HI
Hi there, how may I help you today?
I want help to fix my phone screen
I'll help you with that. However, I'd require the following details. May I know your name and phone number?
Beatriz 521.253.6589
Thank you Beatriz, may I know your email address associated with the account as well?
beatriz.porter@mail.com
Perfect! Would you like to have a replacement to the phone with a new phone?
Just want a replacement.
Sure! Please give me a minute to proceed further.
okay, sure!
Good news! I've initiated the replacement, the replacement takes place shortly however for the replacement you have to send the current device in an envelope.
Ok, that's great.
Yeah! Will there be anything else I could help you with?
That's all, thanks for the help.
Thank you for reaching out to us. Have a wonderful day ahead.