hi
Hello there! How may I help you?
yes my mobile screen cracked
That's bad, I won't be able to fix it but I'll be able to help you get a replacement would you like me to do that?
yes
Alright! May I please know your full name?
Sporer Elias
Thank you! May I please know your phone number and email address?
Phone : 678-987-6789 email : sporer.elias5@mail.com
Perfect! Please allow me a moment to check with the team.
Ok, I wait for your information.
Thanks for waiting, I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we recieve the broken phone. would that be okay?
yes, send I will return my old
Perfect! Anything else I may assist you in?