Hi there! Welcome to universal cable customer service. How may I help you?
MY device is not working
Oh! I'm so sorry to hear that. To proceed with your issue, may I know your name and account number please?
JESSLY JESSLY151@GMAIL.COM
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
8676
Awesome! Is the green light on your device blinking?
NO
Oh! I'm so sorry to hear that. We will be sending you a replacement device. May I know your address please?
1200 SMITH STREET USA
Perfect! I have forwarded your request. You will be receiving the replacement device within 48 hours. We are really sorry for your inconvenience. Will there be anything else I could do for you?
NO THANKS
You are always welcome! Thanks for staying connected with us. For any query, feel free to communicate to us. We are always here to help you. Have a good day. Bye :)