hai
Hey there! Good morning. How may I help you today?
Your iPhone screen just cracked
Sorry sir, Could you please elaborate your query?
You have insurance with the carrier.
Sorry sir, I haven't got your last response. Could you please elaborate your query if the screen is broken or damaged?
chat with the agent to ask for fixing the screen
Reminder, I would request you not to copy paste the guidelines, those for your references. And I'll like you to be more conversational by elaborating your query.
Give more information than what the Agent asked for
I'm sorry sir, I've sent you a reminder not to copy paste the guidelines. However, if you do not follow the guidelines I'll be forced to end the chat.