HI,GOOD MORNING MY DEVICE IS NOT WORK
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today? For sure! May I know your name and the account number?
Kovacek Flora, 6758 7675 9897
Thank you Kovacek, may I know the last 4 digits of SSN?
1837
Perfect! May I know if the green light on the device is blinking?
YES
Not a problem, please give me a minute while I get this done for you.
OK
Thank you for staying connected. As there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
OK
Perfect! Is there anything else I may help you with?