hi
Hi! Welcome to universal cable customer service. How may I help you today?
my device is not working
Oh! I'm so sorry to hear! To proceed with your issue, may I know your name and account number please?
thiya and 6845 9734 7655
Perfect! just for verification purpose, may I know the last 4 digits of your SSN please?
7854
Great! Thank you for all the details. Is the green light on your device blinking now?
yes
That's nice! Thiya, we will be sending you a replacement device, may I know your address please?
735 boston street
Superb! I have placed your issue forward. You will be receiving a replacement device within 2-3 days. We are really for your inconvenience. Will there be anything else I could do for you? Hope we are connected?
yes connected nothing else
Thanks for staying connected with us. For any query, feel free to reach out to us. Have a great day ahead. Bye :)