Hello! Good morning! Id be glad to assist you today!
Hi Today I lost my credit card. I need to be block my card.
Yes sure, I'll help you out with this. May I know your first and last name please?
Sam Smith
Perfect! May I also know the last four digits of your SSN?
SSN no is 5541
Great! would you please share the 16 digit credit card number?
3621474821210405
okay! thanks for sharing this information, would you please let me know the date when you used your card for the last time?
Yesterday night at 8:30
Okay ! well Mr. Sam did you file a police report about the lost credit card?
No
Okay unfortunately sam, I won't be able to process with the further procedure, because as per our banks policy we will first require police report to be filed.
Ok Kindly block my card.
Yes Sam I'd like to inform you that only after you file a complaint then only I'd have the access to block your card. It's for your account security purpose.
Ok thanks for your information. First I'm file a police complaint after that I have contact you.
After you file a police report please feel free to contact us at anytime, however, I've raised a follow up request on this regard our customer associate will contact you shortly and help you. Would there be anything else I may help you with?
Nothing thanks
Your welcome, thanks for your time and patience. have a great day ahead. thank you.