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September 2017 Release
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@sfyz sfyz released this 08 Sep 20:55
208.3.0
35f1cbd

Service Cloud Snap-ins for Android Release Notes

This release (208.3.0) applies to the following component versions:

  • Knowledge version 2.1.1
  • Case Management version 2.0.0
  • Live Agent Chat version 1.1.0
  • SOS version 2.2.0

For more info about the SDK, see the Snap-ins SDK Product Page.

Summary

Patch release that fixes a bug related to access to the SmartStore database.

See the June 2017 release for general details about the SDK.

Fixes

  • Knowledge: Fixed a bug where an error initializing the SmartStore database would delete all SmartStores. This may have impacted customers using SmartStore for their own apps.

Known Issues

  • Knowledge and Case Management: The app crashes if it receives any GCM push notification and you haven’t initialized the Salesforce Mobile SDK (using SmartStoreSDKManager.initNative). Workaround: Explicitly initialize the Salesforce Mobile SDK in your app’s initialization code.
  • Case Management: Read-only fields in Case Action layouts display as editable fields when creating a new case using the SDK’s Case Publisher. Workaround: Ensure that there are no read-only fields in the Case Action layout you use to create cases with the SDK.
  • Live Agent Chat: If the user exits the app during a full screen chat session and then the agent ends the session, the app crashes when it's relaunched if the OS has to reload the app into memory.
  • Live Agent Chat: If the user loses the connection during a chat session, their message appears to get sent to the agent even when there's a network failure. Workaround: Detect connectivity issues explicitly and prompt user when they occur.
  • SOS crashes when the app uses SosConfigurationBuilder.builder().connectingUi(false) and the session ends before the agent connects. This affects all versions of SOS.
  • SOS: Android's TalkBack accessibility feature is not supported during screen sharing.
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