Hi there, how may I help you today?
my screen fixinng
I'll help you with that. However, I'd require the following details. May I know your name and phone number?
mani 5896321478
Thank you Mani, could you please let me know the email address associated with the account?
mani@123.com
Thank you for the details, please give me a minute to proceed further for the replacement.
yes
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope. Will that be fine with you?
ok thanks
Always a pleasure! Will there be anything else I could help you with?