Hello, how may I help you today?
Hello. There is an error on my Visa bill. I need a charge removed.
I’m sorry about it.  I'll help you with that. Could you please help me with your name and the last four digits of SSN?
My name is Wendi Simpson. Last four is 2334.
All right. Could you please share your complete credit card number?
Sure, it's 413002221234. There is a $560 charge from Macy's that took place on May 24.
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries. Are we still connected? As there is no proper response from your end. The chat gets disconnected after 30 seconds automatically.