Hello there, how may I help you today?
Hello, Need your help to resolve Report an error in My credit card bill
No worries,  I'm here to help you out, could you please help me out with your full name and last 4 digits of your SSN?
Henry Jose & SSN 2553
Great! Could you also please help me out with your credit card number?
7315689986798334
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
charged amount is $65. Date : 05/17/2018
Okay great! Please allow me a moment while I do the needful.
ok
I highly appreciate your patience, I'd like to inform you that I've successfully removed the error charge of $65 from your account.
Great support Drew
Thank you! Is there anything else I may assist you with?