hi i want to knw why my bill keeps going up
Hello! Welcome to media cable services. How may I help you out today?
my bill keeps increasing every month
I'll surely help you out with that can you please help me with your name and email id?
sue juik@hk.com
I apologise! Could you please help me with your name and the last four digits of your SSN as well?
sue bose 7878
Perfect! Sue, I would like to let you know that due to over downloading and excess use of the service you have crossed your monthly limit. I would also like to add that there was a sudden expiration in your monthly contract and you no longer have the promotional rate. There has also been a sudden hike in the government taxes so due to all these factors your bill has unfortunately gone up this month.
i want to cancel my cable service
Alright! Before you would like to go ahead and cancel the service I would like to offer a 10% off on your next months bill. This offer is specially for you and we do not want to loose a customer like you so we would like to give a compensation from our end and would you please be considerate and accept the offer and choose to continue your service with us?
no pls cancel my account
Okay! I have now cancelled your account but I would like to let you know that in the future whenever you would like to opt for our service please do reach out to us. I would be really happy to assist you again and it would be really great to have you back as our customer.
ok thanks bbye
You're welcome! is there anything else I could help you out with for today?