Hey, Good morning!  How may I help you today
Hi Jesse my iphone screen has just been cracked. can you help me fix it please it came with an insurance
Of course! I'd be glad to help you with that. Could you please help me with your full name?
Alisa Johnson
Could you please share you contact number and also the email address linked with us?
3455543345 alisajohnson44@gmail.com sorry. my email address is alisajohnson43@gmail.com
Awesome! May I confirm the shared information to be correct?
yes it is
Perfect! I appreciate your patience in sharing the information. Allow me a moment, I'll get back to you with the details?
ok
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
oh thank you.. i will send it
You're welcome. May I confirm if all your questions have been answered for today?
yes bye
I'm glad I could resolve this for you. Have a nice day!