hi
Hello, how may I help you with today?
i need to report my credit card is extra charge remove
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
name : sunil , ssn no : 9954 and a/c : 8965
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
22/06/2018 , time : 18:23 , $22
Thank you. Give me just a moment while I update that for you!
ok
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
ok thank you so much
Your welcome, would there be anything else I may help you with today?
no thanks, have a nice day
It was wonderful talking to you. Have a great day