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chore: Add supported interactive messages across channels (#454)
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Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
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@sojan-official
sojan-official committed Oct 18, 2023
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Expand Up @@ -8,6 +8,26 @@ You can create these messages using the [New Message API](https://www.chatwoot.c

![interactive_messages](./images/interactive_messages.png)

### Supported Channels
The compatibility of message types across different channels can vary. For a comprehensive understanding of the support provided for each message type within specific channels, please consult the table below.


| Channel | Options | Forms | Cards | Articles | |
| --------------------------- | ------- | ----- | ----- | -------- | -------------------------------------------- |
| Website Live-chat | ✅ | ✅ | ✅ | ✅ | |
| Email | ❌ | ❌ | ❌ | ❌ | |
| Facebook | ❌ | ❌ | ❌ | ❌ | |
| Instagram | ❌ | ❌ | ❌ | ❌ | |
| SMS via Twilio | ❌ | ❌ | ❌ | ❌ | |
| SMS via Bandwidth | ❌ | ❌ | ❌ | ❌ | |
| Whatsapp via Twilio | ❌ | ❌ | ❌ | ❌ | |
| Whatsapp via Whatsapp Cloud | ✅ | ❌ | ❌ | ❌ | |
| Whatsapp via 360Dialog | ✅ | ❌ | ❌ | ❌ | |
| API Channel | ✅ | ✅ | ✅ | ✅ | Interactions should be handled by the client |
| Telegram | ✅ | ❌ | ❌ | ❌ | |
| Line | ❌ | ❌ | ❌ | ❌ | |


### Payload Samples

Use the following payload samples as the values to create various interactive messages.
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