hi!! my device is not working..
Hello! I'll help you out with that. May I know your name and the account number?
My name is John Smith. My account number is 49662
John could you also help me out with the last 4 digits of your SSN?
2653
Perfect! Could you let me know if the green light on the device is working or not?
No. There is no green light...
That's bad, I'd like to inform you that your device is not working anymore. Hence, I'd like to inform you that I'l be sending you a new device as a replacement in the next 24 hours.
Ok!! Really thanks for sending replacement..
You're welcome! Would there be anything else I may assist you with?>
No. Nothing else.Thanks!!
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.