Hi Sam
Hey there, Good morning! Hope your having a good day!
My credit card bill shows an error
okay! I'll surely help you with that, May I know your first and last name please?
Karuna Karan
Perfect! would you please share the last four digits of your SSN?
3416
Great! would you please share the 16 digits of your credit card number?
8217372198477291741
Okay, would you please help me with the date, time and amount of the charge?
700 04/20/2018 15:20
okay, great!  please give me a moment while I process with your request.
Okay
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $700 which you've to receive within 48 hours. Would there be anything else I may help you with?
Thank you very much Nothing else
I hope I have answered all your questions for today?
Yes , you answered well
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!