hi
Hello there! How may I assist you today?
yes, i have noticed some error on my credit card bill can you check it out, i need reason why you charged more ?
Sure I can help you with that, To process your request I'll need some information could you please help me with that?
sure
Thanks, may I know your full name please?
chitra
Okay then Chitra, could you please provide me with the last 4 digit of the SSN and also your complete credit card number?
ssn no: 9387 and the credit card no: 4993-2933-9937-9922
Perfect! May I please know the date and time as to when the charge was made?
date: 06/12/2018 time 3.30 pm amount of $300
I really appreciate your effort, please provide me a moment will i process the needful.
sure
Thank you being patient, and sorry about the inconvenience caused to you by our side due to some technical glitch, I've successfully removed the wrong charge from your balance.
thank you so much,
You're welcome. Is there anything else I may assist you with today?
nothing you can end up our conversation
Have a great day, goodbye.