/
class.notification.php
2259 lines (2074 loc) · 90.1 KB
/
class.notification.php
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<?php
/* vim: set expandtab tabstop=4 shiftwidth=4 encoding=utf-8: */
// +----------------------------------------------------------------------+
// | Eventum - Issue Tracking System |
// +----------------------------------------------------------------------+
// | Copyright (c) 2003 - 2008 MySQL AB |
// | Copyright (c) 2008 - 2010 Sun Microsystem Inc. |
// | Copyright (c) 2011 - 2013 Eventum Team. |
// | |
// | This program is free software; you can redistribute it and/or modify |
// | it under the terms of the GNU General Public License as published by |
// | the Free Software Foundation; either version 2 of the License, or |
// | (at your option) any later version. |
// | |
// | This program is distributed in the hope that it will be useful, |
// | but WITHOUT ANY WARRANTY; without even the implied warranty of |
// | MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
// | GNU General Public License for more details. |
// | |
// | You should have received a copy of the GNU General Public License |
// | along with this program; if not, write to: |
// | |
// | Free Software Foundation, Inc. |
// | 59 Temple Place - Suite 330 |
// | Boston, MA 02111-1307, USA. |
// +----------------------------------------------------------------------+
// | Authors: João Prado Maia <jpm@mysql.com> |
// +----------------------------------------------------------------------+
//
/**
* Class to handle all of the business logic related to sending email
* notifications on actions regarding the issues.
*
* @version 1.0
* @author João Prado Maia <jpm@mysql.com>
*/
class Notification
{
/**
* Method used to check whether a given email address is subsbribed to
* email notifications for a given issue.
*
* @param integer $issue_id The issue ID
* @param string $email The email address
* @return boolean
*/
public static function isSubscribedToEmails($issue_id, $email)
{
$email = strtolower(Mail_Helper::getEmailAddress($email));
if ($email == '@') {
// broken address, don't send the email...
return true;
}
$subscribed_emails = self::getSubscribedEmails($issue_id, 'emails');
$subscribed_emails = array_map('strtolower', $subscribed_emails);
if (@in_array($email, $subscribed_emails)) {
return true;
} else {
return false;
}
}
/**
* Method used to get the list of email addresses currently
* subscribed to a notification type for a given issue.
*
* @param integer $issue_id The issue ID
* @param string $type The notification type
* @return array The list of email addresses
*/
public static function getSubscribedEmails($issue_id, $type = false)
{
$stmt = "SELECT
CASE usr_id <> 0 THEN usr_email ELSE sub_email END AS email
FROM
(
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "subscription";
if ($type != false) {
$stmt .= ",
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "subscription_type";
}
$stmt .= "
)
LEFT JOIN
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "user
ON
usr_id=sub_usr_id
WHERE";
if ($type != false) {
$stmt .= "
sbt_sub_id=sub_id AND
sbt_type='" . Misc::escapeString($type) . "' AND";
}
$stmt .= "
sub_iss_id=" . Misc::escapeInteger($issue_id);
$res = DB_Helper::getInstance()->getCol($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return "";
} else {
return $res;
}
}
/**
* Method used to build a properly encoded email address that will be
* used by the email/note routing system.
