Hey! How may I help you today?
I've noticed an error on my credit card bill and I need it removed
Surely I will help you. May I please know your first and last name?
Jane Smith
Awesome! May I also know the last four digits of your SSN?
1234
Perfect! May I confirm the credit card number?
8768 5643 12432 9876
Thank you. Could you help me with the date and amount of the charge?
Yes, It is a $455 charge to a Walmart in Kalamazoo, Michigan on June 3.
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you
You're most welcome. Would there be anything else I may help you with?