HI
Hello, how may I help you with today?
YES I HAVE THE PROBLEM IN MY CREDIT CARD BILL
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
SSN-1234 CREDIT CARD NUMBER- 4567
Thank you. Could you please let me know the date of the charge and amount of the charge?
15/06/2018  I HAD A PURCHASE ON $300 BUT IT SHOWS $500
Thank you. Bear with me for a moment while our system finishes processing your information.
OK
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
OK THANK YOU
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