hi
Hello there! Welcome to Act Fiber net services, how may I help you today?
my device is not working and i am having trouble connecting the internet
I'll surely help you with that, may I know your name and the 16 digit account number?
2563256395563326
Perfect! Could you please be more specific with your name?
lisa hayden
Thank you Lisa, could you please let me know the last 4 digits of SSN?
2563
Perfect! May I know if the green light on the device is blinking?
ok i will check yes now its working
For sure! Is it blinking? Not a problem, as there's an issue with the device we've sent you a new device with the replacement with the old one. Will that be fine?
ok thanks
You're welcome. For the internet connectivity issue, may I know if you've restarted the router?
yes
Isn't the internet working right no?
yes its working nw
That's awesome! I hope all your queries have been answered?