hi
Hello there, how may I help you today?
please update new address on my account
Sure thing, could you please help me out with your full name?
Jermaine Donovan
Great! Could you also please help me out with last 4 digits of your credit card and SSN?
5479 2301
Perfect! Could you please help me out with your new address for me to update in the portal?
9530 Southampton Rd. 
Chelsea, MA 02150
Thank you for the information. Please allow me a moment while I do the needful.
okay
I highly appreciate your patience, I would like to inform you that I've successfully updated your address to 9530 Southampton Rd. Chelsea, MA 02150.
thank you
You're welcome! Is there anything else I may assist you with?