hi
Hello! How may I assist you?
my internet bill is too high
Oh I'm so sorry about that. However, I'll help you out with that. May I know your name and the 12 digit account number?
Champlin Nicolas, 8765 4653 9864
Perfect! Could you also help me out with the last 4 digits of your SSN?
9289
Could you also help me out with the amount of extra charge charged on your bill?
$55
Thanks for providing the required information. Please allow me a moment while I go ahead and check with the department.
Ok
Thank you for being patient. I'd like to inform you that the extra charge has been charged because there was an extra usage on your account.
ok
Would there be anything else I may assist you with?