OsTicket-Prerequisites and Installation

Welcome to my osTicket prerequisites and installation Lab 3. I will guide you through the process of setting up the necessary prerequisites and installing osTicket on a Windows 10 virtual machine in Microsoft Azure.

Environments and Technologies Used

• Microsoft Azure (Virtual Machines/Compute)
• Microsoft Remote Desktop
• Internet Information Services (IIS)

Operating Systems Used

• Windows 10 (21H2)

List of Prerequisites

• Create a Resource Group in Microsoft Azure with a region of your choice.
• Use the Resource Group to create a new Virtual Machine (VM) with 2-4 virtual CPUs in Microsoft Azure.
• Open Remote Desktop to access the newly created Virtual Machine (VM).
• Install and enable Internet Information Services (IIS) in Windows with CGI.
• Download and install PHP Manager for IIS.
• Download and install the Rewrite Module (rewrite_amd64_en-US.msi).
• Download PHP 7.3.8 (php-7.3.8-nts-Win32-VC15-x86.zip) and unzip the contents into C:\PHP.
• Download and install VC_redist.x86.exe.
• Download and install MySQL 5.5.62 (mysql-5.5.62-win32.msi).
• Download and install HeidiSQL.
• Continue setting up osTicket in the browser.
• Congratulations! Hopefully, osTicket is installed with no errors.
• Log in to the osTicket system as Admin Panel.

Installation Steps

To provide further context, VM-OsTicket is the name of the Virtual Machine (VM) that i have created in Windows 10 using Microsoft Azure. It will be used to install and run osTicket, the open-source ticketing system, on your machine.

To access your VM, you will need to copy its IP address. Please follow these steps:

• Go to the VM-OsTicket overview in Microsoft Azure.
• Locate the IP address of the VM.
• Copy the IP address to your clipboard.
• You will need the IP address to access the VM using the Microsoft Remote Desktop App or any other remote desktop client.

If you are using macOS, you can use the Microsoft Remote Desktop App to access the Virtual Machine (VM). Please follow these steps:

• Open the Microsoft Remote Desktop App on your macOS.
• Paste the IP address that you copied from Step 2 into the "PC name" field.
• Click on "Add" to establish a remote desktop connection to the VM.
• Enter your login credentials for the VM when prompted. Once you have successfully logged in to the VM, you can continue with the next steps of your installation process.

To enable CGI in Windows 10, please follow these steps:

• Go to the Control Panel on your Windows 10 machine.
• Click on "Programs and Features."
• Click on "Turn Windows features on or off."
• Locate "Internet Information Services" and expand the node.
• Locate "World Wide Web Services" and expand the node.
• Locate "Application Development Features" and expand the node.
• Check the box next to "CGI."
• Click "OK" to save the changes.
• CGI is now enabled on your Windows 10 machine and you can proceed with installing and configuring osTicket..

download and install the Rewrite Module (rewrite_amd64_en-US.msi)

download and install MySQL 5.5.62 (mysql-5.5.62-win32.msi)

Install osTicket v1.15.8. Copy the UPLOAD folder and paste it into C - inetpub - wwwroot, then restart Internet Information Services Manager. IIS Manager can be found in the start menu.

Extract and copy “upload” folder to c:\inetpub\wwwroot Within c:\inetpub\wwwroot, Rename “upload” to “osTicket”

To access the osTicket installation page, please follow these steps:

• Open Internet Information Services (IIS) Manager.
• Locate and click on "Sites" in the left-hand pane.
• Click on "Default Web Site."
• Locate the folder for your osTicket installation.
• On the Right-click on the folder and select "Browse *:80" from the context menu.
• You will be redirected to the osTicket installation page in your web browser. From there, you can proceed with setting up osTicket as per the installation instructions.

To begin the basic installation of osTicket, please follow these steps:

• Open your web browser.
• Enter the IP address or domain name of your osTicket installation in the address bar.
• Press "Enter" to navigate to the osTicket installation page.
• Fill out the basic installation form with the required information, including your database details and administrator account credentials.
• Click "Install" to begin the installation process.
• Once the installation is complete, you will be able to access the osTicket helpdesk and start providing support to your users.

Download and Install HeidiSQL Create a new session, root/Password1 Connect to the session Create a database called “osTicket”

To proceed with the basic installation, you will need to create a password for the root user. Please ensure that your password meets the complexity requirements and security best practices.

To begin setting up osTicket, you will need to create a database. Please follow the instructions above to create a database called "osticket".

To access the osTicket Admin Panel, please enter your credentials and log in. From there, you will be able to manage and customize your osTicket installation.