Hey there! How may I help you?
hi, my last credit card bill was charged extra. so kindly refund it.
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please help me with your name.
Andy
Thanks, Andy! Please could you also help me with the credit card number and also your SSN number?
5478 and 9875
Sure sir. Please could you provide me with the amount charged and also the date on which it was charged?
$74 and 18-06-18
Please stay connected while I work on it.
ya sure.
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
ya, I want to  change my address on my account.
Sure, I'll be able to do that. Please provide me your new address.
1/984, Saren vaalis street, UK
Sure, please allow me a minute to update your address.
ya sure.
Good news! I've updated your address on the system, you’ll be receiving a confirmation e-mail shortly. All communications will be made to the new address. Would you need anything else?
yes. Can you tell me about  the company's new lower rates I saw in a commercial are available to me.. this is final enquiry,
Sure thing! I've contacted the concerned authorities. They’ll be connecting with you in the next 24 hours and help you with the low interest rate accounts. Would you need anything else?