HAI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
HEY SPENCER, I WANTED TO KNOW WHY MY BILLS GETS INCREASING EVERY SINGLE MONTH?
I'll help you with that, may I know your name and the 16 digit of account number?
NAME - MOHIT RAINA AND NUMBER - 526741089103
Thank you Mohit, may I also know the last 4 digits of SSN?
SSN - 6023
Perfect! Could you please let me know how much extra amount that has been charged?
IT HAS INCREASED 20 DOLLARS
I'm so sorry for that, please give me a minute while I get this done for you.
HMM SURE
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $20. Please ensure to pay the bill on the right time to avoid the inconvenience.
OH.. I THOUGH I HAVE PAID THE BILL ALREADY SO I WOULD LIKE TO CANCEL THIS SERVICE NOW.. PLEASE GO AHEAD AND DO THE NEEDS SPENCER..
I apologize, we already sent you 5 emails for the payment.
IT'S OKAY.. YOU CAN CANCEL MY SERVICE FOR NOW..
How ever, for the cancellation of the cable service I'd request you to visit our respective website.
SURE.. THANKS
You're welcome, is there anything else I may help you with?
NO THAT'S IT SPENCER.. THANKS FOR HELPING..
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!