Hey there, how may I help you today?
I would like to have a charge removed from my credit card.
I’ll help you with that. May I know your name please?
Jane Doe
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
4395 and the credit card number is 9394
May I know the date and amount of the charge?
Yeah it was a charge for 12.99 and it was last tuesday
Thank you for the details. Kindly give me a minute.
Thank you for your help
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
Thank you so much that is all I need
Always a pleasure. Have a great day.