Hey there! How may I assist you today?
i want replace my phone
May I know what exactly happen to your phone?
damaged
Sorry to hear that! I'll surely help you with that, Could you please help me with your full name?
Carsen Simpson
Lovely! May I know your contact number and email address please?
nacho@verizon.net
And, you contact number would be?
996582002
Awesome! I appreciate your patience in sharing the information, Please allow me a moment, while I look into the matter? Thank you for staying connected. I've initiated a request for a replacement of your broken device with a brand new phone. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
yes
Is there anything else that I may help you with?