hi
Hello! how may I help you?
please i want remove extra charge in my credit card bill
I'm sorry for that, It might have happened due to some technical error we are looking into. I'll  surely help you in this regards. May I know your first and last name please?
lilly dev
Would you please help me with the last 4 digits of your SSN?
5623
Could you please share your 16 digits credit card number?
567894658231465789
Would you please share the date, time and amount of the charge?
16/06/2018 10 am 200$
Thanks for being patient and sharing all that information, please allow me a moment while I look into your issue.
sure
Okay, I can see here that you have been charged extra $200, I'm really sorry for this, I've requested for a refund of $200 which you've to receive within 24 hours and also raised a complaint against this, It's because of some technical glitch we will surely resolve this soon. sorry for the inconvenience caused.  Would there be anything else I may help you with?
yes please change address on  my account
okay, I'll do it for you right away. could you please share your new address?
56 ambedkar street washington
Fabulous! I've have changed your address, you'll receive a message on your registered mobile number shortly, please acknowledge it. Would there be anything else I may help you with? I hope we are connected?
yes
Would there be anything else I may help you with?
thank you bye
Your most welcome. was really nice talking to you and a pleasure assisting you. Have a Great day ahead.