Hello there !
Hello!
How may I help you today?
Yes! Spencer!
Could you please let me know your concern please?
I need to removed penalty charges in my credit card bill?
I'll help you with that. May I know your name please?
This is Diayana
Thank you Diayana, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SSN# 9632 Account# 8521
Thank you so much for the details Diayana, May I know the date and amount of the charge?
05/21/2018 $65
Perfect! Kindly give me a minute to proceed further. Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
Thank you My side nothing. Good Bye.
Always a pleasure. Have a great day.