hi my device is not working
Hello there! Welcome to Act fiber net services, how may I help you today?
my device is not working
For sure! Could you please let me know your name and the 16 digit account number?
Larkin Omar, and 7239 0173 8234 6327
Thank you Larkin, may I also know the last 4 digits of SSN?
0410
Perfect! Could you please let me know if the green light on the device is blinking?
yes
Sure! Not a problem, please allow me a moment while I get this done for you,
Ok, I wait for your information.
Thank you for staying connected, as there's a problem with the device. We'll send you a new device, will that be fine with you?
yes I am fine
Perfect! Is there anything else I may help you with?
nothing else
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!