hai
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
tell the agent that my device is not working
I apologize, could you please be more clear with your query?
my device is not working
I regret your inconvenience. I'll surely help you in this regard. May I know your full name and your account number?
nallu 251238452314
Awesome! Could you please help me with the last 4 digits of your SSN number?
85623 8545
Perfect! To proceed further with your query, could you please check and let me know if the green light on the router is working?
ok
I apologize, I haven't got your last response, May I know if the green light on the router is blinking?
router is blinking
Alright! Not a problem, to avoid such issues further, I'll get a replacement done for the router, and our executives will  reach you out within 2-3 days. Would that be okay?
okay
Great! Let me know if there be anything more I could be of help.
no thanks
Great! Thank you for choosing Net link services, we are always here to help you. Goodbye!