Hey there! How may I help you?
Hi, Need your help to resolve Report an error in My credit card bill
Sure, I'll be happy to do that for you. Please may I know your name?
Donna Emily
Thanks, Emily! Please could you help me with the credit card number and also your SSN number?
credit card number 625837516987256 and  SSN number 36589675.
Thanks again, please could you provide me with the amount charged and also the date on which it was charged?
charged amount is $265. Date : 05/17/2018 Time : 1:30 PM .. Payment paid for online purchase
I'm sorry you had to face this and thank you so much for bringing this to our notice. Please give me a minute to work on it.
ok
I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
no
I’m glad I could resolve this for you. Have a great weekend!