hello, i want to report a credit card error. i'd like the charge to be removed Lindsay...?
Sure. Could you please help me with your full name, the last four digits of your SSN and your credit card number?
Bob Smith, 0000, 0000 000 0000 000000 also, are the new lower rates available to me?  I heard about them in a commercial
Thank you for the information Bob. Someone from our bank will get back to you in few days about the lower rates.
great, thanks have a nice day!
You're welcome. Is there anything else I could help you with?