HI CHARLIE.
Hello! How may I help you today?
MY PHONE SCREEN WAS CRACKED.
I'm sorry about that. I'll not be able to get the device fixed. However, I'll be able to go ahead and get you a replacement. Would you want me to do that on your behalf?
OKAY. STILL WE CONNECTED.
Sure, please may I know your name?
MY NAME IS IVANA PENZY.
Sure, Ivana! Please may I get your contact number?
MY NUMBER IS 9856324012.
Sure, please could you also share the email address?
MY EMAIL ADDRESS IS IVANA99@GMAIL.COM.
Sure, thank you so much! Please allow me a minute to work on it.
OH, PLEASE CHANGE MY MAIL ADDRESS IS IVANA19@GMAIL.COM.
Sure, I'll get it changed. Please stay connected.
OKAY.
Thank you for staying connected. I've initiated a request for a replacement. You'll be receiving it within three days. I request you to send the current broken device in the return envelope.
OKAY,THANK YOU SO MUCH.
My pleasure. Thank you for reaching out to us. Good day!