Hello Jesse
Good morning! You've reached Net link Media/Cable Services. How may I help you today?
I like to know about my bill, Every month Increasing simultaneously, may I know the reason, why is so ?
I completely understand how that feels. I'll surely help you with that. May I know your full name and your email address?
My name: Steve and Email id : steve@gmail.com
Awesome! Could you please help me with the last 4 digits of your SSN number and the extra amount on the bill?
8875 Each month increasing 30$ extra
Thank you Mr.Steve. Please allow me a minute or two, I'll get back to you with the reason.
Yes,
Well Mr.Steve, I'd like you to be informed that the reason behind the increase in your bill is your contract for the basic cable services has expired and you no longer have the promotional rates.
oh, is that so, you people should have intimated by mail or message, but no information I  received regarding this
My sincere apologies. I could help you renew your account and give a one-time special promo offer of 10% off on your next months bill. Would you like to avail that offer?
Ok, let keep avail this offer for one month on my account, let me decide later about this please renew my account with this promo
Alright! I'll get your account renewed and you'll receive a notification about that. And this offer will reflect on your bill from next month. Would that be okay?
ok no issue, thank you so much for your service, bye
You're welcome!  Thank you for reaching out to us, we are always here to help you. Have a wonderful day!