Hey! How may I help you today?
my address has changed on my account I need some help
I'm sorry I was unable to understand your query clearly, could you please be more clear about the query?
Sorry my card was missing so please close account
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Hernandez Hill
May I also know the last four digits of your SSN?
5486
I'd also require the complete 16 digit credit card number.
554486523223311
Thank you. Could you help me with the date and amount of the charge? Could you help me with the date when the card was last used?
15th june
Okay! Not a problem! I had made a request to our department to issue a new card for you. Our associate will soon contact you for confirming a few credentials. And soon, you'll receive a new card on your registered address. I've blocked the card for now.
ok thank you
You're most welcome. Would there be anything else I may help you with?
no
Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.