hai
Hello! Thank you for connecting to AIM services, how may I assist you today?
status of servers.
I'll let you know the status of the server. Could you please help me out with your name and the last 4 digits of your account number?
meenakshi 5652
Perfect! Could you also let me know the name of your company?
meenakshi  co
Alright, could you let me know about which application/software status are you referring to?
ok
Could you please help me out with the name of application/software?
Outlook
Alright, please allow me a moment while I go ahead and check with the Outlook server.
ok
Thank you for being patient, I'd like to inform you that the Outlook server has been down for the past 30 minutes and thank you for letting us know about the issue. However, no worries I've already contacted the technical department about the issue and they've informed that the issue will be resolved in the next 30 minutes.
ok thanks byee
You're welcome! Would there be anything else I may assist you with?
no thnaks
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead!