Hello
Hello there, how may I assist you today?
Hi I need to check my airline reservations and seating please
Sure! I;; help you right away. May I know your last name?
Smith
Thank You! May I also know the 6 chartered booking confirmation number?
888888
I apologize the booking confirmation you just gave seems to be incorrect. It should be a mix of number and letters.
A8a8a8 Hello?
Perfect! I see that the seat number 19B which is a window seat is already  booked in the name of Smith.
I changed my mind. Can I get an aisle seat?
Sure! I'll provide an aisle seat right away.
Great thanks!
I've confirmed 13C which is an aisle seat for your comfort.
Ok that is all I needed thank you
I hope you have a great day ahead. Goodbye!
Is this conversation complete?
Yes!