hi
Hello, how may I help you with today?
i need to report on my credit card charge remove from my a/c
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
name : Othniel , ssn no : 1886 and a/c no : 1722
Thank you. Could you please let me know the date of the charge and amount of the charge?
09/04/2018 and $42
Allow me a moment, I’ll be right back with the details.
ok
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
ok thank you
Your welcome, would there be anything else I may help you with today?
yes, i need to change my address on my a/c
Sure! I'd be glad to assist you on this. Could you please help me out with the new address?
555 jason colony 4th road fl 621111
v Thank you. Bear with me for a moment while our system finishes processing your information.
ok
Thank you for waiting patiently the address will be changed shorty and it'll take up to 2 hours for the changes to be effective and you'll get a confirmation email as well.
ok thank you so much have a great day
Would there be anything else I may help you with today?
no thanks, i like your conversation
It was wonderful talking to you. Have a great day