HI
Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?
MY INTERNET BILL IS TOO HIGH
I apologize, could you please let me know your name and the account number?
JESSI ACCOUNT NO:8765 5678 0932
Thank you Jessi, could you please help me with the last 4 digits of SSN as well?
3243
Awesome! Could you please let me know how much extra has been charged on the bill?
$60
I'm sorry for that, please give me a minute to proceed further.
OK
Thank you for staying connected, as you've failed to pay the previous month bill you're charged an extra amount of $56. Please ensure to pay the bill on the right time to avoid the inconvenience.
OK THANKYOU
You're welcome, is there anything else I may help you with?
NOTHING ELSE
Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!
OK BYE
Good bye and good day!