Hello.
hi
A very good morning, How may i assist you today?
my credit card bill was extra charged.
I certainly understand the inconvenience you've experienced, could you please stay connected for a minute while I check this for you?
yes..
May I please know your name and the card number please?
Suraj and 5454545426985985
Thanks. To process the request I'll now require the date of charge, and the amount of charge.
18-06-18 and $85
Awesome. I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
thank you. I want change my address on my account
may i know the new address please?
1/547, dany street, UK
Great. I have gone ahead and updated the new address for your convenience.
thank you.. Can you tell me about the company's new lower rates I saw in a commercial are available to me.
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
ok no problem.. thanks for your co-operation.
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead.