hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my bill keeps going up
I'll surely help you with that, may I know your name and the email address?
kannan kannan@gmail.com
Thank you Kannan, may I also know the last 4 digits of SSN?
4698
May I know the extra amount that has been charged on the bill?
$50
Thank you for all the details, please give me a minute to proceed further.
ok
Thank you for your patience. I see that you’ve been using the premium plan contract for the past 3 months, I’m sorry because the contract has been expired you’re charged an extra amount. Please renew the contract every 3 month to avoid the inconvenience. Just for your reminder, we’ll be happy to send you the renewal emails.
ok thanks
You're welcome, is there anything else I may help you with?
no thanks
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!
ok bye
Good bye!