hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
why everymonth my cable bill keeps going up
I'll surely look for the reasons for that, could you please let me know your name and the email address?
anthony joseph anthonyj@gmail.com
Thank you Anthony, may I know the last 4 digits of SSN?
5643
Thank you for the details, may I know the extra amount that has been charged on the bill?
yes
Could you please let me know how much extra has been charged?
100$
Oh! That's not fair on your part. Please give me a minute while I check that for you.
okay
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $100. Please ensure to pay the bill on the right time to avoid the inconvenience.
i want cancel cable connection
I apologize for that, we can offer you another 10% one time promotional discount. Will that be fine with you?
no
We'll make sure that from the next month you'll get the right amount of bill with no extra charges.
yes
Will that be fine with you?
okay
Awesome! Thank you for choosing us and cooperating with us.
okay bye
Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!