Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
monthly bill was going up in my cable service please check
Sure! Could you please help me with your name and account number so that I could check the details in this regard?
my name is prabhu account number is 5897452367412586
Thanks Prabhu! May I please know the last 4 digit of the SSN?
ssn number 5897
Perfect! Please allow me a moment to check the details.
ok
Thank you for your patience, I've checked and your details and found the reason for the hike in your bill. The promotional rate pack that you've been using has expired last week due to which you have been charged on normal rates and you see the hike in your bill.
ok thanks
My pleasure! Hope I've answered all of your queries?
yes
Alright! It was great assisting you, have a great day. Goodbye.