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Web helpdesk interface

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Web helpdesk interface using Django and py-rt library. A simple interface with SSO for enterprise helpdesk solution Request tracker.

Logo file is named /static/logo.png and its size is 960x115 px.

Install helper: https://raw.github.com/dvoraka/webrt/master/install_helper.sh

Notes:

Debian Wheezy RT4 install:

aptitude install request-tracker4

Request tracker 4 Apache config on Debian. Add to your virtual host:

Include /etc/request-tracker4/apache2-modperl2.conf
RedirectMatch ^/$ /rt

It's probably better to use HTTPS if RT4 is not locally.

After install RT4:

  • create queue and change settings.py
  • add rights to queue
  • create privileged user and change settings.py