HI,GOOD MORNING
A very warm good morning and welcome to our universal cable customer service. How may I help you today?
MY DEVICE IS NOT WORKING
Oh! I'm really sorry to hear that. To help with your issue, may I know your name and account number please?
JAMES WILLIAM AND 2486 4131 0589
Perfect! Just for verification, may I know the last 4 digits of your SSN please?
2490
Perfect! Thank you for all the details. Is the green light on your device blinking?
YES
That's nice! We will be sending you a replacement device. For that matter, may I know your address please?
670, LANNUWAY, LANWAY MA 6877
Awesome! I've booked your matter. You will be receiving a replacement device within 48 hours. We are really sorry for your inconvenience. Will there be anything else I could for you?