Hey there! How may I help you?
Hello sir, good after noon.
Good afternoon! Please help me with your query, I'll be happy to help.
there is an error on my credit card bill it is overcharged
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please could you help me with your name?
please remove it sure,mysef james antony
Sure, sir. Please could you help me with the credit card number and also your SSN number?
ok,it is AS457896325 and 6325 respectively.
Thank you, please could you provide me with the amount charged and also the date on which it was charged?
ok sure.The card was last used today morning 9.30 am ,that is on 6/22/2018 .USD 50 is extra charged on my bill.
I'm sorry about that, I'll do my best to remove the charge. Please stay connected while I look into it.
ya i got the bill on 6/22/2018 at 10 am and 20 usd is over charged.
I'm sorry, I'm unable to understand your last response. Please could you provide me with the correct charge amount and date on which it was charged?
ok ,let me explain.the card was last used on 6/22/2018 at 10 am .i got an extra charge of usd 20. NOT 9 AM ,it was a typo error sorry.
Sure, no problem. Thank you. Please stay connected.
Sir i hope you got it ok sure.
Thank you so much for staying connected. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?