HAI
Hey! Good morning! You're connected to Sam. How may I help you today?
I'M MOVING TO A NEW CITY
That's great! How may I assist you in this?
I WOULD LIKE TO CANCEL MY SERVICE .
Oh no! That's upsetting, but we can actually switch your service to your new location too. Within 2 hours you will be able to utilize your service.
NO THE BILL WAS TOO HIGH SO CANCEL MY SERVICE .
Alright! I know that's isn't right to be charged high, I'll check with my system and let you know the reason. May I know your full name and your account ID?
KEVIN AC-5214032659874521 STILL WE CONNECTED ?
Yes! We're connected. Awesome! Thank you for waiting patiently. I've request my team for a follow up call regarding this. They'll contact you and visit your new location.
OKAY THANK YOU WHEN ITS HAPPEN ?
Shortly our team will contact you, Please let them know the date and time when they can visit your new location within 2 hours your service will activated and then enjoy our service :)
27/09/2018 6.00 PM
Perfect! I've conveyed the same to my team, your time is scheduled our agents will visit and set up everything. Is there anything else I may help you with?
THANK YOU
Thanks for reaching out to us. have a great day ahead! Feel free to contact us for any other query. :)