Merge pull request #1 from exoscale/trial-terms

Trial terms

terms-previous.markdown

@@ -3,6 +3,10 @@ into between Client and Supplier for the provision of IaaS Cloud
 Computing Services. Supplier and Client are hereinafter referred to
 individually as a "**Party**" and collectively, as the "**Parties**".
 
+Applicable starting June 1st, 2015
+[Previous version](https://github.com/exoscale/terms/blob/master/terms-previous.markdown)
+[Compare](https://github.com/exoscale/terms/commits/master)
+
 ## 1. Definitions
 
 "**Agreement**" means any Order and these Terms and Conditions
@@ -269,6 +273,28 @@ Supplier shall provide platform usage support as follows:
 
 The platform usage support shall be free of charge.
 
+### 4.4 Service Unavailability Credit
+
+Except under the conditions mentioned in the section 4.1 above, 
+if the Services Availability is less than 99.95%, the Supplier will 
+issue a credit to Client according to the following table:
+
+- From 99.95% to 98.3% : fifty percent (50%) of the monthly 
+Service Fees for the affected Services
+- Below 98.3% : one hundred percent (100%) of the monthly 
+Service Fees for the affected Services
+
+The credit will be calculated based on the monthly service charge 
+for the affected Services. The Client shall address a Service 
+Unavailability Credit request within ten (10) business days via 
+email to sales@exoscale.ch mentioning the Client name and address 
+as well as the times and dates of the unavailability. If the 
+unavailability is confirmed by the Supplier, credits will be applied 
+within two billing cycles after Supplier’s receipt of Client’s 
+credit request. Credits are not refundable and can be used only 
+towards future billing charges.
+
+
 ## 5. Use of the Services
 
 ### 5.1 Protection of Client Data

terms.markdown

@@ -3,7 +3,7 @@ into between Client and Supplier for the provision of IaaS Cloud
 Computing Services. Supplier and Client are hereinafter referred to
 individually as a "**Party**" and collectively, as the "**Parties**".
 
-Applicable starting June 1st, 2015
+Applicable starting April 1st, 2016
 [Previous version](https://github.com/exoscale/terms/blob/master/terms-previous.markdown)
 [Compare](https://github.com/exoscale/terms/commits/master)
 
@@ -233,6 +233,15 @@ claim. All claims must be submitted to Supplier within thirty (30) days
 of receipt of billing for those Services. Client waives the right to
 dispute the charges not disputed within the time frame set forth above.
 
+### 3.7 Trial Credit
+
+Trial credit is not redeemable for cash or credit, not transferable and is valid for new accounts only, and limited to one per person. It may not be used in conjunction with other offers or promotions and is issued on a case-by-case evaluation. Trial credit may be billed differently, may vary and be revoked without previous or further notice. Trial value is always based on CHF. When promoted in printed or written forms in other currencies than CHF, as in promotional cards, flyers, digital communications like newsletters, tweets, or any other form of digital or physical communication, the actual credit may vary in function of the exchange rate. During trial period, additional limitations may apply, including, but not limited to:
+
+- Maximum number of virtual machines, snapshots and other quantitative limitations of services.
+
+- Network performance
+
+
 ## 4. Service Level Agreement (SLA)
 
 ### 4.1 Service Availability Targets