Hello, how may I help you?
Hi, I am wondering if you can help me? I have lost my credit card. I'm hoping it wasn't stolen because I haven't found it in it's normal location.
Oh! I'm sorry about it. I'll help you with that. Could you please help me with your name and the last 4 digits of the SSN?
Sara Fill, 5472
Thank you Sara. Please provide me your credit card number.
5874 5621 1142 9879
Okay. When did you use your card last time?
Last night, I had went to a gas station to fill up my car for work this morning. This morning I went to use my card at my usual coffee shop and I couldn't find it.
oh I see. Let me know if you have filed any police report regarding this issue.
I have not because I was unsure if it was just lost or if it was stolen. I did check with the gas station and it was not turned in or left at the pump I used.
Don't worry. I have cancelled your card and a new card will be issued shortly.
Thank you so much, am I able to still access my account and remove funds as needed until my new card comes in?
Your account is blocked right now for security reasons. You would be receiving a confirmation message regarding this. The funds would be transferred to your new account shortly.
Wow, okay.
Sara, let me know if you have any other queries.
No, thank you for all you have done. Have a good day.
You're welcome. I had a good time assisting you. Please do feel free to reach out to us for further queries. Have a good day. Bye now.