hi my device is not working
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'll help you with that, may I know your name and the 16 digit account number?
Hoeger Lawrence, 8754 7657 5646 4546
Thank you Hoeger, could you please let me know the last 4 digits of SSN?
5086
Perfect! May I know if the green light on the device is still blinking?
yes
Not a problem, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
ok
Awesome! Will there be anything else I may help you with? I hope we are still connected?