Hello and welcome to Metro software solutions. How may I help you?
Hello, my application Outlook isn't connecting properly.
Oh! I'm really sorry for your inconvenience. I will definitely help you with your issue. To proceed further, may I know your name and the last 4 digits of your account number, please?
Sure, James and 8485
Great! Could you please help me with the name of your company?
Sure the name of the company os Optimus online
Perfect! Thank you for sharing your details. Could you please give me a minute while I look over into your issue? Please stay connected!
Sure that's fine
Thanks for waiting! You are facing issues with your Outlook application as it's version is already expired. You will need to upgrade your Outlook to the latest 8.5.6 version. For your convenience, shall I upgrade it for you?
Oh ok yes that is fine!
Great! Just give me a minute while I upgrade your Outlook to the latest version?
Yes That is fine!
Thanks for waiting! I have upgraded your Outlook application to the latest 8.5.6 version. I hope you enjoy the latest version of the Outlook. Will there be anything else I may help you with?