Hello! Good morning! I'm glad to assist you today. How may I help you?
Hi, Good Morning. My iPhone screen was just cracked.
Yes! I'll definitely help you out. I'll require your details to pull up your profile. May I know your full name please?
Kovacek Lydia
Hey Kovacek, Could you please share your phone number and email address on your account?
766 444 8976 kovacek@gmail.com
Awesome! Thank you so much for sharing those details. I'll quickly go ahead and provide you the best resolution.
ok
Amazing! As you're phone is broken, I've made a request to our team to provide a replacement. You're actually getting a brand new phone!! Provided that you'll have to send your damaged phone in return envelope. As soon as we receive your damaged device we'll dispatch your new phone which you'll probably receive in 2 business days after we get your envelope. I hope that was clear?
thank you
You're welcome, Would there be anything else I may help you with?