Hi, my iPhone screen just cracked
Hey there! I'm sorry to hear that. Please could you help me with your name?
John Smith
Thank you, John. Could you please elaborate on the issue you're facing?
My iPhone screen just cracked
I'm sorry to hear that. However, I'll help you in the best way possible. Please could you share your phone number?
8888888888
Sure, thank you. Please could you also share your e-mail Id?
fake@email.com
Thank you so much. Please allow me a minute to work on your request.
OK
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. Please send the current broken device in the return envelope.