hi
Hi there, how may I help you today?
i ask for fixing the screen
I'll help you with that. However, I'd require the following details. May I know your name and phone number?
mathi 9985663214
Thank you Mathi, may I know your email address associated with the account as well?
makj@1258.com
Perfect! Would you like to have a replacement to the phone with a new phone?
no
So, is it for fixing the screen?
yes
Sure! For fixing the screen please visit the nearest store or else we could deliver a brand new phone of same brand and you can deliver the old one.
ok thanks
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope. Will there be anything else I could help you with?
ok tq
Thank you for reaching out to us. Have a wonderful day ahead.