Hi
Good morning! You've reached Net link Media/Cable Services. How may I help you?
I wanted to cancel my account because my bill keeps going up.
I completely understand your situation. I'll help you with that. May I know your full name and your email address?
My full name is Lakhan sharma and email address is lakhan@qwe.com
Awesome! Could you also please help me with the last 4 digits of your SSN number?
5548
Before we cancel your account, May I tell your that we are providing a one-time special promotion of 10% off on your next month bill. Would you like to avail that?
Sorry I wanted to cancel my cable service only and I want a reason for my bill increase I won't leave you without a good reason or I will file a case against it
My sincere apologies for the issue that you've been facing. If you wish to cancel your services, I'd surely do that. And here on you'll no longer receive any notifications from our services.
but what was reason for bill going up ?
According to our system records, I see that your contract has expired and your no longer have the promotional rates. Hence, There is an increase in your bill.
OK just cancel the service and that will be it
Not a problem, I'll help you with that. You will be notified about the cancellation on your email address. May I confirm if all your questions have been answered for the day?
yes
Amazing! Thank you for choosing us, wish to serve you again. Have a nice day!