HI
Good morning! Welcome to Act Fiber-net Broadband, how may I help you today?
My bill was going up for every month can you please check
I'll surely check that for you, may I know your last name please?
My name is Raj
Thank you Raj, may I also know the email address and the last 4 digits of SSN?
My email id id raj6754@gmail.com and My SSN is 6745
Perfect! Thank you for the details, please allow me a minute to see the reasons behind the increase in the bil..
Ok
Thank you for staying connected, I see that you're assigned to a contract and the contract of plan has been expired. As you no longer have a promotional rate you find the bill has been increased.
Ok now I want to close my cable service
I really apologize, we can provide you the one time promotional rate.
How munch % you are giving
we are offering you with 10% off on your next monthly bill.
Ok
Awesome! We are happy to serve the offer for you.
Ok thanks for your support
You're most welcome, will there be anything else I may help you with?
Nothing else
Awesome! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!