hai
Hi! Good evening, Fast net cable services, how may I assist you today?
change my  internet servic change my internet services
Absolutely! I'll be glad to help you, may I please know your name?
meenakshi
Thanks Meenaskhi! May I please know your 12 digit account number?
895621458789
Perfect! Could you please let me know the last 4 digit of the SSN?
9845
Great! May I please know which service are you currently using?
internet services
Are you currently on basic pack?
yes
Alright! Would you like premium or platinum pack?
premium
Perfect! Please allow me a moment to process your request.
ok
Thanks for waiting, I've processed your request I have changed your basic pack to premium pack, now you can enjoy the premium benefits. And you will be charged accordingly, anything else I may help you in?
0ok no thanks
Alright! It was great assisting you, have a great day. Goodbye.