Hello.  I need some assistance. I would like to check my account balance.
Hello there, for sure. May I know your name please?
Melissa Smith.
Okay Melissa. May I also know your last 4 digit SSN and account number?
2322 5411521832
Thank you Melissa. Can I get a minute to check your balance?
Thank you.
Thank you holding on Melissa. Your account balance is $56738.
Thank you. That is all.
You're most welcome Melissa. Have a good day.