HAI
Good morning! You've reached Net link Media/Cable Services. How may I help you?
MY your bill increasE
That's upsetting! Could you please help me with your full name and your account number?
VASUKI 784512326598
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
4578
And, the extra amount on the bill is?
$65
Thank you Ms.Vasuki. Allow me a minute or two, I'll get back to you with the reasons.
OK
I appreciate your patience in holding up. Well, I see that there is an increase in the tax rates which is why your bill has gone up.
INCREASE
Definitely sir, that's the reason why your bill has gone up. Would there be anything else that I may help you with?
no thanks
Wonderful! Thank you for choosing us, wish to serve you again. Have a nice day!