hi
Hello! How may I assist you?
i need to know y my bills going up
I'll check with your account and let you know about that immediately. May I know your name and your email address?
mani and mani466@gmail.com
Mani could you also help me out with the last 4 digits of your SSN?
5454
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the increase in your bill is due to the expiration of the promotional rate contract which was going on for the past 3 months.
ok. i would like to cancel my cable service
Are you sure you want to cancel your cable service because we are coming up with new offers again and I'm sure you'll like it more this time.
yes
Okay how about this, I'll provide you a 10% off on your next monthly bill and also make sure that you'll be receiving some new offers as soon as possible?
no. pls cancel
Okay as per your request, I'll go ahead and cancel your service and it'll be deactivated in the next 30 minutes. Would there be anything else I may assist you with?
no
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!