Hello there, Good morning!
Hello! I lost my credit card!
I'm so sorry to hear that, I'll surely help you out with this. may I know your first and last name please?
Janet Weiss
Perfect! would you please share the last four digits of your SSN?
No problem, the last four digis are 6749
Great! could you please share the 16 digits of your credit card number?
Sure, the CC # is 1239874520103698
And could you also share the date when you used your card for the last time?
Not a problem, the last time I used it was 4/15/18 and it was a Kroger
Okay, so did you file a police report about the lost card?
No I didn't do that, should I? If I need to file one, can I do it after this?
Yes please! first you'll have to file a police report, according to our bank's policy I won't be able to process further without a police report its for your account security purposes, After filing please get back to us immediately.
Ok, I will def do that!
Yes of course, please first file and get back to us immediately, I'll block your card right away!
Ok I will do that!! Yikes, I had no idea! Ok, I filed a report online, now what do I do?
Okay, Fabulous job! Thanks that you filed a report, I'll quickly proceed further with the process and block your card right away!
Ok great! Thank you!
Good news! No worries at all! I've blocked you card and also requested for a new one, which you'll probably receive within 2 business days via post, However if you don't receive please contact us immediately.
Thanks!
I hope that I have answered all your questions for today?
That's all for today! Thank so much!
I'm glad that I could resolve this for you. Hope to serve you again. Have a great day ahead!