hello there, how may i help you?
what is my account balance?
could you please help me with your first and last name?
John Smith
could you please help me with the last four digits of your account number?
4589
ok John. please give me a moment. Thanks for being patient, your account balance is $6800.
ok, great, thank you
Is there anything else i may help you with?
that's it, thanks
thank you for reaching out to us. Glad to assist a customer like you, have nice day.