Hey there! How may I help you?
HI CHARLIE I HAVE A ERROR ON MY CREDIT CARD BILL
I’m sorry this has happened. I understand you're upset, and I will do my best to help you. Please could you help me with your name?
ASHA NANCY
Hey, Asha!Please could you help me with the credit card number and also your SSN number?
CREDIT CARD NUMBER - 7529 SSN-8526
Thanks, please could you provide me with the amount charged and also the date on which it was charged?
I MADE A PURCHASE ON 15/06/2018 $275 BUT IT SHOWS ME A $355
Thank you so much for bringing this to our notice. Please give me a minute to work on it.
OK
I'm sorry that you have been charged extra. However, I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?
NO PLEASE REMOVE THE CHARGE ALSO THANK YOU SO MUCH
Sure. The charged will be removed and you'll be able to see it on next month's bill. You’re welcome. Always a pleasure to assist valuable customers like you. Have a great day!