A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
i want to upgrade my internowt service
But, this is the cable service you've contacted.
every  monthliy bill was going up can you piease check
Are you referring to the cable bill?
yes
I'll check it right away! May I know your name and email address please?
my name is arun and my arun@gmail.com
I'd also require the last 4 digits of your SSN?
4543
Please allow me a moment while I check the same.
ok
Thanks for being patient. I'd like to inform you that the increase in the bill is due to the increase in the taxes which is 5% now and it was 2.5% before.
ok thanks
Great! Have a great day ahead and please feel free to contact us in case of any further queries.