Hello, how may I help you with today?
HI ALEX I LOST THE CREDIT CARD YESTERDAY
I appreciate you for bringing this to our notice, as I'm aware of the situation now I'll make sure the card is blocked and you'll be getting a new card.
OK WHAT WAS THE PROCEDURE TO GET THE NEW CARD ?
Sure! could you please share the name and last 4 digits of SSN?
SARINA WILLIAMS , SSN-8526
Thank you, could you also share the credit card number?
YOU NEED 16 DIGIT CARD NUMBER ARE LAST 4 DIGIT NUMBER?
I'd need the 16 digit credit card number
7894561230789456
Thank you, could you remember when the card was last used?
YA 27/06/2018
May I also ask if you have filed a police report?
YES I DID
That's great, I'll now block the card and issue a new one which will be reaching you in 2 days.
THANK YOU
Your welcome, would there be anything else I may help you with today?
THANK YOU SO MUCH
It was wonderful talking to you. Have a great day