hi Charlie
Hey there! How may I help you?
My credit card bill shows an error
I'm sorry about that. I'll do my best to help you. Please may I know your name?
Deepaka Padugone
Hello Deepika, please could you help me with the credit card number and also your SSN number?
3425 92837492857452
Thanks, ma'am. Please could you provide me with the amount charged and also the date on which it was charged?
05/11/2018 450
Thanks again, please give me a minute to resolve the issue.
Okay
Thank you so much for bringing this to our notice. I'm sorry that you have been charged extra. However,I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
Thank you very much Nothing else
You’re welcome. Always a pleasure to assist valuable customers like you. Have a great day!