hai
Hello there! Welcome to Brad Ford Web services, how may I help you today?
device is not working
I'll help you with that, may I know your name and the account number?
anu 522684125963
Thank you Anu, may I also know the last 4 digits of SSN?
7891
Perfect! could you please let me know if the green light on the device is blinking?
yes
Not a problem, please give me a minute to proceed further.
ok
Thank you for staying connected, we've sent a replacement to the device. Will that be fine with you?
ok thanks
My pleasure! Is there anything else I may help you with?
no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!