Hello, how may I help you with today?
Yes, I'd like assistance with an issue.
Sure! Could you please help me with the query in detail?
I have a charge on my credit card bill that I believe is an error. I need to have it removed if possible.
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Marco Kempf, 1375, 789562811783256
Thank you. Could you please let me know the date of the charge,time of the charge and amount of the charge?
05/27/18, 2:38pm, $57.45
Thank you. Bear with me for a moment while our system finishes processing your information.
okay
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
Okay, thanks.
Your welcome, would there be anything else I may help you with today?
Yes, I'd like to have my address updated.
Could you please help me out with the new address?
5684 Travelers Way, Austin, Texas 78652
Thank you. Bear with me for a moment while our system finishes processing your information.
Okay
Thank you for waiting patiently the address will be changed shorty and it'll take up to 2 hours for the changes to be effective and you'll get a confirmation email about the same
Thanks
Your welcome, would there be anything else I may help you with today?