Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
Yes, my device is not working
That's a bad news, but don't worry I'll be able to help you in this. May I please know if the green light on the device still blinking?
I forgot to specify, my main problem is that it is not connecting to the internet.
Alright! Have you tried restarting your device?
Yes, but that does nothing to help.
Alright! I'll just apply for a replacement device for you, may I please know your name and account number?
James Dickinson, account number 975561358
Thank you James! May I please know the last 4 digit of the SSN?
9169
Perfect! Please allow me a moment to check the details.
Sounds good
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
No, that's perfect. Thank you so much!
You're welcome! It was a pleasure assisting you, have a wonderful day. Goodbye.