Hey there, you're connected to Star cable customer service! How may I help you today?
Hi.  How are you?  My bill keeps going up, but I have not added anything extra, so why does it happen?  I thought I had a contract.
Hey! I'm doing well. I hope the same from you. I'm so sorry that you had a trouble. I'll check it right away! May I know your name please?
My name is Sakari Bridges.  Do you need my account # or did it populate on your end when I initiated this?
I'm sorry, but I'd require your email address and SSN.
You need my FULL SSN?!?  Not just the last 4?  My email is:  delightfulbambooeatingpanda@yourmail.com  The soc is 555-25-4575
Thank you so much for the information. Please allow me a moment while I check this for you.
I'll play some elevator music for us while waiting.
I appreciate your patience! I'd like to inform you that the increase in the bill is due to the increase in the taxes which is 5% now and it was 2.5% before. As there is a change in system, we have also sent you a mail regarding the same.
Yeah, I don't check my mail.  Who is responsible for the tax increase?  This makes no sense to me. And what are the extra taxes for?  The last provider I had did this same thing, and when I asked, they actually told me that I had to pay for lines in a completely different state, which I'm not cool with.
I request you to please give us a chance, there was a change in the amount of bill only because of the taxes, else the usage and the cost for the cable is the same. The tax has been increased this year.
Please see my questions above.  Am I paying for lines in another state, like another past provider told me before I left them?  Why are the taxed doubled?  That makes no sense at all.
I'm sorry but I'd like to inform you that you're not paying for the lines of another state, it is just that because of the new tax rates which were implemented by the Central government recently had resulted in the rise of your bill. However, I can provide you with a 10% discount on your next monthly bill as a one time exception.
That only saves me for 2 months worth, but I will still pay more for all other months.  You know what, I want to cancel.  My friend uses a different provider and her bill did not go up.  So, no offense Riley, but I'm not buying the story that it was the government when my friend lives in the same area.  I'll just switch to her provider, instead.  So, please canx my account.
I understand your concern, but I think the service providers of your friend did not get updated with the Government rules and tax rates as these rates are being implemented by everyone and I assure that they'll also increase their charges in the next 1 or 2 months because they have to follow the Government tax rates. Hence, it would make more sense if you would stay with us and I'll provide you a discount of 10% on your next monthly bill. I hope you'll be fine with that?
How about 10% for 6 months and I'll stay.
I'd love to give you that but as per the company rules I can only help you out with just one month. But don't worry I assure you that we are coming up with new offers and promotions very soon and that'll be very helpful for you.
What do you have right now that can save me money on what I have?  If it can offset the cost of this tax increase, I'm interested.  If it's not available right now, then I'd like to canx.
As of now I can only help you out with the 10% off on your next bill. However, I'll make sure that you'll get some really interesting offers before the next month ends so that you can save up for the future months. I hope you're fine with that?
Naw.  I want to canx.
Are you sure you want to cancel? As I assure you that you won't be getting these amazing offers from anywhere else.
Yep.  Please canx my account, thank you.
Okay! As per your request, I'd like to inform you that I've successfully deactivated your account and it'll stop working in the next 30 minutes.
Okay, thank you.  Have a great day, Riley.
Have a great day ahead and please do reach out to us in case of any further queries.