HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I really apologize for the inconvenience caused to you, could you please help me with your name and the last 4 digits of SSN?
KAVIN & 9658
Thank you Kavin, could you please let me know the last 4 digits of SSN?
9658
Perfect! May I know how much extra amount has been charged?
25$
Thank you for all the details, please allow me a minute while I get this done for you.
OK
Thank you for your patience, I see that because of the increase in the tax rated you've been charged an extra amount. As there's an decrease in the tax rates there might be a decrease in the bill.
OK
Is there anything else I may help you with?
NOTHING ELSE
I hope are you're queries has been answered. Thank you for reaching out to us, have a great day ahead!