hi
Good morning! You've reached Net Link cable/media services. How may I help you today?
my internet bill is too high
I completely understand your situation and know how it feels. However, I'd be glad to help you with that. May I know your full name and your account number?
murali & 667678985645
And, also could you please help me with the last 4 digits of your SSN number and the extra amount on the bill?
3443 & 34$
Thank you Mr.Murali. Could you please allow me a minute or two, while I get this done for you?
ok
I appreciate your patience in holding up. Well, I see Mr.Murali that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.