Hello! Welcome to Airtel technical support. How may I help you today?
my device is not working\
Oh I see! I'll try my best to resolve the issue. Could you please provide your name, account number and the last four digits of social security number? Are we still connected?
name is jackson and account number is 2840 9966 5832 and there SSN is 2896
Thank you for staying on hold. Could you please check if the green light on the device is blinking?
yes that
All right. I think something went wrong with the device. I see there is a warranty for the device. We can replace the router with a new one. Is that fine with you?
okay fine for that
Sounds good. Please provide me the delivery address so that I can raise a request to dispatch the replacement part.
yes sure  152 st 3rd road  arlington va
Thank you for sharing the details. You would be receiving the new device within a 2 business days. You can track the status of the device on WWW.airteltechnicalsupport.com.
Ro
okay thanks
Is there anything else I may help you with?