hai
Hello there! How may I assist you today?
device is not working
I'll be glad to help you with that, may I know your name and the 16 digit account number?
mardin 7894561237894561
Thank you Mardin, may I also know the last 4 digits of SSN?
7894
Perfect! Could you please let me know if the green light on the device is blinking?
yes
Not a problem, please allow me a moment while I get this done for you.
ok
Thank you for staying connected. As the device is not working, we've sent you the new device as the replacement with the old one. Our executives will reach out to you for further concerns. Will that be fine with you?
no thanks
You're welcome, is there anything else I could help you with?
no thanks
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!