Hello! Welcome to Airtel technical support. How may I help you today?
Good morning Hi, I found my device not working for past two days. Could you help me to fix the issue?
Oh I feel sorry for that! I'll try my best to resolve the issue. Could you please provide your name, account number and the last four digits of social security number?
I am Jessica James , account number is 2461748367149873 and SSN number is 3983
Thank you for sharing the details. Could you please check if the green light on the device is blinking?
No its not blinking
All right. I think something went wrong with the device. I see there is a warranty for the device. We can replace the router with a new one. Is that fine with you?
Yes please make it. I would be so happy if it happened as I am struggling to connect to internet for past one month.
Sounds good. Please provide me the delivery address so that I can raise a request to dispatch the replacement part.
Please have a note of my address 716 NE 31st St Grand Prairie, Texas(TX), 75050
Thank you for sharing the details. You would be receiving the new device within a 2 business days. You can track the status of the device on WWW.airteltechnicalsupport.com. Is there anything else I may help you with?