HELLO
Hello there, how may I assist you today?
THIS IS LALLY
Hello, Lally! How may I help you today?
I WANT TO CHECK MY ACCOUNT BALANCE
Sure! I'll help you out with that! Could you please help me out with the last 4 digits of your account number and SSN?
ACCOUNT NO : 5632 SSN NO : 5478
Thank you so much for the information, please allow me a moment while I check with the account.
OK
Thank you for being patient, I'd like to inform you that your account states a balance of $100.
THANK YOU  SO MUCH
You're welcome! Is there anything else I may assist you with?