hi
Hello! How may I assist you today?
my phone is damaged
I'm sorry to hear that! I'll help you out with that! May I know your name?
my name hasini
Hasini may I know your phone number and email address associated with the account?
phone number: 896 542 3698 email address: hasini@gmail.com
Thank you so much for sharing the information, please allow me a moment while I go ahead and do the needful.
ok
Thank you for being patient, I'd like to inform you that you'll be receiving a brand new phone for the damaged product and I kindly request you to send the damaged phone return with the same delivery agent.
ok
Would there be anything else I may assist you with?