Hello
Hello there! How may I help you today?
hi, my phone screen broken today, I need replacement details
Sad to hear that! I'll definitely help you with that. May I know your full name please?
Jason Smith
Lovely! Could you please share your contact number and email address?
521-263-5210 jason.smith@mail.com
Perfect! Thank you for sharing the information. Could you please allow me a moment, while I get this done?
sorry phone number should be updated. 521-236-5210
Not a problem, I'll look up to the changes. Allow me a moment, I'll be back with the details.
sure, please.
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in an envelope.
Ok, sure.
Would there be anything else that I may help you with?