hai
Hello there! Welcome to universal cable customer service. How may I help you?
change my cable service
Sure! I'll get it done for you. To proceed further, may I know your name and account number please?
yes sure my name is erick d magg and account number is 1580 1125 3891
Perfect! just for verification purpose, may I know the last 4 digits of your SSN please?
great the SSN number is 5942
Great! Thank you for all the details! may I know which service you are currently availing and which service would you like to switch to?
premium service to platinum service
Awesome! I've forwarded your request. You will be switched to platinum service within 2-3 hours. Have a happy time enjoying our service. Will there be anything I could do for you?
no thanks for your wonderful help
You are always welcome sir! Thanks for staying connected with us. Have a great day ahead! Goodbye :)