HI
Hey there, You're connected to Star cable customer service! How may I help you today?
MY DEVICE IS NOT WORKING
Oh! I'm so sorry to hear  that! Not a problem! I'll help you out, may I know your name?
MUJA
Could you also help me with your account number?
667699784534
Perfect! I'd also require the last 4 digits of your SSN.
8989
Great! Did you restart your router?
OK
Did you restart the router?
OK RESTART MY DEVICE
Once you restart your device, it will work properly.
YES
Did you restart the device? Is it working?
WORKING
Superb! Have a great day ahead and please feel free to contact us in case of any further queries.