Hi there, how may I help you today?
Hi, I'd like to change my address on my account
I'll help you with that. May I know your name please?
Jennifer Smith
Hey Jennifer, Could you let me know the last 4 digits of SSN and credit card account number please?
last 4 of SSN are 8492 and my account number is 7483948273947563
Awesome! Thank you for the details. May I know your new address as well?
my new address is 123 Main St.
Thank you very much Jennifer, Kindly give a minute
ok
Perfect! Your address has been successfully changed to 123 Main St.
Thanks.  I also wanted to ask about some lower rates I saw advertised.  Are those available to me?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
ok, thanks.
You're most welcome. Is there anything else I could assist you with?