Hi! Good morning, Fastnet cable services, how may I assist you today?
Hi
Hi again, how may I help you?
Could you please cancel my internet service
Do you mean you want to change your current Internet service plan?
yes due to increase in bill amount
Sure! Could you please let me know your name?
yes my name is Robert Porter
Thanks Robert! Could you please let me know your complete 12 digit account number?
sure it is 748398734256
Perfect! Could you please share the last 4 digit of your SSN?
3573
Great! May I please know how much extra amount has been charged to you?
it is not what I expected and the extra amount was $50
I apologize for the inconvenience, but the charge was increased as your monthly limit usage has increased. If you like to continue the service, we will provide you a 10% discount fro the next month bill. Would you like to continue the service?
No I do not want to continue as I think I used the data with provided limit. Please cancel it for me.
Alright, no problem. I'll cancel the internet service on your account. Anything else I may assist you in?
No perfect thank you
You're welcome! Thanks for choosing our services, goodbye.