hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I really apologize for the inconvenience, could you please let me know your name and the 16 digit account number?
Rosenbaum Gregg, 6676 9099 8987 5323
Thank you Rosenbaum, could you please help me with the last 4 digits of SSN?
4782
Thank you very much, may I know how much extra amount has been charged on the bill?
56
I'm sorry for that, please give me a minute while I get this done for you.
ok
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $56. Please ensure to pay the bill on the right time to avoid the inconvenience.
ok thankyou
You're welcome, will there be anything else I could help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!