hi
Hello! How may I assist you?
i would like to make complain on my last month cable bill Every month cable bill us going up
That is a very rare complaint to us, however please don't worry as I'll look into the matter. May I know your name and the email address associated with the account?
hazira hathueen harizra.hath65@gmail.com
Could you also help me out with the last 4 digits of your SSN?
5879
Thanks for providing the required information. Please stay connected while I go ahead and check with the account.
hello
Thank you for staying connected. I'd like to inform you that the increase in your bill is due to the expiration of the contract of the promotional rate where you used to get a discount on your bill.
Request you cancel my cabel service
I understand your concern. However, how about this I'll provide you an extra 10% discount on your next bill so that it'll cover your expenses?
sorry drew, Please cancel the cable service, iam not interested anymore to continue this service
I apologize that we didn't reach your expectations. However, we'll ensue that you'll get a discount on your next bill and also we are coming up with new offers in which you may be interested, so would you like to continue with our service?
no
Are you 100% sure that you want to cancel your service? As you are one of the trusted and loyal customer of our company.
yes please cancel the service
Okay as per your request I'll go ahead and cancel your service. You can feel free to re activate your service when ever you wish to.
Thank you drew .Bye
You're welcome! Is there anything else I may assist you with?
no
Thanks for reaching out to us, hope you'll have a wonderful day ahead.