Hai.
Good morning, thank you for contacting enterprise software company, How may I help you?
I am using Skype. An application not working properply.
Sir, what is the issue with the application? that's bothering you.
I can't send the message.
Not to worry let's get your application checked. Could you please help me with your name?
Name : David.R
Thank you so much. Could you also help me with your Company name and the last 4 digits of your account number?
Company Name : Ace Hardware. Account number : 2565.
Great! Now could you go to windows programs and follow the given sequence:  All programs > software center > applications > updates application > skype > restart the application. Let me know if it's still not working.
Okay. I will try it now.
Sure.
Now my problem solved.
Awesome! Would you need anything else I could help you with?