Hello
Hello there! Welcome to Act Fiber net services, how may I help you today?
Hi I want to cut your cable connection
I apologize, may I know the reason for the cancellation for the cable service?
Your bills going up every month, and cannot be tolerate this. I am very frustrated by your service, please cut your cable connection, I don't want anymore.
I really apologize for that, could you please let me know your name and the email address?
Christine Smith / christine.smith@mail.com
Thank you Christine, may I also know the last 4 digits of SSN?
5482
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill on the right time to avoid inconvenience.
I assume that you are having wrong information. I paid bill every month without fail.
As per the information recording in I see that this is only the reason for the extra charge.
Okay then, lets come to a conclusion. I want to cut your cable connection.
I'm so sorry, we can actually provide you 10% discount for the next monthly bill. Will that be fine with you?
That's great. I accept this offer.
Thank you for cooperating, we regret the inconvenience caused to you. Is there anything else I may help you with?
That's all the information needed now. thanks.
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!