hi my device is not working
Hello there! Welcome to Brad Ford Web services, how may I help you today? For sure! May I know your name and the 16 digit account number?
Rempel Neal, 8755 7965 3257 sorry 8755 7965 3257 9853
Not a problem, thank you for the details. Could you please let me know the last 4 digits of SSN?
0754
Perfect! May I also know the green light on the device is still working?
yes
Perfect! Please give me a minute to proceed further.
ok
Thank you for staying connected, we've sent a replacement for the device. Our executives will reach out to you for further details. Will that be fine with you?
ok
Fantastic! Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!