hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'll be glad to help you with that, may I know your name and the 16 digit account number?
Runolfsson Gerardo,7452 5869 8547 1287
Thank you Runolfsson, may I know the last 4 digits of SSN?
82965 8296
Perfect! Could you please let me know if the green light on the device is still blinking?
yes
Not a problem, as the device is not working. We've sent a replacement to the device. Will that be fine with you?
ok
Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're most welcome. Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!