hi
Hello! How may I assist you?
my internet bill is too high
No worries, I'll let you know the reason right away. May I know your name and your email address?
nivi & nivi78@gmail.com
Nivi could you also help me out with the last 4 digits of your SSN?
1409
Perfect! Please allow me a moment while I go ahead and check with your account.
Ok, I wait for your information.
Thanks for staying connected. I'd like to inform you that the increase in your bill is due to the expiration of the promotional rate which was active for the past 3 months.
ok
Would there be anything else I may assist you with?
nothing else
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.