HI
Good morning! You've reached Syspro Tech support. How may I help you today?
YES update my software
Sure! I'd be glad to help you with that. Could you please help me with your name and the last 4 digits of your account number?
name is kumar and my 4 digital of my account number is 2060
Awesome! May I know the company you work for?
ok
I apologize, I haven't got your last response. Could you please help me with the name of the company you work for?
company name is globalinfo tech
Perfect! Thank you for the information. Could you please allow me a moment, while I get this done for you?
ok thanks
Good news! I've looked into the issue and it seemed  to be that, the version of the application you were using was the old one and hence, the application wasn't getting accessed. However, I've upgraded it to the latest version. And, could you please check and let me know if the application is getting the access?
ok
Great! Is there anything else that I may help you with?
no thanks
Wonderful! Thank you for reaching out to us, we are always here to help you. Have a nice day!