Hello, how may I help you?
Hi.  I need to check my balance please.
Sure, I will help you with that. Could you please help me with your name and the last four digits of the SSN?
Monica  2293
Thanks Monica. Could you please share the last four digits of the account number?
9784
Thank you Monica. I see that you have $45000 in your account. Let me know if you have any other queries.