Hey there, I'd be glad to assist you today!
hi please remove extra charge on my credit card remove this
Oh..no! I'm so sorry to hear that you were charged incorrectly, I'll surely help you out with this. May I know your first and last name please?
Lindsey Stanton
Perfect! Could you please share the last four digits of your SSN?
4870
Great! Could you please share the 16 digits of your credit card number?
8754632145058943
Okay, Could you please help me with the date, time and amount of the charge?
15th june 100$
Could you also help me with the time of the charge please?
256$ sorry 2.56 pm
Its Okay, That's absolutely fine. Thanks for being patient and sharing all that information. please allow me a moment while I look into your issue.
okay sure
Just to confirm, the amount of the charge is $100, correct?
yes There ?
Hey! I'm really sorry that this happened, It's because of some technical glitch from our side. However, I've requested for a refund of $100 to your account which you'll receive within 48 hours and Thanks for bringing this to our notice. I've also raised a complaint about this to our support team they'll resolve this as soon as possible. Would there be anything else I may help you with?
NO
Hey, we are connected!
ok
May I confirm if all your questions have been answered for today?
yes
It was really nice talking to you and a pleasure assisting you. Thanks for your time and patience, Hope to see you again. Have a amazing day ahead!