HELLO
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
HEY JESSE, ACTUALLY MY DEVICE IS NOT WORKING.. WHAT'S THE PROBLEM?
Not to worry! I'll definitely help you fix that. Could you please help me with your full name and your account number?
NAME - SUMIT CHOPRA  AND NUMBER - 602574810650
Awesome! May I also know the last 4 digits of your SSN number and if the green light on the router is working?
SSN - 8410 NO.. MY GREEN LIGHT ON THE ROUTER IS NOT WORKING..
Alright, Not a problem. I think I have located the problem in the router. I'll get a replacement done for you, in order not to face such issues again. Our executives will reach you within 2-3 days. Would that be okay?
HMM OKAY SURE.. THANKS JESSE FOR HELPING ME OUT..
You're welcome! Is there anything else that I may help you with?
NO. THAT'S IT.
Wonderful! Thank you for choosing us, we are always here to help you with any issue related to media/cable. Goodbye!