hi
Hello, how may I help you with today?
my last credit card bill was charged extra amount.
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Senthil, 9851 , 2368
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
17-06-18,  around 3.40pm.. $21
Thank you. Bear with me for a moment while our system finishes processing your information.
hmmm ok..
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
thank you.
Your welcome, would there be anything else I may help you with today?
nothing else..
It was wonderful talking to you. Have a great day