hi
Hi! How may I assist you today?
i ask for fixing the screen
So sorry to hear that, But I won't be able to help you in fixing scree but I'll be able to help you apply for replacement for the phone if it is insured.
yes
Alright! May I please know your full name?
insu
Thanks Insu! May I please know your phone number?
5698774123
Perfect! May I please know you email address?
kjh@2245.com
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
ok
Alright! Have a great day, goodbye.