Hello! Welcome to Prodesk software solutions. How may I help you today?
hi hike message not received
I'm sorry to hear that. I'll surely help you with the issue. Before we resolve the issue, could you please help me with your name and the last 4 digits of account number along with the company name?
name:desire, account number:9049, company name:Mphasis Limited
Thank you for providing the details. Could you please let me know since how long you have been facing this issue?
1 week
All right! There must be a bug issue. I request you to uninstall the application and reinstall and check if it is working for you.
ok i try
Sure! Please let me know if the issue is resolved, once you perform the step.
problem solved
That's fantastic! I've raised a trouble ticket and will update it right now, so that this wouldn't be a intermittent issue anymore. Please allow me a minute while I manually update the required software.
ok
Thank you for staying on hold. I appreciate your time and patience. I hope that the issue is resolved. Please try sending messages to any of your contacts and check if you are able to do so.
yes,problem solved
That's fantastic. I would be sending you an email which has important technical links and a guide as well so that it will be useful in future. Is there anything else I may help you with?
nothing else
Thank you for choosing our services. I had a great time assisting you. Please feel free to reach out to us for further queries. Have a good day!