hi
Hello! Good morning! I'm glad to assist you today. How may I help you?
Hi, Good Morning. My iPhone screen was just cracked.
Alas! That's so upsetting! I'll definitely help you out. I'll require your details to pull up your profile. May I know your full name please?
Mertz Celia
Hey Mertz, Could you please share your phone number and email address on your account?
phone no: 728 492 6848 and email address: celia@gmail.com
Awesome! Thank you so much for sharing those details. I'll quickly go ahead and provide you the best resolution.
ok
Perfect! I've contacted our team and requested them for a replacement, your getting a brand new phone as you've insured your phone with us. Isn't that amazing? but you'll have to send your current device(damaged device) in an return envelope.  I hope that would be okay?
ok thank you
You're welcome, Would there be anything I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Perfect! Thanks a ton for being patient and cooperating with us! It was pleasure assisting you. I hope you've an amazing day ahead! Goodbye.