hi
Hello there! You've reached Blue fire Software company, how may I help you today?
i need a software updates
I'll do that for you, may I know your name and the last 4 digits of account number please?
sam,1431.
Thank you, Sam. May I know the name of the company you're working at please?
Roland Schroll.
Thank you very much. Could you please let me know the name of the application/software you'd like to update?
java
Thank you for providing all the details, kindly allow me a moment while I get this done for you.
ok
Alright! I've upgraded the JAVA  to the latest version and also enabled to automatic updates.
ok
Is there anything else I may help you with?