Hello! Good morning. How may I help you today?
Hi.. This is Maggie rove... My cable device is not working..
I'll help you with that. May I have your account number please?
36526586
Alright Rove! Could you please provide the last 4 digits of the SSN?
3621
Awesome! May I know whether the green light on the device is blinking or not?
Yes..
Great! We'd be sending you a replacement device. Is there anything else that I may help you with?
No.. Thanks for sending replacement...
Fantastic! Thank you for reaching out to us. Have an amazing day. Bye.