hello
Hello, how may I help you with today?
i have a charge on my cc bill that is not right
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Robert Smith ssn: 3465 CC: 4356 7639 5629 5673
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
05/12/2018 99.99 time was 9:05 pm
Thank you. Bear with me for a moment while our system finishes processing your information. Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
ok thank you very much
Your welcome, would there be anything else I may help you with today?