hi
Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
my device is not working
Oh that's bad, may I please know if the green light on the device still working?
yes
Alright! No worries, I'll be applying for a replacement device for you, could you please let me know your name?
stanley
Thanks Stanley! May I please know your account number and the last 4 digit of the SSN?
1254789632154789 4587
Alright! May I please confirm is 1254789632154789 your account number and 4587 is the last 4 digit of the SSN?
4587
Alright! Please allow me a moment to check the details and proceed further.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
ok thanks
You're welcome! It was great assisting you, have a great day. Goodbye.