HI
hey there, Good morning!
CHANGE MY A/C ADDRESS
okay! I'll surely help you with that, May I know your first and last name please?
RON RONALD
Perfect! would you please share the last four digits of your SSN?
4526
Great! could you please share the 16 digits of your credit card number?
8563210230245789
and also could you please share your new address?
NO - 74/56 JILA ROAD CA -75
Hey! I've updated your address, you'll receive a notification on your banking application about the same shortly. Kindly, acknowledge it.  Would there be anything else I may help you with?
OK I MADE A PURCHASE OF $600 BUT IT SHOWS ME A $650 ON MY CREDIT CARD BILL
Okay, would you please help me with the date, time and amount of the charge?
16/06/2018 TIME 05.45 EXTRA CHARGE OF $50
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $50 which you've to receive within 48 hours. Would there be anything else I may help you with?
THANK YOU SO MUCH
I hope that was useful, It was really pleasure assisting you. Have a great day ahead, Hope to see you again