Need your help to resolve Report an error in My credit card bill
Hello! Good morning!
Good Morning .. Need your help to resolve Report an error in My credit card bill
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.  May I please know your first and last name?
Alexander Eric
Perfect! would you please share the last four digits of your SSN?
SSN 2486
Great! Would you please the 16 digits of your credit card number ?
My Credit card number is 7315689986798334 Sam are you there ?
Yes we are connected! Okay, would you please help me with the date, time and amount of the charge?
Thanks Sam
would you please help me with the date, time and amount of the charge?
05/17/2018 Time : 1:30 PM, charged amount is $165
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $165 which you've to receive within 48 hours. Would there be anything else I may help you with?
Yes Sam... Need to change the address
Okay! No problem, I'll do that for you right away. could you please share your new address.
My new Address, 6,Balarengapuram 1st cross street, Washington ,DC
Fabulous! I've updated your address, you'll get a notification on your banking application. kindly, acknowledge it. Would there be anything else I may help you with?