Good morning Alex
Hello! Good Morning, Welcome to media cable services, How may I help you today?
Alex I wish to cancel my service as I found my bill is too high. So please help me with it?
I will surely help you out with that, before go ahead with the procedure I would like you to help me out with your name 16 digit account number please?
My name is Bryan Harris and my account number is 2358145739580195
Bryan, before you go ahead and cancel your account with us I would like to offer you a $5 discount on your bill for the coming three months to compensate the loss you had from our end. We would not like to loose a customer like you. So would you please be considerate and take this offer and continue with our service please?
I am okay with your offer. But what is the actual reason for my bill increase. I want to know the exact reason for it.
Thank you! I also would like to apologize that I won't be able to provide the reason since we do not fall under that department, however you could reach out to us at www.mediacableservices.com and report your query there and they would help you out in the best possible way.
Okay thank you so much. Please raise my concern and ensure my bill is not increased at any cost . I will continue my service with you for 3 more months. If I still had any issues with my bill. I will cancel my service. Thank you so much for all your service. Have a good day.. Bye
I would surely notify the concerned department about your concern and I assure you that you won't be facing any such problem in the future. I apologize for the inconvenience caused. Is there anything else I could help you out with for today? You're Welcome! Have a good day, hope to assist you in the future as well. Goodbye!