hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'd be glad to help you with that, may I know your name and the 16 digit account number?
murugan 5874859685748596
Thank you Murugan, may I also know the last 4 digits of SSN?
2541
Thank you for the details, may I know if the green light on the device is still blinking?
yes
Awesome! We will send you the replacement device, the replacement takes place within 2-3 business days.
ok
Perfect! Is there anything else I may help you with?
ok no thanks
You're welcome, thank you for reaching out us. Please feel free to reach out to us, have an awesome day!
ok
Good bye!