Hello, how may I help you with today?
HI I NEED TO CHECK MY ACCOUNT BALANCE .
I would be glad to assist you on checking the balance. Could you help me with your name and last four digits of the SSN?
KEVIN PETERSON , SSN-8523
Thank you for the information. Could you help me with the last four digits of your account number?
2564
Thank you. Please allow me a moment to check the account balance
OK
Thank you for waiting patiently your account balance is $10.
OK . I NEED TO CLOSE MY ACCOUNT
I would be glad to assist you with closing the account. Could you help me with your name and last four digits of the SSN?
KEVIN PETERSON , SSN-8523
Thank you, the account has been closed.
THANK YOU SO MUCH .
Your welcome, would there be anything else I may help you with today?