Hello! Fast net cable services. How may I assist you today?
hai  device is not working
Sure! I'll be able to help you in this, may I please know if the green device is still working?
yes
Alright! I'll just apply for a replacement for you, may I please know your name?
kannan
Thanks Kannan! May I please know your account number and last 4 digit of the SSN?
1896
May I please know the account number too?
459837267854
Perfect! Please allow me a moment to check the details.
ok
Thanks for being so cooperative, I've processed your request and applied for replacement for you, please make sure you return the damaged device. Anything else I may help you in?
no thanks
Alright! It was great assisting you, have a wonderful day. Goodbye.