Hello there, how may I help you today?
Hello, there is a charge that does not belong to me on my credit card bill this month, and I'd like to have it removed.
I apologize for the inconvenience caused to you, could you please help me out with your full name and last 4 digits of your SSN?
My name is Enny Buddy, and the last four are 1234
Great! Could you also help me out with your credit card number?
317555489279387029 The date on the charge is 6/10, time 1pm, and the amount is $45
Thank you! Please allow me a moment while I remove the charge for you.
Thank you
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $45 from your account.
Thank you, I very much appreciate that. Do I need a confirmation code or anything in case it shows up on my next bill through some error?
You're welcome, Enny. I would like to inform you that a confirmation mail has already been sent to your registered email address, you can use that email for reference in the future.
Excellent, thank you again.
You're welcome! I’m glad I could resolve this for you. Have a great day.