hi
Hello! How may I help you today?
i want replace phone
Sure, I'll be glad to help you. Please may I know your name?
Lillie Yang
Sure, Lillie. Please could you share the contact number?
9909987765
Sure, could you also share the email address, please?
melnik@icloud.com
Great! Please stay connected while I get this done for you?
k
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.