Good morning !!!
Hello there! Welcome to Act fiber net services, how may I help you today?
I am struggling with my device which is not getting connected. Please help me with it
I'll be glad to help you with that, may I know your name and the last 4 digits of SSN?
Sure I am James Williams and SSN is 2471
Thank you James, could you please let me know the 16 digit account number? I hope we are still connected?
Yes My account number is 3481740913482756
Perfect! May I know if the green light on the device is still blinking?
No its not blinking..
Not a problem, please give me a minute to proceed further.
Please go head
For sure! Thank you for your patience. As the device is not working, we've sent a replacement with the device. Our executives will reach out to you for further concerns. Will that be fine with you?
Yes I think it would be better.
Awesome! Is there anything else I may help you with?
No more queries.. Thanks for your assistance. Have a nice day.. Bye
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!