Hello there, How may I help you today?
Hi Casey I received last month credit card bill, there is some extra charges applied in this bill.
I would be glad to help you out in this regards. May I know your name please?
I need to reverse that charges.... Oh Sorry!  This is Jack
That's okay Jack. To pull up the information I will require your last 4 digits of the SSN.
my last four digit ssn# 7896
Perfect. Could you please provide me the last four digits of your credit card number.
1452
Thank you so much. Now I'll require the date of charge, the time of charge and the amount of charge as well.
27/05/2018 charge: $28.50 sorry! 05/27/2018
Thank you for the information. Lastly I'll require the time of charge as well.
11.15 AM
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
No problem.  Casey... Thank you for your help.
My pleasure. Anything else I may help you out with?
I am very happy with this.. No. That's Over..
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