Hi Jesse,
Hello there, How may I help you today?
My iphone screen was just cracked, so please help me to arrange new one
I apologize.  May I know is the screen is broken or damaged?
Screen was broken
Sorry to hear that. I'll be glad to help you with that. To assist you in best was possible, I'll require few details like your full name and contact number, Could you please share them?
Yes, Sure!My name is Ganesh kumar and the contact number is 8965423215
Great! Could you also share your email address linked with your account?
My email address is ganesh@gmail.com
Thank you being patient in sharing the information. Could you please allow me a minute or two, while I get this done for you? Thank you for staying connected, Good news sir, you'll be getting a replacement for the broken device with a brand new phone, and I request you to send the broken phone in an envelope. I'd like to inform that we won't be able to do the replacement unless we get the broken device.
Ok noted your information and i will send the broken phone in an envope.so please do the needful
Thank you so much.  May I confirm if all your questions have been answered for today?
Yes, Sure! and thank you for your help
Great! Thank you for reaching out to us. It was wonderful assisting you, hope that was helpful. Good day!