Hello there! Welcome to Act Fiber net services, how may I help you today?
my bill keeps going up why
I really apologize for the inconvenience caused to you, may I know your name and the email address?
marish marish2586@gmail.com
Thank you Marish, may I also know the last 4 digits of SSN?
5225
Thank you very much for all the details, please allow me a moment to check the reasons for the increase in the bill.
Okay
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill on the right time to avoid inconvenience.
Can i cancel my service
I really apologize, we can provide you an offer or 10% discount for your next monthly bill. Will that be fine?
Yes ok.
Thank you for cooperating, we'll ensure you get the best 10% discount for the next monthly bill. Is there anything else I may help you with?
No
Awesome! Thank you for reaching out to us, have a great day ahead!'