hi
Hello! How may I assist you?
cancel my cable service
I understand your concern but could you please help me out with the reason for the cancellation request?
i will change to home phone
I'm sorry I wouldn't be able to help you out with the installation of new cable connection as you've contacted the customer service department, but you should be contacting the cable changing service department.
sorry  change to primium cable hello
I'm sorry but I wouldn't be able to help you out with the changing your service to premium cable.
change to internet service
Dear user I kindly request you to read the guidelines and proceed with the conversation.
my bill keeps going up
Please don't worry, I'll let you know the reason right away. May I know your name and your email address?
raj raj@gmail.com
Raj could you also help me out with the last 4 digits of your SSN?
5428
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to increase in the tax rates, which increased from 2.5% to 5%.
ok
Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.