Hello, how may I help you with today?
I have an error on my credit card bill
Oh! I'm really sorry for that. May I know your name,last four digits of your SSN and credit card number?
george blake  ssn # 4453    cc#   6787
Thank you. May I know the date of the charge and amount of the charge?
04/06/2018.....$56.78
Thank you. Bear with me for a moment while our system finishes processing your information.
ok
Thank you for waiting patiently I've now removed the charges on your bill and you'd be getting a new bill within 2 days
ok great,,,thanks a lot
Your welcome, would there be anything else I may help you with today?
that is all...thanks a lot
It was wonderful talking to you. Have a great day