Hi there, how may I help you today?
hi, I am Kalai
Hey Kalai, How may I help you today?
I have some error in my credit card. Some amount was debited.
I'll help you with that. Could you let me know the last 4 digits of SSN and credit card account number please?
4566
Could you be more specific about account number?
if you want full account number
To detect the issue of the credit card, we need to know the last 4 digits of crdit card account number. Could you please help me out with that?
oh, sure 5533
Awesome! May I know the date and amount of the charge?
13-06-2018
Could you please let me know the amount of the charge?
$35
Perfect! Kingly give me a minute to proceed further.
ya sure
Thank you so much for staying connected Kalai, The error has been fixed and updated.
thanks, I need another help I want to change my address
I'll be glad assisting that. Is it the same account ending with 5533 you're referring to? May I know your new address as well?
yes same account.. my address was  1/25, Sam street, UK
Thank you very much for the details. You'll be updated with the new address very shortly. There will be an e-mail sent for the confirmation.
Hmmmm, Thanks.. and I need another help...
I'll help you with that. Could you please let me know your concerns ?
if the company's new lower rates I saw in a commercial are available.
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates
hmmm
Is there anything I could assist you with Kalai?