HI
Hi there! You're talking to the customer executive. How may I help you today?
I WANT TO UPDATE MY OUTLOOK
I'll surely help you with this. May I know your name and last four digits of account number please?
LUCY 4512
Great! Please tell me the name of the company.
PST LTD
Perfect! Please try updating the latest version of the outlook from the software center. In case you are unable to do so, kindly let me know.
Ok.
Is the issue resolved?
Yes
Great! Is there anything else I may help you with?