HI DREW
Hello there, how may I help you today?
YES, I HAVE ERROR IN MY CREDIT CARD BILL.
Apologies for the inconvenience caused to you. I'll help you out to remove the extra charges, could you please help me out with your full name?
MY NAME IS NAVIES MARY.
Great! Could you also please help me out with last 4 digits of your SSN?
MY SSN NO.2051
Perfect! Could you also please help me out with your credit card number?
5689123000001469.
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
06.25.18 AND AMOUNT IS $250.
Okay! Could you also help me out with the time of the charge?
10:30 AM
Perfect! Please allow me a moment while I check with the account.
OK SURE.
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $250 from your account.
OK THANK YOU SO MUCH.
You're welcome! Is there anything else I may assist you with?