HI
Hello there, Good morning!
I NEED TO CHANGE MY ADDRESS ON MY A/C
Yes sure, I'd be happy to help you with that, May I know your first and last name please?
MY NAME IS CATHERINE MARY ARE YOU THERE?
Could you please share the last four digits of SSN number? hey we are connected!
MY SSN NO.2060.
Great! could you please share the 16 digits of your credit card number?
5673429810002536
And also could you please help me with the new address?
MY NEW ADDRESS IS 26,RAJEIV STREET, NJ 25683
Okay, Thanks for being so patient and baring with us. Please hold on while I change that for you.
OK THANK YOU,ONE MORE HELP FOR ME. I HAVE ERROR IN MY CREDIT CARD BILL.
Alright! so I've updated your new address, just to notify you that from now you'll receive all your bank statements and post on your new address!
OK THANK YOU SO MUCH. PLEASE CONCERN MY SECOND QUERY.
Oh no! your charged incorrectly, I'm sorry to hear that, I will do my best to resolve this for you. Okay, would you please help me with the date, time and amount of the charge?
OK THANK YOU. 06.27.18 AT 10AM AND AMOUNT IS $270.
Okay, firstly I'm so sorry that you were charged erroneously, It is because of some technical issue from our side, currently we are working on it and we'll resolve it very shortly. for now I've made a request for a refund of $270. which you'll receive within 48 hours.
OK THANK YOU SO MUCH.
would there be anything else I may help you with for today?
NO THANKS, BYE, WE WILL MEET SOON.
It was really nice talking to you and a pleasure assisting you. I'm glad that I could resolve this for you. Hope to see you again. Have a great day ahead!