-
Notifications
You must be signed in to change notification settings - Fork 19
Commit
This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository.
Merge pull request #143 from biocore/faq
FAQ
- Loading branch information
Showing
15 changed files
with
311 additions
and
4 deletions.
There are no files selected for viewing
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Original file line number | Diff line number | Diff line change |
---|---|---|
@@ -0,0 +1,200 @@ | ||
{% extends "sitebase.jinja2" %} | ||
{% block head %} | ||
<script src="/static/vendor/js/jquery-3.4.1.min.js"></script> | ||
<script> | ||
$(document).ready(function() { | ||
var acc = document.getElementsByClassName("accordion"); | ||
var i; | ||
for (i = 0; i < acc.length; i++) { | ||
acc[i].addEventListener("click", function () { | ||
/* Toggle between adding and removing the "active" class, | ||
to highlight the button that controls the panel */ | ||
this.classList.toggle("active"); | ||
/* Show/closes the active panel */ | ||
var panel = this.nextElementSibling; | ||
if (panel.style.maxHeight) { | ||
panel.style.maxHeight = null; | ||
} else { | ||
panel.style.maxHeight = panel.scrollHeight + "px"; | ||
} | ||
}); | ||
} | ||
}); | ||
</script> | ||
{% endblock %} | ||
{% block content %} | ||
<h2>FAQ</h2> | ||
<div class="list-group"> | ||
<p> | ||
Thank you in advance for your patience and support during this period. If you have any further inquiries after | ||
reviewing the questions below, please contact us at | ||
<a href="mailto:microsetta@ucsd.edu">microsetta@ucsd.edu</a>. | ||
<br> | ||
<br> | ||
<b>Last Updated:</b> May 5th, 2020 | ||
</p> | ||
<div id="what-is-tmi" class="faq" style="margin-top: 2%;"> | ||
<button class="accordion"> | ||
<p></p> | ||
<h5>What is The Microsetta Initiative? Where is the American/British Gut Project</h5> | ||
<p></p> | ||
</button> | ||
<div class="accordion-panel" style=""> | ||
<p></p> | ||
<p style=""> | ||
The Microsetta Initiative (TMI) is an extension of the American Gut and British Gut Projects with the | ||
specific aims of being globally inclusive and accommodating a broader range of host-associated sample | ||
types. The American Gut and British Gut Project both still operate through The Microsetta Initiative as | ||
regional projects, making TMI the central hub for providing kits to participants and hosting the | ||
participant website. | ||
</p> | ||
<hr> | ||
</div> | ||
</div> | ||
<div id="how-do-i-sign-up" class="faq" style="margin-top: 2%;"> | ||
<button class="accordion"> | ||
<p></p> | ||
<h5>How do I sign up using the new website?</h5> | ||
<p></p> | ||
</button> | ||
<div class="accordion-panel" style=""> | ||
<p></p> | ||
<p style=""> | ||
<u>If you previously had a participant account through the American/British Gut (microbio.me):</u> | ||
<br> | ||
<a href="https://microsetta-api.ucsd.edu/signup?redirect_uri=https://microsetta-rest.ucsd.edu/authrocket_callback" | ||
target="_blank"> | ||
Sign Up | ||
</a> to create a login using the email address you previously used when registering with either project. | ||
In order to proceed, you will need to re-confirm your email address. | ||
<br> | ||
<br> | ||
If your existing account associated with your email address had a single human source, you will be able | ||
to log in and proceed in the process. If your existing account has multiple human sources (e.g., | ||
multiple family members), you will be presented with a page indicating that we do not yet support this | ||
account type. | ||
<br> | ||
<br> | ||
We are working hard to migrate all American and British Gut kits to be compatible with the recent | ||
infrastructure changes necessary for our COVID-19 response. We apologize for this temporary | ||
inconvenience. | ||
<br> | ||
<br> | ||
<u>If you have an American Gut kit, live in the U.S., and have not registered the kit yet:</u> | ||
<br> | ||
<a href="https://microsetta-api.ucsd.edu/signup?redirect_uri=https://microsetta-rest.ucsd.edu/authrocket_callback" | ||
target="_blank"> | ||
Sign Up | ||
</a> to create a login using your email and a password of your choice. | ||
<br> | ||
<br> | ||
After, you will be prompted to click on the “Create New Account” button to fill out your personal | ||
information and kit ID. Please use the kit ID provided on your kit credentials sheet found in your kit. | ||
<br> | ||
<br> | ||
