hey my cable not working can you help me
Hello! Surely, I'll help you out. May I know your name and your account number?
david smith 836473
David could you also help me out with the last 4 digits of your SSN?
8800
Perfect! Now, David could you let me know whether the green light on the device is visible or not?
yes
Okay as the green light on the device is visible, I'd like to inform you that there is no problem with the device but as you're informing that the device is not working, I'll send you a replacement device as soon as possible.
ok thank you
You're welcome! Would there be anything else I may assist you with? I hope we are still connected? As there is no response from the other side, this conversation is being closed.