Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
Hi spencer.Good morning..In my home internet cable was not working.Can you help me?
I'll surely help you with that, may I know your name and the last 4 digits of SSN?
Nivash..Last four digits of SSN is 8745
Thank you Nivash, could you please let me know the 16 digit account number?
1951880000074562
Thank you very much, could you please let me know if the green light on the device is blinking?
No.
Not a problem, please give me a minute to proceed further.
Take your time
I really apologize, may I know if you've restarted the router as well?
Yeah..Restarted..
Good news! Need not to be worries, a new router will be sent to your address and the executives will reach out to you for the fixation. Will that be fine with you?
Thanks a lot
You're most welcome, is there anything else I may help you with?
No..
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!