hai
Hello! Good evening, Fast net cable services. How may I assist you today?
my device is not working
That's bad news, may I please know if the green light on the device still working?
yes it's problem
Okh! I'll be able to help you get the replacement, may I please know your name?
name is robin d magg
Thanks Robin! Could you please let me know the complete 12 digit account number?
yes sure the account number is 258745903158 hello there are you connected
Great! Sorry for the delay in response, could you please share the last 4 digit of SSN?
2846 this is ssn number
Perfect! Please allow me a moment to proceed further.
yes sure that's my pleasure
Thanks for waiting, I've processed your details and have applied for a replacement of the device, you'll soon receive the new device please make sure you return the damaged device. Anything else I may help you in?
no  superb your'e welcome,
My pleasure! It was great assisting you, have a great day. Goodbye.