hi drew
Hello! I'll be glad to help you out. May I know your query?
my device is not working
No worries, I'll help you out with that. May I know your name, account number and the last 4 digits of your SSN?
my name is khan account no 2288847848558748 ssn 2932
Perfect! Could you let me know if the green light on the device is visible or not?
yes
Wonderful. As the green light on the device is visible, I'd like to inform you that there is no problem with your device. However, as you're saying that the device is not working I'll send you a replacement device as soon as possible.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!