Hi,Good Morning
Hello good morning! You have reached the helpdesk of IT department, how may I help you?
I using skype few month, I got a problem
May I please know what is the issue you are facing?
an application not working
Not to worry I'll be able to help you, could you please help me with the information about you so that I could identify your details?
what details you need
May I please know your name and last 4 digit of your  account number?
name: william account number : 8907
Thanks William! Could you please let me know your company name too?
SSV infosys
Great! Could you please check if the application is of the latest version ?
Yes, I updated last week
Okay sure! Could you please try uninstalling the application and reinstall it and let me know if you face the same issue again?
OK I will try now
Sure! I'll be waiting, please do let me know if you still face the problem.
Now, its working fine. thank you for your support.
My pleasure!  That's great, is there anything else I may assist you in?
Nothing else, thank
You're welcome! Thanks for contacting us, feel free to reach us if you face any other issues. Have a nice day, goodbye.