Hey there, you're connected to Star cable customer service! How may I help you today?
yes my bill keeps going up
Oh! Sorry for that! I'll right away check that! May I know your name please?
yes okay, name is jeni d mile
Could you also help me with your email address please?
yes sure my email address is pkp112@e-mail.com
And lastly, could you help me with the last 4 digits of your SSN?
yes sure SSN number is 7219
Perfect! Thanks for the information. Please allow me a moment while I check it for you.
yes sure   that's my pleasure
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
yes okay
would there be anything else I may assist you with?
no thanks for your wonderful help
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.