hi
Hey! How may I help you today?
my credit card was charged extra amount
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Suresh raj
May I also know the last four digits of your SSN?
2546
I'd also require the complete 16 digit credit card number.
5454545425487598
Thank you. Could you help me with the date and amount of the charge?
16-05-18
And what was the amount?
$35
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
ok, I want to change my address
Sure! Can you help me with the new address?
15/65, dany street, UK
Perfect! I'd made a request for the change of address. You'll also receive a confirmation E-mail.
can you tell me about the company's new lower rates. I saw in a commercial are available to me
You can check the eligibility by logging onto our official website i.e. www.ibdrebank.com. Once you log in to the website with all the required credentials, you'll be able to see an option which says "check eligibility criteria". By clicking this option, you'll be able to check whether you are eligible for the rates or not.
hmm ok
Would there be anything else I may help you with?
nothing else
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.