Hi
Hello. How may I help you today?
My credit card bill shows an error
I apologize for that. Could you please help me with your full name, the last four digits of your SSN and your complete credit card number?
Jasmine Marks 2389 3981748109840808943
Thank you for the information. Could you also help me with the date and time of the charge and also the amount of the charge?
06/02/2018 1500
Could you give me a moment here while I check the details for you?
okay
Thank you for your patience. I'm sorry for the error in your bill. I'll go ahead and have it removed right away. Thank you for bringing this to our notice.
Thank you very much
You're welcome. Is there anything else I could help you with?