HI
Hey there! How may I help you today?
MY PHONE IS DAMAGED
I'm sorry to hear about that. Please may I know your name?
VIJI
Sure, Viji!  I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
OK
Great! I'll be glad to help you with that. Please could you share your contact number?
8562485669
Sure, Please could you also share the email address associated with the account?
VIJI@GMAIL.COM
Perfect! Please allow me a minute to work on it.
OK
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OK THANK YOU
My pleasure! thank you for reaching out to us. Good day!