HI
Hello! Good evening, Fast net cable services. How may I assist you today?
MY DEVICE IS NOT WORKING
That's bad, may I please know if the green light on the device still blinking?
GREEN LIGHT
Is the green light still working?
WORKING
Alright! No worries, I'll be sending you a replacement device. May I please know your name and account number?
NISHA & 6325 4521 7854
Thanks Nisha! May I please know the last 4 digit of the SSN?
2563
Perfect! Please allow me a moment to proceed further.
OK
Thanks for waiting, I've processed your details and have applied for a replacement of the device, you'll soon receive the new device. Anything else I may help you in?
NOTHING ELSE
Alright! It was great assisting you, have a great day. Goodbye.