hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
Sure, I'll help you get to know the reason behind that. Before that, Could you please help me with your full name and your email address?
ramona.damore59@yahoo.com
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on your bill?
6992 and $55
Perfect! Thank you for the details. Please allow me a minute or two, while I quickly help you with the reason.
ok
I appreciate your patience in staying connected. According to our system records, I see that your contract has expired and your no longer have  the promotional rates. Hence, There is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a wonderful day!