Hey there, how may I help you today?
hello, i would like to report an error on my credit card bill.
I’ll help you with that. May I know your name please?
Tom Thompson
Thank you Tom, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
6483 and 5531
Perfect! May I know the date and amount of the charge?
June 21, 2018 for $321.42
Please give me a minute to proceed further.
okay
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
okay, great! thanks!
You’re most welcome. Is there anything else I could help you with?