hii
Hey there! How may I help you today?
My credit card bill shows an error
I’m sorry this has happened. I understand you're upset, and I will do my best to help you.  Please may I know your name?
Isabelle Osborne
Don't worry, Isabelle, I'll do my best to help you. Please could you help me with the account number and also SSN?
3482 7498320492084022093932
Thanks again. Please could you share the amount charged and also the date on which it was charged?
04/04/2018
Sure, please could you tell me what was the amount charged?
400
Sure, Isabelle. Please give me a minute to look into the issue and help you in the best way possible.
Okay
Thank you for your time. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?