hi
Hello! Good Evening, Fast net cable services. How may I assist you today?
my device is not working
That's bad, may I please know if the green light on the device still blinking?
yes
Alright! No worries, I'll just send you a replacement device. May I please know your name and account number?
nila and 6575 8797 9876
Thanks Nila! May I please know the last 4 digit of the SSN?
6754
Perfect! Please allow me a moment to process your request.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
nothing else
Alright! It was great assisting you, have a great day. Goodbye.