Hi
Hello! Good morning!
I want to report an error in my credit card bill and please remove it also
Oh.No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Angelina Jolie
Perfect! Could you please share the last four digits of your SSN?
8869
Great! Could you please share the 16 digits of your credit card number?
8596741263548532
Okay, Could you please help me with the date, time and amount of the charge?
Date was 20 june time 2 pm and amount 56 dollars and transaction descriptor GGHJF654
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $56 which you've to receive within 48 hours. Would there be anything else I may help you with?
No
Hey! did I answer all your questions for today?
Yes
Thanks for your time and patience, Hope to see you again. We aim to provide you the best banking experience. Have a great day!