Hi! How may I assist you today?
HI MY PHONE IS DAMAGED
So sorry to hear that, But I won't be able to help you in fixing screen but I'll be able to help you apply for replacement for the phone if it is insured.
OK
May I please know if you'll like me to do that for you?
BROKEN
Sure! May I please know your full name?
RENU
Thanks Renu! Could you please help me with your contact number and email address?
9685426589 RENU@GMAIL.COM
Great! Please allow me a moment to check what I'll be able to do.
OK
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. Anything else I may help you in?
THANK YOU NOTHING ELSE
My pleasure! Have a great day, goodbye.