HI,GOOD MORNING
Hello! I'll be glad to help you out today. May I know your query?
MY INTERNET BILL IS TOO HIGH
No worries, I'll help you out with that. May I know your name and your account number?
ISABELLA AND 7193 0134 8136
Could you also help me out with the last 4 digits of your SSN?
8139
Perfect! May I know the amount of charge being charged extra?
$50
Okay, please allow me a moment while I go ahead and check with your account.
OK
I highly appreciate your patience. I'd like to inform you that the increase in your bill is due to the increase in the tax rates which increased from 2.5% to 4%.
OK
Would there be anything else I may assist you with?
NOTHING ELSE
Awesome! Thank you for reaching out to us, hope you'll have a wonderful day ahead!