Hi there, how may I help you today?
I have a charge on my credit card bill that doesn't belong there,  I never purchased that item.
I'll help you assisting that. May I know your name please?
Muppet Jackson
Muppet, Could you let me know the last 4 digits of SSN and account number please?
SSN: 2934   .. account number 02348752934875
Awesome! Kindly give me a minute.
ok
Thank you so much for staying connected. The error has been fixed and updated.
Great,  thank you for your help.
Always a pleasure. Is there anything I could assist you with?
I saw a commercial the other day with lower rates on the credit card,  do I qualify for any of those ??  I've been a customer for such a long time.
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates
Alright,  I just wanted to know if I can apply the rates to my current card,  or if I have to apply for a whole new one.
I apologize for the inconvenience caused to you, however there is no right representative to give you exact information regarding the bank rates.
Ok,  thanks anyway,  I'll trying looking at the website.   That's all for today.
Always a pleasure. Have a great day.