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Black screen after login #364

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brucbr opened this issue Mar 30, 2020 · 17 comments
Closed

Black screen after login #364

brucbr opened this issue Mar 30, 2020 · 17 comments

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@brucbr
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brucbr commented Mar 30, 2020

Describe the bug
Cairo starts after login, however then seems to crash without any error pop-up. Left with black screen, Task Manager shows no Cairo process running. (Cairo set as default shell)

Steps to reproduce

  1. set Cairo as default shell
  2. restart windows
  3. login

Expected behavior
Cairo to start and be functional

System information:

  • Update 1909 (Windows 10)
  • M3.6971 (Tried earlier releases, same issue arises)
  • 64-bit
  • Set as Shell

Additional context
N/A

Screenshots
N/A
@dremin
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dremin commented Mar 30, 2020

Could you please post the log file in %localappdata%\Cairo_Development_Team\Logs? Thanks!

@brucbr
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brucbr commented Mar 30, 2020 •
edited
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[30/03/2020 10:55:18 AM] Info: CairoDesktop

[30/03/2020 10:55:18 AM] Info: Version: 0.3.6947.0

[30/03/2020 10:55:19 AM] Info: Operating System: Microsoft Windows 10 Pro

[30/03/2020 10:55:19 AM] Info: OS Build: 10.0.18363.0

[30/03/2020 10:55:19 AM] Info: Processor Type: 64-bit

[30/03/2020 10:55:19 AM] Info: Startup Path: C:\Program Files\Cairo Shell

[30/03/2020 10:55:19 AM] Info: Running As: 64-bit Process

[30/03/2020 10:55:19 AM] Info: #############################################

@dremin
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dremin commented Mar 30, 2020

Does Cairo launch if you start it while the Explorer shell is running?

@brucbr
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brucbr commented Mar 30, 2020

The reason it shows an earlier version is due to trying the earlier version in-case it was the latest version that had the issue.

It launches perfectly fine if explorer is also running.

@dremin
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dremin commented Mar 30, 2020 •
edited
Loading

The reason it shows an earlier version is due to trying the earlier version in-case it was the latest version that had the issue.

Understood!

It launches perfectly fine if explorer is also running.

Interesting. Could you adjust the logging level to Debug in Cairo Settings > Advanced, then try starting Cairo as shell again (after quitting Explorer) and post the resulting log?

@brucbr
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brucbr commented Mar 30, 2020 


[30/03/2020 11:21:18 AM] Info: CairoDesktop

[30/03/2020 11:21:18 AM] Info: Version: 0.3.6947.0

[30/03/2020 11:21:18 AM] Info: Operating System: Microsoft Windows 10 Pro

[30/03/2020 11:21:18 AM] Info: OS Build: 10.0.18363.0

[30/03/2020 11:21:18 AM] Info: Processor Type: 64-bit

[30/03/2020 11:21:18 AM] Info: Startup Path: C:\Program Files\Cairo Shell

[30/03/2020 11:21:18 AM] Info: Running As: 64-bit Process

[30/03/2020 11:21:18 AM] Info: #############################################

[30/03/2020 11:21:18 AM] Debug: Loading Plugin Types. PluginProvider: 'FileSystemPluginProvider'.

[30/03/2020 11:21:18 AM] Debug: Sorting PluginDescriptor Collection. LeastDependentFirst: 'True'.

[30/03/2020 11:21:18 AM] Debug: Creating Plugins. # of Plugins: '0'.

[30/03/2020 11:21:18 AM] Debug: Sorting PluginDescriptor Collection. LeastDependentFirst: 'True'.

[30/03/2020 11:21:18 AM] Debug: Starting Plugins. # of Plugins: '0'.

[30/03/2020 11:21:19 AM] Debug: Created AppBar for handle 393878

[30/03/2020 11:21:19 AM] Debug: Window AppBar height is 23

[30/03/2020 11:21:19 AM] Debug: Starting WindowsTasksService

[30/03/2020 11:21:19 AM] Debug: Cloaked (2) window (Microsoft Text Input Application) hidden from taskbar

[30/03/2020 11:21:19 AM] Debug: Cloaked (2) window (Microsoft Store) hidden from taskbar

[30/03/2020 11:21:19 AM] Debug: Created AppBar for handle 197322

[30/03/2020 11:21:19 AM] Debug: TaskbarWindow AppBar height is 37

[30/03/2020 11:21:19 AM] Debug: Beginning screen setup

[30/03/2020 11:21:19 AM] Debug: Skipping screen setup due to no multi-mon features enabled

[30/03/2020 11:21:19 AM] Debug: Completed screen setup

[30/03/2020 11:21:19 AM] Debug: Added tray icon: Windows Security - Actions recommended. path: C:\Windows\System32\SecurityHealthSystray.exe GUID: ba82e2dc-f405-47ad-b032-cf0faa0e3933 UID: 100

[30/03/2020 11:21:19 AM] Debug: Added tray icon: Intel® HD Graphics path: C:\Windows\System32\igfxTray.exe GUID: 2d246b3b-ebd6-4d58-bd30-68861102aded UID: 0

[30/03/2020 11:21:19 AM] Debug: Modified tray icon: Windows Security - Actions recommended.

