hai
Hello! I'll be glad to help you out. May I know your query?
my device is not working
No worries, I'll help you solve the problem. May I know your name, account number and the last 4 digits of your SSN?
jessly 7867 5676 5645 9809 6756
Perfect! Now, Jessly could you let me know whether the green light on the device is visible or not?
yes
Okay as the green light on the device is visible, I'd like to inform you that there is no problem with the device but as you're informing that the device is not working, I'll send you a replacement device as soon as possible.
ok
Would there be anything else I may assist you with?