Hi I wanted to close my account
Hey there, how may I help you today? I'll be glad to assist you with that.  May I know your name please?
Rutuja shkla
Thank you Rutuja, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
4456 and 8856
Awesome! Kindly give me a minute. Thank you for holding on. Your account ending with 8856 holds a balance of $5.
Ok then keep 5 dollars and close the account
For sure, Please give me a minute to proceed further.
OK
I appreciate for holding on, your request has been successful.