HAI
Hello! I'll be glad to help you out. May I know your query?
I'M MOVING TO A NEW CITY
Congratulations! How may I help you out with that?
I WOULD LIKE TO CANCEL MY SERVICE
I understand your concern, but I'd like to inform you that we can transfer your service to the new city. Would you want me to transfer the service?
NO CANCEL MY SERVICE PLAESE  PLEASE*
Are you sure you want to cancel your service because, I'd like to inform you that we can offer you a discount once your transfer your service. I can go ahead and offer you a 10% off.
NO MY BILL WAS TOO HIGH
How about I'll offer you a 10% off on your next month's bill?
NO THANKS
Okay as per your request I'll go ahead and cancel your service. Would you help me out with your name and your account number?
HANNAH AC-2013654785632102
Hannah, I'd like to inform you that as per your request I've cancelled your service. Would there be anything else I may assist you with?
THANK YOU NO
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead.
BYE
Goodbye!