hi charlie, i want to report my last month credit card bill
Sure, I'll be happy to do that for you. May I know your name please?
waim akram
Thanks, Mr Akram. Please elaborate your query for me to help.
i have charged twice for late payment fee on 06/06/18 charlie
I’m sorry this has happened. I understand you're upset, and I will do my best to help you.
ok charlie. hello why late" charlie
Please provide me your credit card and your SSN please.
5558 credit card:6324 ssn:5558
Thanks!Please could you provide me with the amount charged and also the date on which it was charged?
820 06/06/18
Sure sir. Please give me a minute. Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
thank you charlie
would you need anything else?
no
You’re welcome. Always a pleasure to assist valuable customers like you. Have a great day!