Hello there! How may I help you today?
Hi, my iPhone's screen is cracked. Is this covered by insurance?
Sorry to her that! Yes definitely, I'll be able to get the insurances claimed for you. Could you please help me with your first and last name?
Jeremy Woodall
May I also know your contact number and your email address linked with us please?
Sure, 493-129-0012 and throwaway9192@gmail.com
Awesome! Thank you for providing the information, Could you please allow me a minute or two, while I get this done for you?
Ok
Thank you for staying connected. Well I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Ok, thank you for the help!
You're welcome! Let me know, if there is anything more that I may help you with?
No, that's everything for now.
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have an awesome day!