Good morning
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
Hi I am in need to change my internet service could you help me with it?
I'll help you with that, could you please help me with your name and the 16 digit account number?
James Martin and my account number is 4671349245835671
Thank you James, may I know the last 4 digits of SSN?
SSN number is 3917
Perfect! May I know which service you currently havr?
Premier
Awesome! May I also know which service you'd like to change?
Any service that could give me high internet service without any interupption.
For sure! Please give me a minute to proceed further.
Yes please take your time.
Thank you for staying connected, as you're already in the premium plan. You're now upgraded to the platinum cable. Will that be fine with you?
Yes I am happy with it now.. But please look into that the bill keeps on increasing, please control in limit.
I'll surely do that for you. May I know how much extra has been charged?
$200
I'm so sorry for that. You've opt for the premium plan for 3 months, as the plan has expired you have been charged an extra amount of $200.
Oh ..if there is a yearly plan please change to that..
I apologize, right now there's no yearly plan however, you can opt for 3 months. Later, there will be another yearly plan.
Oh okay.. I will make it.. Thanks for your assistance in my issues. Thanks for it. Have a nice day.. Good bye.
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!