Hello
Hello! How may I assist you?
My bill keep going up every time
I'll check with your account and let you know immediately. May I know your name and your email address?
Mathew Willa - mathewwill75@yahoo.com
Could you also help me out with the last 4 digits of your SSN?
9575
Perfect! Please allow me a moment while I go ahead and check with your account.
Sure
I highly appreciate your patience. I'd like to inform you that the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
Okay , Please Cancel my cable Service
Are you sure you want to cancel the service because the increase in the bill is due to the tax rates otherwise our service rates remain the same and I assure you that we have the best service rates in the whole city.
Yes, Sure Cancel for me , Please
How about giving you a 10% off on your next monthly bill?
No thanks, Cancel the Service
Okay, as per your request I've deactivated your account which will be reflected on your account in the next 30 minutes. Also, I'd like to inform you that you can re activate your service whenever you wish to do.
Okay Thank You
You're welcome! Would there be anything else I may assist you with?
Nothing Thanks Drew
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!