FAQ_en

FAQs

Please check the help page for media partners as well.

• Cannot display an ad
• Cannot display an interstitial ad
• Throws java.lang.IllegalStateException: Only fullscreen activities can request orientation when showing video ads
• The application was deleted from the Play-Store because not found privacy policy
• Crash when using banner ads with smartphone F-01L made by Fujitsu
• There are cases in which you cannot get clicking event from banner ads
• There are cases in which a close button are cut off in video ads Android 13 or higher
• When using SDK under v6.0.0, "No Content" is returned when loading video ads

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Q: Cannot display an ad

A: Please check below.

• Is the applicable ad space set to active?
• Is the ID correctly imputed on the applicable ad space?
  • Is the platform correct? (Please make sure you are not using ad ID for iOS on Android ad space)
  • Is the ad format correct? (Please make sure you are not using ID for banner ad on interstitial ad space)
• Is the language setting of the device and simulator are set to Japanese?
  • If the language setting is not Japanese, a receiving error might appear as there are not enough ad inventories to deliver.
• Did you check the nendSDK implementation with Old Android Device?
  • If nendSDK's ad is requested on Older Android Device, OS thrown SSL_HANDSHAKE_EXCEPTION because older TLS version is not supported.
  • See also reference from Google : Update your security provider to protect against SSL exploits
• If you use F-01L, please see this question.

If the problem is not solved after checking above, please inquire from here.

Q: Cannot display an interstitial ad

A: Please check the content of NendAdInterstitialShowResult which is returned on showAd() method of NendAdInterstitial.
Please display after the ad loading is successfully completed as the ad loading is not working properly in the cases of AD_LOAD_INCOMPLETE, AD_REQUEST_INCOMPLETE, AD_DOWNLOAD_INCOMPLETE

Throws java.lang.IllegalStateException: Only fullscreen activities can request orientation when showing video ads.

Please update nendSDK to over than v4.0.3, we recommend latest version.

Q: The application was deleted from the Play-Store because not found privacy policy

A: Google Play requires developers to provide a valid privacy policy when the app Android advertising ID. It means include a link to a valid privacy policy on your app’s Store Listing page and within your app.

In using nendSDK, please link to follows URL at your app's privacy policy.

https://nend.net/privacy/sdkpolicy

Q: Crash when using banner ads with smartphone F-01L made by Fujitsu

A: We have received reports from some media that a model of smartphone F-01L, crash when using banner ads on a specific OS version. Since SDK cannot deal with the problem at present, so we are temporarily controlling banner ads not to be displayed from version v7.0.3.
If you are using SDK in version below v7.0.3 , please update to v7.0.3 or higher.

Q: There are cases in which you cannot get clicking event from banner ads

A: There are cases in which some banner ads are displayed as webview. In the current situation, banner ads(webview) are not able to detect events both onClick and onInformationButtonClick from NendAdListener, NendAdInformationListener in nendSDK(Android). For instance, you cannot develop to show any toast triggered by these events like this example.

Note

• It happens only in Android SDK, but not in iOS SDK.
• We will announce at release note after improving this matter.

Q: There are cases in which a close button are cut off in video ads Android 13 or higher.

A: In Android 13 and using 3 button navigation, close button may not be appear on horizontal video ads(interstitial/Reward). Please update nendSDK to v9.0.0 or higher.

Q: When using SDK under v6.0.0, "No Content" is returned when loading video ads

A: Effective September 1, 2023, we will stop serving video ads with SDK under v6.0.0. Please consider using a newer version.