hey there, Good morning!
hey good morning
I'd be glad to assist you today!
hey i'm here to report you that one of my transaction is not listed in my online passbook
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.  May I know your first and last name please?
Ajay Dev
Perfect! would you please share the last four digits of your SSN?
1111
Great! could you please share the 16 digits of your credit card number?
I have already paid back my last month bill and it has not been updated yet sure 1111 1111 1111 1111
oh! I'm really sorry I'll loon into it please allow me a moment.
sure
Okay, would you please help me with the date, time and amount of the charge?
01/01/2018 11:55 am  $1000
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $1000 which you've to receive within 48 hours. Would there be anything else I may help you with?
no I mean I was supposed to pay $1000 and I paid it. its not been updated in my profile yet
Oh okay, so I'll cancel that refund and mention it in your passbook right away.
great I've seen some new rates for the current users in one of your commercials. can you please check it thats applicable for me
you'll be able to see it in your passbook now, it will get updated within 24 hours.
thanks
Yes! wonderful, I'm glad that your interested in our bank, However you'll have to visit our official website i.e www.bankers.com, kindly visit our website and there you'll be able to find a option called 'interest rates and loans' please click on this. then you'll be directed to a page where you'll be able to find entire information about interest rates and loan.
oh okay .. thanks for the information. I will look into it bye
I hope that was useful!