Hi Cameron
Hi! Good evening, Fast net cable services, how may I assist you today?
I want to upgrade my Internet service
Sure! I'll able to help you in this, may I please know your name?
My name is Ganesh
Thanks Ganesh! Could you please let me know your account number and last 4 digit of SSN?
My account no is 254789548745 & SSN is 5498
Perfect! Could you please let me know which service are you currently using?
I am using 2 MBPS now I am upgrade to 8 MBPS
Do you mean you want. to change to premium pack?
Yes I want to upgrade my Internet speed
Alright! Please allow me a moment to process your request.
ok
Thanks for being so cooperative, I've processed your request and changed your pack from premium to platinum from now on you'll be able to enjoy the platinum pack services and you'll be charged accordingly. Anything else I may help you in?
nothing else thanks for your help
You're welcome! It was great assisting you, have a great day. Goodbye.