hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Definitely! I'd be glad to help in this regard. May I know your full name and your account number?
senthil 652820348921
Lovely! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
4510
And, also may I know if the green light on the router is visible?
yes
Perfect! Thank you for being patient and sharing the information. Please allow me a minute or two, I'll get back to you with the resolution.
yes
Not a problem. To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
ok thanks
You're welcome! Let me know if there would be anything more I could do for you.
no thanks
Wonderful! Thank you for choosing us, wish to serve you again. Have a nice time!