HI
Hey there, how may I help you today?
I HAVE A ERROR ON MY CREDIT CARD BILL
I'm sorry for the inconvenience, may I know your name please?
ROBIN UTHAPPA
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
7523 CREDIT CARD NUMBER - 4523
Perfect! May I know the date and amount of the charge?
I HAD A PURCHASE ON $285 BUT IT SHOWS ME A $355 17/06/2018
Thank you for the details. Kindly give me a minute.
OK
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
OK THANK YOU
You’re most welcome. Is there anything else I could help you with?
YES I NEED TO CHANGE MY ACCOUNT
Could you be more specific with the concern please?
I NEED CHANGE MY ADDRESS
For sure, May I know the new address as well?
NO:45  LAKE VIEW ROAD BRIDGE TOWN AL 45253
Perfect! Please give me a minute to proceed further.
OK
I appreciate for holding on, your request has been successful. You'll receive all the bank alerts to the updated address.
OK THANK YOU
Perfect! May I know if there's any other concern?