Hi Jesse
Hello there, Good evening!  How may I help you today?
Jesse my iPhone got crashed yesterday. Is there any way to fix it or replace it as I have insured it.
Sorry to hear that! I'll definitely help you with that. May I know your full name please?
My name is Kelly John
And, could you please help me with your contact number and email address linked with us?
Sure jesse ..Please take a note of it...718-369-6934 kelly.john138@gmail.com
Perfect! Thank you for the information, Please allow me a moment, I'll be back with the solutions.
Take your time Jesse
I appreciate your patience in in staying connected. I'd like to inform you that, I've initiated for a replacement of your broken phone with a  brand new phone, you'll have to send back the broken device in an envelope and only then you'll get the replacement done.
Thanks Jesse and I really glad to know it. Sure will send you the broken phone in return.
You're welcome! May I confirm if all your questions have been answered for the day?