Good Morning!
Hello there, How may I help you today?
My credit card have some issues..I paid extra money.Kindly resolve the issues.
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards.  May I know your first and last name please?
Krishna.M
Perfect! would you please share the last four digits of your SSN?
SSN:2786
Great! could you please share the 16 digits of your credit card number?
Credit card number:27567895453256748
Okay, would you please help me with the date, time and amount of the charge?
21/06/2018..Time:10.19
would you also share the amount of the charge?
$50
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $50, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?