Hello there! How may I help you today?
hi,good morning my phone is damaged
Sorry to hear that! I'd be glad to help you with that. Could you please help me with your full name?
name: jack
Lovely! May I also know your contact number and email address please?
contact no: 627 919 0648 and email address: jack22@gmail.com
Awesome! May I go ahead and confirm your details?
yes
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
ok thank you
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok thank you
You're welcome! Would there be anything else that I may help you with
nothing else
Great! Thank you for bringing this up to us, hope that was helpful. Have a nice day!