Hey! A very good morning to you. How may I help you today?
Hi
Hello..
I have some error in credit card bill payment.
Oh! Sorry to hear that. I'll definitely help you. May I please know your first and last name?
Sameera I
May I also know the last four digits of your SSN?
8562
Thank you. I'd also require the complete 16 digit credit card number.
4325856789562486
Could you help me with the date and amount of the charge?
15/06/2018 and charge is 20$
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to credit the extra charge back to your account, and also kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Okay. thank you
You're welcome. I'll be happy if I could be of any more help for you today.
Thanks for your help.
You're most welcome. We are obliged to serve customers like you. We aim to make your Banking experience a pleasant one.
Yeah. Thank you very much
Have a great day ahead. Looking forward to seeing you soon.