hello madam
Hello there, How may I help you today?
i would  like to know my account balances.i have 2 accounts with your bank.
I would be glad to help you out in this regards. May I know your name please?
sure ,myself diana johns
Thank you. To get your bank details I would need your last 4 digits of SSN.
SSN is code? is that same for both accounts?
Yes. Your social security number.
ok sure it is 8523 do you need my account numbers?
Thanks. Furthermore I will also require the last four digits of your account number. Both the account numbers.
oh no problem madam .they are 7896 and 5623 respectively kindly check them madam.
Sure! The a/c no. ending with 7896 has $809 as balance.
ok
The a/c no. ending with 5623 has $80978 as balance.
oh great .thank you madam.
My pleasure. Anything else I may help you out with?