hi
Hello! How may I assist you?
my device is not working
No worries, I'll solve your problem right away. May I know your name and your account number?
cenk kasper 7777666555
Cenk could you also help me out with the last 4 digits of your SSN?
4567
Perfect! May I know if the green light on the device is visible or not?
no its not visible
As the green light is not visible, I'd like to inform you that your device is not working. But, please don't worry as we'll send you a new device as a replacement at the earliest.
okay thanks
You're welcome! Would there be anything else I may assist you with?
thats all thank you
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.
have a nice day! bbye
Thank you! Goodbye!