hi I may contact the customer support line about the following set of issues
Hello there! You've reached Blue fire Software company. I apologize, could you please be more specific with the concern?
yes  missing periodic software updates
Sure! I'll help you with that, could you please help me with your name and the last 4 digits of account number?
1458
Thank you, could you please be more specific with your name?
john
Awesome! May I know the name of the company you're working at please?
london
Awesome! Thank you for providing all the important information, kindly allow me a minute to proceed further.
thanks
You're most welcome, I really appreciate for staying connected. I've raised a trouble ticket for the issue and our technical support agents will get back to you within 24 hours.
thanks.my side over
My pleasure! Would there be anything else I may help you with?
nothing
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!