hi drew
Hello! How may I assist you?
why my bill keeps going up every month
No worries, I'll check with your account and let you know immediately. May I know your name and your email address?
richard cruz lobasi@gmail.com
Richard could you also help me out with the last 4 digits of your SSN?
8756
Perfect! Please allow me a moment while I go ahead and check with your account. Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
oh shit i want to cancell my cable contract please are you there?
But I'd like to inform you that the increase in the bill is due to the tax rates otherwise our service rates remain the same and I assure you that we have the best service rates in the whole city. Hence, I kindly request you to give us a chance.
but i like to cancel right now i want to cancel the service
Okay, how about I'll give you a 10% off on your next monthly bill?
no thanks cancel please
Okay as per your request, I'll go ahead and cancel your service and I'd like to inform you that your service will be deactivated in the next 30 minutes.
ok thank you
You're welcome! Would there be anything else I may assist you with?
thats all bye
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!
bye
Goodbye!