Hello
Hello there, Good evening!  How may I help you today?
I'm looking to get help with my iPhone.  The screen just cracked.
Sorry to hear that! I'll surely help you with that, Could you please help me with your full name?
Sure, it is Jim Peters
Lovely! May I know your contact number and email address please?
sure, it is 701-254-8763, the email address is Jim.Peters@outlook.com
Awesome! I appreciate your patience in sharing the information, Please allow me a moment, while I look into the matter?
not a problem, thanks!
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
I can do that, thank you very much for your help!
You're welcome. I'll be happy if I could be of any more help for you today.
I think I am good to go.  Thank you again!
Thank you for bringing this up to us, hope that was helpful. Have an awesome day!