HI
Hey! A very good morning to you. How may I help you today?
I NEED TO REMOVE THE EXTRA CHARGE FROM MY A/C
Sure! That won't be a problem. Certainly, I'll help you. May I know your full name?
NAME : RAMYA
Cool! May I also know the last four digits of your SSN?
9998
I'd also require the complete 16 digit credit card number.
8521364795632145
Thank you. Could you help me with the date and amount of the charge?
20/06/2018 AND $50
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
OK THANK YOU
You're most welcome. Would there be anything else I may help you with?