Hello there! How may I help you today?
Unfortunately, I dropped my phone and the screen is damaged. can I use my phone insurance services and get my screen repaired?
Sure, may I know your name please?
My name is Alessia sconne.
Thank you Alessia. If you don't mind, could you please share your phone number associated with the device?
Yes sure! my phone number is 16536236.
Awesome! Could you please let me know the e-mail address as well?
Alright, My email address is sconne@yahhoo.com
Thank you Alessia, I can't help you with repair however, I'll help you with the replacement. Will that be fine?
Awesome, I will love to have a new device for myself!
That's great! Please give me a minute to proceed further.
Alright. go ahead!
Thank you for staying connected. I've initiated the replacement and the replacement will only take place if you send the broken device through envelope and the replacement process happens with in 36 hours after receiving the broken or damaged device.
Wow, I'm highly satisfied. Thanks for helping me with that. Goodbye. Have a nice day!
You're most welcome. Have a great day ahead!