Hi! How may I help you?
I need to find out how I can get the screen on my phone fixed please?
Sure! I'll be glad to help, may I please know your full name?
Annabelle Marquwz, my phone number is 631-813-8577
Great! May I also know your email address please?
HotRod34@gmail.com
Perfect! Please allow me a moment to do the needed.
ok thank you
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
That sounds great, thank you
My pleasure! Is there anything else I may help you with?
No thank you, goodbye
I’m glad I could resolve this for you. Have a great day!