hai
Hello there! Welcome to Act Fibernet, how may I help you today?
change my service
I'll be glad to help you with that, may I know your name and the account number please? I hope we are still connected?
hi
Hey there! May I know your name and the account number please?
I want to add internet to my account my name is ralp and account number is 11000222345 can you help me with this
Thank you for the details however, could you please follow the guidelines and let me know the query again?
yes I am trying to add internet to my services
I'm really sorry, I'm afraid that I couldn't understand your query. Is it changing your services you're referring to?
yes
Awesome! I'll be glad to help you, may I also know the last 4 digits of SSN?
1234
Thank you very much, may I know the current services you're using?
cable
Sure! Would you like to add able or would you like to have any faster internet services?
faster internet service
I'll do that for you, could you please help me with the current cable plan?
yes I have all the chanels right now and just need interenet
Awesome! Please allow me a moment while I proceed further.
ok
Thank you very much for your patience, you've been upgraded to the fastest internet plan service. The up-gradation will be from the next month. Will that be fine with you?
yes thanks
You're welcome, will there be anything else I may help you with?
no thank you
Always a pleasure! Thank you for reaching out to us, have a great day ahead!