Hello there, How may I help you today?
I would like to report an error in my bill
I would be glad to help you out in this regards. May I know your name please?
Coco my name is Coco
Thanks Coco. To pull up the information I will require your last 4 digits of the SSN.
6969 the last 4 digits are 6969
Perfect. Could you please provide me the last four digits of your credit card number.
the last 4 digits are 1234
Great. Now I'll require the date of charge and the amount of charge.
the date is 6/11/2018 and it is for $106.99
Awesome. I have gone ahead and remove the charges for you. I also apologize for the error that happened.
thanks a lot!
My pleasure. Anything else I may help you out with?
nope!
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