hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
my cable is having trouble connecting to the internet
I'll help you with that, may I know your name and the account number?
213478954320
Thank you, may I know your name and the last 4 digits of SSN?
yuvi i998
Thank you Yuvi, could you please be more specific with the last 4 digits of SSN?
1998
Thank you. Just for the confirmation, did you restart the router?
yes'
Perfect! Isn't the internet still working?
yes
Not a problem, please give us 24 hours to send a new router. The executives will contact you for further fixation of the router. Will that be fine with you?
no
I apologize?
now good
I'm afraid I couldn't understand your reply, could you please be more specific with the reply?
now ok...
Is it that your internet is working you're referring to?
no
Oh! I'll surely help you with the replacement, is there anything else I may help you with?
no
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!