hai
Hello there! My name is casey. How may I assist you today?
bill keeps going up
Oh that's sad! I'll see that right away. May I know your name please?
james
Thank you! May I know your email id and last 4 digits of the SSN?
2653
And also the email id please?
james@gmail.com
I see that your bill is high because of increase in government tax.
ok
Is there anything else I may help you with?
no thanks
I hope you've a great day ahead. Goodbye!