Hey there! How may I assist you today?
Hi i need to fix my screen
Sure thing! Could you please confirm, if your phone screen is broken or damaged?
Yes :(
I haven't got your last response, is it damaged or broken?
yes
I'l be glad to help you with your query, Could you please help me with your full name?
John
Could you please help me with your contact number and email address as well?
754-852-9878
And your email address would be?
johnmathew@gmail.com
Awesome! May I go ahead and confirm your details?
Ya sure
Perfect! Thank you for sharing the information, Please allow me a minute or two, while I get this done for you?
Okay
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope
Okay :)
Is there anything more that I may help you with?
No thank you
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a wonderful day!