Hey there! How may I help you?
Hi, I'd like to report a card lost.
I’m sorry about that. I understand you're upset, and I will do my best to help you. Please help me with your name.
My name is Janet Markel.
Hello, Janet! Please could you also help me with the credit card number and also your SSN number?
My ssn is 165025586 and I don't  have the card number because it is lost.
Oh, could you provide me your account number, maybe?
Sure, it's 5568884231
That's great, do you have any other cards for this account?
No, just the one.
Perfect! I'll be able to access it. Please could you tell me when was the card last used?
6/13/2018
Okay, have you filed a report with the police regarding this issue?
No, it's just lost, not stolen so I didn't think I needed to.
No, ma'am. You need to file a report as the card might be used for illegal purposes. It's always advisable to file a report. However, I'll block the card to prevent misuse.  Is there anything else that I might help you with?