Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
Hello, I need some help. I want to find out why my bill has been going up so much
Alright! Could you please help me with your name and account number so that I could check the details in this regard?
My name is John Johnson and my account number is 1436524578786898
Thanks John! May I please know the last 4 digit of your SSN?
1587
Perfect! Please allow me a moment to check the details and get back to you.
ok
Thanks for waiting, the reason for the hike in your bill is because your promotional rate pack has been expired. As the pack has been expired you have been charged normal rates.
So what I am paying now is the normal cost? I think that is too high. If it is that much, then I think i want to cancel my cable
If you like to continue the service with us I'll be giving you a one time promotional offer of 10% discount of your next month bill payment and If you like I can activate the previous pack for you and you will be charged accordingly, would you like to continue the service?
OK, for ten percent off I will continue the service
Great! I'll confirm that for you, will there be anything else I may help you with?
No, that will do. Thanks for your help
My pleasure! Thanks for choosing our services, have a wonderful day. Goodbye.