hai
Hello! Thank you for connecting to AIM services, how may I assist you today?
i have a problem in my software
I'm sorry about that. However, no worries I'm here to help you out. Could you please let me know the name of the software/application with which you're facing an issue?
it is skype..
Alright, could you let me know what issue are you facing with the Skype software/application?
my software misses its periodic updates..
No problem, I'll solve your issue right away. But before that could you please help me out with your name and the last 4 digits of your account number?
name - mohit singh number - 4201
Perfect! Mohit could you also please help me out with the name of your company?
it is ocean company hey there drew.. are we connected
Awesome! Thank you for providing all the required information, I'd like to inform you that for the time being I've updated your application to the latest version of 2.02, I've also informed the technical team to look into your issue so that your application is up to date all the team, our team will get in touch with you in the next 30 minutes.
that's great.. thanks also to check the global status of servers..
My pleasure! Could you let me know about which application/software global status do you require?
skype
Alright, please allow me a moment while I go ahead and check the status of the server.
sure.. i will wait
Thank you for being patient. I'm sorry that the server has been down for the past 30 minutes and I understand how upsetting it must have been for you. However, no worries it was just due to a small technical glitch which has been resolved and you'll be able to use the application in the next 30 minutes.
oh okay drew... thanks for the help..
Pleasure is all mine! Would there be anything else I may assist you with?
nothing else.. that's it drew
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead!