hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
change my cable service
For sure! Could you please help me with your name and the account number?
my name is jaon and 7578 2589 4126 8564
Thank you Jaon, may I know the last 4 digits of SSN?
oh sorry 7578 2589 4126 and ssn 8461
Not a problem, may I know which service you currently have?
basic service plan
Sure! May I know what serve you'd like to change to?
premium service plan is okay
Awesome! Please give me a minute while I get this done for you.
okay
Thank you for staying connected, you're now upgraded to the premium service. Will that be fine with you?
you'e welcome okay fine
You're most welcome, will there be anything else I may help you with?
no thank you
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!