Hi
Hello there, How may I assist you today?
I would like to fix my iPhone just cracked
No problem! I'll surely help you in this regards. May I know your name please?
My name is Robin Matt
Thank you! May I also know the phone number?
+1-202-555-0195
Thank you! May I also know the email associated with your phone.
robinrobmatt@reddiffmail.com
Perfect! I've done the needful. A replacement phone is on its way however please return the broken phone in the envelope provided.
Sure thank you so much for your assistance
You're welcome! Is there anything else I may help you out with today?