tell the agent that my device is not working
Hello! I'll help you out with that. May I know your name and your account number?
john 448996565612
John could you also help me out with the last 4 digits of your SSN?
1245
Perfect! Now, John could you let me know whether the green light on the device is visible or not?
not
As the green light on the device is not visible, I'd like to inform you that there is some problem with the device. However, no worries I'll send you a replacement device at the earliest. I hope you're fine with that?
ok thanks my side over
You're welcome! Would there be anything else I may assist you with?
my side over
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!