hai
hey there, Good morning!
hai good morning
I'd be glad to assist you today!
report an error in your credit card bill and ask to have the change removed
Oh.No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
muthu  raja
Okay, could you also share the last four digits of your SSN?
5231
I'll also require your 16 digits credit card number?
ok
I hope we are connected?
yes
Would you please help me with the 16 digits of your credit card number?
7531597532635633
Could you please share your date, time and amount of the charge? I hope we are connected?
jun 28 2018 time 10:38 am amount 500$
I regret the inconvenience caused, I know that it might be frustrating to be charged incorrectly. However I'll personally look into this issue and get it resolved as soon as possible. for now I've raised a request for a refund of $500 which you will receive within 48 hours.
ok thanks
Would there be anything else I may help you with?
no thanks bye
It was really nice talking to you and a pleasure assisting you. I'm glad that I could resolve this for you. Hope to see you again. Have a great day ahead!