Hello, how may I help you with today?
hello I was over charged last day for late payment. But yesterday was the deadline for me and I paid in time
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
5555 4444
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
yesterday I was supposed to be charged $55. but I was over charged and the total amount was $78. The time of repayment according to the sms I received was 11 am
Thank you. Give me just a moment while I update that for you!
sure
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
ok thank you so much
Your welcome, would there be anything else I may help you with today?
nopes thats it
It was wonderful talking to you. Have a great day