Hello there!
hi spencer
Hi there, how may I help you today?
I HAVE ERROR IN MY CREDIT CARD BILL.
I’ll help you with that. May I know your name please?
MY NAME IS JAQULEIN THERESE.
Thank you Jaqulein, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
MY SSN NO.5093 AND MY CREDIT CARD A/C NO.3060.
Perfect! May I know the date and amount of the charge?
06.25.18 AND AMOUNT IS $600.
Thank you for the details. Kindly give me a minute.
OK SURE
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
OK THANK YOU.
You're welcome. Is there anything else I could assist you with?
YES, ONE MORE HELP I NEED TO CHANGE MY ADDRESS.
For sure, May I know the date and amount of the charge? I apologize, May I know your new address as well?
MY NEW ADDRESS IS 62'ROSEY STREET, NJ 26438.
Perfect! Please give me a minute to proceed further.
OK SURE.
I appreciate for holding on, your request has been successful. You'll receive all the bank alerts to the updated address.
OK THANK YOU SO MUCH.
Always a pleasure. May I know if there's any other concern?