HI
Hey there, how may I help you today?
I MADE A PURCHASE OF $200 BUT IT SHOWS ME A $250
I'm sorry for the inconvenience caused to you, may I know your name please?
JOVI
Thank you Jovi, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN - 7546 CARD NO -1464
Perfect! May I know the date and amount of the charge?
20/06/2018 EXTRA AMOUNT OF $50
Thank you for the details. Kindly give me a minute.
OK
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
thank you
You’re most welcome. Is there anything else I could help you with?
THANK YOU SO MUCH BYE
Always a pleasure. Have a great day.