Hi,good morning
Hello! Good morning. Welcome to media cable services. How may I help you today?
My internet bill is too high
Oh that's bad! Could you please help me out with your name and 16 digit account number?
jack and 3467 7613 5843 9176
Thank you Jack! May I also know the last four digits of your SSN for verification please?
4683
Jack, May I please know the amount (extra) was charged on your bill?
$60
Jack! I see that there has been over downloading from your side and your limit has exceeded also I would like to add that your contract has expired suddenly and you no longer have the promotional rate. The sudden hike in the government taxes also have reflected in this month's bill.
ok
Awesome! Is there anything else I could help you out with for today?
nothing else
Alright! Have a good day! Hope to assist you in the future again. Goodbye!