Hello and welcome to universal cable customer service. How may I help you today?
HI, GOOD MORNING MY DEVICE IS NOT
Hello! Goodmorning! and welcome to universal cable customer service. Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
CARY AND 0967 4357 1765
Awesome! just for verification, may I know the last 4 digits of your SSN please?
2586
Great! Thank you for all the details. Is the green light on your device blinking?
YES
Nice! We will be sending you a replacement device. May I know your address please?
567, WASHINGTON STREET, HUDSON MA 0063
Thank you for all the details. I've forwarded your matter. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
OK NOTHING ELSE
Thank you for staying connected with us. For further queries, feel free to reach out to us. Have a nice day and take care. Goodbye :)