Hello. I am having some problems with Outlook this morning
Hello! Thank you for connecting to AIM Technical services. I'm sorry about that, but no worries I'm here to resolve your issue. Could you please let me know your name and the last 4 digits of your account number?
My name is Shelly Long 4922 is the number.
Perfect! Could you also please let me know the name of your company?
Sure it's WEBExpress
Alright, Shelly could you also please elaborate the issue you're facing with the application?
Yes, Outlook won't update for me. Maybe I'm doing something wrong.
Thank you for elaborating the issue. Please allow me a moment while I go ahead and check what's wrong.
Sure
I highly appreciate your patience. I'd like to inform you that you were not doing anything wrong, there was a glitch in the application regarding the automatic updates hence you were not able to update the application. But no worries, as I've resolved the glitch and also updated the application to the latest version. I hope I was helpful?
Great! Thank you. It seems to be working now.
That's amazing! You're welcome! Should I confirm that your issue has been resolved?
Yes it has. Thank you
Wonderful! My pleasure! Would there be anything else I may assist you with?
No that is all. Thanks again and have a wonderful day ahead!
Awesome! Thank you for reaching out to us, hope you'll have a great day ahead!