hi
Hello! How may I assist you?
my internet bill is too high
No worries, I'll let you know the reason. May I know your name and the email address?
vasilau9i@gmail.com
Could you also help me out with your name?
vasila
Vasila may I know the last 4 digits of your SSN?
5432
Perfect! May I know the amount of charge being charged extra?
$80
Okay! Please allow me a moment while I go ahead and check with your details.
ok
Thanks for being patient. I'd like to inform you that you've been charged extra on your bill because of the increased tax rates which increased from 2.5% to 5%.
ok thank you
You're welcome! Would there be anything else I may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.