hi
Hey there, you're connected to Star cable customer service! How may I help you today?
my device is not working
Oh! Sorry for that! I'll right away check that! May I know your name please?
jimmy
May I know your account number?
548798748596
Could you also help me with the last 4 digits of your SSN?
2541
Is the green light on the device blinking?
no
Not a problem! Would that be okay if I send you a replacement device?
ok
Alright! I've made a request for a new device. It will be sent to you within 24 hours. Would there be anything else I may assist you with?