*
* @param integer $issue_id The issue ID
* @param string $sender The email address of the sender
* @param string $type Whether this is a note or email routing message
* @return string The properly encoded email address
*/
public static function getFixedFromHeader($issue_id, $sender, $type)
{
$setup = Setup::load();
if ($type == 'issue') {
$routing = 'email_routing';
} else {
$routing = 'note_routing';
}
$project_id = Issue::getProjectID($issue_id);
// if sender is empty, get project email address
if (empty($sender)) {
$project_info = Project::getOutgoingSenderAddress($project_id);
$info = array(
"sender_name" => $project_info['name'],
'email' => $project_info['email']
);
// if no project name, use eventum wide sender name
if (empty($info['sender_name'])) {
$setup_sender_info = Mail_Helper::getAddressInfo($setup['smtp']['from']);
$info['sender_name'] = $setup_sender_info['sender_name'];
}
} else {
$info = Mail_Helper::getAddressInfo($sender);
}
// allow flags even without routing enabled
if (!empty($setup[$routing]['recipient_type_flag'])) {
$flag = '[' . $setup[$routing]['recipient_type_flag'] . '] ';
} else {
$flag = '';
}
if (@$setup[$routing]['status'] != 'enabled') {
// let's use the custom outgoing sender address
$project_info = Project::getOutgoingSenderAddress($project_id);
if (empty($project_info['email'])) {
/// no project email, use main email address
$from_email = $setup['smtp']['from'];
} else {
$from_email = $project_info['email'];
}
} else {
$from_email = $setup[$routing]['address_prefix'] . $issue_id . "@" . $setup[$routing]['address_host'];
}
if (empty($info['sender_name'])) {
// no sender name, check if this email address belongs to a user and if so use that
$usr_id = User::getUserIDByEmail($info['email']);
if (!empty($usr_id)) {
$info['sender_name'] = User::getFullName($usr_id);
} else {
// no name exists, use email address for name as well
$info['sender_name'] = $info['email'];
}
}
// also check where we need to append/prepend a special string to the sender name
if (substr($info['sender_name'], strlen($info['sender_name']) - 1) == '"') {
if (@$setup[$routing]['flag_location'] == 'before') {
$info['sender_name'] = '"' . $flag . substr($info['sender_name'], 1);
} else {
$info['sender_name'] = substr($info['sender_name'], 0, strlen($info['sender_name']) - 1) . ' ' . trim($flag) . '"';
}
} else {
if (@$setup[$routing]['flag_location'] == 'before') {
$info['sender_name'] = '"' . $flag . $info['sender_name'] . '"';
} else {
$info['sender_name'] = '"' . $info['sender_name'] . ' ' . trim($flag) . '"';
}
}
$from = Mail_Helper::getFormattedName($info['sender_name'], $from_email);
return MIME_Helper::encodeAddress(trim($from));
}
/**
* Method used to check whether the current sender of the email is the
* mailer daemon responsible for dealing with bounces.
*
* @param string $email The email address to check against
* @return boolean
*/
public static function isBounceMessage($email)
{
if (strtolower(substr($email, 0, 14)) == 'mailer-daemon@') {
return true;
} else {
return false;
}
}
/**
* Method used to check whether the given sender email address is
* the same as the issue routing email address.
*
* @param integer $issue_id The issue ID
* @param string $sender The address of the sender
* @return boolean
*/
public static function isIssueRoutingSender($issue_id, $sender)
{
$check = self::getFixedFromHeader($issue_id, $sender, 'issue');
$check_email = strtolower(Mail_Helper::getEmailAddress($check));
$sender_email = strtolower(Mail_Helper::getEmailAddress($sender));
if ($check_email == $sender_email) {
return true;
} else {
return false;
}
}
/**
* Method used to forward the new email to the list of subscribers.
*
* @param integer $user_id The user ID of the person performing this action
* @param integer $issue_id The issue ID
* @param array $message An array containing the email
* @param boolean $internal_only Whether the email should only be redirected to internal users or not
* @param boolean $assignee_only Whether the email should only be sent to the assignee
* @param boolean $type The type of email this is
* @param integer $sup_id the ID of this email
* @return void
*/
public static function notifyNewEmail($usr_id, $issue_id, $message, $internal_only = false, $assignee_only = false, $type = '', $sup_id = false)
{
$prj_id = Issue::getProjectID($issue_id);
$full_message = $message['full_email'];
$sender = $message['from'];
$sender_email = strtolower(Mail_Helper::getEmailAddress($sender));
$structure = Mime_Helper::decode($full_message, true);
// get ID of whoever is sending this.
