hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my  device is not working
I regret for the inconvenience your facing. I'll surely help you with this regard. May I know your full name and your account number?
jimmy 325478857485
Awesome! Could you also please help me with the last 4 digits of your SSN number and if the green light on the router is working?
2145 no
Alright! I think I have located the issue in the router. I'll send a new router as a replacement to the old one. Our executives will contact you at the earliest.
ok
Great! Let me know if there would be anything more I could do for you.
ok
Amazing! Thank you for choosing us, we are always here to help you with any issue related to media/cable. Goodbye!