Hello Cameron
Hello there! How may I assist you today?
I need your help to fix my iPhone screen issue
That's bad, I won't be able to help you fix it but I can help you apply for a replacement would you like me to that?
Thats good. Then please go ahead and arrange for replacement
Sure! Could you please let me know your full name?
My name is James Martin
Thanks James! Could you please share your phone number?
sure. it is 528-458-6254
Perfect! I'll also need your email address could you please share?
my email address is jmartin@gmail.com
Amazing! Please allow me a moment to check the details and proceed with your request.
ok. take your time
Sorry to keep you waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
i am ok with that
Alright! Anything else I may assist you in?
no. nothing else. thanks for your help
My pleasure! Have a great day, goodbye.