Hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
Good morning, My device is not working, Could you please check?
Of course! I'd be glad to help you with that. May I know your full name and your account number?
My full name is Maria Jackson..and my account number is 5649333478
Awesome! May I also know if the last 4 digits of your SSN number and if the green light on the router is working?
SSN is 6678. No, Green light not working..
Alright! Thank you for that. Please allow me a moment, while I get this done for you.
Ok
Not a problem. To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
Ok, Thank you
You're welcome! Would there be anything else that I may help you with? It seems that you are away. However, I feel all your concerns are completed. If you still need my assistance, you can go ahead and raise a chat. Thank you for choosing us, we are always here to help you. Have a nice time!