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Allows linking Redmine issues to external resources like a third party bug tracker or support system.

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Octocat-spinner-32 app
Octocat-spinner-32 config
Octocat-spinner-32 db
Octocat-spinner-32 lang
Octocat-spinner-32 lib
Octocat-spinner-32 test
Octocat-spinner-32 COPYRIGHT.txt
Octocat-spinner-32 CREDITS.txt
Octocat-spinner-32 GPL.txt
Octocat-spinner-32 README.rdoc
Octocat-spinner-32 Rakefile
Octocat-spinner-32 VERSION
Octocat-spinner-32 init.rb
Octocat-spinner-32 support-urls.png


Allows linking Redmine issues to external resources like a third party bug tracker or support system.


  • Enter multiple support urls on each issue

  • Basic text substitution for support ticket ids (

  • Issue filter for searching for support urls on the issues list

  • Permissions to control viewing or editing support urls

Getting the plugin

A copy of the plugin can be downloaded from Little Stream Software or from GitHub

Installation and Setup

  1. Follow the Redmine plugin installation steps at:

  2. Run the plugin migrations +rake db:migrate_plugins+

  3. Restart your Redmine web servers (e.g. mongrel, thin, mod_rails)


  1. Configure your Base Url to be used under Admin > Plugins > Configure.

  2. Configure the Roles and Permissions you want to use. Admin > Roles and Permissions > Permissions Report > Simple support

  3. Enable the Simple Support module for each project that will use it. Project Settings > Modules

  4. On each issue form, there will now be a Support Urls field that can take a list of support urls. Multiple urls can be entered; put a comma, new line, or space in between each one.


This plugin is licensed under the GNU GPL v2. See COPYRIGHT.txt and GPL.txt for details.

Project help

If you need help you can contact the maintainer at the Bug Tracker. The bug tracker is located at

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