Hello there! How may I assist you today?
my device is not working
I'll be glad to assist you with that, may I know your name and the 16 digit account number?
batcha 6657 7737 8757 9747
Thank you Batcha, could you please let me know the last 4 digits of SSN?
7460
Perfect! May I know if the green light on the device is blinking?
noi' no'
Not a problem, please give  me a minute while I get this done for you.
ok'
Thank you for staying connected. As the device is not working, we've sent you the new device as the replacement with the old one. Our executives will reach out to you for further concerns. Will that be fine with you?
ok fine
That's awesome! Is there anything else I may help you with?
no
Thank you for choosing us and cooperating with us. Have a great day ahead!