HI
Hello! Welcome to Aura cable services. How may I help you?
I WANT TO MOVE ANOTHER CITY
Could you please elaborate on your query?
I'M MOVING TO ANOTHER CITY ALSO MY BILL IS TOO HIGH STILL WE CONNECTED?
I'm sorry for the inconvenience. Please help me with your name and the account ID.
NAME-EDISON A/C-451263595656
Thank you for sharing the details. I see that your promotional offer was expired last month. You have the premium package currently which made you feel the bill was high.
NO NEED . NOW I'M MOVING TO ANOTHER CITY
All right. I would suggest you to transfer the service to the new city. This will help you to continue the current service you have opted. Let me know if you are comfortable with the transferring the service to the other city.
NO NEED .. I'M NOT HAPPY WITH YOUR SERVICE . THAT SERVICE WAS TERRIBLE.
We are sorry that our service didn't reach your expectations. I would like to offer a discount of 5$ for a month on the bill. Let me know if you fine with the offer that we provide exclusively for you.
ALSO YOUR BILL WAS TOO HIGH .
I understand your concern. I have told you it happened as the promotional offer was expired. I request you to upgrade the service based on the available packages so that you will be benefited. Let me know if you are okay with that.
OKAY NOT OK FOR ME PLEASE CANCEL
All right. I would go with your word. I'll cancel the service. You would be receiving a confirmation message regarding that. Is there anything else I may help you with?
NO THANKS
Thank you for contacting us. I had a good time assisting you. Please do reach out to us for further queries. Have a good day. Bye now.