HI
Hello there, how may I help you today?
I MADE A PURCHASE OF $300 BUT IT SHOWS A $400
No worries, I'll help you with the removal of those extra charges. Could you please help me out with your full name?
PONNU KANNU
Could you also please help me out with the last 4 digits of your SSN?
8641
Could you also help me out with your credit card number?
6321504789563201
Amazing! Thank you for the info could you also please help me out with the date of the charge?
10/06/2018
Okay! Thank you. Please allow me a moment while I check with the account.
OK
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $100 from your account.
THANK YOU
You're welcome. Is there anything else I may assist you with?
THANK YOU SO MUCH DREW BYE
Okay great! Thank you so much for your cooperation. Have a great day!