Hello Charlie
Hello! Welcome to ACS Software Solutions! How may I help you today?
I am using Skype and recently I am facing some issues with the software.
I'm sorry you had to face this. However, don't worry. I'll do my best to help you out. Could you please share your and the last four digits of your account number?
my last four digit is 7832. I am facing frequent video quality issue and its not working as i expected.
Sure, May I know your name please?
Louis Martyn
Thank you, Louis. Could you check and tell me if you're using the latest version of the application?
wait a minute my skype version is 8.33.0.50
Okay, that's the older version of the application. Could you please update the application right away? Otherwise you will be facing these issue. Hello! Are we connected?
Ok fine. Thank you so much. I will update the newer version.
Sure, are you able to run the application now?
yes. It works. Thanks for your help.
Great! I'm glad I could help. Thank you for reaching out to us. Good day!