hai
Hello! How may I assist you?
my device is no working
No worries, I'll solve your problem right away. May I know your name and your account number?
okay great name is jeni d neon and email address is pm558@e-mail.com
Jeni could you please help me out with your account number?
yes sure  4851 7458 6321
Could you also help me out with the last 4 digits of your SSN?
9823
Perfect! May I know if the green light on the device is visible or not?
yes okay
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
yes happy with iss as
Amazing! Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.
okay good bye have a great day
Thank you! Goodbye!