Hello, how may I help you?
Hi Rory I lost a credit card I need the old one cancelled and replaced with a new one
Oh! I'm sorry about it. I'll help you with that. Could you please help me with your name and the last 4 digits of SSN?
My name is Chaka Zulu and my SSN is 0082
Thanks Zulu. Please provide me your credit card number.
228172326495
Thank you. When did you use your card last time?