Hey there, how may I help you today?
I see a error on my most recent bill and I'm hoping you can help me resolve the issue.
I'll help you with that. May I know your name please?
Maria Sosa
Hey Maria, may I know if error is in debit account or credit account
It's on my credit account.
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
8556 That's of my social. My credit card is 4405
Perfect! May I know the date and amount of the charge?
it was 6/10/18 in the amount of $22.31.
Kindly give me a minute to proceed further. Thank you so much for staying connected. The error is rectified. I apologize, will make sure there's no further errors made from our bank.
Great, thank you Spencer. I'd also like to see about updating my address on my credit card account. Can you help me with that as well?
For sure Maria, May I know your new address as well?
Yes, it is 2558 Cardinal Ln - Atlanta, GA 30087.
Awesome Maria! Kindly give me a minute.
Thank you.
Thank you for holding on, your address has been updated to  2558 Cardinal Ln - Atlanta, GA 30087.
That's great. Thank you for all your help Spencer.
You're most welcome. Is there anything else I could assist you with?