Hello! Good morning!
HI! My card missing please block
I'm so sorry to hear that, I'll surely help you in this regards. May I know your first and last name please?
Kiera Villanueva
Perfect! would you please share the last four digits of your SSN?
5482
Great! would you please share the 16 digits of your credit card number?
55896548522336548
Okay, could you please help me with the date, time and amount of the charge?
18th june and 2500$
Okay! just to confirm, You've been charged erroneously on 18th june amount is $250, correct?
yes sure
Thanks for being patient and sharing all that information, Please allow me a moment while I look into this issue.
okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $2500 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our support team.  Would there be anything else I may help you with?
No sir.
Did I answer all your questions?
yes
Thanks for being so patient. I hope I've resolved all your queries, Hope to see you again. Have a nice day!