Hi Alex
Hello, how may I help you with today?
Statement charges has 2 times debited in my account.
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Angel SSN no is 6417 and card no is 3317664482441010
Thank you. Could you please let me know the date of the charge and amount of the charge?
$ 120 has been charged on 6/17/18 a=
Thank you. Bear with me for a moment while our system finishes processing your information.
okay
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
I need to change my address
Sure! I'd be glad to assist you on this. Could you please help me out with the new address?
120 Colony street, Alexandria, VA
Thank you. Give me just a moment while I update that for you! Thank you for waiting patiently the address will be changed shorty and it'll take up to 2 hours for the changes to be effective and you'll get a confirmation email about the same
I want to know company's new lower rates
I'd love to help you on this one however one of our employee will get back to you personally about this one
okay. Thanks Alex
Your welcome, would there be anything else I may help you with today?
no
It was wonderful talking to you. Have a great day