hi,good morning
A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
My internet bill is too high
Oh! That's sad to hear! How may I help you?
yes tell me the reason for increasing bill rate
Sure, please help me with your name and email address?
bala and bala@gmail.com
I'd also require the last 4 digits of your SSN?
7539
Please allow me a moment while I check the same.
ok
Thanks for being patient. I'd like to inform you that the increase in the bill is due to the over usage. The plan that was been registered was been over used and that is only the reason for the high bill.
ok
Would there be anything else I may assist you with?