Hey Alex its frustating to see bill going up every month, what is the reason for it? I know my plan hasn't expired so please don't give that reason ?
Hello! I will surely help you out and give you all the information required. First I would like you to help me out with your name and email id please?
my name is Caitlyn and email id is caitlyn@edf.com
Thank you Caitlyn! Could I also have the last four digits of your SSN for verification purposes?
4747
Caitlyn! I would like to let you know that the government has recently increased the taxes and those taxes were reflected in your bill. So this the reason for your bill increase for this month
and for the previous month 50$ increase ?
Regarding that there was over downloading and high usage of internet so we have charged you accordingly. You have exceeded the monthly usage limit.
ok I would also like to cancel the service
Caitlyn! I would like to offer you a 10% off on your next month's bill because our customers happiness is important to us and this would be like a compensation from our end to you for the extra amount charged on your bill. Would you please be considerate and take this offer and continue to be our customer.
Ok I will take the offer and stay
Great! I have now updated the details for the discount on your next month's bill. We would ensure that you wouldn't face any such problems in the future. Thank you for staying with our company. Is there anything else I could help you out with for today?
no thanks
You're welcome! Have a good day! Please reach out to us for any other concerns as well. Goodbye!