hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I apologize for the inconvenience, could you please let me know your name and the 16 digit account number?
Kassulke Austin, account no:5678 8907 5678 7689
Thank you very much, Kassulke . Could you please let me know the last 4 digits of SSN as well?
1806
Perfect! May I know how much extra has been charged on the bill?
34$
I'm sorry for that, please give me a minute to proceed further.
ok
Thank you for staying connected, as you've failed to pay the previous month bill you're now charged an extra amount of 34$. Please ensure to pay the bill on the right time to avoid the inconvenience.
ok thank you
You're welcome, is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!