Hi
Hello there! Welcome to Act Fiber net services, how may I help you today?
Hey , Good morning. I found my service bill keeps on moving up. Can I know the valid reason.
I'll surely check that for you, may I know your name and the email address?
I am very much worried about this bill increase.I am totally lost faith in this service. I am willing to stop my service. I am Robert James and email address is james.robert@mail.com
Thank you Robert, may I also know the last 4 digits of SSN? I hope we are still connected?
Sorry there was a glitch in network My SSN is 2189
Not a problem, thank you for providing the details. Please give me a minute while I get this done for you?
Okay...Take your time
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount. Please ensure to pay the bill on the right time to avoid inconvenience.
This is really frustrating. I just payed 2 days late. For that could you charge this much? Please cancel my service immediately. I am no more interested to continue .
I'm so sorry for that, we can provide you 10% discount for the next monthly bill. Will that be fine with you?
I don't want any kind of Discounts. Please cancel my service.
Are you sure you'd like to cancel the service, you'd probably miss the exciting upcoming offers?
No issues. Please cancel my service.
Sure! As per your request we've cancelled your service, the account will be deactivated in 30 minutes.