hi, good morning
Hello and welcome to universal cable customer service. How may I help you today?
My device is not working
Hello and a very warm good morning. Welcome to universal cable customer service. Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
Terry Tara, and 6467 9461 3610
Awesome! just for verification, may I know the last 4 digits of your SSN please?
3653
Great! Thank you for all the details. Is the green light on your device blinking?
yes
Nice! We will be sending you a replacement device. May I know your address please?
678 highland ave, selam ma 5403
Thank you for all the details. I've forwarded your matter. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You are always welcome. Thank you for staying connected with us. For further queries, feel free to reach out to us. Have a nice day and take care. Goodbye :)