Hello I have got $5 extra charges in my credit card bill. Could you please help me to remove that charges?
I'm very sorry for the inconvenience caused to you. May I know your name,last four digits of your SSN and credit card number?
My name is William Jackson. last four digits of ssn is 9570 and credit card number is 9534 0217 0473 8841
Thank you. Could you please let me know the date of the charge, time of charge and amount of the charge?
It was charged on 06/14/2018 at 10 am and the amount of charge is $5
Thank you. Give me just a moment while I update that for you!
Okay Sure
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
Great! Thank you for your help Alex
Your welcome, would there be anything else I may help you with today?
Nothing else. Thanks a lot
It was wonderful talking to you. Have a great day