Hey! A very good morning to you. How may I help you today?
My last credit card bill was charged extra...
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Sunil chetty
Cool! May I also know the last four digits of your SSN?
7843
I'd also require the complete 16 digit credit card number.
5464987645673245
Thank you. Could you help me with the date and amount of the charge?
$27 And 25-06-18
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you so much for your effort
It was really nice talking to you and a pleasure assisting you. Would there be anything else I may help you with?