hi
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
tell the agent that my having trouble connecting to the internet
I'll do that for you, may I know your name and the account number?
beena 121415161849
Thank you Beena, may I also know the last 4 digits of SSN?
5574
Thank you for the details, please allow me a minute while I get this done for you.
ok
Could you please let me know if you restarted the router?
ok
May I know if you've restarted the router?
yes
Perfect! Isn't the internet still not working?
ok
Not a problem, a new router will be sent to the updated address and our executives will reach out to you for the fixation of the router. Will that be fine with you?
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Awesome! Is there anything else I may help you with?
no thanks
You're welcome, thank you for reaching out us. Please feel free to reach out to us, have an awesome day!