hello
Good morning! You've reached Net Link cable/media services. How may I help you today?
just got my last bill and I am shocked to see it has gone up AGAIN why? i have not changed anything on the account
I completely understand your situation and how that feels. However, I'll be happy to help in this regard. Could you please help me with your full name and account number?
Juan Jimenez 884477
Awesome! May I also know the last 4 digits of your SSN number?
1001 Why did the price go up?
I'll surely give you a reason behind that. Could you please allow me a minute or two, while I look into the matter?
ok
I appreciate your patience in staying up.  Well, Mr.Juan I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
that is what they told me the last time didn't think the account had any more "promotions" is this going to happen again?
Definitely sir, But if you change your service to a premium or platinum this wouldn't be the case surely.
not so sure i can believe that i think it is time to let you guys go just got a promo in the mail i am going to look into
If you wouldn't want that we give the one-time special promotion of 10% off on your next month bill. Will that be okay?
no.  the bill has gone up way more than 10% and I see all the offers you have for new customers give me one of those deals, or I just want to cancel
Surely we do that a  one-time offer for our customers with a 10% promotional off on your next months bill. Would you want to avail that?
no, thank you give me new customer pricing, or just cancel my account
That's alright sir, We have the only deal. If you'd like to cancel that's alright, I would do that for you.
thank you i appreciate your help please have a nice day
You're welcome! Is there anything else that I may help you with?
no. thanks again
Thank you for reaching out to us, we are always here to help with any media/cable issues in future. Goodbye!