hi,good morning
Hello! I'll be glad to help you out today. May I know your query?
My internet bill is too high
No worries, I'll let you know the reason behind the rise in the bill May I know your name and your email address?
cody and cody.casper@gmail.com
Could you also help me out with the last 4 digits of your SSN?
7927
Perfect! Please allow me a moment while I go ahead and check with your account.
Ok, I wait for your information.
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that you've paid the last month bill after the due date due to which there is an extra charge of $5.
ok
Would there be anything else I may assist you with?
nothing else
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!