hi
Hello! Good morning, Fast net cable services. How may I assist you today?
why my bill keeps going up
Could you please help me with your name and email address so that I could check the details?
yuvi yuvi876@gmail,com
Thanks Yuvi! May I please know the last 4 digit of the SSN?
876 8769
Perfect! Please allow me a moment to check the details.
ok
Thanks for being so cooperative, I've checked the details and found that your promotional rate pack has been expired so that you have been charged on normal rates and that's why there is a hike in your bill.
cancel my cable service
If you like to continue the service with us I'll be giving you a one time promotional offer of 10% discount of your next month bill payment, would you like to continue the service?
ok .i 'continue
Great! Will confirm that for you, anything else I may assist you in?
no
It was great assisting you, have a wonderful day. Goodbye.