hi
Hey there, How may I help you today?
i have the problem for my last month bill error
Okay, would you please elaborate more about the query?
last month some one person missed used my credit card Are you there ?
Yes we are connected!
Ok need your help resolve the my issues
This is an serious issue, your card was misused? I hope we are connected?
No.. Need your help to resolve Report an error in My credit card bill
I hope we are connected?
yes Need your help to resolve Report an error in My credit card bill
Okay! I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
Adam Joe
Perfect! would you please share the last four digits of your SSN?
5356
Great! would you please share the 16 digits of your credit card number?
7264652876439846
Okay, would you please help me with the date, time and amount of the charge?
Date : 17th May'16 & 2:30 PM , Amount $850
okay! thanks for sharing that information, Please allow me a moment while I look into this issue.
ok
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $850 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our support team.  Would there be anything else I may help you with?
No Thanks for your timely support
May I confirm if all your questions have been answered for today?
Yes Sam
It was really nice talking to you and a pleasure assisting you. I’m glad I could resolve this for you. Have a great day!
same to u ok Thanks Sa, Sam
Yes we are connected!
ok bye & Thanks for ur help
your most welcome,  Have a great day!