hai
Hello! Good morning. Welcome to media cable services. How may I help you today?
I need to change my internet connection
I apologize! I would like to let you know that we only deal with concerns related to bill increase and promotional offers related to it. So would you like me to help you with something related to that?
sorry I need to new  cable service
I'm sorry! I wouldn't be able to help you out in this regards. However you could contact your customer service department and report your concern there so they could help you out accordingly.
I need to  my bill keeps going
Alright! May I please know your name and email address so that we could take the procedure further.
my name is arun my email address is arun58@gmail.com
Thank you Arun! may I also know the last four digits of your SSN please?
My last four digits of your SSN is 5410
Arun! I see that there has been over downloading from your side and your limit has exceeded also I would like to add that your contract has expired suddenly and you no longer have the promotional rate. The sudden hike in the government taxes also have reflected in this month's bill.
okay
Great! Is there anything else I could assist you with for today?
No
Alright! Have a good day! Hope to assist you in the future again. Goodbye!