hi
Hello! I'll be glad to help you out. May I know your query?
my internet not connecting
No worries, I'll help you out with that. May I know your name, account number and the last 4 digits of your SSN?
9078
Could you also help me out with your name and your account number?
george thomas 58964568201369
Perfect! Could you let me know if the green light on the device is visible or not?
not visible+
Okay, could you please restart the router and let me know if the internet is working?
no working+
Okay, as the green light on the device is not visible, I'd like to inform you that your device is not working. But, no worries, I'll send you a replacement device at the earliest.
ok thank you
You're welcome! Would there be anything else I may assist you with?
no thanks
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!