HI
Hey there, how may I help you today?
MY CREDIT CARD WAS EXPIRED I WANT NEW ONE
I'll help you with that. May I know your name please?
JILLU
Hey Jillu, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN - 9517 CARD NO - 8523
Perfect! May I know if there's a complaint about the credit card to the police?
YES
Great job!  May I know the date when was the card last used?
14/06/2018
Perfect! Kindly give me a minute.
OK
I appreciate for holding on. Your request has been successful. A new card will be sent to your address that is updated in the bank.
THANK YOU
You're welcome. Is there anything else I could assist you with?