A very good morning, How may i assist you today?
my last credit card bill was charged extra
Sure thing, i can help you with that error. May I please know your name and the card number please?
raja  and 2547
Perfect! May I also know the last four digits of your SSN?
2514
Thank you. To process the request I'll now require the date of charge,  and the amount of charge.
16-06-18 and $25
Awesome. I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
hmmm ok
Would there be anything else I may help you with?