hello
Hello. How may I help you?
I was going over my recent bill and theres a charge I would like to dispute. is there anyway to get this removed?
Surely I will help you. May I please know your first and last name?
Melissa Chao
Perfect! May I also know the last four digits of your SSN?
5253
I'd also require the complete 16 digit credit card number.
4373 5458 2125 3635
Thank you. Could you help me with the date and amount of the charge?
the date is 05/31/2018. The `charge was made at 11:45 AM for $36.37
Thank you for sharing the information. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you so much
You're welcome. May I confirm if all your questions have been answered for today?
Yes, they have. Thank you again.
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.
you as well.
Thank you.