hai
Good morning! You've reached Net link Media/Cable Services. How may I help you?
my internet service not working
Sorry to hear that! I'll definitely help you in this regard. May I know your full name and your account number?
senthil 461385851218
Awesome! Could you please help me with the last 4 digits of your SSN number?
4561
Great! To proceed further, could you please restart the router and let me know if your facing the same issue again?
ok  restart the router
Alright! May I know if you are still facing the same issue after restarting the router?
sorry ok
I apologize, I haven't got your last response. Could you please restart the router and let me know if the issue is continuing?