Good morning! You've been connected to Shin Software Company. How may I help you?
Hi, I am having some issues with Excel.
That's strange! I'll help you out please don't worry. May I know your name and the last four digits account number?
Yeah, its Mike and 8764.
Thank you! Could you please share your company name?
Its Aicient.
Alright! Please allow me a moment while I check this for you.
Sure.
I appreciate your patience! As I see, the application you were using wasn't updated. I've updated it for you and also enabled automatic updates for you.
Great, Thanks.
You're always welcome! Would there be anything else I may help you with?
I would also like to know global status of our servers. Can you look that up for me too?
I checked with my resources, the server is down for next 15 minutes, I'm sorry that you had to put your work on hold because of this. But, don't worry, we are already working on it and they'll be fine soon.
Well, alright. Thank you again.
It was a pleasure assisting you, have a great day ahead!