hello
Hello, how may I help you today?
i have a charge on my cc that i didn't consume
I’m sorry about it.  I'll help you with that. Could you please help me with your name and the last four digits of SSN?
5467 Michael Jhonson
Thank you. Could you please share the complete credit card number?
4645 4748 9834 7456
All right. Please tell me the date and the time of the error.
the date was 06/13/2018 the time was 7:05pm
All right. What was the amount charged?
69.99
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries.