hai
Hello there! How may I assist you today?
i want a new cable service
I apologize, could you please be more specific with your concern? I hope we are still connected?
yes connected
May I know how may I help you today?
i not unterstand
Not a problem, is there any problem with the internet or the device?
device
Awesome! To proceed further, could you please let me know your name and the last 4 digits of SSN?
aaron ssn 7896
Thank you Aaron, may I also know the 16 digit account number?
7896541230123654
Awesome! Thank you for the details, may I know if the green light on the device is still blinking?
ok
May I know if the green light on the device is working or not?
working
Awesome! That's not a problem, please give me a minute to proceed further.
ok
Awesome! Thank you for staying connected, I've initiated your replacement. New device will be sent to the updated address shortly.
7924 Garden Road 
Nashua, NH 0306
Thank you, is there anything else I may help you with?
no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!
ok byee
Good bye!