hi
Hello there! How may I assist you today?
i m sorry my phone damaged
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
my name is hasini
Thanks Hasini! May I please know your hone number and email address?
phone number : 639 456 2596 email address: hasini@gmail.com
Great! Please allow me a moment to check with the team in this regard
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
ok thank you
You're welcome! Will there be anyhting else I may assist you in?