Hello, how may I help you today?
My last credit card bill was extra charged.
I’m sorry about it. I'll help you with that. Could you please help me with your name and the last four digits of SSN?
ram, 5847 5454256985475142
Is the given number is credit card number?
yes
All right. Could you please provide me the new address?
my complaint was extra charged. not address changed.
I am sorry about that. Alright. Please tell me the date and the time of the error.
hmm ok 25-06-18 around 10.25 am
All right. What was the amount charged?
$25
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries.
Can you tell me about " the company's new lower rates i saw in a commercial are available to me "
Concerned person from the dedicated team will contact you as soon as possible to discuss the lower rates. Let me know if you have any other queries.