Hi
Hello there! How may I assist you today?
My phone screen just cracked I wanna use my insurance As I have a contract with the carrier
Sure! I can't help you in fixing your phone screen, but I can help you get a replacement, would you like me to do that?
Yes, sure
Great! Could you please let me know your full name?
John Doe
Thank you John! May I please know your contact number and email address?
Yes, my phone number is 217-281-3030 and my e-mail address is johndoe@john.com
Great! Please allow me a moment to see what could be done.
sorry my e-mail is wrong the correct e-mail is johndoe@jonhoe.com
No worries, please allow me a moment I'll make that change and let your know. Thanks for staying connected,  good news I'll be able to replace your damaged phone with a new one. I request you to please return the damaged phone in an envelope, the new phone will be delivered as soon as we get the damaged piece.  Will there be anything else I may help you in?