HI
Hello there, Good morning!
I NEED TO REPORT MY CREDIT CARD HAS EXTRA CHARGE SO PLEASE REPLACE THE EXTRA CHARGE.
Oh no! I'm really sorry sir, I know how frustrating it is to be charged incorrectly, However i will try my level best to solve this issue for you.
OK
May I know your first and last name please?
NAME : KENNEDY  JOHN
Perfect! would you please share the last four digits of your SSN?
0554
Great! could you please share the 16 digits of your credit card number?
0000007080604345
Okay, would you please help me with the date, time and amount of the charge?
24/06/2018 , TIME : 18:10 $70
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Well, Thanks for holding on!
OK
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $70 which you've to receive within 48 hours. Would there be anything else I may help you with?
OK, NO THANKS HAVE A NICE DAY
I hope I have answered all your questions for today?