hi
Hello! How may I assist you?
my device is not working
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
Boyle Tara & 665685693256
Boyle could you also help me out with the last 4 digits of your SSN?
5399
Perfect! May I know if the green light on the device is working?
ok
Could you let me know if the green light on the device is blinking?
working
Great! As the green light is working I'd like to inform you that the device is working but as you're saying that it is not working I'll send you a new device as a replacement so that there is no issue with the device in the future. I hope that is fine with you?
ok
Awesome! Should I confirm all you queries have been answered for today?
yes
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.