Hello there, Good morning!
hi i want remove extra charge on my credit card
Oh no! I'm really sorry sir, I know how frustrating it is to be charged incorrectly, However i will try my level best to solve this issue for you.  May I know your first and last name please?
Zaid Olson
Perfect! would you please share the last four digits of your SSN?
4321
Great! could you please share the 16 digits of your credit card number?
56433218900655443
Okay, would you please help me with the date, time and amount of the charge?
24th 12pm 60$
okay! Thanks for being patient and sharing that valuable information, Please allow me a moment while I process with your request. Well, Thanks for holding on! Okay! I'm really sorry that because of some technical glitch from our side you were charged erroneously, I'll personally look into this issue and get it resolved. however, I've also made a request for a refund of $60 which you've to receive within 48 hours. Would there be anything else I may help you with?
no thanks bye
I hope I have answered all your questions for today?
yes
I'm glad that I could resolve this for you. It was really my pleasure assisting you. Have an amazing day ahead!