Hello, there! How may I assist you today?
Good morning, can you help me clear up an error on my statement? A charge was made that is not from me
Sure, I'm here to help you out with that! Could you please help me out with your full name?
Anastasia Flynn
Awesome! Could you please help me out with the last 4 digits of your SSN?
1384
Great! Could you also please help me out with your credit card number?
1287-8555-3636-0222
Amazing! Could you please help me out with the date of the charge and the amount of the charge?
the charge was made on MAy 29th and it was for $14.88
Perfect! Please allow me a moment while I check with the account.
ok
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $14.88 from your account.
Awesome, thank you so much
You're welcome! Is there anything else I may assist you with?
Yes, I had a question. Last night while I was watching jeopardy I saw a commercial about new rates you guys are offering, they are a lot lower than what I currently pay. How can I get those rates on my account?
Oh okay! I'd love to help you with that. However, for more insight into the lower rates one of our members from the specialty team will get in touch with you to let you know more about the details.
Ok that is fine
Thank you! Is there anything else I may assist you with?
That was all for today, thank you for your help
Awesome! I'm glad I was of help, have an amazing day ahead!