Hello there, How may I help you today?
i have problem with credit card. i have paid credit bill on time, late fee and penalty charges are appeared
I apologize for this inconvenience however I would be glad to help you out in this regards. May I know your name please?
thaujan vinoth
Thanks Thaujan. To pull up the information I will require your last 4 digits of the SSN.
8745
Perfect. Could you please provide me your complete credit card number.
hello 0012360789652365
Thanks. To process the request I'll now require the date of charge and the amount of charge.
hi 12 june 2018 , amount 4800
Thank you for the information. Lastly I'll require the time of charge.
casey have we connected 12:30 pm
Yes. I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
thank you casey..
My pleasure. Anything else I may help you out with?