Hey! How may I help you today?
Hi I'd like to report an error on my credit card bill and like the charge removed
Oh! Sorry to hear that. Surely I will help you. May I please know your first and last name?
Name : John Wayne
Perfect! May I also know the last four digits of your SSN?
2000
I'd also require the complete 16 digit credit card number.
5600-6000-9100-9900
Thank you. Could you help me with the date and amount of the charge?
I think the date was 6/5/18 and the amount was 15.66
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
Thank you Riley, can I also change the address on my account?
Yes, definitely! Sure! May I know the new address?
7009 Arbor Way Drive Chicago, IL 44808
Thank you for sharing the information. I've processed the request for the change of address. You'll shortly receive a confirmation E-mail.
Perfect, thank you so much
You're most welcome. Would there be anything else I may help you with?