Hello there, How may I help you today?
HII IHAVE CREDIT CARD BILL CHARGE REMOVED
I apologize for the error caused. I would be glad to help you out in this regards. May I know your name please?
NANDHINI
Thanks Nandhini. To pull up the information I will require your last 4 digits of the SSN.
2564
Perfect. Could you please provide me the last four digits of your credit card number.
4589
Thanks. To process the request I'll now require the date of charge,  and the amount of charge.
25/05/2018 254$
Thank you for the information. Lastly I'll require the time of charge.
9.00 PM
Awesome.I have processed the request and the charge of $254 has been removed. I do apologize for the inconvenience caused.
OK
Anything else I may help you out with?