Hello! Welcome to "Prodesk software solutions". How may I assist you today?
hai sir how are you? i want to a  software updates.
I'm doing well. Thank you for asking. How may I assist you today? Sure! I'll help you with that. Could you please help me with your name and the last 4 digits of account number along with the company name?
i want to a software updates.
Could you please help me with your name and the last 4 digits of account number along with the company name?
yes sir company name HC solution. 4 digits number 7586
All right! Please help me with your name.
my name is albert.
All right! Which application are you referring to?
my app skype
All right! I'll raise a trouble ticket and  will update to its latest version manually. Please allow me a minute while I look into the issue.
okay sir
Thank you for staying on hold. I've updated the application. Could you please restart the device and see if that is working?
thank you for this moment sir.
Is the issue resolved?
okay sir
Is there anything else I may help you with?
nothing sir
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