Hey there, I'd be glad to assist you today!
hello
How may I help you today?
I had a problem with my credit card I was wrongly charged for late fees even if I paid back everything on time
Yes I'll help you with that. However, could you please elaborate more on the query Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
John Mathews
Perfect! would you please share the last four digits of your SSN?
3333
Great! would you please share the 16 digits of your credit card number?
sure.. its 1111111111111111
Would you please help me with the date, when you used your credit card for the last time?
this morning there?
we are connected!
okies
would you please share the amount of the charge?
23 usd
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
ok
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $23 which you've to receive within 48 hours. Would there be anything else I may help you with?
thanks for that. and I have a problem with my address the zip code is 11111 , but what I could see in my profile is 11112
Absolutely fine, I'll certainly help you with that. could you please your new address so that I can change that for you right away! Okay, just to confirm, you want to change the zip code, am I correct?
the same old address with the zip code 11111 right
Okay, please allow me a minute while I change that for you right away.
ok
Hey! I've updated your address, you'll receive a notification on your banking application about the same shortly. Kindly, acknowledge it.  Would there be anything else I may help you with?
nopes. thats it thanks for helping
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!