Good morning Jesse
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I am very much worried about seeing my bill increasing going on.Please check and tell me the reason for continuous increase in my bill.
I completely understand your situation. I'll make sure that I resolve this issue for you. May I know your full name and your account number?
I am Nancy John and my account number is 2571849275719035
Lovely! Could you also please help me with the last 4 digits of your SSN number?
SSN number is 1589
Perfect! I appreciate your patience in providing the information. Please allow me a moment, while I get this done for you.
yes please carry on
WellI'd like you to be informed that the reason behind the increase in your bill is your contract for the basic cable services has expired and you no longer have the promotional rates.
Oh I see, But I dint receive any kind of intimation from you end. So I am not interested to continue your service any more. Please cancel m,y service I will look out for other service.
I understand however this information of contract expiration happened today itself and thus bill was generated today. I apologize for the inconvenience however Id like to offer you a 10% discount on your next bill if you continue with us as what you were doing from last several months.
Okay let me have your service for a couple of months. If I still face any more issues. Surely I am gonna stop your service. Thanks for all your information. Good day..Bye
Awesome! That's a great news for us, and having you continuing our services. I'll make sure you do not face any such issue again. May I confirm if all your questions have been answered for the day?
Thanks & bye all done...
You're welcome! Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!