Hello
hello! How may I help you today?
Hi, I was looking at my bill this and notice that I was double charge for gas on the 12th of last month.
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
Jason pearman
Perfect! would you please share the last four digits of your SSN?
9999
Great! Would you please the 16 digits of your credit card number?
5268 4589 6258 1578
Okay, would you please help me with the date, time and amount of the charge?
May 12th 2018, 35$. I also need to change my address I almost forgot
okay! I'll help you with that also.
thanks
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $35, which you've to receive within 48 hours.
great thank you
and also, could you please share your new address so that I can that it for you right away?
1234 W. Pier St., Cumberland, North Dakota 65897
Just to confirm, would you please let me know if this is your full address?
yes
Hey! your address has been updated and you'll receive a message shortly about the same. kindly, acknowledge it.
Ok great! thank you so much for you help
You're welcome. I'll be happy if I could be of any more help for you today.
That is all for today
It was really nice talking to you and a pleasure assisting you. I’m glad I could resolve this for you. Have a great day!
you to thank you.
Your most welcome! we are always here to help you in any regards, please feel free to contact us at anytime. Hope to see you again.