Hey there! How may I assist you today?
hi my phone is damaged
Sorry to hear that! I'll be glad to help you in this regard. Could you please help me with your full name?
my name : nalaani
Lovely! Could you also help me with your contact number and email address?
contact number: 876 789 6548 email address: nalaani@gmail.com
Awesome! May I go ahead and confirm your details?
yes
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
ok
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok
Is there anything else that I may help you with?
nothing else
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!