Hello, how may I help you with today?
Hello, Alex! I received credit card bill. I feel there is some error in this bill?
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
This is Kathy SSN# 7410
Thank you. Could you please let me know the date of the charge and amount of the charge?
05/15/2018 Charge amount $110
Thank you. Bear with me for a moment while our system finishes processing your information.
Sure!
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
Thank you Alex.  At the same time Please make sure next time not happen this type of error in my future bills
Sure! I'll personally look into this into this matter and will make sure it happen again.
Thank you Alex. Good Bye.!
It was wonderful talking to you. Have a great day