hi
Hello there, how may I help you today?
there is an error in credit card charge
Apologies for the inconvenience caused to you. I'll help you out to remove the extra charges, could you please help me out with your full name?
Ron mathew
Great! Could you also please help me out with last 4 digits of your SSN?
1457
Perfect! Could you also please help me out with your credit card number?
187796643323
Awesome! Could you also please help me out with your new address? I'm so sorry!
address is not changed
I wanted to ask could you please help me out with the amount of the error charge.
ok , it is $15 charged yesterday 10.30 am
Okay great! Please allow me a moment while I check with the account.
ok
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $15 from your account.
Ok great thanks for the help.
You're welcome! Is there anything else I may assist you with?