Hello I am having a problem with my software
Hey! A very good evening to you. You're connected to MKL Tech Support.
Hello yes I am in need of assistance for skype.
May I know the issue?
I am having a lot of dropped calls
I'm here to help you. Could you please share your name and the last 4 digits of your account number?
Yes it is 2934 and the name is kevin
Alright! And may I know the name of your company?
Grumps LLC
I really appreciate your patience! I see that the application wasn't updated and now, I've updated the software for you and also made a request for automatic updates so that it'll be easier for you. I hope that'll be okay with you?
That's good to hear! I was also wondering if you could help me solve an issue with outlook while we're here. I have been trying to send attachments but for some reason they never successfully upload.
Sure, I'll check that for you.
Thanks!
As I see, the application is already updated, maybe there's a technical glitch. But, I'm sure once you uninstall and then reinstall the software, you'll be able to use it magnificently.
I understand, thank you for all your help!
You're most welcome! Would there be anything else I may assist you with?
I think that will do. You've been quite helpful.
You're welcome! Looking forward to seeing you soon again. Have a great day ahead!