Hello! Good morning!
I want to remove extra charge from my card
okay I'm sorry that you were charged erroneously, I'll surely help you with that, May I know your first and last name?
Kanna ammaa
Perfect! would you please share the last four digits of your SSN?
2266
Great! Would you please the 16 digits of your credit card number?
88996657654432435
Okay, would you please help me with the date, time and amount of the charge?
june  15 2018
I hope we are connected?
750$
Okay, Please allow me a moment, while I look into this issue.
ok sure
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get resolved. however, I've also made a request for a refund of $750 which you've to receive within 48 hours. Would there be anything else I may help you with?
yes. what the company's new lower rates you saw in a commercial are available to me
Yes wonderful! we are glad that you are interested in our bank, However for any information about the interest rates please feel free to visit our official website www.bankers.com, In case if you want to know anything in detail please contact us, we are always here to help you out. Would there be anything else I may help you with?
none. thank you
May I confirm if I've answered all your questions?
yes. all is done
’m glad I could resolve this for you. Have a great day! I'm*