My last credit card bill was charged extra.
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please may I know your name?
Suresh
Thank you,Suresh. Please could you help me with the credit card number and also your SSN number?
5454152565489562 and 2546
Thanks again. Please could you provide me with the amount charged and also the date on which it was charged?
$58, 25-06-18
Okay. Thank you so much for bringing this to our notice. I understand you're worried. Please allow me a minute to personally look into the issue.
ya, sure...
Thank you for staying connected. I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?