Hello there! How may I assist you today?
Hello there my iphone is cracked
Sorry sir, could you please elaborate your query, Is your screen damaged or broken?
my screen  is cracked
Sad to hear that. I'd be glad to assist you with your query. Could you please help me with your first and last name?
Matt brewster
Awesome! Could you also share your contact number and your email address linked with the account?
pingmatt02@rediff.com
And your phone number would be?
555 0142 so how this will work for fixing my screen?
Thank for being patient in sharing the information. Please allow me a minute or two, while I get this done for you?
ofcourse
As I've checked with my resources, I request you to kindly visit a nearby branch office. Our help desk associate will help you out with this. However, I'd also like to inform you that, he'll ask for the insurance copy to you. Kindly carry it with you so that it won't be a problem for you. I've asked for the details to identify the insurance you have with our company. So, that I could help you with your query.
ok
Perfect! Is there anything else that I may help you with?
that would be all
Thank you for reaching out to us, hope that was useful. We are always grateful to have customers like you. Have a great day ahead!