Good morning! You've reached Net link Media/Cable Services. How may I help you today?
hi
Hey! How may I assist you today?
I want to know why is my bill going up every time
I completely understand. Could you please help me with your full name and your email address?
Rimmel John Rimmie78@gmail.com
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
5586 $45
Thank you! Could you please allow me a moment, while I get this done for you?
ok
According to our system records, I see that your contract has expired and your no longer have  the promotional rates. Hence, There is an increase in your bill.
ok, i request you to cancel my cable service
Sure, I'll do that. Before that, may I say that we have a one-time special promo offer of 10% off on your next months bill. Would you like to avail that?
no i dont want
Alright, Not a problem. I'll go ahead and cancel your service. You'll here after receive no notification from us. Would there be anything else that I may help you with?
nothing bye
Thank you for choosing us, we are always here to help you if you have any queries in future. Goodbye!