hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
Definitely! I'd be glad to help you with that. Could you please help me with your full name and account number?
ajith 895746897546
And, also know the last 4 digits of your SSN number?
8957
Lovely! May I also know if the green light on the router is working?
yes
Thank you for the information. Please allow me a moment, while I get this done for you.
ok
Not a problem, In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok thanks
You're welcome! Let me know if there would be anything else that I may help you with?
no thanks
Thank you for choosing us, we are always here to help you with any issue related to media/cable. Goodbye!