hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my cable keeps  going on
I apologize, could you please elaborate your query?
bill keeps going up
I completely understand how that feels. I'll surely help you in this regard. Before that, could you please help me with your full name and your email address?
my name is daisy and email address is dd001@e-mail.com
Lovely! May I also know the last 4 digits of your SSN and the extra amount on the bill?
yes sure, 2503 and the extra amount 10%
Alright! Thank you for the details Ms.Daisy. Please allow me a minute or two, while I quickly look for the reason.
yes okay
Well, Ms.Daisy your contract has expired and you no longer have the promotional rates because the service you've been using a basic cable services.
okay use in basic cable service
Yes sir, I could help you get your services renewed and you will be getting a one-time special promo off of 10% off on your next month bill. Would that be okay?
yes okay that's mo problem
Wonderful! Would there be anything else that  I may help you with?
no thanks for your wonderful help
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a great day!