hai
Hello and welcome to universal cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
my name is jack and the account number is 1283 8090 2019
Awesome! just for verification, may I know the last 4 digits of your SSN please?
9874
Great! Thank you for all the details. Is the green light on your device blinking?
yes that's right
Nice! We will be sending you a replacement device. May I know your address please?
okay thanks my address is 549st blve chicago d md
Thank you for all the details. I've forwarded your matter. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could do for you?
no thanks
You are always welcome. Thank you for staying connected with us. For further queries, feel free to reach out to us. Have a nice day and take care. Goodbye :)