Hey! A very good morning to you. How may I help you today?
Good morning, I was just reviewing my statement and saw an error on the bill. I was charged wrongly
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Patricia Mack
May I also know the last four digits of your SSN?
9314
I'd also require the complete 16 digit credit card number.
ok it is 3000-1874-1984-2000
Thank you. Could you help me with the date and amount of the charge?
It occurred on June 12th, 2018. The amount was $99.54
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
It was at a Mobil gas station at 5:45 pm if you need that info
Thanks that will be useful.
ok great
Would there be anything else I may help you with?
That was all for today, thank you so much
Thank you so much for your time. You have an amazing day!