Hey there! How may I help you today?
Hi! I lost my credit card. My wallet was stolen along with the card. can you help me please?
I’m sorry about that. I understand you're upset, and I will do my best to help you. Please may I know your name?
XYZ
I'm sorry, please could you give me your full name?
Sorry, but I can't give you that. I guess this is not needed as earlier  they never asked me my name, account number or any details Can I get my new card by visiting my bank branch?
I understand you do not want to disclose your personal details. However, you're talking to a bank's representative and all your info is kept confidential. I'll me needing your card number and your SSN to block your card from being misused.
I already did that earlier. Can I collect my new card by visiting home branch?
You can get assistance from the bank directly. You could always visit the nearest branch for any kind of help.
Thanks!What is the opening time? what is the opening hours?
The bank is open from 9AM to 4PM. You could visit the branch in these hours.
Thanks for your assistance.
You’re welcome. Always a pleasure to assist customers like you. Have a great day!