hi, good morning
Hello! a very warm good morning and welcome to universal cable customer service. How may I help you today?
my internet bill is too high
Oh! I'm so sorry to hear that. To move further, may I know your name and account number please?
O'Hara Theodore, 7980 5540 2843
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
2931
Thank you for all the details. Just give me a minute, I will contact my team regarding your matter and will let you know ?
ok
Perfect! may I know how much extra were you charged?
$60
Oh! I'm really sorry for that. I contacted my team and it seems you have subscribed for cricket score alerts and that's why your bill is going high.
ok
Awesome! I hope I helped you with your query. Will there be anything else I could help you out with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You are always welcome. For further queries, feel free to communicate to us. We are always here to help you. Thanks for connecting with us. Have a great day ahead and take care. Bye :)