Hello! How may I help you?
HI
Hello again! Please could you help me with your name?
MY CREDIT CARD BILL EXTRA CHARGE PROVIDE CLARA IS MY NAME
Thank you, Clara! Could you please share your credit card number and SSN?
2525
Thank you, could you also share the SSN number please?
3356
That's great! Thanks! I would be need the amount charged and also the date on which it was charged to help you further.
100
Sure, when was it charged?
06/25/2018 8pm hi
Sure, Please allow me a minute to look into the issue.
ok
Thank you for your patience. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
ok thank u nothing else
Thank you for reaching out to us. Have a great day!