hi
Hello! How may I assist you?
My bill keeps increasing
Please don't worry, I'll check with your account and let you know immediately. May I know your name and your email address?
Mohan & Mohandas312@gmail.com
Mohan could you also help me out with the last 4 digits of your SSN?
2578
Perfect! Please allow me a moment while I go and check with your account.
ok
Thank you for staying connected. I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
ok i will update  i cancal my cable service
Would you like to cancel your service?
yes
But I'd like to inform you that the increase in the bill is due to the tax rates otherwise our service rates remain the same and I assure you that we have the best service rates in the whole city. Hence, I kindly request you to give us a chance.
no please cancel
How about I'll give you a 10% off on your next monthly bill?
no please cancel
Okay as per your request, I'll go ahead and cancel your service and I'd like to inform you that your service will be deactivated in the next 30 minutes.
ok,thank you Thats all
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!