Hello! Welcome to Prodesk software solutions. How may I help you today?
Hi I'm having some issues with the software
I'm sorry to hear that. I'll surely help you with the issue. Before we resolve the issue, could you please help me with your name and the last 4 digits of account number along with the company name?
Sure, Isham, 8375,Ditka organization
Thank you for providing the details. Could you please elaborate on your issue?
Surely, it's not getting an update since I've installed
All right! which software you are referring to?
Salesforce
All right! Since how long are you facing this update issue?
Since last month
All right! Please do not worry. I'll update the software for you. Please allow me a couple of minutes while I process your request.
Thanks Rory
Thank you for staying on hold. I've manually updated the software. This will not repeat in future. I hope your issues is resolved. Anyway, I'll raise a trouble ticket just to be sure about the update.
Thank you yes now it's updating
You're most welcome! Is there anything else i may help you with?