hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my cable bill keeps going up
I completely understand how that feels. I'll surely help you find the reason for that. May I know your full name and your account number?
yes sure my name is rosy buela and account number is 5129 0071 0312
Lovely! Could you also please help me with the last 4 digits of your SSN number?
gr great SSN number is 5768
Perfect! I appreciate your patience in providing the information. Please allow me a moment, while I get this done for you.
yes sure that's my pleasure
Well, I'd like you to be informed that the reason behind the increase in your bill is your contract for the basic cable services has expired and you no longer have the promotional rates.
oh yes okay
Great! Is there anything else that I may help you with?
no thanks for your wonderful help
You're welcome! Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!