hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
device is not working
Of course! I'll be happy to help you in this regard. May I know your full name and your account numbeR?
senthil 965210348759
Lovely! Could you also please help me with the last 4 digits of your SSN number?
6589
Fantastic! To proceed further with your query, May I know if the green light on the router is working?
yes
Awesome! Thank you for that Mr.senthil. Could you just give me a moment, while I get this done for you?
ok
Wonderful! In order to avoid such situation in future, I'll get your old router replaced  with the new one. Our executives will reach you within 2-3 days. Would that be okay?
ok thanks
You're welcome! Is there anything else that I may help you with?
no thanks
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!