hai
Hello there! How may I assist you today?
my iPhone screen just cracked
Oh sorry to hear that, may I please know your full name?
anjali
Thanks Anjali! Could you please share your contact number?
9856425856
Great! May I please know your email address?
anju756@gmail.com
Perfect! Please allow me moment to check with the request.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
ok thanks
My pleasure! Is there anything else I may help you in?
no thanks
Great! Have a great day, good bye.