Hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
I want change my service
For sure! I'd be glad to help you with that, could you please let me know your name and the 16 digit account number?
Gianni Spencer 5689321067453280
Thank you Gianni, could you please let me know the last 4 digits of SSN?
8543
Thank you. To proceed further, I'd request you to let me know which service you're currently have?
okay
May I know which service do you currently have?
cable service
Perfect! Would you like to add another cable?
no
Do you want to have the fastest internet service?
yes
Perfect! Please allow me a moment while I get this done for you.
okay
Thank you for staying connected, as you're currently serving the basic plan. You're now upgraded to the premium plan. Will that be fine with you?
Thank you very much
You're welcome, is there anything else I may help you with?
Nothing else Thank you very much Have a great day
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!
Good bye
Good bye!