HAI
Hello and welcome to universal cable customer service. How may I help you today?
MY device is not working
Oh! I'm so sorry to hear that. To help you with your issue, may I know your name and account number please?
JESSLY JESSLY123@GMAIL.COM
Great! just for verification, may I know the last 4 digits of your SSN please?
7867
Thank you for all the details. May I know if the green light on your device is blinking or not?
NO
Oh! I'm really sorry to hear that. Be assured! We will be sending you a replacement device. May I know your address, please?
rtr street USA
Perfect! I've booked your order. You will be receiving a replacement device within 48 hours. We are extremely sorry for your inconvenience. Will there be anything else I could do for you?
NO THANKS
You are always welcome. Thank you for staying connected with us. For any query, feel free to reach out to us. Have a nice day. Goodbye :)