hi
Hello! Good Evening, Fast Net Cable Services. How may I assist you today?
my device is not working
Oh that's bad, may I please know your if the green light on the device working?
no
Alright! No worries I'll just send you a replacement device, may I please know your name and account number?
jimmy 658745878574
Thanks Jimmy! May I please know the last 4 digit of your SSN?
1445
Perfect! Please allow me a moment to check the details.
ok
Thanks for waiting, I've processed your details and have applied for a replacement of the device. You'll soon receive the new device, please make sure you return the damaged device. Anything else I may help you in?
ok no thanks hello
Alright! It was great assisting you, have a wonderful day. Goodbye.