HI
Hello there, how may I help you today?
I MADE A PURCHASE $350 BUT IT SHOWS $400
I apologize for the inconvenience caused to you, could you please help me out with your full name and last 4 digits of your SSN?
NAME - KURT SSN - 5621
Great! Could you also help me out with your credit card number?
2354689721035648
Thank you! Could you please help me out with the date of the charge?
12/06/2018
Okay! Please allow me a moment while I remove the charge for you.
OK
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $50 from your account.
THANK YOU SO MUCH
You're welcome! Is there anything else I may assist you with?