hi, good morning
Good Morning! I'll be glad to help you out today. May I know your query?
my internet bill is too high
No worries, I'll let you know the reason behind the rise in the bill May I know your name and your email address?
john and john@gmail.com
Could you also help me out with the last 4 digits of your SSN?
7501
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that you've subscribed for kid's package which charges $15 extra on your bill.
ok
Would there be anything else I may assist you with? I hope we are still connected?
nothing else
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!