hi, good morning
Hello there! Welcome to Act Fiber net services, how may I help you today?
My device is not working
I'll  be glad to help you with that, may I know your name and the 16 digit account number? I hope we are still connected?
6754 0912 6563 2310
Perfect! Could you please be more specific with your name as well?
jennifer
Thank you Jennifer, may I also know the last 4 digits of SSN?
8193
Perfect! Could you please let me know if the green light on the device is blinking?
yes
Not a problem, please give me a minute to proceed further.
ok
Thank you for staying connected, we've sent you a new device with the replacement of the old one. Will that be fine with you?
yes
Awesome! Is there anything else I may help you with?
nothing else
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!