Hi
Hello there, How may I help you today?
I received last month credit card bill. In this bill some extra charges applied. I need to reverse it?
I would be glad to help you out in this regards. May I know your name please?
This is David.
Thanks. To get your bank details I would need your last 4 digits of SSN
9630
Perfect. Could you please provide me your complete credit card number.
3214 7852 9632 0258
Thanks. To process the request I'll now require the date of charge and the amount of charge.
05/21/2018
Perfect and the amount of charge as well.
$147
Thank you for the information. Lastly I'll require the time of charge.
11:25 am
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
Thank you!
My pleasure. Anything else I may help you out with?