hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bill is too high
That's upsetting. I'll surely help you find the reason behind that. Could you please help me with your full name and your account number?
richard account no: 6785 3455 1234
Awesome! May I also know the last 4 digits of your SSN number?
9876
Perfect! Thank you for that Mr.Richard. Could you please allow me a minute or two, I'll get back to you with the reason?
ok
Fantastic! According to our system records, I see that your contract has expired and your no longer have  the promotional rates. Hence, There is an increase in your bill.
ok thank you
You're welcome! Is there anything else that I may help you with?
nothing else
Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!