HI
Hello there! Welcome to Act fiber net services, how may I help you today?
I WANT TO CHANGE MY SERVICE
I'll do that for you, may I know your name and the 16 digit account number? '
PUSPHA, A/C NO:6218645297426159
Thank you Pushpa, may I know the last 4 digits of SSN?
SSN NUMBER:4529
Perfect! May I know the which service you currently?
PREMIUM CABLE
Awesome! May I know to which service you'd like to change to?
HOME PHONE
I'll surely do that for you, please give me a minute to proceed further.
YAEH SURE.
Thank you for staying connected, I've changed the service from premium cable to the home phone service. Is there anything else I may help you with?
NOTHING ELSE  ,THANKS FOR YOUR HELP
You're most welcome, thank you for choosing us. Have a great day ahead!
THANK YOU
Good bye!