HI
Hello there, how may I help you today?
I NEED TO REMOVE THE EXTRA CHARGE FORM MY A/C
Sure thing, could you please help me out with your full name and last 4 digits of your SSN?
NAME : YUVIKA AND SSN NO : 6650
Perfect! Could you also help me out with your credit card number?
5000
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
21/06/2018 AND $45
Okay! Please allow me a moment while I check with the account.
OK
Thank you so much for being patient, I'd like to inform you that I've successfully removed the error charge of $45 from your account.
OK THANK YOU SO MUCH HAVE A GREAT DAY .
You're welcome! Is there anything else I may assist you with?