hi
Hi there, how may I help you today?
i have insurance with the carrier.
I apologize, could you please be more specific with the concern? I hope we are still connected.
sorry my screen fixing
Is the screen broken or cracked?
yes
Oh! I'm so sorry, I'll help you with that. However, I'd require the following details. May I know your name and phone number?
madu 897412566
Thank you Madu, may I know your email address on the account as well?
madu@gmail.com 113p madurai 600 202
Perfect! Would you like to have a replacement to the phone with a new phone?
new phone
Sure! Please give me a minute to proceed further.
ok
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope.
ok thanks
My pleasure! Will there be anything else I could help you with?