Hello
Hey there, I'd be glad to assist you today!
I got an error in my credit card bill. could you please remove the charge?
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please? Hey? are we connected?
My name is Adams Robert Yes
Great! would you please share the 16 digits of your credit card number?
My credit card number is 9547 0632 0189 7532
Perfect! would you please share the last four digits of your SSN?
SSN 5970
Would you please help me with the date, when you used your credit card for the last time?
It was used on 06/10/2018
would you please help me with amount and time of the charge?
It has a extra charge of $15 on last month bill
okay, great!  please give me a moment while I process with your request.
Okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $50 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our support team.  Would there be anything else I may help you with? $50* $15*
Thank you for your refund. Great! Thank you for your help Sam
You're welcome. I'll be happy if I could be of any more help for you today?
Nothing. Thanks a lot
It was really nice talking to you and a pleasure assisting you. Thanks for being so patient and cooperative, your the most calm and patient customer I've ever assisted, Have a amazing day ahead!