hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
my internet bill is too high
I apologize for that, could you please help me with your name and the email address?
eva.ratke@hotmail.com name:eva
Thank you Eva, may I know the last 4 digits of SSN?
5530
Awesome! may I know how much amount has been charged on the bill?
45$
I'm sorry for that, please give me a minute while I get this done for you.
ok
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $45. Please ensure to pay the bill on the right time to avoid the inconvenience.
ok thank you
You're welcome, is there anything else I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!