Hai.
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
I Want to know about why my bill keeps going up?
I'll surely let you know, could you please help me with your name and the email address?
William smith.K william_smith95@gmail.com
Thank you William, may I the last 4 digits of SSN?
1824
Thank you, could you please let me know the extra amount that has been charged on the bill?
$30
Thank you for the details, as you've failed to pay the previous month bill. You're now charged an extra amount of $45.
Okay.
Is there anything else I may help you with?
Yes.I Want to cancel my cable service.
I really apologize for that however, we could provide you an offer of 10% discount of the next month bill.
No.Thank you.But i want to cancel my cable service.
You're welcome, are you sure you'd like to cancel the cable service?
yes.sure.
For sure! As per your request your account has been cancelled. Will there be anything else I may help you with?
NO.Thank you so much.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!