Hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
I want my bill keeps up
I really apologize for the inconvenience, could you please help me with your name and the email address?
Matthias Greene
Thank you Matthias, may I also know the last 4 digits of SSN?
MatthiasGreene@gmail.com 6578
Perfect! May I know how much extra amount has been charged?
1000
Sure! I'll look upon the reasons for that, please give me a minute while I do that for you.
okay
Thank you for staying connected, as you've failed to pay the bill for the previous month you're charged an extra amount of 1000. Please ensure to pay the bill at the right time to avoid the inconvenience.
yes
Is there anything else I may help you with?
Nothing else Thank you very much Have a great day
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!