A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
hi, my bill is very high, can you tell me why my bill keeps going up hello is anyone there
Oh! That's very rare to hear! We never had this complain in our cable service. Not a problem! I'll right away check with it. Could you please help me with your name and email address?
i am ready to cancel my a/c bangry@gmail.com
Your name please?
do gooder
I'd also require the last 4 digits of your SSN?
1298
Please allow me a moment while I check the same.
and as mentioned, i am ready to cancel my account..costs are outrageious
I'd like to inform you that the increase in the bill is due to the increase in the taxes which is 5% now and it was 2.5% before. As there is a change in system, we have also sent you a mail regarding the same.
i did not receive the mailer and i've been a customer for 20 yeas, and now there are alternatives..please cancel my account
I request you to please give us a chance, there was a change in the amount of bill only because of the taxes, else the usage and the cost for the cables is the same.
there might be better service elsewhere at a lower cost...why should I stay..i am on fixed income and cannot afford ur costs
We will try our best and I'll personally look into your service and see that there are no further complaints from you as you are one of our valuable customers whom we don't want to lose.
i would like an incentive to stay, since i've an older customer
In this case, I can provide you a discount of 5% on your next bill only because you are our loyal and one of the old customer. I hope this will be okay?
i would like discount up to one year
I'm really very sorry, however I'd like to inform you that there will be changes in the plans from next month and I'm sure you'll love the new rates and they'll be affordable.
please cancel my account, i need a concrete monthly cost which i can can elsewhere
Are you sure you want to cancel the service?
yes
Alright! I had made a request to cancel your account. You'll be receiving a confirmation email within 2-3 hours.
ty is there anything else
You're welcome. Have a great day ahead and please do reach out to us in case of any further queries.