HAI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY  device is not working
Not to worry about that. I'll make sure I get that fixed for you. May I know your full name and your account number?
RAJA 2587 5487 2569
Awesome! May I also know if the last 4 digits of your SSN number and if the green light on the router is working?
1587
And, may I know if the green light on the router is visible?
no
Alright! Thank you, Allow me a minute or two, I'll get this done for you.
ok
That's great! I have located the problem you facing with the router. However, to prevent you from facing the issue again, I'll get a replacement done for the old device. Our executives will contact you within 2-3 days for that.
ok
Fantastic! May I confirm if all your questions have been answered for the day?
yes
Wonderful! Thank you for choosing us, we are always here to help you. Have a nice time!