hai
Hello there! How may I assist you today?
your device is not working
I'll help you with that, may I know your name and the account number?
alvin 789456789456
Thank you Alvin, may I also know the last 4 digits of SSN?
4569
Perfect! May I know if the green light on the device is blinking/
yes
Not a problem, please allow me a moment while I get this done for you.
ok
Thank you for staying connected, as the device is not working even if the green light on the device is blinking. We're sending you the new device with the replacement with the old one. Will that be fine with you?
ok thanks
My pleasure! Is there anything else I may help you with?
no thanks
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!