hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
i wand change my cable service
Surely! I'd be glad to help you in this regard. May I please know your name and your account number?
name is david d magg account number is 9410 9743 0012
Lovely! Could you also please help me with the last 4 digits of your SSN number and the current service your using?
SSN number is 8700  current service using is platinum service
And, also may I know the new service you'd like to change to?
change is premium service
Awesome! Thank you for that. Please allow me a moment, while I get this done for you.
lovely your'e welcome
Fantastic! I appreciate your patience in staying connected with us, I'd like to inform you that I've updated your service to premium and this will reflect on your bill from next month.
okay thanks
You're welcome! Let me know if there would be anything more I could do for you.
no thanks for your help
Thank you for bringing this up to us, wish to assist you again. Have a wonderful day!