hi
Good morning! You've reached Net link Media/Cable Services. How may I help you?
bill keeps going up
I regret your inconvenience. I'd be glad to help you resolve the issue. May I know your full name and your email address?
lily lily@gmail.com
Awesome! Could you also please help me with the last 4 digits of your SSN number and the extra amount on the bill?
5874 200
Thank you for that Ms.Lily. Please allow me a moment, while I get this done for you.
ok
I appreciate your patience in holding up. Well, I see that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?
no thanks
Amazing! Thank you for choosing us, wish to serve you again. Have a nice day!