hi riley
Hey there, You're connected to Star cable customer service! How may I help you today?
i having trouble connecting to the internet
Oh! I'm so sorry to hear that! Not a problem! I'll help you out, may I know your name?
my name is ganesh
Could you also help me with your account number?
account number 789654789478
Perfect! I'd also require the last 4 digits of your SSN.
4569
Did you restart the router?
yes
Okay, May I know if the green light on the device is blinking?
no
Great, For now, if the green light is blinking and even then the router is not working, I'll escalate this issue to our technical team and they'll change your router and install a new one. Would that be okay?
ok thanks
Great! I have made a request and it will be installed within 24 hours. Would there be anything else I may help you with?
no need thanks for your help
Superb! Have a great day ahead and please feel free to contact us in case of any further queries.