hai
Good Morning, Alex here! How may I help you today?
change my home phone service
I will definitely help you in this regards! Please help me out with your name and 16 digit account number please
meenakshi 3256 9821 4583
Thank you! Can I also have the last four digits of your SSN please?
5689
Since you have a home phone service would you like to add an extra cable to it?
premium  package
I apologize! I would like to let you know that we only deal with adding an extra cable or upgrading to a faster internet service we also change the account  information and also help you to get an understanding of your sudden bill increase.
ok
So which service would you like to go for in the above mentioned services?
premium cable
I apologize we do not provide that service. You would have to contact another department regarding this concern. Is there anything else I could help you out with for today?
no thanks bye
Alright! Have a good day! bye.