hi
Hello! How may I assist you?
my iphone screen crack
Oh I'm sorry about that. I'll help you out may I know your name?
john are you there
John could you also help me out with your phone number and the email address associated with the account?
8529637415 and john765@gmail.com
Thank you for sharing the information, please allow me a moment while I check with the department.
ok
I highly appreciate your patience, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
ok thank you so much
You're welcome! Would there be anything else I may assist you with?
no thank you for your time
Awesome! Thanks for connecting to us, hope you have a wonderful day ahead!