Hey! A very good morning to you. How may I help you today?
HI RILEY
Hello.
GOOD MORNING. I HAVE ERROR IN MY CREDIT CARD BILL.
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
MY NAME IS REENA JOE.
Cool! May I also know the last four digits of your SSN?
MY SSN NO.2030
I'd also require the complete 16 digit credit card number.
9862347610006273.
Thank you. Could you help me with the date and amount of the charge?
06.24.18 AND AMOUNT IS $300.
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
OK THANK YOU.
It was really nice talking to you and a pleasure assisting you. Would there be anything else I may help you with?
YES, ON MORE I NEED TO CHANGE MY ADDRESS IN MY ACCOUNT.
Sure! May I know the new address?
MY ADDRESS IS 52, PARKWAY STREET NY 23589.
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
OK THANK YOU SO MUCH.
Thank you so much for your time. You have an amazing day!