HI GOOD MORNING
Hello! Good evening, Fast net cable services. How may I assist you today?
MY BILL IS GOING UP EVERY MONTH I WANT TO KNOW THE REASON
Sure! May I please know your name and email address?
JERRY jerry1145@gamil.com
Thanks Jerry! May I please know the last 4 digit of the SSN?
5489
Perfect! Please allow me a moment to check the details.
OK THANK YOU
Thanks for being so cooperative, the reason for the increase in your bill is because there has been more than limit usage of the internet data. If you would like to continue with our services I'll be giving you a one time promotional discount for the next month bill.
I WOULD LIKE TO CANCEL MY SERVICE BECAUSE I CANNOT AFFORD MORE COULD YOU PLEASE CANCEL THE CABLE SERVICE
If you like I could give you a pack with 15% discount which is a three months contract, it will have speed internet and you just need to pay once in three month with 15% discount for the first three moths, would you like to continue the service?
NO THANK YOU FOR YOUR OFFER BUT I CANNOT PAY MUCH
Ok, no problem if you still want me to cancel your services, I'll make sure of that. Anything else I may help you with?
YES CANCEL THE SERVICE
Sure! I'll cancel the internet services for you, anything else I may help you with?
NO THANK YOU
Alright! Thanks for choosing our services, it was great assisting you. Goodbye.