hi
Hey there, how may I help you today?
my name is jermi
Hey Jermi, how may I help you today?
i was received some statement i have charged some charges on my bill but that was really wrongly generated to me please fux this issue
For sure, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
6767 AC NUMBER 5555
May I know the date and amount of the charge?
6TH JUNE 2018
Thank you for the details. Kindly give me a minute.
OK
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
THANK YOU ... need to update  my new address
May I know your new address as well?
po box 5656, jully road , 2nd street,tn 98984
Perfect! Kindly give me a minute to proceed further.
ok
I appreciate for holding on, your request has been successful. I hope we are still connected.
yes thank u so much i need more doubt sorry i have one more doubt the company's new lower rates you saw in a commercial are available for me ?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates
ok thanks
You’re most welcome. Is there anything else I could help you with?
no thank ...
Always a pleasure. Have a great day.