Hello there! How may I help you? Hope we are connected?
hi my iphone screen has just got cracked. can you help me fix it
I'm sorry, I can't help you in fixing your phone, but I can help you get a replacement, would you like me to do that?
yes sure
Alright! May I please know your full name?
John west
Thanks John! May I please know the phone number and email address?
4534556655   johnwest345@gmail.com
Great! Please allow me a moment to see what could be done.
sure hey.. sorry my email address is johnwest3445@gmail.com
No problem, I'll change that and let you know in a moment please stay connected.
thank you
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
oh thank you so much yes i will send it back
My pleasure! I’m glad to be able to help. Have a wonderful day! Goodbye.