Hi Sam
Hey! Good morning! Hey there, How may I help you today?
I lost my credit card
Oh, I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
My name is Dharshika
Well, Dharshika could you please share your last name?
Dharshika Vasudevan
Okay Great! would you please share the last four digits of your SSN?
4321
Great! would you please share the 16 digits of your credit card number?
4985798374987598743
Okay, would you please help me with the date, time and amount of the charge?
05/17/2018 4:00 PM amount of charge 330
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request.
Okay
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $330, which you've to receive within 48 hours. Would there be anything else I may help you with?
Thank you very much I need a one new card
Yes! Fabulous, I'll order it for you right away, please allow me a moment.
Okay
Hey! I've ordered you a new card, which you will probably receive within 2 business days via post. Would there be anything else I may help you with? 
UserThank you very much Hey! I've ordered you a new card, which you will probably receive within 2 business days via post. Would there be anything else I may help you with? *
Nothing else Thank you very much Have a great day Hello Are you connected?
yes we are connected! Would there be anything else I may help you with?