HI
Hey there, how may I help you today?
WANT TO CHANGE MY A/C ADDRESS
For sure. May I know your name please?
NAGAMMA
Thank you, Could you let me know the last 4 digits of SSN and the last 4 digits of account number please?
SSN - 9855 A/C NO - 7412
May I know your new address as well?
NO - 96/74 BEN ROAD CH - 11
Awesome! Kindly give me a minute.
OK
I appreciate for holding on, your request has been successful.
THANK YOU
You’re most welcome. Is there anything else I could help you with?
I NEED TO REMOVE THE EXTRA CHARGE FROM MY A/C
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN - 9855 A/C NO - 7412
May I know the date and amount of the charge?
19/06/2018 EXTRA CHARGE OF $100
Thank you for the details. Kindly give me a minute.
OK
Thank you very much for the details. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
THANKS
May I know if there's any other concern?