Hey! How may I assist you today?
I have an error in my credit card bill. I'd like to get the charge removed.
Surely I will help you. May I please know your first and last name?
Michael Hunt
May I also know the last four digits of your SSN?
6969
I'd also require the complete 16 digit credit card number.
4000353640991539
Thank you. Could you help me with the date and amount of the charge?
June 10, 2018.  $35
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Great.
You're most welcome. Would there be anything else I may help you with?
Yes.  I'm about to move and I need to change my address on my account.
Sure. Could you help me with the new address?
278 Pogami Way, Johnsonville, KY 43300
May I confirm the address provided by you?
278 Pogami Way, Johnsonville, KY 43300
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
thank you very very much!!
I’m glad I could resolve this for you. Have a great day.