand. I've asked you for confirmation before.
Okay, it's okay
Thank you for contacting us! Have a safe journey!