HI GOOD MORNING MY DEVICE IS NOT WORKING
Hello! Good morning I'll surely help you out with that! can you please help me with your name and account number please?
BANU AND 8757 6465 8690
Thank you Banu! Can I also have the last four digits of your SSN as well?
9796
Banu can you please check and let me know if the green light on the device is blinking or not so that I can help you in the further proceedings
YES
Okay! Since the device has malfunctioned and cannot be used any further I would be sending you a replacement in 2-3 working days if you're okay with it
OK
Alright! Is there anything else I could assist you with for today?
NOTHING ELSE
Okay! Have a good day Banu! hope to assist you again, goodbye!