hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
That's upsetting! I'll surely help you with the reason behind that. Could you please help me with your full name and your account number?
jesira account no: 5674 1234 5432
Lovely!  May I also know the last 4 digits of your SSN  number and the extra amount on the bill?
ssn:8976 $70
Perfect! Thank you for that. Allow me a moment, I'll get back to you with the reason.
ok
Well, Ms.Jesira your contract has expired and you no longer have the promotional rates because the service you've been using a basic cable services.
ok thank you
You're welcome! Is there anything else that I may help you with/
nothing else
Thank you for choosing us, we are always here to help you in any issue regarding to media and cable. Goodbye!