hi
Hello there! Welcome to Act fiber net services, how may I help you today?
my device`is not working
Sure thing! Could you please let me know your name and the last 4 digits of SSN?
valentina and 5637
Thank you Valentina, may I also know the last 4 digits of SSN?
2874
I apologize, could you please re confirm the last 4 digits of SSN?
5637 is correct
Perfect! Could you please let me know the 16 digit account number?
9274 8634 9074 1346
Perfect! May I know if the green light on the device is still blinking?
yes
Sure! Not a problem, please give me a minute to proceed further.
ok
Thank you for your patience. As the device is not working, we've sent a replacement with the device. Our executives will reach out to you for further concerns. Will that be fine with you?
yes
Awesome! Is there anything else I may help you with?
nothing else
Thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!