Hey! How may I help you?
hi theres an error in my credit card bill i'd like the charge to be removed
Surely I will help you. May I please know your first and last name?
hawkins dran
Perfect! May I also know the last four digits of your SSN?
1234
I'd also require the complete 16 digit credit card number.
1234 5678 9012 3456
Thank you. Could you help me with the date and amount of the charge?
6/13 and the amount was $34
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
thank you
You're welcome. May I confirm if all your questions have been answered for today?
yes they have
I’m glad. We aim to make your Banking experience a pleasant one. Looking forward to seeing you again!
thanks!
Goodbye!