HI
Hello there, How may I help you today? I hope we are connected!
I NEED TO REPORT MY CREDIT IS EXTRA CHARGE REMOVE
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
DEVI SRI
Perfect! would you please share the last four digits of your SSN?
2221
Great! could you please share the 16 digits of your credit card number?
8755444444449954
Could you please help me with the date, when you used your credit card for the last time?
24/06/2018
Could you help me with the date, time and amount of the charge?
24/06/2018 AND TIME: 17:25 AND $35
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
I apologize that this happened due to some technical glitch, I've requested for a refund of $35, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
OK THANK YOU SO MUCH SORRY MY A/C NO :8804555800000695
I hope that was useful, did I answer all your questions?
YES  PERFECT
Okay, I'll go ahead and change that for you. Just to confirm this is the correct account number right?
YES ARE U THERE
Okay, I have changed that for you and you'll receive your refund in this account number, is there anything I may help you today?
NO THANKS, HAVE A GREAT DAY
I hope that was useful, Have a great day ahead! Hope to see you again.
YES, THANK YOU SO MUCH , AND I LIKED YOUR SERVICE
I would be glad to serve you again.