Hello there!
Hi My name is maya
Hey Maya, how may I help you today?
I have error in my card. can you remove the charge
I'm sorry for the inconvenience, may I know your name please?
Maya
Thank you Maya, Could you please let me know the last 4 digits of SSN and the last 4 digits of credit card account number?
5555     2255
Perfect! May I know the date and amount of the charge?
06.25.2018    $50
Thank you for the details. Kindly give me a minute.
OK
Thank you very much for staying connected. Your error will be fixed and updated shortly. You'll receive an e-mail about the updated bill.
Please change my address
For sure, May I know the new address as well?
5588 new long drive, newyork 10010
Perfect! Please give me a minute to proceed further.
OK
I appreciate for holding on, your request has been successful. You'll receive all the bank alerts to the updated address.
Can you please tell me the new lower rates
I'll assist you with the rates however, please visit www.bank.com that'll direct you to get details regarding the lower rates.
OK Thanks
Perfect! Is there anything I could assist you with?
Nothing
Thank you for reaching out to us. Have a wonderful day ahead.