Hey there, good morning! I'd be delighted to assist to today!
Dear Team, I want you help to resolve Report an error in My credit card bill
Okay! I'm sorry that you were charged incorrectly, I'll help you out in this regards, May I know your first and last name please?
Vincy  Mathew
Perfect! would you please share the last four digits of your SSN?
7535
Great! would you please share the 16 digits of your credit card number?
9728626528765438
Okay, would you please help me with the date, time and amount of the charge?
amount $165. Date : 05/16/2018 Time : 8:30 PM
okay, thanks for being patient and sharing that valuable information, Please allow me a moment while I proceed with your request.
ok
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $165 which you've to receive within 48 hours. Would there be anything else I may help you with?
No Sam
May I confirm if all your questions have been answered for today?
yes
we are always here to help you out in any regards, Hope to see you again Mr.Vincy, Have a wonderful day ahead!