hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
I completely understand your situation. I'll surely help you with that. May I know your full name and your account number?
name:asath account:6754 0987 2134
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
ssn:8668 $70
Thank you Mr.Asath. Allow me a moment, I'll get back to you with the reason.
ok
I appreciate your patience in staying up.  Well, I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
ok
Great! Is there anything else that I may help you with?
nothing else
Wonderful! Thank you for choosing us, we are always here to help you in any issue regarding to media and cable. Goodbye!