Hello there, How may I help you today?
Hi! I just noticed a charge on my card that I did not make. How can I get it reversed?
I would be glad to help you out in this regards. May I know your name please?
Tabitha Doe
Thanks Tabitha. Could you please provide me the date of charge?
May 12, 2018
I apologize you for the charge that happened. However I would like to know the amount of charge as well.
It was $187.55 - the merchant is ABC but that's not something I recognize.
Not a problem. Could you please provide me the last 4 digits of the SSN and credit card number as well.
1234
Is that your SSN or credit card number?
Sorry, that's the SSN. Last 4 of the CC number are 9876
Great. Thanks for all the information and I do apologize you for the charge. I have gone ahead removed the charge for you.
Thank you so much!
My pleasure. Anything else I may help you out with?
I also noticed a commercial on TV with a 9% interest rate. Do I qualify for that rate as well?
I would love to help you in this regards as well. However I will not be able to answer this at this point of time. Someone will shortly get back to you with the answer in few days.
OK thanks
You're welcome. Anything else I may help you out with today?