Hello! A very good evening to you. How may I help you today?
HI
How may I help you today?
I WANT TO FIX THE SCREEN, ITS BROKEN.
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
YES
Great! That'll be helpful. May I know your full name please?
LILY HOTRH
Could you please help me with your registered phone number and the email address?
LILY.HT@HOTMAIL.COM, 7558963698
Thank you for the valuable information. Please allow me a moment while I check the best possible solution for you.
OK
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.