Freshwork freshservice integration #25907
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* Update Docker Image To demisto/py3-tools (#25523) * Updated Metadata Of Pack FeedAWS * Added release notes to pack FeedAWS * Packs/FeedAWS/Integrations/FeedAWS/FeedAWS.yml Docker image update * Update Freshservice integration * Update Freshservice integration * update integration files * updates * updates * Fixing mirroring * update integration files * update files acording to validate command * Update prefix for incident fields * Update common types * update last run implemantaion * update mapper & classifier names * Update pack metadat name * Update classifier & mapper & fields prefix name * updated CommonType release notes * Update docket image & release notes * Add to pack_ignore, for some incident fields, error code to ignore. * add integration README * put the checkboxes(type 8) at the bottom * Update Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com> * Update Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com> * Update Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com> * Change description * Change yml & md --------- Co-authored-by: Benimanela <benim@qmasters.co> Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com>
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…reshservice-integration' into contrib/qmasters-ltd_freshwork-freshservice-integration
Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml
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| description: Release work end date. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.created_at | ||
| description: release creation time. |
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| description: release creation time. | |
| description: Datetime the release was created. |
| description: release creation time. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.updated_at | ||
| description: Release updated at. |
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| description: Release updated at. | |
| description: Datetime the release was updated. |
| description: Task description. | ||
| type: String | ||
| - contextPath: Freshservice.Release.Task.created_at | ||
| description: Task creation time. |
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| description: Task creation time. | |
| description: Datetime the task was created. |
| description: Task creation time. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.Task.updated_at | ||
| description: Task updated at. |
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| description: Task updated at. | |
| description: Datetime the task was updated. |
| description: Task updated at. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.Task.closed_at | ||
| description: Task closed at. |
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| description: Task closed at. | |
| description: Datetime the task was closed. |
| description: Task description. | ||
| type: String | ||
| - contextPath: Freshservice.Release.Task.created_at | ||
| description: Task creation time. |
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| description: Task creation time. | |
| description: Datetime the task was created. |
| description: Task creation time. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.Task.updated_at | ||
| description: Task updated at. |
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| description: Task updated at. | |
| description: Datetime the task was updated. |
| description: Task updated at. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.Task.closed_at | ||
| description: Task closed at. |
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| description: Task closed at. | |
| description: Datetime the task was closed. |
| description: Task description. | ||
| type: String | ||
| - contextPath: Freshservice.Release.Task.created_at | ||
| description: Task creation time. |
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| description: Task creation time. | |
| description: Datetime the task was created. |
| description: Task creation time. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.Task.updated_at | ||
| description: Task updated at. |
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| description: Task updated at. | |
| description: Datetime the task was updated. |
| description: Requester fields creation time. | ||
| type: Date | ||
| - contextPath: Freshservice.RequesterField.updated_at | ||
| description: Requester fields updated at. |
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| description: Requester fields updated at. | |
| description: Datetime the requester fields were updated. |
Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml
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| isArray: false | ||
| name: change_initiating_ticket | ||
| required: false | ||
| - description: Change needed for the Ticket to be fixed that needs to be associated with the Ticket (use freshservice-change-list to get the change ID). |
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| - description: Change needed for the Ticket to be fixed that needs to be associated with the Ticket (use freshservice-change-list to get the change ID). | |
| - description: The change ID that is needed for the ticket to be fixed. (So the change ID needs to be associated with the ticket). (Use freshservice-change-list to get the change ID). |
Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml
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| isArray: false | ||
| name: problem | ||
| required: false | ||
| - description: Change causing the Ticket that needs to be associated with the Ticket (use freshservice-change-list to get the change ID). |
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| - description: Change causing the Ticket that needs to be associated with the Ticket (use freshservice-change-list to get the change ID). | |
| - description: The change ID that is needed for the ticket to be initialized. (So the change ID needs to be associated with the ticket). (Use freshservice-change-list to get the change ID). |
Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml
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Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml
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Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml
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| name: freshservice-ticket-update | ||
| outputs: | ||
| - contextPath: Freshservice.Ticket.spam | ||
| description: Ticket spam. |
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| description: Ticket spam. | |
| description: Whether the ticket is spam. |
