Hi I wanted to report an error in credit card bill
Hello! Good morning! Yes I'll help you with that, However, could you please elaborate more on the query
Yesterday when I was going through my credit card bill I saw an amount of 1000 dollars been charged for something that I hadn't used.
Oh.No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Tom Bennet
Perfect! Could you please share the last four digits of your SSN?
8856
Great! Could you please share the 16 digits of your credit card number?
996545826354128554
Okay, Could you please help me with the date, time and amount of the charge?
date is 19th june , time 2 pm, amount 200 dollars and transaction description SKOLD234
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
?
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $200, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
No
Hey, did I answer all your questions for today?
yes and I don't need any other help
Thanks for your time and patience. Hope to see you again, We aim to provide you the best banking experience. Have a great day!