Hello! How may I help you today?
Hi. I would like to report an error on my recent bill.
Sure, I appreciate you have got this to our notice. May I know your full name?
Jane R. Doe
Thank you,ma'am. Could you please elaborate the error for me to help you in this issue?
On 6/2, there is a double charge from Burger-O-Rama. That is, I was charged 34.17 twice.
I'm sorry that you have been charged twice for a single transaction. Could you please provide me your card number and also your SSN number for me to help you?
1234-5678-9012-3456 and 123-45-6789
Thank you, ma'am.  I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything I can do for you today?
Actually yes, I need to change my address as well.
Sure, ma'am. I'll be able to do that for you. Please provide me your new address.
123 E North St, Anywhere, CA 98765
That's great! Please allow me a minute while I work on it.
No worries. Take your time.
Good news, ma'am! Your address as been updated in the system. Would you need anything else?