Hello
Hey there. How may I help you today?
The address on my account is incorrect, can we change that?
Sure. Could you please help me with your full name, the last four digits of your SSN and your complete credit card number?
Of course I am Jennifer Stade, and my card number is 0222-5689-5555-1444, and my social ends in 7776
Amazing! Could you help me with the new address so that I can update it right away for you?
it is 3009 Lake ave, apt 6-7B, Norwalk, CT 02111
Thank you for the information. I've updated the new address to your account.
great
Is there anything else I could help you with?
Actually yes I was watching TV last night and saw that new commercial you guys have. The rates advertised are better than my current rates, am I eligible or those rates as an existing customer?
Someone from our bank will get back to you on this shortly after checking your account details.
Ok sounds good
It was really nice talking to you and a pleasure assisting you. Would there be anything else I may help you with?
Not at the moment, thanks again
Pleasure assisting you. Please do contact us, if you face any issues. We will be glad to assist you.
Thank you for your time and patience. You have a great day.