Hi there, how may I help you today?
hi
Hello there, May I know your name please?
I would like to change the address on my account
May I know your name please?
Hank
Hank,Could you let me know the last 4 digits of SSN and account number please?
1234 4567345212347658
May I know your new address as well?
879 Myrtle Road
Sure. May I know your name please?
Hank
Perfect! Your address has been successfully changed to 879 Myrtle Road.
Thank you
Is there anything I could assist you with?
I would like to report an error on my credit card bill and ask to have the charge removed
Yeah, Sure. May I know the date and amount of the charge?
45.00 june 8, 2018
Awesome! Kindly give me a minute.
sure
Your request has been successful. I've removed the error.
thank you
Perfect! Is there anything I could assist you with?
no
Thank you for reaching out to us. It's a pleasure assisting you.