HI
Hello there! Welcome to Act fiber net services, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I really apologize for that, may I know your name and the 16 digit account number?
DIVI & 6656 2563 1254 5874
Thank you Divi, may I also know the last 4 digits of SSN?
2589
Perfect! Could you please let me know how much extra has been charged on the bill?
56$
Oh, no! That's not fair on your part, please give me a minute to proceed further.
OK
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $56. Please ensure to pay the bill to avoid the inconvenience.
OK THANKYOU
You're welcome, is there anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day!