hi
Hey there! How may I help you?
i need to remove charge from my a/c
Sure, I'll be happy to do that for you. Please may I know your name?
dainel
Hey, Daniel!Please could you help me with the credit card number and also your SSN number?
A/C NO : 0222 AND SSN NO : 5555
Thanks, please could you provide me with the amount charged and also the date on which it was charged?
$65 AND 18/06/2018
Thank you so much for bringing this to our notice. Please give me a minute to work on it.
OK
. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?