hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working can you help me?
Of course! I Of course! I'll be happy to help you with that. May I know your full name and your account number?
Karthik pandi my account number is 65128259
Awesome! Could you also please help me with the last 4 digits of your SSN number?
1258  is the last 4 digits of my SSN number
May I also request you to please check and let me know if the green light on the device is working?
yes it is working
Alright! Not a problem, To avoid such issues in future. I'll help you get a replacement on the router. Would that be okay?
yes that is ok
Wonderful! A replacement will be sent to you within 2-3 business days. Would there be anything else that I may help you with?
no nothing this is enough
Thank you for reaching out to us, we are always here to help you. Have a wonderful day!