Hello! Good morning. How may I help you today?
Hi Could you please help me for fixing my iPhone screen which cracked recently
Of course! I'd be glad to help you with that. May I know your name please?
My name is Julia
Alright Julia! Could you please share your phone number?
sure 202-555-0193
Amazing! Could you please help me with the email address on the account?
julia2012@gmail.com
Awesome! Do you like to have a replacement mobile delivered to you?
yes that would I prefer and I have insurance for the same
Great! Could you please allow me a minute to process your request?
ok
Thank you for staying on hold. I've a good news. Your request for the replacement device has been initiated and it will be delivered in 2 days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with?
That sound great. Thanks for your help. I am done here
Wonderful! Thank you for reaching out to us. Have a nice day. Bye.