hi
Hello! How may I assist you today?
my phone is damaged
No worries I'm here to help you out. May I know your name?
my name kavi
Kavi may I know your phone number and the email address associated with the account?
phone number: 678 543 9876
Kavi may I know your email address associated with the account?
yes
Could you please share your email address?
yes email address: kavi@gmail.com
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
ok
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
ok thank you
You're welcome! Would there be anything else I may assist you with? Thanks for reaching out to us, hope you have a wonderful day ahead!