Collections not loading when adding item

[bvwidt]

Steps To Reproduce

After sucessful login into Bitwarden Windows client.
I have an organization.

1. Select the vault of the organization.
2. Add a new item.
3. Add a name.
4. Save.

Expected Result

The collections should load on displaying the form when adding a new item.

Actual Result

I cannot save the new item because no collection is selected but no collections are selectable.

When I change the ownership to me and then back to the organization the collections load as expected.

Screenshots or Videos

Screenshot to step 1

Screenshot to actual result

Screenstho to expected result:

Additional Context

No response

Operating System

Windows

Operating System Version

Windows 11 64-bit

Installation method

Direct Download (from bitwarden.com)

Build Version

2024.2.1

Issue Tracking Info

• I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[NovaSilentium]

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

[xcorp]

I have the same issue

Version 2024.2.1
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[djsmith85]

With @xcorp and another report with #8311, I'm reopening this.

@bvwidt, @xcorp and @mstatectc please try upgrading to https://github.com/bitwarden/clients/releases/tag/desktop-v2024.3.0 and see if the issue persists.

[mstatectc]

Thank you @djsmith85.

The issue persists on version 2024.3.0.

Specifically:
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[bcollinsgh]

WORKAROUND

I am experiencing the same issue. By clicking on another item, click +, click cancel. Then, click back on the item you want to add, click the + and the collections should show now. It might take a few times of doing that before it works. Temporary workaround of course.

[jb217]

I have this issue as well. Web interface works correctly but desktop will not allow adding a login.

[lecklin]

Same issue here as well on Windows desktop.

Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

Current workaround I'm using is to switch ownership to myself and then back to my organization, this is within the new item interface to be clear.
Then the collections load as expected and this works every time.
Seems like add item doesn't trigger loading collections, which the owner switch then does amongst apparently other workarounds.

[pkExec]

Same issue here. I confirm @lecklin's workaround.

[hisakiyo]

Same here on MacOS.
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture arm64

[FreshFoxyHD]

Windows 11 Desktop APP
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[jyennaco]

Same issue here, the workaround between private/org populates the collection list.

1. Click on an Organization Collection
2. Click "+" to add an item
3. Click "Save" - fails with "You must select at least one collection."
4. Under "Collections" it says "There are no collections to list."
5. Workaround: Change "Ownership" to myself, then change ownership back to the Org
6. Collections now populate, and can be selected to save the item.

macOS Desktop App
Version 2024.3.0 (21897)
Architecture ARM
Self-Hosted with Private + Org

[jtmaui15]

I am experiencing the same issue since upgrading last week to
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

My coworker was experiencing the issue for 2 weeks prior, he upgraded to the latest version and still happening.

[jdhauck]

Experiencing this issue with Bitwarden for web on the DuckDuckGo Browser on macOS (Ventura).
In addition, the option to move an item to a different Organization has disappeared.

[svanharberdenKBA]

Adding my voice to this, issue has existed for us since about 2 weeks ago.
Workaround is as listed above, switch ownership of an item to a different object and back and this resolves it for the time being.
Most recent server and client version do not resolve the issue.
Persists across self-hosted company instance and my personal Bitwarden hosted instances both.

Windows desktop client
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

EDIT: Issue does not appear to be present in the Chrome and Edge Add-ins for me personally, have not confirmed this with coworkers yet.

[pkExec]

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development-related issues. If your issue persists, please write us back using our “Contact Support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

Lol, WTF. Did you even read all those people commenting reproduction steps?

[cbbit]

Hi @pkExec My apologies, as this issue was closed in error. You may disregard the previous message and this issue has been reopened.

[SimonYeo84]

Just commenting to confirm and also bump this a little bit more. I'm also experiencing this issue in the desktop app...

Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

No issues with the web frontent, just the app. I prefer using the app as the menu's and scrolling is better than the web, so this bug is a bit of an annoying issue.

Any updates on when a fix is likely to be release?

