Hi
Hey there! How may I help you today?
I have lost my card. Kindly block it.
I'm sorry to hear that. I'll do my best to help you, please could you share your name?
My name is Angel
Hello, Angel. Please help me with your card number and also your SSN for me to get the  card blocked.
SSN no  is 9420 Card no is 2971364102597840
Thank you, have you filed a police case regarding this issue?
yes
I appreciate that. Could you tell me when was the card last used?
yesterday
Sure. Please stay connected while I get the card blocked.
sure
Thanks for staying connected. Upon your request I've blocked the card. You'll be receiving a confirmation e-mail shortly. Is there anything I could help you with today?
I need a new card
Sure, I'll be able to do that for you. Please allow me a minute.
ok
I’ve initiated a request for a new card, you’ll be receiving it within the next 48 hours. You’ll also be receiving a confirmation e-mail shortly. Would you need anything else?
Nothing Thank you
You’re welcome. Always a pleasure to assist customers like you. Have a great day!