Hey there, you're connected to Star cable customer service! How may I help you today?
my cable  device is not working
Oh! Sorry for that! I'll right away check that! May I know your name please?
kuyil
May I know your account number?
my  account number  897532265487
Could you also help me with the last 4 digits of your SSN?
5784
Is the green light on the device blinking?
ok
Is it working? Is the green light blinking?
ok thanks
I request you to read the question and answer accordingly.
sorry sure
I request you to answer the question.
yes
I request you to please restart the router once.
ok
Is it working now?
no
Not a problem! Would that be okay if I send you a replacement device?
ok thanks
Alright! I've made a request for a new device. It will be sent to you within 24 hours. Would there be anything else I may assist you with?
no thanks bye
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.