| isArray: false | ||
| name: ticket_id | ||
| required: true | ||
| - description: The Ticket task ID. |
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| - description: The Ticket task ID. | |
| - description: The ticket task ID. |
| name: task_id | ||
| required: false | ||
| deprecated: false | ||
| description: Retrieve tasks list (or a specific task) on a Ticket with the given ID from Freshservice. |
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| description: Retrieve tasks list (or a specific task) on a Ticket with the given ID from Freshservice. | |
| description: Retrieve tasks list (or a specific task) on a ticket with the given ID from Freshservice. |
| description: Task updated at. | ||
| type: Date | ||
| - contextPath: Freshservice.Ticket.Task.closed_at | ||
| description: Task closed at. |
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| description: Task closed at. | |
| description: Datetime the task was closed. |
| isArray: false | ||
| name: due_date | ||
| required: true | ||
| - description: Time in seconds before which notification is sent prior to due date (For example 30 minutes, 7 hours and etc). |
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| - description: Time in seconds before which notification is sent prior to due date (For example 30 minutes, 7 hours and etc). | |
| - description: Time in seconds before which notification is sent prior to due date (for example 30 minutes, 7 hours and etc). |
| - In Progress | ||
| - Completed | ||
| required: false | ||
| - description: The Ticket ID to add a task for (use freshservice-ticket-list to get ticket ID). |
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| - description: The Ticket ID to add a task for (use freshservice-ticket-list to get ticket ID). | |
| - description: The ticket ID to add a task for (use freshservice-ticket-list to get ticket ID). |
Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com>
Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com>
…ce/FreshworksFreshservice.yml Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com>
| name: ticket_id | ||
| required: true | ||
| deprecated: false | ||
| description: Create a new task on a Ticket request in Freshservice. |
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| description: Create a new task on a Ticket request in Freshservice. | |
| description: Create a new task on a ticket request in Freshservice. |
| description: Task due date. | ||
| type: Date | ||
| - contextPath: Freshservice.Ticket.Task.notify_before | ||
| description: Task notify before. |
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| description: Task notify before. | |
| description: Time in seconds before which notification is sent prior to due date (for example 30 minutes, 7 hours and etc.). |
| description: Task due date. | ||
| type: Date | ||
| - contextPath: Freshservice.Ticket.Task.notify_before | ||
| description: Task notify before. |
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| description: Task notify before. | |
| description: Time in seconds before which notification is sent prior to due date. |
| isArray: false | ||
| name: due_date | ||
| required: false | ||
| - description: Time in seconds before which notification is sent prior to due date (For example 30 minutes, 7 hours and etc). |
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| - description: Time in seconds before which notification is sent prior to due date (For example 30 minutes, 7 hours and etc). | |
| - description: Time in seconds before which notification is sent prior to due date (for example 30 minutes, 7 hours and etc.). |
| description: Task due date. | ||
| type: Date | ||
| - contextPath: Freshservice.Ticket.Task.notify_before | ||
| description: Task notify before. |
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| description: Task notify before. | |
| description: Time in seconds before which notification is sent prior to due date. |
| - Legal Review - Customer Documents | ||
| - Other | ||
| required: false | ||
| - description: The sub-category of the Problem. |
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| - description: The sub-category of the Problem. | |
| - description: The sub-category of the problem. |
| name: sub_category | ||
| required: false | ||
| - description: Key value pairs containing the names and values of custom fields. | ||
| isArray: false |
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Should this be true (isArray: true)
If it is, then the description should be: A comma-separated list of .....
| name: custom_fields | ||
| required: false | ||
| - description: Key value pairs containing the names and values of the Problem Cause, Problem Symptom, and Problem Impact. | ||
| isArray: false |
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Should this be true (isArray: true)
If it is, then the description should be: A comma-separated list of key value pairs containing the names and values of the problem cause, problem symptom, and problem impact.
Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/FreshworksFreshservice.yml
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| isArray: false | ||
| name: agent_id | ||
| required: false | ||
| - description: Unique identifier of the agent group to which the Problem is assigned. Use freshservice-agent-group-list to get the agent group ID. |
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| - description: Unique identifier of the agent group to which the Problem is assigned. Use freshservice-agent-group-list to get the agent group ID. | |
| - description: Unique identifier of the agent group to which the problem is assigned. Use freshservice-agent-group-list to get the agent group ID. |
| name: group_id | ||
| required: false | ||
| deprecated: false | ||
| description: Create a new problem request in Freshservice. Creating a problem required one of the following- requester_id or email. |
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| description: Create a new problem request in Freshservice. Creating a problem required one of the following- requester_id or email. | |
| description: Create a new problem request in Freshservice. Creating a problem requires one of the following- requester_id or email. |
| type: String | ||
| - contextPath: Freshservice.Problem.requester_id | ||
| description: Problem requester ID. | ||
| type: Date |
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Is the ID really a date?
| type: String | ||
| - contextPath: Freshservice.Problem.group_id | ||
| description: Problem group ID. | ||
| type: Date |
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Is the ID really a date?
