Good morning
Hello! Good morning. I welcome you to XYZ cable customer service. What can I do for you?
I've noticed that my bill keeps going up.  Is there a reason for that?
I'm so sorry, I'll definitely help you out and let you know the reason. Firstly, I'll require your full name and the last four digits of your SSN?
sure, it is Bob Smith.  the last 4 are 8373
Superb! Bob, Lastly I'll need your email address, Could you please share that with me?
sure, it is 292 Pine Street
Alright, I've asked for email address however, thanks for sharing that detail. Now would you please help me with your email address?
Sure, it is Bob.smith9283@gmail.com
Thanks a lot Bob. Just allow me a moment I'll go ahead and check with my team and let you know the reason for the bill increase.
thank you
Fantastic! Thanks for waiting patiently, I've contacted the concerned team, the reason for the bill increase is because you've subscribed to additional plans.
I didnt sign up for any additional plans
Oh! But I can check here that you've subscribed for a cricket score alert plan. That costs you $10 per month.
I didnt subscribe to that.  You know what, I think I just want to cancel the plan.  The bill is too high and I have plans I did not sign up for on my plan
Alright! If you want I can unsubscribe that plan and then you won't be charged any extra amount.
I still think the bill is getting too high and there are other providers out there
Okay, I can see here that was the only reason for the bill increase and furthermore I can provide you 10% OFF on your next month bill. When don't want you to leave us. You're our valuable customer. We*
I think I just want to cancel the service at this time
Alright! As per your request I've cancelled your service, In case you want to reactivate your service, please contact us I'll do that for you right away. Is there anything else I can help you with?
I dont believe so, thank you for all of your help
okay! Thank you. Feel free to reach out to us. We're available here 24*7 . Have a wonderful day ahead. Goodbye!