Hello! Welcome to Prodesk software solutions. How may I help you today?
Good Morning Rory Rory I have some issues in automatic updates of my apps.Could you help me fix it?
I'm sorry to hear that. I'll surely help you with the issue. Before we resolve the issue, could you please help me with your name and the last 4 digits of account number along with the company name?
Sure My name is Jacob Williams and my account number is 3567 and company is Logitech.
Thank you for sharing the details. Please do not worry. I'll try my best to resolve the issue.
I like to inform you that my Skype & Outlook have issues in periodic updates and checking the global servers. So please could you look into it and solve the issue accordingly.
I'll raise a trouble ticket and will help you with the update issue right away. Please allow me a minute while I look into the issue.
Please take your time Rory...
Thank you for staying on hold. I appreciate your time and patience.
That's Okay! May I know the updates of the issue?
I've updated the software and please restart the device and check if you are able to access the applications.
Thanks Rory! I will restart and check the same. If I have any issues still. I will get back to you. Thanks a lot for your support in this issue. Have a great day..Goodbye!.
You're most welcome! I'll raise a trouble ticket for this as this is the intermittent issue. Let's check the system for couple of days and see if everything is okay. I will send an email with the trouble shooting steps for reference. Is there anything else I may help you with?
All my queries are cleared Rory. No more help needed right now...
Thank you for choosing our services. I had a great time assisting you. Please feel free to reach out to us for further queries. Have a good day!
I will check as per your trouble shooting steps and will monitor for couple of days. If there is still issues in it. I will get back to you.. Thanks a lot.. Have a Good day.. Bye!
Sure! Bye.