Hello
Hey there! How may I assist you today?
Recently I have purchased iPhone, Actually the screen was broken now can you help me on that ?
Of course! I'd be glad to help you with that. Could you please help me with your first and last name?
Kumar Thunga
Lovely! Could you also help me with your contact number and email address?
615-773-5352 kumarthunga@gmail.com
Awesome! May I go ahead and confirm your details?
yes, please
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
sure i will
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Great, Sure I will make it Ready, Thank you for your help
You're welcome! Is there anything else that I may help you with?
nothing more, bye
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!