Hi
Hello there! How may I assist you today?
I want to get help for fixing my phone screen, can you help me?
That's bad, I won't be able to help you fix it but I can help you apply for a replacement for you would you like me to that?
Yes, replacement is very fine.
Alright! May I please know your full name?
Christine Smith
Thank you Christine! May I please know your phone number?
512-526-5286
Perfect! I'll also need your email address could you please share?
christine.smith@mail.com
Amazing! Please allow me a moment to check the details and proceed with your request.
Okay, sure.
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. Will that be okay?