hai
Hello! I'll be glad to help you out. May I know your query?
my device is suddenly not working
No worries, I'll help you solve the problem. May I know your name, account number and the last 4 digits of your SSN?
my name is rosy robin and account number is 1021 2852 6223 and last SSN number is 1011
Perfect! Now, Rosy could you let me know whether the green light on the device is visible or not?
oh that's great is it workig working
Okay as the green light on the device is visible, I'd like to inform you that there is no problem with the device but as you're informing that the device is not working, I'll send you a replacement device as soon as possible.
okay \
Would there be anything else I may assist you with?
no thanks for your great help
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!