Hi Drew
Hello there, how may I help you today?
I have an error on my credit card bill
No worries, I'll help you out with that! Could you please help me out with your full name?
My name is Angappan
Great! Could you also please help me out with the last 4 digits of your SSN?
6342
Could you also help me out with your credit card number?
39749837984798985
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
05/27/2018 480
Okay! Thank you. Please allow me a moment while I check with the account.
Okay i am waiting for you
I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $480 from your account.
Thank you very much Then i want to change my address
You're welcome. Sure! Could you please help me out with your new address for me to update in the portal?
54, K.r Nagar
Okay! Thank you. Please allow me a moment while I update the address in the portal.
Okay
I highly appreciate your patience, I would like to inform you that I've successfully updated your address to 54, K.r Nagar.
Thank you Let me know company's new lower rates
You're welcome. Is there anything else I may assist you with? I would love to help you with that. However, for more insight into the lower rates one of our members from the specialty team will get in touch with you to let you know more about the details.  Is there anything else I may assist you with?
Nothing else thank you very much Have a great day
Okay great! Thank you so much for your cooperation. Have a great day!