hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my device is not working
Not to worry about that, I'll be happy to help you fix that. Could you please help me with your full name and your account number?
nila and 4587 9586 254 sorry 4587 9586 2545
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
2563 & blinking
Alright! Thank you for the information. Please allow me a moment, I'll get back to you with the details.
ok
Great! In order to avoid certain issues again, I'll get a new router replaced for you. And our executives will reach you within 2-3 business days. Would that be okay?
ok
Wonderful! Let me know if there would be anything more I could do for you.
nothing else
Thank you for reaching out to us, we are always here to help you in any issue regarding cable media. Goodbye!