Hello there! How may I help you today?
Hi, Good Morning. This is Langworth Patsy. My iPhone screen was just cracked.
Sorry to hear that! I'd be glad to assist your with that. Could you please help me with your full  name?
Langworth Patsy
Lovely! Could you please help me with your contact number and email address?
Phone : 903-450-8000; Email : patsylangworth91@hotmail.com
Perfect! Thank you for the information, Could you please allow me a minute or two, while I get this done for you?
ok
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in an envelope.
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome! May I confirm if all your questions have been answered for the day?
Yes I got all
Great! I'm glad I could resolve this for you, Have an awesome day!