Hello there! Welcome to Act fiber net services, how may I help you today?
Good afternoon, I am trying to figure out why my bill keeps going up? Everytime I look at my bill it is like I notice a new charge and my bill is always higher. This is totally unacceptable.
I'll surely look upon that for you however, could you please let me know your name and the email address?
John Doe, Johnnydoe1@gmail.com
Thank you John, may I also know the last 4 digits of SSN?
7484 Can you please just ask all questions at once. Having to wait for a response and than answer more personal information is crazy
Perfect! Please give me a minute while I get this done for you. Thank you for staying connected, as we see that the government taxes has increased. This is the reason for the increase in the bill. We'll make sure that from the next you'll be getting a constant bill.
That doesn't work for me. My bill goes up every month and the government taxes are not going up every month. I feel like you all are trying to pull one over on me and I will not take it anymore. What are you showing as my current bill?
I'm so sorry for that however, there has been increase in the taxes. However, we would like to offer you an 10% off on the next monthly bill. Will that be fine with you?
No I think I will just cancel my cable as you all must not want me as a customer because you are charging way too much Please just cancel my cable service
Are you sure you'd like to cancel your cable service?
Unless you can lower my bill than yes I would like to cancel my cable service
We'll make sure to lower the bill, you'll see that your bill will come as your subscription.
How much are you going to lower my bill by?
I apologize, we cannot lower your bill however we can provide the exact bill amount that comes before the raise in the taxes.
No thank you please just cancel my cable service
Sure!  As per your request I've cancelled the service. The service will be cancelled in 30 minutes.
Thank you
You're welcome, is there anything else I may help you with?
That will be all
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day!
You as well
Good bye!