Hi
Good morning! You've reached Net Link cable/media services. How may I help you today?
Any ways to change my internet service? I am facing low speed and connectivity issues
I regret your inconvenience. I'll be happy to help you in anyway. Could you please help me with your full name and your account number?
I am Jimmy James and my account number is W45F21
And, also may I know the last 4 digits of your SSN number?
My SSN number is 2981
Awesome! May I know if you are right now using the system and have you restarted the router now?
Yes I have done it
Alright, May I know if your are still  facing a connectivity issue after restarting the router?
Yes I do face the issue
That's alright! I have located a problem, in your current router. I'll be sending you a new router to your address at the earliest. Will that be okay?
Yes I would be much happy if you do so.
You're welcome! Would there be anything else that I may help with?
No more queries . I think you have answered all my questions. Thank you so much. Have a wonderful day. Good bye.
Wonderful! Thank you for reaching out to us, we are always here to help with any media/cable issues in future. Goodbye!