Hey! A very good morning to you. How may I help you today? I don’t mean to rush you. However, I just want to check if we’re still connected?
yes
How may I help you today?
there is an error in my credit card bill i want the charge removed
Sure! That won't be a problem. Certainly, I'll help you. May I know your full name?
jack parrot
May I also know the last four digits of your SSN?
6679
I'd also require the complete 16 digit credit card number.
5566777733335567
Thank you. Could you help me with the date and amount of the charge?
99999 29 march
And the amount?
99999
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to remove the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
ok thanks i also want to change my address
Sure! May I know the new address?
221 baker breet
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
ok thanks
Great! Always a pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.
I saw a promotion about the company's new lower rates you can you tell me more about this
We are glad that you are interested in our bank. However, for any information about the interest rates and loans, please feel free to visit our official website www.bankers.com.
ok ty
You're welcome. Goodbye!