HI I WANT TO UPDATE MY SOFTWARE
Sir, what is the issue with the application? that's bothering you.
MY SOFTWARE EXPIRE SOON.SO I WOULD LIKE TO UPDATE MY SOFTWARE
Not to worry let's get your application updated. Could you please help me with your name?
NEHA
Thank you so much. Could you also help me with your Company name and the last 4 digits of your account number?
RJINFOTECH 2879
Could you please help me with the name of the application you wish to update?
NEHA
Could you please help me with the name of the APP?
WINDOWS 10
Great! Now could you go to windows programs and follow the given sequence:  All programs > software center > applications > System updates > software upgarde > restart the system.
THANK YOU.I'LL DO IT
You're welcome. Is there anything I could help you with?
NOTHING ELSE
Thanks for reaching out to us.  Have a great day ahead.