I WANT REPLACE PHONE
Hello there! How may I assist you today? May I please know what happened to the phone is it damaged or broken?
damaged
Sure! I can't help you in fixing your phone screen, but I can help you get a replacement, would you like me to do that?
YES
Great! Could you please let me know your full name?
Anya Buckley
Thank you! May I please know your contact number and email address?
dowdy@optonline.net 9965224898
Great! Please allow me a moment to see what could be done.
OK
Thanks for staying connected,  good news I'll be able to replace your damaged phone with a new one. I request you to please return the damaged phone in an envelope, the new phone will be delivered as soon as we get the damaged piece.  Will there be anything else I may help you in?
NO
Alright! Feel free to reach us when needed, have a wonderful day. Goodbye.