HII
Hey there, how may I help you today?
I HAVE CREDIT CARD BILL CHARGE TO REMOVED
I'll help you with that. May I know your name please?
NIRMALA
Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN: 2568 AND CREDIT: 7826
Perfect! May I know the date and amount of the charge?
12/06/2018 500$
Kindly give me a minute.
OK
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
OK THANK YOU
You’re most welcome. Is there anything else I could help you with?