hi,good morning
Hello there! How may I help you today?
my phone is damaged
Sorry to hear that! I'd be glad to help you with that. Could you please help me with your full name?
name: menaka
Lovely! May I also know your contact number and email address please?
145 589 5633 menaka@gmail.com
Awesome! May I go ahead and confirm your details?
yes
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
ok
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok thank you
You're welcome! Would there be anything else that I may help you with
nothing else
Great! Thank you for bringing this up to us, hope that was helpful. Have a nice day!