Hi
Hello there! Welcome to Act fiber net services, how may I help you today?
Iam facing issues in my device please help me to fix the issue
I'll be glad to help you with that, could you please let me know your name and the last 4 digits of SSN?
I am Robert porter and my SSN is 3489
Thank you Robert, could you please help me with the 16 digit account number?
My account number is 2581057395729571
Perfect May I know if the green light on the device is still blinking?
No its not blinking
Not a problem, please give me a minute to proceed further.
Please have your time
Thank you for staying connected, I've initiated your replacement. New device will be sent to the updated address shortly.
Oh that's great. Now I feel satisfied. Thank you so much for your assistance. Have a nice day.. Good bye.
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!
Thank you ...
My pleasure! Good bye!