Hello, how may I help you with today?
I want check account balance
I would be glad to assist you on checking the balance. Could you help me with your name and last four digits of the SSN?
Cedric Waller 4499
Could you help me with the last four digits of your account number?
4420
Thank you, the account balance is $5.
NICE OK
Would there be anything else I may help you with today?