hi
Hey there! How may I assist you today?
my phone is damaged
Sorry to hear that! I'll be glad to help you in this regard. Could you please help me with your full name?
name: prabha
Lovely! Could you also help me with your contact number and email address?
contact no: 729 817 3927 and email address: prabha@gmail.com
Awesome! May I go ahead and confirm your details?
yes
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
ok
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok
Is there anything else that I may help you with?
nothing else
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!