Hello and welcome to universal cable customer service. How may I help you today?
hi, good morning my device is not working
Hello and good morning. Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
andrew and andrew@gmail.com
Awesome! just for verification, may I know the last 4 digits of your SSN please?
8970
Great! Thank you for all the details. Is the green light on your device blinking?
yes
Nice! We will be sending you a replacement device. May I know your address please?
30 hillcrest boston ma 6476
Thank you for all the details. I've forwarded your matter. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?