Hey there, You're connected to Star cable customer service! How may I help you today?
my having trouble connecting to the internet
Oh! I'm so sorry to hear  that! Not a problem! I'll help you out, may I know your name?
my name is arun
Could you also help me with your account number?
my account no 857496321458
Perfect! I'd also require the last 4 digits of your SSN.
SSN NO 4568
Did you restart the router?
YES
Okay, May I know if the green light on the device is blinking?
YES
Great, For now, if that the green light is blinking and even then the router is not working, I'll escalate this issue to our technical team and they'll change your router and install a new one. Would that be okay?
OK THANKS
You're welcome! Would there be anything else I may help you with?
NO THANKS
Superb! Have a great day ahead and please feel free to contact us in case of any further queries.