hi
Hello! I'll be glad to help you out. May I know your query?
my cable device service is not working
No worries, I'll help you out with that. May I know your name, account number and the last 4 digits of your SSN?
my name is prabhu account number 3652147894563214 ssn number 5487
Perfect! Could you let me know if the green light on the device is visible or not?
yes ok
Wonderful. As the green light on the device is visible, I'd like to inform you that there is no problem with your device. However, as you're saying that the device is not working I'll send you a replacement device as soon as possible.
ok thanks
You're welcome! Would there be anything else I may assist you with?
nothing else
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!