Hello there! Welcome to universal cable customer service. How may I help you?
HI I WANT TO CHANGE MY SERVICE.
Sure! I will get it done for you. To proceed with your request, may I know your name and account number please?
PUSPHA, A/C NO:6845213654125867
Great!  just for verification purpose, may I know the last 4 digits of your SSN please?
SSN NO:4357
Thank you for all the details! may I know which service you are currently subscribed to and which service would you like to switch to?
I USE CURRENTLY HOME PHONE. HELLO ARE YOU THERE?
Yes we are connected. may I know which service would you like to switch to?
I NEED SWITCHED INTO INTERNET
Perfect! just to confirm you have access to our internet service but would like to switch to a faster internet service. Am I right Ma'am?
OK SURE,THANK YOU HELLO
Yes we are connected Ma'am. Would you like to add cable service with current home phone service?
SURE JAMIE,PLEASE ACTIVATE AS SOON AS POSSIBLE.
Yes we wont disappoint you pushpa. I have placed your request infront of my team. You will be able to enjoy our cable service within 2-3 hours. Will there be anything else I could do for you?
OK JAMIE, NOTHING ELSE THANK YOU SO MUCH DEAR,.
You are always welcome! Thanks for staying connected with us. For any query, feel free to communicate to us. We are always here to help you. Have a great day ahead! Bubbye :)