hi
Hello! How may I assist you?
i need cable service
I'll help you in getting cable service. May I know your name and the account number?
my name is chadru my account  number is 4512789632142016
Chadru could you also help me out with the last 4 digits of your SSN?
my ssn number is 5716
Perfect! May I know which service are you using currently?
premium
Okay may I know which service would you want to change to?
no sir
Would you like to upgrade your service to platinum plan?
ok
Nice! I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
okay
Would there be anything else I may assist you with?
no thank you
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.