Hi Drew
Hello there, how may I help you today?
My credit card bill shows an error Could you please remove the charge?
No worries, I'll help you out with that! Could you please help me out with your full name?
Okay My name is Mogana Sundhari
Could you also please help me out with the last 4 digits of your SSN?
6321
Could you also help me out with your credit card number?
98798667453134
Amazing! Thank you for the info could you also please help me out with the date of the charge and the amount of the charge?
06/10/2018 08:10 AM 1000
Could you also help me out with the amount of the charge?
1000
Okay! Thank you. Please allow me a moment while I check with the account.
Okay
I highly appreciate your patience, I would like to inform you that I've successfully removed the charge of $1000 from your account. Also, I'd like to inform you that you'll receive an email within 24 hours assuring that the charge has been removed.
Thank you very much I want to change my address on my account
Sure! Could you please help me out with your new address for me to update in the portal?
23, Perumal Kovil street
Okay! Thank you. Please allow me a moment while I update the address in the portal.
Okay
I highly appreciate your patience, I would like to inform you that I've successfully updated your address to 23, Perumal Kovil street.
Thank you I want to know company's new lower rates
You're welcome. I would love to help you with that. However, for more insight into the lower rates one of our members from the specialty team will get in touch with you to let you know more about the details.
Thank you very much
You're welcome. Is there anything else I may assist you with?