Hello and welcome to universal cable customer service. How may I help you today?
hi change my homephone service
Sure! I'll get it done for you! For processing your request, may I know your name and account number please?
lilly 214563214563
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
2145
Thank you for all the details. May I know which service would you like to switch to?
premium cable
Awesome! just to be clear, you have home phone service right now and you would like to add premium cable. Am I right?
ok
Fantastic! I've booked your request. You can enjoy our premium cable within 2-3 hours. We hope you enjoy our new service. Will there be anything else I can do for you?
no thanks
You are always welcome Lilly. Thanks for connecting with us. For further assistance, feel free to contact us. We are always here to help you. Have a nice day. Goodbye