hello sir good evening sir
A very good morning, How may i assist you today?
sir i need to report an error in my credit card bill
Sure thing, May I please know your name and the card number?
sure,myself Elly Roger.my card number is 789630025856.
Perfect! May I also know the last four digits of your SSN?
ok sir,it is 8978 .
Thank you. To process the request I'll now require the date of charge, and the amount of charge.
sure.it was on 6/27/2018.and the amount was 20 USD extra.
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
thank you sir.
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead.