HII
Hello! Good morning!
I NEED ORDER A NEW CARD AS THE OLD CARD IS EXPIRED
okay! I'll surely help you with that, May I know your first and last name please?
MUKESH
Well, Mukesh could you please share your last name?
KANAN
Just to confirm, your full name is Mukesh kanan, correct?
YES
Perfect! Could you please share the last four digits of your SSN?
2097
Great! Could you please share the 16 digits of your credit card number?
2564852374298246
Okay, Could you please help me with the date, time and amount of the charge?
25/05/2018 $ 350
Could you please share the time of the charge?
11.00AM
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $350, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
OK THANK YOU
Did I help you resolving all your queries for today?
YES
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!