hello
Hello! How may I assist you?
yes I think the device is not working
No worries, I'll help you out with that. May I know your name and the accoutn number?
kory , 56254212358
Kory could you also help me out with the last 4 digits of your SSN?
yes, 5236
Perfect! May I know if the green light on the device is wotking?
not working
Okay then I'd like to inform you that your device is not working anymore, but no worries, I'll send you a new device as a replacement right away.
thank you
You're welcome! Would there be anything else I may assist you with?
no, please replace as soon as possible.
Yes, the replacement will be done in the next 24 hours.
thank you
You're welcome! Is there anything else I may assist you with?