Hey there! Good morning. How may I assist you? Hope we're connected?
Yes, we are connected and I am able to chat
Great! May I know your concern please?
Oh dear, my screen on my iPhone cracked and I need to get it fixed
I'm so sorry for what has happened. Do you like to have a replacement mobile delivered to you?
is that covered under the insurance policy I currently have?
In order to know that, I'll be needing your details like your name and phone number. Would you mind sharing them?
no problem, my name is Kate Upton and my phone number is 212-867-5309
Alright Kate! Could you please share your email address on the account?
Yes, my email address is kate@supermodelsinc.com and I live at 5555 Skinny River Bend, Uberville, NY 86753
Yeah! You'd be able to get a replacement device for your damaged phone. Would you like to get that delivered ?
Is there any charge for the replacement device, I am not willing to pay for it.
You need not pay for the replacement device. It is covered in the insurance policy you've opted for.
am I able to upgrade to a newer model under my policy?
I'm so sorry. That's not possible. If you'd like to get a new model, you'd have to pay the additional amount.
to I have to pay the full cost of the new phone, or just an up-charge?
You just need to pay the up-charge. Hope we're connected? As there's no proper response from your end, I'd have to end this conversation.
ok, I will take the replacement phone that is covered under my insurance plan
Awesome! Please give me a moment to initiate the process. Thank you for waiting. I appreciate your patience. I've processed the request for a replacement device and you'll be receiving it in a couple of days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with? AS there's no proper response from your end, I'd have to end this conversation. Thank you for reaching out to us. Have a nice day. Bye.