Hey there! How may I help you?
Need your help to resolve Report an error in My credit card bill
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I know your name?
Thomas
Thank you,Thomas. Please could you help me with the credit card number and also your SSN number?
Card no 625837516987256 and  SSN number 36589675.
Thanks again. Please could you provide me with the amount charged and also the date on which it was charged?
charged amount is $65. Date : 05/17/2018 , Online purchase
Okay. Thank you so much for bringing this to our notice. I understand you're worried. Please allow me a minute to personally look into the issue.
ok
Thank you for staying connected. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?