Hi
Hello! How may I assist you?
I have some problem in my Internet service and I need to change the cable service
I'll help you out with that. May I know your name and your account number?
My name is kannan and my account no is 5894785632145897
Kannan could you also help me out with the last 4 digits of your SSN?
My SSN is 5489
Perfect! Could you let me know which service are you using currently?
Currently I am using premium service
Are you using premium cable service right now and want to upgrade to internet service?
I am using 2 MBPS and now upgrade to 4 MBPS
That's a great choice! I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
Ok thanks for your confirmation
You're welcome! Would there be anything else I may assist you with?
nothing else bye
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead!