HI
Hello there, how may I help you today?
I MADE A PURCHASE $250 BUT IT SHOWS $300
I apologize for the inconvenience caused to you, could you please help me out with your full name and last 4 digits of your SSN?
NAME- KANE SSN- 8974
Great! Could you also help me out with your credit card number?
2354689720156478
Thank you! Could you please help me out with the date of the charge?
08/06/2018
Thank you! Please allow me a moment while I remove the charge for you.
OK
I highly appreciate your patience, I would like to inform you that I've successfully removed the extra charge of $50 from your account.
THANK YOU SO MUCH
You're welcome! Is there anything else I may assist you with?
THANK YOU BYE
You're welcome! I’m glad I could resolve this for you. Have a great day. Goodbye!