Hello Drew, How are you?
Hello, I'm all good and hope the same from you! Thank you for connecting to AIM Technical services department. How may I assist you with?
I am using your Software application. I have some issues on that. Can you help me with that?
Surely, I'll help you in solving your issue. May I know your name and the last 4 digits of your account number?
My name is Balaji Thangavel and my account number last four digit is 6324.
Perfect! Could you also please let me know the name of your company?
TPC InfoTech Ltd.
Alright, could you also please help me out with the name of the software?
Outlook Application.
Okay, also could you please elaborate the issues you're facing with the application/software?
I cannot login with my username and password. Its shows invalid details.
Okay, thank you for elaborating the issue. Please allow me a moment while I go ahead and check what's wrong with the Software.
Sure, I will wait.
Thank you for being patient. I'd like to inform you that there is no error detected from our end, hence I kindly request you to uninstall the application and re install the application and let me know if you're able to login in the Software.
Okay wait, i will uninstall and check out. Great, now its working fine. Thanks for your support Drew.
Pleasure is all mine! Would there be anything else I may assist you with?
What is the latest update version name?
I'd like to inform you that the latest version of Outlook is 2.01.02.
Thanks Drew.
You're welcome! Is there anything else I may assist you with?
No more queries. Glad to talk to you.
Awesome! Thank you for reaching out to us, hope you'll have a great day ahead!