Hello there, how may I assist you today?
Hello. I was in a car accident few weeks ago
I'm so sorry about that.
My car is damaged badly. I am wondering about the status of my claim.
No worries, I'm here to help you out with that and I assure you that you'll receive your payment at the earliest. May I please know your name to check the status of the claim?
My name is John.
John, could you please help me out with the policy number and the claim number?
My policy number is D3917G8127L11. My claim number is 7D99GL2
Awesome! Please allow me a moment while I go ahead and check with the department.
ok
It was very kind of you to wait. I'd like to inform you that the payment has already been sent and the check should be delivered to you in 3 days. Would there be anything else I may assist you with?
When was the payment sent? I was not aware of this.
I would like to inform you that the payment has been sent 24 hours back, we've also sent you a notification to the registered email address.
Ok. Thank you very much for your help.
My pleasure, is there anything else I may assist you with?