Hello! Good morning!
Hello
How may I help you today?
Last month I purchase some product in my credit card. But purchase amount wrongly included high
Oh.No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
This is Lisa
Hey Ms. Lisa could you please share your last name?
Peter
Just to confirm, Your full name is Lisa Peter, correct?
Yes Perfect!
Perfect! Could you please share the last four digits of your SSN?
7410
Great! Could you please share the 16 digits of your credit card number?
4125 7896 1021 8521
Okay, Could you please help me with the date, time and amount of the charge?
05/21/2018 for $124
Could you please share the time of the charge?
10:29 am
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
sure!
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $124 which you've to receive within 48 hours. Would there be anything else I may help you with?