hi drew
Hello! How may I assist you?
every monthly bill was going on my cable service
Don't worry about that, I'll check with your account and let you know immediately. May I know your name and your email address?
my name is mani email mani56456@gmail.com
Mani could you also help me out with the last 4 digits of your SSN?
5455
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
4%.
Yes, it increased to 4%.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no nothing
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!