Hello. Can you tell me what my seat assignment is for my upcoming flight?
Surely! I'll be happy to help you with it. Please may I know your full name?
Yes, Edward Stephenson
Good to hear from you, Edward! Could you please share the booking confirmation number?
X675438
I'm sorry, the number you provided is incorrect. Could you please recheck?
Oh sorry, it is actually 665385
I'm sorry, the confirmation number is in 6 characters, a mix of both letters and numbers.
Oh I see. Okay it is XK8734
Thank you. our seat is confirmed to window seat A7. Would you like to change it?
Yes please, I would prefer an aisle seat if one is available.
Sure, I'll do my best to change you to aisle seat. Please allow me a minute to check the seat availability.
Wait, on second thought I will stick with a window seat.
Okay, no problem about that. Would you need anything else, please?