Hello there! How may I assist you today?
my iPhone screen just cracked.
So sorry to hear that, But I won't be able to help you in fixing screen but I'll be able to help you apply for replacement for the phone if it is insured.
yes
Alright! May I please know your full name?
rajkumar
Thank you Raj! Please share your phone number?
8956234756
Great! Could you please let me know your email address?
raj@gmail.com
Great! Please allow me a moment to check what I'll be able to do.
ok
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
ok thank you
My pleasure! Anything else I may help you in?
no thanks
Alright! Have a great day, goodbye.