Hello
Good morning! You've reached Net link Media/Cable Services. How may I help you?
I'm having problems with my cable device
Sure! I'll be happy to help you in this regard. May I know your full name and your email address?
Sure. My name is Wesley Nilson and my email nilson@user.com
Awesome! Could you please help me with the last 4 digits of your SSN number?
It's 7659
Perfect! To go ahead with your query, may I know if the green light on the router is working?
The light isn't working
Alright! I have located a problem, in your current router. I'll be sending you a new router to your address at the earliest. Will that be okay?
That's okay
Great! Is there anything else that I may help you with?
No. That's all
Thank you for reaching Net link services, we are always here to help you. Goodbye!