HI
Hello, how may I help you with today?
I MISSED MY CARD
I appreciate you bringing this to our attention, so that we can deal with this immediately
OKAY
Could you please let me know the name and last 4 digits of SSN
AKALYA SSN NO-4547
Thank you, just for security reasons have you filed a police report?
YES
Could you also let me know the last date when the card was used?
03/05/2018
I've just blocked the card and issued a new one which would be reaching you in 2 days
OKAY THANKS
Your welcome, would there be anything else I may help you with today?