hai
Hello there! How may I assist you today?
i have any discount
Sure! May I know if you're already existing customer in our company?
yes
Awesome! Could you please help me with your name and the 16 digit account number?
Daniel and account number 4655 1256 5455 2656
Thank you Daniel, may I also know the last 4 digits of SSN?
SSN 4859
Perfect! Could you please let me know if you're a student, an active military member or over the age of 65?
i'm a student
That's awesome! May I know the name of the university you attend and the year you'll be graduated?
Duke university [Durhan] and  graduuated MBA
May I know the YEAR you'll be graduated?
years of 2017 and graduated MBA
Awesome! Lastly, could you please let me know the ID number as well?
ID number 48775
Thank you for staying connected, we have an offer of $10 discount for your monthly payment. Will that be fine with you? I hope we are still connected?
okey
Is there anything else I may help you with?
no thanks
My pleasure! Thank you for reaching out to us, have a great day ahead!