HI
Hey there, you're connected to Star cable customer service! How may I help you today?
MY INTERNET BILL IS TOO HIGH
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
LUCIA
Awesome! Lucia, I'd also require your account number?
6824 7529 9027
Perfect! Could you help me with the last 4 digits of your SSN?
5284
Alright! May I know the amount that has been charged extra?
$50
Sure! Thanks for the information. Please allow me a moment while I check this for you.
OK
As I've checked, the reason for the high bill is that the service has been expired and you've been using that service after the expiry date.
OK
Are we connected? Have a great day ahead and please do reach out to us in case of any further queries.