hi
Hello there! Welcome to Act Fiber net services, how may I help you today?
my device is not working please help me
I'll surely help you with that, may I know your name and the 16 digit account number?
5698745863012569 joseph martin
Thank you Joseph, may I also know the last 4 digits of SSN?
5876
Perfect! Could you please let me know if the green light on the device is blinking?
yes device is blinking
Not a problem, please allow me a moment to proceed further.
ok
Thank you for staying connected, we've sent you a new device with the replacement of the old one. Will that be fine with you?
ok thank you so much
You're most welcome, our executives will reach out to you for further concerns. Is there anything else I may help you with?
no thanks bye
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!