Hello
Hello! My name is Casey and I'm here to help you today.
Yes I'm having a problem with getting my updates
Sure! I will help you today in getting that. May I know the name please?
I'm Bob
Thank you Bob! May I know the last 4 digits of the account number.
7901
Perfect! May I know the company name as well?
Bob Smith LLC
Perfect! It seems that the application/software you are using is the old version. Please reinstall and then use the faster version.
Where do I get the latest version?
You can update the same from app store.
OK. I was also wondering about the global server status. Things have been slow recently.
Alright! For that I will create a ticket and an agent will be assigned shortly who will help in getting software work better.
I've noticed when I try to use the conference option, there are frequent dropouts. Will this be looked at too?
Yes I will make sure that your query will be taken as priority and should get resolved within 24 hrs itself.
Fine. I've always liked your software, but I can't have these problems unresolved. I'll lose clients if they persist.
No Problem! We will make sure that issue get resolved at the earliest. And no business is affected.
Good. I appreciate your attention on this.
Thank you so much! Is there anything else that I may help you with?
No. If these problems get fixed you'll make my day.
Perfect! Thank you for reaching us today. I hope you have a great day ahead. Bye!