Hi
Hello! How may I assist you? I hope we are still connected?
yes  internet  service
Could you help me out with your query?
sorry change my service
I'll help you out with that. May I know which service are you using right now?
yes
May I know which service are you using right now?
yes
Are you using home phone service or cable service or internet service?
yes
Could you please confirm which service are you using right now?
internet
Okay! Would you like to upgrade your service to a faster internet service?
yes
Great! I'll help you out with that. May I know your name and your account number?
ajianu 545862458945
Ajianu could you also help me out with the last 4 digits of your SSN?
5154
Perfect! I'd like to inform you that according to my sources you're currently using 10 MBPs speed internet service which you can upgrade to faster speed of 25 MBPs or 50 MBPs. Would you like to upgrade your service for a better experience?
25 MBPs
Awesome! I'd like to inform you that I've successfully upgraded your service which will be activated in the next 24 hours.
ok thanks
You're welcome! Would there be anything else I may assist you with?
no thanks
Awesome! Thanks for reaching out to us, hope you'll have a great day ahead!
ok by
Goodbye!