hi
Hello! I'm Casey. How can I help you today?
change my service
Alright! Could you please help me with your name and 16 digit account number?
moris 8873565437876
Thank you! May I also know the last four digits of your SSN?
7767
Thank you Moris! May I know what service are you currently using?
cable
Could I know to what service would you like to change to?
premium cable
Alright! I will help you in this regards and activate the premium cable right away.
ok
Is there anything else i could assist you with today?