HI
hello there, How may I help you today?
I WANT TO CHECK MY ACCOUNT BALANCE
okay! I'll surely help you with that, May I know your first and last name please?
LEENA
Well, Leena would you please help me with your last name?
LEENA LEE
Perfect! Could you please share the last four digits of your SSN?
4520
Awesome! Also, may I please know the last four digits of your account number??
8967
okay! I'll surely help you with that, May I know your first and last name please?
LEENA LEE
I'm so sorry this message was sent due to some technical error.
OK
okay, great!  please give me a moment while I process with your request.
OK
Good news! I've checked your account balance it is $20,000. Would there be anything else I may help you with?
THANK YOU BYE
Did I answer all your questions?
YES BYE
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!