Hi
Hello! How may I assist you?
I have some problem in my Internet connection I want to change the cable services
I'll help you out with that. May I know your name and your account number?
My name is james and my account no is 6589423598645235
James could you also help me out with the last 4 digits of your SSN?
My SSN is 5896
Perfect! Could you let me know which service are you using currently?
Currently I am using premium services
Are you using premium cable service right now and want to upgrade to internet service?
Sorry I am using 2 MBPS internet service and upgrade to 8 MBPS
That's a great choice! I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
Ok thanks for your support
You're welcome! Would there be anything else I may assist you with?
nothing else goodbye
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead!