hi
Hello! Good evening, Fast net cable services. How may I assist you today?
my device is not working
That's bad, may I please know your name and account number?
White Alejandro, account no: 8547 15 sorry 8547 1587 4854
Thanks White! Could you please share the last 4 digit of the SSN?
3793
Great! Could you please check and let me know if the green light on the device is still blinking?
green light
Is the light still blinking?
ok
Please check and let me know if the green light is blinking?
working
Alright! No worries, I'll be replacing your device with a new one, it will be delivered to you as soon as possible. Anything else I may help you with?