$sender_usr_id = User::getUserIDByEmail($sender_email, true);
if (empty($sender_usr_id)) {
$sender_usr_id = false;
}
// automatically subscribe this sender to email notifications on this issue
$subscribed_emails = self::getSubscribedEmails($issue_id, 'emails');
$subscribed_emails = array_map('strtolower', $subscribed_emails);
if ((!self::isIssueRoutingSender($issue_id, $sender)) &&
(!self::isBounceMessage($sender_email)) &&
(!in_array($sender_email, $subscribed_emails)) &&
(Workflow::shouldAutoAddToNotificationList($prj_id))) {
$actions = array('emails');
self::subscribeEmail($usr_id, $issue_id, $sender_email, $actions);
}
// get the subscribers
$emails = array();
$users = self::getUsersByIssue($issue_id, 'emails');
for ($i = 0; $i < count($users); $i++) {
if (empty($users[$i]["sub_usr_id"])) {
if ($internal_only == false) {
$email = $users[$i]["sub_email"];
}
} else {
// if we are only supposed to send email to internal users, check if the role is lower than standard user
if (($internal_only == true) && (User::getRoleByUser($users[$i]["sub_usr_id"], Issue::getProjectID($issue_id)) < User::getRoleID('standard user'))) {
continue;
}
// check if we are only supposed to send email to the assignees
if (($internal_only == true) && ($assignee_only == true)) {
$assignee_usr_ids = Issue::getAssignedUserIDs($issue_id);
if (!in_array($users[$i]["sub_usr_id"], $assignee_usr_ids)) {
continue;
}
}
$email = User::getFromHeader($users[$i]["sub_usr_id"]);
}
if (!empty($email)) {
// don't send the email to the same person who sent it unless they want it
if ($sender_usr_id != false) {
$prefs = Prefs::get($sender_usr_id);
if (!isset($prefs['receive_copy_of_own_action'][$prj_id])) {
$prefs['receive_copy_of_own_action'][$prj_id] = 0;
}
if (($prefs['receive_copy_of_own_action'][$prj_id] == 0) &&
((!empty($users[$i]["sub_usr_id"])) && ($sender_usr_id == $users[$i]["sub_usr_id"]) ||
(strtolower(Mail_Helper::getEmailAddress($email)) == $sender_email))) {
continue;
}
}
$emails[] = $email;
}
}
if (count($emails) == 0) {
return;
}
$setup = Setup::load();
// change the sender of the message to {prefix}{issue_id}@{host}
// - keep everything else in the message, except 'From:', 'Sender:', 'To:', 'Cc:'
// make 'Joe Blow <joe@example.com>' become 'Joe Blow [CSC] <eventum_59@example.com>'
$from = self::getFixedFromHeader($issue_id, $sender, 'issue');
list($_headers, $body) = Mime_Helper::splitBodyHeader($full_message);
$header_names = Mime_Helper::getHeaderNames($_headers);
$current_headers = Mail_Helper::stripHeaders($message['headers']);
$headers = array();
// build the headers array required by the smtp library
foreach ($current_headers as $header_name => $value) {
if ($header_name == 'from') {
$headers['From'] = $from;
} else {
if (is_array($value)) {
$value = implode("; ", $value);
}
$headers[$header_names[$header_name]] = $value;
}
}
$headers["Subject"] = Mail_Helper::formatSubject($issue_id, $headers['Subject']);
if (empty($type)) {
if (($sender_usr_id != false) && (User::getRoleByUser($sender_usr_id, Issue::getProjectID($issue_id)) == User::getRoleID("Customer"))) {
$type = 'customer_email';
} else {
$type = 'other_email';
}
}
require_once 'Mail/mime.php';
foreach ($emails as $to) {
$recipient_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($to));
// add the warning message about replies being blocked or not
$fixed_body = Mail_Helper::addWarningMessage($issue_id, $to, $body, $headers);
$headers['To'] = Mime_Helper::encodeAddress($to);
Mail_Queue::add($to, $headers, $fixed_body, 1, $issue_id, $type, $sender_usr_id, $sup_id);
}
}
/**
* Method used to get the details of a given note and issue.
*
* @param integer $issue_id The issue ID
* @param integer $note_id The note ID
* @return array The details of the note / issue
*/
public function getNote($issue_id, $note_id)
{
$stmt = "SELECT
not_usr_id,
not_iss_id,
not_created_date,
not_note,
not_title,
not_unknown_user,
not_full_message,
not_message_id,
not_parent_id,
not_is_blocked,
usr_full_name
FROM
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "note,
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "user
WHERE
not_id=" . Misc::escapeInteger($note_id) . " AND
not_usr_id=usr_id";
$res = DB_Helper::getInstance()->getRow($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return "";
} else {
// if there is an unknown user, use instead of full name
if (!empty($res["not_unknown_user"])) {
$res["usr_full_name"] = $res["not_unknown_user"];
}
if (!empty($res['not_parent_id'])) {
$res['reference_msg_id'] = Note::getMessageIDbyID($res['not_parent_id']);
} else {
$res['reference_msg_id'] = false;
}
$data = Issue::getDetails($issue_id);
$data["note"] = $res;
return $data;
}
}
/**
* Method used to get the details of a given issue and its
* associated emails.
