hi
Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
i would like to complain cablecharges
Could you please elaborate your query?
my cable bill charges are increasing high for upcoming, every month
Sure! I'll check the details in this , could you please help me with your name and account number?
janani 5247896002
Thank you Janani! May I please know the last 4 digit of the SSN?
1523
Perfect! May I please know how much extra amount you were charged?
75
Alright! Please allow me a moment to check the details. Thank you for your patience, I've checked and your details and found the reason for the hike in your bill. The promotional rate pack that you've been using has expired last week due to which you have been charged on normal rates and you see the hike in your bill.
Please cancel my cable service, iam not interest to continue the services
I'll be able to do that but If you like to continue the service with us I'll be giving you a one time promotional offer of 10% discount of your next month bill payment, would you like to continue the service?
i need 30% discount to continue the service, else please cancel the service
I apologize, I won't be able to give you 30% discount it will be against our policies, I'll be only to give you 10% discount would you like to have that?
sorry please cancel my service
Alright! No worries I'll cancel the service if that's what you like, anything else I may help you in? Hope we are connected?
please update my new email address jananil41@gmail.com and cancel the service copy to me send the cancellation copy of my service to email address
Sure! I'll be sending you the cancellation copy on the above mentioned email address, anything else I may help you in?
no
Alright! It was great assisting you, have a great day. Goodbye.