hi
Hello! I'll be glad to help you out. May I know your query?
my device is not working
No worries, I'll help you out with that. May I know your name and your account number?
harsh 7769694769786984
Could you also help me out with the last 4 digits of your SSN?
6543
Perfect! Now, could you let me know if the green light on the device is visible or not?
no
As the green light on the device is not visible, I'd like to inform you that the device is not working, but no worries I'll go ahead and issue a replacement request and make sure that your device is replaced at the earliest.
ok nice
Thank you! Would there be anything else I may assist you with?
no
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!