hai
Hello! I'll be glad to help you out today. May I know your query?
change my cable service
I'll help you out with that. May I know your name and your account number?
my name john and account number 4589632158749632
John could you also help me out with the last 4 digits of your SSN?
7894
Perfect! May I know which service are you using currently?
internet cable service
Okay may I know to which service would you like to change to?
change internet cable service
But if I'm not wrong you're currently using the internet service right? Or would you like to upgarde the service to a faster internet service?
no thanks
Okay could you please help me out to which service would you want me to upgrade to?
cable  service
Okay would you like to change your internet service to cable service?
yes
Great! I'll upgrade your service right away. Please allow me a moment.
ok
Thank you for being patient. I'd like to inform you that I've successfully upgraded your service and I'd like to inform you that your service will be activated in the next 24 hours.
ok
Would there be anything else I may assist yu with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!