Hey there, you're connected to Star cable customer service! How may I help you today?
hi my cable bill keeps going up every month consistently i am fed up with this and i want to close my account
Oh! I'm so sorry to hear that! I'll check right away! May I know your name please?
jane greenson
Awesome! I'd also require your account number?
666688883333
Perfect! Could you help me with the last 4 digits of your SSN? Are we connected?
8899
As I've checked, the reason for the high bill is that the service has been expired and you've been using that service after the expiry date.
i was not informed of this
I'm really very sorry for that, but I request you to check the email once.
this isnt a fair practice i want to cancel my cable service
I can give you a 10% off on your next bill. Would that be okay?
no i want to cancel my account
Are you sure you want to cancel the service?
yes
Alright! I had made a request to cancel your account. You'll be receiving a confirmation email within 2-3 hours.
thanks
Have a great day ahead and please do reach out to us in case of any further queries.