hai
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
change my service
For sure! Could you please let me know your name and the account number?
jessly t56r45
Thank you Jessly, could you please be more specific with the 16 digit account number?
4587845125478512
Thank you for the correction, may I know the last 4 digits of SSN?
6756
Perfect! Could you please let me know which service you currently have?
ok
May I know what service you currently have? Is it cable service or the internet service? I hope we are still connected?
cable service
Perfect! May I know to which service you'd like to change to?
ok
I apologize, do you want to add a new cable?
no thanks
You're welcome, is there anything else I may help you with?
no thanks
My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further queries. Good day!