i need my screen fixed.
Hello! I'll help you out with that! May I know your name?
John
John could you please help me out with your phone number and the email address associated with the account to check with the department?
Oops! My name is actually Bob. 555-555-1212 bob@bobblow.com
No worries I'll note it as Bob. Thank you for sharing the required information Bob, please allow me a moment while I go ahead and do the needful.
OK, I'll wait for you to do the needful.
Thank you for being patient, I'd like to inform you that the replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
Shouldn't I send it IN an envelope?
I'm so sorry for the mistake, I kindly request you to send it in an envelope.
Thanks!
You're welcome! Would there be anything else I may assist you with?