hello!
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
i want to know the reason of why my cable bill is keep going high.
Sure, I'll help you get to know the reason behind that. Before that, Could you please help me with your full name and your email address?
my name is inba and my email address is inba1315@gmail.com
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on your bill?
sure! my last 4 digit SSN is 5627 and the extra amount is 25$.
Perfect! Thank you for the details. Please allow me a minute or two, while I quickly help you with the reason.
okay
I appreciate your patience in holding up. Well, I see Mr.Inba that there is an increase in the tax rates which is why there your bill has gone up I would say.
i did not accept this reason and i did not continue your service. i want to cancel your connection.
Sure,Before we cancel your account. I have a one-time special promo offer of 10% off on your next month's bill. Would you want that?
yes.
Wonderful! I have put your account in that particular offer and that will reflect on your bill by the next month. May I confirm if all your questions have been answered for the day?
yes, thank you.
Thank you for reaching out to us, we are always here to help you. Have a wonderful day!