Hai.
Hello there! Welcome to CalTech Support. How may I assist you, today?
I am using skype. An Application not working properly.
I'm really sorry to hear that. Could you please elaborate the issue you're facing? So that I'll be able to help you better.
I can't receive the message.
Okay, don't worry about it. I'll assist you resolve this issue right away. Please may I know your name?
Name : Joshua.
sure, Joshua! I would also need the last four digits of your account number and the name of the company you're working for. Could you share these details, please?
sure. Account number : 7349. Company name : Arkeia Software.
sure, thank you for sharing the details. Could you please check and tell me if you've updated the application to the latest version?
NO. I have not updated the latest version.
Okay. I suggest you to upgrade the application right away to prevent these issues. could you please update and let me know?
sure. I will try it now. Now the application working good.  Thank you.
Great! Thanks. I hope I've helped. Would there be anything else that you need?