hello
Good Morning, Alex here! How may I help you today?
HEY ALEX.. I WOULD LIKE TO CHANGE MY CABLE SERVICE PLAN..
I will definitely help you in this regards! Please help me out with your name and 16 digit account number please
NAME - GAUTAM PRAKASH AND NUMBER - 3581406280276419
Thank you! Can I also have the last four digits of your SSN please?
SSN - 7156
Alright! May I know what service are you currently using?
AM USING THE BASIC PLAN.. I WANTED TO CHANGE THAT INTO PLATINUM PLAN
I apologize! I would like to let you know that we only deal with adding an extra cable or upgrading to a faster internet service we also change the account  information and also help you to get an understanding of your sudden bill increase.
YOU CAN ADD THE EXTRA CABLE..
Awesome! I have added the the extra cable service for you right away and you could use it from tomorrow. Is there anything else I could help you with for today?
YEAH ALSO I WANTED TO CHANGE SOME OF MY ACCOUNT INFORMATION PERSONAL ACCOUNT INFORMATION CAN YOU PLEASE HELP ME WITH THAT ALEX
Yes! I would surely help you out with that Gautam. Now may I know which category would you like to change (old email id, old telephone number, old address or old name)
I WOULD LIKE TO CHANGE MY OLD PHONE NUMBER..
Alright! Can I please know the new phone number you would like to update?
NEW PHONE NUMBER IS 620-187-8024
Thank you! I have updated the new phone number. Is there anything else I could help you with for today?
PERFECT.. THANK YOU SO MUCH ALEX THAT'S IT ALEX..
You're Welcome! Have a good day. Goodbye!