hi
Hello! How may I assist you?
my internet bill is too high
No worries, I'll let you know the reason. May I know your name and the account number?
murali & 6666 2356 8569
Murali could you also help me out with the last 4 digits of your SSN?
7854
Perfect! Could you also help me out with the extra charge being charged on your bill?
23$
Okay! Please allow me a moment while I go ahead and check with your account.
ok
Thanks for being patient. I'd like to inform you that you've been charged extra on your bill because of the increased tax rates which increased from 2.5% to 5%.
ok
Would there be anything else I may assist you with?
nothing else thank you
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.