hi
Hey there! How may I assist you today?
my phone is damaged
Sorry to hear that! I'd be glad to help you with that. Could you please help me with your full name?
name: helan
Lovely! Could you also help me with your contact number and email address?
contact no: 728 194 0368 and email address: helan22@gmail.com
Awesome! May I go ahead and confirm your details?
yes
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
ok
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok
Let me know, if there is anything more that I may help you with?
nothing else
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!