Hello! I wanted to confirm my flight today and wanted to check my seat assignment please. Can you help me please?
Hello! You've been connected to StarAirwyas. I'll help you out with that. May I know your full name and the booking confirmation number?
Sure! My name is John Dow and my booking confirmation is 123456789. Can you confirm my seat assignment please?
I'm sorry but the booking confirmation number should consists of 6 characters which includes letters and numbers.
Oh, ok. I must have looked at the wrong number. He is the correct number: ABCD12 Is that the correct number?
Oh no worries, thanks for providing the right number. Please allow me a moment while I go ahead and check your seat assignment. Thanks for being patient. I'd like to inform you that you've been assigned 9C which is a window seat.
That sounds great! I like that seat!
I'm happy that you're happy with your seat assignment.
Wait! No, I changed my mind. I would actually prefer an isle seat instead.
Okay! Please stay connected while I go and check whether we have aisle seat available on the flight.
Great thanks!
I highly appreciate your patience. Good news I'd like to inform you that we have 12A available which is aisle seat. Would you like to take that?
Yes, that would be wonderful! Thank you!
Perfect! I'd like to inform you that your seat has been changed successfully John.
Great! Thanks for your help!
Pleasure is all mine! Would there be anything else I may assist you with?
No that would be it for now, thank you!
Awesome! Thanks for reaching out to us, hope you have a wonderful trip ahead.