Hai.
Good morning, thank you for contacting enterprise software company, How may I help you?
I am using skype. The application not working properly. I can't send the message.
Not to worry let's get your application checked. Could you please help me with your name?
Name : Christopher.
Thank you so much. Could you also help me with your Company name and the last 4 digits of your account number?
Company name : H. T. Hackney Company. Account number : 4873
Great! Now could you go to windows programs and follow the given sequence:  All programs > software center > applications > updates application > skype > restart the application.
Okay. I will try it now. Now the application working good. Thank you.
Awesome! Would you need anything else I could help you with?
No. Thank you.
Thanks for reaching out to us.  Have a great day ahead.