HI
Hello there! how may I help you?
I WANT CHANGE MY ACCOUNT ADDRESS
I'll be glad to assist you with that.  May I know your name please?
DEVI
Thank you, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SSN - 4286 A/C NO - 8563
May I know your new address as well?
NO - 987 FORD ROAD CH - 85
Thank you for the details. Kindly give me a minute.
OK
I appreciate for holding on, your request has been successful.
AND I NEED TO REMOVE THE EXTRA CHARGE FROM MY CREDIT CARD BILL
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
4521 SSN CARD NO 3687
May I know the date and amount of the charge?
15/06/2018  AMOUNT OF EXTRA CHARGE $150
Thank you for the details. Kindly give me a minute.
OK
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
THANK YOU SO MUCH
May I know if there's any other concern?
NOT TODAY THANK YOU
Always a pleasure. Have a great day.