hai
Hello! How may I assist you?
my device is not working
No worries, I'll help you out with that. May I know your name and your account number?
my name is jonathan nolan and my account number is  6574687877656
Nolan could you also help me out with the last 4 digits of your SSN?
5478
Perfect! Could you also let me know if the green light on the device is visible or not?
no the green light is not visible
Okay then I'd like to inform you that your device is not working anymore. However, no problem I'll send you a replacement device at the earliest. I hope you're fine with that.
sounds good im fine with that thank you
Perfect! Would there be anything else I may assist you with? Is there anything else I may assist you with?
no thank you for your assistance
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!