HI
Hello! How may I help you today?
MY I PHONE SCREEN IS CRACKED
I'm sorry about that. Do you have an insurance for the phone?
YES. ARE YOU THERE? STILL WE CONNECTED.
I'm sorry, I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
OKAY.
Sure! i'll do my best to help. Please may I know your name?
MY NAME IS IRENE MARY.
Sure! Please could you provide me the the contact number?
MY NUMBER IS 9563021403.
Okay, could you also provide the email address associated with the account?
MY EMAIL ADDRESS IS IRECRE22@GMAIL.COM.
Sure! Please stay connected while I get this done for you.
OKAY.
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OKAY, THANK YOU SO MUCH.
Thank you for reaching out to us. Good day!