Hi
Hello! Good morning!
Need your help to resolve Report an error in My credit card bill last my bill
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
Chrisanth Joel
Perfect! would you please share the last four digits of your SSN?
SSN 9746
Great! would you please share the 16 digits of your credit card number?
7315689986798334 Are you connected with me ?
okay, would you please help me with the date, time and amount of the charge? Yes we are connected!
Amount was charged $265. Date : 05/27/2018 Time : 11:30 AM ..
okay, thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
Ok
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $265 which you've to receive within 48 hours. Would there be anything else I may help you with?
OK Good News for me.. otherwise No issues..Thank you Sam !!!
Yes we are connected!
Thanks for you support
I’m glad I could resolve this for you. Have a great day!