Hello! How may I assist you?
hi
Hello! How may I assist you?
My bills are going up continuously
Please don't worry about that, I'll let you know the reason behind the increase right away. May I know your name and your email address?
Ray raynort@gmail.com
Ray could you also help me out with the last 4 digits of your SSN?
8563
Perfect! Please allow me a moment while I go ahead and check with your account for more details.
ok
Thanks for staying connected, I'd like to inform you that the reason behind the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 5%.
can i expect any decrease in it?
Sure! As an exception I'll be giving you a 10% off on your next month's bill. I hope you're happy with that?
No, i can not afford it in continuing months so,  I would like to cancel my cable service
I understand your concern but I'd like to inform you that our company has the best rates for the cable service in the whole city and I kindly request you to give us a chance so that I'll personally look into your account and make sure that there won't be any rise in your monthly bills.
Then i could try to stay for couple of months more
That's a great decision! Thank you for understanding the situation, would there be anything else I may assist you with?
no
Awesome! Thanks for reaching out to us, hope you'll have a wonderful day ahead!