hi
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my internet bill is too high
I really understand your situation. I'll make sure, I've resolved your query. Could you please help me with your full name and your account number?
Bernier Eugene, 2563 2589 6547
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
4475 & 25$
Thank you for that. Could you please allow me a moment, while I get this done for you?
Ok sure
I appreciate your patience in staying connected. According to our system records, I see that your contract has expired and your no longer have  the promotional rates. Hence, There is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome! Thank you for choosing us, wish to serve you again. Have a nice day!