HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
That's upsetting! Could you please help me with your full name and your account number?
SUJI & 6676 9800 3433
Lovely! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
8788 67$
Perfect! Thank you for that. Please allow me a moment, while I get this done for you.
OK
I appreciate your patience in staying up.  Well, I'd like to inform you that the reason behind having your bill increasing is that your previous service has expired and your no longer have the promotional rates.
OK THANK YOU
You're welcome! Would there be anything else that I may help you with?
NOTHING ELSE
Wonderful! Thank you for choosing us, we are always here to help you in any issue regarding to media and cable. Goodbye!