Hi
Hi! Welcome to universal cable customer service. How may I help you today?
My device is not working
Oh! I'm so sorry to hear! To proceed with your issue, may I know your name and account number please?
Raghav Kanna 382893847732773
Perfect! just for verification purpose, may I know the last 4 digits of your SSN please?
8796
Great! Thank you for all the details. Is the green light on your device blinking now?
No
We are really sorry for your inconvenience. We will be sending you a replacement device, may I know your address please?
73 Logan Ave. 
Laurel, MD 20707
Superb! I have placed your issue forward. You will be receiving a replacement device within 2-3 days. We are really for your inconvenience. Will there be anything else I could do for you?
Nothing else Thank you very much
You are always welcome Raghav! Thanks for staying connected with us. For any query, feel free to reach out to us. Have a great day ahead. Bye :)