Hai.
Good morning! You've reached Syspro Tech support. How may I help you today?
I am working at a company and using skype. An application not working properly.
Sorry for the inconvenience! I'll surely fix that for you. May I know your name and the last 4 digits of your account number?
Name :Christopher and the account number :7246.
Awesome! May I know the company you work for?
Company name :Kellogg Company.
Alright! To help you in the right way, may I know the issue you are facing/
I can't send the message.
Perfect! Thank you for the response. Please allow me a moment, while I get this done for you.
okay.
Well,  I've looked into the issue and it seemed  to be that, the version of the application you were using was the old one and hence, the application wasn't getting accessed. However, I've upgraded it to the latest version. And, could you please check and let me know if the application is getting the access?
okay. I Will try it now.
Alright! Let me know if there would be anything more I could do for you.
No. Thank you so much for your help.
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a nice day!