Hey there! Good evening. How may I help you today?
JUST MY PHONE IS CRACKED WILL YOU PLEASE FIX SCREEN IN PHONE
Sorry sir. I'll be unable to fix the screen. However, may I ask you is your phone screen damaged or broken?
BROKEN
Oh sad to hear that. I'm glad to be for help. Could you please help me with your full name?
GAYATHRI P
Awesome! Could also share your contact number and your email address linked with the account?
GAYATH24@GMAIL.COM
And your contact number would be?
+919556454650
I appreciate your patience in sharing the information. Would you please allow me a minute or two, while I do the needful?
OK
Thank you for staying connected. I'd like to inform you that, your broken device will be replaced with a brand new phone, and I request you to send the broken device in an envelope. We'll be unable to do the replacement, unless we get the envelope.  Would that be okay?
OKAY
Excellent! Is there anything more that I may help you with?
NO THANK YOU
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