[30/03/2020 11:21:19 AM] Debug: Modified version to 4 on tray icon: Intel® HD Graphics

[30/03/2020 11:21:19 AM] Debug: Modified version to 4 on tray icon: Windows Security - Actions recommended.

[30/03/2020 11:21:19 AM] Debug: Activated: 0

[30/03/2020 11:21:19 AM] Debug: Redraw called: 2949940

[30/03/2020 11:21:19 AM] Debug: Redraw called: 2949940

[30/03/2020 11:21:19 AM] Debug: Redraw called: 262950

[30/03/2020 11:21:19 AM] Debug: Redraw called: 262950

[30/03/2020 11:21:19 AM] Debug: Activated: 0

[30/03/2020 11:21:19 AM] Debug: Redraw called: 328412

[30/03/2020 11:21:19 AM] Debug: Redraw called: 328412

[30/03/2020 11:21:19 AM] Debug: Activated: 0

[30/03/2020 11:21:19 AM] Debug: Redraw called: 262884

[30/03/2020 11:21:19 AM] Debug: Redraw called: 262884

@brucbr
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brucbr commented Mar 30, 2020

If you would prefer any logs to be put into pastebin, hastebin, etc instead, let me know.

@dremin
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dremin commented Mar 30, 2020

Thanks! That appears to be the log from when Explorer was running. By chance is it not writing a log file when failing to start (you can check the modified date/time on the file)? Could you please check Event Viewer > Windows Logs > Application for entries for CairoDesktop and/or .NET?

@brucbr
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brucbr commented Mar 30, 2020 

Error	30/03/2020 11:21:19 AM	.NET Runtime	1026	None	Application: CairoDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
   at System.IO.Path.NewNormalizePath(System.String, Int32, Boolean)
   at System.IO.Path.NormalizePath(System.String, Boolean, Int32, Boolean)
   at System.IO.Path.GetFullPathInternal(System.String)
   at System.IO.DirectoryInfo.Init(System.String, Boolean)
   at CairoDesktop.Common.SystemDirectory..ctor(System.String, System.Windows.Threading.Dispatcher)
   at CairoDesktop.Startup.FetchStartupApps()
   at CairoDesktop.Startup.LoopStartupApps()
   at System.Threading.Tasks.Task.Execute()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at CairoDesktop.Startup+<RunStartupApps>d__59.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


Error	30/03/2020 11:04:01 AM	.NET Runtime	1026	None	Application: CairoDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
   at System.IO.Path.NewNormalizePath(System.String, Int32, Boolean)
   at System.IO.Path.NormalizePath(System.String, Boolean, Int32, Boolean)
   at System.IO.Path.GetFullPathInternal(System.String)
   at System.IO.DirectoryInfo.Init(System.String, Boolean)
   at CairoDesktop.Common.SystemDirectory..ctor(System.String, System.Windows.Threading.Dispatcher)
   at CairoDesktop.Startup.FetchStartupApps()
   at CairoDesktop.Startup.LoopStartupApps()
   at System.Threading.Tasks.Task.Execute()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at CairoDesktop.Startup+<RunStartupApps>d__59.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


