Hey there! Welcome to Act Fiber net service, how may I help you today?
My home cable device is not working
I'll help you with that, may I know your name and the 16 digit account number?
My name is Raj Kumar and My account no is 4568974563214587
Thank you Raj, could you please let me know the last 4 digits of SSN as well?
My SSN is 5498
Perfect! Could you please let me know if the green light on the device is still blinking?
No green light is not blinking
Sure! Not a problem, please give me a minute to proceed further.
ok
Great! That's not a problem however, I've initiated the replacement for the device with a new device. Our executives will reach out to you for further concerns. Will that be fine with you?
Ok fine please proceed
Thank you for cooperating, is there anything else I could help you with?
Nothing else thanks for your support
You're welcome, thank you for choosing us. Have an awesome day!