hai
Hello there! Welcome to Act fiber net services, how may I help you today?
HEY SPENCER.. I NEED TO INFORM YOU THAT MY DEVICE IS NOT WORKING FROM LAST MONTH.. WHY IS IT SO?
I'll be glad to assist you with that, may I know your name and the last 4 digits of SSN?
NAME - ABHINAV CHOPRA SSN - 1498
Thank you Abhinav, may I also know the 16 digit account number? '
MY ACCOUNT NUMBER IS 2036914870254194
Perfect! Could you please let me know if the green light on the device is blinking?
NO.. THE GREEN LIGHT IS NOT BLINKING TOO..
Not a problem, please give me a minute to proceed further.
HMM OKAY.. TAKE YOUR TIME I WILL WAIT..
Thank you for staying connected, we've sent you a new device in regards to the replacement with the old one. Will that be fine with you?
A NEW DEVICE? OKAY.. GREAT THANKS SPENCER.. THAT'S COMPLETELY FINE
You're welcome, is there anything else I may help you with?
THAT'S IT SPENCER..
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
MY PLEASURE
Good bye!