hi
Good morning! You've reached Syspro Tech support. How may I help you today?
i need some software updates
Sure! I'd be glad to help you in this regard. Could you please help me with your name and the last 4 digits of your account number?
sam 1234
Awesome! Could you please help me with your company name?
eumkyng kweon
Alright! Could you please help me with the software name and the issue you are facing?
java
Perfect! Thank you for the response. Please allow me a moment, while I get this done for you.
ok
I've looked into the issue and it seemed  to be that, the version of the application you were using was the old one and hence, the application wasn't getting accessed. However, I've upgraded it to the latest version. And, could you please check and let me know if the application is getting the access?
yes
Great! Anything more I could do for you?
nothing
Wonderful! Thank you for reaching out to us, we are always here to help you. Have a nice day!