HI
hey there, I'd be glad to assist you today!
REPORT AN ERROR IN MY CREDIT CARD BILL AND TO CHARGE REMOVED
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
KARUPPU PRAVIN
Perfect! would you please share the last four digits of your SSN?
7542
Great! would you please share the 16 digits of your credit card number?
9526566252487988
Okay, would you please help me with the date, time and amount of the charge?
18/6/2018 3.00 P.M  $200
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
OK
Hey! I'm really sorry that this happened, It's because of some technical glitch, I've requested for a refund of $200 to your account, Thanks for bringing this to our notice, I've also raised a complaint about this to our support team.  Would there be anything else I may help you with?
OK THANKS
Hey, just to confirm, Did I answer all of your questions for today?
YES
It was really nice talking to you and a pleasure assisting you. We want to provide a service that customers will remember. Have an awesome day ahead!