hiiii
Hello! How may I assist you?
i want to know why my bill keep going up
I'll let you know the reason in a minute. May I know your name and the email address associated with your account?
angel, angel9612@mail.com
Angel could you also help me out with the last 4 digits of your SSN?
4545
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thanks for staying connected. I'd like to inform you that the reason behind the increase in the bill is due to the increase in the tax rates which increased from 2.5% to 5%.
thank you for your information, but please cancel my cable service
I understand your concern regarding the increase in your bill. However, I'd like to inform you that as a one time exception I can offer you an extra 10% off on your next bill, would you still like to cancel our service?
yes i want to cancel my service
Are you sure you want to cancel the service as we are coming up with new offers too?
yes i am sure to cancel my cable service
Okay as per your request I'll go ahead and cancel your service. Would there be anything else I may assist you with?
no. thank you
You're welcome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.