Hello Riley, Good Morning.
Good morning! You've been connected to Shin Software Company. How may I help you?
I am using your Software Product and its not working well.
That's strange! I'll help you out please don't worry. May I know your name and the last four digits account number?
My name is Susan Rosser and my account number last four digit is 8176.
Thank you! Could you please share your company name?
Vgara DataForm Ltd.
Alright! Please allow me a moment while I check this for you.
Sure.
I appreciate your patience! As I see, the application you were using wasn't updated. I've updated it for you and also enabled automatic updates for you.
Yeah, i am using old version of your application. That may be the reason. Thanks for your information. I will check out now please wait.
Sure, please take your own time.
Wow, its working fine now Riley.
You're always welcome! Would there be anything else I may help you with?
What is the latest version?
It is 8.9.1.
Okay, thanks for your help.
It was a pleasure assisting you, have a great day ahead!