hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I really apologize for the inconvenience, could you please let me know your name and the 16 digit account number?
Ralphs ACCOUNT NO: 7485 7145 1256 2561
Perfect! Thank you Ralphs, may I know the last 4 digits of SSN?
1245
Thank you very much, may I know how much extra amount has been charged on the bill?
$50
Please give me a minute to proceed further.
OK
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $56. Please ensure to pay the bill on the right time to avoid the inconvenience.
OK
Thank you for cooperating, will there be anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!