Hello! Good Evening, Fast net cable services. How may I assist you today? Hope we are connected? If there is no reply I'll be forced to close the conversation.
yes  change my service
Absolutely! I'll be able to help you in this, may I please know your name and your account number?
ram 569874236589
Thanks Ram! Please let me know the last 4 digit of the SSN?
6958
Great! Please let me know which service you want to change and to what?
intarnet
Alright! To which service you'd like to change to?
home phone
Sure! Please allow me a moment to check the details.
ok
Thanks for waiting, I've checked your details and will be changing your service plan from internet services to home phone services. Will there be anything else I may help you with?
no thanks
Alright! It was great assisting you, have a wonderful day. Goodbye.