HI
Hello, how may I help you with today?
I LOST MY CREDIT CARD LAST WEEK SO I WANT NEW CARD
I realise that this situation is difficult, but let’s try and find a solution. Could you please let me know the name and last 4 digits of SSN?
NAME - KANMANI SSN - 7316
Thank you, Could you let me know the credit card number?
6702
May I also ask when was the last time you have used the card?
18/06/2018 TIME - 07.30 PM
For security reasons have you filed a police report?
YES
That's great! I've just blocked the card and issued a new one which would be reaching you in 2 days.
OK THANK YOU SO MUCH ALEX
Your welcome, would there be anything else I may help you with today?