HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
I understand your situation and how that feels. However, I'd be glad to help you in this regard. Could you please help me with your full name and your account number?
NILA & 6523 7854 1452
Awesome! Could you also help me with the last 4 digits of your SSN number and the extra amount on the bill?
2563 & 56$
Perfect! Thank you for that Ms.Nila. Could you please allow me a moment, while I get this done for you?
OK
I appreciate your patience in staying up.  Well, Ms.Nila I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
OK
Great! Would there be anything else that I may help you with?
NOTHING ELSE
Amazing! Thank you for reaching out to us, wish to serve you again. Have a great day!