Hey there, how may I help you today?
HI, My name is Rose
Hey Rose, how are you doing today?
My Credit card bill having error. please remove the charge
I'll help you with that. May I know your name please?
Rose
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN is 2266 & Card No is 5588
Thank you Rose,May I know the date and amount of the charge?
Date - 06.02.2018   Amount is 500$
Kindly give me a minute to proceed further.
Hi, Are you there?
Thank you for staying connected. Your error of $500.00 as on 06/02/2018 has been successfully reported. The amount will be refunded in few days, please let us know if there's any other errors. Yes I'm available right now1
OK thanks
You're welcome. Is there anything else I could assist you with?