HII
Hey there, how may I help you today?
I NEED CREDIT CARD BILL CHARGE TO REMOVED
I'll help you with that. May I know your name please?
DEVI
Devi,  Could you let me know the last 4 digits of SSN and the last 4 digits of credt account number please?
SSN NO: 4526 , A/C NO : 4837
Perfect Devi! May I know the date and amount of the charge?
25/05/2018 250$
Kindly give me a minute.
OK
Thank you very much for the details. Your error of $250 as on 25/05/2018 has been successfully reported. The amount will be refunded in few days, please let us know if there's any other errors.
OKTHANK YOU
You're welcome. Is there anything else I could assist you with?