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Implement new message for 500 Server Errors #3113

Closed
1 of 2 tasks
Tracked by #137
dorothyyeager opened this issue Aug 15, 2019 · 2 comments · Fixed by #3255
Closed
1 of 2 tasks
Tracked by #137

Implement new message for 500 Server Errors #3113

dorothyyeager opened this issue Aug 15, 2019 · 2 comments · Fixed by #3255

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@dorothyyeager
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dorothyyeager commented Aug 15, 2019

Summary

What we are after:
We're improving the message for users when there is a 500 server error in the API, by referring them to our API Status page.

Related issues

Completion criteria

  • Update 500 server error message to read:

! Server error

Sorry, this page failed to load. Check the FEC’s API status page (link to https://www.fec.gov/status) to see if we are experiencing a temporary outage. If not, please try again, and thanks for your patience.

If you’d like to contact our team, please use the feedback box on the bottom of any page or contact the FEC (link to https://www.fec.gov/contact/).

  • Add a reviewer from content team to review/proofread the related PR
@rjayasekera
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@lbeaufort I contacted Pingdom regarding secure public status page and below is the reply.

We don't support officially secure status pages for custom domains.
Rowena Moratin (Pingdom)

Sep 23, 18:28 CEST

I still don't have any idea when would this be available. I'll tag this up as a feature request to highlight the importance of this to our product management team. We do also have a public forum available here where feature requests can be submitted for product management to read!

--

But as a work around we can use following links:

http://status.open.fec.gov/ (this works)
https://status.open.fec.gov/ (add security exception on your browser)
Or we can call it pingdom status pages directly without the Custom Domain
https://secure-stats.pingdom.com/x0blqgj29ogg (Secure Connection but no Custom Domain)

@patphongs
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As a temporary work-around, we've applied a friendly redirect for the API status: https://www.fec.gov/status

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6 participants