Hey there, How may I help you today?
Hai....I need to remove some amount from my credit card can you help me
Yes sure, we are always here to help you, you.* I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
David smith
Perfect! would you please share the last four digits of your SSN?
5584
Great! would you please share the 16 digits of your credit card number?
886659586658486
Okay, would you please help me with the date, time and amount of the charge? I hope we are connected? I hope we are connected?
yes
Okay, would you please help me with the date, time and amount of the charge?
16th june and 256$
okay! thanks for sharing that information, Please allow me a moment while I look into this issue.
ok
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $256 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our support team.  Would there be anything else I may help you with?
Thank.nothing
May I confirm if all your questions have been answered for today?