Hey there! How may I help you?
I have lost my credit card.
I'm sorry about that. I understand you're upset andI'll do my best to help you. Please may I know your name?
Renee Dean
Thanks, Renne. I'd be needing your card number and also your SSN. Please could you help me with them?
Sure, credit card number 4916343247773905. SSN: 223-27-8396. Actually I hit the wrong button my SSN is 223-27-8496.
Sure, no problem about that..That's really helpful, Renee. Could you also help me as to when Sure, no problem about that.That's really helpful, Renee. Could you also help me as to when the card was last used?
I used it yesterday morning, around 10 a.m.
Sure, have you filed a report with the police?
No, I haven't. Should I?
Yes, I request you to file a report as soon as possible, as it is mandatory to do so in this case. However, I'll block the card to prevent misuse.  Is there anything else that I might help you with?
Can you check to see if the card has been used since yesterday morning?
No, ma'am. Fortunately, the card was not used since yesterday. However, you ned not worry now as I've already blocked the card for you. Would you also like me to initiate a request for a new card?
Yes, please.
Sure, please just allow me a moment to do so. I’ve initiated a request for a new card, you’ll be receiving it within the next 48 hours. You’ll also be receiving a confirmation e-mail shortly. Would you need anything else?