hai
Hello! How may I assist you?
my internet mode is not working since yesterday.
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
mani 123521425869
Mani could you also help me out with the last 4 digits of your SSN?
it is a 1254
Perfect! May I know whether you tried to restart your router?
help me to resolve this issue?
Yes I'll help you out with it. I kindly request you to try restarting the router once.
ok
Could you let me know whether the internet is working once you restart the router?
my internet mode is not working since yesterday.
I'd like to inform you that I understood your concern and I kindly request you to restart the router to resolve the connectivity issue.
my electronic device is not working
Okay may I know if the green light is working on the device?
no green light not working
Okay as the green light is not blinking on the device I'd like to inform you that the device isn't working. However, no worries I'll send the technician and a new device right away to your place so that he'll replace your old device and install a new one.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no  thanks
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead.