Hey! A very good morning to you. How may I help you today?
Error in my credit card bill.
Oh! Sorry to hear that. I'll definitely help you. May I please know your first and last name?
Ricki Pondi
May I also know the last four digits of your SSN?
6414
Thank you. I'd also require the complete 16 digit credit card number.
1187454519734848
Could you help me with the date and amount of the charge?
06/19/18 and amount is $65
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
okay
I'll be happy if I could be of any more help for you today.
nothing
Have a great day ahead. Looking forward to seeing you soon.