Hello there, How may I help you today?
I need to have a charge removed from my card
I would be glad to help you out in this regards. May I know your name please?
jack jeremy
Thanks Jack. To pull up the information I will require your last 4 digits of the SSN.
2222
Perfect. Could you please provide m your complete credit card number.
4565674334789000
Thanks. To process the request I'll now require the date of charge and the amount of charge.
07/12/2018 $546
Awesome.I have processed the request and the charge of $546 has been removed. I do apologize for the inconvenience caused.
thanks i also need to change my address
You're welcome!  May I know the new address , so that I can update the same for you.
45678 lakke way lane, mew york , ny 109898
Great. I have gone ahead and updated the new address for your convenience.
thans
My pleasure. Anything else I may help you out with?
I want to know if the new lower rates I saw in a commercial are available to me?
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information. Are we still connected?
yes thanks
Is there anything else I may help you with ?
no
Thank you for using our live chat service, and we hope to hear from you again! Goodbye!