Hi, my name is Joanna Moore. My account number is 03230916 and I would like to view my bill, please/
Good morning! You've reached Net Link cable/media services. How may I help you today?
I would like to view my bill
Absolutely! I'll be happy to help you in this regard. Please hold on for a minute or two, I'll get back to you with the details. Thank you for holding up. I see that you have a package of 1 GB and your usage for the previous month was 900 MB leaving 100 MB will continue to the next month. I'll also help you by sending a soft copy on your email address. Could you please provide your email address?
Yes. It is j.moore@yahoo.com How can I upgrade my service?
Awesome! Thank you for that Mr.Moore. You will receive a mail soon viewing your bill. Surely, I'll help upgrade your services. Would you like to upgrade it to 5 GB or 10 GB?
10 GB please
Perfect! Could you please allow me a moment, while I get this done for you?
Sure, thank you.
I appreciate your patience in staying connected. I'd like to inform you that, I've upgraded your 1 GB service to 10 GB. You will be notified about the same through an email. And, will be activated from next month. Is that okay?
Yes, I appreciate it.
Great! Would there be anything else that I may help you with?
No, thank you.
You're welcome! Thank you for reaching out to us, we are here to help you in any issue relating to media. Have a  nice day!