hi
Hello there! Welcome to Act fiber net services, how may I help you today?
my internet bill is too high
I really apologize for that, may I know your name and the account number?
Ebert Abel, 6754 7805 6788
Thank you Ebert, could you please let me know the last 4 digits of SSN as well?
6415
Perfect! May I know how much has been increased in the bill?
$70
Oh, no! That's not fair, please allow me a moment while I get this done for you.
Ok
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $70.
ok
Thank you for cooperating, is there anything else I may help you with?