Hello, how may I help you with today?
Hello!  I am out of checks and was wondering if I could order those with you?
I'd love to help you on this one however that would not be possible. You'd have to visit your branch for the checks
Well shoot, Ok.  I would also like to check on my savings balance while I'm talking with you.
Sure! I'd be glad to assist you on checking the balance. Could you please let me know your name and SSN?
My name is Sally Johnson and my social is 554-73-8734
Thank you for the information. Could you help me with the last four digits of your account number?
Yes!  4567
Thank you for the information please allow me a moment to check the account balance Thank you for waiting patiently your account balance is $2000
Great!  Thanks so much for your help!
Your welcome, would there be anything else I may help you with today?