Hello there, how may I help you today?
HI I MADE A PURCHASE $250 BUT IT SHOWS $300
I apologize for the inconvenience caused to you, could you please help me out with your full name and last 4 digits of your SSN?
NAME - JIM SSN - 9874
Great! Could you also help me out with your credit card number?
9876543210987654
Thank you! Could you please help me out with the date of the charge?
10/6/2018
Thank you! Please allow me a moment while I remove the charge for you. I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $50 from your account.
OK THANK YOU
You're welcome. May I confirm if all your questions have been resolved for today?