Hello, how may I help you with today?
Hi, I need to change my address and report an error on my credit card bill.
Sure! I'd be glad to assist you on this. Could you please let me know your name, last 4 digits of SSN and credit card number?
My name is Barbara Watson.  My SSN is 558 44 9898 and my credit card number is 1001 2659 2323 9428
Could you please help me out with the new address?
Sure, my new address is 63 West Orange Street Newton, MA 52201
The address will be changed shortly and you'll be getting an email as well.
Okay great
Could you also let me know the date and amount of the charge?
It was on 6/18/2018 and the charge was for 23.81
Thank you. Give me just a moment while I update that for you!
Sure, thank you
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
Great, thank you!
Your welcome, would there be anything else I may help you with today?
No that's it, thanks for your help
It was wonderful talking to you. Have a great day