hi,good morning
Hello! How may I assist you today?
my phone is damaged and so please replace the phone
No worries I'm here to help you out. May I know your name?
name: praveena
Praveena may I know your phone number and the email address associated with the account?
phone no: 617 829 7293 and email address:praveena18@gmail.com
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
ok
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
ok thank you
You're welcome! Would there be anything else I may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!