Hi there, how may I help you today?
Hi, Good Morning. My iPhone screen was just cracked.
Sure! I'll help you with it, may I know your name and phone number?
william and 798 546 0987
Thank you William, could you please let me know email address associated with the account?
nellie.grant41@yahoo.com
Awesome! Thank you for the details, as you've already have an insurance. We're glad to provide you the replacement, please give me a minute to proceed further.
yes
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope.
For further details about the replacement, please feel free to contact us at any point of time.