Hello. How may I help you today?
Hi Riley, I had a charge come up on my credit card today that shouldn't be there. I would like it removed please.
Surely I will help you. May I please know your first and last name?
Sure. It's Lynn Andrews.
Perfect! May I also know the last four digits of your SSN?
6894
I'd also require the complete credit card number.
Okay, no problem. 4524698347985462
Thank you. Could you help me with the date and amount of the charge?
I believe it was on 6/11/18. The amount was $10.99.
I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you so much Riley. I would also like to change my address on my account. I just recently moved.
You're most welcome. May I know the new address?
Of course, it's 1315 Mapleridge Dr, Jeffersonville, Indiana 47130.
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.  Would there be anything else I may help you with?
Awesome! You're so helpful Riley. Last, but not least, I previously saw a commercial that you all advertised saying you have new lower rates. Can I get some more information on that? Are these rates available to me?
You can check the eligibility by logging onto our official website i.e. www.ibdrebank.com. Once you log in to the website with all the required credentials, you'll be able to see an option which says "check eligibility criteria". By clicking this option, you'll be able to check the eligibility for your account.
Perfect, I will definitely look into that. That is all I need for today. Thanks for all your help!
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.
Thanks! You as well!
Thank you. Goodbye!