hi
Hello there! How may I help you today?
i want replace phone
May I confirm if your phone screen is broken or damaged?
damaged
Sad to hear that! I'll definitely help you with that. Could you please help me with your first and last name?
so only Shayna Mendez
And, could you also share your contact number and email address please?
99655224488 103 West Plymouth Ave. 
Lombard, IL 60148
Perfect! Thank you for sharing the information. Could you please allow me a moment, while I get this done for you?
ok
Thank you for staying connected. I'd like to inform you that, I've initiated a request for a replacement of your broken phone with a brand new phone and you'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok
I'll be happy if I could be of any more help for you today.
no
Lovely! Thank you for reaching out to us, I'm glad that I could resolve this for you.