Hello there, how may I help you today?
Hi Drew
Hello!
My credit card bill shows an error
No worries, I'm here to help you out with that!
Okay
Could you please let me know your full name?
Vijay Sethupathi
Great! Could you also help me out with last 4 digits of your SSN and credit card number?
2384 02930801280497347
okay great! Could you also please help me out with the date of the charge and the amount of charge?
04/29/2018 700
Please allow me a moment while I check with the account.
Okay
I highly appreciate your patience. I would like to inform you that I've successfully removed the extra charge of 700 from your account.
Thank you very much
You're welcome! is there anything else I may assist you with?
Nothing else Thank you very much
Okay great! Thank you so much for your cooperation, have a great day!