hi...
Good morning! How may I help you?
my credit card bill was charged extra amount
I'm sorry you had to face this. However, I'll do my best to help you. Please may I get your name?
Sakthivel
Thank you, please could you share with me the account number and also your SSN number?
2544 7698
Thank you again. Please could you share with me the amount that was charged and also the date on which it was charged?
$36 18-06-18
That's great, could you share with me the credit card number?
5454545425857414
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
ok..thanks..
Would there be anything else that I might help you with?
ya, I want to change my address
Sure, I'll be happy to help. Please provide me your new address.
257, Williamsan street, UK
That's great! Please allow me a minute.
ya sure
I've processed the request for the change of address. You'll shortly receive a confirmation message regarding the same.  Would you need anything else?
thank you.. can you tell me about the company's new lower rates I saw in a commercial are available to me.
Sure, I've contacted the concerned authorities. They’ll be connecting with you in the next 24 hours and help you with the low interest rate accounts . Would you need anything else?