Hai, Good Morning
Hello! Good morning. Welcome to media cable services. How may I help you today?
why my bill keeps going up every time
Oh that's bad! could you please help me out with your name and email id?
Mary - marysamual95@yahoo.com
Before we go ahead! Could I have the last four digits of your SSN for verification please?
7584
Thank you Mary! I see that there has been over downloading of pictures and videos from your end and there was also a sudden expiration of your monthly contract and you no longer have the promotional rate. All these factors were taken into consideration and your bill was sent accordinly.
okay, cancel my cable service
Mary, I would like to offer you a 10% off on your next month's bill as a compensation from our side. Due to recent government taxes hike. We would like to retain you as our customer so would you please be considerate and take this offer and continue to use our service? Are we still connected?
yes, Pls cancel the service
Alright! I have canceled your account! Please do reach out to us if you would want to use our service in the future again. Is there anything else I could help you out with for today?
Nothing Else
Alright! Have a good day! Hope to assist you in the future again. Goodbye!
Thank You
You're Welcome!