Hello there, How may I help you today?
Hello, I noticed a problem with my credit card bill.
I would be glad to help you out in this regards. May I know your name please?
John Smith.
Thanks John. To pull up the information I will require your last 4 digits of the SSN.
2424
Perfect. Could you please provide me the last four digits of your credit card number.
1231
Thanks. Could you please elaborate the query so that I can assist you in the best possible way?
There is a charge on there for "Tacos R Us". I've never even been there. I believe it's an error.
Not a problem. May I know the date of charge and the amount.
June 2nd 2018 and the amount was $4023.34.
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
Thanks, one more thing. I saw a commercial with an interest rate of 2.9%. Can I get that on my account?
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
Okay, that's all I need. Thanks Casey!
My pleasure. Anything else I may help you out with?
No, that's all.
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