HI
Hello there! How may I help you today?
MY PHONE IS DAMAGED AND SO PLEASE REPLACE THE PHONE
Oh sad to hear that! I'd be glad to help you with this regard. Could you please help me with your full name?
NAME: JANANI
Lovely! May I also know your contact number and email address please?
janani@gmail.com 678 999 0000
Awesome! May I go ahead and confirm your details?
yes
Perfect! Thank you for being patient in sharing the information, Could you please allow me a minute or two, while I get this done for you?
ok
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok thank you
You're welcome! Would there be anything else that I may help you with?