hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I want to change my Internet service
Sure thing! I'd be glad to help you in this regard. May I know your name and your account number?
my name is mani  account number1259874563214598
Lovely! Could you also please help me with the last 4 digits of your SSN number and the new service you'd like to change to?
snn 1236
And, may I know the new service you would like to change to?
yes
I apologize, I haven't got your last response. May I confirm if you'd like to change to faster internet service?
i need to change 2 mbps tp 8 mbps connection
Definitely, I'll get that done for you. Please allow me a moment, while I get this done for you.
ok
Good news! I'd like to inform you that, I have upgraded your service to 8 mpbs fastest internet service and this leave will be applicable from the next month. Will that be okay?
ok good bye
Great! Would there be anything else that I may help you with?
nothing else
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!