Hi
Hi! How may I assist you today?
I need to fix my screen can you help me with that one
So sorry to hear that, But I won't be able to help you in fixing screen but I'll be able to help you apply for replacement for the phone if it is insured.
Okay can you help to replace my phone
Sure! May I please know your full name?
Yes sure! My name Blessy mathew
Thanks Blessy! May I please know your phone number and email address?
My phone number 259-745-9648 and e-mail blessymathew@gmail.com
Great! Please allow me a moment to check in the details.
Yes sure
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?