hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Not to worry, I'll make sure I fix that for you. Could you please help me with your name and your account number?
senthil 452902954783
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
5143
And, also may I know if the green light is visible on the device?
yes
Perfect! Thank you for that Mr. Veeravel. Could you please allow me a minute or two, while I get this done for you?
my name senthil
My sincere apologies for that Mr.Senthil.
ok
Great! To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
ok thanks
You're welcome! Is there anything else that I may help you with?
no thanks
Thank you for bringing this to us, we are always here to help you in any issues relating to media. Goodbye!