HELLO CHARLIE.
Hello! Welcome to ACS Software Solutions! How may I help you today?
GOOD DAY CHARLIE
Thank you, I hope you have one too. Could you please share with me your query?
I'M FACING SOME ISSUES ON A SOFTWARE PRODUCT. SINCE I"M USING IT OFFICIALLY I NEED SOME ASSITANCE QUICKLY.
Sure, I'll help you in regards to this. Could you share your name and the last four digits of your account number?
CHRISTOPHER HENRY, 7845
Sure, thank you, Christopher. Could you tell me which company you're working for?
INTELLECTSOFT UK
sure, thank you. Could you specify me as to what issue you're currently facing?
MY ID IS GEETING SLOW CONNECTION, FACING ISSUES REGRADING SERVER.
I apologize for the inconvenience faced. I have checked with the server team and I now request you to please re-open the software and check if it's working or not. I would be staying on line and waiting for your response.
OAKY. *OKAY I HAVE OPENED THE SOFTWARE BUT THE PROBLEM REMAINS.
Sure, could you please tell me if the you're using the latest version of the software?
I THINK YES, YES, CHARLIE I'M USING THE LATEST VERSION I HAVE VERIFIED IT NOW.
Okay. Please allow me a minute to check the server status. I guess there has been a trouble with the servers.
OKAY.
Thank you for staying connected. The servers are down and will be up by an hour. Would you need anything else?
NOTHING ELSE, BUT HELP ME TO IMPROVE MY SITUATION. THE PROBLEM MAKES WORK LAG. BUT THANK YOU FOR YOUR SERVICE.
I understand the situation must be upsetting. We're really sorry about that. I will contact the technical support team to check with the issue. I'll make sure they put you ion the emergency server and get you back on server by 15 minutes. Would that be fine?
YES, THANK YOU, CHARLIE, HAVE A GREAT DAY. CHARLIE, IS THERE ANYTHING YOU CAN HELP REGRADING THIS ISSUE ?
I'm glad I could help. I'm afraid I can't help you as there has been a server issue. It would take minimum of ten minutes to get the software running.
OKAY
Sure, would there be anything else that I could help you with?
NO, THANK YOU.
I'm glad I could help. Thank you for reaching out to us. Great day!