MY PHONE WAS DAMAGED
Hello there! That's very bad, but don't worry I'll be glad to help you apply for a replacement would you like me to do it?
MY PHONE WAS DAMAGED YES
Alright! Could you please help me with your full name?
RAMYA KRISHNAN
Thanks Ramya! May I please know your phone number and email address?
+01-412-856-1285 MAIL - RAMYAROCK723@HOTMAIL.COM
Amazing! Please allow me a moment to check the details and proceed with your request.
OK
Sorry to keep you waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
OK NO PROBLEM SORRY FOR THE TROUBLE WRONGLY SENT ME A MY MAIL ID RAMYAROCK733@HOTMAIL.COM
No worries, I have got the correct email address while checking the details and I have  changed it. Anything else I may help you in?