hi
Hello! How may I assist you?
bill keeps going up
No worries, I'll help you out with that. May I know your name and your email address?
raj raj@gmail.com
Could you also help me out with the last 4 digits of your SSN?
8189
Perfect! Please allow me a moment while I go ahead and check with your account.
ok thanks
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that the tax rates have gone up from 2.5% to 4%.
ok thanks
You're welcome! Would there be anything else I may assist you with?