hi
Hello there, How may I assist you today?
i need to remove the extra charge from my a/c
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.
ok
May I know your first and last name please?
name omar john
Perfect! would you please share the last four digits of your SSN?
9954
Great! could you please share the 16 digits of your credit card number?
0000124555546877
Okay, would you please help me with the date, time and amount of the charge?
21/06/2018, time: 18:25 and$65
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
ok
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $65 which you've to receive within 48 hours. Would there be anything else I may help you with?
yes, i need to change my address on my a/c
Okay, could also share your new address please?
8875 jonh street west road al 88421
Hey! I've updated your address, you'll receive a notification on your banking application about the same shortly. Kindly, acknowledge it.  Would there be anything else I may help you with?
no thanks, have a nice day ma
I hope I have answered all your questions for today?
yes, perfect
I hope that was useful, It was really pleasure assisting you, Hope to see you again. have a nice day ahead!