hi
Hey there, you're connected to Star cable customer service! How may I help you today?
My cable device is not working
Oh! Sorry for that! I'll right away check that! May I know your name please?
my name is mani
May I know your account number?
4578926514875945
Could you also help me with the last 4 digits of your SSN?
4545
Is the green light on the device blinking?
yes
Not a problem! Would that be okay if I send you a replacement device?
My cable device is not working
That's the reason, I am suggesting you, I'll send you a new device.
yes
Alright! I've made a request for a new device. It will be sent to you within 24 hours. Would there be anything else I may assist you with?
no need thank for your help
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.