Hello
Hello! Good morning. How may I help you today?
I have recently purchased iPhone, now the screen was broken, can you help me on that ?
So sad to hear that. Would you like to have a replacement device for your damaged phone?
Yes, please
Great! I'd be glad to help you with that. May I know your name please?
Mohankumar
Awesome! Could you please provide your phone number?
615-994-9937
Amazing! Could you please help me with the email address on the account?
mohan@gmail.com sorry, the mail id is mohankumar@gmail.com
Thank you for the confirmation. Could you please allow me a minute to process your request?
sure
Thank you for staying on hold. I've a good news. Your request for the replacement device has been initiated and it will be delivered in 2 days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with?