hai
Hello there! Welcome to Act Fiber net Service, how may I assist you today?
I need to my  ongoing promotions
I'll check that for you, could you please let me know your name and the last 4 digits of SSN?
My name is sam my last 4 digits of SSN is 6581
Thank you Sam, may I also know the 16 digit account number?
My 16 digit account number is 9201458741201236
Awesome! Just for the confirmation, could you please let me know if you're a student, an active military member or over the age of 65?
yes my age of 65 and active military member
That is great sir, may I confirm if you're over the age of 65 and a retired military member?
yes
That's purely perfect! Could you please let me know your date of birth?
12/03/1956
Awesome! Could you please let me know ID number for your retirement account?
my ID number  is Vl3210
That's perfect! Thank you for the details, as you can see we serve the 3 plans those are: basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels) and the current promotions for each of the cable are 10% off premium cable if you sign for a 3 month contract or 15% off platinum cable if you sign for a 3 month contract. May I know which plan you'd like to choose?
I like to basic ($50 per month - 50 channels)
Sure! However, the basic cable contract serves only 50 channels and has no discount and the platinum cable contract serves all the channels and has the higher rate of discount. Would you like to switch from basic to platinum cable?
okay like to  platinum cable
That's awesome! Thank you for choosing the best as we serve the best for you, you've been upgraded to the platinum plan with 15% of promotional discount for 3 months. Will there be anything else I could help you with?
no thanks thanks for your information
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!
okay
Good bye