hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I'm so sorry for that, could you please help me with your name and the email address?
nila & nila56@gmail.com
Thank you Nila, may I know the last 4 digits of SSN?
8827
Perfect! Could you please let me know how much extra amount has been charged on the bill?
$80
I'm so sorry for that, please give me a minute to proceed further.
ok
Thank you for your patience. I see that you’ve been using the premium plan contract for the past 3 months, I’m sorry because the contract has been expired you’re charged an extra amount. Please renew the contract every 3 month to avoid the inconvenience. Just for your reminder, we’ll be happy to send you the renewal emails.
ok thankyou
You're welcome, is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!