Hello! How may I help you?
Hi. I noticed an unauthorized charge on my card and I'd like to have it removed.
Thank you so much for bringing this to our notice. To assist you in this issue, I'll be needing your full name.
Samuel Worthington
Thank, Samuel. Could you please help me with your credit card number and your SSN number?
Card number is 5743 2039 5847 2918
Thank you, could I also get your SSN number?
SSN is 02 948 9374
That's great sir, could you provide me the amount charged on your card and also the date it was charged?
The charge was for $36.27 on May 17.
Sure, Samuel. Please allow me a minute to check on the issue.  I see you have been wrongly charged.I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I could do for you?
Thank you very much. And yes. I noticed that there is an offer for a card at 17.99% APR. Am I eligible for that?
You're welcome. Sure. I've contacted the concerned authorities. They’ll be connecting with you within the next 24 hours. Would you need anything else?