Hi
Hey there! How may I help you today?
I want to get some help to fix my phone screen
I'm sorry about your phone. I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
yes, please help me to get replacement
Sure, Please may I know your name?
Beatriz Porter
Sure, Beatriz! Please could you help me with your contact number?
yes, 754.914.6654
Please could you also share the email address associated with your account?
beatriz.porter@comcast.net can you please change my mobile number? i have sent a wrong one.
Sure, no problem about that. Please share the correct contact number and I'll get it changed right now.
Thanks, 425.963.7542
Sure! My pleasure. I've made the changes. Please stay connected while I get this done for you.
Ok, take your own time.
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
Ok, sure.
It was a pleasure assisting you, Beatriz! Thank you for reaching out to us. Have a great day! :)