Hi
Hello! How may I assist you?
I just need to know  whether my cracked phone could be fixed as I have insured it
It'll surely be fixed. Could you help me out with your name?
I am James William
William would you like to claim your insurance where you'll be getting a brand new phone as a replacement for your damaged phone?
yes Drew..I will be much happy to get a new phone
Okay then William to claim your insurance I'd be requiring more details. Could you help me out with your phone number and the email address associated with the account?
845-877-6199 jwilliam@rediffmail.com
Thank you for sharing the information, please allow me a moment while I check with the department.
ok
Thanks for staying connected, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
Yes I could do that. Thanks for your assistance
You're welcome! Is there anything else I may assist you with?
No that's perfect for today thank you
Awesome! I'm glad I was of help! Thanks for connecting to us, hope you have a wonderful day ahead!