hi
Hello! Welcome to Star cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
Volkman Perry, account:7896 5443 4566
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
0570
Perfect! Is the green light on your device blinking?
yes yes
Nice! We will be sending you a replacement device. May I know your address please?
hillshire lane, boston ma,899
Awesome! I've proceeded your request. You will receive the replacement device within 2-3 days. Is there anything else I can do for you, sir?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Thank you connecting with us. For any further queries, feel free to let us know. We're always here to help you. Have a nice day ahead. Goodbye!
ok thank you
You're always welcome. Have a good day :)