Hi
Hello! How may I assist you?
My cable service is always going up may I know reason
I'll surely let you know the reason. May I know your name and your email address?
Raj kumar & rajkumar007@gmail.com
Raj could you also help me out with the last 4 digits of your SSN?
SSN 2587
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the increase in your bill is due to the expiration of the promotional rate contract which was going on for the past 3 months.
Ok I want to close my cable service
Are you sure you want to cancel your cable service because we are coming up with new offers again and I'm sure you'll like it more this time.
Can you share me the offer details
As of now I won't be able to share the offer details to you, as there are not out yet officially but I assure you that we are coming up new offer. However, I can give you a 10% off right now for the next monthly bill.
ok i will continue
That's a great decision! Would there be anything else I may assist you with?
Nothing else
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!