HI
Hey there, You're connected to Star cable customer service! How may I help you today?
MY DEVICE IS NOT WORKING
Oh! I'm so sorry to hear  that! Not a problem! I'll help you out, may I know your name?
ROBIN
Could you also help me with your account number?
8574 5896 4204
Perfect! I'd also require the last 4 digits of your SSN.
8047
Did you restart the router?
YES
Okay, May I know if the green light on the device is blinking?
WORKING
Okay, May I know if the green light on the device is blinking?
WORKING
Great, For now, if the green light is blinking and even then the router is not working, I'll escalate this issue to our technical team and they'll change your router and install a new one. Would that be okay?
OK
Great! I have made a request and it will be installed within 24 hours. Would there be anything else I may help you with?
NOTHING ELSE
Superb! Have a great day ahead and please feel free to contact us in case of any further queries.