Hi
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
I would like to know the reason for my bill growth every month since I could confirm I use less data.
I really apologize for the inconvenience caused to you, could you please help me with your name and the email address?
my name is Kelly Johnson and email is kellyjohnson2011@reddiffmail.com
Thank you Kelly, may I know the last 4 digits of SSN?
sure it is 5839
Perfect! Could you please let me know how much extra amount has been charged on the bill?
it increases $25-$45 every month Could you please cancel the cable service
I'm so sorry for that, please give  me a minute while I check that for you.
sure
Thank you for your patience. I see that you’ve been using the premium plan contract for the past 3 months, I’m sorry because the contract has been expired you’re charged an extra amount. Please renew the contract every 3 month to avoid the inconvenience. Just for your reminder, we’ll be happy to send you the renewal emails.
I could be happy if it was sent three months before, I am depressed and would like to cancel the service
I really apologize for that, we can provide you an offer of 10% one-time promotion for next monthly bill. Will that be fine for you?
Alright. Hope this could not happen again. I prefer to go with your offer
We'll make sure that doesn't happen again for you. Thank you for cooperating with us.
Thanks for assistance.
You're most welcome, is there anything else I may help you with?
No thank you. Good Bye
You're most welcome. Thank you for reaching out to us, please feel free to contact us for further issues. Have a great day ahead!