MY PHONE IS DAMAGED
Hey there! I'm sorry to hear about that. Please may I know your name?
THASLIMA
Sure, I'm sorry about your phone. I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
YES
Great! Please may I know your name?
THASLIMA ARE YOU HERE
Sure, please could you also share the contact number?
957 251 4215
Sure! Please could you help me with email address/
THASLI@GMAIL.COM
Sure, please could you allow me a minute.
OK
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.