Hi Sam
Hey there, I'd be glad to assist you today!
My credit card bill shows an error
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Thiru Moorthy
Perfect! would you please share the last four digits of your SSN?
3409
Great! would you please share the 16 digits of your credit card number?
394930284093
Okay, would you please help me with the date, time and amount of the charge?
05/21/2018 11:45 PM 720
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
Okay
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $720 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with? I hope we are connecetd? connected? since there is no reply, this conversation will get disconnected automatically within 30 seconds.