Hey there! How may I help you today?
Hi this is nila
Hello, Nila! What can I do for you today?
I wants to change my addrees in my account
I’m sorry this has happened. I understand you're upset, and I will do my best to help you.  Please may I know your name?
nila
Thanks again, Nila. Please could you also share your card number and also your SSN?
card no : 6894 and ssn : 9823
Sure, please could you help me with the amount charged and also the date on which it was charged?
$ 400  date : 06.25.2018
Sure, kindly allow me a minute to personally look into the matter.
Ok
I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
nothing else
Thank you for reaching out to us. Always a pleasure to assist customers like you. Good day!