hi
Hello! Good morning. Welcome to media cable services. How may I help you today?
i would like to complain that my device is not working
Alright! Firstly, could you please help me with your name and 16 digit account number?
guyees 4562012374120002
Thank you Guyees! Could I also have the last four digits of your SSN for verification purpose?
5896
Thank you! I would like to check your device and let me know if the green light on the device is blinking or not and then I would help you further with the procedure.
yes green light on the device is blinking trouble in connecting to the internet
Alright! I would like to tell you that there has been a device malfunction and the device cannot be used any further. So we would be sending you a replacement i.e a new device shortly and you can go ahead and use it.
thank you alex
You're Welcome Guyees! Is there anything else I could help you with for today?
no
Alright! Have a good day! Hope to assist you in the future again. Goodbye!