Hello
Hello there! How can I help you today?
i would like a charge removed from my credit card bill.
I'm sorry you had to face this. May I know youir name please?
Jake
Thanks, Jake. Could you please help me with your credit card number and your account number?
0987654334567890
That's great! Please provide me your SSN number and also your account number.
657984532 89706546709874567
thank you again, Jake! Please allow me to check your account.
ok
I see you have been wrongly charged a processing fee. I'm sorry you had to face this. However, we are trying our best to initiate a refund to your card and also promise you that you'll never have to face this issue again.
thank you
The amount charged will be refunded in two days. Is there anything I could do for you?