hi
Hello! How may I assist you?
i have been charged extra on my bill
No worries, I'll let you know the reason behind the high bill. May I know your name and the account number?
bill jacob 888866665555
Bill could you also help me out with the last 4 digits of your SSN?
5647
Perfect! Could you also help me out with the amount of extra charge being charged?
3800
Okay! Please allow me a moment while I go ahead and check with your details.
okay
Thank you for staying connected. I'd like to inform you that the rise in your bill is due to expiration of promotional offer which was active for the past 3 months.
i was not informed about this this is not fair
I'm so sorry but when the offer started it was informed that it'll be expired after 3 months, as it was only a 3 months contract.
i want a discount i wont pay 3800 its too much
I'm really sorry, I wouldn't be able to provide you with any kind of discount.
ok thanks bbye
Thank you for understanding, hope you'll have a great day ahead.