Hi Charlie
Hey there! How may I help you?
My credit card bill shows an error Could you please remove the charge?
I'm sorry about that. I'll do my best to help you. Please may I know your name?
Kamal Hasan
Thanks, Mr Haasan. Please could you help me with the credit card number and also your SSN number?
4302 239048093850984
That's perfect! Please could you provide me with the amount charged and also the date on which it was charged?
05/16/2018 550
That should do. Please allow me a minute while I check on it.
Okay
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved. Is there anything else I might help you with today?