Hello, how may I help you?
Hi Rory I think my credit card is stolen. Can you help me out?
Oh! I'm sorry about that. I'll help you with that. Could you please help me with your name and the last 4 digits of the SSN?
Yeah sure my name is William Smith Last four of my SSN is 1111 Sorry, the last four of my SSN is actually 1112
All right. Thank you for the information William. Please provide me your credit card number.
1234 5678 9101 1121
Okay. When did you use your card last time?
I last used my card on June 10th, around 8pm
Okay. Let me know if you have filed any police report regarding this issue.
Sorry I just remembered. I used my card on June 11th in the morning to buy a coffee
All right. Let me know if you have filed any police report regarding this issue.
Ok I will do that.
I have cancelled your card and a new card will be issued shortly.
Ok great, thank you Rory!
You're welcome William. You would be receiving a confirmation message regarding this. Let me know if you have any other queries.
Nope, I got it all. Thank you
All right. I had a good time assisting you. Please do feel free to reach out to us for further queries. Have a good day. Bye now.