hi
Hi there! Fast net cable services , how may I help you?
my internet bill is too high
Could you please let me know your name and email address so that I could check the reason?
antony email:antony67@gmail.com
Thanks Antony! May I please know the last 4 digit of your SSN?
7890
Perfect! Please stay on hold while I check the details.
ok
Thanks for waiting, the reason for the hike in your bill is because your promotional rate pack has been expired. As the pack has been expired you have been charged normal rates.
ok
Hope I've answered all of your questions?