Hello. How may I assist you today?
Hello, I'd like to order a new card. My current one is expiring.
Surely I will help you. May I please know your first and last name?
Anna Johnson.
May I also know the last four digits of your SSN?
6325
I'd also require the complete 16 digit credit card number.
168832547852012
Could you help me with the date the card was last used?
06/14/2018
Not a problem! I had made a request to our department to issue a new card for you. Our associate will soon contact you for confirming a few credentials. And soon, you'll receive a new card on your registered address.
Okay, thank you
You're most welcome. Would there be anything else I may help you with?
Nope, that's all (:
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.