Hai Sam, Could you help me
hey there, good morning!
I have an error on my credit card bill and also have an extra charges. so kindly resolve this.
Yes of course, I would be glad to help you today! Oh! I'm so sorry for that, we have been working on this issue, I can understand that it is wrong to be charged incorrectly. our technical team is working on this they will resolve this issue as soon as possible.
okay thank you
May I know your first and last name please?
ANDREW JOSE
Perfect! would you please share the last four digits of your SSN?
9546
Great! could you please share the 16 digits of your credit card number?
yeah, 6448 8224 7531 9564
Okay, would you please help me with the date, time and amount of the charge?
06/02/2018 , time 02:15 pm and the charge 27$
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
okay, sam thanks for your help.
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $27 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our IT team.  Would there be anything else I may help you with?
Rightnow Enough, thank you so much.
I hope that was useful, did I answer all your questions for today?
yeah, your answers are all very useful.
I'm glad that I could resolve this for you. It was really my pleasure assisting you. Have an amazing day ahead.