Hi Charlie Good morning
Hello! How may I help you today?
Charlie, I need to know my claim status.
Sure, I'll be glad to do that for you. May I know your name please?
I am Mary Jacob
Good to hear from you, Mary! Please could you share the policy number?
Policy no:  SWN347829018
Okay. Could you also share the claim number?
Claim no: AZQ417
Sure! Please stay connected for a minute. Thanks for staying connected. The payment has already been initiated. You'll be receiving the check within the next three days. Would you need anything else?
Good to know this. Thanks Charlie.. I will get back to you If I din't receive in three days. Have a nice day Charlie... Bye
It was a pleasure assisting you. Thank you for connecting with us. Good day! Sure, you can get back to us at anytime!