Hai.
Hello there! How may I help you?
My iphone sceen was cracked on few days ago. I Need to fix a new screen for my phone.
That's bad, I won't be able to help you fix it but I can help you apply for a replacement would you like me to that?
okay please do it.
Sure! May I please know your full name?
Michal.D
Thanks Michal! May I please know your contact number and email address?
8945721607 Michaljo451@gmail.com
Perfect! Please allow me a moment to check in with the team.
okay.
Thanks for being patient, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope.  will that be okay?
Yes okay. Thank you.
You're welcome! Anything else I may help you in?
No.Thank you so much for your help.
My pleasure! It was great assisting you, have a great day. Goodbye.