hi
Hello! Good evening, Fast net cable services. How may I assist you today?
my device is not working
That's bad, may I please know if the green light on the device still blinking?
green light
Is the green light still working?
working
Alright! No worries, I'll be sending you a replacement device. May I please know your name and account number?
nila & 6789 8765 6543
Thank you Nila! Please let me know the last 4 digit of the SSN?
9087
Perfect! Please allow me a moment to proceed further.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device, you'll soon receive the new device. Anything else I may help you in?
nothing else
Alright! It was great assisting you, have a great day. Goodbye.