There's been an increase in my bill that I don't agree with.
Good morning! You've reached Net link Media Services. How may I help you?
There's been an increase in my bill that I don't agree with.
I really understand your situation and how that feels. However, I'd be glad to help you in this regard. Could you please help me with your full name and your account number?
Sure, its Will Hindershot, re453892
Awesome! May I also know your last four digits of your social security number and how much extra has the bill increased to?
1685, and it's an additional $5.95 charge, which makes the bill now 59.95 in total.
Thank you for the information Mr.Hindershot. Allow me a moment, while I look for the reason.
okay
I appreciate your patience in holding up. Well, I see Mr.Hindershot that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
I need my bill back down to $50 or I'm not going to be able to stay with your company.
I apologize sir, You have been charged according to the usage and the company's policies do not agree to reduce your bill.
Okay then at this time I'd like to cancel my account.
I regret your inconvenience Mr.Hindershot.
Thank You
Before we cancel your account, We have an extra offer on your next months bill but cutting off 10%. Would you like to avail the offer?
No, not at this time.
That's alright! Would there be anything else I may help you with?
no, that should be all.
Wonderful! Thank you for reaching out to us, we are always here to help with any media issues in future. Goodbye!