Hi, i would like ot cancel my service please
Hello! Good Morning, Welcome to media cable services, I will surely help you out with that but firstly could you please help me with your name and 16 digit account number please?
my name is desean johnson and my account number is 8985645132564658
Thank you Johnson! Before you go ahead and cancel the service, could I please know the reason why you would like to cancel your account with us. I'd be glad if we could know the reason.
i just feel like the bill is honestly too high for what i am getting
That wouldn't be a problem I would like to offer you a discount of $5 for three consecutive months starting from this month, it would be like a compensation from our side to you. Would you please consider this and stay on our service?
no, sorry, but that is not enough
I apologize! I won't be able to give you any further discount. Would you like me to go ahead and cancel the service for you?
yes please
Alright! I have canceled your account with us. Is there anything else I could help you out with for today?
no, that is it, thank you
Alright! Have a good day, Bye!