Hello there! Sky high customer services, How may I help you today?
Check my seat assignment and decide to change it
Do you want to change your seat without knowing which seat is assigned to you?
yes
Do you mean you want to change your seat?
yes change my seat
Alright! May I please know your last name and booking confirmation number?
raja 15445455
I'm sorry the booking confirmation number given by you is incorrect, it must have 6 characters with a mix of letters and numbers, could you please check and let me know?
asdfgh
Sorry Raja! That's the wrong confirmation number, it must have 6 characters with a mix of letters and numbers, could you please check and let me know?
ertyur123456
The booking confirmation  must have 6 characters with a mix of letters and numbers, for example ABC123, please check carefully and let me know the correct number?