Hi Jesse,
Good morning! You've reached Net link Media/Cable Services. How may I help you?
My internet device is not working properly
Not to worry, I'll definitely help you get that fixed. Could you please help me with your full name and your account number?
My name is Jaki and the account number is 89965
Awesome! May I also know if the last 4 digits of your SSN number and if the green light on the router is working?
The last 4 digits of SSN is 7665 and the green light is not working.
Thank you for the information. Could you please allow me a moment, while I get this done for you?
Ok
Alright! I have located a problem, in your current router. I'll be sending you a new router to your address at the earliest. Will that be okay?
Ok for me and thank you very much
You're welcome! Is there anything else that I may help you with?
Right now no quires
Thank you for reaching out to us, wish to serve you again. Have a nice day!