hay there
Hello! Good Morning, Welcome to media cable services, How may I help you today?
please cancel my cable service plan
I will help you out with that but firstly could you please help me with your name and 16 digit account number?
name  is jenifer jack and account number is 1475 7800 2100 9230
Thank you Jenifer, before we go ahead and cancel the service for you as a part of our company's policy we would like to know what went wrong from our side that made you cancel our service. I would be more than glad if you let me know the reason.
reason for the cable cancel bill is too high
Alright! Jenifer, Since you mentioned that your bill is high I would like to offer you a discount of $5 for the coming three months. This would be as a compensation from our side and we would be glad to have you as our customer. Would you please take the offer and continue using our service?
oh yes not a problem  continue using service
You're Welcome! Is there anything else I could help you out with for today?
no thanks for your help
Alright! Have a good day, hope to assist you in the future as well. Goodbye!