Good morning
Hello, good morning! You're connected to Riley! How may I assist you today?
My Cable keeps on increasing . I am in need to know the reason for it or please change my service .
Oh! Sorry for that! I'll check with it right away! May I please know your name and email address?
Jessica James and email is jessica1781@mail.com
Could you please help me with the last 4 digits of your SSN for verification purposes.
SSN is 3758
Perfect! Please allow me a moment while I check this for you. As I see, the usage limit was been crossed, and that's the reason your bill was high this month. You've crossed the usage limit.
Is that so. Okay I don't think I have used it too much. But anyway I dint receive any intimation about the limit crossing. This is really making me so much worried. I am not interested to continue your service Please cancel my service. I will look out for some other options.
I'm really very sorry for that! But, I assure you you won't have these complaints from this month, as the plans are been changed and new pocket friendly rates re been introduced.
Okay I will continue my service for a couple of months . If still I face any issues. Surely I will change my service. Thanks for your information. Kindly keep in touch and update me in times about my package expiry and so and so . I should not face any more increase in bills. Thanks for your service . Good day.. BYE
Sure! Thanks for baring with us and thanks for believing in us. We'll make sure to make your experience more better and the best. Sure, it was a pleasure assisting you, please do reach out to us in case of any further queries.