HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
I completely understand your situation. I'll definitely help you with that. May I know your full name and your account number?
NISHA ACCOUNT NO:7896 6543 1234
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
6784 40$
Thank you for that Ms.Nisha. Allow me a minute or two, I'll get back to you with the reason.
OK
I appreciate your patience in holding up. Well, I se that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
OK
Great! Is there anything else that I may help you with?
NOTHING ELSE THANK YOU
You're welcome! Thank you for choosing us, we are always here to help you in any issue regarding to media and cable. Goodbye!