hi
Hello there, how may I help you today?
i need debit extra charge on my account
No worries,  I'm here to help you out, could you please help me out with your full name and last 4 digits of your SSN?
Abdullah Oneill 0245
Great! Could you also please help me out with your credit card number?
5469870123456789
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
23rd 95$
Okay great! Please allow me a moment while I do the needful. I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $95 from your account.
thank you
You're welcome! Is there anything else I may assist you with?