Hey! How may I help you today?
HI...
Hello.
I MADE A PURCHASE ON 10/05/2018 $200 BUT IT WAS SHOW ME A $220...
Oh! Sorry to hear that. I'll update it and credit amount back to your account. May I know your name?
JENI
Perfect! May I also know the last four digits of your SSN?
3659
I'd also require the complete 16 digit credit card number.
2568492015684569
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra $20 charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
OKAY THANK YOU VERY MUCH
You're welcome. May I confirm if all your questions have been answered for today?
YES
I’m glad. We aim to make your Banking experience a pleasant one.
PERFECT
Looking forward to seeing you soon.