HAI
Hey there, you're connected to Star cable customer service! How may I help you today?
HELLO RILEY.. I'M VERY DISAPPOINTED WITH THIS SERVICE AS I HAVE BEEN GETTING INCREASED BILLS EVERY MONTH WITHOUT GIVING ASNY REASONS.. WHAT'S THE PROBLEM
Oh! Sorry for that! I'll right away check that! May I know your name please?
NAME - BHARATH SINGH
Could you also help me with your email address please?
EMAIL ID - bharthsing29@gmail.com
And lastly, could you help me with the last 4 digits of your SSN?
ssn - 2064
Perfect! Thanks for the information. Please allow me a moment while I check it for you.
okay
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
oh.. i wasn't aware of that please cancel that special subscription and also go ahead and cancel this cable service..
Sure, I've cancelled the subscription and your bill will not be charged more from next month. Do you still want to cancel the cable service too?
yeah.. i would like to cancel this service too
Sure, I've made a cancellation request and it will be cancelled within 24-48 hours.
hmm okay great thank you
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.