Hey! How may I help you today?
Hi riley
Hi!
I have an error on my credit card bill
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
My name is Kokila
Perfect! May I also know the last four digits of your SSN?
1579
I'd also require the complete 16 digit credit card number.
3487686100578351
Thank you. Could you help me with the date and amount of the charge?
06/18/2018 2000
I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
I feel very happy Thank you so much
You're most welcome. Would there be anything else I may help you with?
I would like change my address
Sure! Can you help me with new address?
22/18, Gandhi puram .
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
Thank you so much
I’m glad. We aim to make your Banking experience a pleasant one.
Thank you Have a great day
Thank you. Goodbye!