hi
Hello! How may I assist you?
my cable service is some problem
No worries, I'll help you out with that. May I know your name and your account number?
charles 1635285296659021
Charles could you also let me know the last 4 digits of your SSN?
6547
Perfect! Charles could you let me know whether the internet is working once you switch off the router and then switch it on again?
ok sir i will try
Okay please take your time.
ok sir
Could you let me know if it's working?
i know
I'm sorry I didn't understand your response, could you please be a little clear?
i clear my service problem
Should I confirm that your problem is solved?
yes sir but internet is slow
No problem Charles, I'll assure you that we'll fix the connectivity issues in the next 24 hours and you'll be experiencing good speed internet.
ok sir
Thank you for understanding. Would there be anything else I may assist you with?
nothing sir
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!