hi
Hello there! You've reached Blue fire Software company, how may I help you today? I hope we are still connected?
YES  checking the global status of servers IN OUTLOOK
Sure! I'll help you with that, may I know your name and the last 4 digits of account number please?
NILOK my  account number is  5412
Thank you, Nilok. Could you please let me know the name of the company you're working for? I hope we are still connected?
HTCS
I'm sorry for in the inconvenience you've faced. Thank you very much for notifying the issue, you can now check the page or reload the page and let us know if you're still facing the issue. I hope we are still connected? Dear user, as there's no response I'd be forced to end the conversation. Thank you, have a great day ahead!