MY PHONE IS DAMAGED
Hello good  morning! How may I help you?
DREW ARE YOU HERE
So Sorry to hear that, I won't be able to help you in fixing it but I'll be able to help you get you replacement, Would you like me to do that?
YES MY PHONE IS DAMAGED
Alright! May I please know your name?
DREW
Thanks you! May I please know your phone number and email address?
965 564 6743 DREW@GMAIL.COM
Great! Please allow me a moment to check in the details.
OK
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
OK THANK YOU
My pleasure! Anything else I may help you in?
NOTHING ELSE
Alright! Have a great day, goodbye.