Hey there, how may I help you today?
I want to remove an error charged credit card bill
I apologize for the inconvenience caused.  I'll help you with that. May I know your name please?
Tom cruise
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
6696 and 4289
May I know the date and amount of the charge?
date 13 june amount 659 dollars
Thank you for the details Tom, Kindly give me a minute to proceed further. Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
OK
Perfect! Is there anything I could assist you with?
no
Thank you for reaching out to us. It's a pleasure assisting you.