hi
Hello! A very good evening to you. How may I help you today?
my phone is damaged
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know your full name?
my name nilaa
Do you have an insurance for your phone?
yes
Awesome! Could you please help me with your registered mobile number and the email address?
ok mobil number: 678 657 9876 email address: nilaa@gmail.com
Thank you for the valuable information. Please allow me a moment while I check the best possible solution for you.
ok yes
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
ok
Have a great day ahead. Hope to serve you soon again.