hi
Hello! Fast net cable services. How may I assist you today?
my device is not working
Sure! I'll be able to help you in this, may I please know if the green device is still working?
no
Alright! I'll just apply for a replacement for you, may I please know your name?
my name karanprabu
Thanks Karan! May I please know your account number and last 4 digit of the SSN?
my account number is 78564 and ssn number is 7584
Please could you share complete 12 digit account number?
my account number is 638116437211
Perfect! Please allow me a moment to check the details.
yes
Thanks for being so cooperative, I've processed your request and applied for replacement for you, please make sure you return the damaged device. Anything else I may help you in?
no thank you  for your help
My pleasure! It was great assisting you, have a wonderful day. Goodbye.