hi,good morning
Hello! How may I assist you?
My device is not work
No worries, I'll help you out with that. May I know your name and the account number?
Hand Lawrence,and 6283 8272 9343
Lawrence could you also help me out with the last 4 digits of your SSN?
3594
Perfect! Could you also help me out with the information like whether the green light on the device is on or off?
on
Can you see the light?
yes
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
ok yes I am happy
Great! Would there be anything else I may assist you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.
thank you have a amazing day goodbye
Thank you! Goodbye!