Error in my credit card bill.
I apologize for the error.  Could you please help me with your full name and the last four digits of your account number and SSN?
My name is John Smith and my SSN no is 0781 Account no is 6472
Thanks for the information John. Could you also help me with the date and amount of the charge?
$75 charged on 6/20/18
I'm sorry for the error in your bill John. I'll go ahead and remove it right away. Thank you for bringing this to our notice.
ok
Is there anything else I could help you with?
Kindly change my address 1540, Harapur Rd, TN
Thank you for the information. I've updated the new address to your account.  Is there anything else I could help you with?
what is the company's new lower rates?
Someone from our bank will get back to you on this shortly.
okay
Is there anything else I could help you with?
no
Thank you for your time and patience. We are glad to be able to assist you. You have a great day.