hi
Hello! How may I assist you today?
change my service
Could you please let me know what service you would like to know about?
premium cable
May I know your A/c number as well. It should be 16 digits account number.
5412863524586215
Thank You so much! And may I also know the last 4 digits of the SSN.
5456
I'd also like to know what service you are using at present?
premium cable
I apologize then what service would you like to go for?
sorry home phone
So would you like to cable installed?
yes
Great! I'll do that right away.
ok thanks
Is there anything else I could help you with today?
no  thanks
I hope you have a wonderful day ahead. Bye!