Hi Casey,
Hello How may I assist you today?
My iphone screen was cracked, so please arrange for fixing the screen
I'd be glad to help you out in this regards. May I know your name please?
My name is Kumari
Thank you. May I know your phone number? Are we still connected? Hello, it seems that you are away. I will have to close the chat for now. If you still need my help, you can request a chat again.