Hi Sam
Hey there, a very good morning!
Good morning
I'd be delighted to assist to today!
My credit card bill shows an error Could you please remove the charge?
Yes, I apologize that due to some technical glitch, your facing this issue. our support team is working on it and we'll resolve it as soon as possible. May I know your first and last name please?
My name is Sundhar Moorthy
Perfect! would you please share the last four digits of your SSN?
9873
Great! would you please share the 16 digits of your credit card number?
49579438789572349785
Okay! also, would you please help me with the date, time and amount of the charge?
05/27/2018 11:21 PM
Okay, could also help me with the amount of the charge?
235
Okay! please allow me a moment while I proceed as per your request.
Okay
Okay, so Sundhar, I can see here, you were charged incorrectly, This issue is from our side, we are working on this to get it resolved for you as soon as possible, However, as of now I've made a request of refund of $235 which you should be receiving within 48 hours. Would there be anything else I can assist you with today?
Thank you very much
May I confirm if all your questions have been answered for today?
Yes You are give your best
Thank you so much! It was really nice talking to you and a pleasure assisting you Mr.Sundhar. I’m glad I could resolve this for you. Have a great day!