Hello. I need to get some information in getting my cell phone screen repaired.
Hello! I'll provide you with the information, may I know your name?
I cracked the screen but I have insurance though you guys. Sally Bakerfield
Sally would you like to claim your insurance?
Yes.
Okay Sally could you also help me out with your phone number and the email address associated with the account?
Yes. My phone number is 321-456-0986 oh wait i am sorry I typed that wrong My number is 321-426-0986
No worries, could you also help me out with your email address?
My email is sally.bakerfield@gmail.com
Thank you for sharing the information, please allow me a moment while I check with the department.
geeeze. I am sorry . Another typo . My email is sally.bakerfield71@gmail.com
Oh no worries, I'll correct it.
Thank you
Thank you for your cooperation, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
Ok . That sounds great
You're welcome! Would there be anything else I may assist you with?
That was all I needed. Thank you
Awesome! Thanks for connecting to us, hope you have a wonderful day ahead!