HI
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
MY DEVICE IS NOT WORKING
Not to worry about that. Could you please help me with your full name and your account number?
SUJA & 6676 5466 8799
Lovely! Could you also please help me with the last 4 digits of your SSN number?
7677
Awesome! To locate the problem, with your device. Could you please check and let me know if the green light on the router is working?
BLINKING
Thank you! Please allow me a moment, while I get this done for you.
OK
Not a problem. To avoid such issue again, I'll help you get a new router. Our executive will reach you within 2-3 days and help you get that replaced. I hope this is solve the issue.
OK
Great! Is there anything else that I may help you with?
NOTHING ELSE
Thank you for choosing us, we are always here to help you. Have a nice time!