Good morning
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
My device is not working could you help me with that?
I'll surely help you with that, may I know your name and the 16 digit account number?
Sure I am George Mathew and my account number is 258349378147829
Thank you George, could you please help me with the last 4 digits of SSN?
Sure , here is my SSN number 1572
Awesome! Could you please let me know if the green light on the device is still blinking?
No its not blinking
Not a problem, please give me a minute to proceed further.
Yes please
I really appreciate for your patience, as there's a problem with the device we've sent a replacement to the device. Our executives will reach out to you for further concerns. Will that be fine with you?
Yes I am happy now..
That's great! Is there anything else I may help you with?