HELLO JAMIE ARE YOU THERE?
Hi there! Welcome to Softcom software services Ltd. How may I help you?
I'M WORKING IN DICEUS, UK. AND I AM FACING PROBLEMS ON A SOFTWARE. YOU HELP ME WITH THAT? JAMIE. *CAN YOU
Oh! I'm really sorry to hear that! I will definitely help youn in resolving this issue. May I know your name and the last 4 digits of your account number, please?
JOHN PAUL, 3845 ARE WE CONNECTED?
Yes we are connected! Awesome! Just for additional identification, may I know the name of your company, please?
DICEUS. UK.
Great! Thank you for sharing the details with me! May I know what issue are you facing with your software
I'M NOT GETTING ANY UPDATES FROM THE STORE. FOR THE SOFTWARE.
Oh! That's really sad to hear! Would you like to opt for the manual update for the time being and may I open a trouble ticket for you, please?
I HAVE MANUALLY UPDATED IT BUT IT HAVEN'T GOT UPDATED.
Don't worry dear user! Would you like me to raise a trouble ticket for you?
YES, PLEASE. ARE YOU THERE?
Superb! I've raised a trouble ticket for you and your issue will get resolved within 24 hours and you will be receiving all the updates from us. We are really sorry for your inconvenience! Will there be any other query that I can help you with?
NOTHING ELSE, HOW LONG IT WILL TAKE TO SOLVE MY PROBLEM.
Our technical team is working on your problem sir. Within 1 day your issue will get resolved. Just be assured!
THANK YOU JAMIE. I'M SATISFIED WITH YOUR SERVICE. THANK YOU
You are always welcome dear user! I'm really happy since you are happy. Thank you for giving me an opportunity to help you! For any query, please refer to our website or just call us anytime on our toll free number. We are always here to help you! Have a great day ahead and take care. Goodbye!