Hello there, how may I help you today?
HI
Hello!
I LOST MY CREDIT CARD LAST WEEK
Thank you very much for alerting us about this. We will help you get this issue resolved. Could you please help me out with your full name and the last 4 digits of your SSN?
SHANA MARY SSN - 4567
Great! Could you also help me out with your credit card number?
8620
Could you also please confirm when was the last time the card was used and was there any police report filed?
YES
Could you please help me out with the date when the card was last used?
14/06/2018
Good to know that. Please allow me a moment while I go ahead and block your card.
OK
I highly appreciate your patience, I would like to inform you that I've successfully blocked your present card and issued a new card which will reach you within 2-3 business days.
THANK YOU DREW
You're welcome! Is there anything else I may assist you with?
YES THANK YOU BYE
Okay great! Thank you so much for your cooperation. Have a great day!