hi
Hello! Welcome to Airtel technical support. How may I help you today?
my device is not working
I'm sorry about that. I'll try my best to resolve the issue. Could you please provide your name, account number and the last four digits of social security number?
Sanford Candace, 6676 8900 3456 & 5677
Thank you for sharing the details. Could you please check if the green light on the device is blinking?
yes blinking
All right. I think something went wrong with the device. I see there is a warranty for the device. We can replace the router with a new one. Is that fine with you?
ok
Sounds good. Please provide me the delivery address so that I can raise a request to dispatch the replacement part.
19 boston street, ma 3244
Thank you for sharing the details. You would be receiving the new device within a 2 business days. You can track the status of the device on WWW.airteltechnicalsupport.com. Is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome. Please do contact us for further issues. Have a good day. Bye now.