Hi!!!
Hello! I'll be glad to help you out today. May I know your query?
Drew I hope you could give me a clear reason for my bill increase. If not I am in need to switch to some other service.
I understand your concern regarding the rise in the bill, I'll let you know the reason right away. Could you help me out with your name, email address and the last 4 digits of your SSN?
I am James Martin and my email is james.martin@mail.com, SSN is 3478
Perfect! James I kindly request you to give me a moment while I go ahead and check with your account.
Yeah!gohead
Thank you for staying connected. I'd like to inform you that the reason for the increase in the bill is due to the increase in the tax rates which increased from 2.5% to 4%.
My God this is frustrating to hear. Why could you reduce the Plan rate according to tax which could help customers like me. Okay please close my service. I will look out other options where I could get service in less rate.
I know the tax rates are bothering everyone, however as you suggested we'll try our best to get our plan rates down so that we can suffice the increase in the tax rates and that way it'll help all our customers. I assure you that I'll personally look into this issue and make sure that it is solved at the earliest. Also as a one time exception I'll go ahead and give you a 10% off on your next monthly bill so that it'll cover your expenses, I hope you'll be fine with that?
Yeah! thanks. But soon make a decision to reduce the service bill inorder to continue service.
Surely, I'll escalate this issue to the higher management for the decision to be taken immediately. Would there be anything else I may assist you with?
Thank you so much for your assistance. Have a great day. Bye
It's always a pleasure assisting valuable customers like. Thanks for reaching out to us, hope you'll have a great day ahead.