HI
Hi! How may I assist you today?
MY PHONE IS DAMAGED
So Sorry to hear that, I won't be able to help you in fixing it but I'll be able to help you get you replacement, Would you like me to do that?
BROKEN
Alright! I'll help you get replacement, may I please know your name?
VIJI
Thanks Viji! May I please know your contact number and email address?
876 456 9080 VIJI@GMAIL.COM
Great! Please allow me a moment to do the needed, Please stay connected.
OK
Sorry to keep you waiting I'd like to inform you that I'll be able to replace your broken phone with the brand new phone. And I request you to return the broken device in an envelope. We won't be able to provide you the new phone unless we receive the broken phone. would that be okay?
OK THANK YOU
My pleasure! Anything else I may help you in?
NOTHING ELSE
Alright! Have a great day, goodbye.