Hello, how may I help you?
I have error in my credit card bill. Kindly remove the charge.
Oh! I'm sorry about it. I'll help you with that. Could you please help me with your name and the last 4 digits of SSN?
My name is Jack and SSN no. is 4471
Thanks Jack. Please provide me your credit card number.
4574124174741100
Thank you. Could you please tell me when did the error occur?
Yesterday
All right. What was the amount charged?
500
Don't worry. I have updated your bill statements. You would be receiving a confirmation message regarding this. Let me know if you have any other queries. Are we still connected?
Yes. I want to change my address
Sure, I'll help you with that. Could you please help me with the new address so that I can update it for you?
124, St. Johnson
Alexandria, VA 10101
Thank you for the information. I have updated your address on your account profile. Is there anything else I can help you with?
Is commercial lower rates is available for my account.
Regarding the lower rates, concerned person from the dedicated team will contact you soon. Let me know if you have any other queries.