HI
Hey there! How may I help you?
I LOST MY CREDIT CARD LAST WEEK
I'm sorry about that. I understand you're upset andI'll do my best to help you. Please may I know your name?
THOMSON
Thank you, Thomson! I'll be needing your card number and SSN, please could you help me with them?
SSN - 1941 CARD NO - 8256
Thanks again. Please could you tell me when was the card used last week?
23/06/2018
That's really helpful. Thank you. Have you filed a report with police?
YES
I really appreciate that. Please allow me a minute to block the card for you.
OK
Thanks for staying connected! You do not have to worry about your card anymore as upon your request, I've blocked the card. You'll be receiving a confirmation e-mail shortly. Is there anything I could help you with today?