Hey there! Good morning. How may I assist you?
HI GOOD MORNING MY PHONE WAS BROKEN
I'm so sorry for what has happened.
MY PHONE WAS FALL IN THE GROUND
So sad to hear that. Would you like to have a replacement device for your damaged phone?
YES
Sure! I'll help you with that. May I know your name please?
JOHN CAMERON
Amazing! Could you please help me with the email address on the account?
CAMEJOHN12@GMAIL.COM
Awesome! Please give me a moment to initiate the process.
OK SURE
Thank you for waiting. I appreciate your patience. I've processed the request for a replacement device and you'll be receiving it in a couple of days. You need to send the damaged piece in the return envelope. Is there anything else I might help you with?