Fixed auto closing tickets in service now

Packs/ServiceNow/Integrations/ServiceNowv2/ServiceNowv2.py

@@ -2592,12 +2592,14 @@ def update_remote_system_command(client: Client, args: dict[str, Any], params: d
     ticket_type = client.ticket_type
     ticket_id = parsed_args.remote_incident_id
     closure_case = get_closure_case(params)
+    demisto.debug(f"closure case= {closure_case}")
     is_custom_close = False
     close_custom_state = params.get('close_custom_state', None)
-
+    demisto.debug(f"state will change to= {parsed_args.data.get('state')}")
     if parsed_args.incident_changed:
         demisto.debug(f'Incident changed: {parsed_args.incident_changed}')
         if parsed_args.inc_status == IncidentStatus.DONE:
+            demisto.debug('Closing incident by closure case')
             if closure_case and ticket_type in {'sc_task', 'sc_req_item', SIR_INCIDENT}:
                 parsed_args.data['state'] = '3'
             # These ticket types are closed by changing their state.
@@ -2611,11 +2613,13 @@ def update_remote_system_command(client: Client, args: dict[str, Any], params: d
                 parsed_args.data['state'] = close_custom_state
 
         fields = get_ticket_fields(parsed_args.data, ticket_type=ticket_type)
+        demisto.debug(f"all fields= {fields}")
         if closure_case:
             # Convert the closing state to the right one if the ticket type is not incident in order to close the
             # ticket/incident via XSOAR
-            if ticket_type in {'sc_task', 'sc_req_item', SIR_INCIDENT} and not is_custom_close:
+            if parsed_args.data.get('state') == '7 - Closed' and not is_custom_close:
                 fields['state'] = TICKET_TYPE_TO_CLOSED_STATE[ticket_type]
+
             fields = {key: val for key, val in fields.items() if key != 'closed_at' and key != 'resolved_at'}
 
         demisto.debug(f'Sending update request to server {ticket_type}, {ticket_id}, {fields}')

Packs/ServiceNow/Integrations/ServiceNowv2/ServiceNowv2.yml

@@ -1606,7 +1606,7 @@ script:
     - contextPath: ServiceNow.Generic.Response
       description: Generic response to servicenow api.
       type: string
-  dockerimage: demisto/python3:3.10.13.80014
+  dockerimage: demisto/python3:3.10.13.83255
   isfetch: true
   ismappable: true
   isremotesyncin: true

Packs/ServiceNow/ReleaseNotes/2_5_48.md

@@ -0,0 +1,7 @@
+
+#### Integrations
+
+##### ServiceNow v2
+- Updated the Docker image to: *demisto/python3:3.10.13.83255*.
+
+- Fixed an issue with the outgoing mirroring functionality where newly created tickets were incorrectly closed.

Packs/ServiceNow/pack_metadata.json

@@ -2,7 +2,7 @@
     "name": "ServiceNow",
     "description": "Use The ServiceNow IT Service Management (ITSM) solution to modernize the way you manage and deliver services to your users.",
     "support": "xsoar",
-    "currentVersion": "2.5.47",
+    "currentVersion": "2.5.48",
     "author": "Cortex XSOAR",
     "url": "https://www.paloaltonetworks.com/cortex",
     "email": "",
@@ -18,4 +18,4 @@
         "marketplacev2",
         "xpanse"
     ]
-}
+}