Good morning
Hello! Good morning. Welcome to media cable services. How may I help you today?
I found my bill is too highly made.I am in need to know the reason for it?Please help me with it
Yes, I will surely help you out with that but before we take the procedure further, Could I please know your name and email id?
My name is Nimmy James and my email Id is nimmyjames9087@gmail.com
Thank you Nimmy! Could I also know the last four digits of your SSN for verification please?
My SSN is 1378
Thank you! Nimmy I see that due to the sudden increase in government taxes and also there was a sudden expiration in your contract which makes you non eligible for the promotional rate, due to all these factors your bill went high and the calculations were made according to the above mentioned factors
This really makes me so worried. I am willing to cancel my service. Please do it.
Before you would like to go ahead and cancel the service I would like to offer 10% off on your next month's bill since the circumstances in which your bill went high were really unavoidable. So would you please consider this and take the offer to continue to use our service?
Feel some what okay . Okay Let me continue for couple of months. If I still face any issues let me disconnect my service.
That's great and we would make sure that you wouldn't face any such problem in the future. Is there anything else I could help you out with for today?