hi
Hello there! How may I help you today?
this is ramba i ask for fixing the screen my mobile
Hey Ramba! I'm so sorry for the situation. Could you please share our phone number to proceed further?
683 879 4563
Awesome! May I also know the e-mail address on the account?
e-mail address: ramba@gmail.com
Thank you Ramba for sharing all the details, will that be fine if I provide you a replacement of phone instead of fixing the screen?
yes
Perfect! Please give me a minute.
ok
Thank you for staying connected. I've initiated the replacement and the replacement will only take place if you send the broken device through envelope and the replacement process happens within 36 hours after receiving the broken or damaged device.
ok
May I know if there's any other queries that I could assist you with?
nothing else
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.