Hello! Good morning!
Good morning There is an error on my credit card bill and I would like it contested/removed
I'd be glad to assist to you! Oh..No! I'm so sorry to hear that, I'll surely help you out with this. May I know your first and last name please?
Kyle Bocheck
Perfect! would you please share the last four digits of your SSN?
6675
Great! would you please share the 16 digits of your credit card number?
6758-9909-3282-2328
Okay, would you please help me with the date, time and amount of the charge?
It happened on 5/10/18 5:30 PM 59.96 was the amount charged
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $59.96 which you've to receive within 48 hours. Would there be anything else I may help you with?
Thank you, also I saw an ad on TV for lower rates, am I eligible for that?
Yes wonderful! we are glad that you are interested in our bank, However for any information about the interest rates please feel free to visit our official website www.bankers.com, Then you'll see an option called 'Interest rates' click on that, you'll be directed to a page on which you'll have a chart representing entire information about interest rates. In case if you want to know anything in detail please contact us, we are always here to help you out. Would there be anything else I may help you with?
Thank you for the information. I guess that answers all my questions
It was really nice talking to you and a pleasure assisting you. Thanks for being so patient and cooperative, your the most calm and patient customer I've ever assisted, Have a amazing day ahead!