hi
A very good evening to you. Welcome to Sony cable customer service. How may I help you today?
my internet bill is too high
Oh! That's sad to hear! I'll just check with it right away! May I know your name and email address?
yuvina yuvi67@gmail.com
I'd also require the last 4 digits of your SSN?
5647
Perfect! Allow me a moment while I check the same for you.
ok
I appreciate your patience, as I see the reason for the increase of bill is due to the expiry of your contract. In this case, the promotional rates were not been applied on your bill.
ok thank you
You're welcome! Would there be anything else I may assist you with?
nothing else
Have a great day ahead and please do reach out to us in case of any further queries.