Hai.
Good morning, thank you for contacting enterprise software company, How may I help you?
I am using skype the application not working good.
Sir, what is the issue with the application? that's bothering you.
Messages not receiving properly.
Not to worry let's get your application updated. Could you please help me with your name?
Name : Joseph.
Thank you so much. Could you also help me with your Company name and the last 4 digits of your account number?
Account number :1954 , and the company name : Windstream Communications.
Great! Now could you go to windows programs and follow the given sequence:  All programs > software center > applications > updates application > skype > restart the application.
I will try it now.
Let me know if it's still not working.
I Can receive the message now. Thank you so much for your help.
Awesome! Would you need anything else I could help you with?
Nothing. My problem solved. Thank you.
Thanks for reaching out to us.  Have a great day ahead.