hai
Hello there, Welcome to star cable service! How may I help you today?
change my service
Sure! I'll definitely help you with that, May I know what service are you currently using?
using the basic service plan
Okay! and May I also know to what service would you like to switch?
great i like that
May I also know to what service would you like to switch?
switch means
I mean, what service you'd like to choose?
oh sorry i'm confuse, i like platinum service plan
That's awesome! I'll surely change your service, Would you mind sharing your details with me? I'll require your name and the last four digits of your SSN?
yes sure name is albert erick  ssn  is 2903
Perfect! Could you also share your account number?
1528 2970 6890 2547
Thanks for sharing all that details with me, As per your request I've changed your service, from now on you can use the platinum service plan. Is there anything else I may help you wih? with*
no thanks for your wonderful help today
Alright! Thanks for reaching out to us! It was really nice talking to you. We're always here to help you! Have a great day ahead! Good bye. :)