Hello, how may I help you with today?
Yeah, I noticed a double charge on my account statement that I was wondering if I could have removed.
Sorry for the inconvenience faced, I'd be glad to help you with the query.
Thank you. Is there anything I need to do on my end?
Could you please help me with the name and the last 4 digits of the SSN number?
My name is Rachel and the last four of my SSN is 1234
Thank you so much for the information Rachel. Could you also share the credit card number please?
Yeah it's 1502 1560 9813 4861
Great Thank you. Could you help me with the date of charge and the amount of charge please?
It happened on the 3rd and the charge was 29.99.
Oh Perfect! The error on the bill as been detected, and It will be removed very soon, and you'll be receiving a email on this.
No, Thank you very much! That was an easy process and a lot less hassle free than I was expecting.
Your welcome , Thank you for the reaching  out to us. Is there anything more that I may help you with?
No, I think that was about it. Thank you very much. Have a wonderful day.
It was wonderful talking to you. Have a great day