hai
Hello! How may I assist you?
my internet mode is not working
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
senthil 451862147251
Senthil could you also help me out with the last 4 digits of your SSN?
4821
Perfect! Could you please let me know if the green light on the device is working?
no green light  is working not
Okay as the green light is not blinking on the device I'd like to inform you that the device isn't working. However, no worries I'll send the technician and a new device right away to your place so that he'll replace your old device and install a new one.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks
Okay! Thanks for reaching out to us, hope you'll have a wonderful day ahead.