Hello and welcome to universal cable customer service. How may I help you today?
hi
Sure! I'll definitely do that for you. To proceed further, may I know your full name and account number please?
joseph christ 695647896542313
Awesome! Just for verification purpose, may I know the last 4 digits of your SSN please?
5896
Perfect! may I know what's your query?
my bill every month going up
Oh! I'm so sorry to hear that. Just give me a minute. I'll contact my team regarding your matter and will let you know?
ok
Thanks for waiting. I contacted my team regarding your matter and it seems you have subscribed to daily fitness tips and that's why your monthly bill is higher than the normal.
please cancel my service
We are really sorry sir but we would never want to lose valuable customers like you. To cope with your bill increase, we would like to offer you a one-time special promotion of 10% off your next monthly bill. Is that fine with you Sir?
ok.fine nice
Thanks for understanding us. Will there be anything else I could help you out with?
no
Thank you for connecting with us. For further queries feel free to ask us anytime. Have a nice day and take care. Goodbye :)