hi
Hi there! Good morning, Fast Net Cable Services. How may I help you?
my internet bill is too high
May I please know your name and email address so that I could check the reason for that?
nivi & nivi78@gmail.com
Thanks Nivi! Could you please let me know the last 4 digit of you SSN?
8799
Please allow me a moment to check your details.
ok
Thanks for being so cooperative, I've checked the details and found that your promotional rate pack has been expired so that you have been charged on normal rates and that's why there is a hike in your bill.
ok
Great! Hope I've answered all of your queries?
yes
Alright! Feel free to reach us when needed, it was great assisting you. Have a nice day. Goodbye.