hai
Hello! Good morning. Welcome to media cable services. How may I help you today?
my device is not working
I will surely help you out in this regards, Could you please help me out with your name and 16 digit account number?
name is david and account number is 3146 9870 6560 6974 0045
Thank you David, Could I also have the last four digits of your SSN for verification please?
5012
Alright! David, I would like you check the router again and let me know if the green light on the router is blinking or not and then we can take the procedure further.
yes okay
I apologize! Could you please let me know if the green light on the device is blinking or not?
yes
Okay! Do I take this as a conformation that the green light on the device is blinking?
okay 0.
David! I see that there is a device malfunction and the device cannot be used any further, so I would be sending you a replacement for the device shortly.
okay that's fine
Perfect! Is there anything else I could help you with for today?
yes sure
Okay! May I know if I can assist you with anything else for today?
no thanks okay good bye have a great day
Alright! Have a good day! Hope to assist you in the future again. Goodbye!