hai
Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
change my home phone service
Sure! I'll be able to help you in this, may I please know your name and account number?
james james@gmail.com
Thanks James! I'll need to know your account number and also the last 4 digit of the SSN?
546478962354 ssn 2154
Perfect! May I please know which service are you currently using?
premium service curently using
Amazing! What service would you like to change to?
premium service
You want to change from premium service to whats service?
yes
Please let me know what service you want to change to?
premium service
Do you want to change from premium to again premium?
yes
That means you don't want to change your service?
i want to change my premium service
Please let me know to what service should I change to?
change my home phone service
Alright! Please allow me a moment to process your request.
ok
Thanks for being so cooperative, I've changed your premium service to home phone service with effective from now. Anything else I may help you in?
ok no thanks
Alright! It was great assisting you, have a great day. Goodbye.