Hi
Hello there! Welcome to Bradford Fiber net, how may I help you today?
I want change my service
I'll do that for you, may I know your name and the account number?
Diamond Vance JEO382
Thank you Diamond, could you please be more specific with the account number?
You want 13 digit account number?
Yes! Could you please help me with that?
8592065932619
Thank you very much for the details, may I know what service you're currently have?
Cable
Sure! May I know which service you'd like to have? change*
Internet
Awesome! Would you like to change to faster internet service ?
Yes
For sure! I'll do that for you however, please give  me a  minute while I get this done for you.
Okay Are we connected?
Thank you for staying connected, I see that you're currently serving to the basic plan. As you'd want me to upgrade the plan for you, you're upgraded to the premium plan that is $75 per month - 75 channels.
Okay fix it
Awesome! I've upgraded that for you, will there be anything else I could help you with?
Nothing else Have a great day
Always a pleasure! Thank you for reaching out to us, have a great day ahead!