Hi
Hello! Welcome to Global Software Enterprises. How may I help you today?
skype message is not send
Sure! I'll help you in this regards, but before we go ahead with the procedure could you please help me with your name and the last 4 digits of your account number?
jacob and 4684
Thank you! Could I also know the name of the company you represent please?
IT company
Alright! Since you've mentioned you have an issue with your Skype, could you please elaborate on your query so that I can help you in the best possible way.
skype message is not send
Alright! Since I have your details I will go ahead and check if you have updated the latest version of Skype otherwise I would do it manually for you. I request you to please stay on line and check if the application is working or not after I have updated it.
yes
Okay! I would like to inform you that I have updated your Skype to the latest version (8.01.10) since you've been using the older version (6.0.30) and that is the reason you weren't able to send the messages. Now could you please go ahead and check if you're able to access the application
ok i try
Alright! If you're able to access the application. I request you to please send a message right away at alex12@globalsolutions.com (just for testing purpose) if the app is working or not.
app is working
Awesome! Could you please send a message at the above mentioned email id just to check if the application is working completely. I would be staying on line and waiting for your response.
problem solved
Awesome! I'm glad I could help, is there anything else I could assist you for today?
nothing else
Alright! Have a great day! Hope to assist you again. Goodbye!