hi
Hello! How may I assist you?
my internet bill is too high
No worries, I'll let you know the reason behind the increase in your bill. May I know your name and account number?
Johns Juana, account number: 7654 3456 0987
Could you also help me out with the last 4 digits of your SSN?
2970
Could you also help me out with the amount of extra charge?
$60
Perfect! Please allow me a moment while I go ahead and check with your account.
Ok, I wait for your information.
Thank you for staying connected. I'd like to inform you that the increase in your bill is due to the increase in the tax rates.
ok thank you
You're welcome! Would there be anything else I may assist you with?