Hey! A very good morning to you. How may I help you today?
I wanted to report an error in my credit card bill and I wanted it to be removed
Sure! That won't be a problem. Certainly, I'll help you. May I know your full name?
Kate Winslet
May I also know the last four digits of your SSN?
5549
I'd also require the complete 16 digit credit card number.
9865471236547896
Thank you. Could you help me with the date and amount of the charge?
The date is 20 june amount is 2000 dollars time is 2 pm and transaction description is SSD345
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
OK
Would there be anything else I may help you with?
No
I’m glad I could resolve this for you. Have a great day!