hai
Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
my device is not working
Oh that's bad, may I please know if the green light on the device still working?
yes that's right
Alright! No worries, I'll be applying for a replacement device for you, could you please let me know your name?
great name is erick d alex
Thanks Erick! May I please know the account number and the last 4 digit of your SSN?
yur'e welcome SSN number is 1079
I'll also need your account number could you please share that?
yes sure 9003 7206 5316 3211
Perfect! Please allow me a moment to check the details.
okay definitely
Thanks for waiting, I've processed your details and have applied for a replacement of the device, you'll soon receive the device. Anything else I may help you in?
no thanks
My pleasure! It was great assisting you, have a wonderful day. Goodbye.