hai
Hello! Good morning. Welcome to media cable services. How may I help you today?
my bill keeps going up
I will surely help you out and give you all the information required. First I would like you to help me out with your name and email id please?
james james@gmail.com
Thank you James! Could I also have the last four digits of your SSN for verification purposes?
5468
James, I would like to let you know that the government has recently increased the taxes and those taxes were reflected in your bill. So this the reason for your bill increase There was over downloading and high usage of internet so we have charged you accordingly. You have exceeded the monthly usage limit.
no
I apologize. However from our resources it is clear that your usage has exceeded the limit, hence the billing amount has increased. Is there anything else that I may help you with?
ok no thanks
You're welcome! Have a good day! Please reach out to us for any other concerns as well. Goodbye!