hi
Hello there! Welcome to Brad Ford Web services, how may I help you today?
my device is not working
I'll help you with that, may I know your name and the account number?
lilly 985478968745
Thank you Lilly, could you please let me know the last 4 digits of SSN?
6587
Perfect! May I know if the green light on the device is still working?
no
Not a problem, please give me a minute to proceed further.
ok
Thank you for staying connected, we've sent a replacement to the device. Will that be fine with you?
ok
Perfect! Is there anything else I may help you with?
ok no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!