hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Sure thing! I'd be glad to help you with that. Could you please help me with your full name and account number?
raj kumar 758426932584
And, also know the last 4 digits of your SSN number?
4856
Lovely! May I also know if the green light on the router is working?
yes
Thank you for the information. Please allow me a moment, while I get this done for you.
ok thanks
Not a problem, In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok thanks
You're welcome! Would there be anything else that I may help you with?