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30 changes: 30 additions & 0 deletions
30
app/builders/v2/reports/conversations/base_report_builder.rb
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,30 @@ | ||
| class V2::Reports::Conversations::BaseReportBuilder | ||
| pattr_initialize :account, :params | ||
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| private | ||
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| AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze | ||
| COUNT_METRICS = %w[ | ||
| conversations_count | ||
| incoming_messages_count | ||
| outgoing_messages_count | ||
| resolutions_count | ||
| bot_resolutions_count | ||
| bot_handoffs_count | ||
| ].freeze | ||
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| def builder_class(metric) | ||
| case metric | ||
| when *AVG_METRICS | ||
| V2::Reports::Timeseries::AverageReportBuilder | ||
| when *COUNT_METRICS | ||
| V2::Reports::Timeseries::CountReportBuilder | ||
| end | ||
| end | ||
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| def log_invalid_metric | ||
| Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}" | ||
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| {} | ||
| end | ||
| end |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,30 @@ | ||
| class V2::Reports::Conversations::MetricBuilder < V2::Reports::Conversations::BaseReportBuilder | ||
| def summary | ||
| { | ||
| conversations_count: count('conversations_count'), | ||
| incoming_messages_count: count('incoming_messages_count'), | ||
| outgoing_messages_count: count('outgoing_messages_count'), | ||
| avg_first_response_time: count('avg_first_response_time'), | ||
| avg_resolution_time: count('avg_resolution_time'), | ||
| resolutions_count: count('resolutions_count'), | ||
| reply_time: count('reply_time') | ||
| } | ||
| end | ||
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| def bot_summary | ||
| { | ||
| bot_resolutions_count: count('bot_resolutions_count'), | ||
| bot_handoffs_count: count('bot_handoffs_count') | ||
| } | ||
| end | ||
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| private | ||
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| def count(metric) | ||
| builder_class(metric).new(account, builder_params(metric)).aggregate_value | ||
| end | ||
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| def builder_params(metric) | ||
| params.merge({ metric: metric }) | ||
| end | ||
| end |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,21 @@ | ||
| class V2::Reports::Conversations::ReportBuilder < V2::Reports::Conversations::BaseReportBuilder | ||
| def timeseries | ||
| perform_action(:timeseries) | ||
| end | ||
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| def aggregate_value | ||
| perform_action(:aggregate_value) | ||
| end | ||
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| private | ||
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| def perform_action(method_name) | ||
| return builder.new(account, params).public_send(method_name) if builder.present? | ||
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| log_invalid_metric | ||
| end | ||
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| def builder | ||
| builder_class(params[:metric]) | ||
| end | ||
| end |
48 changes: 48 additions & 0 deletions
48
app/builders/v2/reports/timeseries/average_report_builder.rb
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,48 @@ | ||
| class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder | ||
| def timeseries | ||
| grouped_average_time = reporting_events.average(average_value_key) | ||
| grouped_event_count = reporting_events.count | ||
| grouped_average_time.each_with_object([]) do |element, arr| | ||
| event_date, average_time = element | ||
| arr << { | ||
| value: average_time, | ||
| timestamp: event_date.in_time_zone(timezone).to_i, | ||
| count: grouped_event_count[event_date] | ||
| } | ||
| end | ||
| end | ||
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| def aggregate_value | ||
| object_scope.average(average_value_key) | ||
| end | ||
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| private | ||
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| def event_name | ||
| metric_to_event_name = { | ||
| avg_first_response_time: :first_response, | ||
| avg_resolution_time: :conversation_resolved, | ||
| reply_time: :reply_time | ||
| } | ||
| metric_to_event_name[params[:metric].to_sym] | ||
| end | ||
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| def object_scope | ||
| scope.reporting_events.where(name: event_name, created_at: range) | ||
| end | ||
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| def reporting_events | ||
| @grouped_values = object_scope.group_by_period( | ||
| group_by, | ||
| :created_at, | ||
| default_value: 0, | ||
| range: range, | ||
| permit: %w[day week month year hour], | ||
| time_zone: timezone | ||
| ) | ||
| end | ||
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| def average_value_key | ||
| @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value | ||
| end | ||
| end |
46 changes: 46 additions & 0 deletions
46
app/builders/v2/reports/timeseries/base_timeseries_builder.rb
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,46 @@ | ||
| class V2::Reports::Timeseries::BaseTimeseriesBuilder | ||
| include TimezoneHelper | ||
| include DateRangeHelper | ||
| DEFAULT_GROUP_BY = 'day'.freeze | ||
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| pattr_initialize :account, :params | ||
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| def scope | ||
| case params[:type].to_sym | ||
| when :account | ||
| account | ||
| when :inbox | ||
| inbox | ||
| when :agent | ||
| user | ||
| when :label | ||
| label | ||
| when :team | ||
| team | ||
| end | ||
| end | ||
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| def inbox | ||
| @inbox ||= account.inboxes.find(params[:id]) | ||
| end | ||
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| def user | ||
| @user ||= account.users.find(params[:id]) | ||
| end | ||
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| def label | ||
| @label ||= account.labels.find(params[:id]) | ||
| end | ||
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| def team | ||
| @team ||= account.teams.find(params[:id]) | ||
| end | ||
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| def group_by | ||
| @group_by ||= %w[day week month year hour].include?(params[:group_by]) ? params[:group_by] : DEFAULT_GROUP_BY | ||
| end | ||
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| def timezone | ||
| @timezone ||= timezone_name_from_offset(params[:timezone_offset]) | ||
| end | ||
| end |
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