hello
Good morning! You've reached Alliance Airways Customer service, how may I help you?
I NEED TO CHANGE MY SEAT
For sure! I'll help you with that, could you please help me with your last name and the booking confirmation number?
I AM AJITH
Thank you Ajith, may I know the booking confirmation number as well?
CONFIRMATION NUMBER M4
I apologize, the booking confirmation number consists of 6 characters with letters and numbers.
CONFIRMATION NUMBER 658902
Perfect! I guess, it should consists of letters as well, please re-check the confirmation number.
CONFIRMATION NUMBER KUM802
Perfect! Please give me a minute to check the seat assigned to you.
MY SEAT L3
I really appreciate for staying connected. As per the booking confirmation number, your seat number is L3 Aisle. Would you prefer Window seat, Aisle seat or Middle seat?
WINDOW SEAT
Great News! I've found a seat in the Economy class with the window seat and with the same price. The seat number is M4, is this change fine for you?
OK NO PROBLEM THANKS  YOUR FOR INFORMATION
You're welcome! Is there anything else I may assist you with?
OK THANK YOU VERY MUCH
I'm glad that was helpful, thank you for reaching out to us. Have a great day ahead and happy traveling!
NO HAVE A GREAT DAY BYE
Good bye!