Hello, I need some help replacing a lost card, would you be able to help me?
Sure, I'm here to help you out. Could you please help me out with your full name, credit card number and last 4 digits of your SSN?
Angela Browne, and the card number is 5528-6665-0024-2102, and social ends in 0021
Awesome! Browne, could you also please tell me when was the card last used and was there any police report filed?
Wait I am sorry, that isnt my ssn! It should be 0031 I did file a police report, and I last used it on June 25th
Sure, no problem at all. Please don't be sorry. SSN noted as 0031.
Great
Good to know that you have filed a report, I really appreciate your efforts! Please give me a moment while I go ahead and block your card.
awesome, thanks a lot
Thank you for being patient, I'd like to inform you that I've successfully blocked that card and issued a new one which will be delivered to you within 2-3 business days.
Thats great news, thanks so much
I'm glad I was of help! Is there anything else I may assist you with?