HI
Hello! Alex here, how may I help you today?
MY DEVICE IS NOT WORKING
Alright! I'll surely help you out with that but firstly I will need your name and account number please?
NILA AND 8524 4569 2587
Thank you Nila! Could you also help me out with the last four digits of your SSN please?
4931
Thank you! I would Like you to check on the device and let me know if the green light on the device is blinking or not?
NO
Okay! Since there is a device malfunction I would be raising a request to send you a replacement shortly
OK
Is there anything else I could assist you with for today?
NOTHING ELSE
Alright! Have a good day. Hope to assist you again in the future. Goodbye