Hi
Hey! How may I help you today?
This is James
Hi James.
My credit card fully damaged i need to apply the new card?
Sorry to hear that. Surely I will help you. May I please know your first and last name?
Paul, James
Cool! May I also know the last four digits of your SSN?
1469
I'd also require the complete 16 digit credit card number.
7896 1258 6589 1478
Could you help me with the date when the card was last used?
06/14/2018
Not a problem! I had made a request to our department to issue a new card for you. Our associate will soon contact you for confirming a few credentials. And soon, you'll receive a new card on your registered address. I've blocked the card for now.
Okay Riley.  Also may i know the current offer in my card?
You can check all the offers on www.bhnk.com.
Fine Riley! nice to talk to you!
You're most welcome. Would there be anything else I may help you with? Same here.
That's over. Thank you for your help. Good Bye..
You're welcome. Goodbye!