Hi Sam
Hello! Good morning! I'd be glad to assist you today!
My credit card bill shows an error
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
Praveen Kumar
Perfect! would you please share the last four digits of your SSN?
2426
Great! would you please share the 16 digits of your credit card number?
2193479287598365
Okay, would you please help me with the date, time and amount of the charge?
06/01/2018 11:55 AM 400
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OkY Okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $400 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Thank you very much
Did I answer all your questions?