hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'll surely look upon that for you, could you please let me know your name and the 16 digit account number?
Mertz Arthur, 9865 7596 8754 4365
Thank you Mertz, may I know the last 4 digits of SSN?
9031
Perfect! May I know if the green light on the device is blinking?
ok
I apologize, could you please let me know if the green light on the device is still working?
ok
I'm sorry, I couldn't understand the reply. Could you please be more specific with your reply?
ok
Dear user, could you please read the guidelines and then converse accordingly.
ok working
Thank you for the response, I've initiated your replacement. The executives will reach out to you for further concerns. Will that be fine with you?
yes
Perfect! Is there anything else I may help you with?