HI
Hello there! How may I assist you today?
GOOD MORNING my mobile phone is damaged
That's bad, I won't be able to help you fix it but I can help you apply for a replacement would you like me to that?
YES
Alright! Could you please let me know your full name?
NAME: DHEEPA
Thanks Dheepa! May I please know your phone number and email address?
DHEEPA@GMAIL.COM 998 856 8457
Amazing! Please allow me a moment to check the details and proceed with your request.
OK
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
THANKYOU
My pleasure! Anything else I may help you in?
NOTHING ELSE
Alright! Have a great day, goodbye.