hi
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
my internet bills is too high
That's upsetting! I'll be happy to help you in this regard. Could you please help me with your full name and your account number?
Denesik Nancy,  6678 9807 0089
Awesome! May I also know the last 4 digits of your SSN number and the extra amount on the bill?
1864 36$
Thank you Ms.Nancy. Please allow me a minute or two, I'll get back to you with the reason.
ok
I appreciate your patience in holding up. Well, I see Ms.Nancy that you've been used the basic cable service and you have exceeded the contract, which is why there is an increase in your bill.
ok
Great! Would there be anything else that I may help you with?
Nothing else, Thank you for your information. Have a nice day to chat with you.
You're welcome! Thank you for reaching out to us, we are always here to help you. Have a wonderful day!