hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Not to worry! I'll surely help you in this regard. May I know your full name and your account number?
alvin 789456123789
Lovely! Could you also please help me with the last 4 digits of your SSN number and if the green light on the router is working?
7894
And, also is the green light on the router working Mr.Alvin?
yes
Perfect! Thank you for responding. Please allow me a minute or two, while I get this done for you.
ok
Good news! In order to avoid certain issues again, I'll get the old router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok thanks
You're welcome! Would there be anything else that I may help you with?
no thanks
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!