HII
Hello! Good morning!
I LOST MY CREDIT CARD
I'd be delighted to help you. Oh, I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please? I hope we are connected?
VICKY
Well, Vicky could you please share your last name?
NO LAST NAME
I'm sorry sir, However, we have many customers with the same name so we'll require your last name to find the correct account.
VICKY ANAND
Perfect! would you please share the last four digits of your SSN?
2564
Great! would you please share the 16 digits of your credit card number?
2564850236547852
Would you please help me with the date, when you used your credit card for the last time?
10/06/2018
Okay! so, did you file a police report about the lost credit card?
YES
Okay! Fabulous, I'll block your card right away. Please allow me a moment. Okay! I've blocked your card, you'll receive a email on your registered email Id. Kindly, acknowledge it. Would you like to order a new card?
OK YES
Okay! Awesome, I've ordered a new card for you on the same account address, which you should receive probably within 2 business days via post. However, In case if you fail to receive please contact us and notify us immediately. Would there be anything else I may help you with?
OK THANK YOU SO MUCH
May I confirm if all your questions have been answered for today?
YES
That's great! We want to provide a service that customers will remember. Have an awesome day ahead!