HI
Hello! Good morning. Welcome to media cable services. How may I help you today?
device is not working
Alright! Firstly, could you please help me with your name and 16 digit account number?
mama 9874563214785962
Thank you Mama! Could I also have the last four digits of your SSN for verification purpose?
9875
Mama, I would like to check your device and let me know if the green light on the device is blinking or not and then I would help you further with the procedure.
yes
I apologize! Do I take this a conformation that the green light on the device is blinking?
yes
Alright! I would like to tell you that there has been a device malfunction and the device cannot be used any further. So we would be sending you a replacement i.e a new device shortly and you can go ahead and use it.
ok
Is there anything else I could help you with for today?
no thanks
Alright! Have a good day! Hope to assist you in the future again. Goodbye!