Hi
Hey there, how may I help you today?
Hi This is Rocky
Hey Rocky,  how may I help you today?
My credit card was expired. I need to request the new card please help on this
For sure Rocky, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
3698
Could you be more specific about account number?
SSN# 3698 credit card# 1245 9632 7412 8562
Thank you Rocky, kindly give me a minute.
sure
Thank you so much for staying connected. The new credit card will be sent to the updated address in the bank.
Thank you Spencer. May i know any offer available in my card?
Always a pleasure assisting you Rocky. I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates
Okay Spencer. Thank you for your advise! Have a great day!
Always a pleasure. Have a great day.