Hello there, How may I help you today? I hope we are connected?
Hi, i have problem with last month credit card charges
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name.
krishnan iyer
Perfect! would you please share the last four digits of your SSN?
5008
Great! could you please share the 16 digits of your credit card number?
7896125414789632
Okay, would you please help me with the date, time and amount of the charge?
18 jun 2018 960
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
01:56 pm 960
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $960, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
no
I hope I have answered all your questions for today?
yes thank you sam for all help
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!