hai
Hello there, A very good evening to you. You're connected to Riley. How may I help you today?
i change my cable service
You mean that, you want to change your cable service? Is it so?
yes
Sure, I'm here to assist you in the best possible way, may I know your name please?
name is jeni d magg
Could you also help me with your account number?
yes sure my accouunt number is 1293 2593 0055
Perfect! And I'd also require the last 4 digits of your SSN?
1593
Alright! May I know which is the service that you're currently using?
basic service is crenty using
Great! And which service do you want to switch to?
i like to platinum service plan
Alright! I've made a request for the same and the service will be activated within 24 hours.
great okay thanks
You're welcome! Have a great day ahead and please do reach out to us in case of any further queries.