hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my device is not working
I'll surely look upon that for you, could you please let me know your name and the 16 digit account number?
Ledner Colleen,7865 4647 9889 5647
Thank you Ledner, may I know the last 4 digits of SSN?
2712
Perfect! May I know if the green light is still blinking on the device?
working
Not a problem, I've initiated your device with a replacement. Please give us 12 hours as the executives will reach out to you and replace the device for you.
ok
Perfect! Will there be anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!