Hey there! How may I help you today?
hi, My credit card bill was charged extra.
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I know your name?
ramesh
Thank you, Mr Ramesh. Please could you also help me with the credit card number and also your SSN number?
5785 and 9874
Sure sir. Please could you provide me with the amount charged and also the date on which it was charged?
$45 and 18-06-18
Sure sir! Please allow me a minute while I work on your request.
ya sure.
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
I want to change my address on my account
Sure, I'll be glad to help. Please provide me with the new address.
1/78 ram street, Chennai, IN
Sure, please allow me a minute to update your address.
ya sure
I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?
Can you tell me about the company's new lower rates I saw in a commercial are available to me
Sure, but at the moment I'm afraid I am unable to help you in this regard. However I've contacted the concerned authorities. They’ll be connecting with you in the next 24 hours and help you with the low interest rate accounts. Would you need anything else?
nothing else, Thanks
You’re welcome. Always a pleasure to assist valuable customers like you. Have a great day!