Hello, how may I help you with today?
pls check my account balance
I would be glad to assist you on checking the balance. Could you help me with your name and last four digits of the SSN?
Naveen & SSN 2948
Could you help me with the last four digits of your account number?
8355
Thank you. Please allow me a moment to check the account balance
Ok
Thank you for waiting patiently your account balance is $15
Ohhh Ok Thanks Alex
Your welcome, would there be anything else I may help you with today?