Error	30/03/2020 10:55:16 AM	.NET Runtime	1025	None	Application: CairoDesktop.exe
Framework Version: v4.0.30319
Description: The application requested process termination through System.Environment.FailFast(string message).
Message: User restarted Cairo due to an exception.
Stack:
   at System.Environment.FailFast(System.String)
   at CairoDesktop.App.Application_DispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
   at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at System.StubHelpers.InterfaceMarshaler.ConvertToManaged(IntPtr, IntPtr, IntPtr, Int32)
   at MS.Win32.UnsafeNativeMethods.CoInternetCreateSecurityManager(System.Object, System.Object ByRef, Int32)
   at MS.Internal.SecurityHelper.MapUrlToZoneWrapper(System.Uri)
   at System.Windows.Media.Imaging.BitmapDecoder.SetupDecoderFromUriOrStream(System.Uri, System.IO.Stream, System.Windows.Media.Imaging.BitmapCacheOption, System.Guid ByRef, Boolean ByRef, System.IO.Stream ByRef, System.IO.UnmanagedMemoryStream ByRef, Microsoft.Win32.SafeHandles.SafeFileHandle ByRef)
   at System.Windows.Media.Imaging.BitmapDecoder.CreateFromUriOrStream(System.Uri, System.Uri, System.IO.Stream, System.Windows.Media.Imaging.BitmapCreateOptions, System.Windows.Media.Imaging.BitmapCacheOption, System.Net.Cache.RequestCachePolicy, Boolean)
   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   at System.Windows.Media.Imaging.BitmapImage.EndInit()
   at CairoDesktop.Desktop+<>c__DisplayClass40_0.<GetCairoBackgroundBrush_Image>b__0()
   at CairoDesktop.Desktop.TryAndEat(System.Action)
   at CairoDesktop.Desktop.GetCairoBackgroundBrush_Image(System.String, CairoWallpaperStyle)
   at CairoDesktop.Desktop.GetCairoBackgroundBrush_Windows()
   at CairoDesktop.Desktop.GetCairoBackgroundBrush()
   at CairoDesktop.Desktop.setBackground()
   at CairoDesktop.Desktop..ctor()
   at CairoDesktop.Startup.Main(System.String[])

Error	30/03/2020 10:46:58 AM	.NET Runtime	1026	None	Application: CairoDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
   at System.IO.Path.NewNormalizePath(System.String, Int32, Boolean)
   at System.IO.Path.NormalizePath(System.String, Boolean, Int32, Boolean)
   at System.IO.Path.GetFullPathInternal(System.String)
   at System.IO.DirectoryInfo.Init(System.String, Boolean)
   at CairoDesktop.Common.SystemDirectory..ctor(System.String, System.Windows.Threading.Dispatcher)
   at CairoDesktop.Startup.FetchStartupApps()
   at CairoDesktop.Startup.LoopStartupApps()
   at System.Threading.Tasks.Task.Execute()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at CairoDesktop.Startup+<RunStartupApps>d__46.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


Error	30/03/2020 10:45:29 AM	.NET Runtime	1026	None	Application: CairoDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
   at System.IO.Path.NewNormalizePath(System.String, Int32, Boolean)
   at System.IO.Path.NormalizePath(System.String, Boolean, Int32, Boolean)
   at System.IO.Path.GetFullPathInternal(System.String)
   at System.IO.DirectoryInfo.Init(System.String, Boolean)
   at CairoDesktop.Common.SystemDirectory..ctor(System.String, System.Windows.Threading.Dispatcher)
   at CairoDesktop.Startup.FetchStartupApps()
   at CairoDesktop.Startup.LoopStartupApps()
   at System.Threading.Tasks.Task.Execute()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at CairoDesktop.Startup+<RunStartupApps>d__46.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


Error	30/03/2020 10:41:53 AM	.NET Runtime	1026	None	Application: CairoDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
   at System.IO.Path.NewNormalizePath(System.String, Int32, Boolean)
   at System.IO.Path.NormalizePath(System.String, Boolean, Int32, Boolean)
   at System.IO.Path.GetFullPathInternal(System.String)
   at System.IO.DirectoryInfo.Init(System.String, Boolean)
   at CairoDesktop.Common.SystemDirectory..ctor(System.String, System.Windows.Threading.Dispatcher)
   at CairoDesktop.Startup.FetchStartupApps()
   at CairoDesktop.Startup.LoopStartupApps()
   at System.Threading.Tasks.Task.Execute()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at CairoDesktop.Startup+<RunStartupApps>d__46.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

@brucbr
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brucbr commented Mar 30, 2020

It says the framework version is 4.0 even though the windows version is later than 1709.

I'll try downloading a newer version and see how it goes.

@brucbr
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brucbr commented Mar 30, 2020

Nevermind, apparently a newer version is already installed...

@dremin
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dremin commented Mar 30, 2020

Thanks, the event log helps a lot! I think I see the problem, and will post a build for you to try shortly.

@brucbr
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brucbr commented Mar 30, 2020

Thank you.

@dremin
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dremin commented Mar 30, 2020

Could you please try this build? Thanks!

@brucbr
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brucbr commented Mar 30, 2020

It works! Thanks!

If you don't mind me asking (and if it's not to hard), what was the issue?

@dremin
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dremin commented Mar 30, 2020

Great, glad it is working!

The .NET framework was failing in this function when Cairo was loading the startup apps folders. I'm guessing that the system is either giving Cairo the wrong path for the folder, or a path that includes invalid characters.

@brucbr
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brucbr commented Mar 30, 2020

Thanks. I'll close the issue now.

@brucbr brucbr closed this as completed Mar 30, 2020
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@dremin @brucbr