Hello
Hello there! Good morning! You've reached NTA software center, How may I assist you today?
I'm having some problems updating my Photoshop
I apologize for the inconvenience faced. That's minor issue, I'll fix that issue immediately. May I know your name and the last four digits of your account number please?
Yes, my name is John Doe and the digits are 8745
Thank you for sharing your details. Now, could you also help me with your company name?
The company is called Artdigital
Thank you John! Could you please elaborate more about the query? what issue are you facing while updating Photoshop?
Photoshop says "There was an error while updating the program. Servers are currently Down"
Oh! Just give me a moment I'll go ahead and check with my tech team and get back to you.
Okay
Thank you for being patient! I've checked with my team, The serve is down for about 15 minutes, because there are few updates in the application. I apologize, I can understand that this might lead to delay in your work but please bare with us.
Okay, I understand. Thank you for checking, Sam!
You're welcome! I just got the notification, Hurrah the server is up! You can use the application hassle-freely. :)
Ohh, great! I'll complete the update now
Yes! Please try and update your application, If you still face the issue kindly get back to us. I'll help you out. Is there anything else I may help you with?
That's all! Have a good day!
Superb! Thank you for reaching out to NTA software center! We are glad to resolve your tech queries. Have a great day ahead!