HI
Hello! How may I assist you?
MY DEVICE IS NOT WORKING
No worries, I'll fix it for you. May I know your name and the last 4 digits of your SSN?
RILEY AND 5410
Riley could you also help me out with your account number?
5894 5214 8576
Perfect! Could you also let me know whether the green light on your device is visible or not?
NOT
Okay then I'd like to inform you that your device is not working. But don't worry, I'll send you a new device as a replacement at the earliest and you can have access to the internet as soon as possible. I hope you're fine with that?
YES I AM FINE
Great! Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead!
GOOD BYE
Goodbye!