hi,good morning
Hello! How may I assist you?
My internet bill is too high
No worries, I'll help you out with that. May I know your name and your email address?
annie and annie@gmail.com
Could you also help me out with the last 4 digits of your SSN?
6910
Could you also help me out with the last 4 digits of your SSN?
6910
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that the tax rates have gone up from 2.5% to 4%.
ok
Would there be anything else I may assist you with?