Hey! A very good morning to you. How may I help you today?
Good morning. I need to report my credit card stolen
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
My name is Linda Forrester. My credit card number is 4500 6556 7008 1233
May I also know the last four digits of your SSN?
7006
Could you help me with the date when the card was last used?
6/23/18. I went to reach for it yesterday and realized it wasn't in my wallet like it should have been, but I remember using it the day before.
And was a police report filed?
No
Okay! Not a problem! I had made a request to our department to issue a new card for you. Our associate will soon contact you for confirming a few credentials. And soon, you'll receive a new card on your registered address. I've blocked the card for now.
Okay, perfect
It was really nice talking to you and a pleasure assisting you. Would there be anything else I may help you with?
When can I expect the new card to arrive, do you know?
3-4 business days.
Thank you so much, that's everything.
Thank you so much for your time. You have an amazing day!