hi
Hello! How may I assist you?
ever monthliy bill was going up can you please
Please don't worry, I'll let you know the reason right away. May I know your name and your email address?
my name is arun and arun@gmail.com
Arun could you also help me out with the last 4 digits of your SSN?
my ssn no is 5874
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to increase in the tax rates, which increased from 2.5% to 5%.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.