hi
Hello! How may I assist you?
change my home phone service
Surely I'll change your service. Could you let me know your name and the account number?
jimmy 964785748574
Could you also help me out with the last 4 digits of your SSN?
6587
Perfect! May I know to which service you would like to change to?
premium cable
Okay! Please allow me a moment while I go ahead and check with your details.
ok
Thank you for staying connected. I'd like to inform you that I've successfully upgraded your cable service which will be activated in the next 24 hours.
ok
Would there be anything else I  may assist you with?
ok no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.