hi
Hello! Good Evening, Fast net cable services. How may I assist you today?
my device is not working
Oh that's bad, don't worry I'll be able to help you. Please let me know if the green light on the device still blinking?
no
Alright! I'll just apply for a  replacement device for you, may I please know your name and account number?
john smith 54755869848
Thanks John! May I please know the last 4 digit of the SSN?
5265
Great! Please allow me a moment to check the details.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
no you thank you
You're welcome! It  was great assisting you, have a nice day. Goodbye.