Hello
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
I need change to home phone.
For sure! Could you please help me with your name and the account number?
My account number is 98451485456215
Thank you, may I know your name as well?
My name is mano
Thank you Mano, could you please let me know the last 4 digits of SSN?
4445
Perfect! May I know which service you currently have?
I want premium cable service
For sure! Do you have home phone service or the internet service?
internet service
Perfect! I'll surely do that for you, please give me a minute to get this done for you.
Okay
Thank you for staying connected, as you're serving the premium cable and you'd like to change to the internet service. You're now changed to the internet service.
Yes! sure
Awesome! Is there anything else I may help you with?
No thanks
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!