hi
Hello there! Welcome to Act Fiber net services, how may I help you today?
my device is not working
I'll surely help you with that, may I know your name and the 16 digit account number?
lilly 14523698745896
Thank you Lily, may I also know the last 4 digits of SSN?
2541
Awesome! May I know if the green light on the device is blinking?
no
Not a problem, please give me a minute while I get this done for you.
ok
Not a problem, as there's an issue with the device we've sent you a new device with the replacement with the old one. Will that be fine?
ok
Perfect! Is there anything else I may help you with?
no thanks
You're welcome. Thank you for choosing Act Fiber net, have a great day ahead!
ok
Good bye!