Hello! Good Evening, Fast net cable services. How may I assist you today?
Hello my device is not working, also I am having trouble connecting to the internet. Can you help me?
That'a a bad news, don't worry I'll be able to help you. Have you tried restarting the router and then connecting?
Yes I have.
Do you still face the problem?
Yes I do.
Alright! No worries, I'll just send you a replacement device. May I please know your name and account number?
Jimmy Jones, account number is 3736729
Thanks Jimmy! The account number given by you is incorrect it consists of 12 digits,  could you please check and let me know the correct one?
Sorry my account number is 873546374637
Perfect! Could you please let me know the last 4 digit of the SSN?
8746
Perfect! Please allow me a moment to proceed further? Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
No that will be all, thank you!
You're welcome! It was great assisting you, have a great day. Goodbye.