*
* @param integer $issue_id The issue ID
* @param array $sup_ids The list of associated emails
* @return array The issue / emails details
*/
public function getEmails($issue_id, $sup_ids)
{
$items = @implode(", ", Misc::escapeInteger($sup_ids));
$stmt = "SELECT
sup_from,
sup_to,
sup_date,
sup_subject,
sup_has_attachment
FROM
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email
WHERE
sup_id IN ($items)";
$res = DB_Helper::getInstance()->getAll($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return "";
} else {
if (count($res) == 0) {
return "";
} else {
$data = Issue::getDetails($issue_id);
$data["emails"] = $res;
return $data;
}
}
}
/**
* Method used to get the details of a given issue and attachment.
*
* @param integer $issue_id The issue ID
* @param integer $attachment_id The attachment ID
* @return array The issue / attachment details
*/
public function getAttachment($issue_id, $attachment_id)
{
$stmt = "SELECT
iat_id,
usr_full_name,
iat_created_date,
iat_description,
iat_unknown_user
FROM
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_attachment,
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "user
WHERE
iat_usr_id=usr_id AND
iat_iss_id=" . Misc::escapeInteger($issue_id) . " AND
iat_id=" . Misc::escapeInteger($attachment_id);
$res = DB_Helper::getInstance()->getRow($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return "";
} else {
$res["files"] = Attachment::getFileList($res["iat_id"]);
$data = Issue::getDetails($issue_id);
$data["attachment"] = $res;
return $data;
}
}
/**
* Method used to get the list of users / emails that are
* subscribed for notifications of changes for a given issue.
*
* @param integer $issue_id The issue ID
* @param string $type The notification type
* @return array The list of users / emails
*/
public function getUsersByIssue($issue_id, $type)
{
$issue_id = Misc::escapeInteger($issue_id);
if ($type == 'notes') {
$stmt = "SELECT
DISTINCT sub_usr_id,
sub_email
FROM
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "subscription
WHERE
sub_iss_id=$issue_id AND
sub_usr_id IS NOT NULL AND
sub_usr_id <> 0";
} else {
$stmt = "SELECT
DISTINCT sub_usr_id,
sub_email
FROM
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "subscription,
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "subscription_type
WHERE
sub_iss_id=$issue_id AND
sub_id=sbt_sub_id AND
sbt_type='" . Misc::escapeString($type) . "'";
}
$res = DB_Helper::getInstance()->getAll($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return array();
} else {
return $res;
}
}
/**
* Method used to send a diff-style notification email to the issue
* subscribers about updates to its attributes.
*
* @param integer $issue_id The issue ID
* @param array $old The old issue details
* @param array $new The new issue details
*/
public static function notifyIssueUpdated($issue_id, $old, $new)
{
$prj_id = Issue::getProjectID($issue_id);
$diffs = array();
if (@$new["keep_assignments"] == "no") {
if (empty($new['assignments'])) {
$new['assignments'] = array();
}
$assign_diff = Misc::arrayDiff($old['assigned_users'], $new['assignments']);
if (count($assign_diff) > 0) {
$diffs[] = '-' . ev_gettext('Assignment List') . ': ' . $old['assignments'];
@$diffs[] = '+' . ev_gettext('Assignment List') . ': ' . implode(', ', User::getFullName($new['assignments']));
}
}
if (isset($new['expected_resolution_date']) && @$old['iss_expected_resolution_date'] != $new['expected_resolution_date']) {
$diffs[] = '-' . ev_gettext('Expected Resolution Date') . ': ' . $old['iss_expected_resolution_date'];
$diffs[] = '+' . ev_gettext('Expected Resolution Date') . ': ' . $new['expected_resolution_date'];
}
if (isset($new["category"]) && $old["iss_prc_id"] != $new["category"]) {
$diffs[] = '-' . ev_gettext('Category') . ': ' . Category::getTitle($old["iss_prc_id"]);
$diffs[] = '+' . ev_gettext('Category') . ': ' . Category::getTitle($new["category"]);
}
if (isset($new["release"]) && ($old["iss_pre_id"] != $new["release"])) {