| description: The timestamp that denotes when the problem is due to be resolved. | ||
| type: Date | ||
| - contextPath: Freshservice.Problem.known_error | ||
| description: Problem known error. |
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| description: Problem known error. | |
| description: Whether the problem is a known error. |
| type: Boolean | ||
| - contextPath: Freshservice.Problem.department_id | ||
| description: Problem department ID. | ||
| type: Date |
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Is the ID really a date?
| isArray: false | ||
| name: planned_start_date | ||
| required: false | ||
| - description: Timestamp at which change is ending (for example YYYY-MM-DDThh:mm). |
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| - description: Timestamp at which change is ending (for example YYYY-MM-DDThh:mm). | |
| - description: Timestamp at which the change is ending (for example YYYY-MM-DDThh:mm). |
| isArray: false | ||
| name: subject | ||
| required: false | ||
| - description: requester email. |
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| - description: requester email. | |
| - description: The requester email. |
| name: department_id | ||
| required: false | ||
| - auto: PREDEFINED | ||
| description: Category of the Problem. |
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| description: Category of the Problem. | |
| description: Category of the problem. |
| - Legal Review - Customer Documents | ||
| - Other | ||
| required: false | ||
| - description: The sub-category of the Problem. |
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| - description: The sub-category of the Problem. | |
| - description: The sub-category of the problem. |
| name: sub_category | ||
| required: false | ||
| deprecated: false | ||
| description: Update an existing Change request in Freshservice. |
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| description: Update an existing Change request in Freshservice. | |
| description: Update an existing change request in Freshservice. |
| description: Change risk. | ||
| type: Number | ||
| - contextPath: Freshservice.Change.change_type | ||
| description: Change change_type. |
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| description: Change change_type. | |
| description: Change type. |
| type: Number | ||
| - contextPath: Freshservice.Change.requester_id | ||
| description: Change requester ID. | ||
| type: Date |
There was a problem hiding this comment.
Is this really a date?
| name: change_id | ||
| required: true | ||
| deprecated: false | ||
| description: Delete the Change request with the given ID from Freshservice. |
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| description: Delete the Change request with the given ID from Freshservice. | |
| description: Delete the change request with the given ID from Freshservice. |
| name: task_id | ||
| required: false | ||
| deprecated: false | ||
| description: Retrieve the tasks on a Change request with the given ID from Freshservice. |
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Suggested change
| description: Retrieve the tasks on a Change request with the given ID from Freshservice. | |
| description: Retrieve the tasks on a change request with the given ID from Freshservice. |
| description: Task due date. | ||
| type: Date | ||
| - contextPath: Freshservice.Change.Task.notify_before | ||
| description: Task notify before. |
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| description: Task notify before. | |
| description: Time in seconds before which notification is sent prior to due date. |
| description: release status. | ||
| type: Number | ||
| - contextPath: Freshservice.Release.priority | ||
| description: release priority. |
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| description: release priority. | |
| description: Release priority. |
| description: release priority. | ||
| type: Number | ||
| - contextPath: Freshservice.Release.release_type | ||
| description: release release_type. |
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| description: release release_type. | |
| description: Release type. |
| description: release release_type. | ||
| type: Number | ||
| - contextPath: Freshservice.Release.work_start_date | ||
| description: release work start date. |
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| description: release work start date. | |
| description: Release work start date. |
| description: release work start date. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.work_end_date | ||
| description: release work end date. |
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| description: release work end date. | |
| description: Release work end date. |
| description: Datetime the release was updated. | ||
| type: Date | ||
| - contextPath: Freshservice.Release.associated_change_ids | ||
| description: release associated change IDs. |
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| description: release associated change IDs. | |
| description: Release associated change IDs. |
Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com>
Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com>
…ce/FreshworksFreshservice.yml Co-authored-by: ShirleyDenkberg <62508050+ShirleyDenkberg@users.noreply.github.com>
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I edited the yml file offline since I was having trouble accessing it. I sent the edited file to @gal-forer to upload.
After the yml file has been uploaded, the readme will need to be regenerated. |
This PR was automatically updated by a GitHub Action
To stop automatic version bumps, add the |
…reshservice-integration' into contrib/qmasters-ltd_freshwork-freshservice-integration
|
@michalgold @gal-forer Doc review completed. Please regenerate the Readme file. |
gal-forer
approved these changes
Apr 19, 2023
…reshservice-integration' into contrib/qmasters-ltd_freshwork-freshservice-integration
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Original External PR
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Contributor
@TalGumi
Contributing to Cortex XSOAR Content
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Description
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