Hey there! How may I assist you today?
Hi I have insurance with you and would like to have the screen on my iphone fixed
Sure! May I ask if your phone screen is damaged or broken?
I dropped the phone and so the screen is competely broken
Sorry to hear that! I'll definitely help you with that. Could you please help me with your first and last name?
Yes my name is George Smith
Lovely! May I know your contact number and email address please?
Sorry I gave you the wrong name The correct name is Robert Smith
Not a problem, I'll change that for you.
Thank you
Could you please help me with your contact number and email address linked with us?
My number is 321-456-6789 my email is rob.smith@fakesite.com
Perfect! Thank you for sharing the information, Could you please allow me a minute or two, while I get this done for you?
Sure
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Okay, Will do! Thanks
You're welcome! Is there anything else that I may help you with?
No tht's it, thanks
Thank you for bringing this up to us, hope that was helpful. Have a wonderful day!