good morning
Hello! How may I assist you?
your device is not working
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
my name onemacde  and my account numbers is 548798659887
Could you also help me out with the last 4 digits of your SSN?
4578
Perfect! May I know if the green light on the device is working?
yes it was working
Great! As the green light is working I'd like to inform you that the device is working but as you're saying that it is not working I'll send you a new device as a replacement. I hope that is fine with you?
yeah it's good and thanks
You're welcome! Would there be anything else I may assist you with?
no thanks for your help really i appreciate this
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.