Hey there! How may I help you?
Hi I have couple of things where i need help I checked my credit card bill and there is an error in the bill
Sure, I'll be glad to help. Please could you give me your name?
My name is James Kira
I’m sorry this has happened, James. I understand you're upset, and I will do my best to help you. Please could you provide me your credit card number and also your SSN number?
my credit card number is 23456546987654 and ssn no is 6546 6353
Thank you, sir! Please could you provide me with the amount charged and also the date on which it was charged?
I was charged an extra 13$ on 20 May 2018
I'm sorry about that. Please allow me a minute to look into the issue.
Okay
I see you have been wrongly charged. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
Yes I want to change my address linked with my account
Sure, I'll be glad to help you with that. Please could you help me with the new address?
its 34 Harrold street, Edison NJ -10354
Perfect! Just give me a minute to update it, sir.
Okay
I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?