HELLO
Hello there! How may I assist you today?
I AM CONTACTING YOU REGARDING MY IPHONE. ITS SCREEN IS CRACKED AND I WANT TO FIX IT. PLEASE HELP ME OUT.
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
Joshua Milet
Thanks Joshua! May I please know your contact number?
8186630001
Perfect! May I please know your email address on the account?
JUJRM558@YAHOO.COM
Thanks Jack! May I please know your contact number and email address on the account? I apologize! Please allow me a moment to check with the team in this regard.
SURE.
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
NOT A PROBLEM
Will there be anything else I may assist you in?