hi
Hello! Welcome to AT&T Customer Service. How may I help you today?
Hi Charlie, I like to cancel my service.Can you help me
Surely, could you please help me with your name and account ID?
My name Kevin James and my account number is 3816402854937128
Thank you, Kevin. Could you share with me the reason why you want to cancel our services?
I found my bill keeps on increasing without any intimation . I am very much worried about this. So planned to cancel and move to a good service where I can have a valuable assistance.
I'm really sorry about that. I understand you're worried about the bill, however we have intimated all our customers about the rise in the bill because of the new tax slabs. As you're our loyal customer we would like to offer you a discount of $5 every month. Would you like to reconsider this offer?
I am not in need of any offer. I need a plan that never change. Do you have plans ?
We are currently working on the plans. I want to inform that we do have a Premium plan where you can get 70 GB of data on unlimited devices just for $450. The price is standard and will only have extra charges if the usage slab is exceeded. Would you like to upgrade to that plan?
Okay! Please upgrade to that plan
That's amazing! Thank you for continuing to trust us. I'll upgrade you right away. Keep enjoying our services. Would you have any queries?
No more details needed. Thanks for your service. Have a wonderful day. Bye
Thank you so much for reaching out to us and sharing your concern. We promise to make ourselves best to suit you. Have a great day!