Hello! Good Evening, Fast net cable services. How may I assist you today?
Hello, my device is not working and also I am having trouble connecting to the internet.
Oh that's bad, don't worry I'll be able to help you. Please let me know if you have tried restarting the device?
I have but it did not fix the problem.
Alright! I'll just apply for a replacement device for you, may I please know your name and account number?
Can you remind me how many digits are in my account number?
The account number consists of 12 digits please let me know the complete number.
983547581275
Could you please let me know your name and last 4 digit of the SSN?
My name is Johnny Popski and the last 4 of my ssn are 8756
Thanks Johnny! Please allow me a moment to check the details.
Okay.
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
No that will be all, thank you for your help today.
You're welcome! It was a pleasure assisting you, have a great day. Goodbye.