Hello, how may I help you with today?
Hello Alex. A very good morning. Actually, i have an error on my credit card bill, so kindly help me to resolve this and remove the extra charges.
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
Myself Steve Courtney, and my SSN 9820, Credit card number 8667 0254 6320 8546
hank you. Could you please let me know the date of the charge and amount of the charge?
Yeah Sure, 06/19/2018 time was 01:30 pm and the amount of charge 58 $
Thank you. Give me just a moment while I update that for you!
okay! take your own time.
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
thanking you, one more thing i want
Sure! Please go ahead and let me know the query
could you please change an address of my account
Could you please help me out with the new address?
3157  Tuna Street, MI 48203
Thank you. Bear with me for a moment while our system finishes processing your information.
okay thankyou for such a help.
Thank you for waiting patiently the address will be changed shorty and it'll take up to 2 hours for the changes to be effective and you'll get a confirmation email as well.
Thankyou Sam.
Your welcome, would there be anything else I may help you with today?