llo Hello, how may I help you with today? *
I had a question about a charge I see on my account. It isn't something I purchased
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Sure that would be 9008 and 9995-5202-5445-0005
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
Sure the charge happened yesterday June 25th, at 6pm in the amount of 98.00, it was made at a deli on main st in Ronkonkoma, NY called The Little Shop and it was for several gift cards and a sim jim
Thank you. Bear with me for a moment while our system finishes processing your information. Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
ok gret great
Would there be anything else I may help you with today?