Hi there, how may I help you today?
ask for fixing the screen
Oh! I'm so sorry, I'll help you with that. However, I'd require the following details. May I know your name and phone number?
mani 8745693214
Thank you Mani, may I know your email address associated with the account as well?
mani@2563.com
Perfect! Would you like to have a replacement to the phone with a new phone?
yes
Sure! Please give me a minute to proceed further.
ok
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope.
ok thanks
Always a pleasure! Will there be anything else I could help you with?
no thanks
Thank you for reaching out to us. Have a wonderful day ahead.