hi good morning
Hello there! How may I help you today? Good morning!
my phone was broken
Sorry to hear that! I'd be glad to help you in this regard. Could you please help me with your first and last name?
nio molona
May I know your contact number and email address linked with us?
526 418 8521 email: nio251@gmail.com
Awesome! May I go ahead and confirm your details?
yes sure
Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
ok
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok thank you
You're welcome! Let me know, if there would be anything more that I may help you with?
nothing else thank you
Great! Thank you for bringing this up to us, hope that was helpful. Have a nice day!