Hello! How may I assist you?
I need to get my phone screen fixed
Would you like to claim your insurance?
Yes
Okay to claim your insurance I'd require few details, may I know your name?
Jane Doe
Jane could you also help me out with your phone number and the email address associated with the account?
Phone is 123-456-7890 and email is jane@fake.net
Thank you for sharing the information, please allow me a moment while I check with the department.
Ok
Thank you for your cooperation, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
Ok sounds good
Thank you! Would there be anything else I may assist you with?
No that's all
Awesome! Thanks for connecting to us, hope you have a wonderful day ahead!