HI
Hi there! Welcome to Global cable customer service. How may I help you today?
MY DEVICE IS NOT WORKING
Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
ALBERT WILLIAN AND 3146 7945 6436
Great! Just for verification purpose, may I know the last 4 digits of your SSN please?
4686
Awesome! Is the green light on your device blinking? Hope we're connected?
YES
Okay! Is the green light on your device blinking?
YES
Perfect! We'll be sending a replacement device to your place, may I know your residential address please?
542WASHINGTON STREET,AVENUE 5204
Fantastic! You'll receive the replacement device within next 24 hours. We're really sorry for the inconvenience caused to you. Is there anything else I can help you with?
OK NOTHING ELSE
Okay! Thanks for connecting with us. For any query feel free to ask us. Have a nice day ahead. Goodbye!