Hello there, how may I assist you today?
Hello, my iPhone screen just cracked and I have insurance with you guys and was wondering if I can get it fixed.
Absolutely, we are here to help you out. Could you please help me with your full name?
Jennifer Everson
Perfect! Could you also please help me out with your phone number?
My phone number is 878 545 6888 Oh sorry, made a mistake there. It's 878 555 6888
No worries Jennifer, phone number noted as 878 555 6888. Could you also please help me out with your email address on the account?
jennever@gmail.com
Awesome! I'd like to inform you that the replacement phone will be sent to you at the earliest and I kindly request you to return us the damaged product with the same agent.
Yes, I will do so thanks.
Thank you! Would there be anything else I may assist you with?
That is all, thank you for your time.
Lovely! We are always here to assist you, have a wonderful day!