HI
Hey there, how may I help you today?
WANT CHANGE MY A/C ADDRESS
For sure. May I know your name please?
LACKY
Thank you, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SSN - 9853 A/C NO - 4238
May I know your new address as well?
NO - 98/85 LEO ROAD CH - 88
Awesome! Kindly give me a minute.
OK CARRY ON
Perfect! Your address has been successfully changed to NO - 98/85 LEO ROAD CH - 88.
THANKS
You’re most welcome. Is there anything else I could help you with?
I NEED TO REMOVE THE EXTRA CHARGE FROM MY CREDIT CARD BILL
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN - 9853 A/C NO - 4238
May I know the date and amount of the charge?
EXTRA AMOUNT $250 DATE 18/06/2018
Thank you for the details. Kindly give me a minute.
OK
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
THANKS
May I know if there's any other concern?