Hey there, how may I help you today?
Hello.  I need to check my account balance.  Can you help me?
I'll be glad to assist you with that.  May I know your name please?
Yes.  Sarah Smith. My name is Sarah Smith.
Thank you, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
My social is 1234, and the account number is 5678.
Awesome! Kindly give me a minute.
Ok
Thank you for holding on. Your account ending with 5678 holds a balance of $500.
Please transfer $100 to the account number 0090
Could you please let me know the last 4 digits of account from which you'd like to transfer?
0090 Oops.  From 5678
Perfect! Please give me a minute to proceed further.
I want to transfer $100 from 5678 to 0090 Thank you
I appreciate for holding on, I've initiated your transfer. You'll receive an e-mail shortly.