HELLO
Hey there, Good morning!
AM WORRIED AS SOMEONE HAS STOLEN MY CARD WHAT'S THE PROCEDURE TO BLOCK IT AND TO ORDER FOR A NEW CARD
Hey, don't be worried at all I'll surely help you and resolve you query.
CAN YOU PLEASE HELP ME WITH THAT
Yes of course, kindly share your details with me and I'll block your card right away.
SURE
May I know your first and last name please?
WHAT ARE THE DETAILS YOU NEED HMMM SURE AALOK CHAND
Perfect! would you please share the last four digits of your SSN?
HMM SURE  SSN - 5971
Great! could you please share the 16 digits of your credit card number?
SURE 8419 2147 9417 3784
Would you please help me with the date, when you used your credit card for the last time?
THERE WON'T BE ANY PROBLEM RIGHT IF I SHARE THE DETAILS HERE
No not at all Aalok, We are official banking consultant, We'll help you out. It's safe here.
THEN AM RELAXED THANKS I HAVE LAST USED IT ON 14TH JUNE 2018
Okay, thanks for sharing all that information.
OH WAIT.. NO.. IT WAS ON 17TH JUNE.. PLEASE CORRECT THE LAST DATE OF CARD USAGE
did you file a police report about the lost credit card? Okay, that's not a problem, I'll change that for you.
YES I DID FILED A REPORT ALREADY
Okay! Fabulous, I'll block your card right away. Please allow me a moment.
HMM SURE
Okay! I've blocked your card, you'll receive a email on your registered email Id. Kindly, acknowledge it. Would you like to order a new card?
OF COURSE YES
Okay! Awesome, I've ordered a new card for you which you'll probably receive within 2 business days via post However, In case you don't receive. Kindly, contact us immediately. Would there be anything else I may help you with?
THANKS A LOT NO. NOTHING ELSE
I hope that was useful, did I answer all your questions for today?
YES
I'm glad that I could resolve this for you. It was really my pleasure assisting you. Hope to see you again. Have an amazing day ahead.