Hi I would like to order a new credit card because my current one has expired
okay! I'll surely help you with that, May I know your first and last name please?
John Doe
Perfect! would you please share the last four digits of your SSN?
7483
Great! could you please share the 16 digits of your credit card number?
4565987832126545
Would you please help me with the date, when you used your credit card for the last time?
it is 6/22/2018 and i used the card yesterday
Okay! so, did you file a police report about the lost credit card?
I didnt lose the card, i just need a new one since this one expired
Oh, okay so would like to order a new card?
Yes, please
and also I've blocked your old card just to inform you.
Great
Okay! Awesome, I've ordered a new card for you which you'll probably receive within 2 business days via post However, In case you don't receive. Kindly, contact us immediately.
Fantastic, sounds good. Thank you very much!
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!