Hi I need some help please. My device doesn't seem to be working.
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
Good morning, my device doesn't seem to be working.
I regret your inconvenience. I'll surely help you in this regard. May I know your full name and your account number?
It's Althea Monroe and the account number is 3863678925467654
And, may I know the last 4 digits of your SSN number?
It's 5734
Lovely! Could you please check and let me know if the green light on the device is blinking?
It is blinking.
Alright! Not a problem, In order to avoid such instances in the future, I'll help you get a replacement done for the old one. Our executives will deliver the device within 2-3 days. Would that be okay?
Ok, that sounds great.
Great! Is there anything else that I may help you with?
That's it. Thanks!
You're welcome! Thank you for choosing us, we are always here to help you. Have a nice time!