My cable bill keeps going up and I need to find out why. Can you help me?
Hello! I'll help you out with that. May I know your name and the email address associated with the account?
Robert Atwood and Atwood901@gmail.com
Robert could you also help me out with the last 4 digits of your SSN?
Sure. 2734
Perfect! Please stay connected while I go and check with your account. Thank you for staying connected. I'd like to inform you that the reason behind the rise in your bill amount is that the contract of the promotional offer has been expired on your account.
Ok. Well the price is a little high for me so I'd like to cancel.
I understand your situation. However, I'd like to inform you that I can offer you an extra 10% off on your next bill and also we are coming up with new offers very soon which might be very reasonable for you. Would you still want to cancel your service?
Actually that 10 percent sounds good. I think I'll keep it for now.
That's awesome! Thanks for staying with us, I assure that you'll have no complaints from next time. :)
Great! Thanks so much for your help.
Pleasure is all mine! Would there be anything else I may asist you with
That Is all. Thanks
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.