Hello there! How may I help you today?
Hi! I hope you can help me get a repair started. I cracked a portion of my iPhone screen.
Sad to hear that! I'll surely help you get that. May I know your full name please?
Adam Rowe We bought this on warranty
And also may I know your contact number and email address linked with us?
How many digits are the account numbers? You can just look that up.
Sorry sir, I haven't got your last response, Could you please help me with your phone number and email address?
Oh. I guess you need that, then. The iPhone is registered to Adam Rowe, phone number is 613-8042 and using the email sw35234@sbcglobal.net
Perfect! Thank you for sharing the information. Could you please allow me a moment, while I get this done for you?
Yes, sure!
Thank you for staying connected. I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone and you'll be receiving it within three days. I request you to send the current broken device in the return envelope.
That will be included with the new phone, and I'll send this back in.
May I confirm if all your questions have been answered for today?