hi,good morning
Hello there, How may I assist you today?
my phone is damaged and so please replace the phone
No problem! I'll surely help you in this regards. May I know your name please?
rosy
Thank you! May I also know the phone number?
681 792 8142
Thank you! May I also know the email associated with your phone.
rosy@gmail.com
Perfect! I've done the needful. A replacement phone is on its way however please return the broken phone in the envelope provided.
ok
Is there anything else I may help you out with today?
nothing else
I hope you have a great day ahead. Goodbye!