Hi, My credit card has been wrongly charged by your bank. remove it
I apologize for the inconvenience. May I know your name please?
Dennis Lillie
Hey Dennis, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
1254 and 8745
Thank you, May I know the date and amount of the charge?
The date was 9th june and amount was 80 dollars and time was 6 pm and transaction descriptor was LKOBOOKS
Kindly give me a minute.
OK
Thank you very much for the details. Your error of $80.00 as on 09/06/2018 has been successfully reported. The amount will be refunded in few days, please let us know if there's any other errors.