hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I really apologize for the inconvenience, could you please help me with the name and the 16 digits of account? number*
riley account no:654356736539 6430
Thank you Riley, may I know the last 4 digits of SSN?
8911
Thank you very much, could you please let me know the extra amount charged on the bill?
$75
I'm so sorry, please give me a minute while I'll look upon the reasons for the extra charge.
ok
Thank you for staying connected, as you've failed to pay the last month's bill you're charged an extra amount of $75. Please ensure to pay the bill at the right time to avoid the inconvenience.
ok
Perfect! Is there anything else I may help you with?
nothing else
Awesome! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!