Hello
Hello! Good morning!
In my last month credit card bill have come error.  I need to reverse it?
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
This is John, Mary
Perfect! would you please share the last four digits of your SSN?
4215
Awesome! Also, may I please know the last four digits of your account number??
3698
Great! would you please share the 16 digits of your credit card number?
1478 3214 0258 9630
Okay, would you please help me with the date, time and amount of the charge?
05/29/2018 for $111
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
sure!
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $111 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Thank you Sam!
did I answer all your questions?