HI
Hello! How may I help you today?
MY INTERNET BILL IS TOO HIGH
Oh that's bad! Could you please help me with your name and email id please?
KAVI AND KAVI@GMAIL.COM
Thank you Kavi! May I also know the last four digits of your SSN please?
5894
Thank you! The reason for the hike in the bill is that your contract has expired and you no longer have the promotional rate. I also see that there was over downloading and this could also be a reason for the extra charge
$58
Alright sir! May I know that were you charged $58 extra on your bill? Are we still connected?
YES
Is there anything else I could help with today?
NOTHING ELSE
Alright! Have a good day! Hope to assist you int the future as well