Hello and welcome to universal cable customer service. How may I help you today?
ask about their ongoing promotions
Sure! You are in the appropriate place. We have three basic service plans as of now :  basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels. The current promotions are 10% off premium cable if you sign a 3 month contract or 15% off platinum cable if you sign a 3 month contract. Which one would you like to sign up for?
50-channels
Awesome! To proceed further, may I know your name and account number please?
vanessa3425861423787564
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
4365
Thank you for all the details. Ma'am, I would personally suggest you to go for platinum as you will get all the channels for just $100.
thankyou okay
Superb! just to be clear, you are signing up for platinum service. Am I right, Vanessa?
yes
Fantastic! I've forwarded your request. You are now signed up for platinum service and can enjoy our offers. The service will get activated within 1-2 hours. Have a nice time enjoying our service.Will there be anything else I can do for you?