Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
Hi I want to know my billing details. Every month it's going up
I'm really sorry for that, may I know your name and the account number?
My name is Raj Kumar and My Account no is 568977458964
Thank you Raj, may I also know the last 4 digits of SSN?
My SSN is 6749
Thank you for the details, I'll surely look upon the reasons behind the increase in the bill.
Ok Please check and confirm
For sure! Please give me a minute to proceed further.
ok
Thank you for staying connected, as you've failed to pay the previous months bill you're charged and extra amount of 1000. Please ensure to pay the bill to avoid such inconvenience. I hope we are still connected?
Ok i will pay the bill on time and I want to cancel my cable service
I really apologize, we can offer you a one-time special promotion of 10% off your next monthly bill.
OK
Sure! I'll make sure to provide you the promotion on the next month.
Ok please dfo it do it
For sure! Will there be anything else I may help you with?
no thanks
My pleasure'! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!