Hello, how may I help you?
Hi, Rory...my credit card was stolen.
Oh! I'm sorry about it. I'll help you with that. Could you please help me with your name and the last 4 digits of SSN?
My name is John Michael. The last 4 digits of SSN is 5576
Thanks John. Please provide me your credit card number.
My credit card number is 7654245698744456
All right. When did you use your card last time?
Sorry, there is an error in the card number I just gave. My credit card number is 7654245698744465
Thanks for the information. When did you use your card last time?
Last time I used my card was yesterday evening.
Oh! I see. Let me know if you have filed any police report regarding this issue.
Yeah, I have filed already.
All right. That's  the right thing you have done. I have cancelled your card and a new card will be issued shortly. You would be receiving a confirmation message regarding this. Let me know if you have any other queries.