Hai.
Good morning, thank you for contacting enterprise software company, How may I help you?
I am working at a company and using skype. My application not working properly. I can't send the message.
Not to worry let's get your application checked. Could you please help me with your name?
Name : Michael.
Thank you so much. Could you also help me with your Company name and the last 4 digits of your account number?
Account Number : 2973. Company name : Newfield Exploration.
Great! Now could you go to windows programs and follow the given sequence:  All programs > software center > applications > updates application > skype > restart the application.
Okay. I will try it now.
Let me know if it's still not working.
Now the application  working good. Thank you.
You're welcome. Is there anything I could help you with?
No. Thank you so much for your help.
Thanks for reaching out to us.  Have a great day ahead.