Hello, how may I help you today?
Hi wanna check my check my account balance
Sure.  I'll help you with that. Could you please help me with your name and the four digits of SSN?
Willie Billy & SSN 9247
Thanks Willie. Please provide me your last 4 digits of the account number.
1468
Thank you for the information. I see that you have $5000 in your account. Let me know if you have any other queries.