hi,good morning
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
My device is not work
I'll help you with that, could you please let me know your name and the account number?
Konopelski Mable, and 2832 7392 9632
Thank you Konopelski, may I know the last 4 digit of SSN?
5591
Perfect! May I know if the green light on the device is still blinking?
yes
Not a problem, as there's a problem in the device. I've initiated a replacement, you'll receive a new device as soon as possible.
ok
Perfect! Will there be anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome. Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!