Hey there, you're connected to Star cable customer service! How may I help you today?
hai my bill keeps going up
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
kumar
I'd also require your account number?
452780364810
Perfect! Could you help me with the last 4 digits of your SSN?
4627
Alright! May I know the amount that has been charged extra?
$50
Thanks for the information. Please allow me a moment while I check this for you.
ok
As I see, the bill was charged extra, as the contract has been expired and you no longer have the promotional rate applied on your bill.
ok
Have a great day ahead and please do reach out to us in case of any further queries.