hi
Hello there! Welcome to Act fiber net services, how may I help you today?
my internet bill is too high
I really apologize for that, I'll surely help you in this regards. May I know your name and the 16 digit account number?
wiza and 8456 2596 8475 3051
Thank you Wiza, may I also know the last 4 digits of SSN?
5487
Perfect! May I know how much extra has been charged on the bill?
$85
Oh! I'm so sorry for that, kindly give me a minute to proceed further.
ok
Thank you for your patience, as you've failed to pay the previous months bill you're now charged an extra amount of $85.
ok
Perfect! Is there anything else I may help you with?