hi
Hello there! Welcome to Act fiber net services, how may I help you today?
tell the agent my device is not working
I'll surely help you with that, may I know your name and the account number?
jetlee 4578968536251478
Thank you Jetlee, may I also know the last 4 digits of SSN?
2563
Perfect! Could you please let me know if the green light on the device is still blinking?
ok
I apologize, may I know if the green light on the device is blinking?
ok yes
Not a problem, please give me a minute to proceed further.
yes no green light blimking
Thank you for staying connected, I've initiated your replacement. As the device is not working we've sent a replacement to the device.
ok thanks
You're welcome, is there anything else I could help you with? I hope we are still connected? Dear user, as there’s no response I’d be forced to end the conversation. Thank you and have an awesome day ahead!