hi
Hello and welcome to star cable customer service. How may I help you today?
my cable device not working
Oh! I'm so sorry to hear that. To help with your query, may I know your full name and account number please?
my name beeme account number 8597 4589 6398
Awesome! Just for verification, may I know the last 4 digits of your SSN please?
ssn number : 4587
Great! Thanks for all the details. Is the green light on your device blinking?
yes
Perfect! We will be sending you a replacement device. May I know your address please? Hope we are connected?
JANE ROE 200 E MAIN STPHOENIX AZ 85123 sorry  beema ROE 200 E MAIN STPHOENIX AZ 85123
Fantastic! Its alright dear! I've forwarded your request. You will be receiving a replacement device within 2-3 days. We are really sorry for your inconvenience. Will there be anything else I could for you?
ok
Nice! I hope I helped you with your query. Will there be anything else I could for you?