Hello, how may I help you with today?
Hi my concern with my credit card hidden charge
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Sunil 4563 5789
Could you also let know the credit card number?
yes
I don’t mean to rush you. However, I just want to check if we’re still connected?
4563 5789
Could you please specify which is the SSN and which is the credit card number?
4563 5789
4563 is the SSN and 5789 is the credit card number is that right?
yes
I've now removed the charges on your bill and you'd be getting a new bill within 2 days
ok thank you
Your welcome, would there be anything else I may help you with today?
i want to change my account address
Sure! I'd be glad to assist you on this. Could you please help me out with the new address?
yes, flat no 403/58 d wing park avenu,Central park New york, USA, 10007
Thank you. Give me just a moment while I update that for you!