$diffs[] = '-' . ev_gettext('Release') . ': ' . Release::getTitle($old["iss_pre_id"]);
$diffs[] = '+' . ev_gettext('Release') . ': ' . Release::getTitle($new["release"]);
}
if (isset($new["priority"]) && $old["iss_pri_id"] != $new["priority"]) {
$diffs[] = '-' . ev_gettext('Priority') . ': ' . Priority::getTitle($old["iss_pri_id"]);
$diffs[] = '+' . ev_gettext('Priority') . ': ' . Priority::getTitle($new["priority"]);
}
if (isset($new["severity"]) && $old["iss_sev_id"] != $new["severity"]) {
$diffs[] = '-' . ev_gettext('Severity') . ': ' . Severity::getTitle($old["iss_sev_id"]);
$diffs[] = '+' . ev_gettext('Severity') . ': ' . Severity::getTitle($new["severity"]);
}
if (isset($new["status"]) && $old["iss_sta_id"] != $new["status"]) {
$diffs[] = '-' . ev_gettext('Status') . ': ' . Status::getStatusTitle($old["iss_sta_id"]);
$diffs[] = '+' . ev_gettext('Status') . ': ' . Status::getStatusTitle($new["status"]);
}
if (isset($new["resolution"]) && $old["iss_res_id"] != $new["resolution"]) {
$diffs[] = '-' . ev_gettext('Resolution') . ': ' . Resolution::getTitle($old["iss_res_id"]);
$diffs[] = '+' . ev_gettext('Resolution') . ': ' . Resolution::getTitle($new["resolution"]);
}
if (isset($new["estimated_dev_time"]) && $old["iss_dev_time"] != $new["estimated_dev_time"]) {
$diffs[] = '-' . ev_gettext('Estimated Dev. Time') . ': ' . Misc::getFormattedTime($old["iss_dev_time"]*60);
$diffs[] = '+' . ev_gettext('Estimated Dev. Time') . ': ' . Misc::getFormattedTime($new["estimated_dev_time"]*60);
}
if (isset($new["summary"]) && $old["iss_summary"] != $new["summary"]) {
$diffs[] = '-' . ev_gettext('Summary') . ': ' . $old['iss_summary'];
$diffs[] = '+' . ev_gettext('Summary') . ': ' . $new['summary'];
}
if (isset($new["percent_complete"]) && $old["iss_original_percent_complete"] != $new["percent_complete"]) {
$diffs[] = '-' . ev_gettext('Percent complete') . ': ' . $old['iss_original_percent_complete'];
$diffs[] = '+' . ev_gettext('Percent complete') . ': ' . $new['percent_complete'];
}
if (isset($new["description"]) && $old["iss_description"] != $new["description"]) {
// need real diff engine here
require_once 'Text/Diff.php';
require_once 'Text/Diff/Renderer.php';
require_once 'Text/Diff/Renderer/unified.php';
$old['iss_description'] = explode("\n", $old['iss_description']);
$new['description'] = explode("\n", $new['description']);
$diff = new Text_Diff($old["iss_description"], $new["description"]);
$renderer = new Text_Diff_Renderer_unified();
$desc_diff = explode("\n", trim($renderer->render($diff)));
$diffs[] = 'Description:';
for ($i = 0; $i < count($desc_diff); $i++) {
$diffs[] = $desc_diff[$i];
}
}
$emails = array();
$users = self::getUsersByIssue($issue_id, 'updated');
$user_emails = Project::getUserEmailAssocList(Issue::getProjectID($issue_id), 'active', User::getRoleID('Customer'));
$user_emails = array_map('strtolower', $user_emails);
for ($i = 0; $i < count($users); $i++) {
if (empty($users[$i]["sub_usr_id"])) {
$email = $users[$i]["sub_email"];
} else {
$prefs = Prefs::get($users[$i]['sub_usr_id']);
if ((Auth::getUserID() == $users[$i]["sub_usr_id"]) &&
((empty($prefs['receive_copy_of_own_action'][$prj_id])) ||
($prefs['receive_copy_of_own_action'][$prj_id] == false))) {
continue;
}
$email = User::getFromHeader($users[$i]["sub_usr_id"]);
}
// now add it to the list of emails
if ((!empty($email)) && (!in_array($email, $emails))) {
$emails[] = $email;
}
}
// get additional email addresses to notify
$emails = array_merge($emails, Workflow::getAdditionalEmailAddresses($prj_id, $issue_id, 'issue_updated', array('old' => $old, 'new' => $new)));
$data = Issue::getDetails($issue_id);
$data['diffs'] = implode("\n", $diffs);
$data['updated_by'] = User::getFullName(Auth::getUserID());
self::notifySubscribers($issue_id, $emails, 'updated', $data, ev_gettext('Updated'), false);
}
/**
* Method used to send a diff-style notification email to the issue
