HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
That's upsetting! I'll definitely help you with the reason behind that. Could you please help me with your full name and your account number?
HARI & 6632 8569 5478
Lovely!  May I also know the last 4 digits of your SSN  number and the extra amount on the bill?
4512 25$
Perfect! Thank you for that. Could you please allow me a minute or two, while I get this done for you?
OK
Well, Mr.Hari your contract has expired and you no longer have the promotional rates because the service you've been using a basic cable services.
OK
Great! Would there be anything else that I may help you with?
NOTHING ELSE
Thank you for choosing us, we are always here to help you in any issue regarding to media and cable. Goodbye!