Hey! How may I assist you today?
Hi I wanted to report an error in my credit card bill and I want it to be removed
Surely I will help you. May I please know your first and last name?
Tim Smith
May I also know the last four digits of your SSN?
1254
I'd also require the complete 16 digit credit card number.
1254585125485412
Thank you. Could you help me with the date and amount of the charge?
date is 16 june and time is 6.30 am and amount is 1000 dollars
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
I wanted to enquire whether new lower rates I saw in commercial available to me
Yes, definitely! It is available to all our valuable customers.
Thanks
You're most welcome. Would there be anything else I may help you with?
No
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.