HAI
Hello! Good Morning, Welcome to media cable services, How may I help you today?
I'M MOVING A NEW CITY
I apologize! Would like to move your cable service connection to another city since you're locating to another place?
NO I WOULD LIKE TO CANCEL MY SERVICE.
I will surely help you out with that, before go ahead with the procedure I would like you to help me out with your name 16 digit account number please?
STEFFI AC-5236987452103256
Thank you Steffi! Before we go ahead and cancel your account with us, could I please know the reason why you would like to cancel your account with us. We would like to get a feedback from you which would help us improve our service and keep our customers happy. Will you please go ahead and mention the reason now?
MY BILL WAS TOO HIGH AND YOUR SERVICE WAS TERRIBLE AND LOT OF CONNECTION PROBLEM
Steffi, that is really bad. I would like to offer you a $5 discount on your bill for the coming three months to compensate the loss you had from our end. We would not like to loose a customer like you. So would you please be considerate and take this offer and continue with our service please?
NO NEED
Not a problem. I have now canceled your account with us and you would receive the cancellation message in about an hour or two from now. Please reach out to us anytime you would like to opt for our services again. We would be really happy to have you back as our customer.
THANK YOU
You're Welcome! Is there anything else I could help you out with for today?
THANK YOU BYE
Alright! Have a good day, hope to assist you in the future as well. Goodbye!