hi
Hello there! Welcome to Brad Ford Web services, how may I help you today?
device is not working
For sure! Could you please let me know your name and the 16 digit account number?
aravinth 7458963214785962
Thank you Aravinth, could you please help me with the last 4 digits of SSN?
8575
Perfect! Could you please let me know if the green light on the device is still blinking?
yes
That's perfect! Isn't the device still working?
yes
That's perfect! However, we're sending the new device for the replacement.
ok
Perfect! Is there anything else I may help you with?
no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!