hi
Hello there! Welcome to Act Fiber net services, how may I help you today?
my name is Raj, MY device was not working
Hey Raj! I'll surely help you with that, may I know your name and the 16 digit account number?
Raj sri,   9952639633740201
May I also know the last 4 digits of SSN?
9587
Perfect! May I know if the green light on the device is blinking?
no
Not a problem, please allow me a moment while I get this done for you.
ya sure...
Thank you for staying connected, as the device is not working even if the green light on the device is blinking. We're sending you the new device with the replacement with the old one. Will that be fine with you?
ya fine, thanks
You're welcome, is there anything else I may help you with?
nothing else.
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
thank you.. kindly close the conversation.
You're welcome. Good bye!