Hello! A very good evening to you. How may I help you today?
Hi
Hi.
I need your help to fix my screen.
You mean the screen of your phone?
Yes my broken mobile screen
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
Yes, insurance available for my phone
Awesome! That will be helpful. May I know your full name please?
Yes, I am Fernandes
Could you please help me with your phone number and the email address Mr.Fernandes?
Yes, sure! 452.213.5252 and fernandesdass@comcast.net
Thank you for the valuable information. Please allow me a moment while I get the best possible solution for you.
Okay!
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
Oh sorry! please update my mobile number  452.526.2323 I have sent a wrong mobile number first.
Not an issue, I'll update it right away!