Hello, I would like to check my seat assignment for my flight.
Welcome to PilotAirlines! You're talking to the Customer Executive! Could you please help me with your Name and booking confirmation number?
My name is Crystal Jones.  My booking confirmation number is ABCDEFG.
I'm sorry, please check the booking confirmation number and let me know the correct one.
OK, oops! The booking confirmation number is GFEDCBB.
Please note it's 6 characters, mix of letters & numbers.