Hello. How may I help you today?
hey in my credit card bill there have some charges added and it is unknown charges so i would suggest you to check it and remove it
I'm so sorry to hear that! Surely I will help you. May I please know your first and last name?
mack shah
May I also know the last four digits of your SSN?
4243 are you there?
I'd also require the complete credit card number.
12345678911
Cool! Could you help me with the date and amount of the charge?
$50 and date is april 12,2018
I certainly understand the inconvenience you've experienced, could you please stay connected for two minutes while I check this for you?
yes
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
i also want to change my address
Sure! May I know the new address?
can you please help me in it?
Sure! May I know the new address?
gillespie dr, apt 1000, franklin,
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
and one more thing i wanted to know
Could you please elaborate the query so that I can assist you in the best possible way?
is that lower interest rates ad showing on the tv is available for me?
Yes Sir, it is available for all our customers.
thank you so much i am done with my queris
Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.