Hi! Welcome to Star cable customer service. How may I help you today?
HI MY DEVICE IS NOT WORKING
Oh! That's really unfortunate to hear from our valuable customer. To resolve your issue, may I know your name and account number please?
NILA & 6675 7877 3454
Great! just for verification purpose, may I know the last 4 digits of your SSN please?
5565
Awesome! Is the green light on your device blinking?
YES BLINKING
Superb! We will be sending you a replacement device. May I know your address please?
19 BOSTON STREET, MA 2301
Perfect! I've made your request. You'll be receiving the replacement device within 2-3 days. We are really sorry for your inconvenience. Is there anything else I can do for you?
NOTHING ELSE
Thank you connecting with us. For any further queries, feel free to let us know. We're always here to help you. Have a great day ahead. Goodbye!