hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
That's upsetting! I'll surely help you with that. May I know your full name and your email address?
hari & hari78@gmail.com
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
3456 & 23$
Perfect! Thank you for that.  Allow me a moment, I'll get back to you with the reason.
ok
Well, Mr.Hari your contract has expired and you no longer have the promotional rates because the service you've been using a basic cable services.
ok
Great! Would there be anything else that I may help you with?
nothing else
Thank you for choosing us, we are always here to help you with any issue relation to media/cable. Goodbye!