Hello
Hello there, How may I help you today?
My Iphone screen got cracked. Could you help me with that?
I'd be glad to help you out in this regards. May I know your name please?
My name is John Gray
Thank you. May I know your phone number?
My number is 315-457-9045
Thank you, Could now help me with the email address associated with the account.
My email address is JohnMGray@jourrapide.com
Great! I have processed your request. A replacement phone is on its way, and please send the current (broken) device in the return envelope.
Thank you for your help
You're welcome! Is there anything else I may help you with today?