hello there, how may I assist you?
hello i would like to change the address on my account.
sure, May I please know your first and last name?
john doe
Awesome! Also, may I please know the last four digits of your account number??
1965
Perfect! May I also know the last four digits of your SSN?
1234
could you please your new address?
620 83rd street apt #4
Thanks for sharing that information, Please allow me a moment so that I can process your request.
sure
Awesome! I've successfully changed your address, you'll receive a conformation message on your registered mobile number.
thanks
Would there be anything else I may help you with?
theres also an error on my credit card bill, i would appreciate to have this charge removed?
Great, I'll surely help you with that.
how do we reach an agreement? i did not make those purchases
I'm sorry John for the inconvenience, I'll look into it, please allow me a moment.
yes
Awesome, I've raised a complaint on this issue, You will receive a mail regarding this. Our associate will reach out to you shortly.
is there anything else i can do for the moment or do i just wait?
could you please share the date and amount of charge?
6/11/2018- 102.06 6/11/2018 - 199.99
Perfect! I've requested for a refund for account 1965 of $199.99, also our associate will reach out to you within 24 hours.
well thank you very much
Is there anything else I can help you with?
no that was all, thank you very much for your help.
Delighted to assist a customer like you. Have a awesome day ahead.