HI
Hello! Good morning. Welcome to media cable services. How may I help you today?
May I know why my bill keeps on increasing?
Yes, I will surely help you out with that but before we take the procedure further, Could I please know your name and email id?
I am Mary George and email is mary.george@mail.com
Thank you Mary! Could I also know the last four digits of your SSN for verification please?
SSN is 3769
Thank you! Mary, I see that due to the sudden increase in government taxes and also there was a sudden expiration in your contract which makes you non eligible for the promotional rate, due to all these factors your bill went high and the calculations were made according to the above mentioned factors Are we still connected?
Yes I am very much disappointed about this. I no more need this service. Please disconnect my service.
I apologize for the inconvenience! Before you would like to go ahead and cancel the service I would like to offer 10% off on your next month's bill since the circumstances in which your bill went high were really unavoidable. So would you please consider this and take the offer to continue to use our service?
I am happy to see your offer. Let me continue your service.
That's great and we would make sure that you wouldn't face any such problem in the future. Is there anything else I could help you out with for today?
Thank you so much. All my queries are answered.
Alright! Have a good day! Hope to assist you in the future again. Goodbye!