Hai
Hello! Welcome to ACS Software Solutions! How may I help you today?
Good Morning, I want to update my software
Good morning to you too! I'll do my best to help you in this situation. Could you first share your name and the account number, please?
Serena, 5689
Thank you, Serena! Could you tell me if you're facing this issue on a single device or multiple devices?
single device
Okay. That's a minor issue, I'll get it solved right away. Could you share with me the company you're working for?
IBM
Sure, thank you. I would suggest you to manually update the software. Could you please try that and let me know if you're able to find the update?
I tried my best, i need your help Mr. Charlie Please say how to update it.
I assume you're unable to upgrade the software. I'll raise a trouble ticket for you and the technical team will help you soon with it. Would that be okay?
I need to solve problem as quick as possible because my work is very slow.
I understand that would be upsetting to not be able to work because of a software issue. However, I don't see any fault with the servers either. I've raised a ticket and the team will reach out to you shortly and check for the root cause for this issue.
okay, thank you Mr. Charlie for your service
Sure, I hope I was able to help you. Would there be anything else that you need?
nothing, thank you
I'm glad I could help. Thank you for reaching out to us. Great day!