Hello
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
My connection deice not working, can you help me on that?
For sure! I'll help you with that, may I know your last name and the 16 digit account number?
My name: Paul, 8837-9927-7773-0002
Thank you Paul, may I also know the last 4 digits of SSN?
7362
Perfect! Could you please let me know if the green light on the device is blinking?
No, its not blinking, its on red color
Not a problem, I've initiated your replacement. The device will be replaced within 2-3 business days, will that be fine with you?
Is, that any internet issues on my device ?
It is just the device problem however, the respective executives will let you know the problem.
ok, please replace the device ASAP
For sure! I'll help you resolve that asap. Is there anything else I may help you with?