Hey there! How may I help you?
my iphone screen is broken
That's very bad, but no worries I'll be able to help you apply for getting a replacement. Would you like me to do that?
Yes I would
Great! May I please know your full name?
James Brown.  456 Main Street Austin TX 76234
Thanks James! I appreciate your effort, could you please share your contact number and email address?
My Phone number is 512-465-7309 and it is john@gmail.com
Perfect! Please allow me a moment to process your request. Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
yes that is fine
Great! Anything else I may help you in?
no thats it thanks!
Alright! Have a great day, goodbye.