hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
change my cable service
Sure thing! I'll be happy to help you with this. May I know your full name and your account number?
name is daisy and 218560974589
Awesome! May I also know the last 4 digits of the SSN and the current service you are using?
5190 platinum service
And, also may I know if you'd like to change to get a home phone services?
yes okay
Perfect! Thank you for that. Could you please allow me a minute or two, while I get this done for you?
yes that's no problem
I appreciate your patience in staying connected. I have upgraded you to the home phone services and this reflect on your bill from next month. Would that be okay?
yes okay thanks
You're welcome! Would there be anything else that I may help you with?
no thanks for  your wonderful help
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a wonderful day!