hello drew
Hello! How may I assist you?
My device isn't working anymore. can you help me please
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
jessica anderson 543455789877
Jessica could you also help me out with the last 4 digits of your SSN?
5434
Perfect! May I know if the green light on the device is working?
no
Okay as the green light is not blinking on the device I'd like to inform you that the device isn't working. However, no worries I'll send the technician and a new device right away to your place so that he'll replace your old device and install a new one.
oh thank you so much
You're welcome! Would there be anything else I may assist you with?
no thanks bye
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.