A very good morning. How may I assist you?
Hello! Is this iPhone cell phone company?
Yes, this is.
Fine! This is Mary! My Cell phone screen cracked.  I have insurance with your company I need to fix new screen for my cell phone? Please help me on this?
Sure! I'd be glad to help you. Could you please share your phone number?
7894216698
Awesome! May I know the email address that's linked with this account please?
petermary3456@hotmail.com
Great! I'd be able to bring you a replacement. Do you want me to do that for you?
Yes Sure!
Perfect! Please give me a minute to initiate the request. Thank you for waiting. Ive a good news for you. Your request for the replacement has been processed and it will take a couple of business days to reach you. You need to send the broken piece in the return envelope. Is there anything else I might help you with?
Fine. Great work. Thank you for your help.
Thank you. Pleasure is mine. Have a great day. Bye.