Hi Drew!
Hello! How may I assist you today?
My new iphone was cracked. I insured that. can you please help me for fixing the screen.
No worries I'm here to help you out. May I know your name?
Its Gilberth here.
Gilberth could you also help me out with your phone number and the email address associated with the account?
Okay, +564433545 and email is gilberth342@gmail.com
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
Okay, take your own time.
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
Okay with pleasure!
Thank you! Would there be anything else I may assist you with?
No thanks!
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!