Hello
Hi there, how may I help you today?
I have recently purchased iPhone, now the screen was broken, can you help me on that ?
Oh! I'm so sorry, I'll help you with that. However, I'd require the following details. May I know your name and phone number?
aarumugam, 615-938-2232
Thank you Aarumugam, may I know your email address associated with the account as well?
aarumugam@gmail.com
Thank you for the details. As you already have an insurance to the broken phone, please give me a minute to proceed further for the replacement.
sure
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope.
Great, I will keep ready, Thank you so much for your help bye
Always a pleasure! Happy to assist you, have a great day ahead!