HI GOOD MORNING.\
Good morning! You've reached Syspro Tech support. How may I help you today?
MY OUTLOOK IS NOT WORKING., IT IS FREEZING.
Sorry to hear that! I'll surely get that done for you. May I know your name and the last 4 digits of your account number?
JOHN AND ACC. NO. IS 5454
Awesome! Could you please me with your company's name?
TCS CORP.
Perfect! Thank you for the response. Please allow me a moment, while I get this done for you.
OKAY.
Well, I've looked into the issue and it seemed  to be that, the version of the application you were using was the old one and hence, the application wasn't getting accessed. However, I've upgraded it to the latest version. And, could you please check and let me know if the application is getting the access?
LET ME CHECK THAT, PLEASE GIVE ME A MINUTE. ITS WORKING FINE NOW THANK YOU.
You're welcome! Is there anything else that I may help you with?
NOTHING ELSE, THANK YOU.
Wonderful! Thank you for reaching out to us, we are always here to help you in any technical  issues. Have a nice day!