hi,good morning My device is not work
Hello there! Welcome to Act fiber net services, how may I help you today?
My device is not work
For sure! Could you please let me know your name and the 16 digit account number?
Turner Arthur, and 8136 0723 6328 6728
Thank you Turner, may I also know the last 4 digits of SSN?
6984
Perfect! Could you please let me know if the green light on the device is blinking?
yes
Not a problem, please allow me a moment while I get this done for you.
Ok, I wait for your information.
Thank you for staying connected, as there's a problem with the device. We'll send you a new device, will that be fine with you?
yes I am fine
Awesome! Will there be anything else I may help you with?
nothing else
Thank you for reaching out to us, have an awesome day ahead!