Hi
Hello! Good morning! I'm glad to assist you today. How may I help you?
I need to fix my mobile screen it was cracked
Alas! That's so upsetting! I'll definitely help you out. I'll require your details to pull up your profile. May I know your full name please?
I'm Howard
Hey Howard, Could you please share your phone number and email address on your account?
256-987-4410 howard@gmail.com
Awesome! Thank you so much for sharing those details. I'll quickly go ahead and provide you the best resolution.
Okay
Perfect! I've contacted our team and requested them for a replacement, your getting a brand new phone as you've insured your phone with us. Isn't that amazing? but you'll have to send your current device(damaged device) in an return envelope.  I hope that would be okay?