hi
Hello! How may I assist you?
ask for fixing the screen
Sure thing! May I know your name?
d.silv
D.Silv could you also help me out with your phone number and the email address associated with the account?
9988112255 silv@gmail.com
Thank you for sharing the information, please allow me a moment while I check with the department.
yes
Thank you for your cooperation, I'd like to inform you that the we'll replace your phone with a brand new phone and I kindly request you to return us back the damaged phone with the same delivery agent.
thanks
You're welcome! Would there be anything else I may assist you with? I hope we are still connected?