hi
Hello! How may I help you today?
can you help me with finding the status of one of my claims?
Sure, I'd love to help you. Please could you share your name?
My name is John W
Thank you, John. Would you please share the policy and claim number?
Policy number is AAA111111111 and claim number is AAA111
That's perfect! Please allow me a moment to check the status.
sure oops sorry. I mistype my claim number. my correct claim number is AAA112
Sure, no problem. I'll change it right away for you. Please allow me a minute to work on it.
sure
Thanks for staying connected. The payment has already been initiated. You'll be receiving the check in three days. Would you need anything else?
oh that would be great thanks a lot for your help. bye
You’re welcome. Always a pleasure to assist valuable customers like you. Have a great day!