hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
I regret the inconvenience your facing. I'll surely help you in this regard. May I know your full name and your account number?
jessly 3454 6545 3454
Lovely! Could you also please help me with the last 4 digits of your SSN  number and if the green light on the router is working?
6576 yes
Alright! Thank you for the information. Please allow me a moment, I'll get back to you with the details.
ok
Great! In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok
Great! Is there anything else that I may help you with?
no thanks
Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!