HI
Hey there, how may I help you today?
My last credit card bill was charged extra.
Oh my god! Did that happen to you?
yes..
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
8598   and 6547
May I know your name please?
Ram
Hey Ram, May I know the date and amount of the charge?
18-06-18 and $47
Thank you for the details Ram, Kindly give me a minute.
ya.. sure..
Thank you for staying connected. The error of $47 is reported and the amount will be refunded in few hours.
thank you..,
You're welcome. Is there anything else I could assist you with?
nothing else....
Thank you for reaching out to us. Have a wonderful day ahead.