hi
Hello and welcome to universal cable customer service. How may I help you today?
my internet bill is too high
Oh! I'm so sorry to hear that. To proceed with your issue, may I know your name and account number please?
selvi & 2563 5896 1254
Great! just for verification, may I know the last 4 digits of your SSN please?
2587
Thank you for all the details. Just give me a minute, I'll contact my team regarding your query and let you know reason for the same?
ok
Selvi, may I know how much extra were you charged on your bill?
85$
Oh! I'm really sorry for that. I contacted my team and it seems you've subscribed for daily fitness tips and that's why you're being charged an extra amount of 85$.
ok
I hope I helped you with your query. Will there be anything else I can do for you?
nothing else
Thank you for staying connected with us. For any query, feel free to reach out to us. Have a nice day. Goodbye :)