hi spencer
Hello there! Welcome to Act fiber net services, how may I help you today?
my device is not working
I I'll help you with that, could you please let me know your name and the 16 digit account number?
my name is suresh 4146764764897544
Thank you Suresh, may I know the last 4 digits of SSN?
4787
Perfect! May I know if the green light on the device is blinking?
yes
Not a problem, please give  me a minute while I get this done for you.
ok
Thank you for staying connected, I've initiated your replacement. As the device is not working we've sent a replacement to the device.
OK THANKS
You're welcome, is there anything else I may help you with?
no nothing
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
ok good bye
Bye!