Hi
Hello! Good morning!
My credit card bill shows an error
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Mohan kumar
Perfect! would you please share the last four digits of your SSN?
3242
Awesome! Also, may I please know the last four digits of your account number??
3048290409385039285
Great! would you please share the 16 digits of your credit card number?
0234809327587325
I hope we are connected!
Yes
Would you please help me with the date, when you used your credit card for the last time?
05/21/2018
Would you please share the amount and time of the charge?
04:20 PM 800
I'll check and let you know in a while please hold on.
Okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $800 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Nothing else Thank you very much
May I confirm, did I answer all your questions today?
Yes Thank you very much
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!
Have a great day Are you connected?
Yes we are connected!  Would there be anything else I may help you with?