Hi, Good morning
Hello! How may I assist you today?
I want to get your help for fixing my screen.
Sure thing! May I know your name?
I am Fernandes
Fernandes may I know your phone number and email address associated with the account?
Yes, 452.213.5252 and fernandesdass@comcast.net
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
Okay!
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
Sure. Thanks
You're welcome! Would there be anything else I may assist you with?
That's all I require today. Thanks :)
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!