Hi. I need to check on a couple of things.
Hello! Welcome to Air USA! What can I do for you today?
Well, first I'd like to check on my seat assignment for my flight.
Absolutely! It will be my absolute pleasure to assist you today. Please may I first know your name?
Bob Smith.
Nice to met you, Bob! Could you please also share the booking confirmation number?
It's abc989.
Sure, thank you so much, Bob! Could you please allow me a minute to check the system? Thank you for your patience. You're assigned to the seat number H2, which is an aisle seat. Would you need anything else?
If this was real, I'd hang up now.
I apologize for the inconvenience caused to you. However, I hope you understand that there was a connected glitch on my end. Would you need anything else? I assure you this won't repeat again.
I'd like to change the seat. I've decided I want a window seat and I'd like to have the boarding pass sent to me.
Absolutely! Please give me a minute to check if there are any window seats available. Great news! A window seat is available on the second row and I've successfully changed your seat to B2. Is this okay?
Yes.
Great! Would you like the boarding pass to be sent through your email or contact number?
Email is fine.
Okay, could you share your email address, please?
You should have it already. It's unhappy@customer.com
No! We haven't ever had this email address saved on our system. It's the first I guess. Anyways, the boarding pass has been sent. Please do reach out to us at anytime in case of any queries.
OK.
I'm glad I could HELP! Would you need anything else?
No, that's all.
Okay. Thank you for reaching out to us. Good day!