HI\
Hello! Good morning. How may I help you?
ACCIDENTALLY MY PHONE WAS BROKEN
I'm so sorry for what has happened.
IT WAS DAMAGED
So sad to hear that. How may I help you?
REPLACE THE SCREEN
I'd be glad to help you regarding that. May I know your name please?
MAGATHI RAI
Alright Rai! Could you please share your phone number?
+91-6544-564-987
Awesome! Could you please provide the email address that is linked with the account?
MAGRAI12@GMAIL.COM
Great! Would you like to have a replacement for your damaged iPhone?
YES
Perfect! Could you please give me a minute to initiate your request?
OK
Thank you staying on hold. I've a good news for you. Your request has been processed and you'll be receiving the replacement device within a couple of business days. You need to send the current device in the return envelope. Is there anything else that I may help you with?
OK THANK YOU NO
Awesome! Have a wonderful day. Bye.