Hey! How may I help you today?
HI
Hello.
I noticed a double charge on my credit card bill from Toys R Us on the 4th June 2018. It should be one. Can you help me fix this?
Oh I'm so sorry to hear that! I'll definitely help you with this and ensure this is not repeated. May I please know your first and last name?
Cindyanne Jones
Oh that's a nice name! May I also know the last four digits of your SSN?
6734 Thank you Riley!
I'd also require the complete credit card number.
7849 7328 4526 0662
Thank you. Could you help me with the amount of the charge?
125.98
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank You! One more question...
You're most welcome. Would there be anything else I may help you with? Sure! Tell me.
Yes I saw that you all are offering lower rates to some customers. Am I eligible for that?
You can check the eligibility by logging onto our official website i.e. www.ibdrebank.com. Once you log in to the website with all the required credentials, you'll be able to see an option which says "check eligibility criteria". By clicking this option, you'll be able to check whether you are eligible for the scheme or not.
Ok. I'll see.
I'll be happy if I could be of any more help for you today.
No. That's all hank you Thank you
I’m glad I could resolve this for you. Have a great day!