Good morning! You've reached Net link Media/Cable Services. How may I help you?
Good morning I like to change my cable service can you help me with it?
Of course! I'll be happy to help you in this regard. May I know your full name and your account number?
I am Robert West and my account number is 1285471946302586
Awesome! Could you also please help me with the last 4 digits of your SSN  number and the current service your on?
SSN number is 2481
And, also may I know to which service you'd like to change to?
I wish to have platinum service.
Definitely! Please allow me a moment, I'll get back to you with the updates.
Sure
Wonderful! I'd like to inform you that, I have updated you to a platinum cable service. This will reflect in your bill from next month. Would that be okay?
Yes that's fine
Amazing! Would there be anything else that I may help you with?
No thanks.All are answered. Have a nice day. Bye
Great! Thank you for choosing us, wish to serve you again. Have a nice day!