hi,good morning
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
My device is not work
I'll surely look upon that for you, could you please let me know your name and the 16 digit account number?
O'Keefe Sabrina,6753 8765 8765 8696
Thank you O'Keefe Sabrina. May I know last 4 digits of SSN?
6633
Perfect! May I know if the green light on the device is blinking?
ok
I apologize, could you please let me know if the green light on the device is still working?
ok
I'm sorry, I couldn't understand the reply. Could you please be more specific with your reply? I hope we are still connected? Dear user, as there's no response I'd be forced to end the conversation. Have a great day!
working
Thank you for the response, please give me a minute while I get this done for you.
ok
I've initiated your replacement for the device, you'll receive a new device. The executives will reach out to you for further concerns. Will that be fine with you?
yes
Awesome! Will there be anything else I could help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!