Hello
Hello! How may I assist you today?
I think I cracked my iPhone screen. Is this covered by insurance?
Could you please share your name and phone number for me to check whether the phone is insured or not?
Steven Walton 832-382-1909
Thanks for information please allow me a moment while I go ahead and check with the system.
Ok
Good news! Your phone is covered under insurance, would you want me to claim your insurance?
Yes please
I'll do that for you, may I know your email address associated with the account?
Sure, earthdweller8283@gmail.com
Thank you so much for sharing all the information. I'd like to inform you that I've checked with your account and a brand new phone will be sent to you as a replacement and you can return the damaged phone with the same delivery agent.
Perfect! Thank you for the help.
You're welcome! Would there be anything else I may assist you with?
That's everything I need help with!
Awesome! Thank you for your cooperation, have a wonderful day ahead!