Hello
Hey there, I'd be glad to assist you today!
Hello Sam
How may I help you today?
I got an extra financial charge of $25 in my previous credit card bill. could you please help me with that?
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
My name is John Smith
Perfect! would you please share the last four digits of your SSN?
My last four digits of SSN is 6471
Great! would you please share the 16 digits of your credit card number?
My credit card number is 9547 4531 0182 3487
Okay, would you please help me with the date, time and amount of the charge?
It was charge on 05/20/2018 and the amount of $25
okay, great!  please give me a moment while I process with your request.
Ok Please go ahead Sam
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $25 which you've to receive within 48 hours. Would there be anything else I may help you with?
Thank you for your help Sam! Nothing else. Thank you
did I answer all of your questions today?
Yes
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!