hi
Hello there! Welcome to Act fiber net services, how may I help you today?
I want to change my service provider
For sure! Could you please let me know your name and the 16 digit account number?
Sunny tiwary and 8965452569875268
Thank you Sunny, may I also know the last 4 digits of SSN?
8569
Perfect! Could you please let me know which service you have?
cable
Perfect! To which service you'd like to change?
Internet
Sure! Please give me a minute to proceed further.
ok
Thank you for staying connected, you're now changed to the internetservice.
ok thanks, my last month bill was not as my plan bill, it says more more money to pay.
I really apologize for that, may I know how much has been charged on the bill?
It is $75 instead of $65
Sure! I'll look upon that for you, please give me a minute.
ok
I really apologize for the inconvenience however, as you're using the premium cable and the contract you've signed up for has been expired. You're charged an extra amount of $10.
ok and i need to change my mobile number
For sure! May I know the phone number already in the account?
85263951258
Awesome! Could you please let me know to which mobile number you'd like to change?
8524565258
Sure! Kindly give me a moment while I get this done for you.
ok
Thank you for your patience, I've changed to mobile number on the account from 85263951258 to 8524565258. Will that be fine with you?
yes, thats all
Awesome! Will there be anything else I could help you with?