Cannot load property 'name' of undefined

[Socev]

Just got my BlueConnect this evening. Made a BlueConnect account, added the BlueConnect, to my pool called 'Zwembad'. Installed the BlueConnect app, in Homey, entered credentials, and then it proceeds to the screen "Selecteer de apparaten die je wil toevoegen" which does not list my device but simply reads: "Cannot load property 'name' of undefined"

[fpalsson]

Thanks for reporting. I have seen one user reporting this before, but I cannot find that report now. This was resolved by that user by himself, but unfortunately I do not remember how.

Could you please send a diagnostics report from Homey, and I will look at it. Thanks in advance!

[Socev]

Hi! I changed the name from 'Zwembad' to 'Achtertuin', and then the HomeyApp could find it. If this was causality or coincidence I can't tell... Yet it works right now! Op vr 17 sep. 2021 23:39 schreef fpalsson ***@***.***>:

…

Thanks for reporting. I have seen one user reporting this before, but I cannot find that report now. This was resolved by that user by himself, but unfortunately I do not remember how. Could you please send a diagnostics report from Homey, and I will look at it. Thanks in advance! — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#4 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMNZH6VAB6DDKTOVJFYOOI3UCOYSBANCNFSM5EIGP4GQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[Socev]

To be more clear: I changed the name of the pool within the BlueConnect Android app Op za 18 sep. 2021 00:19 schreef David Schaap ***@***.***>:

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Hi! I changed the name from 'Zwembad' to 'Achtertuin', and then the HomeyApp could find it. If this was causality or coincidence I can't tell... Yet it works right now! Op vr 17 sep. 2021 23:39 schreef fpalsson ***@***.***>: > Thanks for reporting. I have seen one user reporting this before, but I > cannot find that report now. This was resolved by that user by himself, but > unfortunately I do not remember how. > > Could you please send a diagnostics report from Homey, and I will look at > it. Thanks in advance! > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <#4 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AMNZH6VAB6DDKTOVJFYOOI3UCOYSBANCNFSM5EIGP4GQ> > . > Triage notifications on the go with GitHub Mobile for iOS > <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> > or Android > <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. > >

[fpalsson]

That was really strange. Could you be so kind as to rename it again, back to the name that wasn’t working. If the problem appears again, could you send a diagnostics report? Med vänlig hälsning Fredrik Pålsson Projektledare ISG Nordic AB +46 733-46 21 48 • +46 42-36 21 48 ***@***.*** • www.isgnordic.se Sporthallsvägen 10, 263 35 Höganäs Vi är en del av Lagercrantz Group. ​Läs mer på www.lagercrantz.com ISG Nordic AB är resultatet av en fusion mellan Nordic Alarm AB och ISG Systems AB, som skedde i april 2021. Please note that this email may contain confidential information. If you have incorrectly received this message, please inform the sender of the error using the reply function. We also ask you to delete the email without forwarding it or copying it. 18 sep. 2021 kl. 00:20 skrev Socev ***@***.***>:  To be more clear: I changed the name of the pool within the BlueConnect Android app Op za 18 sep. 2021 00:19 schreef David Schaap ***@***.***>:

Hi! I changed the name from 'Zwembad' to 'Achtertuin', and then the HomeyApp could find it. If this was causality or coincidence I can't tell... Yet it works right now! Op vr 17 sep. 2021 23:39 schreef fpalsson ***@***.***>: > Thanks for reporting. I have seen one user reporting this before, but I > cannot find that report now. This was resolved by that user by himself, but > unfortunately I do not remember how. > > Could you please send a diagnostics report from Homey, and I will look at > it. Thanks in advance! > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <#4 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AMNZH6VAB6DDKTOVJFYOOI3UCOYSBANCNFSM5EIGP4GQ> > . > Triage notifications on the go with GitHub Mobile for iOS > <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> > or Android > <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. > >

— You are receiving this because you commented. Reply to this email directly, view it on GitHub<#4 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AOM2SUCY6C7EH5FFHNVJX2LUCO5MDANCNFSM5EIGP4GQ>. Triage notifications on the go with GitHub Mobile for iOS<https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android<https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[Socev]

I changed it back to 'Zwembad', no problems at all. My thoughts: might be either because the cloud-account was brandnew (60 minutes old) and something not initialized serverside (?) or might be that the name-change triggered / re-setted something serverside (?) Op za 18 sep. 2021 07:28 schreef fpalsson ***@***.***>:

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That was really strange. Could you be so kind as to rename it again, back to the name that wasn’t working. If the problem appears again, could you send a diagnostics report? Med vänlig hälsning Fredrik Pålsson Projektledare ISG Nordic AB +46 733-46 21 48 • +46 42-36 21 48 ***@***.*** • www.isgnordic.se Sporthallsvägen 10, 263 35 Höganäs Vi är en del av Lagercrantz Group. ​Läs mer på www.lagercrantz.com ISG Nordic AB är resultatet av en fusion mellan Nordic Alarm AB och ISG Systems AB, som skedde i april 2021. Please note that this email may contain confidential information. If you have incorrectly received this message, please inform the sender of the error using the reply function. We also ask you to delete the email without forwarding it or copying it. 18 sep. 2021 kl. 00:20 skrev Socev ***@***.***>:  To be more clear: I changed the name of the pool within the BlueConnect Android app Op za 18 sep. 2021 00:19 schreef David Schaap ***@***.***>: > Hi! > > I changed the name from 'Zwembad' to 'Achtertuin', and then the HomeyApp > could find it. If this was causality or coincidence I can't tell... Yet it > works right now! > > Op vr 17 sep. 2021 23:39 schreef fpalsson ***@***.***>: > >> Thanks for reporting. I have seen one user reporting this before, but I >> cannot find that report now. This was resolved by that user by himself, but >> unfortunately I do not remember how. >> >> Could you please send a diagnostics report from Homey, and I will look at >> it. Thanks in advance! >> >> — >> You are receiving this because you authored the thread. >> Reply to this email directly, view it on GitHub >> < #4 (comment) >, >> or unsubscribe >> < https://github.com/notifications/unsubscribe-auth/AMNZH6VAB6DDKTOVJFYOOI3UCOYSBANCNFSM5EIGP4GQ > >> . >> Triage notifications on the go with GitHub Mobile for iOS >> < https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 > >> or Android >> < https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub >. >> >> > — You are receiving this because you commented. Reply to this email directly, view it on GitHub< #4 (comment)>, or unsubscribe< https://github.com/notifications/unsubscribe-auth/AOM2SUCY6C7EH5FFHNVJX2LUCO5MDANCNFSM5EIGP4GQ >. Triage notifications on the go with GitHub Mobile for iOS< https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android< https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub >. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#4 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMNZH6V6FHUMIVUGLSP54HLUCQPPZANCNFSM5EIGP4GQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.