HI
Hello! How may I assist you?
MY DEVICE IS NOT WORKING
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
THIYA AND 8562 4785 9601
Thiya could you also help me out with the last 4 digits of your SSN?
8574
Perfect! Could you please let me know if the green light on the device is working?
WORKING
Great! As the green light is working I'd like to inform you that the device is working but as you're saying that it is not working I'll send you a new device as a replacement as there should be issues in the future. I hope that is fine with you?
OK
Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.