HI
Hello. How may I help you today?
I HAVE MY CREDIT CARD IS LOST .
I'm sorry for the loss. I'll be glad to assist you with the new one. Could you please help me with your full name, the last four digits of your SSN and your credit card number?
NAME : RAJESHWARI AND SSN NO 4400 AND A/C NO : 5508
Thank you for the information Rajeshwari. Could you also help me with the date the card was last used? Did you file a police report?
NO
Not a problem if there isn't any payment without your permission. But I suggest you to always report to police and file a complaint for the lost card. I'll also go ahead and cancel the lost card and issue a new one on your name.
It will be sent to you by tomorrow.
NAME : MANJU
I'm sorry I didn't understand about the last name.
MANJU
You want me to issue the card on another name?
YES
I'd like to do that for you Rajeshwari. However we are only allowed to issue the card on the account holder's real name. I'm afraid i'll be unable to do that for you.
OK
I've already issued a new card on your name Rajeshwari. It will be sent to you by tomorrow.
OK THANK YOU SO MUCH BYE.
You're welcome. Is there anything else I could help you with?