Hello
Hello! How may I assist you?
My Cable Device  is not working
No worries, I'll solve your problem right away. May I know your name and your account number?
Jenifer - 4575 5847 8547 5475
Jenifer could you also help me out with the last 4 digits of your SSN?
9587
Perfect! Jenifer could you please switch off the router and then switch it on and let me know if the internet is working?
Wait No, its Not Working
Okay then I'd like to inform you that there is a problem with your router. However, no worries I'll send you a new router immediately so that your problem will be solved right away. I hope you're fine with that?
Okay, Thank You Drew
You're welcome! Would there be anything else I may assist you with?
Nothing Else Thank You Drew
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead.