Hey! How may I help you today?
my credit card bill shows an error
Sorry to hear that. Surely I will help you. May I please know your first and last name?
Ragul Sharma
Cool! May I also know the last four digits of your SSN?
2398
I'd also require the complete 16 digit credit card number.
92107498327498320
Thank you. Could you help me with the date and amount of the charge?
1450
Could you help me with the date?
02/21/2018
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you very much
You're most welcome. Would there be anything else I may help you with? Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.