HI
Hey there! How may I help you today?
I MADE A PURCHASE OF $150 BUT IT SHOWS ME A $200
I'm sorry for the inconvenience, may I know your name please?
RITA
Thank you Rita, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
SSN-9653 A/C-8452
Perfect! May I know the date and amount of the charge?
$20
Could you please be more specific about the date?
06/25/2018
Thank you for the details. Kindly give me a minute.
YES
Thank you for staying connected. The error is reported and the amount will be refunded in few hours.
OK THANK YOU
You’re most welcome. Is there anything else I could help you with?
NO
Thank you for reaching out to us. Have a wonderful day ahead.