hai
Hello there! How may I assist you today?
my iPhone screen just cracked.
I'm sorry, I can't help you in fixing your phone screen, but I can help you get a replacement, would you like me to do that?
replacement
Great! Could you please let me know your full name?
prabhu
Thank you! May I please know your contact number and email address?
7867872253 prabhud@gmail.com
Great! Please allow me a moment to see what could be done.
ok
Thanks for staying connected,  good news I'll be able to replace your damaged phone with a new one. I request you to please return the damaged phone in an envelope, the new phone will be delivered as soon as we get the damaged piece.  Will there be anything else I may help you in?