Unable to install new software / configuration folder not writeable

[Enphynity]

Description

I tried to install the office support add-in after updating the software this morning and after it restarts the software I am getting the below error messages and the office support add-in is not working.

DBeaver Version

Community 24.0.5.202405191503

Operating System

Windows 10

Database and driver

No response

Steps to reproduce

No response

Additional context

We use FortiEDR endpoint protection which has been blocking file creation for DBeaver. This hasn't caused problems with installing the office add-in in the past. Exceptions have been added for DBeaver but I still can't install the office add-in.

[E1izabeth]

Please, provide the log files. You can find instructions here https://dbeaver.com/docs/wiki/Log-files/.

[Enphynity]

Here is the log file
error.log

[E1izabeth]

Logs contains lots of access denied errors and the paths from the errors in the pictures from issue description are broken.
We would recommend to try resetting the workspace https://github.com/dbeaver/dbeaver/wiki/Reset-UI-settings

[Enphynity]

If the access denied errors are resolved is this possible to fix without resetting everything?

[E1izabeth]

Currently we have no other recommendations

[Enphynity]

Ok, thank you for your response.

[Matvey16]

@Enphynity I reproduced this issue, but in my case the plugin itself works after those errors. And they don't appear again after restart. Do you have the same situation or those errors repeat after restart?

[Enphynity]

No, the plugin is not working. I’ve tried uninstalling and reinstalling multiple times but the plugin still does not work and I still get the error message.

[Matvey16]

@Enphynity Thank you for the report

[serjiokov]

Hello @Enphynity,
Could you, please provide details about 'Access denied' in the log file?
I see you have only the read access to the directory: C:\Users\jpalmer\AppData\Roaming\DBeaverData\workspace6\
and at the same time C:\Program Files\DBeaver\configuration is not writable.

Are both locations read-only?

[Enphynity]

Yes, they are both read-only and I don’t know why. I’ve tried to change the setting but it goes back to Read-only each time.

[serjiokov]

Hello @Enphynity,
So, considering these conditions I would recommend to do next:

1. Archive your workspace at location C:\Users\jpalmer\AppData\Roaming\DBeaverData\workspace6\
2. Move and unzip to some writable directory on your machine
3. Open the file in the root product directory dbeaver.ini and add the new line -data D:\New\Path\Workspace

As a result, the product should start with the same workspace from the new location.
Let me know any issue on this
If you still struggling with a product, please contact me by mail sergei.kovalchuk@dbeaver.com

[Enphynity]

Thank you, I was able to install the office add-on after I updated the software. Jordan Palmer Business Systems Analyst 2855 Gramercy St. Houston, TX 77025 Office 713-395-1527 Ext. 2199 http://www.houstoneye.com/ #SeeTheDifference [Logo, company name Description automatically generated] [nophi] From: Serge Rider ***@***.***> Sent: Monday, June 3, 2024 10:19 AM To: dbeaver/dbeaver ***@***.***> Cc: Jordan Palmer ***@***.***>; Mention ***@***.***> Subject: Re: [dbeaver/dbeaver] Unable to install new software / configuration folder not writeable (Issue #33258) Closed #33258<#33258> as completed. — Reply to this email directly, view it on GitHub<#33258 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYRUOJZYPSYA57O6WZOQ6F3ZFSCP5AVCNFSM6AAAAABH76RMZKVHI2DSMVQWIX3LMV45UABCJFZXG5LFIV3GK3TUJZXXI2LGNFRWC5DJN5XDWMJTGAZDGMBUGEZDGOI>. You are receiving this because you were mentioned.Message ID: ***@***.***>