Hello there!
hello Spencer, I need your help!
I’ll help you with that. May I know your concern please?
I'd like to change the address of my account
For sure, may I know your name please?
My name is Hakeem Olabembe
Thank you, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
sure, my SSN is 1234, while my account is 6789
Perfect! May I know the new address as well?
1234 N Imperial Street, Moon, PE, 12345
Awesome! Kindly give me a minute.
sure, thank you!
Thank you for holding on. Your address has been successfully changed to 1234 N Imperial Street, Moon, PE, 12345.
thank you so much! could you please also check one of my last transactions? I don't remember I ever authorized it
Could you please be more specific about the concern ?
sure. my credit card bill has a voice I'd like to be removed, I didn't do that operation
Sure, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
sure, thanks. my ssn is 1234, my account 6789
May I know the date and amount of the charge?
it has been on 05/05/2018, the charge was $22.22
Thank you for the details. Kindly give me a minute.
sure, thank you!
Thank you very much for staying connected. Your error of $22.22 as on 05/05/2018 has been successfully reported. The amount will be refunded in few days, please let us know if there's any other errors.
thank you so much, you did a great job!
You’re most welcome. Is there anything else I could help you with?
not, that's it, thank you!
Always a pleasure. Have a great day.