Hello
Hi there, how may I help you today?
This is James, Vicky
Hey James, how may I assist you with?
My cell phone screen just cracked yesterday. I need to fix the new one?
Sure! I'll help you with it, may I know your name and phone number?
james, Vicky contact# 7458963214
Awesome! Could you please let me know your email address?
vickygold3003@gmail.com
Awesome! Thank you for the details, as you've already have an insurance. We're glad to provide you the replacement, please give me a minute to proceed further.
sorry wait a mint.. email id entered wrongly. correct email id: vickygood3033@gmail.com
Not a problem, I'll update the changes and proceed further.
sorry for the confusion..
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
For further details about the replacement, please feel free to contact us at any point of time.