hi good morning
Hello there! How may I help you today?
my phone is damaged
Oh, I'm so sorry. I'll help you with that however, I'd require the following details. Could you please let me know your name and phone number?
name:charlie ph no:526 789 5163
Thank you Charlie, may I know your email address associated with the account as well?
ok,charlie@gmailcom
Awesome! As you've already have an insurance to the device, please give me a minute to proceed further for the replacement.
ok sure
I really appreciate for being patience. Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
ok
Will there be anything else I could assist you with?
nothing else ok thank you have a nice day
Always a pleasure! It's a pleasure assisting you, have a great day!