hi
Hey there, you're connected to Star cable customer service! How may I help you today?
My bill excedded by 100 dollars, please check it and remove it
Oh! I'm sorry for that! I'll right away check that! May I know your name please?
chinmay
May I also know your account number?
123654789123
Could you also help me with the last 4 digits of your SSN?
5858
As I see, the bill was charged extra $100 as the plan was already expired and you used it after the expiry date.
Oh ok no problem just cancel my account
You mean you want to cancel the service?
Yeah the service
May I know the reason?
I was not notified on when my plan was expired
I'm sorry, but we have sent you an email on your registered email address, I request you to check the same.
But what is the benefit now I lost my 100 dollars, either remove my charge of 100 dollars or cancel my service
I'm sorry, but what I can do is give you a 5% discount on your next bill and also I'll send you an email in which you can go for a new plan.
OK but once I got 15% discount, can't I get 15%
Right now, I'll give a 5% discount and also you can change your plan from next month where you don't have to pay more than the service plan rates. I hope this will be helpful.
yes ok
Great! Would there be anything else  may assist you with?
no
Have a great day ahead and please do reach out to us in case of any further queries.