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Call Metadata Standardization Working Group

Working Group Charter

The group will define an agreed upon format for call metadata. This includes call details, voice recordings, and transcribed voice. The goal being that producers and consumers can design to one interface and always be able to consume data from any voice provider.

The group will define an agreed upon format for call metadata. This includes call details, voice recordings, and transcribed voice. The goal being that producers and consumers can design to one interface and always be able to consume data from any voice provider.

Following the integration with the ComChain team it was agreed to where possible ensure the schema could be extended beyond just Voice Data to allow for wider communication channels to be incorporated.

The Working Group was approved by the board on 2018-02-28.

Participation Requirements

Read CONTRIBUTING.md file.

Roadmap

Who is this standard intended for?

• Recorder providers in general
• Mobile recorder providers
• Financial turret system providers
• Command & Control system providers
• General voice solution providers
• Applications that consumes data from voice solutions
• Users with multiple recording solutions

Requirements

• Define a standard that will work with all call types.
• Attempt to assure the standard would be applicable outside the financial space.
• Be compliant with financial market regulations.

Q4 2019/Q1 2020

• Release a standard draft(draft-01) covering the following items:
  • General call information
  • Recording file information
  • Participants information
  • Device and audio device information
  • System user information
• Align the voice-metadata-standard schema and the ComChain schema in order to enable data to be linked or "chained" together from different sources and work across multiple communication channels.
• Start request for comments process for draft-01, trying to reach as many as manufacturers and interested parts as possible.

Q2 2020

• Create a microsite with documentation, use cases and examples
• Release a standard draft(draft-02) covering the following items:
  • Updates based on draft-01 RFC
  • Call transcription
  • Regulations requirements

Q3/Q4 2020

• Release a standard version 1
• Work with partners on standard adoption