HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
I regret your inconvenience. I'll be happy to help you with that. May I know your full name and your account number?
Koss Casey,5784 2578 4514
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
2072 AND $84 ARE YOU HERE
Thank you Ms.Casey. Please allow me a minute or two, I'll get back to you with the reason.
OK
I appreciate your patience in holding up. Well, I see Ms.Casey that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
OK
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a wonderful day!