Hi
Hey there, how may I help you today?
my name is lenin my credit card bill is wrong please solve this issue
For sure Lenin. May I know your name please? Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
my ssn number is 7000 and my account number is 0050
May I know the date and amount of the charge?
last monday 19th JUNE 2018 amount is 220$
Kindly give me a minute.
ok sure
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
wow you done a great job thanks for your help
You're most welcome. Is there anything else I could assist you with?
i need to change my address also my new address is  new way street,NY-10005
I'll help you with that. Please give me a minute.
waiting for you reply
I appreciate for holding on, your request has been successful.
thank u so much for this one more question  the company's new lower rates you saw in a commercial are available to you ?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
ok i will visit your site thanks
May I know if there's any other concern?
No Spencer that's all ... see you bye bye have a good day ahead
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.