Hi
Hello there! How may I help you today?
I would like to fix my iPhone screen which is recently cracked
I'll help you with that, could you please let me know your name and the phone number?
sure my name is Jacline 202-555-0195
Thank you Jacline, may I know the email address associated with the account?
jacline2008@reddiff.com
That's perfect! Thank you for the details, please give me a minute to proceed further.
sure
Good news! The replacement takes place in 1-3 business days, please ensure to send the broken device through an envelope. Will that be fine with you?
Yes that is fine with me I ll do that thanks for the update Thank you so much for your assistance
My pleasure! Is there anything else I may assist you with?