Hai.
Hello! How may I assist you?
I want to change my service.
I'll help you out with that. May I know your name and your account number?
Sebastian.F Account number 4539478500712930
Could you also help me out with the last 4 digits of your SSN?
SSN 1845
Perfect! Sebastian could you also let me know which service are you using currently?
cable
Okay may I know to which service would you like to change to?
premium cable
That's amazing! Please allow me a moment while I go ahead and upgrade your service.
okay.
Thank you for staying connected. I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
okay.Thank you so much.
You're welcome! Would there be anything else I may assist you with?
No.Thank you so much.
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!