hi,goo morning
Good morning! You've reached Net link Media/Cable Services. How may I help you?
sorry hi,good morning My device is not work
I regret the inconvenience your facing. I'll surely help you get that fixed. May I know your full name and your account number?
Feeney Rosalie, and 6813 9103 4153
Awesome! Could you also please help me with the last 4 digits of your SSN number and if the green light on the router is working?
3662 and yes work
Thank you for the information. Could you please allow me a moment, while I get this done for you?
Ok, I wait for your information.
Great! To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
ok yes problem is solve
Wonderful! Would there be anything else that I may help you with?