Hello there, Good evening!  How may I help you today?
hi jesse i dropped my iphone and the screen craked an you replace it
Sorry to hear that! I'll definitely help you with that. May I know your full name please? I hope we are connected?
yes Joe Rogan
And, could you please help me with your contact number and email address linked with us?
yes joe rogan 813-764-7846 joerogen012@gmail.com
Perfect! Thank you for the information, Please allow me a moment, I'll be back with the solutions.
ok
I appreciate your patience in in staying connected. I'd like to inform you that, I've initiated for a replacement of your broken phone with a  brand new phone, you'll have to send back the broken device in an envelope and only then you'll get the replacement done.
thank you mate thats all i need
You're welcome! I'm glad I could resolve this for you. Have a wonderful day!