Hello there! How may I help you today?
Hi I need to fix my phone screen
Could you please confirm, if your phone screen is damaged or broken?
Yes
Sorry to hear that! I'd be glad to help you in this regard. Could you please help me with your first and last name?
Kalia
May I also know your contact number and email address please?
kaliagn@mail.com 455-678-3221
Awesome! May I go ahead and confirm your details?
Ya sure
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
Okay
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Okay
Let  me know if there is anything more that I may help you with?
No thank you
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!