hi,good morning
hey there! Good morning! You're connected to Sam, How may I help you today?
My device is not work
Oh no! May I know if the green light on the device is blinking?
yes
Alright! I've informed my team about your device issue, they'll send you a new router. which you'll receive within 24 hours. Is that okay with you?
yes ok
Alright! May I know your full name and the last four digits of your SSN?
Parker Leonard, SSN : 8664
Perfect! Could you please share your account number?
2142 8794 6846
Awesome! Thanks for giving me all that details. As I've mentioned above you'll receive the device shortly. In case you don't receive the device, you can contact us immediately I'll help you.
ok thank you
You're welcome! Is there anything else I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
Thanks for reaching out to us! It was really nice talking to you. We're always here to help you! Have a great day ahead! Good bye. :)