Good morning! How may I help you today?
Hi! I need my account balance, please.
Sure, I'll be happy to do that for you. May I know your name?
It's Mary Smith.
Thank you, Mary! Please could you share with me the account number and also your SSN number?
The account number is 987654321. My SSN is 123-45-6789.
Perfect! Please allow me a minute while I work on your request. The balance in account ending 4321 is $3500. Is there anything else that I might help you with?
Yes, please. I need to order a couple boxes of checks.
Sure, I'll do it right away, ma'am. I've have ordered checks for you. You'll be receiving a confirmation e-mail shortly. Would you need anything else?