hi, my last credit card bill was charged extra..
I'll help you with that. May I know your name please?
Rajee
Thank you Rajee, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
3658 and 2587
Perfect! May I know the date and amount of the charge?
20-06-18 $45
Thank you for the details Rajee, kindly give me a minute to proceed further.
sure...
Thank you for staying connected. The error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
thanks, I want to change my address on my account
I'll be glad to assist you with that. May I know your new address?
1/47, ram street, salem,IN
Perfect! Please give me a minute. Thank you so much for staying connected Rajje. Your address has been updated and further, you'll receive the bank alerts to the updated address. I hope we are still connected. If there's no response the chat will be ended in a minute.
sorry for late
No problem at all. Please don't be sorry.
ok
May I know if all the concerns are fulfilles?
ya sure
Thank you for reaching out to us. It's a pleasure assisting you.