Hi
Hello there! How may I help you today?
I would like to fix my iPhone screen just cracked
May I confirm if your phone screen is broken or damaged?
just the screen got damaged
Sad to hear that! I'll definitely help you with that. Could you please help me with your first and last name?
Sure. My name is Jenelia Stephenson
And, could you also share your contact number and email address please?
202-555-0126
Thank you for staying connected. I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone and you'll be receiving it within three days. I request you to send the current broken device in the return envelope.
jenelia2012Stephen@gmail.com sorry it is jenelia2010Stephen@gmail.com
Not a problem, I'll change that for you.
That's great to hear. Thanks for your help
You're welcome! Would there be anything more that I may help you with?