hii
Hello there, How may I help you today?
I LOST MY CREDIT CARD
Don't worry. I would be glad to help you out in this regards. May I know your name please? Reminder- dear customer, we are able to see that you're having multiple chats at the same time, please don't share the same information with all the associates and kindly have a natural conversation and please be conversational as much as possible.
RAVI OK
Thanks Ravi. To pull up the information I will require your last 4 digits of the SSN.
4586
Perfect. Could you please provide me your complete credit card number.
2568741285347852
Thank you. Could you please provide me the date when card was last used.
15/06/2018
Furthermore I'll like to know that, was a police report filed for the same?
YES
Perfect. I will now go ahead and cancel your old card which is missing and issue a new one for you which will be sent to your address soon.
OK THANK YOU
My pleasure. Anything else I may help you out with?