hi charlie
Hello! Welcome to AT&T cable company. How may I help you today?
i having a trouble connecting to the internet
I'm sorry to hear that. I'll help you out for sure. May I first know your name?
my name is ganesh
Sure, Ganesh! I'll also require the account number and your SSN number for verification.
account number 741258963258 SSN number8521
Thank you so much. Could you please tell me if you're facing connectivity issues or is that a device malfunction?
my device is not working
Oh, could you tell me if the green light on the device is blinking?
yes
Surely, if the green light is blinking then the device is working. As you're saying that the device is not working. I'll get you a replacement device and you can enjoy our service after installment. Is that okay?
yes
Great! Would there be anything else that I could help you with?
no need
Sure, I'm glad I could help. Thank you for reaching out to us. Good day!