Hello there! How may I assist you today?
Hi, my iphone screen is cracked
Sorry sir, could you please elaborate your query. Is your screen damaged or broken?
It is damaged, there is a big crack from the top to the middle
Sorry to hear that. I'd be glad to assist you with your query. Could you please help me with your first and last name?
Larry Robinson
Awesome! Could also help me with your contact number and email address linked on the account?
Sure.  My account number is 46215022121086 and my email is larry.robinson@gmail.com
Thank you sir, but I require your phone number?
514-987-5554
I appreciate your patience in sharing the information. Would you please allow me a minute or two, while I do the needful?
Sure, thanks for the help
As I've checked with my resources, I request you to kindly visit a nearby branch office. Our help desk associate will help you out with this. However, I'd also like to inform you that, he'll ask for the insurance copy to you. Kindly carry it with you so that it won't be a problem for you.
Ok, will do
Fantastic! Is there anything more that I may help you with?
No I'm all good, thank you very much
Thank you for reaching out to us, hope that was useful. Have a great day ahead!