hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my cable bill keeps going up
I apologize for that however, could you please help me with your name and the email address?
yes sure my name is macc d erick
Thank you Macc, could you please be more specific with your email address as well?
so sorry my email address is 005@e-mail.com
Not a problem, may I know the last 4 digits of SSN?
okay 4856
Perfect! May I know the extra amount that has been charged on the bill?
15% extra on the bill
Thank you for all the details, please give me a minute while I get this done for you.
yes sure that's my pleasure
I really appreciate for your patience, as there’s an increase in the government taxed you’ve been charged an extra amount. We’ll make sure there won’t be any increase in the bill from the next month.
oh thanks for your help
You're welcome, is there anything else I may help you with?
no thanks again
My pleasure! Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!
okay good bye have a nice day
Good bye and good day!