Hey there, how may I help you today?
HELLO
Hello there!
REPORT TO ERROR IN MY CARD BILL
I’ll help you with that. May I know your name please?
NATHUM
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN -6545 A/C -3545
May I know the date and amount of the charge?
21/06/2018 21/06/018
Could you please be more specific about the amount of the charge?
$10
Thank you for the details. Kindly give me a minute.
YES
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
OK
Perfect! Is there anything I could assist you with? I hope we are still connected.
I WANT TO CHANGE NEW ADDRESS
May I know your new address as well?
NO-4 BOERD ROAD ,ML-54
Awesome! Kindly give me a minute.
YES
I appreciate for holding on, your request has been successful.
THANKS
You’re most welcome. Is there anything else I could help you with?