HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I really apologize for the inconvenience, could you please help me with your name and the account number?
Simonis Charlie A/C NO: 7890 4677 4456
Thank you Simonis, may I also know the last 4 digits of SSN?
2372
Thank you so much, may I know how much extra  was charged on the bill for you?
$60
I'm so sorry for you, I'll surely look upon the reasons behind the increase in the bill.
OK
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill on the right time so that the next months bill may not be charged extra.
OK THANK YOU
You're welcome, is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!