Hi
Hello there, How may I assist you today?
Hi My phone screen damaged today, I want to know the replacement details.
No problem! I'll surely help you in this regards. May I know your name please?
James Brown
Thank you! May I also know the phone number?
522.326.8516
Thank you! May I also know the email associated with your phone.
jamesbrown18@comcast.net
Perfect! I've done the needful. A replacement phone is on its way however please return the broken phone in the envelope provided.
Okay, sure.
Is there anything else I may help you out with today?