Hi
Hello! Good morning! I'd be glad to assist you today!
I wanted to order a new card as my old one is expired
Oh, I'll surely help you out with this. May I know your first and last name please?
Shaun Pollock
Perfect! would you please share the last four digits of your SSN?
5521
Great! would you please share the 16 digits of your credit card number?
85857485846978548
Would you please help me with the date, when you used your credit card for the last time?
date was 14th june and time was 2:30 pm and amount was 22 dollars
Okay! so, did you file a police report about the lost credit card?
Nope, you the first one I am reporting
Hey! I'd like to inform you that according to our banks policy you'll have to file a police complaint about it, then we will be able to proceed further with the procedure.
I am sorry I actually did report a file, I meant to say that you are the first one I am reporting 'online'. I have reported to police in person
Okay! Fabulous, I'll block your card right away. Please allow me a moment.
Thanks
I've blocked your credit card, you'll receive a email about the same on your registered email Id, Would you like to order a new card?
Yes
Okay! Awesome, I've ordered a new card for you on the same account address, which you should receive probably within 2 business days via post. However, In case if you fail to receive please contact us and notify us immediately. Would there be anything else I may help you with?
No
May I confirm if all your questions have been answered for today?