Hello there, How may I help you today?
hi
how may I assist you today?
Hello I need to change the address on my account
I would be glad to help you out in this regards. May I know your name please?
Michaelle
Thank you Michaelle. To pull up the information I will require your last 4 digits of the SSN.
3695
Perfect. Could you please provide me the last four digits of your account card number.
0963
Awesome. May I know the new address to update.
456 Laurel Rd Worcester, MA 01610
Great. I have gone ahead and updated the new address for your convenience.
thank you. I also saw a commercial with a lower rate. Does that apply to me?
All right. I apologize I will be not able to give you the information at this point of time. However someone from our bank will reach you back in few days to give you all important information.
Ok that sounds good. Thank you.
My pleasure. Anything else I may help you out with?