HI
Hello there, How may I help you today?
I LOST MY CREDIT CARD
Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
ALBIE MORNE
Perfect! would you please share the last four digits of your SSN?
8520
Great! could you please share the 16 digits of your credit card number?
526247859752103
Perfect! would you please share the last four digits of your SSN?
ALREADY PROVIDED
I'm sorry but that message was sent due to some technical error i know you have already shared that with me. I'm really sorry Would you please help me with the date, when you used your credit card for the last time?
16/06/2018
Okay! so, did you file a police report about the lost credit card?
YES
Okay! Fabulous, I'll block your card right away. Please allow me a moment.
OK
Okay! I've blocked your card, you'll receive a email on your registered email Id. Kindly, acknowledge it. Would you like to order a new card?
THANK YOU BYE
Okay! Awesome, I've ordered a new card for you which you'll probably receive within 2 business days via post However, In case you don't receive. Kindly, contact us immediately.
THANK YOU SAM BYE HAVE A NICE DAY
Yes we are connected! Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!