hi,good morning
Hi good morning! Welcome to Star cable customer service. How may I help you today?
My device is not work
Oh! I'm so sorry to hear that. To proceed further, may I know your name and account number please?
Labadie Donna,and 5923 7013 9126
Great! Just for verification purpose, may I know the last 4 digits of your SSN please?
9079
Awesome! Is the green light on your device blinking?
no
Oh I'm really sorry for your inconvenience. I've forwarded your request. We'll be sending a replacement device for you. May i know your address please?
62 brocton ma 6137
Perfect! Within 24 hours you'll receive the replacement device. We're really sorry for the inconvenience. Enjoy our new device. Is there anything I can help you with?
ok,Nothing else, Thank you for your Booking. Have a nice day to chat with you.
You're always welcome. For any query feel free to communicate with us.
ok
Have a wonderful day ahead. Bye!