hai
Hello! Good morning, Fast net cable services. How may I assist you today?
my  device is not working
That'a a bad news, I'll be able to help you in this. May I please know if the green light on the device still working?
yes
Alright! I'll just apply for a replacement device for you, may I please know your name and account number? Hope we are connected? If there is no reply from your end I'll be forced to close the chat.