Hi there! Welcome to universal cable customer service. How may I help you today?
Hi, I like to change my service.Please help me with it.
Sure! I'll definitely help you with your query. To proceed further, may I know your name and account number please?
Name is Robert Williams and account number is 2365781398536745
Great! may I know which service you are currently signed up for?
Basic service
Nice! just for verification purpose, may I know the last 4 digits of your SSN please?
Sure my SSN is 7815
Awesome! Thanks for all the details. May I know which service would you like to switch to from the current service?
I wish to move to Platinum service as I could able to get all channels.
That's a great choice Sir! I've forwarded your request. You'll switch to our platinum service within 2-3 hours. We hope you enjoy our service to the maximum. Will there be anything else I can do for you?
Please also update my email address as I have changed it old email is robert007@mail.com , new email address is robertwilliams01@gmail.com
Sure Robert! I have updated your email address. Will there be anything else I can do for you?