Hello
Hello, good morning! You're connected to Riley! How may I assist you today?
Hello, I have a little problem with my internet bill.. it keeps going up.. why?
Oh! Sorry for that! I'll check with it right away! May I please know your name and email address?
Sarah Hong, SH@gmail.com
Could you please help me with the last 4 digits of your SSN for verification purposes.
9553
Perfect! Please allow me a moment while I check this for you.
Take your time.
As i see, the usage limit was been crossed, and that's the reason your bill was high this month. You've crossed the usage limit. Are we connected?
Sorry Had a phone call Oh, but it keeps charging me more the more i use?
It's just that, the limit was been exceeded. You can go ahead and choose a plan which is pocket friendly and the usage limit is high.
No, actually i want to cancel my cable service.. I don't like this
Alright! I had made a request to cancel your account. You'll be receiving a confirmation email within 2-3 hours.
Thanks
Sure, it was a pleasure assisting you, please do reach out to us in case of any further queries.