hi
Hey there! How may I help you?
some error on my bill can you assist me? you have been charged me more can you reverse that
I'm sorry about that. I'll do my best to help you. Please may I know your name?
gopala krishnan
Thank you, please could you share with me the account number and also your SSN number?
accountno:8732 SSN  NO: 3938
Thanks again. Please could you provide me with the amount charged and also the date on which it was charged?
date: 06/21/2018 amount of $80
Thank you so much for bringing this to our notice. Please allow me a minute to look into the issue.
sure
I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
thank you so much, nothing more you can close the chat now
Thank you for reaching out to us. I’m glad I could help. Good day!