hai device is not working
Hello! How may I assist you? No worries, I'll solve your problem right away. May I know your name and your account number?
kumar 589617538201
Kumar could you also help me out with the last 4 digits of your SSN?
4528
Perfect! Kumar could you let me know whether the green light on the device is working or not?
yes
Should I confirm that the green light is working?
yes
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks bye
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.