HELLO
Hey there, you're connected to Star cable customer service! How may I help you today?
HEY RILEY.. I WOULD LIKE TO KNOW MY BILL GETS INCREASING EVERY MONTH?
Oh! That's very rare to hear! We never had this complain in our cable service. Not a problem! I'll right away check with it. Could you please help me with your name and email address?
NAME - DINESH ENAM EMAIL ID - inam37dinesh@yahoo.com
I'd also require the last 4 digits of your SSN?
ssn - 087 SSN - 0872
Please allow me a moment while I check the same.
SURE
As I see, the plan you had subscribed for, has been expired and that's the reason you were been charged $50 more on your total bill.
OH.. BUT YOU SHOULD HAVE INFORMED THE CUSTOMERS LIKE US ABOUT THE EXPIRY.
I'm so sorry about that sir, but we have sent you an email 5 days before the expiry date of the plan. We have sent you 5 mails regarding the same.
BUT I DIDN'T CHECKED IT
I request you to check your emails, I'm sure you must have received the mails.
BUT STILL YOU SHOUL NOT HAVE MADE EXTRA CHARGES IN THE BIL FOR THIS REASON
But, you've used more than the limit and crossed the usage limit, that's the reason for the charged amount.
I WOULD LIKE CANCEL THIS SERVICE NOW
Are you sure you want to cancel the service?
YES. AM SURE
Alright! I had made a request to cancel your account. You'll be receiving a confirmation email within 2-3 hours.
HMM OKAY. THANKS RILEY
Have a great day ahead and please do reach out to us in case of any further queries.