Hello there, Good evening!  How may I help you today?
Good morning Jesse I have a concern could that be cleared... My iPhone got crashed yesterday. Could that be replaced or the screen could be fixed. I have insurance for it
Of course! I'll help you. Sorry to hear that! Could you please help me with your full name?
I am Carley Wilson
Lovely! Could you please share your contact number and email address linked with us?
202-555-0178   Carley.wilson1985@mail.com
Perfect! Thank you for sharing the information. Could you please allow me a minute or two, while I get this done for you?
Ya! sure
Good news! I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Sure I will send the crashed phone to you. I am very much happy to receive a replacement. Thanks for your service.
You're welcome! I'll be happy if I could be of any more help for you today
Have a wonderful day ahead. Good bye.
I'm glad I could resolve this for you, Have a wonderful day ahead