Hey there, you're connected to Star cable customer service! How may I help you today?
i have some queries in cable ?
Sure, please tell me.
i just want to know the reason why my bill is going up? i have not subscribed for many channels still getting increased
Oh! Sorry for that! I'll right away check that! May I know your name please?
i am jessy i want to cancel the service
Could you also help me with your email address please?
i am not satisfied with your cable provider i am sorry i cant give
I won't be able to help you, if you cannot provide the details.
may i know the possibilites to increase the bill? what are the reasons could get increased?
I'll surely help you, but I need your email address.
jessya@mail.com
And lastly, could you help me with the last 4 digits of your SSN?
2301
As I've checked your account, I see that there was a request for a special subscription from your end, and that's the reason your bill was high this month, if you wish to cancel the subscription, you can cancel it and the bill amount will be regular as before.
ok i want to cancel the subscription and let me maintain the account
Sure, I've cancelled the subscription and your bill will not be charged more from next month.
ok thankyou will i get any notification for that?
Yes, you'll receive a confirmation email.
ok
would there be anything else I may assist you with?
thats all
Have a great day ahead and please do reach out to us in case of any further queries.