Hey there! How may I help you?
Hi, I was reviewing my statement and noticed a charge that I didn't make, and I would like it removed
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please could you provide me with your name?
Bob Smith
Hello, Bob.Please could you help me with the credit card number and also your SSN number?
5123 4567 8895 6632 is the CC, SSN in 122-45-6788
Thank you, Bob. Please could you provide me with the amount charged and also the date on which it was charged?
It was for 63.95 on 6/15/18
Sure, that should do. Please allow me a minute to look into the issue. Thank you so much for bringing this to our notice. I see you have been wrongly charged. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
Yes, I also need to change the address on my account.
Sure, I'll be able to do that for you. Please provide me with the new address.
123 S Main St Anytown, MD 12345
Awesome! Please allow me a minute to update your address. I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?