A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
hi,good morning my internet bill is to high
Oh! That's sad to hear! I'll just check with it right away! May I know your name and email address?
ricky and ricky.mohr@gmail.com
I'd also require the last 4 digits of your SSN?
2611
Please allow me a moment while I check this for you.
Ok
I appreciate your patience, as I see the reason for the increase of bill is due to the expiry of your contract. In this case, the promotional rates were not been applied on your bill.
ok
Would there be anything else I may assist you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome. Have a great day ahead and please do reach out to us in case of any further queries.