<u>If you have a British Gut kit and have not registered the kit yet:</u> | ||
<br> | ||
<a href="https://microsetta-api.ucsd.edu/signup?redirect_uri=https://microsetta-rest.ucsd.edu/authrocket_callback" | ||
target="_blank"> | ||
Sign Up | ||
</a> to create a login using your email and a password of your choice. | ||
<br> | ||
<br> | ||
Unfortunately, at this time, our website does not support non-U.S. addresses. We apologize for the | ||
inconvenience and request that you check back at a later time. | ||
<br> | ||
<br> | ||
<u>If you have a Microsetta kit:</u> | ||
<br> | ||
<a href="https://microsetta-api.ucsd.edu/signup?redirect_uri=https://microsetta-rest.ucsd.edu/authrocket_callback" | ||
target="_blank"> | ||
Sign Up | ||
</a> to create a login using your email and a password of your choice. | ||
<br> | ||
<br> | ||
After, you will be prompted to click on the “Create New Account” button to fill out your personal | ||
information and kit ID. Please use the kit ID provided on your registration card found in your kit. | ||
</p> | ||
<hr> | ||
</div> | ||
</div> | ||
<div id="where-are-my-results" class="faq" style="margin-top: 2%;"> | ||
<button class="accordion"> | ||
<p></p> | ||
<h5>Where are my sample results?</h5> | ||
<p></p> | ||
</button> | ||
<div class="accordion-panel" style=""> | ||
<p></p> | ||
<p style=""> | ||
<u>If you have previously received results from American Gut/British Gut:</u> | ||
<br> | ||
We will work on making your results accessible through our participant website once we have migrated all | ||
American/British Gut accounts to be compatible with the new database. | ||
<br> | ||
<br> | ||
If there is an urgent need for your results, please email | ||
<a href="mailto:microsetta@ucsd.edu">microsetta@ucsd.edu</a>, | ||
providing your kit ID or barcode number. | ||
<br> | ||
<br> | ||
<u>If you are currently waiting on results for a sample you sent back to American/British Gut:</u> | ||
<br> | ||
Please contact <a href="mailto:microsetta@ucsd.edu">microsetta@ucsd.edu</a>, | ||
providing your kit ID and/or barcode number so we may assist you further. | ||
</p> | ||
<hr> | ||
</div> | ||
</div> | ||
<div id="can-i-send-my-sample-back" class="faq" style="margin-top: 2%;"> | ||
<button class="accordion"> | ||
<p></p> | ||
<h5>Can I send my sample back?</h5> | ||
<p></p> | ||
</button> | ||
<div class="accordion-panel" style=""> | ||
<p></p> | ||
<p style="">If you are able to login and assign your sample(s), then yes. If your account is not presently | ||
migrated, then please wait to send samples in. The sample assignment process is essential in order for | ||
us to verify we have ethical consent to handle the sample. | ||
<br> | ||
<br> | ||
If you have already taken a sample, please send it back as soon as possible, ideally within 48 hours, | ||
using the materials provided in the kit. Our American and British Gut laboratories are still operating | ||
and can store it to preserve your sample quality. | ||
</p> | ||
<hr> | ||
</div> | ||
</div> | ||
<div id="did-my-sample-make-it-back" class="faq" style="margin-top: 2%;"> | ||
<button class="accordion"> | ||
<p></p> | ||
<h5> | ||
Did my sample make it back to your lab? (ex. I had sent it back mid-April, but I have received no | ||
information about it) | ||
</h5> | ||
<p></p> | ||
</button> | ||
<div class="accordion-panel" style=""> | ||
<p></p> | ||
<p style=""> | ||
In response to COVID-19, USPS deliveries have been reduced to our laboratory that runs from | ||
UC San Diego. We are working closely with UC San Diego Shipping and Logistics to ensure samples are | ||
delivered with minimal delay. All British Gut samples will be held at their site until they have | ||
resumed normal operations, and they are able to bulk ship samples back to us. Due to these delays, | ||
there may also be a longer waiting period for notifications regarding when your sample has been | ||
received by our lab. Any samples we receive are placed in temperature-controlled freezers to ensure | ||
sample quality is maintained. | ||
<br> | ||
<br> | ||
If your sample has been sent via FedEx (new Microsetta kits), transit times from impacted areas might be | ||
increased, but sample quality won’t be affected. | ||
</p> | ||
<p></p> | ||
<hr> | ||
</div> | ||
</div> | ||
</div> | ||
{% endblock %} |
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Oops, something went wrong.