Hi! Welcome to universal cable customer service. How may I help you today?
HELLO SIR
Hi! Welcome to universal cable customer service. How may I help you today?
MY DEVICE IS NOT WORKING
Oh! I'm so sorry to hear! To proceed with your issue, may I know your name and account number please?
AILEEN 785243
Hope we are connected? Hope we are connected?
YA I AM CONNECTED
Superb! just for verification, may I know the last 4 digits of your SSN please?
5243
Great! Thank you for all the details. Is the green light on your device blinking now?
YES
That's nice! Aileen, we will be sending you a replacement device, may I know your address please?
14920 MEADOW BREEZE DR, MORENO VALLEY CA
Great! I have placed your issue forward. You will be receiving a replacement device within 2-3 days. We are really for your inconvenience. Will there be anything else I could do for you?
NO
Thanks for staying connected with us. For any query, feel free to reach out to us. Have a great day ahead. Bye :)