Role Permissions - Quick Replies & Tags & more ...

General

• Agent's Role policies, secure app with roles per Agent in App 🧐
• Help center style tweaks & mobile friendliness 🖌️
• UI Translations 🏴 English & Spanish 🌐
• Multi domain support per app 📡
• Email properties interpolation on newsletters, you can use {{name}} syntax on your mailing to enrich the message 📭
• Dante2 rc-26 updated!

Conversations

• Tags on conversation 🏷️
• Agent sidebar that organizes conversation by agent & labels 🗂️
• Conversation text editor enables send on enter with optional multiline (agent side) 🧐
• Quick replies 🏄‍♀️

Bots

• Wait for reply on bot: Bot composer has a new block that represent the user input, so you can wait for user responses in your chat flows 🏓
• Triggerable bots from conversations 🔥
• Override bots default behavior when user starts a conversation, for registered and anonymous visitors
• Integration of custom properties in chat-flows, ( you can request a custom property to be filled by visitors from chat flows) 🤖