[CW-1976] Facebook inbox not grabbing Facebook profile pictures

[IlPicasso]

As the title says

I setup messenger and enabled Instagram integration too

I am noticing chatwoot is not grabbing Facebook profile pictures for conversations , it is only grabbing Instagram profile pictures. I have all permissions on Facebook granted

I am on chatwoot self hosted Linux VM (Ubuntu) v 2.15

_CW-1976

[jmelati]

Same here. Self hosted linux CW.

[einardivision]

I have the same issue, the avatar from Instagram messages will show up but not for Facebook messenger.
Using self-hosted version in a self-hosted Kubernetes cluster, we are using Minio for S3 bucket storage.

Is there some kind of cache going on? Since we did not have the S3 bucket setup initially, we were using the local storage instead. I had already sent messages to the ChatWoot server before S3 bucket was setup.

Any ideas what I can do to debug it more? I am unable to get the Facebook app verification unless I fix it.

The errors I get in the network tab of the dev tools show that we are trying to access /active_storage/disk/** but for the images that do show up, like the instagram image. That is beiing fetched directly from our Minio server URL

[tejaswinichile]

NOTE: I was able to check this issue, we need to update the processing of response JSON for messenger platform. All the latest changes happened for instagram and META updated some webhooks JSON nesting for messenger as well.

[einardivision]

Is this fixed in version 3?

[einardivision]

Anything going on here? Is this still a problem or has this been fixed?

[jmelati]

Not yet.

[cospin]

I also have the same issue in a fresh self host. Any news or workarounds?

[sojan-official]

the team is looking into this

[imtoanle]

Hi everyone. I tried to fix this here #9212
It caused this error #6138