HI DREW
Hello! How may I assist you today?
MY PHONE SCREEN WAS CRACKED.
Oh I'm  sorry about that! Would you like to claim your insurance?
YES
Okay! May I know your name please?
MY NAME IS ANNE CHRISTY.
Anne could you also please help me out with your phone number and the email address associated with it?
MY NUMBER IS 9853024761.MY EMAIL ADDRESS IS ANNCH123@ GMAIL.COM.
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
OKAY,I AM WAITING FOR YOU.
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
OKAY,THANK YOU.
You're welcome! Would there be anything else I may assist you with?
NO THANKS
Awesome! Thanks for reaching out to us, hope you have a wonderful day ahead!