hi
Hello there! Welcome to Act fiber net services, how may I help you today?
my internet bill is too high
I apologize, may I know your name and the 16 digit account number?
henry account o: 7485 1154 6325 8965
Thank you Henry, may I also know the last 4 digits of SSN?
7854
Thank you for all the details, could you please let me know how much extra has been charged on the bill?
$50
Oh, no! Please give me a minute while I get this done for you.
ok
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $50.
ok
Is there anything else I may help you with?
nothing else
That's awesome! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day!
ok bye
Good bye!