hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
change my internet service
I apologize, could you please let me know your concern?
sorry cancel my cable service
May I know what you'd want to cancel your cable service?
yes
May I know the reason for the cancellation of the cable service>
internet service
I'm sorry I couldn't understand your reply. Could you please be more specific with the reply?
my bill keeps going up
I'll surely help that for you, may I know your name and the last 4 digits of SSN?
senthil 4513
Thank you Senthil, may I also know the email address?
senthil12@mail.com
Perfect! May I know how much extra amount has been charged on the bill?
yes
May I know how much extra amount has been charged on the bill?
$50
For sure! Please allow me a minute while I get this done for you.
ok thanks
You're welcome, Thank you for the details, as you've failed to pay the previous month bill. You're now charged an extra amount of $50.
ok
Is there anything else I may help you with?
no thanks
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!