Hi! Good morning. How may I help you?
my last credit card bill was charged extra
I'm so sorry for that. May I know your name and the last 4 digits of your SSN?
Raja, 2541
Thank you Raja. Could you provide me the 16 digit credit card number?
54542587985636548
Thank you for sharing the credit card number. May I know about the date and time of the error?
27-06-18 around 10.45 Am
Alright. Could you please help me with the amount that was charged?
$105
I see. May I know what was the actual bill?
$4505
Could you please confirm me the actual amount and the amount that was charged extra?
Actual amount $4505 and extra charged was $105
Thank you for your confirmation. Please allow me a moment while I update your bill statement. I'll get back to you in a minute.
ya sure....
Thank you for holding on. I've updated your statement. You would be receiving a confirmation message shortly. Is there anything else I may help you with?