Hey there, how may I help you today?
hi
Hello there!
can you please removed extra charged amount on error bill on card ?
For sure, May I know your name please?
my name is vivin
Thank you Vivin, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
my ssn number is 6754 and ac number is 9999
Perfect! May I know the date and amount of charge?
21st june 2018 amount is 4350 $
Thank you for the details. Please give me a minute to proceed further.
waiting k
Thank you very much for staying connected. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
thank you.. please update my address
For sure, May I know your new address?
my new address po box  100 ,ring road, 2nd  ave , NY-89554
Perfect! Kindly give me a minute.
ok
I appreciate for holding on, your request has been successful.
well ... company's new lower rates you saw in a commercial are available ?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
thank you so much
You're welcome. Please do let me know if there's any other concern.
no thanks .. u really answered very kind
My pleasure. Have a great day.