Hello there! How may I help you today?
HI JESSE MY PHONE SCREEN WAS BROKEN.
Sorry to hear that! I'd be glad to help you in this regard. Could you please help me with your first and last name?
MY NAME IS GOLDESTIN SMITH.
May I also know your contact number and email address please?
MY NUMBER IS 9863201430 AND MY EMAIL ADDRESS IS GOLDEN2005@GMAIL.COM.
Awesome! May I go ahead and confirm your details?
SORRY, PLEASE CHANGE MY EMAIL ID GOLDEN2003@GMAIL.COM
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
OKAY.
I appreciate your patience in staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OKAY, THANK YOU SO MUCH.
You're welcome! Let  me know if there is anything more that I may help you with?
NO,THANKS.
Excellent! Thank you for bringing this up to us, I'm glad I could resolve this for you. Have a nice day!