Hello, how may I help you with today?
hi alex how are you? i need to assit from you
I'm fine thank you, how are you?
good
Could you please let me know the query in detail?
in my credit card error report is there on bill  and ask to have the charge removed
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
ssn 1289 credit card number 1289932410258436
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
18/6/18 time 10.20 in morning and amount charged as $2.58
Thank you. Bear with me for a moment while our system finishes processing your information.
ya sure
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
thank you alex
Your welcome, would there be anything else I may help you with today?
no thank you a lot have a nice day
It was wonderful talking to you. Have a great day