Hello there! How may I assist you today?
Hi, I am wondering about the status of my claim.
Sure! I'll be glad to help you in this regard, may I please know your full name?
Hello oops, sorry, had an error in the chat. My name is Jim Peters
Hi! Jim, how may I help you?
I am trying to get the status of my claim
Sure! I'll be glad to help you in this, may I please know your name?
My name is Jim Peters
Thanks Jim! May I please know the policy number and claim number?
sure, the policy number is LJD1987111423, the claim number is KJH628
I apologize, the policy number provided by you are incorrect. The policy number 3 letters at the beginning and 9 numerical after. Could you please check and let me know the correct number?
LJD 198711423, that should be 3 letters and then 9 numbers
Perfect! Please allow me a moment to check the details.