Hello, I appear to be having issues with my internet connection.  It appears to be dropping packets randomly.
Hello! No worries, I'm here to help you out with that. May I know your name and the account number?
Yeah sure, I am Phinneus McGuirk, middle name Slampig.  My account number is 5483126079.
Phinneus could you also help me out with the last 4 digits of your SSN?
its 0560.
Perfect! May I know if you tried restarting the router?
hmm, no not yet.  I can give that a try.
Nice I kindly request you restart the router and let me know.
Alright, please give me a minute.
Sure please take your time.
ok, the router is back up though its hard to say if it actually helped yet my initial issue is dropped packets, the connection is good most of the time, but it occasionally will slow and stutter.  ongoing pinging shows that its sending and receiving most of the time, but there are random times where it fails. I am able to browse now but I may have to test this out to see if the problem comes back and call back. it is especially an issue when playing online games and it stutters, or drops me completely
No worries as you are saying you're facing issues continuously I'll do one thing, I'll send a technician with a new router as the replacement and he will install the router. I assure you that the problem will be resolved and you'll be able to play online games without interruption. I hope that'll help you?
Alright, that'll be fine.  What time would a technician be available?
He'll be available from 8 am to 12 pm and from 2 pm to 6 pm.
Ok, can I request the morning hours then?
Sure thing! May I know your availability, accordingly I'll inform the technician.
I will be home all week so any day is fine, I would prefer the early hours though. if there's an opening.
That's great! Should I book an appointment for 9 am in the morning on coming Thursday?
Yes, that will be just fine.
Perfect! I'd like to inform you that the appointment is fixed. Would there be anything else I may assist you with?
No, that is all for now, thank you.
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.