Good morning I hope we are connected?
Hello! Good morning! You've contacted Star cable customer service. Yes, We're connected?
I need to cancel my service as I am not satisfied in it and also my bill keeps on increases every month . please cancel my service.
Oh no! That's really upsetting. I can understand that you might be frustrated by paying extra. but would you please let me know if you got any email from our team regarding the reason for the bill increase?
No I din't receive any kind of mails from your end. So I am worried about your kind of service you do.
Alright! I'll check with my team if they've sent any email or any kind notification to you. May I know your full name and your account ID please?
I am Mary James and account number is 3457139582575092
Alright, Mary I can see here, our team has sent you alert emails prior the due date to check your data usage otherwise you'll be charged extra. Please check your Inbox.
Okay thanks for your information. Anyway I am not satisfied with your service. Please cancel it.
Alright, It's sad that you want to leave us but we don't want to leave such a valuable customer like you. I'd also like to inform you that the amount increased because you've exceeded the usage limit, you are signed up for a 5 GB data plan and your usage for this month is 8 GB, that is why you were charged extra and from our end we've sent you alert emails as well.
If there is any fixed plans to unlimited data..Please change my plan to it. May I know if you have any unlimited plans. If so what would be the charges?
Yes! We do have. There is our super saver plan where you get unlimited data for 1 month and that will cost you $55.
Okay Please change my plan to it.
Sure! I've changed your plan, from the first of the next month your plan will get activated and also as I told you above it will cost you $55. Note- please make sure you don't subscribe to any additional plans that might cost you extra amount again.
Okay I will take care about it. Thank you so much for your assistance. Have a wonderfulday ahead. Good bye
You're most welcome. Are you okay if I ask my team to send call you and inform you if there is any issue or update related to your service? in this case you didn't check the Inbox and I know you might be busy so, I need your consent for this. My team to call*
Yes please call me in that case. It would be far better.
Awesome! I can understand. we also have customers who don't like to receive any calls. That's why I asked for your customers. Thanks Mary.
I love to receive calls.
That's amazing Mary! Would there be anything else I may help you with?
No Thanks. I am very much satisfied about your assistance. Have a great day ahead. Bye
Fantastic! Thank you for reaching out to us, for any further assistance please contact us but please don't leave the star cable Family. We're glad to have such an amazing customer base like you. Have a great day Mary.