hi gud mrg
Hey there, you're connected to Star cable customer service! How may I help you today?
i need solution for my device can't working? and also i have a problem with trouble connecting to the internet?
Oh! So sorry to hear about that! Not an issue! I'll help you out. May I know your name?
sims
Could you also help me with your account number please?
2875412645215669
Perfect! I'd also require the last 4 digits of your SSN for verification purposes.
7284
Alright! May I know if the green lights on the device blinking?
yes blink
Okay! As the device is not working, would that be okay if I send you a new device as a replacement, which will be absolutely free?
thank you riley
Great! I'd made a request to our team for a new device and it will be sent to you within 24 hours. Also, the installation will be done by our own technicians. I hope this will be a great help for you?
yes. i am very happy now thank you
You're most welcome! Would there be anything else I may assist you with?
nothing bye
Have a great day ahead and please do reach out to us in case of any further queries.