Hello.
Hello! How may I help you today?
I have a problem with my iPhone, the screen cracked.
I'm sorry to hear about your phone. Surely, I'll help you get a replacement. Please may I know your name?
Dan Sanderson
Thanks, Dan! Please could you help me with your contact number?
My contact number is 12223234545
Perfect! I'll also be needing the email address associated with the account to help you further.
dan.sanderson@dsanderson.com
That's great, Dan! Highly appreciate your patience in providing the details. Please stay connected while I get this done for you real quick.
Okay.
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within the next three days. I request you to send the current broken device in the return envelope.
No problem.
Thank you for reaching out to us. Have a great day!