hi
Hello and welcome to universal cable customer service. How may I help you today?
change your cable service in my home
Sure! I'll definitely do that for you. To proceed further, may I know your full name and account number please?
my name is raja account is 3659874125489425
Awesome! Just for verification purpose, may I know the last 4 digits of your SSN please?
ssn no 2584
Perfect! may I know which service you are currently subscribed for?
ok
Sorry sir but could you please be more specific? May I know which service you are currently subscribed for?
yes
Which service you are currently using sir?
premium cable service
Fantastic! Which service would you like to switch to?
platinum cable service
Superb! I've forwarded your request. You will be switched to platinum from your current premium service within 2-3 hours. Enjoy our best ever platinum service. Will there be anything else I can do for you?
nothing else
Thank you for connecting with us. For further queries feel free to ask us anytime. Have a nice day and take care. Goodbye :)