Hello, I accidentally dropped and cracked my iPhone screen. I do have insurance. Can you please help?
Hello! No worries, I'm here to help you out! May I know your name?
Sure, my name is Jessica parker.
Lovely! Jessica could you also help me out with your phone number and the email address associated with the account?
9015969622 and the email is Jessicap@gmail.com
Thank you for sharing the required information, please allow me a moment while I go ahead and do the needful.
Oops I'm so sorry. The correct email is Jessicap2006@gmail.com
No worries, I'll change it right away. Thank you for being patient, I'd like to inform you that the replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
Okay, got it.
Perfect! Is there anything else I may assist you with?
No, that'll be it. Thanks so much!
Awesome! Thanks for reaching out to us, I hope you have a wonderful day ahead!