hi drew
Hello! How may I assist you today?
my phone screen was cracked.
No worries I'll help you out with that! May I know your name?
MY NAME IS AARLINE FALEDA.
Faleda could you also help me out with your phone number and the email associated with your account?
MY NUMBER IS 9534789520.MY EMAIL ADD FALEDA20052GMAIL.COM
Thank you so much for sharing the required information! PLease stay connected whiel I go ahead and do the needful.
YES,SURE STILL WE CONNECTED.
Thank you for staying connected, I'd like to inform you that we have issued a replacement for your phone and you'll receive a brand new phone. I also kindly request you to send the damaged phone with the same delivery agent.
OKAY, THANK YOU.
You're welcome! Would there be anything else I may assist you with?