Hi and welcome to universal cable customer service. How may I help you today?
my bill keeps going up
Oh! I'm so sorry to hear that. To proceed with your issue, may I know your name and email address please?
jaws jaws@gmail.com
Great! just for verification, may I know the last 4 digits of your SSN please?
4586
Thank you for all the details. Just give me a minute, I'll contact my team regarding your query and let you know reason for the same?
ok
Thank you for waiting. I contacted my team and it seems you've subscribed for cricket score alerts and that's why your bill is increasing.
ok
Awesome! I hope I helped you with your query. Will there be anything else I could do for you?
no thanks
You are always welcome. Thank you for staying connected with us. For any query, feel free to reach out to us. Have a nice day. Goodbye :)