HELLO SIR
Good morning, thank you for contacting enterprise software company, How may I help you?
I WANT TO UPDATE MY OUTLOOK
Not to worry let's get your application updated. Could you please help me with your name?
JOY
Thank you so much. Could you also help me with your Company name and the last 4 digits of your account number?
MICROSOFT 3233
Great! Now could you go to windows programs and follow the given sequence:  All programs > software center > applications > updates application > outlook > restart the application.
SORRY SIR I CANT'T UPDATE IT MY OF OWN PLEASE UPDATE IT OF YOUR OWN
Awesome! I've resolved your issue, On your behalf I've updated the latest version. Could you please open and check if the application is opening (running) or not?
YES SIR I WILL CHECK
Let me know if it's still not working.
YES SIR IT IS NOT WORKING
No problem, let me get in touch with our team and solve the issue as soon as possible.
PLEASE HELP IN  UPDATING THE VERSION
Please don't worry I'll cut a ticket to our internal team and they will resolve the issue in a snap. Please be assured that the issue will be resolved as soon as possible.
THANKS FOR YOUR KIND COOPERATION
You're welcome. Thanks for reaching out to us.  Have a great day ahead.