hi,good morning
Hey there, you're connected to Star cable customer service! How may I help you today?
My internet bill is too high
Oh! Sorry for that! I'll right away check that! May I know your name please?
Legros Sergio
Could you also help me with your email address please?
sergio.legros@hotmail.com
And lastly, could you help me with the last 4 digits of your SSN?
7936
Perfect! Thanks for the information. Please allow me a moment while I check it for you.
Ok, I wait for your information.
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
ok
would there be anything else I may assist you with?