hi
Hi and welcome to universal cable customer service. How may I help you today?
device is not working
Oh! I'm so sorry to hear that. To help you with your matter, may I know your name and account number please?
raj 458256985142
Great! just for verification, may I know the last 4 digits of your SSN please?
4218
Thank you for all the details. May I know if the green light on your device is blinking or not?
yes
Awesome! We will be sending you a replacement device. May I know your address please?
454 annanagar,melur
Perfect! I've booked your order. You will be receiving a replacement device within 48 hours. We are extremely sorry for your inconvenience. Will there be anything else I could do for you?