HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I'm so sorry for that, may I know your name and the account number?
MURALI & 6656 2563 1254
Thank you Murali, could you please help me with the last 4 digits of SSN?
5462
Thank you, could you please let me know how much extra has been charged on the bill for you?
23$
Please allow me a minute while I get this done for you.
OK
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill on the right time so that the next months bill may not be charged extra.
OK THANKYOU
My pleasure! Will there be anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!