HI
Hello there, how may I help you today?
I WANT CHANGE MY ACCOUNT ADDRESS
Sure thing, could you please help me out with your full name?
MARY KIM
Great! Could you also please help me out with last 4 digits of your credit card and SSN?
CARD NO - 8631 SSN - 7631
Perfect! Could you please help me out with your new address for me to update in the portal?
NO - 75/96 HELLO ROAD CH - 56
Thank you for the information. Please allow me a moment while I do the needful.
OK
I highly appreciate your patience, I would like to inform you that I've successfully updated your address to NO - 75/96 HELLO ROAD CH - 56.
THANK YOU
You're welcome! Is there anything else I may assist you with?
I MAD A PURCHASE OF $500 BUT IT SHOWS ME A $600
Apologies for the inconvenience caused to you. I'll help you to remove the extra charge. Could you please help me out with the date?
18/06/2018
Okay! PLease allow me a moment while I check with the account.
OK
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $100 from your account.
THANK YOU SO MUCH DREW
You're welcome! Is there anything else I may assist you with?