hi
Hello! Welcome to Star cable customer service.
my device is not working
How may I help you today? Oh! I'm really sorry to hear that. To proceed further, may I know you name and account number please?
Henry walter,  ACCOUNT NUMBER: 7654 3456 2345
Perfect! Just for verification purpose, may I know the last 4 digits of your SSN please?
1343
Awesome! Is the green light on your device blinking?
YES
Superb! We will be sending you a replacement device. May I know your residential address please?
908 HILLSHIRE LANE, BOSTON MA 678
Great! I've placed your request. You'll be receiving a replacement device within 2-3 days. Is there anything else I can help you out with?
NOTHING ELSE
Thank you connecting with us. For any further queries, feel free to let us know. We're always here to help you. Have a nice day ahead. Bye :)