hi
Hello! Good Morning, How can I assist you today?
why my bill increase every month
I apologize for the inconvenience, Firstly could you please help me with your name and email id?
james john jamesj89@gmail.com
Thank you James, Now may I also know the last four digits of your SSN for verification?
7865
Alright! James, I see that due to the sudden expiration in your monthly contract and also due to the increase in the government taxes you have a hike in the bill. I'd also like to add to the contract expiry that you no longer have the promotional rate as well so, you were charged extra for this month
ok i want cancel my service
I apologize for the inconvenience caused but, Just as a compensation, only for you I could offer you 10% off on your next monthly bill so that you could continue the service and keep your account open with us
ok bye
Awesome! Do I take this as conformation that you are keeping your account open with us?
yes
Perfect! I have already added a 10% off on your next month's bill. Is there anything else I could assist you with for today?
no bye
Alright! Have a good day, it was wonderful talking to you and would be glad to assist you again as well. bye!