Hello there! How may I assist you today?
Please fix my screen and help me
I'm sorry to hear that, but I'll be glad to help you get a replacement for the broken phone. Could you please help me with your name?
My Name is Marshal Gola RU There?
Sorry for the delay Marshal! May I please know your phone number and your email address?
5589986565 marshal@yahoo.com
Great! Could you please stay connected while I check in the details.
sorry my email id given is wrong my id is Marshal.r@yahoo.com
No problem, I'll make that change, please allow me a moment.
okay
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. Anything else I may help you in?