HI GOOD MORNING
Hello! How may I assist you?
MY PHONE WAS DAMAGED
I'm sorry about that. Would you like to claim your insurance?
YES
Okay to claim your insurance I'd be requiring few details. Could you please help me out with your name?
THOMAS EPSON
Thomas could you also help me out with your phone number and the email address associated with the account?
154 865 9999 EMAIL: THOMAS@GMAIL.COM
Thank you for sharing the information, please allow me a moment while I check with the department.
OK
Thank you for being patient, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
OK THANK YOU
You're welcome! Would there be anything else I may assist you with?
NOTHING
Awesome! Thanks for connecting to us, hope you have a wonderful day ahead!