hai
Hello! How may I assist you?
my device no working
No worries, I'll fix it for you. May I know your name and the last 4 digits of your SSN?
jhone 0978
Jhone could you also help me out with the account number?
8976 7680 6534
Perfect! Could you also let me know whether the green light on your device is visible or not?
yes
Okay! I'd like to inform you that there is no problem with your device, but no worries as you're informing that your device is not working I'll send you a new device as replacement at the earliest.
ok
Great! Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead!
ok bye
Goodbye!