Hi Spencer I have an issue with my credit card bill
Hello there! I'll help you with that. May I know your name please?
Elizabeth woods
Thank you Elizabeth, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
the last 4 digits of my ssn is 9876 and the last 4 of my card number is 5550 my address is 1711 marsha road, in pittsburgh pa
Perfect! May I know the date and amount of the charge?
the date was 6/13/2018 the amount was 75.00 the time of the charge was at 11:28pm
Thank you for the details Elizabeth. Please give me a minute to proceed further.
is everything ok, I thought I lost ya your welcome
I hope your concerns are resolved. Please do let me know if there's any other concern?
yes. I would like the charge to be removed from my bill
Thank you for staying connected. The error in the credit card bill of $75.00will be refunded shortly.
thank you so much. will it be done today. or would it take a few days Thank you very much for removing the charge
You're welcome. It'll be refunded in a very short span of time. This might take 6-8 hours. I'm sorry for the inconvenience caused you Elizabeth.