Hi,good morning
Hello! Welcome to ACS Software Solutions! How may I help you today?
I am using skype
Sure, how can I help you with that please?
message is not send properly
I understand it would have been upsetting, however, I'll do my best to get you out of the situation. Could you share with me your name and the last four digits of your account number?
john and 6481
Sure, nice to hear from you, John! Could you also share the company you're from?
IT company
Sure, thank you. Could you tell me if you're using the latest version of the application?
yes 7.0
Okay, could you please try upgrading the application to the latest version which is 8.5?
ok
Sure, could you tell me if the application is running now?
yes
That's wonderful. Would there be anything else that I could help you with?
nothing else
I'm glad I could help. Thank you for reaching out to us. Great day!