HAI
Hello good  morning! How may I help you?
MY PHONE IS CRACKING
Sure! May I please know if your phone screen has been damaged or broken?
DAMAGED
Alright! So Sorry to hear that but I'll be able to help you in this regard, may I please know your full name?
PRAVEEN NIO
Thank you Praveen! Could you please share your contact number?
678 908 5643
Perfect! Could you please let me know your email address?
PRAVEENA@GMAIL.COM
Great! Please allow me a moment to check with the team in this regard.
OK
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
OK THANK YOU
You're welcome! Anything else I may help you in?
NOTHING ELSE
Alright! Have a great day, it was pleasure assisting you. Goodbye.