Thanks

[StefanReppien]

I am experiencing the same issue since upgrading the Desktop App
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[m-silk]

Same issue here. Did not experience this issue until I updated Bitwarden desktop
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[callworthp]

Still an issue in 2024.4.1 and this is really becoming problematic for us. I'm dealing with frequent calls and tickets about this.

[StefanReppien]

Problem is not solved with
Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

Is there a devoloper working on this bug?

[CountKeepo]

Reporting that this issue is still going on. Having this same issue on all of these systems:

MacOS Sonoma 14.4.1 - Apple Silicon
Version 2024.2.1
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture arm64

MacOS Sonoma 14.4.1 - Intel
Version 2024.3.0
Shell 28.2.4
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

Windows 10
Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[passionsign]

The same topic here...the workaround fits so far, but if your own vault is deactivated in the organization, it gets tricky...hope it will fix soon...

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[kguerineau]

Same problem here.... Some users in my company are starting to get angry. I don't know what to tell them except to wait.

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[oli4vr]

I experience the exact same issue using a linux client.
I did notice when I add a new item, then switch to my personal account and switch back to the organization account, that suddenly the collections do show up correctly...

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

OS :
Linux Mint 21.3
Kernel: 6.5.0-27-generic
DE: Cinnamon 6.0.4

[insetta]

Same issue on windows desktop app with self-hosted server:

Win 10 Pro

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[tbsfnk]

Same issue here with Client version 2024.4.1

[Basecatcherz]

Bump: Same issue with 2024.4.1 and Vaultwarden server.

[philspencer-owd]

Same issue - Fix works.
Desktop app Version 2024.4.1 (23269)

[someone2b]

Same issues reported by multiple users of the windows desktop app in our organization including myself
I'm on version 2024.4.1

[alyr1481]

Same issue being reported by multiple of our user.
Mix of Versions from 2024.2 onwards. Various OS's including Windows 10, 11 and Linux (Ubuntu 22.04)

[AlmightyJojo]

Same issue - 2 separate business customers. Many impacted. No workaround as personal vaults disabled.
Only web extension working. (Which users don't like as its tiny window with no dual pane explorer interface like desktop client)

I see mentioned here 2024.3.0 had issue.
Do we know at which version it broke to downgrade to version prior to that?

[Loufe]

Confirm it affects me as well, Wayland Kubuntu.

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[andyliddle]

Surprised this is still and issue, Is no one interested in fixing the desktop client???

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[drubarth]

Same issue here too running on M3 MacBook Pro with latest OS. A couple of my other employees also experienced the same problem and they run Windows.

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture arm64

If I change the ownership and then change it back, the list of collections appears. It's an easy workaround, but annoying.

[bentxt]

Same here on macos 14.4.1 (23E224)

Version 2024.4.1
Shell 28.2.8
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[callworthp]

Just upgraded a couple of users to 2024.4.3 and this problem seems to finally be resolved.

[tbsfnk]

Finally....
For me the collections are loading 😍

Version 2024.4.3
Shell 28.3.1
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[StefanReppien]

Problem solved for us with Windows Client
Version 2024.4.3
Shell 28.3.1
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[bvwidt]

I cannot confirm that the problem is solved for me on Windows but I'm using Vaultwarden as backend so I dig deeper.

Version 2024.4.3
Shell 28.3.1
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[SimonYeo84]

Confirming the latest update has fixed the issue and the Collections are now showing when adding a NEW password using the Windows Desktop App....

Version 2024.4.3
Shell 28.3.1
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[passionsign]

Problem is solved! for me!! Very nice 🙌 Thanks ✌️

Version 2024.4.3
Shell 28.3.1
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[mathyssil]

Problem seems solved for me with this new release.

Version 2024.4.3
Shell 28.3.1
Renderer 120.0.6099.291
Node 18.18.2
Architecture x64

[bvwidt]

With a new installed version of Vaultwarden server the problem is solved for me, too.