Hello!
Hello I got an extra charge of $15 in credit card bill. Could you please check it for me?
Sure thing, May I please know your name and the card number please?
My name is James Victor and my card number is 4578 9854 3147 0496
Perfect! May I also know the last four digits of your SSN?
SSN 5483
Thank you. To process the request I'll now require the date of charge
Its June 10 2018
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.