HI
Hello there, How may I help you today?
I NEED TO REMOVE THE EXTRA CHARGE FROM MY A/C
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
RAMYA RAM
Perfect! would you please share the last four digits of your SSN?
4521
Great! could you please share the 16 digits of your credit card number?
4523162032145789
Okay, would you please help me with the date, time and amount of the charge?
20/06/2018 TIME 06.30 PM EXTRA CHARGE $100
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $100, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
THANKS
I hope I have answered all your questions for today?
NO THANK YOU BYE
Is there anything else I may help you with? Did I answer all your questions?
YES
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!