hi
Hello there! This is Taylor, your customer executive from Vish Media/Cable services. How may I help you today?
i ant to cancel my cable service because my internet bill is too high
Alright! In order to help you out with your query, may I know your Name, Account ID please?
richard, 5678 0987 7654
Thank you so much. Please give me a moment to check.
Ok, I wait for your information.
Appreciate your patience. It seems like you are right now on Platinum plan service. I will be, at your wish, able to switch your current cable service. Would you like to go with the same?
yes
Awesome! Would you like to go with our Premium service?
ok
Great! Also to your surprise, I will be able to provide you with 5% discount on the existing cable service plan. Please tell me which option would you like to go with ?
premium
Alright! Your plan shall be applicable from tomorrow. Kindly let me know if there's anything else I may help you with?
nothing else
Thank you to help us help you with your query. Please reach out to us in case of any further query. Good day!