Hello! Good morning! I'd would be elated to assist you.
Hi sam, I have problem with credit card statement..
okay! would you please elaborate more about the error?
i have charged the service charge twice on statement.Please remove the charges
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.  May I know your first and last name please?
umma maheswari
Perfect! May I also know the last four digits of your SSN?
5874 Hi sam Hello 5874
yes we are connected. Awesome! Also, may I please know the last four digits of your account number??
2563
would you please help me the date, amount and time of the charge?
hello
We are connected !
06/06/18 amount 658 sam Be fast sam why so late
Okay, I apologies that this happened, I've made a request for the refund of $658, and also raised a complaint against this so that you don't face this error again. Would there be anything else I may help you with?
sam i want to update my address in my records hello
Yes sure, I'll help you that too, would you please share your new address? We are connected!
258 SUMMER HEATH ROAD,BANSBURY SALEM TN 258 SUMMER HEATH ROAD,BANSBURY SALEM TN SAM HI
Okay great! please share your new address?
SAM 258 SUMMER HEATH ROAD,BANSBURY SALEM TN
We are connected!