hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
I regret your inconvenience. I'll surely help you fix that. May I know your full name and your account number?
rajesh 672689356427
Lovely! Could you also please help me with the last 4 digits of your SSN number?
5629
And, may I also ask you if the green light on the device is working?
here red light is blinking
Alright! I have located the problem with your device. I'll help you get a replacement to the old device, maybe that would resolve the issue.
hmmm okay
Great! Would there be anything else that  I may help you with?
nothing else.. thanks.
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a wonderful day!