HAI
Hello there! How may I help you?
MY iPhone screen just cracked
That's bad, I wont be able to help you fix it but I can help you apply for a replacement would you like me to that?
YES
Alright! May I please know your name?
ARUL
Thanks Arul! May I please know your contact number and email address?
9875642589 ARUL@GMAIL.COM
Perfect! Please allow me a moment to check in with the team.
YES
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
OK
Alright! Anything else I may help you in?
NO THANKS
No problem, have a great day. Goodbye.