HII
Hello, how may I help you with today?
YES Report an error in your credit card bill and ask to have the charge removed
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
JOHN,5623
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
06-06-2018,12.00PM,500$
Thank you. Bear with me for a moment while our system finishes processing your information.
THANK YOU
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
OK
Would there be anything else I may help you with today?
IS GOOD
It was wonderful talking to you. Have a great day