hi,good morning My device is not work
Hello there! Welcome to Act fiber net services, how may I help you today?
My device is not work
For sure! I'll be glad to help you in this regards, may I know your name and the last 4 digits of SSN>
McLaughlin Darrel, SSN : 0031
Thank you McLaughlin. Could you please let me know the 16 digit account number?
6723 9374 0283 2462
Perfect! May I know if the green light on the device is still blinking?
yes
Not a problem, please give me a minute to proceed further.
ok
Thank you for staying connected, I've initiated your replacement. New device will be sent to the updated address shortly.
ok thank you very much
My pleasure! Will there be anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!