hai
Hello! How may I assist you?
my device is not working
I'm sorry about that, but please don't worry I'm here to help you out with that. May I know your name and the account number?
jacks 584785962345
Jacks could you also help me out with the last 4 digits of your SSN?
6548
Perfect! Jacks could you let me know whether the green light light on the device is working?
no
As the green light on the device is not working, I'd like to inform you that your device is not working. However, no worries we'll send you a new device as a replacement for free. I hope you're happy with it?
ok
Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.