HI
Hello! How may I assist you?
My cable device is not working
No worries, I'll help you out with that. May I know your name and your account number?
My name is Murali and Account no is 2356478954211025
Could you also help me out with the last 4 digits of your SSN?
6891
Perfect! Could you let me know if the green light on the device is visible or not?
no it is not working
Okay as the green light on the device is not blinking I'd like to inform you that your device is not working anymore. But no worries, I'll send you a replacement device immediately to solve your problem.
ok please send.
Sure thing! Would there be anything else I may assist you with?
nothing else
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!