Hello! Good morning! I'd be glad to assist you today!
Hi sam. i have problem with credit card charges
Hey, I'm really sorry about this, due to some technical glitch you might be charged erroneously, We are working on it, Our team will get it resolved as soon as possible. May I please know your first and last name?
muthusamy sekar
Perfect! would you please share the last four digits of your SSN? I hope we are connected!
5896
Great! would you please share the 16 digits of your credit card number?
7854123698541236
Okay, would you please help me with the date, time and amount of the charge?
06/12/18 , 06:45 pm amount of charge 560
Okay! would you please share the amount of the charge? okay, Thanks for sharing all the information, Please allow me a moment while I process as per your request!
hellp
Yes we are connected!
sure sam
Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $560, which you've to receive within 48 hours. Would there be anything else I may help you with? I hope we are connected!
thank you for help no
May I confirm if all your questions have been answered for today?
no
Would there be anything else I may help you with? I hope we are connected!