HI
Hello! How may I assist you?
HEY DREW.. I WANT TO KNOW WHY DID MY BILL INCREASED WITHOUT ANY REASON
Oh I'm sorry about that. However, no worries I'm here to help you out with that. May I know your name and the 12 digit account number?
NAME - HANITH PRASAD NUMBER - 512970358014
Hanith could you also help me out with the last 4 digits of your SSN and the amount of the charge on your bill?
SSN - 5710 AMOUNT - 5,000 INR IT WAS SUPPOSED TO BE 2,000 INR. HOW CAN IT GET INCREASED WITHOUT ANY REASON?
Thanks for providing the required information Hanith. Please allow me a moment while I go and check with the account.
SURE
Thanks for being patient. I'd like to inform you that INR 3000 has been charged more on your account as there was over usage of data on your account.
OH , BUT CAN YOU REDUCE THAT CHARGES
I'm so sorry but I wouldn't be able to reduce the charges on your bill as it has already been processed according to the data usage of the customer.
OK SO I WOULD LIKE TO CANCEL THIS INTERNET SERVICE DREW
Are you sure you want to cancel the internet service as it is a very good connection and we are coming up with new offers very soon.
YES. I AM SURE.. YOU CAN GO AHEAD AND CANCEL THIS SERVICE RILEY
Okay! I've cancelled your internet service successfully.
THANKS RILEY
You're welcome! Would there be anything else I may assist you with?
NO. THAT'S IT
Awesome! Thanks for choosing us, hope you'll have a wonderful day ahead.
ANYTIME
Goodbye