Hello and welcome to universal cable customer service. How may I help you today?
YEAH
Great! How may I help you today?
trouble to connect cable
Oh! I'm so sorry to hear that. To help you with your matter, may I know your name and account number please?
suby 785623159425
Awesome! just for verification, may I know the last 4 digits of your SSN please?
4589
Thank you for all the details. May I know if the green light on your device is blinking or not?
blinking
Awesome! We will be sending you a replacement device. May I know your address please?
23, new street, chennai hey
Perfect! I've booked your order. You will be receiving a replacement device within 48 hours. We are extremely sorry for your inconvenience. Will there be anything else I could do for you?
no, it's okay thank you
Valuable customers like you are always welcome Suby. Thank you for staying connected with us. For any query, feel free to reach out to us.  Have a nice day and take care. Goodbye :)