hai
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my device is not working
Apologies for the inconvenience. I'll be happy to help you in this regard. May I know your full name and your account number?
my name is jack d brown and account number is 584713952810
And, also could you please help me with the last 4 digits of your SSN number?
yes sure ssn number is 5409
Awesome! To proceed with your query, I'd like to know if your device has a green light blinking continuously?
yes
Not a problem, In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
yes that's okay
Great! Would there be anything else that I may help you with?
no thanks for your help
You're welcome! Thank you for choosing Net link services, we are always here to help you. Goodbye!