Hello
Good morning! You've reached Net link Media/Cable Services. How may I help you?
Yes, My device not working..Could you help me?
Of course! I'll help you with your full name and your account number?
My full name is Mary Jackson..and my account number is 5576.
Lovely! Could you also please help me with the last 4 digits of your SSN number and if the green light on the router is working?
My Last 4 digits of SSN number is known as 5576. and also the device is not worked properly..I have trouble when connecting..So Please check it..
Surely, I am looking into the  matter Ms.Mary. Could you please let me know if the green light on the router is blinking?
Yes, Green light is working
Not a problem! I'll help you get a replacement for the old router to avoid such situation again. And our executives will reach your within 2-3 with the new device. And, I think that will solve the issure right away. issue*
Ok, Please fix this issue as soon as possible..
Surely! May I confirm if all your questions have been answered for the day?
Yes..Thank you..
You're welcome! Thank you for choosing us, wish to serve you again. Have a great day!