Hello
Hi there, how may I help you today?
I got an error in my credit card bill. Could you help me to remove the charge?
For sure. May I know your name please?
My name is william Decker
Thank you William, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
The last 4 digits of SSN is 5845 and Credit card number is 9524
Perfect! May I know the date and amount of the charge?
It was charged on 15th June 2018 and the amount is $15
Thank you for the details. Kindly give me a minute.
Sure. Take your time
Thank you very much for the details. Your error of $15.00 as on 15/06/2018 has been successfully reported. The amount will be refunded in few days, please let us know if there's any other errors.
Nothing else. Thank you Spencer
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.