Hi - I am trying to find the status of my claim.  Policy number is: SWC322594016
I would be glad to help you out in this regards. May I know your name please?
My name is Mary B. Smithford, and the claim is ACB312
Dear user, I believe you are aware of the guidelines however I request you to be conversational instead of providing all information in one single comment.
OK - sorry... My name is Mary B. Smithford.
Thank you.! May I know the policy number.
policy SWC322594016 and claim ACB312
I apologize however please reply in one singe comment as per the guidelines or else I'll be forced to close this chat.
policy SWC322594016
And I'll also need the claim number to process your request.
claim number ACB312
Thank you for providing the information. The payment was already sent and the check should arrive in 3 working days.
Wow - that's great news.  Thank you so much!  I will keep an eye out for the check.
You're welcome! Is there anything else I may help you with today?
no that was it - I appreciate you finding that information for me.
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