Hey! A very good morning to you. How may I help you today?
My credit card bill shows an error
Oh! Sorry to hear that. I'll definitely help you. May I please know your first and last name?
Parthi Patel
May I also know the last four digits of your SSN?
4125
Thank you. I'd also require the complete 16 digit credit card number.
2304801843948975
Could you help me with the date and amount of the charge?
06/18/2018 1600
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you very much
You're welcome. I'll be happy if I could be of any more help for you today.
Nothing else Thank you very much
Always a pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.