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Hello there! Welcome to Act fiber net services, how may I help you today?
i would like to make complain on cable bill charges going up every month
I really apologize for that, may I know your name and the email address?
daniel shankear danieshank@gmail.com
Thank you Daniel, may I also know the last 4 digits of SSN?
5842
Perfect! Please allow me a moment while I get this done for you. Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill at the right time to avoid the inconvenience.
Please cancel my cable service,iam not interested to continue the service
We can provide you the best 10% discount for the next monthly bill. Would you like to avail the offer?
Sorry, i want to cancel my service
Sure! As per your request I've canceled your service. The account will be deactivated in 30 minutes. I hope we are still connected?
yes thank you
You're welcome, is there anything else I may help you with?
no
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day!