hi
Hi! Good evening, Fast net cable services, how may I assist you today?
my internet bill is too high
May I please know your name and your account number?
Murazik Donna, 6543 8905 5453
Thanks Murazik! Could you please share the last 4 digit of your SSN?
6696
Great! May I please know how much extra amount was charged to you bill than usual?
$76
The extra amount was charged to you because the promotional pack that you have been using has expired and hence the charge against you was normal pack, if you like to continue the promotional pack I'll change that make sure you get 10% discount in the next month bill, would you like to do that?
ok
Great! I'll activate the promotional pack for you, anything else I may help you in?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome! It was great assisting you, have a great day. Goodbye.