WAX9 Issue: Can't find via Bluetooth, crashes Firmware Bootloader

[BenWoodford]

Hi guys,

I just received a WAX9 from Axivity, and can't find it via bluetooth at all. I've tried searching for it via iPhone, my Mac and my Windows machine and none of them can find it. It just flashes a dim blue light every second or so.

I tried plugging it in to see if a firmware update was necessary, and it showed up as the AX3 instead of the WAX9 in device manager with no drivers to be found. I then tried plugging it in with the bootloader open and... the bootloader crashes as soon as it sees it. It acknowledges the arrival but then goes to not responding, the device itself is rapidly flashing red though.

Any thoughts? It seems a touch DOA, I tried charging it and left it for an hour or so (the LEDs shown while charging didn't match up with the dev guide at all though, it was a sort of white light with a touch of other colour added in, and it never really changed colour either).

[BenWoodford]

I just looked at the disc that was provided, and everything on it is AX3 related, I think they may have sent me an AX3 by mistake (or the guy ordering it got mixed up, I'll have a check). There's no indication on the device as to what model it is other than a number (17-17256) so I can't be sure.

It would certainly explain why the WAX9 bootloader utility crashes, I just checked with the AX3 one and it loads it up fine.

[BenWoodford]

Closing issue, Axivity sent me the wrong device, new one sent out today.