hai
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is no working
I'll help you with that, may I know your name and the 16 digit account number?
yes sure my name is rabin and the account number is 7216802894570683
Thank you Rabin, could you please help me with the last 4 digits of SSN?
your'e welcome the ssn number is 5130
Perfect! Could you please let me know if the green light on the device is still blinking?
yes
Awesome! I've initiated your replacement, your device will be replaced with a new device. Please give us 2-3 days to reach out to you and fix the device.
great yes okay
Perfect! Is there anything else I may help you with?
no thanks for your wonderful help
You're welcome, thank you for reaching out us. Please feel free to reach out to us, have an awesome day!