hai
Hello there, I'll be glad to help you out.
chat with the agent to ask for fixing the screen
Sure thing! Could you please let me know your full name?
john peters
Great! Could you please help me out with your phone number?
7848589612
Could you also please help me out with your email address on the account?
jhonepeters@g-mail.com
Perfect! I'd like to inform you that the replacement phone will be sent to you at the earliest and I kindly request you to return us the damaged product.
ok
Would there be anything else I may assist you with?