HI
Hello, how may I help you with today?
I LOST MY CREDIT CARD
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
NAME - KILO SSN - 1235 CARD NO  - 1020
Could you also let me know when was the last time you've used the credit card?
16/06/2018
May I ask if you have filed a police report?
YES
I've just blocked the card and issued a new one which will be reaching you in 2 days.
THANK YOU SO MUCH
Your welcome, would there be anything else I may help you with today?