hi
Hi! Welcome to universal cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear! To proceed with your issue, may I know your name and account number please?
Yundt Gwen, 8977 8976 5335
Superb! just for verification, may I know the last 4 digits of your SSN please?
3466
Great! Thank you for all the details. Is the green light on your device blinking now?
yes
That's nice! Yundt, we will be sending you a replacement device, may I know your address please?
67 memorial drive avon ma 5612
Great! I have placed your issue forward. You will be receiving a replacement device within 2-3 days. We are really for your inconvenience. Will there be anything else I could do for you?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You are always welcome! Thank you for reaching out to us. For any query, feel free to reach out to us. Have a great day ahead. Bye :)