HAI
Hi there! Welcome to universal cable customer service. How may I help you today?
I WANT TO NEED A CABLE SERVICE IS NOT WORKING IN HAVING TROUBLE
Oh! I'm so sorry to hear that. Be assured! I'll definitely help you. To proceed further, may I know your name and 16 digit account number please?
okay sir john 4852136498270354
Awesome! just for verification, may I know the last 4 digits of your SSN please?
4562
Thanks for all the details. Is the green light on your device blinking?
okay sir
Sorry sir I couldn't get you. Is the green light on your device blinking?
no sir
OH! I'm so sorry to hear that. We will be sending you a replacement device. May I know your home address please?
nothing
Sorry sir I couldn't get you. May I know your home address please so we can make a shipment of replacement device to your home?
P.O. Box 3700 Eureka, CA 955026600
Great!  I've forwarded your matter to my team. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
okay sir
Great!  Will there be anything else I could do for you?
nothing
Thank you for giving us opportunity to serve you. For further assistance, feel free to contact us on our toll free number. Have a nice day and take care. Goodbye :)