HI
Hey there. How may I help you today?
I HAVE CREDIT CARD IS LOST
I'm so sorry for the loss. I'll be glad to assist you with the new card and cancel the old one.
OK
Could you please help me with your full name, the last four digits of your SSN and your credit card number?
THANK U
You're welcome.
NAME : ANU AND SSN NO : 7708 AND A/C NO : 3777
Thank you for the information Anu. However I'll need your complete credit card number so that I can cancel the old one and issue the new card.
OK THANK YOU SO MUCH
Complete credit card number is very important to cancel the old one and issue a new one Anu.
OLD CREDIT CARD NO : 3777
Complete 16 digit number of the credit card Nandhini.
2134567890983770
Perfect!
OK
Could you also help me with the date the card was last used? Was the police report lodged for the lost card?
DATE : 04/04/2018 AND I DID NOT REPORT.
Not a problem if there isn't any payment without your permission. But I suggest you to always report to police and file a complaint for the lost card.
U ARE THERE
I'll go ahead and cancel the lost card and issue a new one on your name.
It will be sent to you by tomorrow.
OK THANK YOU SO MUCH BYE
Anu, is there anything else I could help you with? You're welcome.