need  for fixing the  phone screen
Hello! I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
yes
Sure! I'll do my best to help you. Please may I know your name?
Jeremiah Manning
Sure, Jeremaih! Please could you help me with the contact number?
99089877657
Sure! Please may I also get the email address?
dexter@msn.com
Sure, thank you so much for sharing the details. Please allow me a minute to work on it.
ok
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
ok
Thank you for reaching out to us. Good day!