hi
Hello! How may I help you today?
my device is not working
I'll surely help you out with that! but firstly may I know your name and 16 digit account number please?
nila and 6454 7655 8786 5433
Thank you Nila! Now, could you please help me out with the last four digits of your SSN?
1721
Thank you! Could you now check if the green light on the device is blinking or not and I will assist you accordingly
yes
Do I take this as a conformation that the green light is blinking?
yes
Okay! Since there is a device malfunction and your device cannot be used any further. I will raise a TT and I will make sure that a new device would be reaching you shortly
ok
Is there anything else I could assist you with for today?
nothing else
Alright! have a good day, goodbye!