Hi. My cable internet has been out for two hours now and I have already checked the modem (reset it) and that does not seem to be the problem.
Hello! Please don't worry, I'm here to help you out with that. May I knwo your name and the account number?
Hi Sure I am Jessica James and account number is 2578134762349817
Jessica could you also help me out with the last 4 digits of your SSN?
4672
Perfect! Just to confirm did you try to switch off the router and then switch it on again?
Please give me a moment
Sure! Please take your time.
I have re started it but still the problem remains the same
As the problem still remains the same I think there is a glitch with the router. However, no worries I'll request for a new router right away and I assure you that your router will be replaced in the next 24 hours.
Thank you so much. I am happy now. Have a great day.. Bye
Pleasure is all mine! Would there be anything else I may assist you with?