hai
Hello and welcome to universal cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
jaws 4585458
Awesome! just for verification, may I know the last 4 digits of your SSN please?
7852
Great! Thank you for all the details. Is the green light on your device blinking?
no ok
Oh! I am sorry for that. We will be sending you a replacement device. May I know your address please?
madurai annananaka
Thank you for all the details. I've forwarded your matter. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
ok
Superb! Will there be anything else I could do for you?