Hello, how may I help you today?
Hi rory.. i have problem with my credit card last month statement. I have charged for penalty charges for late payment, but following week bank was on strike.i cant able to pay
I’m sorry about it.  I'll help you with that. Could you please help me with your name and the four digits of SSN?
i have reached bank and tried in online platform. No channels to pay the bill thanujan vk 5876
Thanks Thanujan, Could you please share your complete credit card number?
Rory. 0012345678963258
All right. Please help me with the date and time of the error.
06/06/18 05:30 am
Okay. What was the amount charged?
amout: 560
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries.