hai
Hello there! My name is Casey. How may I assist you today?
my  bill keeps going up
Oh that's sad however I'll help you right away. May I know your name please?
alvin
Thank you and may I also know the last 4 digits of the SSN?
7894
Thank you nd may I also know your email Id please?
78945
I apologize i'd need your correct email id please? Are we still connected?
alvin@gmil.com
Thank you! I see that charges are high because of increase in government taxes and account expiry.
yes
Is there anything else I may help you with today?
no thanks
It was great talking to you. Have a great day ahead. Good bye!