Good morning
Hello! How may I assist you?
I had a question about my bill.  It keeps going up.  Is there a reason for that?
I'll let you know the reason in a minute. May I know your name and your email address?
sure, my name is Bob Smith and my email is Bob.Smith29@gmail.com
Smith could you also help me out with the last 4 digits of your SSN?
5483
Perfect! Please allow me a moment while I go ahead and check with your account.
Thanks!
Thank you for staying connected. I'd like to inform you that the increase in your bill is due to the expiration of the promotional rate which was active for the past 3 months.
Is there any way to keep my bill at that promotional rate?  It is too high right now and I am leaning towards cancelling.
Sure thing! As of now I can give you a 10% off on your next monthly bill and in future we are coming up with more promotions and offers which can be very helpful for you. I hope you'd like that?
Could I be notified of those other promotions as well to get more off my bill?
I'm very sorry but I wouldn't be able to disclose the promotions right now, as they should be revealed by the company officially.
But when they do come out can I be notified by email?  Not right now but when the company announces it so I dont miss out?
That's a sure thing! You'll be notified 15 days in advance before the promotions period starts.
Awesome, thank you very much!
Pleasure is all mine! Would there be anything else I may assist you with?
I dont believe so, thanks again!
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.