Hello
Hello there! How may I help you today?
Good Morning! Yesterday my mobile screen cracked. I need to fix new one.
I'll help you with that, could you please let me know your name and the phone number?
This is John Phone# 9638742563
Thank you John, may I know the email address associated with the account?
Yes wait a mint. Please..
Sure! Take your own time. ' Are you there?
Yes
may I know the email address associated with the account?
johnking2000@yahoo.com
That's perfect! Thank you for the details, please give me a minute to proceed further.
sorry for the delay... sure.
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope. Will that be fine with you?
Are you there?
Yes! I'm there.
Yes. Fine.  I will send broken device through an envelope. Thank you for your help.
My pleasure! Is there anything else I may assist you with?