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30 changes: 30 additions & 0 deletions
30
app/builders/v2/reports/conversations/base_report_builder.rb
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class V2::Reports::Conversations::BaseReportBuilder | ||
pattr_initialize :account, :params | ||
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private | ||
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AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze | ||
COUNT_METRICS = %w[ | ||
conversations_count | ||
incoming_messages_count | ||
outgoing_messages_count | ||
resolutions_count | ||
bot_resolutions_count | ||
bot_handoffs_count | ||
].freeze | ||
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def builder_class(metric) | ||
case metric | ||
when *AVG_METRICS | ||
V2::Reports::Timeseries::AverageReportBuilder | ||
when *COUNT_METRICS | ||
V2::Reports::Timeseries::CountReportBuilder | ||
end | ||
end | ||
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def log_invalid_metric | ||
Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}" | ||
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{} | ||
end | ||
end |
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class V2::Reports::Conversations::MetricBuilder < V2::Reports::Conversations::BaseReportBuilder | ||
def summary | ||
{ | ||
conversations_count: count('conversations_count'), | ||
incoming_messages_count: count('incoming_messages_count'), | ||
outgoing_messages_count: count('outgoing_messages_count'), | ||
avg_first_response_time: count('avg_first_response_time'), | ||
avg_resolution_time: count('avg_resolution_time'), | ||
resolutions_count: count('resolutions_count'), | ||
reply_time: count('reply_time') | ||
} | ||
end | ||
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def bot_summary | ||
{ | ||
bot_resolutions_count: count('bot_resolutions_count'), | ||
bot_handoffs_count: count('bot_handoffs_count') | ||
} | ||
end | ||
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private | ||
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def count(metric) | ||
builder_class(metric).new(account, builder_params(metric)).aggregate_value | ||
end | ||
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def builder_params(metric) | ||
params.merge({ metric: metric }) | ||
end | ||
end |
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class V2::Reports::Conversations::ReportBuilder < V2::Reports::Conversations::BaseReportBuilder | ||
def timeseries | ||
perform_action(:timeseries) | ||
end | ||
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def aggregate_value | ||
perform_action(:aggregate_value) | ||
end | ||
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private | ||
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def perform_action(method_name) | ||
return builder.new(account, params).public_send(method_name) if builder.present? | ||
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log_invalid_metric | ||
end | ||
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def builder | ||
builder_class(params[:metric]) | ||
end | ||
end |
48 changes: 48 additions & 0 deletions
48
app/builders/v2/reports/timeseries/average_report_builder.rb
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class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder | ||
def timeseries | ||
grouped_average_time = reporting_events.average(average_value_key) | ||
grouped_event_count = reporting_events.count | ||
grouped_average_time.each_with_object([]) do |element, arr| | ||
event_date, average_time = element | ||
arr << { | ||
value: average_time, | ||
timestamp: event_date.in_time_zone(timezone).to_i, | ||
count: grouped_event_count[event_date] | ||
} | ||
end | ||
end | ||
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def aggregate_value | ||
object_scope.average(average_value_key) | ||
end | ||
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private | ||
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def event_name | ||
metric_to_event_name = { | ||
avg_first_response_time: :first_response, | ||
avg_resolution_time: :conversation_resolved, | ||
reply_time: :reply_time | ||
} | ||
metric_to_event_name[params[:metric].to_sym] | ||
end | ||
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def object_scope | ||
scope.reporting_events.where(name: event_name, created_at: range) | ||
end | ||
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def reporting_events | ||
@grouped_values = object_scope.group_by_period( | ||
group_by, | ||
:created_at, | ||
default_value: 0, | ||
range: range, | ||
permit: %w[day week month year hour], | ||
time_zone: timezone | ||
) | ||
end | ||
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def average_value_key | ||
@average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value | ||
end | ||
end |
46 changes: 46 additions & 0 deletions
46
app/builders/v2/reports/timeseries/base_timeseries_builder.rb
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class V2::Reports::Timeseries::BaseTimeseriesBuilder | ||
include TimezoneHelper | ||
include DateRangeHelper | ||
DEFAULT_GROUP_BY = 'day'.freeze | ||
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pattr_initialize :account, :params | ||
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def scope | ||
case params[:type].to_sym | ||
when :account | ||
account | ||
when :inbox | ||
inbox | ||
when :agent | ||
user | ||
when :label | ||
label | ||
when :team | ||
team | ||
end | ||
end | ||
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def inbox | ||
@inbox ||= account.inboxes.find(params[:id]) | ||
end | ||
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def user | ||
@user ||= account.users.find(params[:id]) | ||
end | ||
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def label | ||
@label ||= account.labels.find(params[:id]) | ||
end | ||
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def team | ||
@team ||= account.teams.find(params[:id]) | ||
end | ||
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def group_by | ||
@group_by ||= %w[day week month year hour].include?(params[:group_by]) ? params[:group_by] : DEFAULT_GROUP_BY | ||
end | ||
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def timezone | ||
@timezone ||= timezone_name_from_offset(params[:timezone_offset]) | ||
end | ||
end |
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