Hey! How may I help you today?
I have a purchase error and would like the charge removed
Sorry to hear that! Surely I'll help you. May I please know your first and last name?
Kratos Jones
Awesome! May I also know the last four digits of your SSN?
7115
Perfect! Could you confirm your credit card number?
2594648925793458
Thank you so much for bringing this to our notice. I'll ensure that I'll raise a request to delete the charge and kindly give us 24-48 hours to get this resolved. You will also be receiving a confirmation e-mail once this is resolved.
ok thank you
You're most welcome. Would there be anything else I may help you with?
no that is all
Great! Always a  pleasure assisting a valuable customer like you. Have a great day ahead. Looking forward to seeing you soon.
same to you
Thank you so much. Goodbye!