Hello there, how may I help you today?
HELLO
Hello!
SOME ERROR IN CREDIT BILL
Apologies for the inconvenience caused to you, could you please help me out with your full name?
MANIKAN
Great! Could you also please help me out with your credit card number?
6246441711852717
Could you also please help me out with the last 4 digits of your SSN?
6235
Okay! Could you please let me know the amount of charge and the date of charge?
EXTRA CHARGED $25
Could you please let me know the date of charge?
21/06/2018
Okay! Please allow me a moment while I check with the account.
YES
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $25 from your account.
OK
Is there anything else I may assist you with?
NO THANKS
Okay great! Thank you so much for your cooperation, have a great day!