HI
Hello! How may I assist you?
MY INTERNET BILL IS TOO HIGH
I'll let you know the reason. May I know your name and the account number?
EDNA,3487 5894 5247
Edna could you also help me out with the last 4 digits of your SSN?
5487
Perfect! Could you also help me out with the amount of charge being charged extra on your bill?
$45
Okay please allow me a moment while I go ahead and check with your details.
OK
Thanks for staying connected. I'd like to inform you that your bill has been charged extra due to the increased rate in the taxes.
OK
Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.