Unable to view documents #55
Comments
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Hey, that's odd. I assume it works fine in the browser? Do you use some kind of reverse proxy in front of the paperless server? |
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You're right it works absolutely fine in the browser on all devices. And no reverse proxy in use, just connecting directly to the ip of the paperless-ng docker instance. |
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Okay, this is quite puzzling. I'm not able to reproduce this so I need some more information from you: Could you connect your phone to your computer, enable USB debugging, run Otherwise I'll try to come up with an easier way to debug this. |
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@bauerj I'm not the OP, but do you still need logcat output? I'm facing the same issue and can provide you one privately as well if it's helpful. |
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Yes, I still have no clue towards the issue. A log should be very helpful! You can send it to me at bauerj@bauerj.eu. |
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Was that log file useful? Happy to test and provide more logs if required. Just let me know. |
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Hey, sorry I didn't respond yet. No, sadly there was nothing in the logs that could help to solve this issue. Could you please try connecting to this server? https://paperless-demo.quinncasey.com/ |
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Done and sent! Let me know if you need any more and thank you for looking into this. 👍 |
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Hi Adam, I still wasn't able to find the cause to this issue. Could you please provide me with some more information?
My suspicion is that there is something wrong with the server configuration as only two people reported about it. But it could also be a sneaky Flutter bug that only happens in a specific environment. Would you be able to test the app on a different Android device or in an emulator to see if that makes any difference? Thank you for your help in debugging this and sorry again that this is taking so long. |
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Hi Johann,
I'm not using https, just http in the house and direct tunneling through
tailscale outside the lan. Problem with the docs loading happens inside and
outside lan.
No reverse proxy or load balancer in front of the instance, but it is a
container.
I'm running the ghcr.io/linuxserver/paperless-ng 1.4.5 Docker image on an
Ubuntu 20.04.3 Server with Docker version 20.10.7
I've roped my wife into testing as well with her moto-G-9Play accessing it
without tailscale on the lan and she gets the same thing. Authentication is
successful but docs don't load.
Output:
* Trying 100.109.54.79:8000...
* TCP_NODELAY set
% Total % Received % Xferd Average Speed Time Time Time
Current
Dload Upload Total Spent Left
Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:--
0* Connected to 100.109.54.79 (100.109.54.79) port 8000 (#0)
* Server auth using Basic with user 'admin'
GET /api/documents/1/thumb/ HTTP/1.0
Host: 100.109.54.79:8000
Authorization: Basic (REDACTED)
User-Agent: curl/7.68.0
Accept: */*
* Mark bundle as not supporting multiuse
* HTTP 1.0, assume close after body
< HTTP/1.0 404 Not Found
< Content-Type: application/json
< Vary: Accept, Accept-Language, Origin
< Allow: GET, HEAD, OPTIONS
< X-Frame-Options: SAMEORIGIN
< X-Api-Version: 2
< X-Version: 1.4.5
< Content-Length: 23
< Content-Language: en-us
< X-Content-Type-Options: nosniff
< Referrer-Policy: same-origin
<
{ [23 bytes data]
100 23 100 23 0 0 139 0 --:--:-- --:--:-- --:--:--
140
…------------------------------------------------------------------------------------------
Many Thanks,
Adam
On Mon, Nov 15, 2021 at 8:05 PM Johann Bauer ***@***.***> wrote:
Hi Adam,
I still wasn't able to find the cause to this issue. Could you please
provide me with some more information?
- Do you connect to your Paperless instance through HTTPS?
- Do you have a reverse proxy or anything in front of Paperless NG?
- Can you run curl -u 'username:password'
https://paperless.example.com/api/documents/1/thumb/ -vvv --http1.0
--output 1.png; file 1.png in a Linux console with your details filled
in and send me the output? Do make sure to blank the line starting with ">
Authorization" as that contains an encoded form of your credentials.
My suspicion is that there is something wrong with the server
configuration as only two people reported about it. But it could also be a
sneaky Flutter bug that only happens in a specific environment. Would you
be able to test the app on a different Android device or in an emulator to
see if that makes any difference?
Thank you for your help in debugging this and sorry again that this is
taking so long.
