hi drew
Hello! I'll be glad to help you out. May I know your query?
my device is not working
Please don't worry, I'll help you out with that. May I know your name, account number and the last 4 digits of your SSN?
my name is mathi account;7897978454798789 SSN;4854
Perfect! Now, could you let me know whether the green light on the device is visible or not?
visible
Wonderful. As the green light on the device is visible, I'd like to inform you that there is no problem with the device. However, as you're informing that the device is not working, I'll send you a replacement device as soon as possible.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no need
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!
ok good bye
Goodbye!