Hello! Good morning. How may I help you today?
HI GOOD MORNING MY PHONE IS DAMAGED
I'm so sorry for what has happened.
MY PHONE IS DAMAGED
So sad to hear that. Would you like to have a replacement device for your damaged phone?
YES
Great! I'd be glad to help you with that. May I know your name please?
WILLIAM JOHN
Awesome! Could you please provide your phone number?
965 854 8596
Superb! May I have the email address linked with the account?
EMAIL:WILLIJOHN23@GMAIL.COM
Great! Could you please allow me a minute to process your request?
OK SURE
Thank you for staying on hold. I've a good news. Your request for the replacement device has been initiated and it will be delivered in 2 days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with?
NOTHING ELSE
Perfect! Please feel free to reach out to us for further queries. Have a nice day. Bye.