Hello good  morning! How may I help you?
my phone is damaged HI
So Sorry to hear that, I won't be able to help you in fixing it but I'll be able to help you get you replacement, Would you like me to do that?
YES SURE
Great! May I please know your full name?
JISCO MARTI
Thanks Jisco! Could you please let me know your phone number and email address?
JISCOMO@GMAIL.COM PH: 458 963 1478
Great! Please allow me a moment to do the needed, Please stay connected.
OK
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
OK THANK YOU
My pleasure! Anything else I may help you in?