hi good morning
Good morning! You've reached Net link Media Services. How may I help you?
my internet bill is too high
That's really upsetting. I'll surely help you in this regard. May I know your full name and your account number?
George arwel 6788 9876 4566
And, also may I know the last 4 digits of your SSN number and the extra amount on your bill?
6544 60$
Perfect! Thank you for that. Please allow me a minute or two, while I get this done for you.
OK
Well Mr.Arwel, I'd like you to be informed that the reason behind the increase in your bill is your contract for the basic cable services has expired and you no longer have the promotional rates.
OK THANK YOU
You're welcome! Would there be anything else that I may help you with?
NOTHING ELSE
Wonderful! Thank you for choosing Net link services, we are always here to help you. Goodbye!