HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY INTERNET BILL IS TOO HIGH
Sure, thing! Could you please let me know your name and the 16 digits of account number?
VIJI AND 7654 7909 0868 8479
Thank you Viji, may I also know the last 4 digits of SSN?
9586
Thank you for the details, may I know how much extra has been charged on the bill?
$65
I'll surely look upon the reasons for the increase in the bill. Please give me a minute while I get this done for you.
OK
Thank you for staying connected. As you've not paid the previous month bill, you've been charged an extra amount of $65.
OK
Is there anything else I may help you with?
NOTHING ELSE
Should I confirm that all your queries have been answered for today?
OK
Perfect! It's a pleasure assisting you, have an awesome day ahead