HI
Hello! Good morning!
I NEED TO REMOVE THE EXTRA CHARGE FORM MY A/C
Oh.No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
NAME : VILLA SRI
Perfect! would you please share the last four digits of your SSN?
5542
Great! could you please share the 16 digits of your credit card number?
8512457900000005
Okay, would you please help me with the date, time and amount of the charge?
20/06/2018 AND TIME : 18:24 AND $41
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $41 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
YES, I NEED TO CHANGE MY ADDRESS ON MY A/C
Okay, I'll do that for you right away, could you also help me with your new address please?
542 PETER COLONY WEST ROAD FL 99901
Hey! I've updated your address, you'll receive a notification on your banking application about the same shortly. Kindly, acknowledge it.  Would there be anything else I may help you with?
OK THANK YOU SO MUCH HAVE A NICE DAY
I hope that was useful, Did I answer all your questions for today?
YES PERFECT MA, I LIKED YOUR SERVICE ARE U THERE
I'm glad that I could resolve this for you, its my pleasure assisting you. hope to see you again, Have a great day ahead!