HI...
Hello. How may I help you today?
I WANT SAME CLARIFICATION IN MY CREDIT CARD
Sure. Could you please help me with your full name, the last four digits of your SSN and your credit card number?
SSN NUMBER IS 3020 CREDIT  CARD NUMBER IS 5686
Thank you for your information. I see your name as Charles Douglas. So could you please help me with your query Charles?
PLEASE REMOVE THE EXTRA CHARGES IN MY CREDIT CARD
Sure Charles. Could you also help me with the date and time of the charge and also the amount of the charge?
DATE ON 20/05/2018 AMOUNT CHARGE $50
Could you give me a moment here while I check the details for you Charles?
OKAY
Thank you for your patience Charles. I'm sorry for the error in your bill. I'll go ahead and have it removed right away. Thank you for bringing this to our notice.
OK THANK YOUR SO MUCH.......
You're welcome. Is there anything else I could help you with?