hi,good morning
Hello! I'll be glad to help you out today. May I know your query?
My internet bill is too high
No worries, I'll let you know the reason behind the rise in the bill May I know your name and your email address?
jack and jack27@gmail.com
Could you also help me out with the last 4 digits of your SSN?
3947
Perfect! Please allow me a moment while I go ahead and check with your account.
ok
Thank you for staying patient. I'd like to inform you that the reason behind the increase in your bill is that the promotion offer which existed for the past 3 months has been expired.
ok
Would there be anything else I may assist you with? I hope we are still connected?