—
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Can you confirm that a document with ID 1 exists by visiting http://100.109.54.79:8000/documents/1? If it doesn't, please repeat the command above with an ID of one of your documents instead of the |
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Hi again Johann,
After doing that testing, I've gone to check the latest server version and
saw I'm a few point releases behind. I've pulled the latest stable
container 1.5.0 and everything is working as expected now!
Sorry for wasting your time, it was a bad container all along! Thank you
for all your patience and help.
Best wishes,
Adam
…On Mon, Nov 15, 2021 at 10:01 PM Adam Galt ***@***.***> wrote:
Hi Johann,
I'm not using https, just http in the house and direct tunneling through
tailscale outside the lan. Problem with the docs loading happens inside and
outside lan.
No reverse proxy or load balancer in front of the instance, but it is a
container.
I'm running the ghcr.io/linuxserver/paperless-ng 1.4.5 Docker image on an
Ubuntu 20.04.3 Server with Docker version 20.10.7
I've roped my wife into testing as well with her moto-G-9Play accessing it
without tailscale on the lan and she gets the same thing. Authentication is
successful but docs don't load.
Output:
* Trying 100.109.54.79:8000...
* TCP_NODELAY set
% Total % Received % Xferd Average Speed Time Time Time
Current
Dload Upload Total Spent Left
Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:--
0* Connected to 100.109.54.79 (100.109.54.79) port 8000 (#0)
* Server auth using Basic with user 'admin'
> GET /api/documents/1/thumb/ HTTP/1.0
> Host: 100.109.54.79:8000
> Authorization: Basic (REDACTED)
> User-Agent: curl/7.68.0
> Accept: */*
>
* Mark bundle as not supporting multiuse
* HTTP 1.0, assume close after body
< HTTP/1.0 404 Not Found
< Content-Type: application/json
< Vary: Accept, Accept-Language, Origin
< Allow: GET, HEAD, OPTIONS
< X-Frame-Options: SAMEORIGIN
< X-Api-Version: 2
< X-Version: 1.4.5
< Content-Length: 23
< Content-Language: en-us
< X-Content-Type-Options: nosniff
< Referrer-Policy: same-origin
<
{ [23 bytes data]
100 23 100 23 0 0 139 0 --:--:-- --:--:-- --:--:--
140
------------------------------------------------------------------------------------------
Many Thanks,
Adam
On Mon, Nov 15, 2021 at 8:05 PM Johann Bauer ***@***.***>
wrote:
> Hi Adam,
>
> I still wasn't able to find the cause to this issue. Could you please
> provide me with some more information?
>
> - Do you connect to your Paperless instance through HTTPS?
> - Do you have a reverse proxy or anything in front of Paperless NG?
> - Can you run curl -u 'username:password'
> https://paperless.example.com/api/documents/1/thumb/ -vvv --http1.0
> --output 1.png; file 1.png in a Linux console with your details
> filled in and send me the output? Do make sure to blank the line starting
> with "> Authorization" as that contains an encoded form of your credentials.
>
> My suspicion is that there is something wrong with the server
> configuration as only two people reported about it. But it could also be a
> sneaky Flutter bug that only happens in a specific environment. Would you
> be able to test the app on a different Android device or in an emulator to
> see if that makes any difference?
>
> Thank you for your help in debugging this and sorry again that this is
> taking so long.
>
> —
> You are receiving this because you commented.
> Reply to this email directly, view it on GitHub
> <#55 (comment)>,
> or unsubscribe
> <https://github.com/notifications/unsubscribe-auth/AAERNASHWRPXZZOJV54FJJDUMFRYJANCNFSM5FHLJO4Q>
> .
>
|
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Phew, thanks for letting me know 😄 Still a weird bug but happy to hear you found a solution! @Elderglass can you check if this solves the issue for you as well? |
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Hi, for me this issue still exists! I have this problem only when I use the address of the proxy. Local I have no problems with the app. What do I expose over the proxy? I have location /, /api/, /static/ and /ws/. Do I miss something? |
Describe the bug
Unable to view existing documents
All requested permissions given. No storage permission requested?
To Reproduce
Steps to reproduce the behavior:
Expected behavior
Document should load
Screenshots
Additional information
Paperless App Version: e.g. 0.0.11
Do you use Paperless NG as a backend: Yes
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