HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
I regret your inconvenience. I'll be happy to help you with that. May I know your full name and your account number?
KAVI 8765 4536 8975
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
5248 AND $65
Perfect! Could you please allow me a minute or two, while I get this done for you?
OK
I appreciate your patience in staying connected. According to our system records, I see that your contract has expired and your no longer have  the promotional rates. Hence, There is an increase in your bill.
OK
Great! May I confirm if all your questions have been answered for the day?
OK
Thank you for reaching out to us, we are always here to help you. Have a wonderful day!