Hello how are you?
Hello. I'm doing pretty good. How are you?
I'm good thanks.  I was hoping to order a new card soon. My current one is going to expire soon.
Sure. Could you please help me with your full name, the last four digits of your SSN and your credit card number?
Yes my name is Bob Sunny. Last 4 digits of my SSN are 0987. My credit card number is 4567 8888 9999 4444
Thank you for the information Bob. I see your credit card will be expired by the end of this month.
Yes that is correct. So hopefully ill get it before then. I should of done this sooner.
I apologize, we'll be unable to issue a new card unless the old one is expired.
Oh okay. No problem. Well ill just wait until then. No problem.
Thank you so much for understanding Bob.
No problem.
Any how I'll go ahead and raise a request for the new card for the next month and you'll receive the card by the first of the next month.
That would be perfect. Sounds great. Thank you for your help.
You're welcome. Is there anything else I could help you with?