hi
Hello there, How may I help you today?
Yes,  MY iPhone screen cracked and it is insured, how can you help to fix the screen
I'd be glad to help you out in this regards. May I know your name please?
John
Thank you. May I know your phone number?
(415) 555-5746
Thank you, Could now help me with the email address associated with the account.
johnmat73@gmail.com
Great! I have processed your request. A replacement phone is on its way, and please send the current (broken) device in the return envelope.
Thank you very much, i will send you the damaged phone.
You're welcome! Is there anything else I may help you with today?
No thank you for the help
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