Hello there! How may I help you today?
my last credit card bill was extra charged.
I'll help you with that. May I know your name please?
Kumar
Thank you Kumar, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
2541 and 2586
May I know the date and amount of the charge?
20-06-18 and $65
Thank you for the details Kumar, Please give me a minute.
ya sure...
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
thank you... and I want to change my address on my account
For sure, May I know if you're referring to same account ending with 2586?
yes..
Perfect! May I know your new address as well?
1/25,, Sakthi nagar, Salem,IN
Awesome! Kindly give me a minute.
ya sure..
I appreciate for holding on, your request has been successful.
thanks..
You’re most welcome. Is there anything else I could help you with?