hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
Not to worry! I'll surely help you fix that. May I know your full name and your account number?
my name is mary 1254789632587415
Lovely! Could you also please help me with the last 4 digits of your SSN number?
4658
Fantastic! To help you in the best way possible, I need to know if the green light on the router is working?
yes
Awesome! Thank you for that Ms.Mary. Could you just give me a moment, while I get this done for you?
ok
Wonderful! In order to avoid certain issues again, I'll get the old one replaced with a new router replaced. And our executives will reach you within 2-3 business days. Would that be okay?
ok thanks
You're welcome! Would there be anything else that I may help you with?
no thanks
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!