hey! how may i help you today?
Hello:) I just received my credit card statement and there is a charge on there that does not belong.  Can you remove this for me or help my in this process? Are you still there?
Yes sure, we are still connected.
Are you able to help me?
Yes sure, I'll help in this regards.
Ok thanks
could you please share the date and amount of the charge?
It was 5/30/18 for $25.00 I didn't authorize that purchase.  Can you dispute this for me or what needs to be done?
I'm so sorry, looks like there might be some glitch in the statement, I'll remove it right away for you.
I really appreciate you taking care of this for me. Will this adjustment show on my next statement?
Awesome, I've made the necessary changes for you. Yes, this adjustments will be shown in your next statement.
Good deal.  Thank you so much!
Is there anything else i can assist you with?
No that was all.  I hope you have a great day!
Glad to assist a customer like you. have a nice day. goodbye.