Hello
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I need to know the why my bills going up every month? I very upset your cable services?
Absolutely! I'm here to help you find the reason. Could you please help me with you full name and your email address?
This is David, Lilly Davidlill@yahoo.com
Awesome! Could you also please help me with the last 4 digits of your SSN number and the extra amount on the bill?
SSN#5236 Extra amount $23
Thank you! Could you please allow me a minute or two, I'll be right back with the reason?
Okay!
appreciate your patience in holding up. Well, I see Ms.Lilly that there is an increase in the tax rates which is why there your bill has gone up I would say.
Fine.  But i need to cancel the cable service?
Alright! Before I do that. We have a one-time special promo offer with 10% off on your next months bill. Would you like to avail that?
No thanks,  Please cancel this cable service?
Sure, Not a problem. I'll go ahead and cancel your cable services. Here after you won't receive any notification from our service. May I confirm if all your questions have been answered?
Yes. Thank you good bye.
Thank you for choosing us, we are always here to help you if you have any queries in future. Goodbye!