Hey! How may I help you today?
I'd like to report that my credit card has been stolen
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Joe Smith
May I also know the last four digits of your SSN?
yes, it's 1234
I'd also require the complete 16 digit credit card number.
OK. 3434565678788989
Could you help me with the date, when the credit card was last used?
it was last Tuesday the 12the of June
And was a police report filed?
No I didn't call the police
Oh! Sure, not a problem! I'll request the concerned team contact you as soon as possible and help you with a new card. Also, I've registered a complaint about the lost card. Not to worry at all! We always try make sure that our customers are totally satisfied with our services and make banking a safe and secure experience
Oh...what it was Wednesday the 13th. I'm sorry I got the date wrong
Not a problem! I've got the information. Also, I'll personally look into this, and make sure that you receive your new card as soon as possible.
what else can I give you?
Nothing else. I've made the complaint to the necessary department. You'll soon receive your new credit card.
I really appreciate your help with this. Thank you very much
Thank you so much for contacting us. We are obliged to serve customers like you. Have a great day!
Thank you again, you've been most helpful
You're welcome.