A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
My bill keeps going up and up each month. I need to find out why this is?
Oh! That's very rare to hear! We never had this complain in our cable service. Not a problem! I'll right away check with it. Could you please help me with your name and email address?
It's Andrew Guest and Gruest@gmail.com
I'd also require the last 4 digits of your SSN?
It's 6348
Thanks. Please allow me a moment while I check the same. I'd like to inform you that the increase in the bill is due to the increase in the taxes which is 5% now and it was 2.5% before. As there is a change in system, we have also sent you a mail regarding the same.
Okay. Well I would like to just cancel my service.
I request you to please give us a chance, there was a change in the amount of bill only because of the taxes, else the usage and the cost for the cable is the same.
As long as it's not going up anymore I will keep.
Sure, it won't go up once you subscribe for the new plan that will be on cards from next month. I'll personally look into your account and contact you once the plan is active. It will be affordable and also the service will be the best.
Okay great. That sounds good. Thanks for your help.
I'm glad, I was able to help you. Would there be anything else I may help you with?