* subscribers about status changes
*
* @param integer $issue_id The issue ID
* @param array $old_status The old issue status
* @param array $new_status The new issue status
*/
public static function notifyStatusChange($issue_id, $old_status, $new_status)
{
$diffs = array();
if ($old_status != $new_status) {
$diffs[] = '-Status: ' . Status::getStatusTitle($old_status);
$diffs[] = '+Status: ' . Status::getStatusTitle($new_status);
}
if (count($diffs) < 1) {
return false;
}
$prj_id = Issue::getProjectID($issue_id);
$emails = array();
$users = self::getUsersByIssue($issue_id, 'updated');
$user_emails = Project::getUserEmailAssocList(Issue::getProjectID($issue_id), 'active', User::getRoleID('Customer'));
$user_emails = array_map('strtolower', $user_emails);
for ($i = 0; $i < count($users); $i++) {
if (empty($users[$i]["sub_usr_id"])) {
$email = $users[$i]["sub_email"];
} else {
$prefs = Prefs::get($users[$i]['sub_usr_id']);
if ((Auth::getUserID() == $users[$i]["sub_usr_id"]) &&
((empty($prefs['receive_copy_of_own_action'][$prj_id])) ||
($prefs['receive_copy_of_own_action'][$prj_id] == false))) {
continue;
}
$email = User::getFromHeader($users[$i]["sub_usr_id"]);
}
// now add it to the list of emails
if ((!empty($email)) && (!in_array($email, $emails))) {
$emails[] = $email;
}
}
$data = Issue::getDetails($issue_id);
$data['diffs'] = implode("\n", $diffs);
$data['updated_by'] = User::getFullName(Auth::getUserID());
self::notifySubscribers($issue_id, $emails, 'updated', $data, 'Status Change', false);
}
/**
* Method used to send email notifications for a given issue.
*
* @param integer $issue_id The issue ID
* @param string $type The notification type
* @param array $ids The list of entries that were changed
* @param integer $internal_only Whether the notification should only be sent to internal users or not
* @return void
*/
public static function notify($issue_id, $type, $ids = false, $internal_only = false, $extra_recipients = false)
{
$prj_id = Issue::getProjectID($issue_id);
if ($extra_recipients) {
$extra = array();
for ($i = 0; $i < count($extra_recipients); $i++) {
$extra[] = array(
'sub_usr_id' => $extra_recipients[$i],
'sub_email' => ''
);
}
}
$emails = array();
$users = self::getUsersByIssue($issue_id, $type);
if (($extra_recipients) && (count($extra) > 0)) {
$users = array_merge($users, $extra);
}
$user_emails = Project::getUserEmailAssocList(Issue::getProjectID($issue_id), 'active', User::getRoleID('Customer'));
$user_emails = array_map('strtolower', $user_emails);
for ($i = 0; $i < count($users); $i++) {
if (empty($users[$i]["sub_usr_id"])) {
if (($internal_only == false) || (in_array(strtolower($users[$i]["sub_email"]), array_values($user_emails)))) {
$email = $users[$i]["sub_email"];
}
} else {
$prefs = Prefs::get($users[$i]['sub_usr_id']);
if ((Auth::getUserID() == $users[$i]["sub_usr_id"]) &&
((empty($prefs['receive_copy_of_own_action'][$prj_id])) ||
($prefs['receive_copy_of_own_action'][$prj_id] == false))) {
continue;
}
// if we are only supposed to send email to internal users, check if the role is lower than standard user
if (($internal_only == true) && (User::getRoleByUser($users[$i]["sub_usr_id"], Issue::getProjectID($issue_id)) < User::getRoleID('standard user'))) {
continue;
}
if ($type == 'notes' && User::isPartner($users[$i]["sub_usr_id"]) &&
!Partner::canUserAccessIssueSection($users[$i]["sub_usr_id"], 'notes')) {
continue;
}
$email = User::getFromHeader($users[$i]["sub_usr_id"]);
}
// now add it to the list of emails
if ((!empty($email)) && (!in_array($email, $emails))) {
$emails[] = $email;
}
}
// prevent the primary customer contact from receiving two emails about the issue being closed
if ($type == 'closed') {
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
$stmt = "SELECT
iss_customer_contact_id
FROM
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue
WHERE
iss_id=" . Misc::escapeInteger($issue_id);
