Hello there! how may I help you today?
Some amount debited my account so remove the amount
I'll help you with that. May I know your name please?
Louis Bartlett
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
9878 and 8768
May I know if it's a credit card or debit card?
credit card  sir
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
7767 and 4564
May I know the date and amount of the charge?
16th june and 500$
Thank you for the details. Kindly give me a minute.
ok
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
ok
Perfect! Is there anything I could assist you with?
no
Thank you for reaching out to us. Have a wonderful day ahead.