HI
Hello there! Welcome to Act fiber net services, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I really apologize for that, may I know your name and the email address?
NILA & NILA45@GMAIL.COM
Thank you Nila, may I also know the last 4 digits of SSN?
7656
Perfect! Please allow me a moment while I get this done for you.
OK
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill at the right time to avoid the inconvenience.
OK THANKYOU
You're welcome. Will there be anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day!