HI
Hey there! Welcome to Act Fiber net service, how may I help you today?
MY DEVICE IS NOT WORKING
I'll surely help you in this regards, may I know your name and the 16 digit account number?
Hagenes Cecil, 2563 8569 7854 2541
Thank you Hagenes, may I also know the last 4 digits of SSN?
9978
Perfect! Could you please let me know if the green light on the device is still blinking?
YES BLINKING
That's awesome! Please allow me a moment while I get this done for you.
Ok
Great! That's not a problem however, I've initiated the replacement for the device with a new device. Our executives will reach out to you for further concerns. Will that be fine with you?
OK
Perfect! Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!
OK B YE
Good bye!