Hello there! How may I help you today?
Hello,  I'm sorry to bother you but I need a copy of my car insurance, proof of insurance also. Spencer are you still there?
There's nothing to bother me. I'm here to help you, your agent. I'll be glad to assist you with that. May I know your name and the last 4 digits of SSN?
4321
Thank you, may I also know the make and model of the car?
Ford F250
Perfect! Could you please let  me know the year of manufacture of the car?
2014
I really appreciate for staying connected, your documents will be mailed to the updated address shortly.
Spencer can I get proof of insurance sent to my cell phone?
For sure! As your already registered, it'll be mailed to the e-mail address.
Oh wait, I told you the wrong model of the truck, I'm sorry.  It is a F150 not a F250.
Not a problem. I'll update the changes and proceed.
Thank you!
You're welcome. Is there anything else I could assist you with?
When will the proof of insurance be emailed to me?
That'll be 24 hours. Will that be fine?
I did need it sooner if possible.
We will try sending the mail ASAP.
Great!  Your a awesome agent Spencer :)
Thank you so much. Will there be anything else I could help you with?
No that was all I needed today, Thank you for your help Spencer!
Always a pleasure! It's a pleasure assisting you. Thank you for reaching out to us, have a great day ahead!