Hello! good morning!
Hello Sam.
How may I help you today?
i have an error on my credit card bill. could you please resolve this
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Richard john
Perfect! would you please share the last four digits of your SSN?
6454
Great! could you please share the 16 digits of your credit card number?
5432 8430 4258 4602
Okay, would you please help me with the date, time and amount of the charge?
06/11/2018 and the time was 06:20 pm amount 15$
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
okay Sam,
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $15, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with?
nothing sam
I hope I have answered all your questions for today?
yeah definitely, all your answers are very helpful to me. thank you very much for your help .
I hope that was useful, It was really pleasure assisting you, Hope to see you again. have a nice day ahead!