I am having trouble connecting to the internet
Hello! No worries, I'll help you out with that. May I know your name and your account number?
Mina Williams, 06234487
Could you also help me out with the last 4 digits of your SSN?
of course 5665
Perfect! Could you let me know if you can connect to the internet once you switch off the router and switch it on again?
I have tried restarting the router several times to no avail, should I try again?
Okay as you're informing that you've already restarted the router and it does not work, I'll do one thing I'll send you a new router as a free replacement at the earliest to solve your problem as soon as possible. I hope you'll be happy with that?
That would be great. Thank you
You're welcome! Would there be anything else I may assist you with?
all good, thank you Drew
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!