Hello!
My last credit card bill was extra charged
Sure thing, i can help you with that. May I please know your name and the card number?
sam, 5454152859687451
Perfect! May I also know the last four digits of your SSN?
2547
Thank you. Could you please provide me the date when the card was last used.
23-06-18
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
hmm ok
Would there be anything else I may help you with?
nothing else.
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead.