Hello! A very good evening to you. How may I help you today?
Hi, my cellphone screen just cracked, would you guide me how to fix it ?
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
Yes , I do have it
Awesome! May I know your full name please?
Paul Harris
Could you please help me with your phone number and the email address Mr.Harris?
202-555-0159 harris.paul86@hotmail.com
Thank you for the valuable information. Please allow me a moment while I check the best possible solution for you.
Wait, I'm sorry I think I made a typo
Sure, help me with the correct details please?
harris-paul86@hotmail.com That's the correct email
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.