hai
Hello! How may I assist you?
device is not working
No worries, I'll solve your problem right away. May I know your name and your account number?
anusiya 581265478952
Anusiya could you also help me out with the last 4 digits of your SSN?
6481
Perfect! May I know if the green light on the device is visible or not?
yes
Okay then I'd like to inform you that there is no problem with your device. However, as you're informing that the device is not working we'll send you a new device as a replacement for free. I hope you're happy with it?
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.