HELLO
Hey there, you're connected to Star cable customer service! How may I help you today?
HEY RILEY.. I WANT TO KNOW WHY MY BILL GETS INCREASING EVERY MONTH.. WHAT'S THE PROBLEM?
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
NAME - KARAN SINGH
Could you also help me with your email address?
EMAIL ID - karan34singh@gmail.com
Awesome! And the last 4 digits of your SSN would be?
ssn - 5780
Perfect! Please allow me a moment while I check the same for you.
hm ok
As I see, the plan you had subscribed for, has been expired and that's the reason you were been charged $50 more on your total bill.
THAT'S NOT FAIR.. YOU SHOULD HAVE INFORMED ME EARLIER ABOUT THAT BEFORE INCREASING THE BILL..
I'm so sorry about that sir, but we have sent you an email 5 days before the expiry date of the plan. We have sent you 5 mails regarding the same.
I DON'T THINK SO I HAVE SEEN THAT SO NOW I WOULD LIKE TO CANCEL THIS SERVICE.. AS THIS IS NOT GOING WELL FOR ME AND MY BILLS.
I request you to check your emails, I'm sure you must have received the mails.
HMM IT'S OKAY
Thank you for co-operating. I'll make sure personally, and see to it that you've been informed about the expiry date. Would there be anything else I may assist you with?
YEAH. I SAID I WOULD LIKE TO CANCEL THIS SERVICE
I request you to please give us a chance, I'm positive you won't receive any further complaints from our end.
HMM OKAY.. YOU CAN KEEP IT OPEN FOR NOW.. BUT I DON'T WANT THE INCREASED BILL NEXT MONTH
Sure, I'll personally look into your account and contact you when the new rates and plans are been planned. Would that be okay?
YEAH OKAY.. THANKS RILEY
I'm so sorry about it. Would there be anything else I may help you with?