Hey there! How may I help you today?
Hi, I dropped my phone yesterday and the screen cracked I was hoping we could get it replaced
Sure, I'll help you with that. May I know your name please?
Michael Browne, and my phone number on the account is 203-898-6532
Awesome! Could you please share the email address on the account as well? Are we still connected?
124 Main street, Mastic, NY 11950
I see that you're confused. Could you please provide your email address?
Oh i am sorry! I thought you said address. The email address is MBrowne@yahoo.com
That's not a problem. Thank you for the details. I'd be able to get you a replacement. Do you want me to do that for you?
that would be great thanks
Perfect! Please allow me a moment to process your request.
ok
Thank you staying on hold. I've a good news for you. Your request has been processed and you'll be receiving the replacement device within a couple of business days. You need to send the current device in the return envelope. Is there anything else that I may help you with?