hi
Hello there! Welcome to Brad Ford Web services, how may I help you today?
my device is not working
Sure, thing. May I know your name and the account number?
lilly 658741528741
Thank you Lilly, may I also know the last 4 digits of SSN?
5874
Perfect! Could you please let me know if the green light on the device is still blinking?
no
Not a problem, please give  me a minute to proceed further.
ok
I really apologize for the delay, we've sent you the device for the replacement. Our executives will reach out to you for further concerns.
ok
Perfect! Will there be anything else I may help you with?
ok no thanks
You're most welcome, thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have an awesome day ahead!