I want to know about my bill increasing month by month.
Hello! I'll be glad to help you out today. May I know your name and your account number?
Suresh and 3102367894125748
Could you also help me out with the last 4 digits of your SSN?
6411
Perfect! May I know the amount of charge being charged extra?
$49
Okay, please allow me a moment while I go ahead and check with your account.
okay
I highly appreciate your patience. I'd like to inform you that the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
ohh
Yeah, would there be anything else I may assist you with?
Kindly change my email id - suresh22@gmail.com
Sure thing! Could you also help me out with your old email address, just to confirm?
sure56@email.com
Thank you! Please allow me a moment while I go ahead and change your email address.
okay
Thank you for staying connected. I'd like to inform you that I've successfully updated your email address on your account which will be reflected in your account in the next 30 minutes.
okay
Would there be anything else I may asssit you with?
Nothing bye
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!
bye
Goodbye!