HI
Good morning! You've reached Net link Media/Cable Services. How may I help you?
MY INTERNET BILL IS TOO HIGH
That's upsetting! Could you please help me with your full name and your account number?
NIVI & 6676 3454 7688
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
6566 & 34$
Perfect! Thank you for that. Please allow me a moment,I'll get back to you with the reason.
ok
I appreciate your patience in staying connected. According to our system records, I see that your contract has expired and your no longer have  the promotional rates. Hence, There is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?