Hey there, how may I help you today?
HELLO
Hello there!@
I WOULD LIKE TO KNOW ABOUT THE NEW LOWER RATES OF THE COMPANY..
I'll help you with that. May I know your name please?
WHETHER IT IS AVAILABLE FOR ME OR NOT? MY NAME IS HANITH ARORA
Thank you Hanith, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SURE.. SSN NUMBER - 8469 ACCOUNT NUMBER - 4698
Perfect! I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
SURE..
May I know if there's any other concern?
IS THAT NEW LOWER RATES AVAILABLE FOR ME OR NOT?  OR I WILL COME TO KNOW THAT LATER? AS I HAVE SEEN THAT IN THE COMMERCIAL.. SO I AM NOT SURE ABOUT IT.
I apologize for the inconvenience caused to you, however there is no right representative to give you exact information regarding the bank rates.
OH OKAY.
Is there anything else I could assist you?
NO THANKS.
You're most welcome. Have a great day!