Hi,good morning
Hello there! How may I assist you today?
My device is not working
I'll help you with that, may I know your name and the 16 digit account number?
benjamin and 9034 8934 9221 7532
Thank you Benjamin, may I also know the last 4 digits of SSN?
8013
Perfect! Could you please let me know if the green light on the device is blinking?
yes
Not a problem, please allow me a moment while I get this done for you.
ok
Not a problem, as there's an issue with the device we've sent you a new device with the replacement with the old one. Will that be fine?
yes fine
Awesome! Is there anything else I may help you with?
nothing else
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
ok thank you
You're welcome. Good bye!