HI
Hello! Good morning. Welcome to LMT cable services. How may I help you today?
MY INTERNET BILL IS TOO HIGH
I'm so sorry for what has happened. May I know your name please?
NIVI
Alright Nivi! Could you please help me with your account number as well?
7767 8799 4355
Superb! Would you mind sharing the last 4 digits of the SSN?
6546
Perfect! May I know how much extra amount was charged in your bill please?
$70
I apologize for it. Please give me a moment to find out the reason for this extra charge.
OK
Thank you for staying on hold. I appreciate your patience. I see that your package has expired and you don't have the permission to use the service anymore. That was the reason for the extra charge.
OK THANKYOU
Pleasure is mine. I hope that all your queries are cleared?
OK
Perfect! Thank you for reaching out to us. Enjoy our fastest internet services. Have a great day. Bye.