MY PHONE SCREEN WAS DAMAGED
Hi there, Sure! I'll help you with it, may I know your name and phone number?
SANJAY SINGH PH-+1-456-789-1234
Thank you Sanjay, may I know the email address associated with the account?
SANJAYWARRIOR@HOTMAIL.COM
Awesome! Thank you for the details, as you've already have an insurance. We're glad to provide you the replacement, please give me a minute to proceed further.
OK
Thank you for staying connected. I've initiated the replacement and the replacement will only take place if you send the broken device through envelope and the replacement process happens within 36 hours after receiving the broken or damaged device
OK SURE
Will there be anything else I may assist you with?