HI SAM
Hello there, How may I assist you today?
YES, I HAVE ERROR IN MY CREDIT CARD BILL.
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
MY NAME IS PETER JOHN
Perfect! would you please share the last four digits of your SSN?
SSN NO.5041
Great! could you please share the 16 digits of your credit card number?
1657894300042351
Okay, would you please help me with the date, time and amount of the charge?
YESTERDAY NIGHT AND AMOUNT IS $100
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK SURE
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $100 which you've to receive within 48 hours. Would there be anything else I may help you with?
YES, ONE MORE HELP, I WANT TO CHANGE MY ADDRESS.
Okay, could also share your new address please?
MY ADDRESS IS 30,JESUS STREET, MD 23561
Hey! I've updated your address, you'll receive a notification on your banking application about the same shortly. Kindly, acknowledge it.  Would there be anything else I may help you with?
NO THANKS, BYE ,HAVE A GREAT DAY.
I hope I have answered all your questions for today?
YES PERFECT
I hope that was useful, It was really pleasure assisting you, Hope to see you again. have a nice day ahead!