Hello! Good morning. How may I help you today?
My cellphone screen just cracked Can you please guide me how to fix it?
So sad to hear that. Would you like to have a replacement device for your damaged phone?
Surely  that would be great
Great! I'd be glad to help you with that. May I know your name please?
Sure, i'm Dexter Langer
Awesome! Could you please provide your phone number?
202-555-0126
Amazing! Could you please help me with the email address on the account?
Yep, dex-langer67@hotmail.com Oh sorry, I think I made a mistake
No problem at all. May I know what it is?
dex_langer67@hotmail.com That's the right now
Great! Could you please allow me a minute to process your request?
Sure, i'm waiting
Thank you for waiting. I appreciate your patience. I've processed the request for a replacement device and you'll be receiving it in a couple of days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with?
That's so nice of you, thanks a lot, that's all for now
Perfect! Please feel free to reach out to us for further queries. Have a nice day. Bye.