Hi
Hey there. Welcome to A-Z Cable customer service. How may I help you?
last two month my bill was charged more. may I know why this happened
Oh no! I'll certainly look into this issue and let you know why you were charged more, To proceed as per your request I'll need few details. May I know your full name please?
Raj sri
Awesome! Raj, Could you please share your email address and the last four digits of your SSN?
rajsri9524@gmail.com 5875
Perfect! Thanks a ton for giving me all that information, Just give me a moment I'll check that with my resources and let you know.
ya sure
I apologize for the bill increase, As I've checked with my team, you've reached your internet usage limit, That is why you were charged extra.
If I reach my Internet limit. You should inform me about it. But I didn't received any notifications from you. so I need to choose any one.   1.kindly close my service or 2. kindly refund my extra charges.
Okay, Raj I'd like to inform you that I can check here, our team as already sent you the notification emails about the internet limit.
email notifactions are not better way. you should make voice call about my internet limit. ok leave it. can you refund me or not? hello?
I apologize! We usually send emails, from now I'll make sure that our team will ring you regarding the same. I can provide 10 % OFF on your next month bill, Is that fine with you?
ok, i will accept that offer. but next time kindly make voice call please..
Yes definitely, I've already instructed my team to ring you whenever you exceed your internet limit. I'm sorry for the inconvenience caused.
hmm ok, thanks
Thanks for baring with us! Is there anything else I may help you today?
nothing else..
Amazing! I'll make sure that this doesn't happen again. Thanks for understanding us. It was my pleasure assisting you. Have a great day ahead! Good bye :)