hi
Hello there! Welcome to Act Fiber net Service, how may I assist you today?
any discount available in my cable service
I'll surely do that for you, could you please let me know your name and the last 4 digits of SSN?
james 4587
Thank you James, may I also know the 16 digit account number?
1457861258963214
Perfect! Could you please confirm if you're a student or an active military member or over the age of 65?
i am student
That's awesome! To proceed further, could you please help me with the name of the university you attend and the year you'll be graduated?
anna univarcity 2015
Awesome! May I also know the ID number as well?
kjuy4587
Thank you for all the details, please give me a minute while I check the best discounts for you.
ok
Thank you for the details, as you can see we serve the 3 plans those are: basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels) and the current promotions for each of the cable are 10% off premium cable if you sign for a 3 month contract or 15% off platinum cable if you sign for a 3 month contract. May I know which plan you'd like to choose?
basic ($50 per month - 50 channels)
Sure! However, the basic cable contract serves only 50 channels and has no  discount and the platinum cable contract serves all the channels and has the higher rate of discount.
ok thanks
You're welcome, do you want to switch from basic to the platinum cable?
no thanks
My pleasure! Not a problem, you're now serving the basic. Please reach out to us for further details. Will there be anything else I may help you with?
no need thanks for you help
Always a pleasure! It's a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!