Hey there, how may I help you today?
Hi, Some amount debit without reason please remove that one
For sure. May I know your name please?
Leroy Roach
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
4855 and 4856
May I know the date and amount of the charge?
18th june 18
Could you please be more specific about amount of the charge?
50$
Thank you for the details. Kindly give me a minute.
ok
I appreciate for holding on, your request has been successful.
ok
Perfect! Is there anything I could assist you with?
company's new lower rates?
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
k
May I know if there's any other concern?