hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Sure thing! I'd be glad to help you get that fixed. May I know your full name and your account number?
james martin 789456123789
Lovely! Could you also please help me with the last 4 digits of your SSN number?
7894
Fantastic! To proceed further with your query, May I know if the green light on the router is working?
yes
Awesome! Thank you for that Mr.James. Could you just give me a moment, while I get this done for you?
ok
Wonderful! In order to avoid such situation in future, I'll get your old router replaced  with the new one. Our executives will reach you within 2-3 days. Would that be okay?
ok
Great! Would there be anything else that I may help you with?
no thanks
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!