Hello! Good Evening, Fast net cable services. How may I assist you today?
Hi. Sorry for the delay, I have some internet issue
How may I help you?
Yeah, Why my bill keeps going up?
May I please know your name and email address so that I could check the reason behind that?
My name is John william and my email is john74866@gmail.com
Thanks John! May I please know the last 4 digit of the SSN?
My last 4 digit SSN is 8547
Perfect! Please allow me a moment to check the reason behind that.
yeah, sure
Thanks for being so cooperative, I'm sorry to inform you that your promotional rate pack contract has been expired that is the reason your bill has gone high. Would you like me to activate the pack again so that charges be the same as before? Hope we are connected?
No thanks. Please cancel my cable line
John! If you like to continue with our services I'll be offering you a one time promotional discount of 10% in your next month payment, would you like to continue?
Okay, Sure!
Great! Will make sure of that, anything else I may help you in?
Thank you. That's all my query.
My pleasure! It was great assisting you, have a nice day. Goodbye.