Hello! Good Evening, Fast net cable services. How may I assist you today?
tell the agent that 0y device is not working
Dear user please do not copy paste the guidelines, please try to be naturally conversational.
tell the agent that my device is not working
DEAR USER! PLEASE TRY TO BE CONVERSATIONAL AND DO NOT COPY PASTE THE GUIDELINES.
ok my device is not working
Oh that's bad, don't worry I'll be able to help you. Please let me know if the green light on the device still blinking?
ok
Alright! I'll just apply for a replacement device for you, may I please know your name and account number?
james 5487956546324562
Thanks James! But the account number given by you is incorrect, please check and let me know the correct it only consists 12 digit.
245163527589
Perfect! May I please know the last 4 digit of the SSN?
5427
Great! Please allow me a moment to check the details and get back to you.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device, you'll soon receive the device. Anything else I may help you in?