Hey! How may I help you today?
HELLO I HAVE A ERROR IN MY CREDIT CARD BILL
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
MY NAME IS DEBBY
Perfect! May I also know the last four digits of your SSN?
MY SSN NO 1200
I'd also require the complete 16 digit credit card number.
1789000001256987
Thank you. Could you help me with the date and amount of the charge?
06.17.18 AND AMOUNT IS $400
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
OK THANKYOU
You're welcome. May I confirm if all your questions have been answered for today?
YES PERFECT
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.