Hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
Why my bill going up?
I really apologize for the inconvenience, I'd look upon the reasons behind the increase in the bill. However, could you please help me with your name?
Dulce Shea
Thank you Dulce, may I know your email address and the last 4 digits of Social security number?
8208 DulceShea@gmail.com
Thank you for the details, May I also know the extra amount that has been charged on the bill?
1000
I'm really sorry for that, please allow me a minute while I look upon the reasons behind the increase in the bill.
Okay
Thank you for staying connected, as you've failed to pay the previous months bill you're charged and extra amount of 1000. Please ensure to pay the bill to avoid such inconvenience.
Thank you very much Then i want cancel my cable service
I really apologize, we can offer you a one-time special promotion of 10% off your next monthly bill.
No thanks
You're welcome, as per your request I'll cancel the cable service for you.
Thank you very much
My pleasure! Is there anything else I may help you with?
Nothing else Have a great day
My pleasure'! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!