Good Morning Drew
Good morning! How may I assist you with?
i fell down with my iphone and the screen just cracked and wont turn on
I'm sorry about that. However, no worries I'll help you with the claiming of insurance. May I know your name?
Bill Herrera
Bill could you also help me out with your phone number and the email address associated with the account?
813-456-7786 oh sorry i mistype one number the correct number is 813-456-7886
Thank you for sharing the required information, please allow me a moment while I go ahead and do the needful.
ok
Thank you for being patient, I'd like to inform you that the replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
amazing i will get a new phone?
Yes you will be receiving a brand new phone! I hope you're happy with that?
yes i love it thank you my friend
You're welcome my friend! Is there anything else I may assist you with?
thats all good job
I'm glad I was of help! Please do contact us back when in need. Hope you have great day ahead!
bye
Goodbye!