Hello! How may I help you?
Hi, I would like to report that my credit card has been lost or stolen
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please help me with your name.
My name is Angela Johnson and my credit card number is 4214425669724471, Exp date 01/2022
Thank you for the detailed information. Could you tell me if your card was lost or stolen?
I believe it was just lost but I am unsure if someone else found it and could use it
Okay, I understand. Could you tell me when was the card last used?
I believe it was last used yesterday, 6/21 at around 10am
Sure, ma'am. That will do. Have you filed a report with the police regarding this issue?
No, as I said I believe it was just lost at this point and have no idea if anyone found it so I thought the best course of action would be to contact you, get it canceled and then get a new card
I request you to file a report as soon as possible, as it is mandatory to do so in this case. If the card has been found by any individual, it may be used for illegal purpose. I appreciate you for reaching out to us regarding this issue. I'll block the card to prevent misuse.  Is there anything else that I might help you with?
Okay, I will do that. Will I be receiving a replacement card in the mail?
Sure, would you want me to initiate a request for a replacement card on your behalf?
Yes, that would be great. Thank you
Sure, please stay connected for a minute.
No problem
Thank you for staying connected. I’ve initiated a request for a new card, you’ll be receiving it within the next 48 hours. You’ll also be receiving a confirmation e-mail shortly. Would you need anything else?
No, that is all I needed
Thanks for reaching out to us. Have a great weekend!