My bills are increasing month by month. Why?
Hello! I'll let you know the reason right away. May I know your name and your account number?
Ricki and 361020154875
Ricki could you also help me out with the last 4 digits of your SSN?
3779
Perfect! Could you also let me know the amount of charge being charged extra?
$44
Okay, please allow me a moment while I go ahead and check with your account.
sure
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 5%.
ohh god, okay cancel my home phone service.
I'm really sorry, I wouldn't be able to help you out with the cancellation of your service as you need to contact the cancellation department to cancel your service. I hope you understand our situation.
okay, Thank you
You're welcome! Would there be anything else I may assist you with?
Nothing
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!