HI
Good morning! You've reached Net link Media/Cable Services. How may I help you?
MY DEVICE IS NOT WORKING
Sorry to hear that! I'll definitely help you in this regard. May I know your full name and your account number?
ROBIN AND 4587 7594 5964
Awesome! Could you please help me with the last 4 digits of your SSN number?
8697
Great! To proceed further, could you please check and let me know if the green light on the router is working?
OK
Take you time. Please do reply after the check has done.
OK
I hope we are connected?
YES
Alright! May I know if the green light is blinking?
WORKING
Not a problem. To avoid such issues again, I'll get a replacement done for with the old one. Our executives will be reach your address within 2-3 business days. Would that be okay?
OK
Great! Would there be anything else that I may help you with?
NOTHING ELSE
Thank you for choosing Net link services, we are always here to help you. Goodbye!