hi
Hey there, I'd be glad to assist you today!
i want remove extra charge on my credit card
Oh..No! I'm so sorry to hear that, I'll surely help you out with this.
please
May I know your first and last name please?
eva colton
Great! would you please share the 16 digits of your credit card number?
6709876543216785
Perfect! would you please share the last four digits of your SSN?
5643
Would you please help me with the date, when you used your credit card for the last time?
18th june
would you please help me with amount and time of the charge?
200$ 0AM 10 AM
okay, great!  please give me a moment while I process with your request. Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $200 which you've to receive within 48 hours. Would there be anything else I may help you with?
thank you i want change address
Absolutely fine, I'll certainly help you with that. could you please share your new address?
323 Devonshire St. Eastlake, OH 44095
Hey! I've updated your address, you'll receive a notification on your banking application about the same shortly. Kindly, acknowledge it.  Would there be anything else I may help you with?
thank u so much bye
did I answer all of your questions?
yes
Thanks for your time and patience, Hope to see you again, We aim to provide you the best banking experience. Have a great day!