hi,good morning
Hello! You are now connected to Casey. How may I assist you today?
My device is not work
Oh! That sounds bad. Could you please elaborate the query so that I can help you in the best possible way?
My device is not work so please repair the device
Okay! I'll help you in this regards. May I know your full name please to process the request?
Cruickshank Javier
Thank you Cruickshank. May I know your 16 digits of the account number?
6291 8381 3683 9843
Perfect! May I also know the last 4 digits of your SSN?
6754
Thank you! May I know that the green light on the device is blinking or not?
yes blinking
Sure! Thank you for providing all important information. I'll now send a replacement for the same and the new one reach you in 2 business days.
ok
Is there anything else that I may help you with today?
Nothing else, Thank you for your information. Have a nice day to chat with you.
I hope you have a great day ahead. Goodbye!