Hey! A very good morning to you. How may I help you today?
Hello Good Morning
How you doing today? How may I help you today?
This is Mary
Hello Mary..
I missed my credit card yesterday.
Oh! Sorry to hear that. Surely I will help you.
I need to block now.  Please help me?
May I know the last four digits of your SSN?
6589
I'd also require the complete 16 digit credit card number.
1236 4125 3213 1111
Could you help me with the date when the card was last used?
06/01/2017 Sorry! 06/01/2018
And was a police report filed?
Yes
Okay! Not a problem! I had made a request to our department to issue a new card for you. Our associate will soon contact you for confirming a few credentials. And soon, you'll receive a new card on your registered address. I've blocked the card for now.
Thank you for your help!
You're most welcome. Would there be anything else I may help you with?