HELLO
Hey there! How may I help you?
MY PHONE WAS BROKEN
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
NAME: ETHISON
Thanks Ethison! Could you please help me with the phone number and email address?
458 444 9875 ETHISON@GMAIL.COM
Perfect! May I please have a moment to process the request made by you.
OK
Thanks for staying connected, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. Will that be okay?
OK THANK YOU
You're welcome! Anything else I may help you in?