hi
Good morning! You've been connected to Shin Software Company. How may I help you?
my  Outlook is not functioning well
Sure! I'll help you out please don't worry. May I know your name and the last four digits account number?
Tom  2589
Thank you! Could you please share your company name?
MtK ltd
Alright! Please allow me a moment while I check this for you.
ok
I appreciate your patience! As I see, the application you were using wasn't updated. I've updated it for you and also enabled automatic updates for you.
ok
Would there be anything else I may help you with?
no
It was a pleasure assisting you, have a great day ahead!