hi,
Hello there, how may I help you today?
my last credit card bill was extra charge. so kindly refund me.
No worries, I'm here to help you out. Could you please help me with your full name?
Jagan
Great! Could you also please help me out with the last 4 digits of your SSN?
4587
Could you also help me out with your credit card number?
5454197684759584
Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
18-06-18, around 11.30am.. $74
Okay! Thank you. Please allow me a moment while I check with the account.
ya sure..
I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $74 from your account.
oh, thank you. And I want change my address on my account
Sure! I'll do that for you. Could you please help me out with your new address for me to update in the portal?
1/854, xender coloni, UK
Okay, great! Please allow me a moment while I update the address in the portal.
ya sure
thank you for being so patient. I would like to inform you that I've successfully updated your address to 1/854, xender coloni, UK.
thanks, Can you tell me about the company's new lower rates I saw in a commercial are available to me.
I would love to help you with that. However, for more insight into the lower rates one of our members from the specialty team will get in touch with you to let you know more about the details.
ok.. thank you...
You're welcome. Is there anything else I may assist you with?