Hey there, how may I help you today?
hi
Hello there!
My last credit card bill was charged extra amount? so kindly solve this issue
I'll help you with that. May I know your name please?
Andreya
Hey Andreya, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
2589 5748
Perfect Andreya! May I know the date and amount of the charge?
18-06-18
Could you please be more specific about the amount of charge?
$25
Kindly give me a minute.
ya sure
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
ok, I want to change my address on your account
For sure, Is it the same account ending with 5748 you are referring to?
yes My new address was 15/26, ram street, IN
Awesome Andreya! Please give me a minute to assist you further.
ya sure.
Thank you for staying connected. Your request has been successful and updated to 15/26, ram street, IN.
Thanks, And. can you tell me about the company's new lower rates I saw in a commercial are available to me
You're welcome. I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
than you
Always a pleasure, is there anything else I could assist you with?
nothing else..
Thank you for reaching out to us. It's a pleasure assisting you.