HELLO
Hello there, how may I help you today?
YES I HAVE A ERROR IN MY CREDIT CARD BILL
Apologies for the inconvenience caused to you. I'll help you out with that! Could you please help me out with your full name?
MY NAME IS JOHN FRANCIS
Could you also please help me out with the last 4 digits of your SSN?
MY SSN NO.4466
Could you also help me out with your credit card number?
MY CREDIT CARD NO.8526
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
06.17.18 AND TIME IS 2.40PM CHARGE IS $500
Okay! Thank you. Please allow me a moment while I check with the account.
OK SURE
I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $500 from your account. Also, I'd like to inform you that you'll receive an email within 24 hours assuring that the charge has been removed.
OK AND ALSO CHANGE MY ADDRESS
Sure! Could you please help me out with your new address for me to update in the portal?
MY NEW ADDRESS IS 25 GATEWAY STREET MI 589712
Okay! Thank you. Please allow me a moment while I update the address in the portal.
OK SURE I WAIT A MOMENT
I highly appreciate your patience, I would like to inform you that I've successfully updated your address to 25 GATEWAY STREET MI 589712.
OK THANKYOU
You're welcome. Is there anything else I may assist you with?