Good morning, I have a problem, there is a charge on my account that I did not authorize, I need help getting it removed
I apologize for that. Could you please help me with your full name, the last four digits of your SSN and your complete credit card number?
Michael Browne, 9089, and the card number is 5222-0211-2356-8697
Could you please give me a moment here while I check that for you?
Thank you
Thank you for your patience. I'm sorry for the error in your bill Michael. I'll go ahead and have it removed right away. Thank you for bringing this to our notice.
ok
Is there anything else I could help you with?
Yes I need to change the address on my account also, I've recently relocated
Amazing! Could you help me with the new address so that I can update it right away for you?
Yes it is 500 Medford Ave, Patchogue, NY 11772
Thank you for the information. I've updated the new address to your account.
Thank you so much
You're welcome. Is there anything else I could help you with?
Nope. Thanks
Pleasure assisting you. Please do contact us, if you face any issues. We will be glad to assist you.
Thank you for your time and patience. You have a great day.