hai good morning drew
Hello! How may I assist you?
i need to cancel for my cable service
May I know the reason behind the cancellation request?
because of network problem
I understand your concern, but I kindly request you to give us a chance to explain ourselves.
network is very slow
Okay don't worry I'll help you out with that. May I know your name and your email address?
william and gfd@gmail.com
William could you also help me out with the last 4 digits of your SSN?
5847
Perfect! Please allow me a moment while I go ahead and check with your account.
okay
Just to confirm you have a problem with the connection as in the the network is very slow right?
yes
Okay, I kindly request you to give us a chance to improve our services and I assure you that you won't be having any complaints in the future.
okay
Thank you for understanding the situation, would there be anything else I may assist you with?
enough
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!