hai
Hello! Welcome to universal cable customer service. How may I help you today?
I WANT A CANCEL CABLE SERVICE
I'm sorry but I can't help you with your request. I can only help with queries like bill increase, changing service and changing account information.
YES
I'm sorry but could you be more specific. Will there be anything that I could help you with?
BILL INCREASE SO CHENGE ACCOUNT
Sure! I will get it done for you. Just to confirm, you want to change your account information. Am I right ?
YES
Hope we are connected?
YA CONNECTED
Awesome! I will get it done for you. Just to confirm, you want to change your account information. Am I right ?
YES
Great! may I know what information would you like to change : name, address, email ID or contact number?
OK VAISHNAVI ISHNAVI45@GMAIL.COM 244 West Mulberry Lane 
Dorchester, MA 02125
Perfect! Ma'am would you like to change your name or email ID?
YES
Ma'am could you please be more specific? Which account information would you like to update?
YAH
Ma'am we can update basic account information of our customers like their name, email ID, telephone number and address. Among these which one would you like to update?
VISHNU VISHNU34@GMAIL.COM HELLO ARE YOU THERE
Yes we are connected. Just to confirm, you want to change your name and email ID. Am I right?
YES HELLO ARE YOU THERE HELLO OK BYEE HELLO
Yes we are connected. Sorry to keep you waiting. As per your request, your name will updated from vaishnavi to vishnu
OK
Also I've updated your email ID from ISHNAVI45@GMAIL.COM to VISHNU34@GMAIL.COM. Will there be anything else I could do for you?
NO THANKS OK
Thanks for staying connected with us. For any queries, feel free to reach out to us. Have a great day ahead. Goodbye :)