$customer_contact_id = DB_Helper::getInstance()->getOne($stmt);
if (!empty($customer_contact_id)) {
try {
$contact = $crm->getContact($customer_contact_id);
$contact_email = $contact->getEmail();
} catch (CRMException $e) {
$contact_email = '';
}
for ($i = 0; $i < count($emails); $i++) {
$email = Mail_Helper::getEmailAddress($emails[$i]);
if ($email == $contact_email) {
unset($emails[$i]);
$emails = array_values($emails);
break;
}
}
}
}
}
if (count($emails) > 0) {
$headers = false;
switch ($type) {
case 'closed':
$data = Issue::getDetails($issue_id);
$data["closer_name"] = User::getFullName(History::getIssueCloser($issue_id));
$subject = ev_gettext('Closed');
if ($ids != false) {
$data['reason'] = Support::getEmail($ids);
}
break;
case 'updated':
// this should not be used anymore
return false;
break;
case 'notes':
$data = self::getNote($issue_id, $ids);
$headers = array(
'Message-ID' => $data['note']['not_message_id'],
);
if (@$data['note']['reference_msg_id'] != false) {
$headers['In-Reply-To'] = $data['note']['reference_msg_id'];
} else {
$headers['In-Reply-To'] = Issue::getRootMessageID($issue_id);
}
$headers['References'] = Mail_Helper::fold(join(' ', Mail_Helper::getReferences($issue_id, @$data['note']['reference_msg_id'], 'note')));
$subject = 'Note';
break;
case 'emails':
// this should not be used anymore
return false;
break;
case 'files':
$data = self::getAttachment($issue_id, $ids);
$subject = 'File Attached';
break;
}
self::notifySubscribers($issue_id, $emails, $type, $data, $subject, $internal_only, $ids, $headers);
}
}
/**
* Method used to get list of addresses that were email sent to.
*
* @param integer $issue_id The issue ID
* @return array list of addresse
*/
public function getLastNotifiedAddresses($issue_id = null)
{
global $_EVENTUM_LAST_NOTIFIED_LIST;
if ($_EVENTUM_LAST_NOTIFIED_LIST === null) {
return null;
}
if ($issue_id === null) {
// return all addresses in flat view
$ret = array_values($_EVENTUM_LAST_NOTIFIED_LIST);
} else {
// return address list for specific issue_id only.
$ret = $_EVENTUM_LAST_NOTIFIED_LIST[$issue_id];
}
return array_unique($ret);
}
/**
* Method used to format and send the email notifications.
*
* @param integer $issue_id The issue ID
* @param array $emails The list of emails
* @param string $type The notification type
* @param array $data The issue details
* @param string $subject The subject of the email
* @param integer $type_id The ID of the event that triggered this notification (issue_id, sup_id, not_id, etc)
* @param array $headers Any extra headers that need to be added to this email (Default false)
* @return void
*/
public function notifySubscribers($issue_id, $emails, $type, $data, $subject, $internal_only, $type_id = false, $headers = false)
{
global $_EVENTUM_LAST_NOTIFIED_LIST;
// open text template
$tpl = new Template_Helper();
$tpl->setTemplate('notifications/' . $type . '.tpl.text');
$tpl->bulkAssign(array(
"app_title" => Misc::getToolCaption(),
"data" => $data,
"current_user" => User::getFullName(Auth::getUserID()),
));
$setup = Setup::load();
// type of notification is sent out: email, note, blocked_email
$notify_type = $type;
$sender_usr_id = false;
$threading_headers = Mail_Helper::getBaseThreadingHeaders($issue_id);
$emails = array_unique($emails);
for ($i = 0; $i < count($emails); $i++) {
$can_access = true;
$email_address = Mail_Helper::getEmailAddress($emails[$i]);
$recipient_usr_id = User::getUserIDByEmail($email_address);
if (!empty($recipient_usr_id)) {
if (!Issue::canAccess($issue_id, $recipient_usr_id)) {
$can_access = false;
}
$tpl->assign("recipient_role", User::getRoleByUser($recipient_usr_id, Issue::getProjectID($issue_id)));
if (isset($data['custom_fields'])) {
$data['custom_fields'] = Custom_Field::getListByIssue($data['iss_prj_id'], $issue_id, $recipient_usr_id);
}
$is_assigned = Issue::isAssignedToUser($issue_id, $recipient_usr_id);
} else {
$tpl->assign("recipient_role", 0);
unset($data['custom_fields']);
