hi
Good morning! You've reached Net Link cable/media services. How may I help you today?
my internet bill is too high
That is so upsetting, I understand. I'll be happy to help you in this regard. May I know your full name and account number?
Heidenreich Nicole,7659 5432 8735
Awesome! May I also know the last 4 digits of your SSN number?
0952
Not to worry about that sir, I'll surely find the reason behind that. Allow me a moment, I'll get back to you with the reason.
Ok
I appreciate your patience in holding up. Well, I see Mr.Heidenreich that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome! Thank you for reaching out to us, we are always here to help you. Goodbye!