Hi there, how may I help you today?
hi, my name john, my credit card bill has negative error, so please check it and refund the amount now
I'll be glad to assist you with that. May I know your name please?
john
Thank you John, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
5999 and 3999
Perfect! May I know the date and amount of the charge?
20 june 2018 and 3200
Thank you for the details John, Kindly give me a minute. Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
ok, thank u
You’re most welcome. Is there anything else I could help you with? I hope we are still connected.