Hello there, how may I help you today? I hope we are still connected?
hi there is an error in my credit card bill i want to get the charge removed
No worries,  I'm here to help you out, could you please help me out with your full name and last 4 digits of your SSN?
peter bones 8899
Great! Could you also please help me out with your credit card number?
1111222233334444
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
date 29 feb amount 200
Okay great! Please allow me a moment while I do the needful.
ok
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $200 from your account.
thanks i also want to change my address
You're welcome! Sure! Could you also please help me out with your new address?
123 baker st
Okay great! Please allow me a moment while I do the needful.
ok
I highly appreciate your patience, I would like to inform you that your address has been successfully updated to 123 baker st.
thanks
You're welcome! Is there anything else I may assist you with?
i saw a commercial about new rates can you tell me if they are applicable to my account?
I would love to help you with that. However, for more insight into the lower rates, one of our members from the specialty team will get in touch with you to let you know more about the details.
ok
Is there anything else I may assist you with?
no that is all thank you very much
Okay great! Thank you so much for your cooperation! Have a great day!