hi
Hi there, how may I help you today?
My iPhone screen was just cracked.
Sure! I'll help you with it, may I know your name and phone number?
Micheal livens 256 214 5214
Thank you Micheal, may I know the email address associated with the account?
gerardo.stracke@yahoo.com
Awesome! Thank you for the details, as you've already have an insurance. We're glad to provide you the replacement, please give me a minute to proceed further.
OK SURE
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
For further details about the replacement, please feel free to contact us at any point of time.
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, have a great day ahead!