hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I want to file a device complaint
I regret your inconvenience. I'll surely help you fix that. May I know your full name and your account number?
derik joseph account number- 5875621256
Lovely! Could you also please help me with the last 4 digits of your SSN number?
2563
And, may I also ask you if the green light on the device is working?
yes but not connecting to the internet
Alright! I have located the problem with your device. I'll help you get a replacement to the old device, maybe that would resolve the issue.
thanks
You're welcome! Is there anything else that I may help you with?