Hello! A very good evening to you. How may I help you today?
HI RILEY
Hi.
MY PHONE SCREEN WAS CRACKED.
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
YES
Awesome! That will be helpful. May I know your full name please?
MY NAME IS MELVYN SMITH.
Could you please help me with your phone number and the email address Mr.Smith?
MY NUMBER IS 9756320486. MY EMAIL ADDRESS IS MELVYN2002@GMAIL.COM
Thank you for the valuable information. Please allow me a moment while I check the best possible solution for you.
I APOLOGIZE PLEASE CHANGE MY EMAIL ADDRESS IS MELVY2000@GMAIL.COM.
Thanks for the correction, I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
YES,SURE.
You're always welcome! Have a great day ahead. Hope to serve you soon again.