hi,good morning
Hi there! Welcome to Global cable customer service. How may I help you today?
My device is not work
Very good morning. Oh I'm so sorry to hear that. To proceed further, may I know your name and account number please?
albert jackson and 3461 7460 3571
Great! Just for verification purpose, may I know the last 4 digits of your SSN please?
7865
Awesome! Is the green light on your device blinking?
yes
Superb! We'll be sending you the replacement device to your place. May I know your address?
879 washington street
Fantastic! I've forwarded your issue. Within 2 days you'll receive a replacement device. Hope that's okay? Is there any other query I can help you with?
ok are you here
Yes we're connected. Is there any other query I can help you with?
ok
Sorry I didn't get you.  Is there any other query I can help you with?
ok
Sorry but can you be more clear. Is there any other issue?
yes clear no other issue
I hope I clarified your query. For any other issues in future feel free to let us know about it. Have a great day ahead. Goodbye!