$is_assigned = false;
}
$tpl->assign("data", $data);
$tpl->assign("is_assigned", $is_assigned);
if ($can_access != true) {
continue;
}
if (!Workflow::shouldEmailAddress(Issue::getProjectID($issue_id), $email_address, $issue_id, $type)) {
continue;
}
// change the current locale
if (!empty($recipient_usr_id)) {
Language::set(User::getLang($recipient_usr_id));
} else {
Language::set(APP_DEFAULT_LOCALE);
}
// send email (use PEAR's classes)
$mail = new Mail_Helper();
$mail->setTextBody($tpl->getTemplateContents());
if ($headers != false) {
$mail->setHeaders($headers);
}
if (($headers == false) || (($headers != false) && ((empty($headers['Message-ID'])) && (empty($headers['In-Reply-To'])) && (empty($headers['References']))))) {
$mail->setHeaders($threading_headers);
}
if ($type == 'notes') {
// special handling of blocked messages
if ($data['note']['not_is_blocked'] == 1) {
$subject = ev_gettext('BLOCKED');
$notify_type = 'blocked_email';
}
if (!empty($data["note"]["not_unknown_user"])) {
$sender = $data["note"]["not_unknown_user"];
} else {
$sender = User::getFromHeader($data["note"]["not_usr_id"]);
}
$sender_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($sender));
if (empty($sender_usr_id)) {
$sender_usr_id = false;
}
// show the title of the note, not the issue summary
$extra_subject = $data['note']['not_title'];
// don't add the "[#3333] Note: " prefix to messages that already have that in the subject line
if (strstr($extra_subject, "[#$issue_id] $subject: ")) {
$pos = strpos($extra_subject, "[#$issue_id] $subject: ");
$full_subject = substr($extra_subject, $pos);
} else {
$full_subject = "[#$issue_id] $subject: $extra_subject";
}
} elseif (($type == 'new_issue') && ($is_assigned)) {
$full_subject = "[#$issue_id] New Issue Assigned: " . $data['iss_summary'];
} else {
$extra_subject = $data['iss_summary'];
$full_subject = "[#$issue_id] $subject: $extra_subject";
}
if ($notify_type == 'notes' && $sender) {
$from = self::getFixedFromHeader($issue_id, $sender, 'note');
} else {
$from = self::getFixedFromHeader($issue_id, '', 'issue');
}
$mail->send($from, $emails[$i], $full_subject, true, $issue_id, $notify_type, $sender_usr_id, $type_id);
$_EVENTUM_LAST_NOTIFIED_LIST[$issue_id][] = $emails[$i];
}
// restore correct language
Language::restore();
}
/**
* Method used to send an email notification to users that want
* to be alerted when new issues are created in the system.
*
* @param integer $prj_id The project ID
* @param integer $issue_id The issue ID
* @param array $exclude_list The list of users NOT to notify.
* @return void
*/
public static function notifyNewIssue($prj_id, $issue_id, $exclude_list = array())
{
$prj_id = Misc::escapeInteger($prj_id);
$issue_id = Misc::escapeInteger($issue_id);
$exclude_list = Misc::escapeInteger($exclude_list);
// get all users associated with this project
$stmt = "SELECT
usr_id,
usr_full_name,
usr_email,
pru_role,
usr_customer_id,
usr_customer_contact_id
FROM
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "user,
" . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "project_user
WHERE
pru_prj_id=$prj_id AND
usr_id=pru_usr_id AND
usr_status = 'active' AND
pru_role > " . User::getRoleID("Customer");
if (count($exclude_list) > 0) {
$stmt .= " AND
usr_id NOT IN (" . join(', ', $exclude_list) . ")";
}
$res = DB_Helper::getInstance()->getAll($stmt, DB_FETCHMODE_ASSOC);
$emails = array();
for ($i = 0; $i < count($res); $i++) {
$subscriber = Mail_Helper::getFormattedName($res[$i]['usr_full_name'], $res[$i]['usr_email']);
// don't send these emails to customers
if (($res[$i]['pru_role'] == User::getRoleID('Customer')) || (!empty($res[$i]['usr_customer_id']))
|| (!empty($res[$i]['usr_customer_contact_id']))) {
continue;
}
$prefs = Prefs::get($res[$i]['usr_id']);
if ((!empty($prefs['receive_new_issue_email'][$prj_id]))
&& (@$prefs['receive_new_issue_email'][$prj_id])
&& (!in_array($subscriber, $emails))) {
$emails[] = $subscriber;
}
}