HII AN ERROR IN MY CREDIT CARD BILL CHARGE REMOVED
Okay, I'm so sorry that you were charged incorrectly, May I know your first and last name please?
RAESHWARI
Hey Ms. Raeshwari could you please share your last name?
anitha
Just to confirm, Your full name is Raeshwari anitha, correct?
YES
Perfect! Could you please share the last four digits of your SSN?
2564
Okay, Could you please help me with the date, time and amount of the charge?
15/06/2018 $ 350
Could you please share the time of the charge?
10.00 AM
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Great! Could you please share the 16 digits of your credit card number?
2564354878523458
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $350 which you've to receive within 48 hours. Would there be anything else I may help you with?
OK THANK YOU
Hey! did I answer all your questions for today?
YES
Thanks for your time and patience, Hope to see you again. We aim to provide you the best banking experience. Have a great day!