Hello good morning
Hello there! Welcome to Bradford Services, how may I help you today?
I need to change the cable service for basic to premium cable service?
For sure! May I know your name and the last 4 digits of SSN?
SSN# 7896
Thank you, could you please be more specific with your name as well?
This is Linda, John
Thank you Linda, could you please let me know the 16 digit account number as well?
Acct# 8745632185219635
Awesome! May I know which service you currently have?
basic normal service
Sure! Please give me a minute to proceed further.
sure
Thank you for staying connected, you're now upgraded to the fastest internet service.
Fine.  My cable bill also increased comparing, previous month?
I'm so sorry for that, may I know how much extra has been charged on the bill?
$15
Oh, no! That's not fair, please give  me a minute to proceed further.
Ok.
Thank you for your patience, I see that you've failed the previous month bill. Please ensure to pay the bill at the right time to avoid the inconvenience.
Oh! Fine. Thank you for your response. Have a great day & good bye..
You're most welcome, I hope all the queries has been answered.
Yes. Perfect.
Awesome! I'm glad that was helpful, thank you for choosing us. Have a great day ahead!
good bye.
Good bye!