Hey there, you're connected to Star cable customer service! How may I help you today?
Ya, Hi, I like to ask you, why every month my cable bills are getting higher and higher ? may i know the reason ?
Oh! Sorry for that! I'll right away check that! May I know your name please?
William
Could you also help me with your email address please?
williamrobert@gmail.com
And lastly, could you help me with the last 4 digits of your SSN?
7736
Perfect! Thanks for the information. Please allow me a moment while I check it for you.
pleasure
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
please cancel that special subscription, and make regular bill i don't want t bear more
Sure, I've cancelled the subscription and your bill will not be charged more from next month. Would there be anything else I may assist you with?
oh great, thank you so much, nothing more
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.