hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my cable bill gets going up every month i want to cancel my account
I really apologize, please allow me to look upon the reason for the raise in the bill. Could you please help me with your name and the email address?
i am very doubtful about this steady increase in my bill jane doe dfghj@fj.com
Thank you Jane, could yo please let me know the last 4 digits of SSN?
5678
Thank you, could you please let me know how much extra amount has been charged on the bill?
2980 rupees
Sure! I'll look upon the reasons for that, please allow me a minute while I do this for you.
ok
Thank you for the details, as you've failed to pay the previous month bill. You've been charged an extra amount of 2980. Please ensure to pay the bill on the right time to avoid the inconvenience. I hope we are still connected?
yes
Is there anything else I may help you with?
i want to cancel my cable service
Are you sure you want to cancel the account? I hope we are still connected? Dear user, as there's no response I'd be forced to end the conversation. Have a great day!