HI
Hey! A very good morning to you. How may I help you today?
I NEED TO CHANGE MY ADDRESS ON MY A/C
Sure! That won't be a problem. Certainly, I'll help you. May I know your full name?
OMER SHAN
May I also know the last four digits of your SSN?
0999
I'd also require the complete 16 digit credit card number.
9804080695480706
Thank you. Could you help me with the new address?
085 MEILY COLONY EAST ROAD VA 80542
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
OK THANKS
You're most welcome. Would there be anything else I may help you with?
YES, MY CREDIT CARD HAS CHARGED EXTRA SO YOU CAN REMOVE THE EXTRA CHARGE
Could you help me with the date and amount of the charge?
25/06/2018 AND $65
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
OK THANK YOU SO MUCH HAVE A NICE DAY, KEEP SMILE ALWAYS
Always a pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon. Thank you and you too.