HI GOOD MORNING
Hello there! A very good morning, how may I help you today?
MY PHONE WAS BROKEN
Sure! I'll help you with that, may I know your name and phone number?
MERY JAMES 852 451 6235
Thank you Mery, could you please help me with the email address associated with the account?
MERYJAM@GMAIL.COM
Perfect! As you've already insured your device with our company, please give me a minute to proceed further for replacement.
OK SURE
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
For further details about the replacement, please feel free to contact us at any point of time.
OK THANK YOU
You're welcome, is there anything else I may assist you with?
NOTHING ELSE
Awesome! Thank you for reaching out to us, please feel free to reach out for further concerns.