hey there, I'd be glad to assist you today!
Hi sam, My name is John Smith
Okay, would you please help me with the query?
I have error in my card bill
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
John Smith
Perfect! would you please share the last four digits of your SSN?
1974
Great! would you please share the 16 digits of your credit card number?
1087459678129060
Okay, would you please help me with the date, time and amount of the charge?
$100 charged on 06/18/18 at 11:15 AM
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $100 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
nothing
did I answer all your questions?
yes
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!