Hai.
Hello! I'll be glad to help you out. May I know your query?
I Want to know why my bill keeps going up?
No worries, I'll let you know the reason right away. May I know your name and your email address?
Patrick.A patrick_rio54@gmail.com
Patrick could you also help me out with the last 4 digits of your SSN?
SSN 1984
Perfect! Please allow me a moment while I go ahead and check with your account.
Okay.
Thank you for staying connected. I'd like to inform you that the reason behind the increase in the bill is due to the increase in the tax rates which increased from 2.5% to 4%.
okay. I Would like to cancel my cable service.
I understand your concern, but I kindly request you to give us one chance so that I'll look into your issue personally and will try my best to reduce the rates. Also, as a one time exception I'll go ahead and give you a 10% off on your next monthly bill. I hope you'll be fine with that?
NO.I am sorry i want to cancel my cable service.
Are you sure you would like to cancel your service, as I assure you that we have the best plans in the whole city and I also assure you that we are coming up with new offers and discounts very soon.
No.I am sure i would like to cancel my cable service.
Okay please allow me a moment while I go ahead and cancel your service.
okay.
Thank you for being patient, I'd like to inform you that as per your request I've successfully deactivated your service. However, you can activate your service when ever you wish to do so.
okay.Thank you.
You're welcome! Would there be anything else I may assist you with?
No.Thank you so much.
Thank you for reaching out to us, hope you'll have a wonderful day ahead!