Hello
Hey there, you're connected to Star cable customer service! How may I help you today?
Could you please check my cable bill,..because my bill keeps going up compare than previous bill
Oh! Sorry for that! I'll right away check that! May I know your name please?
My name is John Patrickson
Could you also help me with your email address please?
My email address is johnpatrickson558@ymail.com, and my SSN is 4467.
Perfect! Thanks for the information. Please allow me a moment while I check it for you.
Ok
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
Ok, If it possible to cancel subscription please cancel it..or else please cancel your cable service..
Sure, I've cancelled the subscription and your bill will not be charged more from next month. Do you still want to cancel the cable service too?
Wow. Thank you, No.. Don't Cancel your service. Just continue...
You're always welcome! Have a great day ahead and please do reach out to us in case of any further queries.