Hey! How may I help you today?
I'd like to report an error in my credit card bill
Surely I will help you. May I please know your first and last name?
Sam Smith
May I also know the last four digits of your SSN?
7687
I'd also require the complete 16 digit credit card number.
95563896960
Thank you. Could you help me with the date and amount of the charge?
sure 09/05/2018
And the amount?
6500
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
One more thing: Are the company's new lower rates I saw in a commercial available to me?
We are glad that you are interested in our bank. However, for any information about the interest rates and loans, please feel free to visit our official website www.bankers.com.