Hello! A very good evening to you. How may I help you today?
Hi Good morning!
How may I help you today?
I want some help to fix my screen. Can you able to help me?
Oh! I'm so sorry to hear that! Not a problem! I'll help you out. May I know if you have an insurance for your phone?
I am not sure that i have insurance. Do you help me only for insurance holders?
I'll check if you have applied for insurance or not. May I know your full name?
Sure! I am Melinda
Could you please help me with your registered phone number and the email address?
Sure! 412.362.8526 & melinda.savrn@camcast.net Sorry! I think my registered number is wrong, please use this number instead of the old one. 415.852.6363
Sure! Give me a moment while I pull out the information for you.
Sure!
Great! I see that insurance was been made while the purchase was made. In this case, you can claim the insurance and I'll be able to help you with the replacement for the phone. Would that be okay?
Wow! that's great. Thanks
Okay then! I'll go ahead and make a request for the replacement of your phone and I request you to send back the current device in the return envelope. In this way, the insurance process will be a bit easier for us to take care off. I hope you understand.
Sure, and thanks once again.
I'm glad, I could resolve this for you. Would there be anything else I could help you with?