hi
Hello! Good Evening, Fast net cable services. How may I assist you today?
device is not working
May I please know of the green light on device still blinking?
no
Alright! I'll just apply for a replacement device for you, may I please know your name? Are we still connected?
yes narin
Thanks Narin! Could you please let me know your account number and last 4 digit of the SSN?
6675 7608796065743635
Perfect! Please allow me a moment to process your request.
ok
Thanks for being so cooperative, I've processed your request and applied for  replacement for you, please make sure you return the damaged device. Anything else I may help you in?
no
Alright! It was great assisting you, have a nice day. Goodbye.