Hello there! How may I help you today?
Hi I want to fix my phone screen
Could you please confirm, if your phone screen is damaged or broken?
It is in a broken stage absolutely!
Sorry to hear that! I'd be glad to help you in this regard. Could you please help me with your first and last name?
I am Fernandes Dass
Lovely! May I also know your contact number and email address please?
Yes, 415.526.8581, fernandes.dass@comcast.net
Awesome! May I go ahead and confirm your details?
Sorry, please update my mobile number 415.326.5247 instead the old one
Sure sir! Perfect! Thank you for being patient in sharing the information. Please allow  me a moment, while I get back to you with a solution.
Okay, Please take your own time.
Thank you for staying connected. I'd like to inform your that, I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Oh! Great thanks!! Have a nice day :)
You're welcome! Let me know, if there would be anything more that I may help you with?