HI
Hello. How may I help you today?
I NEED TO REPORT MY CREDIT CARD HAS BEEN EXTRA CHARGE SO PLEASE REPLACE THE EXTRA CHARGE
Sure. Could you please help me with your full name, the last four digits of your SSN and your complete credit card number?
PETER SHAM , SSN :8004 AND A/C :0551
Thank you for the information. Could you also help me with the date and time of the charge and also the amount of the charge?
25/06/2018 , 17:10 AND $65
Could you give me a moment here while I check the details for you?
OK
Thank you for your patience. I'm sorry for the error in your bill. I'll go ahead and have it removed right away. Thank you for bringing this to our notice.
OK THANK YOU SO MUCH HAVE A NICE DAY
You're welcome. Is there anything else I could help you with?