hi
Hello there, How may I help you today?
i have been charged excess on my bill can you wave that one
I would be glad to help you out in this regards. May I know your name please?
tharun
Thank you. To get your bank details I would need your last 4 digits of SSN
9987
Perfect. Could you please provide me your complete credit card number.
4655-8773-6633-2552
Thanks. To process the request I'll now require the date of charge and the amount of charge.
06-11-2018   amount of 120$
Thank you for the information. Lastly I'll require the time of charge.
around 1.00 pm
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
no issue
Anything else I may help you out with?
no, thank you for chatting, you can end session now
Thank you for using our live chat service. I'm now closing this chat. If you have any other concerns in the future, please don’t hesitate to let us know. Have a great day!