HAI
Hello there! Welcome to Brad Ford Web services, how may I help you today?
MY device is not working
I I'll help you with that, may I know your name and the 16 digit account number?
JESSLY 5634 3987 6564 3286
Thank you Jessly, may I know the last 4 digits of SSN?
5645
Perfect! May I know if the green light on the device is still working?
OK
Thank you for staying connected, we've sent a new device for the replacement. Our executives will reach out to you for further concerns.
OK
Perfect! Is there anything else I could help you with?