Hello, how may I help you with today?
Hi! I received credit card bill.  i feel there is some error in my bill, i need to review this?
Oh! I'm really sorry for that. May I know your name,last four digits of your SSN and credit card number?
this is sam my ssn# xxxx my credit card number 2223
Thank you. Bear with me for a moment while our system finishes processing your information.
Yes. Sure
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
Great! Thank you for your help..
Your welcome, would there be anything else I may help you with today?