Hi spencer
Hi there, how may I help you today?
My iphone scree has gone damaged this evening. and I've insurance with the carrier
Oh! I'm so sorry, I'll help you with that. However, I'd require the following details. May I know your name and phone number?
My name is Alice Jonathan
Thank you Alice, may I know your phone number as well?
543545578589
Perfect! Could you please let me know the email address associated with the account?
alicej4345@gmail.com
Thank you for the details, please give me a minute to proceed further for the replacement.
ok
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope. Will that be fine with you?
thanks spencer I will send it
Always a pleasure! Will there be anything else I could help you with?
no thanks
My pleasure! Thank you for reaching out to us, please feel free to reach out for further concerns.