Good morning
Hello! How may I assist you?
I like to know the reason for my bill increase. I found it goes on increasing every month.
Please don't worry, I'm here to help you out with that. But could you help me out with your name and your email address?
I am Nancy Williams and email is nancy007@mail.com
Lovely! Nancy could you also help me out with the last 4 digits of your SSN?
SSN is 7149
Perfect! I kindly request you to stay connected while I go ahead and find out the reason for the increase in your bill.
Please go head
Thanks for staying connected. I'd like to inform you that the increase in your bill is due to the expiration of the promotional rate which was active for the past 3 months.
No information is given by the service provider.I am very much worried about it.. Please change my service I am not satisfied with current service.
I'm sorry but the expiration date was stated when you first activated your service which was 3 months back, we have also sent you a reminder to your registered email address regarding the expiration of the contract. However, no worries please give us one more chance so that I'll there won't be any complaint about the bill from next month. Also, we'll give you a 10% off on your next month bill.
Okay I accept your words. Let me see in coming months.
That's awesome! Thanks for understanding the situation, would there be anything else I may assist you with?
No thank you so much for your assistance.
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.