hi
Hello! How may I assist you?
my internet bill is too high
No worries, I'll let you know the reason behind the high bill. May I know your name and the account number?
nivi & 2563 1452 4587
Could you also help me out with the last 4 digits of your SSN?
2563
Perfect! Could you also help me out with the amount of extra charge being charged?
23$
Okay! Please allow me a moment while I go ahead and check with your details.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 5%.
ok
Would there be anything else I  may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.