hai
Hey! Alex here, how can I help you today?
change my  service
I'll surely help you out this regards! Can you help me out with your name and sixteen digit account number please?
martin 7894561237894561
Thank you Martin! May I also know the last four digits of your SSN as well?
7894
Awesome! Could I know what service are you currently using?
internet
Alright! So are you interested to upgrade to a faster internet service or is there any other concern that I can help you out with?
yes
I have now upgraded you to the platinum internet service which is much faster and flexible than your previous one. The service will get activated in an hour or two.
ok thanks
Is there any other concern that you would like me to help you out with?
no thanks
Alright! have a good day Martin. Hope to connect with you in the future for any further clarifications. Goodbye