hai
Hello! Alex here how may I help you today?
my devices not working
Oh that's bad! Can you please help me out with your name and 16 digit account number please?
my name is john cater and A/C number 3654 9875 0125 35789
Can I also have the last four digits of your SSN please?
SSN number 9451
Now can you please check and let me know if the green light on your device is blinking or not? so that I can help you accordingly
yes okey
I see that there is a device malfunction and the device cannot be used any further, I would be sending you a replacement for the device in two to three working days. I apologize for the inconvenience caused.
that's okey
Thank you! Is there anything else I could assist you with for today John?
no thanks that's for your wonderful help
You're Welcome! It was lovely talking to you! Hope to assist you in the future as well. Goodbye!