hi
Hello! How may I assist you today?
My last mnth was very high but i haven't added any subscription
Just to confirm are, you trying to say that last month you were charged extra on your bill?
fes yes
Oh no worries, I'll help you out with that. May I know your full name and the account number?
Gaity hill 556203694523
Gaity could you also help me out with the last 4 digits of your SSN?
45103 4520
Should I confirm the last 4 digits of your SSN as 4520?
yes
Okay thanks for the confirmation. Could you also help me out with the amount of extra charge you were charged?
$50
Thank you for providing all the information. Please allow me a moment while I go and check with your account.
ok
Thanks for being patient. According to my sources I can inform you that your account has been over used the data and hence there was an extra charge charged.
ok
Would there be anything else I may assist you with?
Thanks. nothing, bye
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