hi
Hey there, you're connected to Star cable customer service! How may I help you today?
i need to install the cable service in my home
I'm sorry, but you can contact the installation department for a new connection. I can only help you with the replacement of devices which are not working.
sorry i need for successfully helping
Could you please elaborate the query so that I can assist you in the best possible way?
my device is not working
Oh! So sorry to hear about that! Not an issue! I'll help you out. May I know your name?
my name is arun
Could you also help me with your account number please?
my account number 9856321478523654
Perfect! I'd also require the last 4 digits of your SSN for verification purposes.
ssn 4578
Alright! May I know if the green lights on the device blinking?
yes
Okay! As the device is not working, would that be okay if I send you a new device as a replacement, which will be absolutely free?
ok
Great! I'd made a request to our team for a new device and it will be sent to you within 24 hours. Also, the installation will be done by our own technicians. I hope this will be a great help for you?
ok thanks
You're welcome! Have a great day ahead and please do reach out to us in case of any further queries.