Hi, I would like to inquire about my data usage
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
Hi, I would like to inquire about my data usage
Absolutely! I'll be happy to help you get that. Could you please help me with your full name and your account ID?
Capt Rob Roberts 123456 Jesse?
Awesome! Thank you for that. Please allow me a minute or two, I'll get back to you with the details.
ok
Thank you for holding up. I see that you have a package of 1 GB and your usage for the previous month was 900 MB leaving 100 MB will continue to the next month. Would you like to upgrade your service, so that you could enjoy the fastest internet and not worry about the usage?
yes, how much is the next jump in package?
Alright! As you are using a 1 GB service costing $5, the 10 GB would be $25 with unlimited usage per day.
is there a 2 GB?
Yes sure! Why not, definitely I'll be able to upgrade it 2GB. Would you want me to do that?
how much is it?
Alright! That will cost you like $8.
what is my max usage for a month? so far
Alright! As mentioned above you've used 900 MB with 100 MB remaining. If you upgrade your service to 2GB, the 100 MB of the previous month will also get added.
yes sign me up for the 2 GB plan
Surely, I'll do that. Just allow me a minute for that.
done?
Good news! I'd like to inform you that, I've upgraded your 1 GB service to 2 GB. You will be notified about the same through an email. And, will be activated from next month. Is that okay?
yes
Great! May I confirm if all your questions have been answered for the day?
so 2GB for $8 per month correct?
Absolutely sir. Would you like to make any changes?
no, I'm good thank you
You're welcome! Thank you for reaching out to us, we are always here to help you in issues relating to media. Goodbye!