HEllo
Hey there, how may I help you today?
error in my card bill so i requesting to you plz remove charged amount
For sure, MAy I know your name please?
my name is david
Thank you David, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
9123 ssn    and my ac 7345
Perfect! May I know the date and amount of the charge?
25th june money 250 $
Thank you for the details. Please give me a minute to proceed further.
ok
Thank you very much for staying connected. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
can u please change my new address ?
For sure, May I know your new address?
my new address 565, park rd, highway street, KC-99894
Perfect! Kindly give me a minute.
take ur time
I appreciate for holding on, your request has been successful.
thanks company's new lower rates you saw in a commercial are available  for myself ?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates
k i will check those details .. thanks
Perfect! Is there anything else I could assist you with?
no that's all
Perfect! Have a great day.