HI
Hey there, Good morning!
There is an error in my credit card bill
Oh no! I'm sorry that you were charged incorrectly, We've been receiving many complaints about the same and our technical team is currently working on it and they'll resolve this for you shortly. I'll try my level best to help you out in this regard. May I know your first and last name?
Marie Pap
Perfect! would you please share the last four digits of your SSN?
8512
Could you also share the 16 digits of your credit card number?
741852969365120036
And also lastly I'll require the date, time and amount of the charge?
$850 June 2nd 2018, 4.30 pm
Thanks for being so patient and giving us all that information, Please allow me a minute I'll go ahead and look into your issue and provide you the best possible solution. firstly, i regret the inconvenience caused, I can understand You might feel frustrated, But believe me we will resolve this issue soon, As of now what I've done for you is I've requested for a refund of $850 which will be credited to your account within 48 hours.
sure
I hope that was useful and I hope I've answered all your questions?
I want to change the address of my account
yes sure! I'll do that for you right away! would you please help me with the new address?
#51 newsite building 4th cross road, Tilwake AL 86522
hey, I've updated your new address, you'll receive all your bank statements and post on this new address from now onward.
ok
is there anything else I may help you with?
no
It was really nice talking to you and a pleasure assisting you. I'm glad that I could resolve this for you. Hope to see you again. Have a great day ahead!