hi
Hello! How may I assist you?
my device is not working
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
878965478596
Could you help me out with your name and the last 4 digits of your SSN?
8758
Perfect! Raj may I know if the green light on the device is working?
yes
Should I confirm the green light is blinking?
yes
Great! As the green light is working I'd like to inform you that the device is working but as you're saying that it is not working I'll send you a new device as a replacement. I hope that is fine with you?
ok fine
Awesome! Should I confirm all you queries have been answered for today?
yes
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.