I have an error on my credit card bill and need the charge removed.
Oh! I apologize for the error. However I would be glad to help you out in this regards. May I know your name please?
Eleanor Eleanor Gerges
Thanks. To pull up the information I will require your last 4 digits of the SSN.
4321
Perfect. Could you please provide me your complete credit card number.
5555 6789 9876 1234
Thanks. To process the request I'll now require the date of charge and the amount of charge.
6/1/2018 $54.99
Awesome.I have processed the request and the charge has been removed. I do apologize for the inconvenience caused.
Thank you. I have one more issue I need help with.
Sure. Go ahead!
In a commercial, I saw your company has new lower rates. Are they available to me?
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
okay
Anything else I may help you out with ?
No that was it.
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