Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
my device is not working
That's a bad news, but don't worry I'll be able to help you in this. May I please know if the green light on the device still blinking?
yes
Alright! I'll just apply for a replacement device for you, may I please know your name and account number?
jessly 3454 6756 4565
Thank you Jessly! May I please know the last 4 digit of the SSN?
9878
Perfect! Please allow me a moment to check the details.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
no thanks
Alright! It was a pleasure assisting you, have a wonderful day. Goodbye.