Need your help to resolve Report an error in My credit card bill
Hello! How may I help you today? I'm sorry for that, It might have happened due to some technical error we are looking into. I'll help you in this regards. May I know your first and last name please?
Frank Jerry
Perfect! would you please share the last four digits of your SSN?
9872
Great! Would you please the 16 digits of your credit card number?
6572876497276465
Okay, would you please help me with the date, time and amount of the charge?
charged amount is $65. Date : 05/17/2018 Time : 1:30 PM .
okay! please allow me a minute while I look into your issue.
ok
okay! I've updated your address, you'll also get a notification about this in your banking application.  Would there be anything else I may help you with? sorry! this message was sent due to some technical error.
ok
Okay, I apologize that this happened due to some technical glitch, I've requested for a refund of $65, and also raised a complaint about this so that you don't face this error again, Would there be anything else I may help you with? I hope we are connected? Are we still connected?
yes
Would there be anything else I may help you with?
Did you check the bill correction
yes, I did and there is some error, that's I have made a request for a refund.
Yes. Need one more help to change the my new address 169, New Avadi road,8th street, Madurai
and also notified our team so that our valuable customers like you Frank, won't face any further issues. okay, I'll  go ahead and change that for you right away.
Thanks
Hey! your address has been updated and you'll receive a message shortly about the same. kindly, acknowledge it.Would there be anything else I may help you with?
Thanks you
May I confirm If have answered all your questions?
Yes great job done Sam
I’m glad I could resolve this for you. It was really nice talking to you and a pleasure assisting you. Have an awesome day ahead!