hai
Hello there! Welcome to Brad Ford Web services, how may I help you today?
cham change my service
I apologize, could you please be more specific with your concern?
my device is not working
I'll surely help you in this regards, may I know your name and the last 4 digits of SSN?
jessly 4534
Thank you Jessly, may I also know the 16 digit account number?
4564 6756 3423 4565
Awesome! Could you please let me know if the green light on the device is still working?
ok
May I know if the green light on the device is still working?
ok
I apologize, may I know if the green light on the device is still blinking?
yes
Great! That's not a problem however, I've initiated the replacement for the device with a new device. Our executives will reach out to you for further concerns. Will that be fine with you?
ok thanks
My pleasure! Is there anything else I may help you with?
no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!