HI
Hello there, Good morning!
I MADE A PURCHASE OF $100 BUT IT SHOWS ME A $200 ON MY CREDIT CARD BILL
okay! I'll surely help you with that, May I know your first and last name please?
ROB LUZ
Great! could you please share the 16 digits of your credit card number?
8542103265987452
Perfect! would you please share the last four digits of your SSN?
6549
Okay, would you please help me with the date, time and amount of the charge?
19/06/2018 TIME 03.30
would you please help me with the amount of the charge?
EXTRA CHARGE OF $100
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $100 which you've to receive within 48 hours. Would there be anything else I may help you with?
THANK YOU
did I answer all your questions?
YES THANK YOU BYE
I'm glad that I could resolve this for you. It was really my pleasure assisting you. Have an amazing day ahead.