hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
Not to worry about that, I'd be glad to help you fix that. Could you please help me with your full name and your account number?
Lueilwitz Emily, 6556 4585 9658
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
1333 & blinking
Alright! Thank you for the information. Please allow me a moment, I'll get back to you with the details.
Ok
Great! In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok
Wonderful! Would there be anything else that I may help you with?
Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're welcome! Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!