HI
Hello there! Welcome to Act fiber net services, how may I help you today?
MY DEVICE IS NOT WORKING
I'll surely help you with that, may I know your name and the account number?
SUJI & 6676 8799 0999
Thank you Suji, may I also know the last 4 digits of SSN?
6543
Perfect! Could you please let me know if the green light on the device is blinking?
BLINKING
Not a problem, please give me a minute to proceed further.
OK
Thank you for staying connected, I've initiated your replacement. As the device is not working we've sent a replacement to the device.
OK
Is there anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!