Hello! Alex here, how can I help you today?
hi my bill has come too high
I apologize for the inconvenience! May I know your name and 16 digit account number please?
6666888899994444
Thank you! Now could I please know your name and the last four digits of your SSN?
jason 7980
Thank you Jason! May I know the exact amount (extra) charged on your bill?
4900
Oh that's bad! I see that due to the sudden increase in the government taxes and the expiration of your contract you have been charged an extra amount on this month's bill
thats not fair i cant pay so much
I understand the situation however these charges are genuine and has been generated in your bill as per government policies and account expiration date.
give me some kind of discount please
I apologize! I would not be able to help you out in this regards, you will have to reach another department to know about the discounts you'd be getting on your bill
okay
Is there anything else I could help you out with for today?
thats all
Okay! Have a good day. Hope to assist you again. Goodbye!