Hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
My cable service device is not working
I regret the inconvenience your facing. I'll surely help you in this regard. May I know your full name and your account number?
My name is Ram My account number 6598743659874568
Lovely! Could you also please help me with the last 4 digits of your SSN  number and if the green light on the router is working?
SSN Number 2589 green light is not working
Alright! Thank you for the information. Please allow me a moment, I'll get back to you with the details. Great! I have located the problem in your router, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok thanks
You're welcome! May I confirm if all your questions have been answered for the day? Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!