my last credit card bill was charged extra
I'm very sorry for the inconvenience caused, now I'm aware of the situation I'll make sure the charges are removed immediately. Could you please let me know the name and last 4 digits of SSN?
5452,  Ram
Could you please let me know the credit card number and the date of the charge?
5454542569874528 and 28-06-18
Could you also let me know the amount of charge?
$25
Thank you, now i have all the details to revert the charges which will be done shortly.
hmm ok..
Would there be anything else I may help you with today?
nothing else
It was wonderful talking to you. Have a great day