Hello there, how may I help you today?
Hello
Hello!
I'd like to report an error on my credit card bill and have the charge removed
No worries, I'll help you with the removal of charges. Could you please help me out with your full name?
Name : Quinn Smith
Could you also please help me out with the last 4 digits of your SSN?
5555
Could you also help me out with your credit card number?
1111-2222-3333-4444
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
I think the date was 5/25/18 and the amount charged was 40.96
Okay! Thank you. Please allow me a moment while I check with the account. I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $40.96 from your account.
Did you want to know the time of the transaction on 5/25 as well?
Um, yeah but it's okay I found the error and removed it.
Ok, thanks for the assistance
You're welcome. Is there anything else I may assist you with?