HI U ARE THERE
Hello. How may I help you today?
I HAVE CREDIT CARD LOST
I'm sorry for the loss. I'll be glad to assist you with the new one.
OK THANK YOU
Could you please help me with your full name, the last four digits of your SSN and your credit card number?
NAME : ANU SSN NO : 4444 AND A/C NO : 9855
Thank you for the information Anu. However I'll need your complete credit card number so that I can cancel the old one and issue the new card.
OK THANK YOU
You're welcome. Could you please help me with your credit card's 16 digit number so that I can cancel the old one and issue the new card?
1234567890119855
Great! Could you also help me with the date the card was last used? Was the police report lodged for the lost card?
NO 04/04/2018
Not a problem if there isn't any payment without your permission. But I suggest you to always report to police and file a complaint for the lost card. I'll go ahead and cancel the lost card and issue a new one on your name. It will be sent to you by tomorrow. Would there be anything else I may help you with?