Hi
Hey there! How may I help you?
I need to fix my mobile screen it was cracked
I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
Okay
Great! I'll do my best to help you with a replacement. Please may I know your name?
I'm Howard
Good to hear from you, Howard! Please could you help me with your contact number?
759-880-6632
Thank you. I'll also need your email address that's associated with your account.
howard.megan@gmail.com
Sure, thank you for your patience in providing the details. Please stay connected while I get this done for you.
Okay
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.