Hello... I would like to know why my bill keeps going up every month..
Good morning! You've reached Net link Media/Cable Services. How may I help you? Sure thing! I'd be glad to help you get the reason. Could you please help me with your full name and your account number?
My name is Linda vale. My number is 451269663233
And, also may I know the last 4 digits of your SSN number and the extra amount on your bill?
6632 20
Perfect! Thank you for that Ms.Vale. Please allow me a minute or two, while I get this done for you.
Sure..
Well Ms.Linda. I see that your basic cable services contract has expired and you no longer have promotional rates, that's why there is an increase in your bill.
What should i do?? I was thinking of cancelling my service... Can you do that??
Has your contract has expired, we can renew your contract with a 5% of discount as you are a premium user. Would you like to go with that?
How long will the contract be valid?? If i am on the contract will my bill be back to normal amount??
That particular contract will be valid for 3 months. And once your on the contract your bill would be normal.
how much should i pay to renew my contract?
To renew your contract you have to pay the normal amount of $150 dollars and your'll receive 5% off on that amount, and this will be applicable from next month.
I have to renew my contract for every 3 months?? I think i will cancel my account..
Yes sir, you have to renew your contract for every 3 months. Still if you wish to cancel, I'll surely do that for you.
Please cancel my account...
Sure! I have cancelled your account and you'll no longer get any notification from our company. Is there anything else that I may help you with?
No.. That's it...
Wonderful! Thank you for choosing Net link services, we are always here to help you. Goodbye!