Hi there, how may I help you today?
I want to change my address
I'll be glad to assist you with that. May I know your name please?
Bob
Bob, Could you let me know the last 4 digits of SSN and credit card account number please?
1234 and 123456789
Thank you so much Bob, May I know your new address as well?
123 Oak drive, Houston TX
Perfect! Kindly give me a minute.
ok
Thank you so much for staying connected. Your address has been successfully changed to 123 Oak drive, Houston TX.
Are the new lower rates in the commercial applicable to me?
I'll assist you with the rates however, Our executives will get back to you in few days.
ok
Awesome. Is there anything I could assist you with Bob?
I want to report an error in your credit card bill and ask to have the charge removed
For sure thing Bob, Is it the same account ending with 6789 you're referring to?
yes
Great! May I also know the date and amount of the charge?
01/01/2018 $20.00
Thank you very much for the details. Your error of $20.00 as on 01/01/2018 has been successfully reported. The amount will be refunded in few days, please let us know if there's any other errors.
ok
Fantastic! Is there anything else I could help you iut with? out
No that is all
Awesome! Thank you for reaching out to us. It's a pleasure assisting you.