Hello
Hello, how may I help you today?
I have got an excess charge on my credit card bill. Could you please help me with that?
I'm sorry about it. I'll help you with that. Could you please help me with your name and the four digits of SSN?
My name is Jerry S. Waugh and the four digits of SSN is 5985
Thank you. Could you please share the complete credit card number?
My credit card number is 4532 6368 9022 0742
All right. Please tell me the date and the time of the error.
It was charged on 05/24/2018
All right. What was the amount charged?
The amount of $25 has been charged
Don’t worry, I've updated your bill statement. You would be receiving a confirmation message in a while. Let me know if you have any other queries.