Hi cameron
Hello there! How may I assist you today?
I want to  replace my iPhone screen
May I please know if your phone screen has been damaged or broken?
My mobile screen is cracked
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
My name is Jeorge
Thank you Jeorge! Could you please help me with your phone number or email address?
Yes, sure. My phone number is 205-654-1252, my email is example1234@gmail.com
Great! Please allow me a moment to check with the team in this regard
Yes, sure
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
Yes, I am really happy with your reply..please proceed.
You're welcome! Will there be anything else I may assist you in?
no thanks
Alright! It was great assisting you, have a wonderful day. Goodbye.