hai device is not working
Hello! I'll help you out with that. May I know your name, account number and the last 4 digits of your SSN?
mama account number 548610782513 ssn 4512
Perfect! Now, could you let me know whether the green light on the device is visible or not?
yes
Wonderful. As the green light on the device is visible, I'd like to inform you that there is no problem with the device. However, as you're informing that the device is not working, I'll send you a replacement device as soon as possible.
ok
Would there be anything else I may assist you with?
no thanks bye
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!