Hello there! A very good evening to you. How may I help you today?
Hello, I just dropped and cracked my iPhone screen. Is this covered by insurance?
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know your full name?
Jimmy Smith
Could you please help me with your phone number and the email address?
738-2321-2932 and fakeemail1921@gmail.com
Thank you for the information. Please allow me a moment while I check the best possible solution for you.
Ok
I appreciate your patience. I have made a request for the replacement for your phone, it will be sent to you within 24-48 hours. And also, I request you to send the current phone in the return envelope. I hope this will be helpful.
Thank you for the help
You're always welcome! Have a great day ahead. Hope to serve you soon again.