hi
Hello! How may I assist you?
i  having trouble connecting to the internet
No worries, I'll help you out with that. May I know your name and the 12 digit account number?
prathi
Could you also help me out with the 12 digits account number?
account number is 469589752135
May I know the last 4 digits of your SSN?
4856
Perfect! Should I confirm that you have a connectivity issue with your internet?
yes
Thank you for the confirmation. I kindly request you to restart the router and let me know if the internet is working.
ok hanks
You're welcome! Can you confirm with me whether the internet is working now?
ok
Should I confirm that your internet is working?
no thanks
Is your issue regarding the connectivity resolved?
yes  thanks and bye
That's amazing! I'm glad I was of help, hope you'll have a great day ahead.