Hello.
Hello. There was an error charge on my credit card and I need it removed.
Sure. Could you please help me with your full name and your credit card number and the last four digits of your SSN?
Sure. My name is Sarah Smith.  Card number 1111 1111 1111 1111. Last four digits of SSN is 1111.
Thanks for the information Sarah. Could you also help me with the date and amount of the charge?
Yes the date was 05/22/2018 and the amount was $135.99.
I'm sorry for the error in your bill Sarah. I'll go ahead and remove it right away. Thank you for bringing this to our notice.
Thank you. And before I go, could you please update the address on my account?
You're welcome. Could you also help me with the new address?
Yes it is 123 South Main street, Springfield, IL 45462.
Thank you for the information Sarah. I've updated the new address to your account. Is there anything else I could help you with?