hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Not to worry about that, I'd be glad to help you get that fixed. Could you please help me with your full name and your account number?
kumar 415980128653
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
1253
And, may I know if the green light on the router is visible?
yes
Alright! Thank you for the information. Please allow me a moment, I'll get back to you with the details.
ok
Great! In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok thanks
You're welcome! Is there anything else that I may help you with?
no thanks
Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!