hai
Hello there! How may I assist you today?
yes sir my cable service is not working in the having trouble.
I apologize, is it the internet not working or the cable device not working?
cable device is not working
Sure! I'll help you with that, may I know your name and the 16 digit account number?
okay sir my name is john account number 45556891425454758
Thank you John, may I also know the last 4 digits of SSN?
yes sir ssn number  4785
Perfect! Could you please let me know if the green light on the device is blinking?
no sir sorry yes
Not a problem, please allow me a moment while I get this done for you.
okay sir
Thank you for staying connected, as the device is not working even if the green light on the device is blinking. We're sending you the new device with the replacement with the old one. Will that be fine with you?
thank you sir
You're welcome, will there be anything else I may help you with?
nothing
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!