Hey there! How may I help you today?
The is an incorrect charge on my statement.
I'm sorry to hear that. However, I'll do my best to help you out. Please may I know your name?
April Smith
Thank you, April!Please could you help me with the credit card number and also your SSN number?
123456789 555-55-5555
sure. Please could you provide me with the amount charged and also the date on which it was charged?
6/1/18 12:05 AM 108.95
Thanks again! Please give me a moment. Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?