hello
Hello there! How may I assist you today?
Can you help me get the screen fixed on my phone?
Sure, I'll be happy to help you. Please could you elaborate on the issue you're facing with your phone?
Yes I dropped the phone on the sidewalk and the screen cracked, I can't use the phone because of this
Oh, that's bad! However, do not worry. I'll help you get a replacement. Please could you help me with your name?
I am Jessica White, and my phone number is 585-888-3887
Hello, Jessica! Could I also get your e-mail address please?
noemail13@gmail.com
Perfect! Thank you for sharing the information. Please allow me a minute to get this done for you.
Ok thankyou
Thank you for staying on hold, Jessica. I've initiated a request for a replacement. You'll be receiving it within the next three days. I request you to send the current broken device in the return envelope.
Ok I will send it back
Sure, thank you. Is there anything else that I might help you with?
no thanks, havea  great day
You’re welcome. Always a pleasure to assist customers like you. Have a great day too!