HII
Hello! Good morning! How may I help you today? I hope we are connected?
I HAVE CREDIT CARD BILL CHARGE REMOVED
okay! I'll surely help you with that, May I know your first and last name please?
NIRMALA DEVI
Awesome! Also, may I please know the last four digits of your account number??
4525
Perfect! May I also know the last four digits of your SSN?
8526
Okay. Could you please share the date, time and amount of the charge?
25/05/2018 250$
okay, great!  please give me a moment while I process with your request.
OK
okay, I'm really sorry for the inconvenience caused, I've made a request for a refund of $250 which will be credited to your account within 24 hours and also raised a complaint against this error so that it doesn't happen with you again. Is there anything else I may help you with today?
OK THANK YOU SO MUCH
You're welcome. I'll be happy if I could be of any more help for you today.
NO THANK BYEE
It was really nice talking to you and a pleasure assisting you. We want to provide a service that customers will remember. Have an awesome day ahead!  We aim to make your Banking experience a pleasant one. Hope to see you again, Have a wonderful day!